S
| # | Customer Work Requested |
Scheduled Date/Time | Technician | Customer Signature | |
|---|---|---|---|---|---|
|
W41598
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Rekey and install SSL Certificate |
12/02/2024 09:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W41596
|
Onsite |
Department of Public Health & Social Services George Barnhart Work Requested: (by: Andriana Quitugua) Deliver ActivPanel 9, motorized mobile stand and accessories to DHPSS-WIC. |
11/26/2024 09:00 am |
Chu Hsieh |
No Signature: project |
|
W41595
|
Onsite |
Guam Department of Education Carmen T. Charfauros Work Requested: (by: Carmen T. Charfauros) QC, TAG, pickup and delivery of screen and motorized stand to be deliver to Finegayan Elementary school |
11/22/2024 09:00 am |
Chu Hsieh |
No Signature: project |
|
W41594
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: (by: Agnes Quitugua) Agnes reported Sony Viao PC unable to open CCSI |
11/25/2024 10:15 am |
Chu Hsieh |
No Signature: remote support |
|
W41592
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Troubleshoot Shadowprotect backup |
11/22/2024 04:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W41588
|
Onsite |
LeoPalace Resort Guam Schack von Rumohr Work Requested: (by: Schack von Rumohr) Site Visit for Digital Signage Installation |
11/21/2024 02:00 pm |
Kevin Hsueh |
No Signature: Project |
|
W41587
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Lindy having Word crashing when trying to search for files |
11/21/2024 10:00 am |
Chu Hsieh |
No Signature: remote support |
|
W41585
Ref/PO#PO 20242034 |
Onsite |
Guam Department of Education Evotia Perez Work Requested: (by: Evotia Perez) Pick-up two mobile stands from GDOE warehouse and deliver to PC Lujan Elementary School. Relocate two Wall-Mounted ActivPanels to the two mobile stands. |
11/21/2024 10:00 am |
Kevin Hsueh |
With Customer Signature |
|
W41584
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Service at Mr. Webber's Residence: Troubleshoot Internet Issues |
11/20/2024 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W41583
|
Service Contract Remote |
Fargo Pacific, Inc. Lea Quiroz Work Requested: (by: Lea Quiroz) Setup Lea Quiroz (Lea@fargogu.com) on her new mobile phone. |
11/19/2024 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W41582
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Ambyth Saipan Remote Support: Work with Pete from CYMA to check ASM-21 batch issues |
11/19/2024 08:30 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W41581
|
Onsite |
Guam Department of Education Gary Cruz Work Requested: (by: Gary Cruz) QC two Promethean Mobile Stands, one ActivPanel V9 75" , and one Motorized Stand. |
11/19/2024 10:00 am |
Kevin Hsueh |
No Signature: |
|
W41580
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: (by: Leiana Topasna) Troubleshoot Leiana's Macbook printing issues |
11/18/2024 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W41578
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, LLC Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Re-key and install new SSL Certificate |
11/15/2024 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W41576
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Olivia Ramos MS Office 365 (Subic Office) |
11/14/2024 10:00 am |
Kevin Hsueh |
No Signature: Remote Support |
|
W41575
|
Remote |
Robert J. Yang D.M.D., P.C. Tae Keun Lee Work Requested: (by: Tae Keun Lee) Troubleshoot Arcserve Shadowprotect known failure issue |
11/13/2024 03:30 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W41574
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Reset Nida's user profile password. Perform maintenance on Arcserve Shadowprotect. |
11/13/2024 03:30 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W41573
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Per Gail, check backup and restore file that was deleted/no longer present on BIDS share drive |
11/13/2024 03:30 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W41570
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) ShadowProtect reported backup failure |
11/13/2024 02:00 pm |
Chu Hsieh |
No Signature: remote support |
|
W41569
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Christi: Meet with SecureSafe on their alarm panel network connection. Gail: Export ASM-21 CYMA File and upload to CYMA Support for troubleshooting. |
11/12/2024 09:30 am |
Kevin Hsueh |
With Customer Signature |
|
W41566
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot NVR |
11/11/2024 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W41565
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Setup workstation for Daniel Torre |
11/11/2024 09:07 am |
Kevin Hsueh |
With Customer Signature |
|
W41564
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Backup CDivis@ambyth.com mailbox. Terminate CDivis@ambyth.com after backup of mailbox |
11/08/2024 03:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W41563
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Troubleshoot Rodney's QuickBooks |
11/08/2024 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W41562
|
Service Contract Remote |
JMC Equipment Rental Corey Paulino Work Requested: (by: Corey Paulino) Server Project |
11/06/2024 01:30 pm |
Kevin Hsueh |
No Signature: Project |
|
W41561
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Create new email and MS Office 365 account for Daniel Torre |
11/07/2024 11:00 am |
Kevin Hsueh |
No Signature: Hosted Exchange Support |
|
W41560
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Troubleshoot various issues |
11/07/2024 09:30 am |
Kevin Hsueh |
With Customer Signature |
|
W41559
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Old Server beeping |
11/06/2024 09:30 am |
Chu Hsieh |
With Customer Signature |
|
W41558
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Fanny Paguio Work Requested: (by: Fanny Paguio) Accounting Department: Setup Sherri on Liz’s Desk. |
11/06/2024 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W41556
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Per Lisa Brooks: Add yahoo.com and ymail.com to SonicWALL Hosted Email Security allowed list. |
11/04/2024 03:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W41555
|
Service Contract Remote |
Thompson, Thompson & Alcantara, LLC Mitch Thompson Work Requested: (by: Mitch Thompson) Remote Support: Work with Mitch to complete Zurich Insurance Group Questionnaire |
11/04/2024 09:30 am |
Kevin Hsueh |
No Signature: Remote Support: Mitch Thompson |
|
W41554
|
Onsite |
No Ka Oi Elisa Loyola Work Requested: (by: Elisa Loyola) setup automatic backup of Lisa's PC to external HDD |
11/01/2024 10:00 am |
Chu Hsieh |
No Signature: Project |
|
W41549
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Setup Lenovo Workstation for Nida |
10/31/2024 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W41548
|
Onsite |
No Ka Oi Elisa Loyola Work Requested: (by: Elisa Loyola) Setup new pc for Lisa |
10/30/2024 10:00 am |
Chu Hsieh |
No Signature: Project |
|
W41544
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Rekey ssl certificate |
10/29/2024 04:30 pm |
Chu Hsieh |
No Signature: Remote |
|
W41542
|
Onsite |
Finance Integrated Solutions John Santos Work Requested: (by: John Santos) Hosted 3CX Service: Troubleshoot John's 3CX App registration issue. |
10/29/2024 10:30 am |
Kevin Hsueh |
No Signature: Unable to load DSI WebApp while at customer's site |
|
W41541
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Gta internet issues |
10/28/2024 04:00 pm |
Chu Hsieh |
With Customer Signature |
|
W41539
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Create new email and MS 365 Account for Deearah Torre |
10/25/2024 03:30 pm |
Kevin Hsueh |
No Signature: Remote Support: Hosted Exchange |
|
W41538
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Troubleshoot QuickBooks |
10/25/2024 01:30 pm |
Kevin Hsueh |
With Customer Signature |
|
W41537
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Reset Rick Meno (RMeno) user profile password |
10/25/2024 09:30 am |
Kevin Hsueh |
No Signature: Remote Support: Chona Cabedo |
|
W41535
|
Onsite |
M.U. Lujan Elementary School Michael Meno Work Requested: (by: Michael Meno ) Install new Promethean Main Board |
10/24/2024 09:30 am |
Kevin Hsueh |
With Customer Signature |
|
W41532
|
Service Contract Remote |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Jay unable to setup his MS Exchange account on his new mobile phone. |
10/22/2024 02:00 pm |
Kevin Hsueh |
No Signature: Remote Support |
|
W41530
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, LLC Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Troubleshoot Joephet's 3CX Extension/IP Phone |
10/21/2024 02:00 pm |
Kevin Hsueh |
With Customer Signature |
|
W41529
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Setup new Macbook for Tony |
10/21/2024 09:30 am |
Kevin Hsueh |
With Customer Signature |
|
W41528
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Setup ITE BEC to sonicwall |
10/17/2024 02:00 pm |
Chu Hsieh |
With Customer Signature |
|
W41527
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) No internet service. GTA blade server down |
10/17/2024 10:45 am |
Chu Hsieh |
With Customer Signature |
|
W41525
|
Service Contract Onsite |
JMC Equipment Rental Corey Paulino Work Requested: (by: Corey Paulino) Troubleshoot Corey Laptop network issues |
10/17/2024 08:30 am |
Kevin Hsueh |
With Customer Signature |
|
W41524
|
Service Contract Remote |
Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) Rekey SSL certificate for Exchange Server. |
10/16/2024 02:15 pm |
Chu Hsieh |
No Signature: remote support |
|
W41523
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Setup new Macbook for Leiana |
10/16/2024 09:00 am |
Kevin Hsueh |
With Customer Signature |
|
W41522
|
Service Contract Inhouse |
Micronesian Divers Association Wes Seleen Work Requested: (by: Wes Seleen) Set-Up NUCBOX |