S
| # | Customer Work Requested |
Scheduled Date/Time | Technician | Invoice # | Customer Signature | Payment Received | |
|---|---|---|---|---|---|---|---|
|
W41865
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Rikka De Leon Work Requested: (by: Rikka De Leon) Setup SonicWALL VPN on Rikka macbook. Setup lenovo workstation at Logistics |
04/17/2025 08:30 am |
Kevin Hsueh |
032706 | With Customer Signature | |
|
W41862
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Joy's CYMA Saipan Printing Issues. Setup Fanny's CYMA Saipan Access. Create 2 new share drives for Ambyth and Seafix Saipan. |
04/15/2025 02:00 pm |
Kevin Hsueh |
032702 | With Customer Signature | |
|
W41861
|
Onsite |
GTA TeleGuam Tommy Blas Work Requested: (by: Tommy Blas) Show GTA how to remove the Video wall |
04/15/2025 10:10 am |
Chu Hsieh |
032701 | With Customer Signature | |
|
W41853
|
Onsite |
Unitek Environmental Chris Watson Work Requested: (by: Chris Watson) Install SonicWALL VPN Client on 6 laptops. |
04/11/2025 09:30 am |
Kevin Hsueh |
032694 | With Customer Signature | |
|
W41848
|
Onsite |
St. Lucy's Eye Clinic Marjorie DeBenedictis Work Requested: (by: Marjorie DeBenedictis) Deliver and setup 2 New Dell AIO and 1 New Dell Laptop. |
04/09/2025 02:00 pm |
Kevin Hsueh |
032691 | With Customer Signature | |
|
W41843
|
Onsite |
Guam Orthopaedic Clinic Ruben P. Arafiles, M.D. Work Requested: (by: Ruben P. Arafiles, M.D.) Per Esther's request: Setup Printer and Scanner at Guam Orthopedic new clinic. |
04/07/2025 02:00 pm |
Kevin Hsueh |
032689 | With Customer Signature | |
|
W41838
|
Onsite |
Morrico Equipment Esther Cruz Work Requested: (by: Esther Cruz) Update several 3CX IP Phone and Extension assignments. |
04/04/2025 02:00 pm |
Kevin Hsueh |
032687 | With Customer Signature | |
|
W41832
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Troubleshoot Lucy's workstation. |
04/03/2025 09:00 am |
Kevin Hsueh |
032962 | With Customer Signature | |
|
W41829
|
Onsite |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Check Mary Laptop |
04/15/2025 09:00 am |
Kevin Hsueh |
032700 | With Customer Signature | |
|
W41826
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) all three server failed backup |
03/29/2025 11:00 am |
Chu Hsieh |
032680 | No Signature: remote | |
|
W41824
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: (by: Leiana Topasna) Backup WKho@ambyth.com mailbox |
03/31/2025 04:00 pm |
Kevin Hsueh |
032670 | No Signature: Remote Support | |
|
W41821
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Zenie and Malou (Subic) network share drive access |
03/28/2025 01:30 pm |
Kevin Hsueh |
032669 | No Signature: Remote Support | |
|
W41819
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: (by: Leiana Topasna) Leiana reported her Macbook cannot connec to WiFi. |
03/28/2025 09:33 am |
Kevin Hsueh |
032668 | With Customer Signature | |
|
W41815
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Create SonicWALL NetExtender access for Zenie Remorosa and Malou Palma. Setup SonicWALL NetExtender client on their workstations. |
03/26/2025 02:30 pm |
Kevin Hsueh |
032665 | No Signature: Remote Support | |
|
W41814
|
Service Contract Remote |
Guam Memorial Park Rick Frank Work Requested: (by: Rick Frank) Rick Frank reported he is unable to access CSI and CyberQuerry server (GMPSRV). |
03/26/2025 01:30 pm |
Kevin Hsueh |
032666 | No Signature: Remote Support | |
|
W41813
|
Onsite |
Royal Orchid Guam Ronald Su Work Requested: (by: Ronald Su) Setup SonicWALL VPN Client and QuickBooks on Mr. Su's laptop. Setup WiFi AP/Extenders at Mr. Su's residence |
03/26/2025 09:30 am |
Kevin Hsueh |
032662 | With Customer Signature | |
|
W41812
|
Onsite |
Guam Dry Cleaners Manny Murciano Work Requested: (by: Manny Murciano ) Icon on desktop and task bar blank |
03/25/2025 01:15 pm |
Chu Hsieh |
032661 | With Customer Signature | |
|
W41809
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: (by: Leiana Topasna) Troubleshoot Outlook on Leiana's Macbook Pro |
03/24/2025 10:30 am |
Kevin Hsueh |
032649 | No Signature: Remote Support | |
|
W41808
|
Service Contract Remote |
Guam Memorial Park Lynn Painter Work Requested: (by: Lynn Painter) Install Kyocera ECOSYS M3540idn Printer on Timeclock workstation. |
03/24/2025 09:00 am |
Kevin Hsueh |
032648 | No Signature: Remote Support: Lynn Painter | |
|
W41805
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Jacob reported Subic cannot access servers. Multiple staff at Ambyth reported cannot access email on Outlook |
03/21/2025 02:30 pm |
Kevin Hsueh |
032645 | No Signature: Remote Support | |
|
W41798
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: (by: Agnes Quitugua) Remove Sisley, Bernadita, and Janel from CSI access. Add Alicia, Ashley, and Jeanesha to CSI |
03/19/2025 10:30 am |
Kevin Hsueh |
032639 | No Signature: Remote Support: Agnes Quitugua | |
|
W41794
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Troubleshoot Recie's workstation |
03/17/2025 09:00 am |
Kevin Hsueh |
032634 | With Customer Signature | |
|
W41793
|
Onsite |
St. Lucy's Eye Clinic Marjorie DeBenedictis Work Requested: (by: Marjorie DeBenedictis) Install new batteries on APC UPS. |
03/14/2025 01:30 pm |
Kevin Hsueh |
032630 | With Customer Signature | |
|
W41791
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Sophia reported Lindy's Outlook is corrupted again. |
03/12/2025 09:15 pm |
Chu Hsieh |
032629 | No Signature: remote | |
|
W41788
|
Service Contract Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: (by: Agnes Quitugua) Troubleshoot Naomi workstation. Naomi workstation not connecting to GMP network. Workstation is connecting to a different network (192.168.0.x) |
03/12/2025 09:38 am |
Kevin Hsueh |
032628 | With Customer Signature | |
|
W41785
|
Service Contract Inhouse |
Guam Memorial Park Lynn Painter Work Requested: (by: Lynn Painter) Setup new Lenovo workstation for Lynn. |
03/11/2025 02:30 pm |
Kevin Hsueh |
032637 | With Customer Signature | |
|
W41784
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: (by: Agnes Quitugua) Agnes reported Exchange is down. |
03/11/2025 10:38 am |
Kevin Hsueh |
032627 | No Signature: Remote Support | |
|
W41783
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: (by: Agnes Quitugua) Create 2 new user profile and email accounts: Collector1 and Collector2 |
03/11/2025 09:00 am |
Kevin Hsueh |
032626 | No Signature: Remote Support | |
|
W41780
Ref/PO#9793223 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 9793223 at Ross #1902: Install new pin pad on Register 7 |
03/10/2025 09:30 am |
Kevin Hsueh |
032623 | No Signature: Level 10 Service | |
|
W41773
|
Onsite |
Unitek Environmental Gary Hendrix Work Requested: (by: Gary Hendrix) Setup new workstation |
03/06/2025 09:30 am |
Kevin Hsueh |
032621 | No Signature: Remote Support | |
|
W41759
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Troubleshoot ePOS and workstation issues. |
03/03/2025 09:00 am |
Kevin Hsueh |
032612 | With Customer Signature | |
|
W41757
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Backup Gladys Abina (GAbina@ambyth.com) mailbox and terminate end of Februrary. |
02/28/2025 02:00 pm |
Kevin Hsueh |
032604 | No Signature: Remote Support | |
|
W41755
|
Onsite |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Setup 2 new HP Laptops. Setup 1 new iPhone. |
02/28/2025 09:30 am |
Kevin Hsueh |
032602 | With Customer Signature | |
|
W41752
|
Service Contract Inhouse |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Work on Melinda’s computer hard drive. |
02/27/2025 09:25 am |
Chu Hsieh |
032611 | With Customer Signature | |
|
W41749
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup SonicWALL VPN Access for Leiana and Eric. |
02/26/2025 02:00 pm |
Kevin Hsueh |
032600 | With Customer Signature | |
|
W41748
|
Onsite |
Ace Auto Glass, Inc. (Guam) Becky Quintanilla Work Requested: (by: Becky Quintanilla) Emergency Service: Troubleshoot network. No internet. |
02/26/2025 10:42 am |
Kevin Hsueh |
032599 | With Customer Signature | |
|
W41746
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: (by: Leiana Topasna) Backup GAbina@ambyth.com mailbox. Terminate GAbina@ambyth.com mailbox at the end of February 2025 |
02/25/2025 09:00 am |
Kevin Hsueh |
032596 | No Signature: Remote Support | |
|
W41743
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Per Gail's request: Restore file from backup to Logistics share folder |
02/24/2025 09:30 am |
Kevin Hsueh |
032584 | No Signature: Remote Support | |
|
W41742
|
Inhouse |
Supit, Collette Collette Supit Work Requested: (by: Collette Supit) Troubleshoot Dell laptop. It was left on the charger overnight and now it will not turn on. |
02/21/2025 01:36 pm |
Kevin Hsueh |
032583 | With Customer Signature | |
|
W41740
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Check Piti office Xerox VersaLink B405DN Automatic Meter Read |
02/20/2025 01:30 pm |
Kevin Hsueh |
032581 | No Signature: Remote Support | |
|
W41736
|
Service Contract Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: (by: Guy Binoya) Deliver and setup 3 HP Laptops. 1 for Feli and 2 as a spare. |
02/19/2025 01:30 pm |
Kevin Hsueh |
032580 | With Customer Signature | |
|
W41735
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Josh Dandan Work Requested: (by: Josh Dandan) Per Josh's request: Create new share drives: HR Saipan & Subic, Ambyth & Seafix QMS. |
02/19/2025 09:30 am |
Kevin Hsueh |
032579 | No Signature: Remote Support: Josh Dandan | |
|
W41731
|
Onsite |
Morrico Equipment Esther Cruz Work Requested: (by: Esther Cruz) Update 3CX Office Hours and Holidays. Troubleshoot IP Phone's where display name shows different then configured extension name. Re-assign extension 760 for Cassandra Blas. |
02/18/2025 01:30 pm |
Kevin Hsueh |
032576 | With Customer Signature | |
|
W41729
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: (by: Leiana Topasna) Troubleshoot Workstation |
02/18/2025 08:30 am |
Kevin Hsueh |
032575 | With Customer Signature | |
|
W41728
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Monica and Kalene are unable to print to Xerox-2. |
02/17/2025 11:20 am |
Chu Hsieh |
032574 | No Signature: remote | |
|
W41726
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Zenie Remorosa Work Requested: (by: Zenie Remorosa) Remote Support: Ireish Misola network share drives disconnected. Re-map Subic and YRBM share drive. |
02/14/2025 10:00 am |
Kevin Hsueh |
032568 | No Signature: Remote Support | |
|
W41725
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Simon laptop has email flow issue |
02/13/2025 02:00 pm |
Chu Hsieh |
032567 | With Customer Signature | |
|
W41723
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: (by: Leiana Topasna) Setup barcode printer at Logistics. Setup ID Badge printer at HR. |
02/12/2025 02:00 pm |
Kevin Hsueh |
032566 | With Customer Signature | |
|
W41720
|
Inhouse |
Fargo Pacific, Inc. Guy Binoya Work Requested: (by: Guy Binoya) Set up three HP laptops. One for Feli and two for reserved. Guy advised please contact her before set up. |
02/11/2025 08:38 am |
Kevin Hsueh |
032569 | No Signature: Remote Support | |
|
W41715
|
Onsite |
Guam Surveyor, LLC Mary Joy Sotic Work Requested: (by: Mary Joy Sotic) Troubleshoot 4 trackimo units. Per Joy, units' battery showing no charger connected |
02/07/2025 02:30 pm |
Kevin Hsueh |
032562 | With Customer Signature | |
|
W41703
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Troubleshoot laptop |
02/05/2025 10:00 am |
Kevin Hsueh |
032560 | With Customer Signature | |
|
W41701
|
Remote |
MedPharm Jeremy Castillo Work Requested: (by: Jeremy Castillo) Troubleshoot 3CX. Per Jeremey, Calls from Docomo SIP Trunk not routing through. |
02/04/2025 04:00 pm |
Kevin Hsueh |
032559 | No Signature: Remote Support: Jeremey Castillo | |
|
W41699
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Troubleshoot workstation |
02/04/2025 09:30 am |
Kevin Hsueh |
032558 | With Customer Signature | |
|
W41698
|
Onsite |
Guam Insurance Adjusters Wendy Bagiac Work Requested: (by: Wendy Bagiac) Confirm printing works and scan to USB drive works properly |
02/03/2025 02:00 pm |
Chu Hsieh |
032557 | With Customer Signature | |
|
W41694
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Troubleshoot Exchange |
02/03/2025 09:00 am |
Kevin Hsueh |
032556 | With Customer Signature | |
|
W41685
|
Onsite |
Guam Insurance Adjusters Wendy Bagiac Work Requested: (by: Wendy Bagiac) Meeting with Eli, Ian, and GTA to relocate Metro-e and router/network equipment to new office location. |
01/28/2025 10:00 am |
Chu Hsieh |
032540 | With Customer Signature | |
|
W41683
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Troubleshoot Accounting Workstation |
01/27/2025 10:40 am |
Kevin Hsueh |
032539 | With Customer Signature | |
|
W41679
|
Onsite |
Robert J. Yang D.M.D., P.C. Tae Keun Lee Work Requested: (by: Tae Keun Lee) Troubleshoot Server Backup/Replication. |
01/24/2025 11:00 am |
Kevin Hsueh |
032527 | With Customer Signature | |
|
W41675
Ref/PO#972619 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 972619 at Ross# 1902 to install pin pad on Register 7 |
01/22/2025 09:30 am |
Kevin Hsueh |
032524 | No Signature: Level 10 | |
|
W41674
|
Onsite |
Guam Insurance Adjusters Wendy Bagiac Work Requested: (by: Wendy Bagiac) Eli from AIG request to setup 3 Xerox printers for local direct print and create shares on all three laptops. Naming convention User-Printer_Number Wendy-VersaLink_1 Wendy-VersaLink_2 Wendy-MultifunctionPrinter Lou-VersaLink_1 Lou-VersaLink_2 Lou-MultifunctionPrinter Anne-VersaLink_1 Anne-VersaLink_2 Anne-MultifunctionPrinter |
01/21/2025 02:00 pm |
Chu Hsieh |
032522 | With Customer Signature | |
|
W41665
|
Remote |
Morrico Equipment Esther Cruz Work Requested: (by: Esther Cruz) Configure 3CX Extension 510 to forward to 671-683-9088 after 3 rings per Esther's request. |
01/14/2025 02:30 pm |
Kevin Hsueh |
032510 | No Signature: Remote Support: Esther Cruz | |
|
W41653
|
Remote |
Morrico Equipment Esther Cruz Work Requested: (by: Esther Cruz) Create new 3CX Extension 510 for Devan Reyes. Update Extension 640 name to display Christina Leon Guerrero |
01/07/2025 04:00 pm |
Kevin Hsueh |
032505 | No Signature: Remote Support | |
|
W41652
Ref/PO#SV1529731 |
Onsite |
Park Place Technologies Jonathan Tan Work Requested: (by: Jonathan Tan) Park Place Tech Ticket SV1529731 at Dusit Thani to troubleshoot HP Server |
01/07/2025 01:30 pm |
Kevin Hsueh |
032502 | No Signature: Park Place Tech Service | |
|
W41648
|
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 972157 at Ross# 2336 to replace pin pad on Register 6 |
01/03/2025 11:30 am |
Kevin Hsueh |
032500 | No Signature: Level 10 Service | |
|
W41646
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Setup remote access to Jiao Jiao workstation |
01/02/2025 02:00 pm |
Kevin Hsueh |
032497 | With Customer Signature | |
|
W41644
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Troubleshoot Server |
12/30/2024 09:00 am |
Kevin Hsueh |
032488 | With Customer Signature | |
|
W41642
|
Remote |
Morrico Equipment Esther Cruz Work Requested: (by: Esther Cruz) Configure 3CX Extension 790 to forward calls to mobile number 671-480-6085 after 4 rings. |
12/27/2024 08:30 am |
Kevin Hsueh |
032487 | No Signature: Remote Support: Esther Cruz | |
|
W41639
|
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 969322 at Ross# 497 - Pin Pad Replacement |
12/20/2024 08:30 am |
Kevin Hsueh |
032474 | No Signature: Level 10 Service | |
|
W41636
|
Onsite |
Unitek Environmental Jeanette Meno Work Requested: (by: Jeanette Meno) Troubleshoot Jean Meno's laptop |
12/19/2024 01:30 pm |
Kevin Hsueh |
032473 | With Customer Signature | |
|
W41635
Ref/PO#968965 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 968965 at Ross# 1902 - Replace Pin Pad |
12/19/2024 08:30 am |
Kevin Hsueh |
032472 | No Signature: Level 10 Service | |
|
W41632
|
Onsite |
Title Guaranty of Guam Jonathan Bondoc Work Requested: (by: Jonathan Bondoc) 3CX Phone System Version 20 Upgrade |
12/18/2024 08:30 am |
Kevin Hsueh |
032471 | With Customer Signature | |
|
W41629
|
Onsite |
Morrico Equipment Emmanuel Dano Work Requested: (by: Emmanuel Dano) 3CX Phone System Version 20 Upgrade |
12/17/2024 10:00 am |
Kevin Hsueh |
032470 | With Customer Signature | |
|
W41625
|
Remote |
MedPharm Jeremy Castillo Work Requested: (by: Jeremy Castillo) 3CX Phone System Version 20 Upgrade |
12/13/2024 09:30 am |
Kevin Hsueh |
032460 | No Signature: Remote Support: Jeremy Castillo | |
|
W41622
|
Onsite |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Troubleshoot laptop and email issues. |
12/12/2024 09:30 am |
Kevin Hsueh |
032459 | With Customer Signature |
Payment Type: Check Check Number: 14658 Amount ($): 150.00 Payment Date: December 12, 2024 |
|
W41619
|
Inhouse |
Pacific Retina Specialists Marie Paulin Work Requested: (by: Marie Paulin) Configure new computer. See Marie’s email for information. |
12/11/2024 11:01 am |
Kevin Hsueh |
032468 | With Customer Signature | |
|
W41617
|
Onsite |
Guam Surveyor, LLC Mary Joy Sotic Work Requested: (by: Mary Joy Sotic) 3CX Phone System Version 20 Upgrade |
12/10/2024 02:00 pm |
Kevin Hsueh |
032456 | With Customer Signature | |
|
W41614
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: (by: Michael Makio) Michael reported no email flow |
12/09/2024 03:30 pm |
Chu Hsieh |
032418/032457 | No Signature: Remote | |
|
W41610
|
Remote |
Kloppenburg Judy Aguigui Work Requested: (by: Judy Aguigui) Upgrade 3CX Phone System to Version 20 |
12/06/2024 09:30 am |
Kevin Hsueh |
032454 | No Signature: Remote Support: Judy Aguigui | |
|
W41608
|
Remote |
Alpha Insurers Austin Cajigal Work Requested: (by: Austin Cajigal) Upgrade 3CX to Version 20 |
12/05/2024 03:00 pm |
Kevin Hsueh |
032453 | No Signature: Remote Support Service | |
|
W41607
|
Remote |
Onward Mangilao Guam, Inc. Valerie Camacho Work Requested: (by: Valerie Camacho) Upgrade 3CX to Version 20 |
12/05/2024 09:30 am |
Kevin Hsueh |
032452 | No Signature: Remote Support: Valerie Camacho | |
|
W41599
|
Onsite |
Park Place Technologies Jonathan Tan Work Requested: (by: Jonathan Tan) Park Place Tech SV1505302: Deliver unused HP Part to CTSI (Choice Logistics) under Z Ticket ZAA6PRV0 |
12/02/2024 04:00 pm |
Kevin Hsueh |
032449 | No Signature: Park Place Tech Service SV1505302 | |
|
W41597
|
Remote |
Morrico Equipment Rene Molinos Work Requested: (by: Rene Molinos) Update 3CX Extension 140 and 190 display names |
11/26/2024 12:30 pm |
Kevin Hsueh |
032439 | No Signature: Remote Support | |
|
W41591
|
Remote |
Morrico Equipment Esther Cruz Work Requested: (by: Esther Cruz) Various 3CX Extension settings update requested |
11/22/2024 03:00 pm |
Kevin Hsueh |
032427 | No Signature: Remote Support: Esther Cruz | |
|
W41590
|
Onsite |
Equatorial Manufactory, Inc. Lucy Work Requested: (by: Lucy ) Troubleshoot Lucy's network connection |
11/22/2024 09:30 am |
Kevin Hsueh |
032426 | With Customer Signature | |
|
W41589
|
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 966191 at Ross #1902: Install new APC 750 UPS |
11/22/2024 06:00 am |
Kevin Hsueh |
032425 | No Signature: Level 10 Service | |
|
W41579
|
Onsite |
Morrico Equipment Johnray Tudela Work Requested: (by: Johnray Tudela) Camera system remote monitoring not working |
11/15/2024 09:30 am |
Chu Hsieh |
032420 | With Customer Signature | |
|
W41572
|
Remote |
No Ka Oi Elisa Loyola Work Requested: (by: Elisa Loyola) Arcserve Shadowprotect backup fail |
11/13/2024 03:00 pm |
Chu Hsieh |
032413 | No Signature: remote support | |
|
W41571
Ref/PO#966099 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 966099 at Ross# 497 to install new Pin Pad on Register 3. |
11/13/2024 02:00 pm |
Kevin Hsueh |
032412 | No Signature: Level 10 Service | |
|
W41568
|
Onsite |
ANZ Wines Sarah Morrison Work Requested: (by: Sarah Morrison ) setup wifi router for 2nd floor |
11/11/2024 04:00 pm |
Chu Hsieh |
032411 | With Customer Signature | |
|
W41567
|
Service Contract Inhouse |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Clone HDD to new SSD. Install new SSD |
11/11/2024 03:00 pm |
Kevin Hsueh |
032385 | No Signature: System to be picked up or delivered | |
|
W41557
|
Inhouse |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Please contact Jiao Jiao as person was just asked to drop off computer |
11/05/2024 02:40 pm |
Kevin Hsueh |
032422 | With Customer Signature | |
|
W41551
|
Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Diagnose cursor/mouse issue and update Skype. |
11/01/2024 09:49 am |
Kevin Hsueh |
032407 | With Customer Signature | |
|
W41550
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Troubleshoot QuickBooks |
11/01/2024 09:00 am |
Kevin Hsueh |
032406 | With Customer Signature | |
|
W41547
|
Remote |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Remote Support: Configure 2 new External HDD for RO-APPSRV Daily Backup |
10/30/2024 02:30 pm |
Kevin Hsueh |
032395 | No Signature: Remote Support: Jiao Jiao Zhu | |
|
W41546
|
Inhouse |
Micronesia Benefits Administrators Ed Arriola Work Requested: (by: Ed Arriola) Troubleshoot Laptop |
10/30/2024 02:00 pm |
Kevin Hsueh |
032396 | With Customer Signature | |
|
W41545
|
Remote |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Troubleshoot Exchange. Email not flowing per Nel. |
10/30/2024 01:00 pm |
Kevin Hsueh |
032394 | No Signature: Remote Support | |
|
W41543
Ref/PO#9340145057 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market Ticket# 9340145057 at Home Depot - Server Install (CTS Ticket Number: S-386736) |
10/29/2024 09:30 pm |
Kevin Hsueh |
032393 | No Signature: Work Market Service | |
|
W41540
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Setup workstation in accounting for Deearah Torre. |
10/28/2024 09:00 am |
Kevin Hsueh |
032391 | With Customer Signature | |
|
W41536
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Troubleshoot Tony Sawyer print from Outlook issues |
10/25/2024 10:30 am |
Kevin Hsueh |
032390 | With Customer Signature | |
|
W41534
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Setup computer/laptop for new engineer. Setup email account on new engineer's mobile phone. |
10/23/2024 01:30 pm |
Kevin Hsueh |
032377 | With Customer Signature | |
|
W41533
|
Onsite |
Office of the Attorney General Frankie Palomo Work Requested: (by: Frankie Palomo) Troubleshoot 3CX Patton Gateway |
10/23/2024 09:30 am |
Kevin Hsueh |
032376 | With Customer Signature | |
|
W41531
Ref/PO#9448182037 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market Service# 9448182037 at JIB# 8255 to setup and cutover to new networking equipment. |
10/22/2024 09:30 am |
Kevin Hsueh |
032372 | No Signature: Work Market Service | |
|
W41526
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Troubleshoot Ticket Printing Workstation |
10/17/2024 09:30 am |
Kevin Hsueh |
032370 | With Customer Signature | |
|
W41519
|
Inhouse |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Reprep HP Compaq 6200. Setup as terminal workstation with QuickBooks 2024 |
10/15/2024 01:30 pm |
Kevin Hsueh |
032369 | With Customer Signature | |
|
W41514
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Setup VPN access for Royal Orchid PI Office Accounting support. |
10/14/2024 09:30 am |
Kevin Hsueh |
032363 | With Customer Signature | |
|
W41513
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Troubleshoot internet/network issues |
10/11/2024 02:00 pm |
Kevin Hsueh |
032361 | With Customer Signature | |
|
W41510
|
Onsite |
Robert J. Yang D.M.D., P.C. Tae Keun Lee Work Requested: (by: Tae Keun Lee) Troubleshoot Backup Replication. Check APPSRV - Slowness reported. |
10/09/2024 02:00 pm |
Kevin Hsueh |
032360 | With Customer Signature | |
|
W41509
|
Onsite |
Guam Surveyor, LLC Mary Joy Sotic Work Requested: (by: Mary Joy Sotic) Install Trackimo Unit in 1 new vehicle |
10/09/2024 10:00 am |
Kevin Hsueh |
032359 | With Customer Signature | |
|
W41506
|
Remote |
Micronesia Benefits Administrators Mary Rhodes Work Requested: (by: Mary Rhodes) Troubleshoot Mary@micronesia-benefits.com configuration on laptop and mobile phone |
10/07/2024 02:00 pm |
Kevin Hsueh |
032356 | With Customer Signature | |
|
W41500
|
Remote |
Micronesia Benefits Administrators Jen Taylor Work Requested: (by: Jen Taylor) Troubleshoot Jen Taylor Outlook IMAP message view issue. Troubleshoot Rose Morales Outlook client on her mobile phone. |
10/03/2024 08:30 am |
Kevin Hsueh |
032355 | No Signature: Remote Support | |
|
W41494
|
Onsite |
Guam Surveyor, LLC Mary Joy Sotic Work Requested: (by: Mary Joy Sotic) Remove trackimo unit from vehicle that is being sold |
10/01/2024 10:00 am |
Kevin Hsueh |
032347 | With Customer Signature | |
|
W41492
|
Remote |
Unitek Environmental Hannah Takano Work Requested: (by: Hannah Takano) Hannah Takano reported she is locked out of her workstation |
09/30/2024 01:00 pm |
Kevin Hsueh |
032346 | No Signature: Remote Support: Hannah Takano | |
|
W41486
|
Onsite |
Guam Hotel & Restaurant Association Joanne Reyes Work Requested: (by: Joanne Reyes) Relocate network equipment to new shelf. Install Joanne dual monitor mount. |
09/27/2024 02:00 pm |
Kevin Hsueh |
032336 | With Customer Signature | |
|
W41480
|
Inhouse |
Finona, Stephanie Stephanie Finona Work Requested: (by: Stephanie Finona) Data recovery |
09/25/2024 03:00 pm |
Chu Hsieh |
032335 | No Signature: Remote Support | |
|
W41476
Ref/PO#SV1464001 |
Onsite |
Park Place Technologies Ganapathy Jaya Raman Work Requested: (by: Ganapathy Jaya Raman) SV1464001 || || Guam || apac || sev2 || Guam Seventh-day Adventist Clinic || 1613890 || HP 3PAR || CP Dimension. -Deliver Part Number: 697390-001 Specifications: 2.0TB 7.2K SAS NL 6Gb/s 64MB 3.5in HDD 3PAR to SDA Clinic (Andrew Porter) |
09/24/2024 03:30 pm |
Kevin Hsueh |
032322 | With Customer Signature | |
|
W41467
|
Onsite |
GTA TeleGuam Tommy Blas Work Requested: (by: Tommy Blas) Troubleshoot video wall at Micronesian Mall store |
09/19/2024 01:30 pm |
Chu Hsieh |
032321 | With Customer Signature | |
|
W41464
|
Remote |
Office of the Attorney General Vince Taitingfong Work Requested: (by: Vince Taitingfong) Upgrade OAG-CSED 3CX to Version 20. |
09/17/2024 03:00 pm |
Kevin Hsueh |
032319 | No Signature: Remote Support: Vince Taitingfong | |
|
W41461
Ref/PO#7117966182 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) JIB-FRAN#8260 Tamuning GU - Comcast firewall, switch, AP, and Wattbox install. |
09/17/2024 09:00 am |
Kevin Hsueh |
032318 | No Signature: Work Market | |
|
W41455
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Install QuickBooks 24 on server and all workstations. |
09/11/2024 02:00 pm |
Kevin Hsueh |
032310 | With Customer Signature | |
|
W41452
|
Remote |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Content for the Housekeeping Gala |
09/06/2024 08:30 am |
Pam Castilla |
032304 | No Signature: Remote | |
|
W41451
|
Onsite |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Go over Housekeeping Gala content. Requested another training |
09/06/2024 03:00 pm |
Pam Castilla |
032303 | With Customer Signature | |
|
W41441
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) No internet |
09/01/2024 08:30 am |
Chu Hsieh |
032299 | No Signature: Remote | |
|
W41437
|
Service Contract Onsite |
JMC Equipment Rental Corey Paulino Work Requested: (by: Corey Paulino) Work with Docomo to setup new Docomo services |
08/30/2024 09:00 am |
Kevin Hsueh |
032298 | With Customer Signature | |
|
W41435
|
Onsite |
Unitek Environmental Katrina Suissa Work Requested: (by: Katrina Suissa) Troubleshoot MFP |
08/29/2024 02:00 pm |
Kevin Hsueh |
032288 | No Signature: WebApp was not loading while onsite at customer's location | |
|
W41432
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Renew, Rekey, and Install SSL Certificate. Setup user accounts for Robert Jordan and Jacinto Paguigan. |
08/28/2024 03:00 pm |
Kevin Hsueh |
032287 | With Customer Signature | |
|
W41430
|
Service Contract Onsite |
JMC Equipment Rental Corey Paulino Work Requested: (by: Corey Paulino) Troubleshoot Server and network |
08/28/2024 08:37 am |
Kevin Hsueh |
032286 | With Customer Signature | |
|
W41429
|
Remote |
Office of the Attorney General William Zayas Work Requested: (by: William Zayas) 3CX Version 20 Admin Training |
08/27/2024 03:00 pm |
Kevin Hsueh |
032285 | No Signature: Remote Support - Training - Will Zayas | |
|
W41426
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Various issues |
08/27/2024 10:10 am |
Chu Hsieh |
032283 | With Customer Signature | |
|
W41422
|
Onsite |
GTA TeleGuam Tommy Blas Work Requested: (by: Tommy Blas) No display content on Mall and Landmark video wall |
08/26/2024 10:00 am |
Chu Hsieh |
032280 | With Customer Signature | |
|
W41419
|
Onsite |
Office of the Attorney General William Zayas Work Requested: (by: William Zayas) OAG 3CX Phone System preparation for upgrade from Version 18 to Version 20. |
08/23/2024 02:30 pm |
Kevin Hsueh |
032270 | With Customer Signature | |
|
W41417
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Setup new laptop |
08/23/2024 09:30 am |
Kevin Hsueh |
032269 | With Customer Signature | |
|
W41416
|
Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Meeting with Ambyth and FBI Representative. Troubleshoot Sales drive access on Leiana's macbook |
08/22/2024 02:30 pm |
Kevin Hsueh |
032268 | With Customer Signature | |
|
W41411
|
Remote |
Ambyth Shipping & Trading, Inc. Zenie Remorosa Work Requested: (by: Zenie Remorosa) Remote Support: Setup Frank Aldea PC in Subic Office |
08/20/2024 03:00 pm |
Kevin Hsueh |
032264 | No Signature: Remote Support | |
|
W41410
|
Onsite |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Troubleshoot Joanne's laptop |
08/20/2024 09:04 am |
Kevin Hsueh |
032345 | No Signature: Remote Support | |
|
W41409
|
Remote |
Office of the Attorney General William Zayas Work Requested: (by: William Zayas) Troubleshoot 3CX. Per Will Zayas: No inbound or outbound calls. |
08/16/2024 08:30 am |
Kevin Hsueh |
032260 | No Signature: Remote Support: Will Zayas | |
|
W41404
|
Remote |
Morrico Equipment Esther Cruz Work Requested: (by: Esther Cruz) Provision IP Phone (IP: 10.68.0.126; MAC: 80:5E:C0:54:E8:39) for Extension 102 Joel Lesh |
08/14/2024 10:00 am |
Kevin Hsueh |
032253 | No Signature: Work Market Service | |
|
W41403
Ref/PO#8028789790 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market 8028789790 (YorkTel YOR0168) at SSA Office to install new 55" TV. |
08/14/2024 09:00 am |
Kevin Hsueh |
032252 | No Signature: Work Market Service | |
|
W41398
|
Onsite |
Bishop Baumgartner Memorial School David Duenas Work Requested: (by: David Duenas ) Site assessment for Equipment move. |
08/12/2024 09:00 am |
Kevin Hsueh |
032249 | No Signature: Unable to access WebApp | |
|
W41395
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Deliver and setup Dell Workstation for Colton (OPs Department) |
08/09/2024 09:00 am |
Kevin Hsueh |
032248 | With Customer Signature | |
|
W41394
|
Onsite |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Run new network lines at GHRA new office location |
08/08/2024 02:00 pm |
Kevin Hsueh |
032251 | No Signature: Unable to load WebApp while onsite | |
|
W41391
|
Remote |
Morrico Equipment Esther Cruz Work Requested: (by: Esther Cruz) Provision Yealink IP Phone for Extension 290 Chris Galsim |
08/08/2024 08:30 am |
Kevin Hsueh |
032247 | No Signature: Remote Support: Esther Cruz | |
|
W41390
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Eric James Work Requested: (by: Eric James) Configure port forwarding on Ambyth Warehouse Router for CCTV System. |
08/07/2024 09:30 am |
Kevin Hsueh |
032245 | With Customer Signature | |
|
W41388
|
Remote |
Onward Mangilao Guam, Inc. Valerie Camacho Work Requested: (by: Valerie Camacho) Troubleshoot 3CX Phone System. Per Valerie, no inbound or outbound calls. |
08/06/2024 02:30 pm |
Kevin Hsueh |
032244 | No Signature: Remote Support: Valerie Camacho | |
|
W41384
|
Remote |
Morrico Equipment Esther Cruz Work Requested: (by: Esther Cruz) Per Esther Cruz: Change extension 150 display name to Shannelly Marquez (originally Kristin Manlangit) |
08/02/2024 11:00 am |
Kevin Hsueh |
032242 | No Signature: Remote Support: Esther Cruz | |
|
W41379
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Update firmware on SonicWall TZ370W |
07/30/2024 05:00 pm |
Chu Hsieh |
032232 | No Signature: remote | |
|
W41376
|
Onsite |
Office of the Attorney General William Zayas Work Requested: (by: William Zayas) Troubleshoot 3CX IP Phone Provisioning Issue |
07/31/2024 09:00 am |
Kevin Hsueh |
032233 | With Customer Signature | |
|
W41375
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Install TP Link access point |
07/29/2024 02:00 pm |
Chu Hsieh |
032231 | With Customer Signature | |
|
W41374
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Update QuickBooks to version 24 on server and workstations. |
07/30/2024 02:00 pm |
Kevin Hsueh |
032230 | With Customer Signature | |
|
W41370
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Setup new workstation for Peter Pocaigue. Troubleshoot Piti OPS Workstation |
07/26/2024 02:00 pm |
Kevin Hsueh |
032228 | With Customer Signature | |
|
W41369
|
Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Delete "District of Columbia (inactive)" from Seth Forman's page |
07/25/2024 10:00 am |
Pam Castilla |
032223 | No Signature: Remote Support [per Sophia Sanchez email request] | |
|
W41367
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) QuickBooks 2024 update on server and workstations |
07/24/2024 02:30 pm |
Kevin Hsueh |
032214 | With Customer Signature | |
|
W41366
Ref/PO#956570 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 956570 at Ross #2336 to install new Pin Pad on Reg 3 |
07/24/2024 09:00 am |
Kevin Hsueh |
032212 | No Signature: Level 10 Service | |
|
W41365
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Eric James Work Requested: (by: Eric James) Troubleshoot Eric email on mobile phone |
07/24/2024 10:30 am |
Kevin Hsueh |
032211 | With Customer Signature | |
|
W41363
|
Service Contract Remote |
Roberts, Fowler & Visosky Tim Roberts Work Requested: (by: Tim Roberts) Tim getting phishing emails. |
07/23/2024 11:00 am |
Chu Hsieh |
032208 | No Signature: remote support | |
|
W41357
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Troubleshoot port office workstation |
07/18/2024 09:00 am |
Kevin Hsueh |
032207 | With Customer Signature | |
|
W41355
|
Remote |
Morrico Equipment Esther Cruz Work Requested: (by: Esther Cruz) Setup IP Phone (IP: 10.68.0.85; MAC: 24:9A:D8:0A:4E:E8) for Extension 770 JohnRay Tudela. |
07/17/2024 01:00 pm |
Kevin Hsueh |
032206 | No Signature: Remote Support | |
|
W41348
|
Inhouse |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Software does not allow to save files onto MAC. Also cannot print. |
07/12/2024 11:09 am |
Kevin Hsueh |
032225 | With Customer Signature | |
|
W41342
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot various issues |
07/12/2024 08:30 am |
Kevin Hsueh |
032199 | With Customer Signature | |
|
W41336
|
Inhouse |
Unitek Environmental Katrina Suissa Work Requested: (by: Katrina Suissa) VPN and troubleshoot email issues. Also check battery as it does not hold a charge. |
07/11/2024 08:28 am |
Kevin Hsueh |
032200 | With Customer Signature | |
|
W41328
|
Inhouse |
The Serengeti Trust Sarah Morrison Work Requested: (by: Ross Morrison) No internet connection. |
07/09/2024 11:00 am |
Chu Hsieh |
032196 | No Signature: Remote Support | |
|
W41326
|
Remote |
Unitek Environmental Gary Hendrix Work Requested: (by: Gary Hendrix) Restore delete files on MEC share drive per Gary |
07/08/2024 05:00 pm |
Kevin Hsueh |
032193 | No Signature: Remote Support | |
|
W41324
|
Inhouse |
Equatorial Manufactory, Inc. Cynthia Moises Work Requested: (by: Cynthia Moises) Troubleshoot hard drive. Nothing is shown on the monitor when it is on. |
07/08/2024 04:17 pm |
Kevin Hsueh |
032195 | With Customer Signature | |
|
W41321
|
Inhouse |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) laptop not opening to windows |
07/08/2024 12:33 pm |
Kevin Hsueh |
032204 | With Customer Signature | |
|
W41314
|
Remote |
Morrico Equipment Esther Cruz Work Requested: (by: Esther Cruz) Updated 3CX Extension 340 to show Myver Hecita |
07/01/2024 04:00 pm |
Kevin Hsueh |
032189 | No Signature: Remote Support: Esther Cruz | |
|
W41310
Ref/PO#SV1402869 |
Onsite |
Park Place Technologies Jonathan Tan Work Requested: (by: Jonathan Tan) Park Place Tech Service# SV1402869 at SDA: Deliver HP 3PAR HDD to SDA (Jim Dunn 671-489-7766) |
06/28/2024 02:00 pm |
Kevin Hsueh |
032180 | With Customer Signature | |
|
W41309
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Work with Pete from CYMA to troubleshoot CYMA AMB2 Company File |
06/28/2024 09:00 am |
Kevin Hsueh |
032179 | No Signature: Remote Support: Gail Manuel | |
|
W41308
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: (by: Leiana Topasna) Relocate Jacob and Jung workstation and IP Phones. |
06/27/2024 10:00 am |
Kevin Hsueh |
032178 | With Customer Signature | |
|
W41304
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Reconnect all network equipment at Warehouse location |
06/25/2024 10:00 am |
Kevin Hsueh |
032176 | With Customer Signature | |
|
W41301
|
Service Contract Onsite |
Guam Memorial Park Jor-El Williams Work Requested: (by: Jor-El Williams) Troubleshoot QuickBooks issue |
06/24/2024 09:00 am |
Kevin Hsueh |
032165 | With Customer Signature | |
|
W41298
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: (by: Agnes Quitugua) Create new user account for Tanya Susuico |
06/21/2024 10:30 am |
Kevin Hsueh |
032163 | No Signature: Remote Support: Agnes Quitugua | |
|
W41294
|
Service Contract Inhouse |
Guam Memorial Park Timothy Leon Guerrero Work Requested: (by: Roxanne Simpkin-Williams) Clone data from hard drive to solid state drive. |
06/20/2024 02:00 pm |
Chu Hsieh |
032162 | With Customer Signature | |
|
W41293
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Upload CYMA AMB2 directory to CYMA Support. |
06/19/2024 03:30 pm |
Kevin Hsueh |
032160 | No Signature: Remote Support: Gail Manuel | |
|
W41289
|
Service Contract Onsite |
Cinnabon Chuck Williams Work Requested: (by: Chuck Williams) Troubleshoot network issues at Mall location. |
06/19/2024 09:00 am |
Kevin Hsueh |
032159 | With Customer Signature | |
|
W41287
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Restart AMBYTHHQSRV. |
06/17/2024 07:00 pm |
Kevin Hsueh |
032155 | No Signature: Remote Support | |
|
W41286
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Setup Jobe Guzman on new Lenovo workstation. Troubleshoot network share drive slowness. |
06/18/2024 02:00 pm |
Kevin Hsueh |
032156 | With Customer Signature | |
|
W41284
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Troubleshoot Email Issues (GoDaddy Hosted) |
06/18/2024 09:00 am |
Kevin Hsueh |
032154 | With Customer Signature | |
|
W41283
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Check email that is held by Email Security. Check QuickBooks Multi-User issue |
06/17/2024 02:30 pm |
Kevin Hsueh |
032153 | No Signature: Remote Support: Mark Peredo | |
|
W41278
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Deliver and setup new SonicWALL TZ270 |
06/14/2024 02:30 pm |
Kevin Hsueh |
032148 | With Customer Signature | |
|
W41277
|
Remote |
Morrico Equipment Cornelio Madrid Work Requested: (by: Cornelio Madrid) Update 3CX Extension 750 display name to Nancy Enriquez |
06/13/2024 03:15 pm |
Kevin Hsueh |
032147 | No Signature: Remote Support: Cornelio Madrid | |
|
W41275
|
Service Contract Onsite |
JMC Equipment Rental Corey Paulino Work Requested: (by: Corey Paulino) Setup new Lenovo laptop for Corey |
06/13/2024 09:30 am |
Kevin Hsueh |
032145 | With Customer Signature | |
|
W41271
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Setup new workstation and SonicWall TZ270 |
06/12/2024 01:30 pm |
Chu Hsieh |
032146 | With Customer Signature | |
|
W41270
|
Onsite |
No Ka Oi Duce Romias Work Requested: (by: Duce Romias) Duce request to check Elisa's PC. Screen blanks out on boot up |
06/12/2024 09:30 am |
Chu Hsieh |
032144 | With Customer Signature | |
|
W41268
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Setup Xerox printer on Marlon's Macbook |
06/11/2024 10:30 am |
Kevin Hsueh |
032140 | With Customer Signature | |
|
W41267
|
Onsite |
Kloppenburg Judy Aguigui Work Requested: (by: Judy Aguigui) Troubleshoot 3CX Extensions 220 and 221 |
06/11/2024 09:30 am |
Kevin Hsueh |
032139 | With Customer Signature | |
|
W41260
|
Onsite |
Guam Hotel & Restaurant Association Mariah Natuel Work Requested: (by: Mariah Natuel) Troubleshoot access to ghra.org |
06/07/2024 10:30 am |
Kevin Hsueh |
032137 | With Customer Signature | |
|
W41259
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Troubleshoot GoDaddy Email Issues |
06/07/2024 09:00 am |
Kevin Hsueh |
032138 | No Signature: Customer not available | |
|
W41258
|
Onsite |
Harvest Christian Academy Bryce Collier Work Requested: (by: Bryce Collier) Troubleshoot Grandstream ATA |
06/06/2024 10:00 am |
Kevin Hsueh |
032135 | With Customer Signature | |
|
W41255
Ref/PO#951692 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service 951692 at Ross Store #497 (GPO): Install new pin pad on register 5. |
06/04/2024 12:00 pm |
Kevin Hsueh |
032134 | No Signature: Level 10 Service | |
|
W41254
Ref/PO#951619 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service 951619 at Ross Store #497 (GPO): Install new pin pad on register 2. |
06/04/2024 11:00 am |
Kevin Hsueh |
032133 | No Signature: Level 10 Service | |
|
W41253
Ref/PO#951613 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service 951613 at Ross Store #497 (GPO): Install new pin pad on register 4. |
06/04/2024 10:00 am |
Kevin Hsueh |
032132 | No Signature: Level 10 Service | |
|
W41251
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Install and setup new SSD. |
05/31/2024 02:00 pm |
Kevin Hsueh |
032131 | No Signature: Remote Support | |
|
W41248
|
Inhouse |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Please contact Christi Taijeron for requested service as the dropper (Anthony Cruz) was just advised to drop of the workstation. |
05/30/2024 02:03 pm |
Kevin Hsueh |
032121 | With Customer Signature | |
|
W41246
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Check server issues with Lenovo Support |
05/30/2024 09:00 am |
Kevin Hsueh |
032119 | With Customer Signature | |
|
W41242
Ref/PO#951556 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 951556 at Ross Hagatna. Pin pad replacement on Register 1. |
05/29/2024 10:30 am |
Kevin Hsueh |
032118 | No Signature: Level 10 Service | |
|
W41241
Ref/PO#951555 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 951555 at Ross Hagatna. Pin pad replacement on Register 3. |
05/29/2024 10:00 am |
Kevin Hsueh |
032117 | No Signature: Level 10 Service | |
|
W41240
Ref/PO#951554 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 951554 at Ross Hagatna. Pin pad replacement on Register 6. |
05/29/2024 09:30 am |
Kevin Hsueh |
032116 | No Signature: Level 10 Service | |
|
W41239
|
Onsite |
Guam Surveyor, LLC Mary Joy Sotic Work Requested: (by: Mary Joy Sotic) Troubleshoot 3CX Phone System |
05/28/2024 09:30 am |
Kevin Hsueh |
032113 | With Customer Signature | |
|
W41237
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Setup Logistics printer for Eric and Jason. Troubleshoot Sherrie's Nitro PDF issue. |
05/23/2024 02:00 pm |
Kevin Hsueh |
032102 | With Customer Signature | |
|
W41235
Ref/PO#3275049116 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market ID 3275049116: Home Depot Starlink install. |
05/22/2024 09:30 am |
Kevin Hsueh |
032100 | No Signature: Work Market Service | |
|
W41230
|
Service Contract Inhouse |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: (by: Marie "Cookie" Taitano) Upgrade 2 Lenovo Legion Pro 5 to Windows 11 Pro |
05/21/2024 10:37 am |
Kevin Hsueh |
032122 | No Signature: Remote Support | |
|
W41229
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Mar having issues receiving emails |
05/20/2024 01:30 pm |
Chu Hsieh |
032098 | With Customer Signature | |
|
W41222
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Benjie Vivero Work Requested: (by: Benjie Vivero) Per Benjie's request: Check Saipan Internet Slowness. Check what devices are using most bandwidth. |
05/16/2024 04:00 pm |
Kevin Hsueh |
032095 | No Signature: Remote Support: Benjie Vivero | |
|
W41218
|
Inhouse |
Guam Surveyor, LLC Dennis Balagtas Work Requested: (by: Dennis Balagtas) Reinstall Windows OS and 3CX phone system. |
05/17/2024 02:00 pm |
Kevin Hsueh |
032097 | With Customer Signature | |
|
W41215
|
Remote |
Morrison, Allan Allan Morrison Work Requested: (by: Allan Morrison) Slow Outlook |
05/15/2024 11:30 am |
Chu Hsieh |
032092 | No Signature: remote | |
|
W41212
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Setup 1 new workstation for Anthony Barcinas (OPS HQ). Setup 1 new Laptop for Arnel Paguio. (SUBIC). Troubleshoot Tanya’s workstation (Logistics). |
05/14/2024 02:00 pm |
Kevin Hsueh |
032089 | No Signature: WebApp was not loading while at customer's site. | |
|
W41211
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) Terminate last network line and label all network ports. Cable management. |
05/14/2024 09:30 am |
Kevin Hsueh |
032085 | With Customer Signature | |
|
W41210
|
Remote |
Morrico Equipment Cornelio Madrid Work Requested: (by: Cornelio Madrid) Change 3CX extension 310 name to display Abigail Cabanting |
05/13/2024 10:30 am |
Kevin Hsueh |
032081 | No Signature: Remote Support: Cornelio Madrid | |
|
W41208
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Warehouse Network |
05/13/2024 08:30 am |
Kevin Hsueh |
032084 | No Signature: Remote Support | |
|
W41207
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) Terminated network cables |
05/10/2024 01:30 pm |
Chu Hsieh |
032083 | With Customer Signature | |
|
W41205
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) Terminate new network lines in new office. |
05/10/2024 09:00 am |
Kevin Hsueh |
032082 | No Signature: Project | |
|
W41204
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Unable to send and receive emails |
05/09/2024 02:00 pm |
Chu Hsieh |
032078 | With Customer Signature | |
|
W41193
|
Onsite |
Dr. Yang Dental Clinic Anette Toves Work Requested: (by: Anette Toves) Troubleshoot UPS Issue |
05/07/2024 02:00 pm |
Kevin Hsueh |
032075 | With Customer Signature | |
|
W41186
|
Inhouse |
Best Wash & Dry Steve Dormer Work Requested: (by: Steve Dormer) Troubleshoot emails as Steve advised it does not look the same. |
05/03/2024 09:44 am |
Kevin Hsueh |
032074 | With Customer Signature | |
|
W41181
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Troubleshoot Xerox Scan to Email |
05/01/2024 11:00 am |
Kevin Hsueh |
032066 | With Customer Signature | |
|
W41177
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Per Jay Garrido Request: Set OMarcos@ambyth.com to forward emails to JGarrido@ambyth.com. Terminate JStuebing@ambyth.com email effective immediately. |
04/29/2024 04:00 pm |
Kevin Hsueh |
032059 | No Signature: Remote Support: Jay Garrido | |
|
W41176
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup Subic network share drive on Subic staff workstations. |
04/29/2024 03:00 pm |
Kevin Hsueh |
032058 | No Signature: Remote Support: Gail Manuel | |
|
W41174
|
Remote |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Add vendor.setup@kiewit.com to SonicWALL Email Security allowed list. |
04/29/2024 11:00 am |
Kevin Hsueh |
032055 | No Signature: Remote Support: Mark Peredo | |
|
W41169
|
Inhouse |
Unitek Environmental John Gomez Work Requested: (by: John Gomez) Computer is not charging. |
04/25/2024 02:02 pm |
Kevin Hsueh |
032054 | With Customer Signature | |
|
W41168
|
Emergency Onsite |
JMC Equipment Rental Corey Paulino Work Requested: (by: Corey Paulino) Troubleshoot Server |
04/25/2024 10:29 am |
Kevin Hsueh |
032051 | With Customer Signature | |
|
W41166
|
Onsite |
Morrico Equipment Esther Cruz Work Requested: (by: Esther Cruz) Reconfigure multiple 3CX extensions |
04/24/2024 10:26 am |
Kevin Hsueh |
032027 | With Customer Signature | |
|
W41163
|
Onsite |
Guam Hotel & Restaurant Association Mariah Natuel Work Requested: (by: Mariah Natuel) Troubleshoot Printing Issues |
04/24/2024 09:00 am |
Kevin Hsueh |
032026 | With Customer Signature | |
|
W41160
|
Service Contract Onsite |
Guam Memorial Park Jor-El Williams Work Requested: (by: Jor-El Williams) Troubleshoot various issues |
04/23/2024 09:30 am |
Kevin Hsueh |
032025 | With Customer Signature | |
|
W41158
|
Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Check mouse as it is working intermittently. |
04/22/2024 08:24 am |
Kevin Hsueh |
032022 | With Customer Signature | |
|
W41157
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot CCTV System |
04/22/2024 08:30 am |
Kevin Hsueh |
032024 | With Customer Signature | |
|
W41156
|
Onsite |
LSG Service Guam, Inc. Deo-Angelo Lim Work Requested: (by: Deo-Angelo Lim) Troubleshoot APC Smart UPS RT3000 |
04/19/2024 10:00 am |
Kevin Hsueh |
032019 | With Customer Signature | |
|
W41155
|
Emergency Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Troubleshoot server. server down |
04/19/2024 08:26 am |
Kevin Hsueh |
032016 | With Customer Signature | |
|
W41154
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Work with Pete from CYMA to troubleshoot Saipan CYMA company SFX-21 |
04/19/2024 08:00 am |
Kevin Hsueh |
032018 | No Signature: Remote Support | |
|
W41150
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Setup user profile and workstation for new employee: Jessa Stuebing |
04/18/2024 02:00 pm |
Kevin Hsueh |
032017 | With Customer Signature | |
|
W41147
|
Onsite |
J&B Modern Tech Gene Bangayan Work Requested: (by: Gene Bangayan ) Troubleshoot Gene's Email Issue. |
04/17/2024 02:00 pm |
Kevin Hsueh |
032014 | With Customer Signature | |
|
W41146
|
Remote |
Office of the Attorney General Vince Taitingfong Work Requested: (by: Vince Taitingfong) Setup 3CX Phone System for OAG - Child Support Enforcement Division |
04/17/2024 10:30 am |
Kevin Hsueh |
032012 | No Signature: Remote Support: Vince Taitingfong | |
|
W41143
Ref/PO#947648 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 947648 |
04/17/2024 07:00 am |
Kevin Hsueh |
032013 | No Signature: Level 10 Service | |
|
W41139
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Troubleshoot Tanya's Workstation |
04/16/2024 08:30 am |
Kevin Hsueh |
032010 | With Customer Signature | |
|
W41134
|
Service Contract Onsite |
Isa Dental Lori Wong Work Requested: (by: Lori Wong) Setup Carestream on Lori and Elsie's workstations |
04/12/2024 02:00 pm |
Kevin Hsueh |
032008 | With Customer Signature | |
|
W41132
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Zenie Remorosa Work Requested: (by: Zenie Remorosa) Reset Benjie DeGuzman user profile password |
04/12/2024 11:00 am |
Kevin Hsueh |
032002 | No Signature: Remote Support | |
|
W41131
|
Onsite |
Unitek Environmental Jeanette Meno Work Requested: (by: Jeanette Meno) Deliver and setup Jean's laptop |
04/12/2024 09:00 am |
Kevin Hsueh |
032000 | With Customer Signature | |
|
W41130
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Terminate Leonie Toves Email Account per Jay Garrido |
04/11/2024 04:00 pm |
Kevin Hsueh |
031956 | No Signature: Remote Support | |
|
W41127
|
Service Contract Inhouse |
Micronesian Divers Association Joleen West Work Requested: (by: Joleen West) Setup Dell laptop. Transfer data from HP Laptop to Dell Laptop |
04/11/2024 08:30 am |
Kevin Hsueh |
031998 | With Customer Signature | |
|
W41124
|
Service Contract Onsite |
Micronesian Divers Association Joleen West Work Requested: (by: Joleen West) New CouterPoint system deployment at Piti and NEX locations. Work with CounterPoint Support Team (Hawaii) |
04/10/2024 07:30 am |
Kevin Hsueh |
031996 | With Customer Signature | |
|
W41122
|
Inhouse |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Reprep ASUS Vivobook. Per Justin, no data needed. |
04/19/2024 02:30 pm |
Kevin Hsueh |
032020 | No Signature: Remote Support | |
|
W41121
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Deliver and set up Acer Predator laptop |
04/08/2024 02:00 pm |
Bryant Bagiac |
031991 | With Customer Signature | |
|
W41119
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Deliver and set up Tisha's workstation |
04/08/2024 09:00 am |
Bryant Bagiac |
031989 | With Customer Signature | |
|
W41118
|
Onsite |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: (by: Marie "Cookie" Taitano) Troubleshoot Mae’s computer QuickBooks issue. Install Xerox printer (Cookie’s) on Mae’s workstation. Troubleshoot Xerox printer (Cookie’s) scanning issue. Create email for Darren Cruz and add email to Dispatch. Check Levi’s laptop for remote access to JMC Office. |
04/08/2024 09:30 am |
Kevin Hsueh |
031990 | With Customer Signature | |
|
W41115
|
Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Setup Dr. Kim’s workstation for Linda Santos. |
04/05/2024 09:30 am |
Bryant Bagiac |
031988 | With Customer Signature | |
|
W41114
Ref/PO#SV1338470 |
Onsite |
Park Place Technologies Jonathan Tan Work Requested: (by: Jonathan Tan) Park Place Tech SV1338470 (Trip 2) at GHD to deliver and install new PSU |
04/04/2024 02:00 pm |
Kevin Hsueh |
031987 | With Customer Signature | |
|
W41111
Ref/PO#14812348 |
Onsite |
Field Nation Retail Tech Work Requested: (by: Retail Tech) Field Nation Service# 14812348 at Michael Kors Tumon location. POS network cable remediation. |
04/09/2024 09:00 am |
Kevin Hsueh |
031995 | No Signature: Field Nation Service | |
|
W41110
|
Onsite |
Isa Dental Lori Wong Work Requested: (by: Lori Wong) Deliver and setup Lori Wong’s workstation. |
04/03/2024 01:30 pm |
Bryant Bagiac |
031986 | With Customer Signature | |
|
W41109
|
Service Contract Inhouse |
Isa Dental Lori Wong Work Requested: (by: Lori Wong) Troubleshoot Lori's Workstation. Running slow and several program errors. |
04/02/2024 10:00 am |
Kevin Hsueh |
031985 | No Signature: Workstation to be delivered and setup onsite. | |
|
W41105
|
Remote |
Morrico Equipment Esther Cruz Work Requested: (by: Esther Cruz) Update extension 280 and 270 names |
04/02/2024 08:30 am |
Kevin Hsueh |
031982 | No Signature: Remote Support | |
|
W41103
Ref/PO#7041618190 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market Ticket 7041618190: Home Depot Site Survey for Starlink Install. |
04/02/2024 09:00 am |
Kevin Hsueh |
031983 | No Signature: Work Market Service | |
|
W41100
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Setup Simon's new travel router |
03/29/2024 09:30 am |
Chu Hsieh |
031973 | With Customer Signature | |
|
W41094
|
Onsite |
Cruz Benefits Aileen Cruz Work Requested: (by: Aileen Cruz) Terminate 1 Network Line at Joyce's desk. Line is currently not terminated. |
03/27/2024 02:00 pm |
Bryant Bagiac |
031971 | With Customer Signature | |
|
W41088
Ref/PO#SV1338470 |
Onsite |
Park Place Technologies Jonathan Tan Work Requested: (by: Jonathan Tan) CMOS Battery Replacement for Cisco UCS C220 M4 Server. Client: GHD POC: Mark Pachkoski Tel: 671-727-6803 Email: Mark.Pachkoski@ghd.com |
03/25/2024 02:00 pm |
Kevin Hsueh |
031965 | With Customer Signature | |
|
W41087
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Zenie Remorosa Work Requested: (by: Zenie Remorosa) Setup Olivia Ramos (Subic) to access Guam CYMA Remotely |
03/22/2024 01:00 pm |
Kevin Hsueh |
031955 | No Signature: Remote Support: Zenie Remorosa email request. | |
|
W41083
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Meeting with Jacob to discuss internet service proposals from Docomo, GTA, and IT&E. |
03/21/2024 03:00 pm |
Kevin Hsueh |
031954 | With Customer Signature | |
|
W41081
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Troubleshoot Mark Ruth's iPad. Reported email issue. |
03/21/2024 08:30 am |
Bryant Bagiac |
031952 | With Customer Signature | |
|
W41080
|
Emergency Inhouse |
Edwin Supit Edwin Supit Work Requested: (by: Edwin Supit) Reboot Laptop. |
03/20/2024 11:58 am |
Kevin Hsueh |
031949 | With Customer Signature | |
|
W41078
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Zenie Remorosa Work Requested: (by: Zenie Remorosa) Reset Subic Staff Ireish Misola (IMisola) and Olivia Ramos (ORamos) user profile passwords. |
03/20/2024 10:00 am |
Kevin Hsueh |
031951 | No Signature: Remote Support | |
|
W41076
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Pick up old APPSRV. Bring back to DSI to reprep and repurpose for ShadowProtect Backup Image Manager. |
03/19/2024 02:00 pm |
Kevin Hsueh |
031950 | With Customer Signature | |
|
W41075
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Work with Ajera support on restoring Ajera server |
03/19/2024 09:30 am |
Chu Hsieh |
031948 | No Signature: remote support | |
|
W41073
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Jacob reported Joneisha (JPangelinan) unable to login. |
03/18/2024 10:00 am |
Kevin Hsueh |
031947 | No Signature: Remote Support | |
|
W41072
|
Service Contract Remote |
Guam Memorial Park Lynn Painter Work Requested: (by: Lynn Painter) users reporting unable to access CSII |
03/14/2024 09:00 am |
Chu Hsieh |
031945 | No Signature: remote support | |
|
W41071
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Deliver and setup RB's workstation. |
03/12/2024 02:00 pm |
Bryant Bagiac |
031940 | With Customer Signature | |
|
W41069
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Download and install Malwarebytes on 4 PC that Simon purchased. |
03/12/2024 01:30 pm |
Chu Hsieh |
031939 | With Customer Signature | |
|
W41068
|
Onsite |
No Ka Oi Duce Romias Work Requested: (by: Duce Romias) Site assessment and possible repair. Duce reported their email was hacked and sending out spam. |
03/12/2024 09:30 am |
Chu Hsieh |
031938 | With Customer Signature | |
|
W41067
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Backup FAldea@ambyth.com mailbox. Proceed to terminate FAldea@ambyth.com account after mailbox backup. |
03/11/2024 03:00 pm |
Kevin Hsueh |
031937 | No Signature: Remote Support | |
|
W41064
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Site visit/Meeting at Ambyth Logistics with CCTV vendor. |
03/11/2024 10:00 am |
Kevin Hsueh |
031936 | With Customer Signature | |
|
W41063
|
Service Contract Remote |
Guam Memorial Park Lynn Painter Work Requested: (by: Lynn Painter) Lynn reported unable to access CSI. |
03/11/2024 08:15 am |
Kevin Hsueh |
031935 | No Signature: Remote Support: Lynn Painter | |
|
W41062
|
Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Check if JMC is in compliance with FAR 52.204-21 Basic Safeguarding of Covered Contractor Information Systems. Complete survey that is required. |
03/08/2024 01:30 pm |
Kevin Hsueh |
031930 | With Customer Signature | |
|
W41059
|
Inhouse |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Re-prep Acer Laptop |
03/07/2024 04:45 pm |
Bryant Bagiac |
031929 | No Signature: Remote Support | |
|
W41058
|
Onsite |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Check what type of USB to RS232 adapter Morrico uses to connect the laptop to their equipment to download the correct driver on laptop. |
03/07/2024 02:00 pm |
Bryant Bagiac |
031928 | With Customer Signature | |
|
W41057
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Troubleshoot Workstation |
03/07/2024 02:00 pm |
Kevin Hsueh |
031927 | With Customer Signature | |
|
W41056
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Check Neisha’s workstation (front desk at Ambyth HQ). Outlook is running slow and crashing. |
03/07/2024 09:00 am |
Bryant Bagiac |
031926 | With Customer Signature | |
|
W41054
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Subic Office Remote Support: Troubleshoot Benjie DeGuzman and Ireish Misola outlook clients |
03/06/2024 09:30 am |
Kevin Hsueh |
031925 | No Signature: Remote Support | |
|
W41051
|
Inhouse |
Frances Mantanona Frances Mantanona Work Requested: (by: Frances Mantanona ) Troubleshoot Laptop |
03/05/2024 03:00 pm |
Kevin Hsueh |
031922 | With Customer Signature | |
|
W41046
|
Inhouse |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Lenovo Workstation: install new SSD Laptop: troubleshoot laptop |
03/05/2024 08:39 am |
Bryant Bagiac |
031924 | With Customer Signature | |
|
W41044
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Deliver and setup RB's workstation |
03/05/2024 09:00 am |
Kevin Hsueh |
031941 | No Signature: Remote Support | |
|
W41043
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Setup Nel’s new workstation. |
03/04/2024 02:00 pm |
Bryant Bagiac |
031920 | With Customer Signature | |
|
W41041
|
Onsite |
Robert J. Yang D.M.D., P.C. Tae Keun Lee Work Requested: (by: Tae Keun Lee) Buffalo NAS TS5200 report degrade RAID state. Need to replace HDD and perform rebuild |
03/04/2024 09:30 am |
Chu Hsieh |
031918 | With Customer Signature | |
|
W41040
|
Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Install CNH EST software and JLG software. JLG software on disk provided by Morrico. |
03/01/2024 04:30 pm |
Bryant Bagiac |
031923 | With Customer Signature | |
|
W41039
|
Service Contract Onsite |
Morrico Equipment Esther Cruz Work Requested: (by: Esther Cruz) Relocate camera |
03/01/2024 02:00 pm |
Bryant Bagiac |
031918 | With Customer Signature | |
|
W41037
|
Onsite |
HSE Pacific Mary P. Rhodes Work Requested: (by: Mary P. Rhodes) Troubleshoot HSE Pacific Laptop. |
03/01/2024 02:00 pm |
Kevin Hsueh |
031917 | With Customer Signature | |
|
W41035
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: (by: Michael Makio) Re-export Michael Makio's historical email from old server. |
02/29/2024 02:00 pm |
Kevin Hsueh |
031911 | No Signature: Remote Support | |
|
W41033
|
Emergency Remote |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Nel reported JBMT is unable to receive emails. Emergency service requested. |
02/29/2024 09:30 am |
Kevin Hsueh |
031909 | No Signature: Emergency Remote Support: Nel Bangayan Request | |
|
W41028
|
Service Contract Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: (by: Guy Binoya) Troubleshoot scan to email for Carl, Wilfred, Willson, and Ruwi |
02/28/2024 02:28 pm |
Kevin Hsueh |
031908 | With Customer Signature | |
|
W41025
|
Service Contract Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: (by: Guy Binoya) Troubleshoot Kyocera MFP scan to email issue. |
02/28/2024 08:30 am |
Kevin Hsueh |
031906 | With Customer Signature | |
|
W41024
|
Emergency Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Deliver and set up Nel's church accounting computer and old hard drive. |
02/27/2024 03:30 pm |
Bryant Bagiac |
031902 | With Customer Signature | |
|
W41021
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Install RMA Lenovo HDD sent to Brooks under warranty. |
02/26/2024 04:00 pm |
Kevin Hsueh |
031898 | With Customer Signature | |
|
W41020
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Setup Tisha Makio's laptop |
02/26/2024 02:00 pm |
Kevin Hsueh |
031899 | No Signature: Remote Support: Tisha Makio | |
|
W41019
|
Inhouse |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Set up email on laptop. |
02/26/2024 01:29 pm |
Chu Hsieh |
031900 | With Customer Signature | |
|
W41018
|
Emergency Inhouse |
J&B Modern Tech Gene Bangayan Work Requested: (by: Nel Bangayan ) Install new SSD in workstation for Nel. Install Windows 10 Pro. Perform initial setup. |
02/26/2024 01:30 pm |
Bryant Bagiac |
031901 | No Signature: Customer signed work order W41024 | |
|
W41017
|
Inhouse |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Install new SSD on Dell Optiplex 380. Install Windows 7 Pro. |
02/26/2024 01:00 pm |
Kevin Hsueh |
031910 | No Signature: Remote Support | |
|
W41016
|
Remote |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: (by: Marie "Cookie" Taitano) Update email distribution groups based on listing provided by Cookie via email. |
02/26/2024 09:30 am |
Kevin Hsueh |
031896 | No Signature: Remote Support: Cookie's Email Request | |
|
W41015
Ref/PO#SV1310517 |
Onsite |
Park Place Technologies William Soo Work Requested: (by: William Soo) Park Place Tech SV1310517 for SDA Clinic. |
02/26/2024 09:00 am |
Kevin Hsueh |
031895 | With Customer Signature | |
|
W41014
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Deliver and set up Lenovo tiny workstation. |
02/26/2024 10:30 am |
Bryant Bagiac |
031897 | With Customer Signature | |
|
W41013
|
Inhouse |
Unitek Environmental Jeanette Meno Work Requested: (by: Jeanette Meno) Set up laptop. Per Chris, Jean spoke with Kevin regarding instructions for laptop. |
02/23/2024 03:56 pm |
Kevin Hsueh |
031945 | No Signature: Remote Support | |
|
W41012
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Backup and terminate JManglicmot@ambyth.com, RReyes@ambyth.com, and RLopez@ambyth.com |
02/23/2024 03:00 pm |
Kevin Hsueh |
031886 | No Signature: Remote Support: Gail Manuel Email Request | |
|
W41011
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Troubleshoot Kristine and Jaelani workstations |
02/23/2024 09:30 am |
Bryant Bagiac |
031884 | With Customer Signature | |
|
W41009
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: (by: Michael Makio) Michael unable to access server via SonicWall VPN from home. |
02/21/2024 05:00 pm |
Chu Hsieh |
031882 | No Signature: remote support | |
|
W41008
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Troubleshoot RBs workstation. |
02/22/2024 01:54 pm |
Kevin Hsueh |
031883 | With Customer Signature | |
|
W41005
|
Inhouse |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Perform Initial setup of Lenovo workstation. Deliver and setup onsite for Nel |
02/22/2024 09:00 am |
Bryant Bagiac |
031893 | No Signature: Remote Support | |
|
W41004
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Setup Nel's new workstation. Add to domain, install QuickBooks, Install MS Office, Install network printers. Setup 2 Lenovo Tiny workstations (previously reprepped at DSI). Add to domain. |
02/21/2024 02:00 pm |
Bryant Bagiac |
031878 | With Customer Signature | |
|
W41001
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Task: assist Nida to setup a workstation with 2 monitors in the conference room. The workstation with 2 monitors is needed for the deposition dry run today. Site Contacts: Chona or Nida. |
02/21/2024 09:30 am |
Bryant Bagiac |
031876 | With Customer Signature | |
|
W41000
|
Remote |
HSE Pacific Mary P. Rhodes Work Requested: (by: Mary P. Rhodes) Work with Chris Rhodes to check his outlook. Chris advised he is unable to see emails unless he searches for them. |
02/20/2024 04:00 pm |
Kevin Hsueh |
031875 | No Signature: Remote Support: Chris Rhodes | |
|
W40998
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup CYMA on Saipan workstation |
02/20/2024 09:00 am |
Kevin Hsueh |
031874 | No Signature: Remote Support | |
|
W40997
|
Service Contract Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Download and install Xentry |
02/20/2024 09:19 am |
Bryant Bagiac |
031944 | With Customer Signature | |
|
W40996
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Install Debtmaster version 11.42 Update on Server and all Workstations. |
02/20/2024 09:30 am |
Bryant Bagiac |
031873 | With Customer Signature | |
|
W40990
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Janet Lukangaw access to Accounting scan documents. |
02/15/2024 09:00 am |
Kevin Hsueh |
031870 | No Signature: Remote Support: Gail Manuel Email Request | |
|
W40989
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Troubleshoot Leonie's access to Ops and Workflow sharedrive |
02/14/2024 10:00 am |
Bryant Bagiac |
031869 | With Customer Signature | |
|
W40986
Ref/PO#940644 |
After Hours Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Install new APC 750 UPS for Agana Shopping Center Ross Server |
02/13/2024 06:30 am |
Bryant Bagiac |
031865 | No Signature: Level 10 Service | |
|
W40985
|
Inhouse |
The Serengeti Trust Ross Morrison Work Requested: (by: Ross Morrison) Unable to connect to internet |
02/12/2024 04:30 pm |
Chu Hsieh |
031864 | No Signature: Remote Support | |
|
W40983
|
Emergency Remote |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: (by: Marie "Cookie" Taitano) Forward jsantosjmc@mcpgroupgu.com emails to AR@mcpgroupgu.com |
02/09/2024 01:00 pm |
Kevin Hsueh |
031862 | No Signature: Remote Support: Cookie Email Request | |
|
W40982
Ref/PO#940572 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Replace Verifone Pin Pad at Register 9 at Micronesia Mall Ross #1902. Ross Support Hotline: (800)807-1733 |
02/09/2024 10:30 am |
Bryant Bagiac |
031860 | No Signature: Level 10 Service | |
|
W40981
Ref/PO#940440 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Replace Verifone Pin Pad at Register 6 at GPO Ross #497. Ross Support Hotline: (800)807-1733 |
02/09/2024 09:00 am |
Bryant Bagiac |
031859 | No Signature: Level 10 Service | |
|
W40978
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup Ireish Misola and Olivia Ramos (Subic Staff) for remote access to Saipan CYMA. |
02/06/2024 02:00 pm |
Kevin Hsueh |
031855 | No Signature: Remote Support: Gail Manuel | |
|
W40977
Ref/PO#SV1285592 |
Onsite |
Park Place Technologies William Soo Work Requested: (by: William Soo) Park Place Tech SV1285592 at Dusit Thani to install new systemboard on HP ProLiant DL360 G10 (S/N: MXQ81202XZ). Site Contact: Erin Duenas Telephone: 671-787-5251 |
02/07/2024 10:00 am |
Kevin Hsueh |
031943 | With Customer Signature | |
|
W40972
|
Onsite |
Pacific Retina Specialists Marie Paulin Work Requested: (by: Marie Paulin) Troubleshoot printer issue. Site visit for new network line run. |
02/05/2024 09:00 am |
Bryant Bagiac |
031853 | With Customer Signature | |
|
W40970
|
Remote |
Money Resources, Inc. Carl Peterson Work Requested: (by: Carl Peterson ) Post embed code to website video page- https://moneyresourcesinc.com/video-resources/ |
02/02/2024 08:30 am |
Pam Castilla |
031852 | No Signature: Remote Support [Carl Peterson] | |
|
W40967
|
Remote |
JMC Equipment Rental Corey Paulino Work Requested: (by: Corey Paulino) Troubleshoot Exchnage EMails |
02/01/2024 03:30 pm |
Kevin Hsueh |
031851 | No Signature: Remote Support: Corey Paulino | |
|
W40966
|
Inhouse |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Troubleshoot 2 Lenovo M73 Tiny. No OS detected. |
02/01/2024 04:27 pm |
Bryant Bagiac |
031850 | No Signature: Remote Support | |
|
W40960
|
Onsite |
Pacific Accounting Service Ginger Yu Work Requested: (by: Ginger Yu) Update SonicWALL TZ Firewall |
01/31/2024 02:00 pm |
Kevin Hsueh |
031846 | With Customer Signature | |
|
W40958
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Troubleshoot workstation |
01/31/2024 09:30 am |
Kevin Hsueh |
031840 | With Customer Signature | |
|
W40957
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: (by: Melet Santos) Install Windows 10 on new SSD for Dave's workstation. Perform initial set up and run Windows updates. Copy Dave's user profile from old drive to new SSD. |
01/31/2024 09:00 am |
Bryant Bagiac |
031757 | No Signature: Remote Support | |
|
W40955
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) ShadowProtect backup report failure |
01/30/2024 09:15 am |
Chu Hsieh |
031837 | With Customer Signature | |
|
W40953
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Work with Pete from CYMA support to migrate CYMA to VM Server |
01/30/2024 09:00 am |
Kevin Hsueh |
031838 | With Customer Signature | |
|
W40941
|
Onsite |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: (by: Marie "Cookie" Taitano) Setup workstation for new employee Jeremae Dy. Troubleshoot Microsoft Office access for Rose. |
01/24/2024 09:30 am |
Bryant Bagiac |
031835 | With Customer Signature | |
|
W40939
|
Remote |
Unitek Environmental Tony Brinkley Work Requested: (by: Tony Brinkley) Tony Brinkley reported staff has intermittent issues when connecting to UEG-WLAN. |
01/23/2024 08:30 am |
Kevin Hsueh |
031821 | No Signature: Remote Support: Tony Brinkley Email Request | |
|
W40938
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Terminate Ernest Jones email account. No backup needed per Jay. Create Peter Pocaigue email account and network profile. |
01/22/2024 11:00 am |
Kevin Hsueh |
031822 | No Signature: Remote Support: Jay Garrido Email Request | |
|
W40937
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Troubleshoot Ambyth Port Office Network. Setup new employee profile on workstation at Ambyth HQ. |
01/22/2024 09:00 am |
Bryant Bagiac |
031818 | With Customer Signature | |
|
W40930
|
Onsite |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Troubleshoot Mary's access to WD MyCloud Share Drives |
01/18/2024 09:30 am |
Kevin Hsueh |
031814 | With Customer Signature | |
|
W40929
|
Inhouse |
Unitek Environmental Tiffany Moore Work Requested: (by: Tiffany Moore) Factory reset laptop. |
01/18/2024 08:30 am |
Bryant Bagiac |
031817 | With Customer Signature | |
|
W40928
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Arnel did not bring his laptop Tuesday 01/16. He advised that he will drop his laptop off Wednesday 01/17 morning with username and password. Transfer user data from old laptop to new laptop with external hard drive. Set up Dave Amador’s new laptop. |
01/17/2024 09:00 am |
Bryant Bagiac |
031813 | With Customer Signature | |
|
W40927
|
Onsite |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: (by: Marie "Cookie" Taitano) Troubleshoot Carmen's Quickbooks. Troubleshoot Victorina's user profile. |
01/17/2024 09:30 am |
Kevin Hsueh |
031812 | With Customer Signature | |
|
W40925
|
Service Contract Remote |
Fargo Pacific, Inc. Guy Binoya Work Requested: (by: Guy Binoya) Setup QuickBooks 2023 and SonicWALL NetExtender VPN on Guy's new Acer laptop |
01/16/2024 02:30 pm |
Kevin Hsueh |
031811 | No Signature: Remote Support: Guy Binoya | |
|
W40924
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Finish setting up 3 new laptops for Guy, Jocelyn, and Arnel |
01/16/2024 02:00 pm |
Bryant Bagiac |
031810 | With Customer Signature | |
|
W40922
|
Onsite |
Unitek Environmental Tony Brinkley Work Requested: (by: Tony Brinkley) Troubleshoot Tony's laptop |
01/16/2024 09:30 am |
Kevin Hsueh |
031809 | With Customer Signature | |
|
W40921
Ref/PO#2511861619 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market ID: 2511861619. Install new UPS for CCTV at Panda Express 2320 (Dededo) |
01/16/2024 12:00 pm |
Kevin Hsueh |
031808 | No Signature: Work Market Service | |
|
W40919
|
Remote |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: (by: Marie "Cookie" Taitano) Cookie requested to disable DJuloyajmc@mcpgroupgu.com effective 1/13/2024. |
01/13/2024 02:30 pm |
Kevin Hsueh |
031807 | No Signature: Remote Support: Per Cookie's email request on 1/13/2024. | |
|
W40917
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Setup Primavera P6 on 2 new acer laptops. |
01/12/2024 09:30 am |
Kevin Hsueh |
031802 | With Customer Signature | |
|
W40916
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Continue deploying 20 new laptops. User profile data needs to be transferred to new laptop. Programs on old laptop need to be reinstalled on the new laptop. |
01/12/2024 09:00 am |
Bryant Bagiac |
031803 | With Customer Signature | |
|
W40914
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Continue deploying 20 new laptops. User profile data needs to be transferred to new laptop. Programs on old laptop need to be reinstalled on the new laptop. |
01/11/2024 09:00 am |
Bryant Bagiac |
031801 | With Customer Signature | |
|
W40912
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Setup SonicWALL Mobile Connect on Mr. David's Macbook |
01/10/2024 11:00 am |
Kevin Hsueh |
031799 | With Customer Signature | |
|
W40911
|
Onsite |
Finance Integrated Solutions John Santos Work Requested: (by: John Santos) Check CCTV System |
01/10/2024 09:30 am |
Kevin Hsueh |
031798 | With Customer Signature | |
|
W40909
|
Service Contract Inhouse |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Nicole's PC running slow and restarts randomly. |
01/09/2024 11:00 am |
Chu Hsieh |
031774 | With Customer Signature | |
|
W40908
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Continue deploying 20 new laptops. User profile data needs to be transferred to new laptop. Programs on old laptop need to be reinstalled on the new laptop. |
01/09/2024 02:00 pm |
Bryant Bagiac |
031800 | With Customer Signature | |
|
W40906
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Setup new employee (Jacqueline Gutierrez) profile, email, and MS Office on workstation. |
01/09/2024 11:00 am |
Bryant Bagiac |
031793 | With Customer Signature | |
|
W40905
|
Onsite |
JMC Equipment Rental Cookie Work Requested: (by: Cookie ) Rose workstation (main office) – Check Adobe. JMC Purchased Adobe Acrobat License and is not working. Dispatch workstation – Check password reset issue (could be password does not meet complexity). Check printing issue (workstation cannot print to the printer at dispatch office). |
01/09/2024 09:30 am |
Bryant Bagiac |
031792 | With Customer Signature | |
|
W40903
|
After Hours Onsite |
Guam Insurance Adjusters Bridget Bagiac Work Requested: (by: Bridget Bagiac) Troubleshoot slow internet speed on VPN with AIG support. |
01/09/2024 05:00 pm |
Chu Hsieh |
031797 | With Customer Signature | |
|
W40899
Ref/PO#4838237999 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market ID# 4838237999 at Panda Express Dededo to troubleshoot CCTV. |
01/08/2024 09:30 am |
Kevin Hsueh |
031791 | No Signature: Work Market Service. Customer signed Work Market work order | |
|
W40898
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Workstation lost trust relationship. Remove and add back to Royal Orchid domain. |
01/05/2024 02:00 pm |
Bryant Bagiac |
031790 | With Customer Signature | |
|
W40892
|
Onsite |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: (by: Marie "Cookie" Taitano) Troubleshoot workstation at Dispatch Office (MS Office 365 activation). |
01/03/2024 09:00 am |
Bryant Bagiac |
031789 | With Customer Signature | |
|
W40886
|
Inhouse |
Unitek Environmental Gary Hendrix Work Requested: (by: Gary Hendrix) Initial set up for Acer Predator laptop & troubleshoot Dell Laptop. |
12/29/2023 09:15 am |
Bryant Bagiac |
031787 | With Customer Signature | |
|
W40885
|
Onsite |
Unitek Environmental Gary Hendrix Work Requested: (by: Gary Hendrix) Install and configure new HDDs on Unitek Server |
12/28/2023 03:00 pm |
Kevin Hsueh |
031782 | With Customer Signature | |
|
W40883
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Troubleshoot Lou's Laptop |
12/28/2023 08:30 am |
Kevin Hsueh |
031781 | With Customer Signature | |
|
W40880
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Conference Call with Ambyth and Docomo to discuss Ambyth Warehouse internet service upgrade. |
12/27/2023 02:00 pm |
Kevin Hsueh |
031780 | No Signature: Remote Support | |
|
W40878
|
Onsite |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: (by: Marie "Cookie" Taitano) Troubleshoot Workstation |
12/27/2023 09:00 am |
Kevin Hsueh |
031779 | With Customer Signature | |
|
W40877
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Assist Fanny to locate SOP.xlsx and DAR.xlsx files |
12/21/2023 02:00 pm |
Kevin Hsueh |
031777 | No Signature: Remote Support | |
|
W40876
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Troubleshoot Leiana and Tony's Macbook Sales drive access |
12/21/2023 02:30 pm |
Bryant Bagiac |
031776 | With Customer Signature | |
|
W40875
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Art Irons Work Requested: (by: Art Irons) Art Irons reported he is unable to login to his workstation. |
12/21/2023 08:30 am |
Kevin Hsueh |
031763 | No Signature: Remote Support | |
|
W40871
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Juliana's workstation lost server trust relationship. |
12/19/2023 03:30 pm |
Bryant Bagiac |
031760 | With Customer Signature | |
|
W40870
|
Service Contract Onsite |
JMC Equipment Rental Dino Juloya Work Requested: (by: Dino Juloya) Setup new employee profile |
12/19/2023 02:00 pm |
Bryant Bagiac |
031761 | With Customer Signature | |
|
W40868
|
Onsite |
Domino's Pizza of Guam Dane Taitano Work Requested: (by: Dane Taitano) Setup New Patton Gateway |
12/18/2023 10:00 am |
Kevin Hsueh |
031759 | With Customer Signature | |
|
W40865
|
Remote |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: (by: Marie "Cookie" Taitano) Cookie reported JMC Engineer deleted a file from F: Data share drive |
12/13/2023 04:30 pm |
Kevin Hsueh |
031754 | No Signature: Remote Support | |
|
W40861
|
Remote |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Mark reported QuickBooks server not accessible. |
12/13/2023 09:00 am |
Kevin Hsueh |
031753 | No Signature: Remote Support | |
|
W40860
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Pick up new laptops from Fargo and perform initial setup |
12/12/2023 08:35 am |
Bryant Bagiac |
031778 | No Signature: Remote Support | |
|
W40859
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) GMPDC server is running out of disk space. 19GB free |
12/11/2023 04:30 pm |
Chu Hsieh |
031744 | No Signature: remote support | |
|
W40853
|
Onsite |
HSE Pacific Mary P. Rhodes Work Requested: (by: Mary P. Rhodes) Troubleshoot Network |
12/11/2023 02:00 pm |
Kevin Hsueh |
031746 | With Customer Signature |
Payment Type: Check Check Number: 1198 Amount ($): 300.00 Payment Date: December 11, 2023 |
|
W40846
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Deliver and setup new HotSpot Server |
12/07/2023 03:00 pm |
Kevin Hsueh |
031740 | With Customer Signature | |
|
W40841
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Troubleshoot Enrique's computer |
12/05/2023 11:10 am |
Bryant Bagiac |
031733 | With Customer Signature | |
|
W40834
|
Onsite |
Unitek Environmental Anna Clark Work Requested: (by: Anna Clark) Setup new employee account and workstation |
12/04/2023 09:00 am |
Bryant Bagiac |
031730 | With Customer Signature | |
|
W40833
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) troubleshoot Front Desk workstations |
12/01/2023 02:54 pm |
Bryant Bagiac |
031729 | With Customer Signature | |
|
W40829
|
Inhouse |
Nixon, Allison Allison Nixon Work Requested: (by: Allison Nixon) Per customer: There seems to be something wrong with the laptop battery or something connected with the charging system. When I plug it in to charge, sometimes it will not charge. Other times I get an error message saying that I have the wrong type of charger connected. It is the same charger that came with the laptop. I tried a different charger and that did not resolve the problem. The technicians here tested the charger, and said it seemed to be working fine. Also would like him to check the USB ports as sometimes my computer will indicate that a USB drive has disconnected and reconnected, repeatedly, even though I haven't touched it. |
11/30/2023 02:00 pm |
Chu Hsieh |
031731 | No Signature: Remote Support | |
|
W40828
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Troubleshoot workstations |
11/30/2023 10:34 am |
Kevin Hsueh |
031722 | With Customer Signature | |
|
W40824
Ref/PO#14391312 |
Onsite |
Field Nation Pure Technology, Inc. Victoria Commons Work Requested: (by: Pure Technology, Inc. Victoria Commons) Field Nation Service# 14391312: Island Beauty Supply Network and Server install. |
11/29/2023 09:00 am |
Kevin Hsueh |
031720 | No Signature: Field Nation Service | |
|
W40823
|
Inhouse |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Server Crashed. Repair/restore server |
11/28/2023 12:47 pm |
Kevin Hsueh |
031721 | With Customer Signature | |
|
W40822
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot various issues |
11/28/2023 10:00 am |
Kevin Hsueh |
031717 | No Signature: Remote Support | |
|
W40821
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Work with Debtmaster support to troubleshoot Debtmaster slowness |
11/28/2023 08:30 am |
Kevin Hsueh |
031713 | No Signature: Remote Support | |
|
W40819
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Troubleshoot workstation at Warehouse Location. Check Docomo IP Phones at Warehouse: calls are choppy again. |
11/27/2023 03:30 pm |
Kevin Hsueh |
031714 | With Customer Signature | |
|
W40817
|
Onsite |
Ace Auto Glass, Inc. (Guam) Becky Quintanilla Work Requested: (by: Becky Quintanilla) Troubleshoot Router. Internet down/not accessible. |
11/27/2023 10:30 am |
Kevin Hsueh |
031716 | With Customer Signature | |
|
W40816
Ref/PO#933456 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) APC BK350/BE600M1 Battery Backup Replacement at Register 16. Ross Store #497 199 Chalan San Antonio Tamuning, GU 96913 |
11/27/2023 09:30 am |
Bryant Bagiac |
031711 | No Signature: Level 10 Service | |
|
W40815
|
Onsite |
Equatorial Manufactory, Inc. RB Work Requested: (by: RB ) Troubleshoot RB's workstation |
11/27/2023 10:30 am |
Kevin Hsueh |
031712 | With Customer Signature | |
|
W40814
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Troubleshoot Main Server. Main Server down. |
11/27/2023 08:30 am |
Kevin Hsueh |
031710 | With Customer Signature | |
|
W40812
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) rekey SSL certificate for remote.guamlaw.net that is expiring a a few days. |
11/21/2023 12:15 pm |
Chu Hsieh |
031699 | No Signature: remote support | |
|
W40811
|
Inhouse |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Configure data from old server to new server. |
11/21/2023 10:35 am |
Kevin Hsueh |
031718 | No Signature: Remote Support | |
|
W40808
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot various issues. Work with Docomo techs for them to setup their router for IP Phones. |
11/20/2023 08:30 am |
Kevin Hsueh |
031698 | With Customer Signature | |
|
W40806
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Network share drives not accessible. |
11/18/2023 12:00 pm |
Kevin Hsueh |
031697 | No Signature: Remote Support | |
|
W40796
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Troubleshoot WiFi System |
11/16/2023 09:00 am |
Kevin Hsueh |
031696 | With Customer Signature | |
|
W40792
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Troubleshoot laptop |
11/14/2023 09:00 am |
Kevin Hsueh |
031691 | With Customer Signature | |
|
W40791
Ref/PO#932086 |
Service Contract Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Replace UPS on Register 09 Ross Store #2336 302 South Route 4 Suite 100 Hagatna, GU 96910 |
11/15/2023 10:30 am |
Bryant Bagiac |
031693 | No Signature: Level 10 Service | |
|
W40790
Ref/PO#931950 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Verifone Debit Pad Replacement on Register 3 Ross Store #2336 302 South Route 4 Suite 100 Hagatna, GU 96910 |
11/15/2023 09:30 am |
Bryant Bagiac |
031692 | No Signature: Level 10 Service | |
|
W40777
Ref/PO#14288097 |
Onsite |
Field Nation Pure Technology, Inc. Victoria Commons Work Requested: (by: Pure Technology, Inc. Victoria Commons) Field Nation Service 14288097: Site Survey for Network and POS Install at Island Beauty Supply - Guam |
11/09/2023 09:00 am |
Kevin Hsueh |
031683 | No Signature: Field Nation Service | |
|
W40771
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Troubleshoot WiFi Server |
11/07/2023 09:00 am |
Kevin Hsueh |
031686 | With Customer Signature | |
|
W40754
Ref/PO#931254 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 931254 at Ross Store# 497. Install 2 HP T530 Thin Client PCs. |
10/31/2023 09:00 am |
Bryant Bagiac |
031679 | No Signature: Level 10 | |
|
W40753
Ref/PO#14014309 |
Onsite |
Field Nation Retail Tech Work Requested: (by: Retail Tech) Field Nation Service# 14014309 at Michael Kors. Network Cabling Survey. |
10/31/2023 10:30 pm |
Kevin Hsueh |
031685 | No Signature: Field Nation Ticket | |
|
W40751
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Troubleshoot CC Machine. Network cabling clean up at network switch. |
10/30/2023 02:00 pm |
Kevin Hsueh |
031678 | With Customer Signature | |
|
W40750
|
Inhouse |
The Serengeti Trust Ross Morrison Work Requested: (by: Ross Morrison) Setup new email address on Outlook on new laptop. Export Morrico email from old laptop. Import old email to new laptop. Install and setup ExpressVPN. |
10/20/2023 04:00 pm |
Chu Hsieh |
031678 | With Customer Signature | |
|
W40748
|
Remote |
Onward Mangilao Guam, Inc. Valerie Camacho Work Requested: (by: Valerie Camacho) Troubleshoot various 3CX Phone System issues. |
10/27/2023 03:35 pm |
Kevin Hsueh |
031674 | No Signature: Remote Support | |
|
W40746
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot Jung Ho Lee’s Sales network drive access. Return Elizabeth Quenga's workstation to Accounting department and transfer her data. |
10/27/2023 09:00 am |
Bryant Bagiac |
031673 | With Customer Signature | |
|
W40741
|
Service Contract Remote |
Guam Memorial Park Timothy Leon Guerrero Work Requested: (by: Timothy Leon Guerrero) Troubleshoot lifelong memories printing issues |
10/25/2023 01:00 pm |
Kevin Hsueh |
031670 | No Signature: Remote Support | |
|
W40736
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Extract user profile data for Elizabeth Quenga (EQuenga). |
10/25/2023 09:30 am |
Bryant Bagiac |
031669 | No Signature: Remote Support | |
|
W40735
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Troubleshoot ID Badge workstation. Troubleshoot Michael's workstation |
10/24/2023 03:00 pm |
Kevin Hsueh |
031668 | With Customer Signature | |
|
W40733
|
Inhouse |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Setup lapto for new employee - Levi Abayon |
10/24/2023 12:56 pm |
Kevin Hsueh |
031672 | With Customer Signature | |
|
W40731
|
Service Contract Onsite |
Morrico Equipment Rene Molinos Work Requested: (by: Rene Molinos) Terminate 2 network cable and configure 2 AP |
10/24/2023 11:57 am |
Chu Hsieh |
031654 | With Customer Signature | |
|
W40730
|
Service Contract Remote |
Guam Memorial Park Lynn Painter Work Requested: (by: Lynn Painter) Rick Frank called regarding newcems database files needing to be restored. |
10/24/2023 09:30 am |
Kevin Hsueh |
031652 | No Signature: Remote Support | |
|
W40729
|
Inhouse |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Install VPN on laptop |
10/24/2023 09:06 am |
Kevin Hsueh |
031676 | No Signature: Remote Support | |
|
W40728
Ref/PO#9370991855 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market Ticket # 9370991855 for Park Place Technologies. Lexmark printer install at Micronesia Mall Macy's. POC: Madeleine Crisostomo - 635-7902 |
10/24/2023 10:00 am |
Bryant Bagiac |
031667 | No Signature: Work Market service | |
|
W40727
|
Service Contract Remote |
Guam Memorial Park Lynn Painter Work Requested: (by: Lynn Painter) Restart GMP Servers. Per Lynn, access to CSI and network slow. |
10/23/2023 04:30 pm |
Kevin Hsueh |
031650 | No Signature: Remote Support | |
|
W40724
|
Service Contract Onsite |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Update Foresight HTML5 to version 5.23.915 |
10/23/2023 02:00 pm |
Kevin Hsueh |
031649 | With Customer Signature | |
|
W40723
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Wilma Kho Work Requested: (by: Wilma Kho) Work with Wilma on downloading/installing label printer driver she requires. |
10/23/2023 09:00 am |
Bryant Bagiac |
031648 | With Customer Signature | |
|
W40720
|
Service Contract Inhouse |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Set up laptop. Install VPN client, run Windows Updates, add to domain. |
10/20/2023 04:30 pm |
Bryant Bagiac |
031642 | No Signature: Remote Support | |
|
W40717
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Upgrade PC Law on Server and Workstation |
10/20/2023 09:30 am |
Kevin Hsueh |
031640 | With Customer Signature | |
|
W40711
Ref/PO#1588862103 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market Ticket# 1588862103 for Park Place Tech. Lexmark printer install at FMC 100987 - USG - TUMON 1406 N MARINE CORPS DR STE A TAMUNING GU 96913. Jeanie Salas (671) 646-3773 POC |
10/19/2023 10:00 am |
Kevin Hsueh |
031637 | No Signature: Work Market Service | |
|
W40710
Ref/PO#5556225337 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market Ticket 5556225337 for Park Place Tech. Lexmark printer install at FMC 100986 - USG - DEDEDO 600 HARMON LOOP RD STE 104 DEDEDO GU 96929. Raizier Pangan (671) 637-3068 POC |
10/18/2023 10:00 am |
Bryant Bagiac |
031636 | No Signature: Work Market | |
|
W40709
|
Remote |
JMC Equipment Rental Jenny Santos Work Requested: (by: Jenny Santos) Jenny Santos reported her MS Office 365 is showing "Subscription Expired" |
10/17/2023 01:00 pm |
Kevin Hsueh |
031634 | No Signature: Remote Support: Jenny Santos Email Request | |
|
W40708
|
Service Contract Inhouse |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Set up remote VPN access on two new laptops for Terry and Georgette |
10/17/2023 11:00 am |
Bryant Bagiac |
031639 | No Signature: Remote Support | |
|
W40707
Ref/PO#PO# 2024-00000111 |
Onsite |
Judiciary of Guam Joleen Cepeda Work Requested: (by: Joleen Cepeda) Troubleshoot Promethean ActivBoard Ultra Short Throw DLP Projector. Per the user: Projector is not focusing. |
10/18/2023 02:00 pm |
Kevin Hsueh |
031635 | No Signature: Customer Signed Invoice# 031635 | |
|
W40701
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) remote.guammemorialpark.com SSL certificate expires 10/15/2023 and needs to be rekeyed. |
10/13/2023 05:00 pm |
Chu Hsieh |
031629 | No Signature: remote support | |
|
W40696
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Setup 2 new workstations for Accounting office. Add to Domain, Install QuickBooks, Install MS Office, Install network printer. |
10/13/2023 09:30 am |
Bryant Bagiac |
031625 | With Customer Signature | |
|
W40693
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Wilma Kho Work Requested: (by: Wilma Kho) Troubleshoot Wilma's scanning issues |
10/12/2023 09:00 am |
Bryant Bagiac |
031624 | With Customer Signature | |
|
W40692
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Troubleshoot Server/Network |
10/11/2023 12:30 pm |
Kevin Hsueh |
031623 | With Customer Signature | |
|
W40687
|
Remote |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Nel advised she renewed the SSL Certificate on GoDaddy. Login and install new SSL Certificate on JBSRV |
10/06/2023 08:30 am |
Kevin Hsueh |
031620 | No Signature: Remote Support | |
|
W40685
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) deliver and setup switches at Logistics office. |
10/05/2023 02:00 pm |
Kevin Hsueh |
031619 | With Customer Signature | |
|
W40681
|
Service Contract Inhouse |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Install 500GB SSD, Windows 10 Pro and update to latest drivers. |
10/04/2023 10:00 am |
Chu Hsieh |
031589 | No Signature: System being drop off by Bryant with another work order for setting up the PC to domain | |
|
W40680
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Deliver and setup Sony Vaio AIO (area in front of Roxanne's office) |
10/04/2023 03:00 pm |
Bryant Bagiac |
031617 | With Customer Signature | |
|
W40672
|
Remote |
Morrison, Allan Allan Morrison Work Requested: (by: Allan Morrison) Takes time to access Outlook and send emails. Unable to access United.com website |
10/02/2023 01:55 pm |
Chu Hsieh |
031614 | No Signature: remote support | |
|
W40667
|
Onsite |
St. Lucy's Eye Clinic Teressa Work Requested: (by: Teressa ) Deliver and set up laptop |
09/29/2023 09:41 am |
Bryant Bagiac |
031606 | With Customer Signature | |
|
W40666
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Troubleshoot Leonie's workstation - no network access. |
09/28/2023 11:09 am |
Bryant Bagiac |
031602 | With Customer Signature | |
|
W40661
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Troubleshoot Kaela's workstation. Workstation boots up but no image is displayed on the monitor |
09/26/2023 02:00 pm |
Bryant Bagiac |
031599 | With Customer Signature | |
|
W40660
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Perform initial set up on 3 Lenovo workstations |
09/25/2023 09:40 am |
Bryant Bagiac |
031615 | No Signature: Remote Support | |
|
W40659
|
Inhouse |
St. Lucy's Eye Clinic Teressa Work Requested: (by: Teressa ) Reprep Laptop |
09/25/2023 09:12 am |
Kevin Hsueh |
031598 | No Signature: Remote Support | |
|
W40658
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Pick up 3 Lenovo workstations (stored in network room/back office). See Christi if workstations cannot be located. Bring back to DSI to perform initial setup. |
09/25/2023 09:00 am |
Bryant Bagiac |
031597 | With Customer Signature | |
|
W40655
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Troubleshoot Logistics Office Internet/Network issues |
09/22/2023 09:37 am |
Kevin Hsueh |
031583 | With Customer Signature | |
|
W40650
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: (by: Agnes Quitugua) Reset Jojo Tyquengco account Password |
09/21/2023 03:00 pm |
Kevin Hsueh |
031581 | No Signature: remote support | |
|
W40646
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Pick up old equipment for disposal (located outside server room): 7 UPS, 1 PBX, 3 LCD Monitor, 1 Laser Printer |
09/21/2023 09:30 am |
Bryant Bagiac |
031582 | With Customer Signature | |
|
W40643
|
Service Contract Inhouse |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Upgrade to SSD |
09/20/2023 10:00 am |
Chu Hsieh |
031517 | With Customer Signature | |
|
W40636
|
Onsite |
Guam Department of Education Ansley Jackson Work Requested: (by: Ansley Jackson) Relocate the following ActivPanels: Room 13 to Room 206 PROMETHEAN WHITEBOARD TOUCHSCREEN 78334 75W26-L8HC7N5550163 PROMETHEAN MOBILE STAND W/SPEAKER 78444 12200747-088 Room 106 to Room 203: PROMETHEAN WHITEBOARD TOUCHSCREEN 78336 75W26-L8HC7N5550342 PROMETHEAN MOBILE STAND W/SPEAKER 78446 12200747-089 |
09/20/2023 10:30 am |
Bryant Bagiac |
030156 | No Signature: Customer signed acknowledgement forms | |
|
W40629
|
Onsite |
St. Lucy's Eye Clinic Teressa Work Requested: (by: Teressa ) Check St. Lucy Server. |
09/19/2023 02:00 pm |
Kevin Hsueh |
031579 | With Customer Signature | |
|
W40628
Ref/PO#P236A04284 |
Onsite |
Office of the Attorney General Vince Taitingfong Work Requested: (by: Vince Taitingfong) Work with Vince on 3CX Phone System |
09/19/2023 09:30 am |
Kevin Hsueh |
031579 | With Customer Signature | |
|
W40627
|
Inhouse |
JMC Equipment Rental Corey Paulino Work Requested: (by: Corey Paulino) Reprep Lenovo ThinkCentre P330. Setup as a Terminal Workstation for JMC Equipment. |
09/18/2023 01:25 pm |
Bryant Bagiac |
031613 | With Customer Signature | |
|
W40622
|
Onsite |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: (by: Marie "Cookie" Taitano) Troubleshoot Cookie's email issue. Cookie advised she is unable to send or receive emails |
09/14/2023 04:00 pm |
Kevin Hsueh |
031567 | With Customer Signature | |
|
W40620
|
Remote |
JMC Equipment Rental Dave Taitano Work Requested: (by: Dave Taitano) Work with Dave to troubleshoot email and remote access issues |
09/13/2023 02:00 pm |
Kevin Hsueh |
031566 | No Signature: Remote Support: Dave Taitano | |
|
W40616
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Gain access to EMI GoDaddy account. Create new email account for Benny. |
09/12/2023 02:00 pm |
Kevin Hsueh |
031560 | With Customer Signature | |
|
W40615
Ref/PO#SV1147249 |
Onsite |
Park Place Technologies Jonathan Tan Work Requested: (by: Jonathan Tan) Park Place Tech Service SV1147249. Deliver HP 3PAR storeserv and cable management to SDA (Andrew Porter) |
09/12/2023 11:00 am |
Kevin Hsueh |
031558 | With Customer Signature | |
|
W40612
|
Emergency Onsite |
St. Lucy's Eye Clinic Teressa Work Requested: (by: Teressa ) Terassa reported she got hacked. Possible ransomware |
09/11/2023 04:06 pm |
Kevin Hsueh |
031565 | With Customer Signature | |
|
W40606
|
Onsite |
JMC Equipment Rental Carmen Martinez Work Requested: (by: Carmen Martinez) troubleshoot Cookie's IP Phone |
09/15/2023 11:30 am |
Kevin Hsueh |
031555 | With Customer Signature | |
|
W40605
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Server down again. Nel requested service to check issue. |
09/08/2023 10:53 am |
Kevin Hsueh |
031554 | With Customer Signature | |
|
W40604
|
Onsite |
American Cancer Society Chuck Young Work Requested: (by: Chuck Young) Service Address: 250 Route 4, Suite 204 Guam United States 96910 Tech will need a laptop and an ethernet cable. Tech will call Chuck @ 816-912-4434 upon checking in with Elena onsite. We will work together to connect new Meraki router to the tech's laptop and program in the Static IP information for WAN1. We will then replace the existing Meraki router with the new router onsite. We will test to ensure the router is connecting to the internet and our VPN tunnels, and all local hardware. If time allows, tech will move the Meraki Wireless access point where the old Cisco AP is on the ceiling, and ensure it is online. |
09/13/2023 09:00 am |
Kevin Hsueh |
031563 | With Customer Signature | |
|
W40602
|
Service Contract Inhouse |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Install new SSD on Dell Optiplex 3010. |
09/07/2023 10:00 am |
Bryant Bagiac |
031521 | No Signature: Signed in W40613 | |
|
W40601
|
Emergency Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Server down. Troubleshoot server |
09/07/2023 08:30 am |
Kevin Hsueh |
031553 | With Customer Signature | |
|
W40593
|
Remote |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Per Nel, emails down since Saturday. Check Server. |
09/05/2023 10:00 am |
Kevin Hsueh |
031549 | No Signature: Remote Support: Nel Bangayan request | |
|
W40591
|
Onsite |
JMC Equipment Rental Dave Taitano Work Requested: (by: Dave Taitano) Set up Rodney's email on his work phone. |
09/05/2023 11:00 am |
Bryant Bagiac |
031548 | With Customer Signature | |
|
W40590
|
After Hours Remote |
Domino's Pizza of Guam Dane Taitano Work Requested: (by: Dane Taitano) Troubleshoot 3CX Phone System |
09/04/2023 01:00 pm |
Kevin Hsueh |
031547 | No Signature: Remote Support | |
|
W40587
|
Service Contract Remote |
Guam Memorial Park Timothy Leon Guerrero Work Requested: (by: Timothy Leon Guerrero) Tim reported his workstation Lifelong Printing Software fails to print. |
08/31/2023 10:30 am |
Kevin Hsueh |
031545 | No Signature: remote support: Email request from Tim Leon Guerrero | |
|
W40586
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Deliver and set up Acer laptop for Jazmine Sablan |
08/31/2023 11:00 am |
Bryant Bagiac |
031544 | With Customer Signature | |
|
W40585
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Ambyth Corporate Office: check front desk for a network port to connect IP Phone. Work with Jacob to determine what software on Bella's old laptop that needs to be reinstalled |
08/30/2023 04:00 pm |
Kevin Hsueh |
031540 | With Customer Signature | |
|
W40582
|
Onsite |
JMC Equipment Rental Dave Taitano Work Requested: (by: Dave Taitano) Troubleshoot QuickBooks on Dave/Rodney's workstation. |
08/30/2023 02:30 pm |
Bryant Bagiac |
031539 | With Customer Signature | |
|
W40577
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot SonicWALL Site to Site VPN (Guam to Saipan). |
08/29/2023 11:00 am |
Kevin Hsueh |
031537 | No Signature: Remote Suppoort | |
|
W40576
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Setup workstation for Jazmine at Corporate Office |
08/29/2023 10:00 am |
Bryant Bagiac |
031536 | With Customer Signature | |
|
W40575
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Check Mar's PC. Unable to access Outlook |
08/29/2023 09:45 am |
Chu Hsieh |
031535 | With Customer Signature | |
|
W40574
|
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market Ticket 5488583265. Park Place Tech Lexmark printer install in Saipan. |
08/28/2023 10:00 am |
Kevin Hsueh |
031533 | No Signature: Work Market Service | |
|
W40571
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Deliver reprepped MANAGEPC. Setup to network domain, install Solarwinds MSP and SentinelOne. Configure ArcServe ImageManager for replication |
08/28/2023 10:00 am |
Chu Hsieh |
031531 | With Customer Signature | |
|
W40570
|
Service Contract Inhouse |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Lenovo M90n-1 (MANAGEPC) would loose network connection whenever restart of OS is initiated. Shutdown and then power on would restore network connection. Reload fresh copy of Windows 11 Pro. |
08/25/2023 03:30 pm |
Chu Hsieh |
031530 | With Customer Signature | |
|
W40568
|
Inhouse |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) See Kevin for instructions. |
08/25/2023 12:02 pm |
Kevin Hsueh |
031546 | With Customer Signature | |
|
W40564
|
Inhouse |
Euh, Jeanu Jeanu Euh Work Requested: (by: Jeanu Euh) power went out while doing Windows update. PC drop off by Rhys Mantanona |
08/23/2023 04:00 pm |
Chu Hsieh |
031515 | No Signature: Remote Support | |
|
W40563
|
Onsite |
JMC Equipment Rental Corey Paulino Work Requested: (by: Corey Paulino) Extract Greg Graham email from old backup drive. Provided extracted mailbox to Corey. |
08/24/2023 10:34 am |
Kevin Hsueh |
031526 | With Customer Signature | |
|
W40561
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Configure Ambyth Logistics SonicWALL with new Docomo assigned WAN Static IP settings. |
08/24/2023 09:30 am |
Kevin Hsueh |
031528 | With Customer Signature | |
|
W40560
|
Inhouse |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Unable to open Outlook. Simon's wife moved document to OneDrive and Outlook stop working. |
08/23/2023 11:00 am |
Chu Hsieh |
031513 | With Customer Signature | |
|
W40559
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Deliver and setup workstation for Marine Coordinator. See Jay for details. Pick up and bring back 2 laptops to DSI. See Lou Garcia for details. |
08/23/2023 02:00 pm |
Bryant Bagiac |
031514 | With Customer Signature | |
|
W40557
|
Inhouse |
Island Girl Coffee N' Quenchers Torgun Smith Work Requested: (by: Torgun Smith) Transfer data from old Morrico Surface Laptop to new personal laptop |
08/22/2023 10:00 am |
Chu Hsieh |
031512 | No Signature: Remote support | |
|
W40548
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Elizabeth Andon Work Requested: (by: Elizabeth Andon) Troubleshoot Elizabeth Andon's Outlook access issues |
08/18/2023 02:00 pm |
Kevin Hsueh |
031509 | No Signature: Remote Support: Elizabeth Andon Email Request | |
|
W40546
Ref/PO#9565110944 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market Service 9565110944 at Pizza Hut Sumay to install new MX and Switch. |
08/17/2023 09:30 am |
Kevin Hsueh |
031508 | No Signature: Work Market Service | |
|
W40544
|
Onsite |
JMC Equipment Rental Ethan Meno Work Requested: (by: Ethan Meno) Setup Zane Barcinas (ZBarcinasJMC@mcpgroupgu.com) email on Zane's mobile phone. Troubleshoot Software install on Ethan's laptop. |
08/16/2023 02:00 pm |
Bryant Bagiac |
031506 | With Customer Signature | |
|
W40541
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Eric James Work Requested: (by: Eric James) Troubleshoot Eric James' printing issues |
08/16/2023 09:00 am |
Bryant Bagiac |
031504 | With Customer Signature | |
|
W40538
|
Service Contract Remote |
Guam Memorial Park Lynn Painter Work Requested: (by: Lynn Painter) Lynn reported network share drive and printer access is slow. |
08/14/2023 04:30 pm |
Kevin Hsueh |
031503 | No Signature: Remote Support: Lynn Painter Email Request | |
|
W40536
|
Remote |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Create new account/email for Rodney Teria |
08/15/2023 09:30 am |
Kevin Hsueh |
031502 | No Signature: Remote Support: Mark Peredo Email Request | |
|
W40532
|
Remote |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Per Mark Perdeo's email request, Create new user account and email for Zane Barcinas |
08/14/2023 08:30 am |
Kevin Hsueh |
031497 | No Signature: Remote Support: Email Request from Mark Perdeo | |
|
W40530
|
Remote |
JMC Equipment Rental Carmen Martinez Work Requested: (by: Carmen Martinez) Carmen reported QuickBooks unable to be set in Multi-User Mode |
08/10/2023 10:00 am |
Kevin Hsueh |
031495 | No Signature: Remote Support: Carmen Martinez Email Request | |
|
W40529
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Troubleshoot Docomo internet |
08/09/2023 03:00 pm |
Kevin Hsueh |
034193 | With Customer Signature | |
|
W40525
|
Onsite |
Onward Mangilao Guam, Inc. Rose Aquino Work Requested: (by: Rose Aquino) Troubleshoot 3CX Phone System |
08/08/2023 09:30 am |
Kevin Hsueh |
031490 | With Customer Signature | |
|
W40524
|
Onsite |
Guam Insurance Adjusters Bridget Bagiac Work Requested: (by: Bridget Bagiac) Troubleshoot Wendy's network connection. |
08/07/2023 03:00 pm |
Bryant Bagiac |
031492 | With Customer Signature | |
|
W40523
|
Onsite |
JMC Equipment Rental Corey Paulino Work Requested: (by: Corey Paulino) Setup Xerox Printer at Dispatch Office. Troubleshoot Dispatch Office workstation |
08/07/2023 02:00 pm |
Bryant Bagiac |
031488 | With Customer Signature | |
|
W40521
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Troubleshoot various issues |
08/04/2023 01:17 pm |
Kevin Hsueh |
031485 | With Customer Signature | |
|
W40520
Ref/PO#SV1174906 |
Onsite |
Park Place Technologies Jonathan Tan Work Requested: (by: Jonathan Tan) Park Place Tech Ticket# SV1174906 at Judicary of Guam to work with Thales to replace SFP connector. |
08/04/2023 09:00 am |
Kevin Hsueh |
031484 | No Signature: Park Place Tech Service | |
|
W40517
|
Onsite |
JMC Equipment Rental Dave Taitano Work Requested: (by: Dave Taitano) Troubleshoot Daves QuickBooks Access |
08/03/2023 11:00 am |
Kevin Hsueh |
031487 | With Customer Signature | |
|
W40515
|
Onsite |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Troubleshoot GHRA Router/Network |
08/03/2023 09:00 am |
Kevin Hsueh |
031482 | With Customer Signature | |
|
W40513
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Restore Docomo internet at Logistics Office. Troubleshoot Wilma's workstation. Setup Nitro PDF on accounting workstation. |
08/02/2023 02:00 pm |
Kevin Hsueh |
031486 | With Customer Signature | |
|
W40505
|
Inhouse |
The Serengeti Trust Sarah Morrison Work Requested: (by: Sarah Morrison) Install Windows 11 on Lenovo ThinkPad Laptop |
08/01/2023 09:00 am |
Bryant Bagiac |
031481 | With Customer Signature | |
|
W40504
|
Inhouse |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) See Chu for information. |
07/31/2023 04:28 pm |
Chu Hsieh |
031489 | With Customer Signature | |
|
W40500
|
Inhouse |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Transfer software FLEET MANAGEMENT PRO from HP to OMEN laptop. |
08/08/2023 01:00 pm |
Bryant Bagiac |
031489 | With Customer Signature | |
|
W40498
|
Onsite |
ANZ Wines Sarah Morrison Work Requested: (by: Sarah Morrison ) Fix network lines between access point |
07/27/2023 01:45 pm |
Chu Hsieh |
031474 | With Customer Signature | |
|
W40495
Ref/PO#919549 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Replace Verifone Debit Pad on Register #9 |
07/26/2023 09:30 am |
Bryant Bagiac |
031472 | No Signature: Level 10 Service | |
|
W40493
Ref/PO#918990 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Replace HP T530 Thin Client PC in Break Room |
07/25/2023 09:00 am |
Bryant Bagiac |
031472 | No Signature: Level 10 Service | |
|
W40491
|
Onsite |
JMC Equipment Rental Dave Taitano Work Requested: (by: Dave Taitano) Troubleshoot QuickBooks on Dave's workstation. Meeting with Corey to discuss service contract. |
07/24/2023 02:00 pm |
Kevin Hsueh |
031470 | With Customer Signature | |
|
W40490
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Troubleshoot Lou's CYMA Access |
07/24/2023 11:00 am |
Kevin Hsueh |
031457 | No Signature: Remote Support | |
|
W40489
|
Onsite |
Unitek Environmental Anna Clark Work Requested: (by: Anna Clark) Troubleshoot Jean's Laptop Issues |
07/24/2023 09:30 am |
Bryant Bagiac |
031456 | With Customer Signature | |
|
W40487
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Vanessa Cruz Work Requested: (by: Vanessa Cruz) Restart CYMA Server. Per Vanessa, some users are stuck in CYMA |
07/19/2023 07:30 am |
Kevin Hsueh |
031454 | No Signature: Remote Support | |
|
W40482
|
Remote |
Unitek Environmental Mylene Topacio Work Requested: (by: Mylene Topacio) Mylene Topacio advised she is locked out of her user profile. |
07/18/2023 11:00 am |
Kevin Hsueh |
031452 | No Signature: Remote Support | |
|
W40481
|
Onsite |
Royal Orchid Guam Ronald Su Work Requested: (by: Ronald Su) Troubleshoot Mr. Su's workstation |
07/18/2023 09:30 am |
Kevin Hsueh |
031451 | No Signature: Unable to load webapp | |
|
W40480
|
Remote |
JMC Equipment Rental Corey Paulino Work Requested: (by: Corey Paulino) Corey reported mcpgroupgu.com domain showing not valid. Emails not accessible. |
07/17/2023 03:00 pm |
Kevin Hsueh |
031448 | No Signature: Remote Support | |
|
W40479
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Jacob reported that Joy cannot login to her workstation. Error: Bad request timestamp 0 [40105] |
07/17/2023 09:30 am |
Kevin Hsueh |
031447 | No Signature: Remote Support | |
|
W40477
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Gail reported she cannot login to her workstation. Error: Bad request timestamp 0 [40105] |
07/14/2023 05:00 pm |
Kevin Hsueh |
031446 | No Signature: Remote Support | |
|
W40476
|
Onsite |
Roland cruz Roland Cruz Work Requested: (by: Roland Cruz ) Onsite service request to setup new touchscreen laptop. |
07/18/2023 10:00 am |
Chu Hsieh |
031449 | With Customer Signature | |
|
W40475
|
Remote |
Unitek Environmental Conchita Iglopas Work Requested: (by: Conchita Iglopas) Troubleshoot QuickBooks |
07/13/2023 11:00 am |
Kevin Hsueh |
031440 | No Signature: Remote Support | |
|
W40474
|
Inhouse |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Install batteries into two laptops. |
07/13/2023 11:31 am |
Kevin Hsueh |
031312 | No Signature: Customer will pick up laptops | |
|
W40469
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Troubleshoot Ricky's workstation |
07/12/2023 10:00 am |
Kevin Hsueh |
031438 | With Customer Signature | |
|
W40468
Ref/PO#SV1166874 & SV116828 |
Onsite |
Park Place Technologies Jonathan Tan Work Requested: (by: Jonathan Tan) Park Place Tech Services SV1166874 & SV116828 at Judiciary of Guam. |
07/11/2023 09:30 am |
Kevin Hsueh |
031435 | No Signature: Park Place Tech Service | |
|
W40466
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Install QuickBooks 2023 on server and workstations |
07/10/2023 02:00 pm |
Kevin Hsueh |
031433 | With Customer Signature | |
|
W40464
|
Inhouse |
Taitingfong, Vince Vince Taitingfong Work Requested: (by: Vince Taitingfong) Troubleshoot Trackimo GPS Units |
07/10/2023 09:00 am |
Kevin Hsueh |
No Signature: Remote Support | ||
|
W40462
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: (by: Melet Santos) Restart MS Exchange services. Per Melet, TRMA had a power outage. |
07/09/2023 04:00 pm |
Kevin Hsueh |
031432 | No Signature: Remote Support | |
|
W40458
|
Service Contract Inhouse |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Defective Hard Drive |
07/06/2023 09:57 am |
Bryant Bagiac |
031405 | With Customer Signature | |
|
W40454
|
Inhouse |
Equatorial Manufactory, Inc. Benny Ng Work Requested: (by: Benny Ng) Extract EMIEST software from Benny's old Dell workstation |
07/05/2023 10:42 am |
Bryant Bagiac |
031430 | No Signature: Remote Support | |
|
W40452
|
Onsite |
Equatorial Manufactory, Inc. Benny Ng Work Requested: (by: Benny Ng) Troubleshoot Benny's workstation and network connection |
07/05/2023 09:00 am |
Bryant Bagiac |
031428 | With Customer Signature | |
|
W40450
|
Onsite |
Title Guaranty of Guam Jonathan Bondoc Work Requested: (by: Jonathan Bondoc) Troubleshoot 3CX Issues |
07/03/2023 02:00 pm |
Kevin Hsueh |
031427 | No Signature: | |
|
W40449
|
Inhouse |
Roland cruz Roland Cruz Work Requested: (by: Roland Cruz ) Connect HP Laptop to internet. |
07/05/2023 02:00 pm |
Chu Hsieh |
031429 | With Customer Signature | |
|
W40440
|
Service Contract Remote |
Guam Memorial Park Timothy Leon Guerrero Work Requested: (by: Timothy Leon Guerrero) Troubleshoot Tim's printing issues using Life Long Memories Software |
06/29/2023 08:00 am |
Kevin Hsueh |
031422 | No Signature: Remote Support | |
|
W40438
Ref/PO#914044 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 914044 at Ross GPO to replace all 23 registers' UPS |
06/29/2023 09:30 am |
Bryant Bagiac |
031421 | No Signature: Level 10 Service | |
|
W40436
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) check Dave's and Tim's PC on freezing and crashing issues |
06/29/2023 10:00 am |
Chu Hsieh |
031424 | With Customer Signature | |
|
W40435
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Copy Bella's extracted data to her working laptop. |
06/28/2023 09:00 am |
Bryant Bagiac |
031419 | With Customer Signature | |
|
W40433
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot Lenovo Laptop. Extract Bella's user data. |
06/27/2023 03:00 pm |
Bryant Bagiac |
031418 | No Signature: Remote Support | |
|
W40432
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Troubleshoot RB's workstation |
06/27/2023 02:00 pm |
Bryant Bagiac |
031417 | With Customer Signature | |
|
W40431
|
Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Troubleshoot App Server |
06/27/2023 11:00 am |
Kevin Hsueh |
031416 | With Customer Signature | |
|
W40427
|
Service Contract Onsite |
Morrico Equipment Torgun Smith Work Requested: (by: Torgun Smith) Locate Torgun's email older than 2021 |
06/22/2023 01:30 pm |
Chu Hsieh |
031400 | With Customer Signature | |
|
W40425
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) SSL certificate needs to be rekey as current SSL expires June 22, 2023 |
06/22/2023 10:00 am |
Chu Hsieh |
031399 | No Signature: remote | |
|
W40423
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Gail reported Subic Office unable to connect to RDS Server to access CYMA. |
06/21/2023 10:00 am |
Kevin Hsueh |
031398 | No Signature: Remote Support | |
|
W40422
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Mar unable to access her pc |
06/21/2023 01:45 pm |
Chu Hsieh |
031397 | With Customer Signature | |
|
W40421
|
Onsite |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: (by: Marie "Cookie" Taitano) Troubleshoot Network Issue |
06/21/2023 02:00 pm |
Bryant Bagiac |
031396 | With Customer Signature | |
|
W40420
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Troubleshoot Network |
06/21/2023 09:30 am |
Kevin Hsueh |
031395 | With Customer Signature | |
|
W40419
|
Onsite |
Unitek Environmental LeRoy Moore Work Requested: (by: LeRoy Moore) Restore IT&E internet circuit on Unitek SonicWALL. Install new UPS. Troubleshoot various other issues. |
06/20/2023 09:30 am |
Kevin Hsueh |
031394 | With Customer Signature | |
|
W40416
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Install replacement batteries for main server and 12tb usb hdd |
06/19/2023 01:00 pm |
Chu Hsieh |
031391 | With Customer Signature | |
|
W40413
|
Onsite |
JSE Engineers, LLC Gabe Jugo Work Requested: (by: Gabe Jugo) Check/Troubleshoot Google Workspace/Email issue. |
06/19/2023 02:00 pm |
Kevin Hsueh |
031393 | With Customer Signature | |
|
W40411
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Restart Exchange Email Service |
06/18/2023 09:10 am |
Kevin Hsueh |
031390 | No Signature: Remote Support | |
|
W40410
|
Service Contract Onsite |
Morrico Equipment Torgun Smith Work Requested: (by: Torgun Smith) Troubleshoot Torgun's Email. |
06/16/2023 09:00 am |
Kevin Hsueh |
031389 | With Customer Signature | |
|
W40404
Ref/PO#911984 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service 911984 at Ross# 1902 to install new pin pad |
06/14/2023 08:42 am |
Bryant Bagiac |
031383 | No Signature: Level 10 Service | |
|
W40403
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Troubleshoot various issues |
06/13/2023 02:00 pm |
Kevin Hsueh |
031381 | With Customer Signature | |
|
W40401
|
Service Contract Remote |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Restore original Operator Group Inbound Call Flow |
06/12/2023 01:30 pm |
Kevin Hsueh |
031379 | No Signature: Remote Support | |
|
W40399
|
Onsite |
Cabot Mantanona LLP. Rawlen Mantanona Work Requested: (by: Rawlen Mantanona ) Setup Extensions, Call Flow, and IP Phones. |
06/01/2023 02:00 pm |
Kevin Hsueh |
031377 | No Signature: | |
|
W40396
Ref/PO#911927 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service 911627 at Ross 2336 to replace pin pad on register 6 |
06/09/2023 11:30 am |
Bryant Bagiac |
031376 | No Signature: Level 10 Service | |
|
W40395
Ref/PO#911626 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service 911626 at Ross 2336 to replace pin pad on register 5 |
06/09/2023 10:30 am |
Bryant Bagiac |
031375 | No Signature: Level 10 service | |
|
W40394
Ref/PO#911628 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service 911628 at Ross 2336 to replace pin pad on register 4 |
06/09/2023 09:30 am |
Kevin Hsueh |
031374 | No Signature: Level 10 | |
|
W40393
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Gail advised Docomo internet is back up. Request to reconnect Docomo internet to SonicWALL |
06/09/2023 08:00 am |
Kevin Hsueh |
031378 | With Customer Signature | |
|
W40390
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup workstation for temporary remote access to Guam CYMA for Zenie. Setup backup IT&E Internet BEC Modems at Ambyth locations. |
06/08/2023 09:00 am |
Kevin Hsueh |
031372 | With Customer Signature | |
|
W40388
Ref/PO#1360545285 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Installation of Lexmark CX725 at 404 W SOLEDAD AVE STE A-2 HAGATNA GU 96910 |
06/07/2023 09:00 am |
Kevin Hsueh |
031369 | No Signature: Work Market Service. Customer signed Work Market close out form. | |
|
W40387
|
Inhouse |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Computer not turning on. Got wet. |
06/06/2023 11:06 am |
Chu Hsieh |
031370 | No Signature: Remote Support | |
|
W40383
|
Onsite |
Unitek Environmental Conchita Iglopas Work Requested: (by: Conchita Iglopas) Troubleshoot QuickBooks issue |
06/05/2023 10:30 am |
Kevin Hsueh |
031366 | With Customer Signature | |
|
W40380
|
Service Contract Onsite |
Roberts, Fowler & Visosky Jon Visosky Work Requested: (by: Jon Visosky) Change server backup to earlier time as generator shuts off at end of day |
06/03/2023 09:00 am |
Chu Hsieh |
031363 | With Customer Signature | |
|
W40379
|
Emergency Onsite |
J&B Modern Tech Gene Bangayan Work Requested: (by: Gene Bangayan ) Troubleshoot Server. Server down again |
06/02/2023 11:18 am |
Kevin Hsueh |
031364 | With Customer Signature | |
|
W40375
|
Emergency Onsite |
J&B Modern Tech Gene Bangayan Work Requested: (by: Gene Bangayan ) Troubleshoot Server |
06/01/2023 10:58 am |
Kevin Hsueh |
031361 | With Customer Signature | |
|
W40370
|
Remote |
Morrison, Allan Allan Morrison Work Requested: (by: Allan Morrison) various task |
05/31/2023 02:00 pm |
Chu Hsieh |
031360 | No Signature: remote | |
|
W40368
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Setup workstation and laptop from Logistics office at the HQ office. |
05/31/2023 09:00 am |
Kevin Hsueh |
031356 | With Customer Signature | |
|
W40367
|
After Hours Remote |
Unitek Environmental LeRoy Moore Work Requested: (by: LeRoy Moore) Disable IT&E Main Internet. Swap to GTA internet circuit used for public wifi access. |
05/30/2023 01:30 pm |
Kevin Hsueh |
031355 | No Signature: Remote Support | |
|
W40365
|
Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: (by: Agnes Quitugua) Forgot password |
05/30/2023 11:00 am |
Chu Hsieh |
031354 | No Signature: No cell service at location | |
|
W40364
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot network. Setup laptop for Bella |
05/30/2023 10:30 am |
Kevin Hsueh |
031353 | With Customer Signature | |
|
W40363
|
Emergency Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Troubleshoot Marks laptop access issues |
05/30/2023 10:00 am |
Kevin Hsueh |
031352 | No Signature: Remote Support | |
|
W40362
|
Service Contract Remote |
Micronesian Divers Association Joleen West Work Requested: (by: Joleen West) Reconfigure SonicWALL to use GTA circuit for all WAN. |
05/27/2023 09:00 am |
Kevin Hsueh |
031351 | No Signature: Remote Support | |
|
W40361
|
After Hours Onsite |
Roberts, Fowler & Visosky Jon Visosky Work Requested: (by: Jon Visosky) Server not booting up |
05/26/2023 05:00 pm |
Chu Hsieh |
031350 | No Signature: Poor internet connection | |
|
W40359
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot Ambyth Network |
05/26/2023 10:30 am |
Kevin Hsueh |
031357 | With Customer Signature | |
|
W40358
|
After Hours Onsite |
Morrico Equipment Torgun Smith Work Requested: (by: Torgun Smith) 3CX server down |
05/25/2023 10:00 am |
Chu Hsieh |
031349 | No Signature: did not have internet access | |
|
W40357
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Install and activate MS Office 365 on Remote Desktop Server |
05/19/2023 04:00 pm |
Kevin Hsueh |
031348 | No Signature: Remote Support | |
|
W40353
|
Onsite |
St. Lucy's Eye Clinic Teressa Work Requested: (by: Teressa ) Troubleshoot workstation login issues. |
05/18/2023 09:00 am |
Kevin Hsueh |
031335 | With Customer Signature | |
|
W40352
|
Onsite |
Unitek Environmental Katrina Suissa Work Requested: (by: Katrina Suissa) Troubleshoot Printer issue at MEC office (1st floor). |
05/17/2023 09:30 am |
Jayson Larot |
031333 | With Customer Signature | |
|
W40351
|
Onsite |
Domino's Pizza of Guam Dane Taitano Work Requested: (by: Dane Taitano) Troubleshoot Patton Gateway. |
05/16/2023 02:00 pm |
Kevin Hsueh |
031329 | With Customer Signature | |
|
W40349
|
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Replace Verifone Pin Pad on a register at Ross Dededo. |
05/16/2023 09:30 am |
Jayson Larot |
031331 | No Signature: No Signature. Level 10 Service. | |
|
W40348
|
Inhouse |
Clinard, Mimi Mimi Clinard Work Requested: (by: Mimi Clinard) Blocked 3rd party cookies and now unable to see some of online course materials. |
05/15/2023 11:44 am |
Kevin Hsueh |
031328 | With Customer Signature | |
|
W40347
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup workstation for Tyler Salas at Accounting Dept. |
05/15/2023 09:00 am |
Jayson Larot |
031327 | With Customer Signature | |
|
W40346
|
Inhouse |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Install SSD |
05/12/2023 11:16 am |
Kevin Hsueh |
031336 | With Customer Signature | |
|
W40344
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Setup new WiFi Router at 2nd floor executive office. |
05/12/2023 10:00 am |
Kevin Hsueh |
031324 | With Customer Signature | |
|
W40339
|
Service Contract Inhouse |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Reprep workstation |
05/11/2023 03:14 pm |
Jayson Larot |
031334 | No Signature: No signature, inhouse service. | |
|
W40338
|
Inhouse |
Unitek Environmental Princes Ayuyu Work Requested: (by: Princes Ayuyu) See Kevin |
05/11/2023 12:07 pm |
Kevin Hsueh |
031320 | With Customer Signature | |
|
W40336
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Deliver and install new APC UPS |
05/10/2023 02:00 pm |
Kevin Hsueh |
031319 | With Customer Signature | |
|
W40335
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Guy Binoya) Setup Feli’s email on his new phone. Pick up Bong laptop to be brought back to DSI for service. |
05/10/2023 01:30 pm |
Jayson Larot |
031330 | With Customer Signature | |
|
W40334
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Troubleshoot Charlene Falrad Outlook. Emails not syncing. |
05/10/2023 10:30 am |
Kevin Hsueh |
031318 | No Signature: Remote Support: Requested by Christi Taijeron | |
|
W40330
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup workstation and user profile for Drennan Hattig. |
05/09/2023 09:00 am |
Jayson Larot |
031316 | With Customer Signature | |
|
W40325
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Gail reported no email or ring access |
05/08/2023 08:00 am |
Kevin Hsueh |
031311 | With Customer Signature | |
|
W40322
|
Inhouse |
Unitek Environmental Anna Clark Work Requested: (by: Anna Clark) Annaspoke with Kevin on the issue with desktop |
05/05/2023 08:33 am |
Kevin Hsueh |
031309 | With Customer Signature | |
|
W40321
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Run two new network lines for a new employee at the Accounting department. |
05/05/2023 09:30 am |
Jayson Larot |
031310 | With Customer Signature | |
|
W40319
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Update mail client settings for all their desktop and mobile phones |
05/04/2023 10:30 am |
Jayson Larot |
031307 | With Customer Signature | |
|
W40318
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Setup 2nd floor office network for Executive Office. Setup VPN connection for Mr. Su’s laptop. |
05/04/2023 09:30 am |
Kevin Hsueh |
031306 | With Customer Signature | |
|
W40316
Ref/PO#908380 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 908380 Verifone Debit Pad Replacement at Ross GPO. |
05/04/2023 09:00 am |
Jayson Larot |
031304 | No Signature: Level 10 service. | |
|
W40315
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Pick up 2 - 3 old workstations from Ambyth and bring back to DSI. Determine which can be reprep for new employee use. |
05/02/2023 02:00 pm |
Jayson Larot |
031317 | No Signature: Inhouse Service | |
|
W40304
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Troubleshoot Network and Server. Per Linda Kasio, network and server drops randomly. |
04/28/2023 02:00 pm |
Kevin Hsueh |
031299 | With Customer Signature | |
|
W40302
Ref/PO#2646410113 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Installation of Lexmark CX725de with 550-Sheet Trays, Memory, Badge Reader and Adjustable Printer Stand Location:     141 MACHECHE RD STE 201 YIGO  GU    96929 |
04/28/2023 10:00 am |
Jayson Larot |
031298 | No Signature: Remote Support | |
|
W40299
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Troubleshoot Various Issues |
04/27/2023 09:30 am |
Kevin Hsueh |
031297 | With Customer Signature | |
|
W40298
Ref/PO#9403669319 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Installation of Lexmark CX860 with 550-sheet tray, memory, badge reader |
04/27/2023 09:30 am |
Jayson Larot |
031296 | No Signature: Work Market Service. | |
|
W40296
Ref/PO#9319159597 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market Ticket# 9319159597 at Anderson AFB Pizza Hut to replace Cradlepoint hardware. |
04/26/2023 09:30 am |
Kevin Hsueh |
031294 | No Signature: Work Market Service | |
|
W40295
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Bi-weekly server maintenance service. |
04/26/2023 09:00 am |
Jayson Larot |
031293 | No Signature: Couldn't access webapp, mobile data on my phone was not working at that time. I did inform Lisa about it. | |
|
W40292
|
Onsite |
Unitek Environmental Conchita Iglopas Work Requested: (by: Conchita Iglopas) Troubleshoot Server |
04/25/2023 09:00 am |
Kevin Hsueh |
031291 | With Customer Signature | |
|
W40285
|
Service Contract Inhouse |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Data from workstation to be transferred to one of the new Lenovo AIOs. |
04/20/2023 11:06 am |
Jayson Larot |
031294 | No Signature: Inhouse service | |
|
W40283
Ref/PO#SV1048568 |
Onsite |
Park Place Technologies Jonathan Tan Work Requested: (by: Jonathan Tan) Check network connections and FC port. |
04/20/2023 09:00 am |
Kevin Hsueh |
031261 | No Signature: Park Place Tech Service | |
|
W40282
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Export Outlook mailbox of Teresita Cruz. |
04/18/2023 04:00 pm |
Jayson Larot |
031260 | No Signature: Inhouse service. | |
|
W40281
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Fanny's access to Swire website. Access is slow. |
04/19/2023 01:00 pm |
Kevin Hsueh |
031258 | No Signature: Remote Support | |
|
W40279
|
Onsite |
Unitek Environmental Anna Clark Work Requested: (by: Anna Clark) Setup workstation for a new employee. |
04/19/2023 09:30 am |
Jayson Larot |
031257 | With Customer Signature | |
|
W40278
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Feli Dela Cruz) Setup Feli’s new laptop. |
04/18/2023 02:00 pm |
Jayson Larot |
031255 | With Customer Signature | |
|
W40275
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Troubleshoot WiFI issue. Christi said Docomo changed their modem and now their WiFI is down. |
04/18/2023 09:00 am |
Jayson Larot |
031254 | With Customer Signature | |
|
W40274
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Check spare workstation if usable to replace receptionist old workstation. |
04/17/2023 01:30 pm |
Jayson Larot |
031252 | With Customer Signature | |
|
W40271
|
Onsite |
Alpha Insurers Alvin Nacu Work Requested: (by: Alvin Nacu) Troubleshoot 3CX Licensing Issue |
04/14/2023 10:30 am |
Kevin Hsueh |
031247 | With Customer Signature | |
|
W40262
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Tone and trace the network port to verify connection to setup Jung's IP phone. |
04/12/2023 02:00 pm |
Jayson Larot |
031243 | With Customer Signature | |
|
W40259
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Deliver and setup HP Laptop for Jay Park. |
04/11/2023 02:00 pm |
Kevin Hsueh |
031242 | With Customer Signature | |
|
W40258
|
Service Contract Onsite |
Fargo Pacific, Inc. Feli Dela Cruz Work Requested: (by: Feli Dela Cruz) Extracted Feli's Outlook Archive folders from his current laptop and to copy them into his old laptop as a temporary setup. |
04/11/2023 09:20 am |
Jayson Larot |
031239 | No Signature: Couldn't access the webapp to make the customer sign. | |
|
W40256
|
Service Contract Onsite |
Fargo Pacific, Inc. Feli Dela Cruz Work Requested: (by: Feli Dela Cruz) Troubleshoot Feli’s laptop (can’t access). |
04/10/2023 09:00 am |
Jayson Larot |
031238 | With Customer Signature | |
|
W40253
|
Onsite |
Unitek Environmental Katrina Suissa Work Requested: (by: Katrina Suissa) Setup network printer on first floor office. |
04/07/2023 09:00 am |
Jayson Larot |
031236 | With Customer Signature | |
|
W40251
|
Service Contract Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Truck 1 - file extraction. Other Equipment 4 - install the WANCO software based on instruction. |
04/06/2023 09:08 am |
Kevin Hsueh |
031208 | With Customer Signature | |
|
W40250
|
Inhouse |
Guam Insurance Adjusters Bridget Bagiac Work Requested: (by: Bridget Bagiac) Wipe out data from computers. Return to factory setting. |
04/05/2023 04:21 pm |
Kevin Hsueh |
031234 | No Signature: Remote Support | |
|
W40249
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Setup Macbook Pro 13-inch for Michael |
04/05/2023 01:30 pm |
Jayson Larot |
031241 | With Customer Signature | |
|
W40247
|
Onsite |
Equatorial Manufactory, Inc. RB Work Requested: (by: RB ) Troubleshoot RB's workstation. |
04/05/2023 01:30 pm |
Kevin Hsueh |
031233 | With Customer Signature | |
|
W40243
|
Inhouse |
Unitek Environmental Anna Clark Work Requested: (by: Anna Clark) AntiVirus to be Updated. |
04/04/2023 03:38 pm |
Kevin Hsueh |
031235 | No Signature: Remote Support | |
|
W40238
|
Onsite |
Title Guaranty of Guam Shin Taira Work Requested: (by: Shin Taira) Troubleshoot/Setup IT&E SIP Trunk on 3CX Phone System |
04/03/2023 11:00 am |
Kevin Hsueh |
031230 | With Customer Signature | |
|
W40235
|
Inhouse |
Unitek Environmental Anna Clark Work Requested: (by: Anna Clark) Give remote access to Unitek share drive to include MEC folder and install adobe. |
03/31/2023 02:30 pm |
Jayson Larot |
031231 | With Customer Signature | |
|
W40233
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Troubleshoot AJ's OPS network drive access. |
03/30/2023 02:30 pm |
Jayson Larot |
031224 | With Customer Signature | |
|
W40230
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: (by: Leiana Topasna) Assist Ambyth Piti on office relocation from 2nd floor to 1st floor. Deliver UPS and setup in their network equipment. |
03/30/2023 09:30 am |
Jayson Larot |
031223 | No Signature: Client was not onsite. | |
|
W40228
Ref/PO#9812722192 |
After Hours Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market Ticket# 9812722192 for Ammacore at Home Depot. |
03/29/2023 08:00 pm |
Kevin Hsueh |
031222 | No Signature: Work Market Service | |
|
W40227
|
Service Contract Onsite |
Guam Memorial Park Lynn Painter Work Requested: (by: Lynn Painter) Troubleshoot internet access |
03/29/2023 08:30 am |
Kevin Hsueh |
031218 | With Customer Signature | |
|
W40226
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Install 2 network port and terminate 4 cables for Christi's office. |
03/29/2023 10:00 am |
Jayson Larot |
031219 | With Customer Signature | |
|
W40222
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: (by: Leiana Topasna) Run network lines at new Piti office location |
03/28/2023 09:00 am |
Jayson Larot |
031217 | With Customer Signature | |
|
W40221
|
Service Contract Remote |
Guam Memorial Park Maria Peredo Work Requested: (by: Maria Peredo ) Troubleshoot Rick Frank's login issues. |
03/27/2023 01:00 pm |
Kevin Hsueh |
031213 | No Signature: Remote Support | |
|
W40220
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Check servers and various issues |
03/27/2023 10:00 am |
Kevin Hsueh |
031212 | With Customer Signature | |
|
W40219
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Jolene’s CYMA issue. |
03/27/2023 09:20 am |
Jayson Larot |
031210 | With Customer Signature | |
|
W40216
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Setup Roxanne's new workstation |
03/24/2023 09:00 am |
Kevin Hsueh |
031198 | With Customer Signature | |
|
W40215
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Setup workstation for new employee ArtRay Irons at Ambyth HR. |
03/24/2023 09:30 am |
Jayson Larot |
031196 | With Customer Signature | |
|
W40214
|
Remote |
Morrison, Allan Allan Morrison Work Requested: (by: Allan Morrison) Issues with laptop and Outlook |
03/17/2023 02:15 pm |
Chu Hsieh |
031197 | No Signature: remote support | |
|
W40207
|
Remote |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Linda forgot her workstation login password. Linda requested to reset to a new password. |
03/22/2023 08:30 am |
Kevin Hsueh |
031191 | No Signature: Remote Support | |
|
W40206
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Setup workstation(from PITI) for D'Shay Mendiola. |
03/22/2023 09:30 am |
Jayson Larot |
031193 | With Customer Signature | |
|
W40205
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Assist on installing Nitro for Accounting Department. |
03/21/2023 03:30 pm |
Jayson Larot |
031192 | With Customer Signature | |
|
W40204
|
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Install 3 printers (MX826ade, CS521dn, MS826de) at Guam Medical Plaza. |
03/21/2023 02:00 pm |
Jayson Larot |
031195 | No Signature: Work Market service. | |
|
W40201
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Deliver and setup reprepped workstation for new employee Tim at Logistics |
03/21/2023 10:30 am |
Jayson Larot |
031190 | With Customer Signature | |
|
W40200
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Reprep workstation from Accounting for new employee Tim at Logistics. |
03/20/2023 11:00 am |
Jayson Larot |
031188 | No Signature: Inhouse Service. | |
|
W40199
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot scan to email error for Sherrie and Fanny. |
03/20/2023 03:15 pm |
Jayson Larot |
031186 | With Customer Signature | |
|
W40195
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Assist Kaela on setting up MS Office 365. |
03/20/2023 09:45 am |
Jayson Larot |
031183 | With Customer Signature | |
|
W40191
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Troubleshoot Kaela’s MS office activation issue. |
03/17/2023 11:00 am |
Jayson Larot |
031182 | With Customer Signature | |
|
W40185
|
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 901780 AP8533 Replacement AP6 at Ross GPO. |
03/17/2023 09:00 am |
Jayson Larot |
031181 | No Signature: Level 10 service | |
|
W40184
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Troubleshoot Christi's laptop connection issue(wifi and shared drives). |
03/14/2023 01:35 pm |
Jayson Larot |
031177 | With Customer Signature | |
|
W40179
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Gail's Outlook issue. |
03/14/2023 09:30 am |
Jayson Larot |
031176 | With Customer Signature | |
|
W40176
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Assist Jung on the email mobile setup. |
03/13/2023 04:00 pm |
Jayson Larot |
031175 | With Customer Signature | |
|
W40173
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Ambyth Warehouse - Finish configuring printer setup and see computer (per Eric). Ambyth HQ - map shared drive "sales" on Jung Ho Lee's MacBook. |
03/13/2023 09:20 am |
Jayson Larot |
031173 | With Customer Signature | |
|
W40171
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Deliver and setup workstation for Jason Manahan. |
03/10/2023 10:30 am |
Jayson Larot |
031171 | With Customer Signature | |
|
W40170
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Reprep old accounting workstation for Jason Manahan. |
03/09/2023 03:00 pm |
Jayson Larot |
031170 | No Signature: No customer signature. Inhouse Service. | |
|
W40168
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Gail and Joy Outlook issue. Bring back old accounting workstation to repurpose for Jason Manahan. |
03/09/2023 01:40 pm |
Jayson Larot |
031169 | With Customer Signature | |
|
W40166
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Install and activate MS office 365 and setup email account with Outlook. |
03/07/2023 02:00 pm |
Jayson Larot |
031168 | No Signature: No Signature. Inhouse service. | |
|
W40165
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Deliver and setup MacBook Pro. Troubleshoot Mikey's workstation issue. |
03/09/2023 09:30 am |
Jayson Larot |
031166 | With Customer Signature | |
|
W40164
|
Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Install Eaton into Truck 3 computer |
03/08/2023 02:24 pm |
Jayson Larot |
031165 | No Signature: No customer signature. Inhouse Service. | |
|
W40162
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Christi requested domain name jas.com to be added to the safe sender list. |
03/07/2023 09:30 am |
Chu Hsieh |
031161 | No Signature: remote support | |
|
W40161
|
Service Contract Remote |
Morrico Equipment Torgun Smith Work Requested: (by: Torgun Smith) Help Torgun add printer to home wireless network and laptop |
03/06/2023 09:30 am |
Chu Hsieh |
031160 | No Signature: remote support | |
|
W40160
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Deliver and setup Kaela's workstation at Ambyth HQ. |
03/07/2023 01:30 pm |
Jayson Larot |
031163 | With Customer Signature | |
|
W40159
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Replace HDD on Kaela's workstation. Copy HDD data into the new SSD. |
03/06/2023 02:00 pm |
Jayson Larot |
031158 | No Signature: Inhouse service. | |
|
W40157
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Setup workstation for new employee D'Shay Mendiola. |
03/06/2023 09:30 am |
Jayson Larot |
031157 | With Customer Signature | |
|
W40156
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Troubleshoot Server. No emails being received. |
03/05/2023 06:30 am |
Kevin Hsueh |
031156 | No Signature: Remote Support | |
|
W40155
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Run temporary network cable for Christi’s IP phone. |
03/03/2023 09:00 am |
Jayson Larot |
031154 | With Customer Signature | |
|
W40146
|
Onsite |
Title Guaranty of Guam Shin Taira Work Requested: (by: Shin Taira) Setup new IT&E Trunks on 3CX Phone System. |
02/28/2023 10:00 am |
Kevin Hsueh |
031187 | With Customer Signature | |
|
W40143
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup Joy's new Lenovo Workstation. |
02/27/2023 02:00 pm |
Jayson Larot |
031149 | With Customer Signature | |
|
W40138
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Delivered and setup workstation. (Add to domain, install network printer and Dentrix software). |
02/24/2023 09:00 am |
Jayson Larot |
031132 | With Customer Signature | |
|
W40136
Ref/PO#901039 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 901039 AP8533 Replacement AP6WR |
02/23/2023 09:30 am |
Jayson Larot |
031131 | No Signature: No signature. Level 10 Service. | |
|
W40132
|
Onsite |
Moylan's Insurance Ronaldo De Lima Work Requested: (by: Ronaldo De Lima ) 3CX Server Down |
02/22/2023 10:32 am |
Kevin Hsueh |
031127 | With Customer Signature | |
|
W40131
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Troubleshoot workstation in the shop. |
02/22/2023 10:30 am |
Jayson Larot |
031126 | With Customer Signature | |
|
W40129
|
Onsite |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Troubleshoot printing and printer access issues |
02/22/2023 10:30 am |
Kevin Hsueh |
031130 | With Customer Signature | |
|
W40123
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Site visit to check wifi/network connection setup for new automatic gate. |
02/21/2023 09:30 am |
Kevin Hsueh |
031123 | With Customer Signature | |
|
W40121
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Continue to setup workstation for Accounting Department. Troubleshoot Mr. Miller's outlook sync issue. |
02/21/2023 01:30 pm |
Jayson Larot |
031124 | With Customer Signature | |
|
W40119
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Transfer user profile data for Fanny's new workstation. Continue to setup new workstation for Accounting Department. |
02/16/2023 02:00 pm |
Jayson Larot |
031122 | With Customer Signature | |
|
W40114
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Network Equipment at Logistics Office. Per Gail, Docomo advised network equipment is causing choppy calls on their Hosted Phone System. |
02/15/2023 01:45 pm |
Kevin Hsueh |
031119 | With Customer Signature | |
|
W40112
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Continue setting up new workstation for the Accounting Dept. |
02/15/2023 01:30 pm |
Jayson Larot |
031121 | With Customer Signature | |
|
W40109
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Continue to setup new workstations for the Accounting Dept. |
02/14/2023 01:30 pm |
Jayson Larot |
031114 | With Customer Signature | |
|
W40107
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Troubleshoot server |
02/14/2023 09:51 am |
Kevin Hsueh |
031112 | With Customer Signature | |
|
W40106
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Gail's Duo access. Locked out of Duo account. |
02/14/2023 09:00 am |
Kevin Hsueh |
031111 | With Customer Signature | |
|
W40102
|
Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Deliver and Setup Irene's workstation. |
02/13/2023 09:00 am |
Jayson Larot |
031110 | With Customer Signature | |
|
W40099
|
Onsite |
Unitek Environmental Gary Hendrix Work Requested: (by: Gary Hendrix) Setup SonicWALL VPN on 2 new laptops |
02/09/2023 02:00 pm |
Kevin Hsueh |
031107 | With Customer Signature | |
|
W40097
|
Inhouse |
Best Wash & Dry Steve Dormer Work Requested: (by: Steve Dormer) There might be a virus. |
02/08/2023 03:30 pm |
Jayson Larot |
031105 | No Signature: Inhouse service. Customer wanted to pay right away. | |
|
W40093
|
Emergency Onsite |
Title Guaranty of Guam Ryan Mummert Work Requested: (by: Ryan Mummert) 3CX Phone System down |
02/07/2023 02:05 pm |
Kevin Hsueh |
031101 | With Customer Signature | |
|
W40090
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) set up workstations |
02/06/2023 02:10 pm |
Jayson Larot |
031103 | No Signature: No Signature. Inhouse service. | |
|
W40082
|
Onsite |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Troubleshoot Mary's Laptop |
02/03/2023 09:30 am |
Kevin Hsueh |
031098 | With Customer Signature | |
|
W40081
|
Inhouse |
Bordallo , Michelle Michelle Bordallo Work Requested: (by: Michelle Bordallo ) She spoke to Chu about the issues. |
02/02/2023 02:56 pm |
Chu Hsieh |
031104 | No Signature: Remote Support | |
|
W40080
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Troubleshoot Hot Spot Server |
02/02/2023 02:00 pm |
Kevin Hsueh |
031097 | With Customer Signature | |
|
W40077
|
Remote |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Reset John Gomez account password |
02/01/2023 02:30 pm |
Kevin Hsueh |
031096 | No Signature: Remote Support | |
|
W40073
Ref/PO#899521 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service 899521 at Ross #497 Register APC BK350/BE600M1 Battery backup replacement |
02/01/2023 09:00 am |
Jayson Larot |
031094 | No Signature: Level 10 service | |
|
W40072
|
Onsite |
Equatorial Manufactory, Inc. Benny Ng Work Requested: (by: Benny Ng) setup workstation for Benny |
01/31/2023 02:00 pm |
Kevin Hsueh |
031091 | With Customer Signature | |
|
W40071
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Deliver and setup Dante's workstation. |
01/31/2023 02:00 pm |
Jayson Larot |
031090 | With Customer Signature | |
|
W40070
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Setup Sage 100 on 2 new laptops |
01/31/2023 08:30 am |
Kevin Hsueh |
031089 | With Customer Signature | |
|
W40069
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Replace the power supply of Dante's Workstation with a new one. |
01/31/2023 09:00 am |
Jayson Larot |
031088 | No Signature: Inhouse Service | |
|
W40068
|
Onsite |
Guam Dry Cleaners Manny Murciano Work Requested: (by: Manny Murciano ) Manny reported issues with connecting to Fluke software and setup emails on his cell phone. |
01/31/2023 09:30 am |
Chu Hsieh |
031087 | With Customer Signature | |
|
W40065
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Irenes workstation |
01/30/2023 10:40 am |
Kevin Hsueh |
031086 | No Signature: System to be delivered once replacement PSU is installed. | |
|
W40064
|
Service Contract Onsite |
JMC Equipment Rental Dave Taitano Work Requested: (by: Dave Taitano) Deliver and setup HP AiO at Hydraulink |
01/30/2023 10:00 am |
Kevin Hsueh |
031084 | With Customer Signature | |
|
W40063
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Renew MyHosting Subcription (ambyth.guam.net emails) |
01/30/2023 08:30 am |
Kevin Hsueh |
031085 | No Signature: Remote Support | |
|
W40062
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Terminate 3 email accounts. Backup 3 email accounts and terminate after backup is complete. |
01/27/2023 10:30 am |
Kevin Hsueh |
031108 | No Signature: Remote Support | |
|
W40060
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Check why Xerox scanner is not sending email of scanned documents |
01/27/2023 09:30 am |
Chu Hsieh |
031081 | With Customer Signature | |
|
W40057
|
Service Contract Onsite |
Micronesian Divers Association Joleen West Work Requested: (by: Joleen West) Troubleshoot server |
01/26/2023 09:30 am |
Kevin Hsueh |
031079 | With Customer Signature | |
|
W40056
|
Onsite |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Troubleshoot Linda's Outlook/Email issues |
01/26/2023 08:30 am |
Kevin Hsueh |
031078 | With Customer Signature | |
|
W40053
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Beth's IP Phone network connection |
01/25/2023 01:30 pm |
Kevin Hsueh |
031077 | With Customer Signature | |
|
W40052
|
Service Contract Onsite |
Micronesian Divers Association Joleen West Work Requested: (by: Joleen West) Update share drives and access rights with Joleen |
01/24/2023 02:00 pm |
Kevin Hsueh |
031062 | With Customer Signature | |
|
W40051
Ref/PO#5437714829 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market Service# 5437714829: Wireless Project Site Survey |
01/24/2023 09:00 am |
Kevin Hsueh |
031061 | No Signature: | |
|
W40050
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Cable management for new Front Desk renovation. |
01/24/2023 02:00 pm |
Jayson Larot |
031064 | With Customer Signature | |
|
W40049
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Create new email account for JR Sablan (Sablan@guammemorialpark.com) |
01/23/2023 01:30 pm |
Kevin Hsueh |
031058 | No Signature: Remote Support | |
|
W40048
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Create new email account for Camarin (CBurch@ambyth.com). Set Camarin's old email CConcepcion@ambyth.com to forward all new emails to CBurch@ambyth.com. |
01/23/2023 10:30 am |
Kevin Hsueh |
031057 | No Signature: Remote Support | |
|
W40043
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Setup Camarin Burch email on mobile phone. |
01/23/2023 02:00 pm |
Jayson Larot |
031060 | With Customer Signature | |
|
W40042
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Setup network for Front Desk. |
01/23/2023 09:00 am |
Jayson Larot |
031055 | With Customer Signature | |
|
W40040
|
Service Contract Remote |
Micronesian Divers Association Wes Seleen Work Requested: (by: Wes Seleen) Per Wes: Create new Exchange email account for Carter Gingrich |
01/19/2023 01:30 pm |
Kevin Hsueh |
031053 | No Signature: Remote Support | |
|
W40039
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Troubleshoot Exchange. Per Lisa and Terry, emails to gmail.com are bouncing back |
01/19/2023 02:00 pm |
Kevin Hsueh |
031052 | No Signature: Remote Support | |
|
W40038
Ref/PO#5437714829 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market Service# 5437714829 at Home Depot: Wireless Project Survey. |
01/19/2023 09:00 am |
Kevin Hsueh |
031061 | No Signature: Work Market | |
|
W40035
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot printing issues on Jacob's Macbook Pro. |
01/18/2023 01:30 pm |
Kevin Hsueh |
031050 | With Customer Signature | |
|
W40032
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Run temporary network lines for front desk workstation, IP Phone, and Credit Card Machine temporary relocation. GMP Front Desk will be renovated this week. |
01/17/2023 09:00 am |
Jayson Larot |
031047 | With Customer Signature | |
|
W40031
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Benjie Vivero Work Requested: (by: Benjie Vivero) Per Bejie, Xerox scan to email not working |
01/16/2023 05:00 pm |
Kevin Hsueh |
031046 | No Signature: Remote Support | |
|
W40028
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Eric James Work Requested: (by: Eric James) Extract data from workstation that is down to a USB flash drive provided by Ambyth |
01/16/2023 10:30 am |
Kevin Hsueh |
031045 | With Customer Signature | |
|
W40027
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Alfred Lam Work Requested: (by: Christi Taijeron) Troubleshoot Eric's workstation power issue. |
01/16/2023 09:00 am |
Jayson Larot |
031056 | No Signature: Customer wasn't available to sign | |
|
W40026
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Benjie Vivero Work Requested: (by: Benjie Vivero) Install CYMA on Benjie's workstation (Saipan) |
01/13/2023 10:00 am |
Kevin Hsueh |
031041 | No Signature: Remote Support | |
|
W40025
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Troubleshoot Executive Office various issues |
01/13/2023 09:30 am |
Kevin Hsueh |
031040 | With Customer Signature | |
|
W40018
|
Inhouse |
ANZ Wines Sarah Morrison Work Requested: (by: Sarah Morrison ) Import Apple Mail backup (mbox file) to PST then to Hosted Exchange Server |
01/10/2023 10:00 am |
Chu Hsieh |
031038 | With Customer Signature | |
|
W40012
|
Onsite |
Guam Orthopedic Associates Esther Marquez Work Requested: (by: Esther Marquez) Troubleshoot Esther's workstation |
01/10/2023 09:00 am |
Kevin Hsueh |
031035 | With Customer Signature | |
|
W40011
Ref/PO#897065 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 897065 at Ross Dededo |
01/10/2023 10:00 am |
Jayson Larot |
031037 | No Signature: Level 10 Service | |
|
W40010
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Troubleshoot issues in Executive Office. |
01/09/2023 01:30 pm |
Kevin Hsueh |
031031 | With Customer Signature | |
|
W40008
Ref/PO#896576 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 896576 at Ross Dededo |
01/10/2023 09:00 am |
Jayson Larot |
031036 | No Signature: Level 10 service | |
|
W40007
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Check Fanny and Jolene network connections |
01/09/2023 11:00 am |
Kevin Hsueh |
031030 | With Customer Signature | |
|
W40005
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Deliver and install PSU for Dell Server |
01/06/2023 03:30 pm |
Jayson Larot |
031029 | With Customer Signature | |
|
W40001
|
Onsite |
Finance Integrated Solutions Joyce DC Santos Work Requested: (by: Joyce DC Santos) Setup NVR and clean wall stains |
01/05/2023 02:00 pm |
Jayson Larot |
031028 | With Customer Signature | |
|
W39995
|
Onsite |
Finance Integrated Solutions Joyce DC Santos Work Requested: (by: Joyce DC Santos) Run cables for four camera, mount them to ceiling tiles and setup NVR. |
01/04/2023 09:00 am |
Jayson Larot |
031028 | With Customer Signature | |
|
W39994
|
Onsite |
Unitek Environmental Gary Hendrix Work Requested: (by: Gary Hendrix) Troubleshoot Gary's laptop |
01/11/2023 08:30 am |
Kevin Hsueh |
031026 | With Customer Signature | |
|
W39993
|
Onsite |
St. Lucy's Eye Clinic Marjorie DeBenedictis Work Requested: (by: Marjorie DeBenedictis) setup new MFP at front desk |
01/03/2023 02:00 pm |
Jayson Larot |
031025 | With Customer Signature | |
|
W39990
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Install SQL Server 2019 on APPSRV |
12/30/2022 09:00 am |
Kevin Hsueh |
030941 | With Customer Signature | |
|
W39989
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Reset password for Roxanne's email and forward emails to Jay |
12/29/2022 05:30 pm |
Kevin Hsueh |
031019 | No Signature: Remote Support | |
|
W39986
|
Service Contract Onsite |
Micronesian Divers Association Joleen West Work Requested: (by: Joleen West) Setup timeclock in NEX Store. |
12/29/2022 09:00 am |
Kevin Hsueh |
031018 | With Customer Signature | |
|
W39983
|
Onsite |
Cruz Benefits Aileen Cruz Work Requested: (by: Aileen Cruz) Uninstall Microsoft Office 365 (32 bit) and install MS office (64 bit) version for all workstations (except Aileen's). |
12/28/2022 02:00 pm |
Jayson Larot |
031015 | With Customer Signature | |
|
W39982
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot various issues |
12/28/2022 01:30 pm |
Kevin Hsueh |
031014 | With Customer Signature | |
|
W39981
|
Onsite |
St. Lucy's Eye Clinic Marjorie DeBenedictis Work Requested: (by: Marjorie DeBenedictis) Install new UPS batteries. Setup 1 new Brother MFP. |
12/28/2022 09:30 am |
Kevin Hsueh |
031013 | With Customer Signature | |
|
W39979
|
Inhouse |
Unitek Environmental Gary Hendrix Work Requested: (by: Gary Hendrix) SSD and RAM upgrade |
12/27/2022 10:00 am |
Jayson Larot |
031012 | With Customer Signature | |
|
W39978
|
Onsite |
Cruz Benefits Aileen Cruz Work Requested: (by: Aileen Cruz) Troubleshoot various issues |
12/27/2022 02:00 pm |
Kevin Hsueh |
031011 | With Customer Signature | |
|
W39977
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Elizabeth Andon Work Requested: (by: Elizabeth Andon) Troubleshoot Elizabeth Andon Outlook Issue |
12/27/2022 10:00 am |
Kevin Hsueh |
031010 | No Signature: Remote Support | |
|
W39976
Ref/PO#SV1021874 |
Onsite |
Park Place Technologies Jonathan Tan Work Requested: (by: Jonathan Tan) Park Place Tech Service SV1021874 at Judiciary of Guam to install new HDD on HPE MSA 2050 |
12/27/2022 09:30 am |
Kevin Hsueh |
031009 | With Customer Signature | |
|
W39975
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Bring over two workstations from Royal Orchid to DSI office, and run hardware test to check if which parts needs replacing. |
12/21/2022 04:00 pm |
Jayson Larot |
030995 | No Signature: Inhouse Service | |
|
W39974
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Troubleshoot Front Desk workstation |
12/21/2022 02:00 pm |
Jayson Larot |
030993 | With Customer Signature | |
|
W39973
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Work with Xerox Support on remote services upload issue for Xerox VersaLink C505X and VersaLink C400DN. |
12/21/2022 08:00 am |
Kevin Hsueh |
030992 | No Signature: Remote Support | |
|
W39965
|
Inhouse |
Unitek Environmental Gary Hendrix Work Requested: (by: Gary Hendrix) SSD and RAM upgrade |
12/16/2022 09:46 am |
Jayson Larot |
030989 | No Signature: Inhouse service | |
|
W39964
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Assist Mr. David with his phone email setup. |
12/16/2022 09:30 am |
Jayson Larot |
030988 | With Customer Signature | |
|
W39963
|
Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Assist Wilma setup printer for Piti workstation brought to Harmon |
12/15/2022 10:20 am |
Jayson Larot |
030987 | With Customer Signature | |
|
W39962
|
Onsite |
Office of Public Accountability Vincent Duenas Work Requested: (by: Vincent Duenas) Troubleshoot OPA 3CX Server down. |
12/15/2022 01:30 pm |
Jayson Larot |
030986 | No Signature: Customer unable to sign was in a zoom meeting call | |
|
W39960
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) 12/14 - Setup Wilma's Piti workstation and bring back the Harmon workstation to DSI and reinstall Windows 10 Pro. 12/21 - Deliver and setup workstation at Ambyth Piti. |
12/14/2022 09:00 am |
Jayson Larot |
031017 | With Customer Signature | |
|
W39951
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Eric James Work Requested: (by: Eric James) Eric James advised he is unable to print from Google Chrome. |
12/12/2022 09:45 am |
Kevin Hsueh |
030977 | No Signature: Remote Support | |
|
W39950
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Troubleshoot Eric's printing issues |
12/12/2022 09:00 am |
Jayson Larot |
030976 | With Customer Signature | |
|
W39949
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Setup Mr. David's exchange email on iPhone. Troubleshoot various issues. |
12/09/2022 08:30 am |
Kevin Hsueh |
030974 | With Customer Signature | |
|
W39945
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot various issues. |
12/07/2022 01:30 pm |
Kevin Hsueh |
030972 | With Customer Signature | |
|
W39944
|
Onsite |
ANZ Wines Sarah Morrison Work Requested: (by: Sarah Morrison ) Rackspace Hosted Exchange not working |
12/07/2022 10:15 am |
Chu Hsieh |
030973 | With Customer Signature | |
|
W39941
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Benjie Vivero Work Requested: (by: Benjie Vivero) Troubleshoot Saipan Xerox scan to email |
12/06/2022 01:30 pm |
Kevin Hsueh |
030968 | No Signature: Remote Support | |
|
W39940
|
Onsite |
Royal Orchid Guam Ronald Su Work Requested: (by: Ronald Su) Check WiFi. |
12/06/2022 02:30 pm |
Kevin Hsueh |
030969 | With Customer Signature | |
|
W39936
|
Onsite |
Equatorial Manufactory, Inc. Benny Ng Work Requested: (by: Benny Ng) Troubleshoot Internet/Network. Internet/Network down. |
12/05/2022 02:30 pm |
Kevin Hsueh |
030963 | With Customer Signature | |
|
W39932
|
Inhouse |
Hemmersbach Hemmersbach Hemmersbach Work Requested: (by: Hemmersbach Hemmersbach) Replace systemboard for US Coast Guard HP laptop. |
12/06/2022 09:00 am |
Jayson Larot |
030970 | No Signature: No signature. Inhouse service | |
|
W39919
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot ISASRV. |
11/30/2022 03:00 pm |
Kevin Hsueh |
030961 | With Customer Signature | |
|
W39916
|
Onsite |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Troubleshoot QuickBooks on Frank's workstation. |
11/30/2022 09:00 am |
Kevin Hsueh |
030958 | No Signature: Web App not accessible while onsite. | |
|
W39915
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Relocate Wilma’s workstation from Piti office to Ambyth Harmon Logistics. |
11/30/2022 09:30 am |
Jayson Larot |
030959 | With Customer Signature | |
|
W39913
|
Onsite |
Guam Memorial Park Crissy Work Requested: (by: Crissy ) Assist Chrissy to add printer to another computer |
11/29/2022 09:20 am |
Jayson Larot |
030957 | With Customer Signature | |
|
W39912
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Setup GTA BEC Modem. Setup Lou Garcia's Exchange Email on mobile phone. IT 2023 planning meeting with Ambyth. |
11/28/2022 02:00 pm |
Kevin Hsueh |
030956 | With Customer Signature | |
|
W39910
|
Onsite |
Goody’s Jeff Bristol Work Requested: (by: Jeff Bristol) Keystroke POS register 1 down |
11/22/2022 02:00 pm |
Chu Hsieh |
030953 | With Customer Signature | |
|
W39909
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Grant remote access to Guam CYMA Server for Frank Aldea and Ronaldo Reyes. |
11/23/2022 04:39 pm |
Kevin Hsueh |
030955 | No Signature: Remote Support | |
|
W39908
|
Service Contract Onsite |
Guam Memorial Park Anthony Marques Work Requested: (by: Anthony Marques) Troubleshoot QuickBooks |
11/23/2022 02:42 pm |
Kevin Hsueh |
030954 | With Customer Signature | |
|
W39904
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Tony Sawyer Work Requested: (by: Tony Sawyer) Setup Tony's Exchange emails on his new mobile phone. |
11/22/2022 01:30 pm |
Kevin Hsueh |
030939 | With Customer Signature | |
|
W39901
|
Onsite |
ABC Stores David Fujihara Work Requested: (by: David Fujihara) ABC Store #506 troubleshoot CO Line issue |
11/22/2022 09:00 am |
Kevin Hsueh |
030938 | With Customer Signature | |
|
W39900
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Roxanne unable to access outlook on her workstation and 2 iPads. |
11/21/2022 10:30 am |
Kevin Hsueh |
030936 | No Signature: Remote Support | |
|
W39899
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup new GTA DSL Internet at Ambyth HQ. Troubleshoot network issues on Irene's workstation. |
11/21/2022 09:00 am |
Kevin Hsueh |
030937 | With Customer Signature | |
|
W39896
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Marilou Palma Work Requested: (by: Marilou Palma) Restart RDS Server. Per Marilou Palma, when using RDS, freezing occurs. |
11/17/2022 07:30 am |
Kevin Hsueh |
030935 | No Signature: Remote Support | |
|
W39893
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot various workstation issues. |
11/15/2022 09:00 am |
Kevin Hsueh |
030934 | With Customer Signature | |
|
W39892
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Fill out 2023 IT Plan documentation provided by Jacob. |
11/14/2022 03:30 pm |
Kevin Hsueh |
030932 | No Signature: Remote Support | |
|
W39888
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot printing from Saipan to Guam Accounting Xerox issue |
11/11/2022 01:55 pm |
Kevin Hsueh |
030927 | No Signature: Remote Support | |
|
W39885
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Meeting to discuss IT. Troubleshoot network |
11/10/2022 10:00 am |
Kevin Hsueh |
030890 | With Customer Signature | |
|
W39884
Ref/PO#12322223 |
Onsite |
Field Nation Retail Tech Work Requested: (by: Retail Tech) Replace back-of-house PC at Michael Kors(Plaza Shopping Center). |
11/09/2022 10:00 am |
Jayson Larot |
030923 | No Signature: Field Nation service | |
|
W39880
|
Emergency Onsite |
Unitek Environmental Anna Clark Work Requested: (by: Anna Clark) Troubleshoot network. Network down. |
11/07/2022 09:00 am |
Kevin Hsueh |
030921 | With Customer Signature | |
|
W39878
|
Onsite |
Unitek Environmental Anna Clark Work Requested: (by: Anna Clark) Request: 1. Alden’s and Brad’s computers are very slow 2. Three new MEC employees need access to the shared drive |
11/04/2022 01:30 pm |
Kevin Hsueh |
030920 | With Customer Signature | |
|
W39876
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Troubleshoot printer issues in Executive Office |
11/03/2022 01:30 pm |
Kevin Hsueh |
030916 | With Customer Signature | |
|
W39872
|
Onsite |
Kloppenburg Cil Cascasan Work Requested: (by: Cil Cascasan) Upgrade their 3CX phone system from version 15.5 to version 18 |
11/02/2022 09:30 am |
Jayson Larot |
030914 | With Customer Signature | |
|
W39870
Ref/PO#WO-019113465 |
Onsite |
Hemmersbach Hemmersbach Hemmersbach Work Requested: (by: Hemmersbach Hemmersbach) Hemmersbach WO-019113465 to install new System Board on HP ProBook 650 G5 Notebook PC |
11/01/2022 09:00 am |
Jayson Larot |
030913 | With Customer Signature | |
|
W39869
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Setup new GTA Modem to work with SonicWALL firewall. |
10/31/2022 01:30 pm |
Kevin Hsueh |
030908 | With Customer Signature | |
|
W39865
Ref/PO#890276 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service 890276 at Ross Dededo to replace Pin Pad |
10/28/2022 09:30 am |
Jayson Larot |
030906 | No Signature: Level 10 service | |
|
W39860
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Ambyth Saipan Remote Support: - Work with Benjie to map network share drives to Guam on Saipan workstations. - Create 2 new user profiles. - Setup new IT&E internet circuit. |
10/24/2022 09:30 am |
Kevin Hsueh |
030889 | No Signature: Remote Support | |
|
W39859
Ref/PO#889898 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service#889898 at Ross GPO |
10/21/2022 09:00 am |
Jayson Larot |
030886 | No Signature: Level 10 service | |
|
W39857
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Export JAndre@ambyth.com, ADumapit@ambyth.com, and Justin Andre's old email account from MyHosting.com. |
10/20/2022 04:00 pm |
Kevin Hsueh |
030907 | No Signature: Remote Support | |
|
W39856
|
Remote |
Moylan's Insurance Ronaldo De Lima Work Requested: (by: Ronaldo De Lima ) Upgrade Moylan's 3CX Phone System to Version 18. |
10/20/2022 04:00 pm |
Jayson Larot |
030885 | No Signature: Upgrade was done remotely | |
|
W39854
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot internet issues at HQ and Warehouse. Internet down |
10/19/2022 09:44 am |
Kevin Hsueh |
030884 | With Customer Signature | |
|
W39852
|
Onsite |
Unitek Environmental Jeanette Meno Work Requested: (by: Jeanette Meno) Troubleshoot Jean's laptop and dock issues. |
10/19/2022 09:00 am |
Kevin Hsueh |
030883 | With Customer Signature | |
|
W39850
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Work with Josef on his Outlook issue |
10/18/2022 11:00 am |
Kevin Hsueh |
030882 | No Signature: Remote Support | |
|
W39838
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Troubleshoot Drew Marine laptop issues |
10/14/2022 08:30 am |
Kevin Hsueh |
030881 | With Customer Signature | |
|
W39835
|
Onsite |
Pacific Accounting Service Ginger Yu Work Requested: (by: Ginger Yu) Upgrade SonicWALL TZ300 firmware. Troubleshoot workstation issues. |
10/13/2022 10:00 am |
Kevin Hsueh |
030875 | With Customer Signature |
Payment Type: Check Check Number: 5523 Amount ($): 300.00 Payment Date: October 13, 2022 |
|
W39829
|
Onsite |
Onward Talofofo Golf Club Rose Aquino Work Requested: (by: Rose Aquino) Configure IP Phone for use with 3CX Phone System. |
10/11/2022 01:30 pm |
Jayson Larot |
030874 | With Customer Signature | |
|
W39827
|
Onsite |
Tropical Pool Service Dawna Thompson Work Requested: (by: Dawna Thompson ) Setup QuickBooks on a new laptop. |
10/10/2022 02:00 pm |
Jayson Larot |
030873 | With Customer Signature |
Payment Type: Check Check Number: 2982 Amount ($): 300.00 Payment Date: October 10, 2022 |
|
W39821
|
Onsite |
Office of Public Accountability Vincent Duenas Work Requested: (by: Vincent Duenas) Reconfigure 3CX Phone System to use new IT&E trunks and IT&E internet. |
10/10/2022 09:30 am |
Kevin Hsueh |
030872 | With Customer Signature | |
|
W39820
|
Onsite |
Pacific Accounting Service Ginger Yu Work Requested: (by: Ginger Yu) Troubleshoot internet drop issues. |
10/10/2022 08:30 am |
Kevin Hsueh |
030870 | With Customer Signature | |
|
W39818
Ref/PO#SV0992178 |
Onsite |
Park Place Technologies Jonathan Tan Work Requested: (by: Jonathan Tan) Park Place Tech SV0992178. TICKET DETAILS PPT Service Order: SV0992178 Issue Description: PS replacement / site: USGUA1 Other Ref. Numbers Severity: 2 Affected Device S/N: 6Z6FD42 Model: PowerEdge T430 Server CUSTOMER INFORMATION Company: AECOM Technology Corp Site Address: 414 W Soledad Ave Hagåtña 96910 Guam Contact Person/s: Diane.pangelinan |
10/07/2022 03:00 pm |
Kevin Hsueh |
030869 | With Customer Signature | |
|
W39816
|
Onsite |
Prestige Automobiles Raphael Hilmi Work Requested: (by: Raphael Hilmi) Troubleshoot Workstation |
10/07/2022 08:30 am |
Kevin Hsueh |
030868 | With Customer Signature | |
|
W39811
|
Inhouse |
Unitek Environmental LeRoy Moore Work Requested: (by: LeRoy Moore) Transfer data from old laptop to new laptop. |
10/04/2022 03:00 pm |
Kevin Hsueh |
030865 | With Customer Signature | |
|
W39800
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Troubleshoot App Server. |
10/03/2022 09:00 am |
Kevin Hsueh |
030861 | With Customer Signature | |
|
W39799
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Work with Ambyth Saipan to troubleshoot network |
09/30/2022 09:30 am |
Kevin Hsueh |
030859 | No Signature: Remote Support | |
|
W39798
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot Mr. Miller's Outlook issues on his macbook |
09/30/2022 08:30 am |
Kevin Hsueh |
030858 | No Signature: Remote Support | |
|
W39796
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: (by: Melet Santos) Pickup Lam's New Lenovo Workstation. Bring back to DSI to downgrade to Windows 10 Pro. |
09/30/2022 09:00 am |
Jayson Larot |
030857 | No Signature: Remote Support | |
|
W39791
|
Onsite |
Moylan's Insurance Ronaldo De Lima Work Requested: (by: Ronaldo De Lima ) Troubleshoot Patton Gateway. |
09/28/2022 02:30 pm |
Kevin Hsueh |
030853 | With Customer Signature | |
|
W39789
|
Inhouse |
Goody’s Jeff Bristol Work Requested: (by: Jeff Bristol) Issues with accessing various files |
09/28/2022 10:00 am |
Kevin Hsueh |
030860 | No Signature: Remote Support | |
|
W39788
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Set email forwarding for jgarrido@ambyth.com to abarcinas@ambyth.com. Troubleshoot sending of emails to tollgroup.com |
09/28/2022 08:30 am |
Kevin Hsueh |
030851 | No Signature: Remote Support | |
|
W39787
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: (by: Melet Santos) Setup Lenovo Workstation for Lam. |
09/28/2022 09:00 am |
Jayson Larot |
030850 | With Customer Signature | |
|
W39783
|
Onsite |
KHLG Associates Kent Hsieh Work Requested: (by: Kent Hsieh) Conduct End-User / ActivInspire Promethean training |
09/29/2022 09:30 am |
KaeAna Dee Camacho |
030842 | With Customer Signature | |
|
W39782
|
Onsite |
KHLG Associates Kent Hsieh Work Requested: (by: Kent Hsieh) Conduct End-User / ActivInspire Promethean training |
09/28/2022 10:00 am |
KaeAna Dee Camacho |
030842 | With Customer Signature | |
|
W39781
|
Onsite |
Cruz Benefits Aileen Cruz Work Requested: (by: Aileen Cruz) Assist CBC Guam on 3CX recordings and AA. |
09/26/2022 02:00 pm |
Jayson Larot |
030846 | With Customer Signature | |
|
W39780
|
Onsite |
KHLG Associates Kent Hsieh Work Requested: (by: Kent Hsieh) Conduct End-User / ActivInspire Promethean training |
09/26/2022 10:00 am |
KaeAna Dee Camacho |
030842 | With Customer Signature | |
|
W39778
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Deliver and setup Lenovo Laptop for Lou Garcia. Run 2 new network lines in HR Office. Troubleshoot Natalia Bernardo's Outlook client. |
09/23/2022 01:30 pm |
Kevin Hsueh |
030844 | With Customer Signature | |
|
W39773
|
Remote |
Unitek Environmental Gary Hendrix Work Requested: (by: Gary Hendrix) Recover delete file from MEC Share Drive. |
09/22/2022 09:00 am |
Kevin Hsueh |
030825 | No Signature: Remote Support | |
|
W39763
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Run 1 new network line in Tim's area (1st Floor). |
09/20/2022 09:30 am |
Jayson Larot |
030822 | With Customer Signature | |
|
W39762
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Vanessa Cruz Work Requested: (by: Vanessa Cruz) Troubleshoot Vanessa's workstation printing issues. Deliver and setup Bella's laptop. |
09/19/2022 02:00 pm |
Jayson Larot |
030821 | With Customer Signature | |
|
W39759
|
Service Contract Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: (by: Agnes Quitugua) troubleshoot sheryls workstation |
09/19/2022 08:30 am |
Kevin Hsueh |
030820 | With Customer Signature | |
|
W39757
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Unable to print from Mas90 |
09/16/2022 09:30 am |
Chu Hsieh |
030819 | With Customer Signature | |
|
W39749
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Setup spare workstation for Sheryl |
09/15/2022 02:00 pm |
Jayson Larot |
030817 | With Customer Signature | |
|
W39746
|
Inhouse |
Best Wash & Dry Steve Dormer Work Requested: (by: Steve Dormer) Customer provided 960GB SSD to be cloned from the existing 1TB HDD (failing). |
09/13/2022 03:00 pm |
Chu Hsieh |
030812 | No Signature: Remote Support | |
|
W39744
|
Service Contract Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Setup laptops |
09/14/2022 09:30 am |
Jayson Larot |
030781 | With Customer Signature | |
|
W39742
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Alfred Lam Work Requested: (by: Alfred Lam ) set up laptop |
09/13/2022 12:16 pm |
Jayson Larot |
030827 | With Customer Signature | |
|
W39737
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Michael Schniep Work Requested: (by: Michael Schniep) Troubleshoot ID Badge workstation in HR office. |
09/13/2022 08:30 am |
Kevin Hsueh |
030810 | With Customer Signature | |
|
W39735
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Setup Kaela's workstation. Troubleshoot ID Card workstation remote access issue |
09/12/2022 10:30 am |
Jayson Larot |
030808 | With Customer Signature | |
|
W39730
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup Subic Staff to use new RDS Server |
09/08/2022 09:00 am |
Kevin Hsueh |
030807 | No Signature: Remote Support | |
|
W39725
|
Onsite |
Creelman, Rosie Rosie Creelman Work Requested: (by: Rosie Creelman) Troubleshoot laptop display output. |
09/07/2022 09:30 am |
Kevin Hsueh |
030804 | With Customer Signature |
Payment Type: Check Check Number: 7188 Amount ($): 300.00 Payment Date: September 07, 2022 |
|
W39717
|
Inhouse |
Unitek Environmental Princes Ayuyu Work Requested: (by: Princes Ayuyu) Setup Laptop. Setup access to network share drives. |
09/06/2022 10:00 am |
Kevin Hsueh |
030803 | With Customer Signature | |
|
W39714
|
Onsite |
Onward Mangilao Guam, Inc. Rose Aquino Work Requested: (by: Rose Aquino) Work Requested: Spa Phones - Access to make outside Calls (DPHSS Requirements), Cell Phone 3CX Setup, Programming of new Accounting staff's desk phone |
09/02/2022 01:30 pm |
Kevin Hsueh |
030802 | With Customer Signature | |
|
W39709
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup RDS server and roles. |
08/30/2022 01:00 pm |
Kevin Hsueh |
030800 | No Signature: Remote Support | |
|
W39705
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Set up laptop |
08/31/2022 08:46 am |
Jayson Larot |
030849 | No Signature: Inhouse Service | |
|
W39680
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup new Lenovo Server |
08/23/2022 01:00 pm |
Kevin Hsueh |
030791 | With Customer Signature | |
|
W39672
|
Onsite |
Cruz Benefits Aileen Cruz Work Requested: (by: Aileen Cruz) Troubleshoot various issues |
08/24/2022 09:00 am |
Kevin Hsueh |
030785 | With Customer Signature | |
|
W39666
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Various issues |
08/23/2022 09:30 am |
Chu Hsieh |
030770 | With Customer Signature | |
|
W39658
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Setup Laptop for Raphael Hilmi. |
08/22/2022 09:00 am |
Kevin Hsueh |
030769 | With Customer Signature | |
|
W39655
|
Onsite |
Moylan's Insurance Ronaldo De Lima Work Requested: (by: Ronaldo De Lima ) Troubleshoot 3CX Phone System. |
08/19/2022 02:00 pm |
Kevin Hsueh |
030765 | With Customer Signature | |
|
W39654
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Troubleshoot Printing Issues. |
08/19/2022 09:30 am |
Kevin Hsueh |
030764 | With Customer Signature | |
|
W39652
|
Service Contract Remote |
Morrico Equipment Mary Rose Real Work Requested: (by: Mary Rose Real) Register/Update extensions for IP Phones. |
08/18/2022 01:30 pm |
Kevin Hsueh |
030758 | No Signature: Remote Support | |
|
W39643
Ref/PO#881352 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 881352 at Ross (GPO) to install new APC BK350 UPS. |
08/16/2022 03:00 pm |
Jayson Larot |
030753 | No Signature: Level 10 Service | |
|
W39642
Ref/PO#881943 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 881943 at Ross (GPO) to install new APC BK350 UPS. |
08/16/2022 02:00 pm |
Jayson Larot |
030753 | No Signature: Level 10 service | |
|
W39638
|
Service Contract Inhouse |
Cinnabon Roxanne Williams Work Requested: (by: Roxanne Williams) Clone HDD to SSD. Install SSD on HP All In One. |
08/12/2022 03:00 pm |
Jayson Larot |
030721 | No Signature: Inhouse Service | |
|
W39637
|
Onsite |
UOG - Office of Administration & Finance Jolene Pocaigue Work Requested: (by: Jolene Pocaigue) UOG Trio Office Thermal Scanner not reading temperature properly. Pick up Thermal Scanner and bring back to DSI for further troubleshooting. |
08/12/2022 10:30 am |
Jayson Larot |
030757 | With Customer Signature | |
|
W39634
|
Service Contract Onsite |
KHLG Associates Kent Hsieh Work Requested: (by: Kent Hsieh) Assist GIAA (Danny Cepeda) with ARFF elevator phone integration to PBX system. |
08/11/2022 09:30 am |
Kevin Hsueh |
030790 | No Signature: Danny Cepeda (GIAA) not onsite | |
|
W39632
|
Service Contract Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) clone large laptop to small laptop |
08/09/2022 11:34 am |
Jayson Larot |
030755 | No Signature: Inhouse Service | |
|
W39615
|
Onsite |
Tropical Pool Service Dawna Thompson Work Requested: (by: Dawna Thompson ) Unable to access QuickBook |
08/03/2022 10:00 am |
Chu Hsieh |
030743 | With Customer Signature |
Payment Type: Check Check Number: 2927 Amount ($): 309.00 Payment Date: August 03, 2022 |
|
W39608
|
Inhouse |
Creelman, Rosie Rosie Creelman Work Requested: (by: Rosie Creelman) Assist Rosie Creelman to transfer photos from her Android phone to laptop. |
08/02/2022 09:00 am |
Jayson Larot |
030745 | No Signature: Inhouse service | |
|
W39604
|
Onsite |
EA Engineers Myrna Cavan Work Requested: (by: Myrna Cavan) Troubleshoot/Clean Canon IPF750 Plotter. |
08/01/2022 02:00 pm |
Kevin Hsueh |
030744 | With Customer Signature | |
|
W39592
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Check Servers and workstations. |
07/27/2022 02:30 pm |
Kevin Hsueh |
030739 | With Customer Signature | |
|
W39585
|
Inhouse |
Cruz Benefits Aileen Cruz Work Requested: (by: Aileen Cruz) Check if Os is installed properly. And laptop has no wifi .Aileen spoke to Kevin regarding thus. Username: Aileen Pw: Ch@m0rak!z |
07/29/2022 03:30 pm |
Jayson Larot |
030746 | No Signature: Inhouse Service | |
|
W39583
|
Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) clone laptop 130 |
07/27/2022 03:00 pm |
Jayson Larot |
030736 | No Signature: Inhouse service | |
|
W39579
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Troubleshoot remote desktop access to ID Badge Computer |
07/27/2022 10:30 am |
Jayson Larot |
030734 | With Customer Signature | |
|
W39577
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) troubleshoot PC |
07/26/2022 11:30 am |
Jayson Larot |
030733 | With Customer Signature | |
|
W39574
|
Inhouse |
Johnson, Joy Joy Johnson Work Requested: (by: Joy Johnson) Backup data on Laptop. Reinstall Windows 10. |
07/25/2022 03:30 pm |
Jayson Larot |
030732 | With Customer Signature | |
|
W39561
|
Onsite |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Troubleshoot Linda's remote access on her laptop |
07/18/2022 09:00 am |
Kevin Hsueh |
030717 | With Customer Signature | |
|
W39557
|
Onsite |
University of Guam - SBDC Faith Antol Work Requested: (by: Faith Antol) Pick up Digital Signage for in-house troubleshooting at DSI. |
07/15/2022 01:30 pm |
Kevin Hsueh |
030714 | With Customer Signature | |
|
W39549
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Deliver and setup workstations |
07/12/2022 09:30 am |
Kevin Hsueh |
030715 | With Customer Signature | |
|
W39539
|
Inhouse |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Upgrade HP Workstation and Lenovo Workstation to Windows 10 Pro. |
07/07/2022 03:00 pm |
Kevin Hsueh |
030707 | No Signature: Remote Support | |
|
W39537
|
Inhouse |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Reprogram |
07/07/2022 01:13 pm |
Kevin Hsueh |
030709 | With Customer Signature | |
|
W39533
Ref/PO#879390 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service 879390 at Ross GPO to replace Pin Pad. |
07/07/2022 09:30 am |
Jayson Larot |
030705 | No Signature: Level 10 service | |
|
W39532
Ref/PO#879387 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service 879387 at Ross GPO to replace Pin Pad. |
07/07/2022 09:30 am |
Jayson Larot |
030704 | No Signature: Level 10 Service | |
|
W39527
|
Onsite |
University of Guam Pascual Olivares Work Requested: (by: Pascual Olivares ) troubleshoot promethean panel UOG school of education (Rm102) SN: 686P-I62Z3A0080108 |
07/06/2022 10:00 am |
Kevin Hsueh |
030702 | With Customer Signature | |
|
W39522
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Deliver and setup 2 workstations (Nel and Jenny). |
07/05/2022 09:30 am |
Jayson Larot |
030700 | With Customer Signature | |
|
W39515
|
Service Contract Remote |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Michelle cannot see the network drives |
06/30/2022 01:45 pm |
Chu Hsieh |
030701 | No Signature: remote support | |
|
W39514
|
Service Contract Onsite |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Michelle called and need assistance to add the network drives to new domain. |
06/30/2022 09:32 am |
Chu Hsieh |
030697 | No Signature: Michelle was still Covid-19 Positive and remained in her vehicle. | |
|
W39513
|
Service Contract Remote |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Michelle can't connect via VPN to Morrico's office |
06/29/2022 01:45 pm |
Chu Hsieh |
030696 | No Signature: remote | |
|
W39511
|
Service Contract Onsite |
Morrico Equipment Torgun Smith Work Requested: (by: Torgun Smith) Torgun called that Ak did some sort of migration 6/28/22 noon and now users on network unable to access EBS. |
06/29/2022 09:00 am |
Chu Hsieh |
030695 | With Customer Signature | |
|
W39510
|
Inhouse |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Clone HDDs to new SSDs. Install SSDs. |
06/27/2022 03:00 pm |
Jayson Larot |
030692 | No Signature: Internal Service | |
|
W39509
|
Inhouse |
Roland cruz Roland Cruz Work Requested: (by: Roland Cruz ) no internet, check internet connection |
06/27/2022 04:18 pm |
Kevin Hsueh |
030694 | With Customer Signature | |
|
W39504
|
Service Contract Remote |
Micronesian Divers Association Wes Seleen Work Requested: (by: Wes Seleen) Per Wes' request, reboot MDA Server at 7:30pm |
06/22/2022 07:15 pm |
Kevin Hsueh |
030679 | No Signature: Remote Support: Wes Seleen. | |
|
W39500
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Troubleshoot Todd's workstation. |
06/22/2022 02:30 pm |
Kevin Hsueh |
030674 | With Customer Signature | |
|
W39499
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Setup new network printer. Setup workstation and laptop. |
06/22/2022 09:30 am |
Kevin Hsueh |
030677 | With Customer Signature | |
|
W39498
|
Onsite |
Tropical Pool Service Dawna Thompson Work Requested: (by: Dawna Thompson ) Emergency Service Request: Troubleshoot QuickBooks Issue. |
06/21/2022 03:30 pm |
Kevin Hsueh |
030673 | With Customer Signature |
Payment Type: Check Check Number: 2756 Amount ($): 300.00 Payment Date: June 21, 2022 |
|
W39497
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Christi reported her outlook is not syncing emails properly |
06/21/2022 11:00 am |
Kevin Hsueh |
030676 | No Signature: Remote Support | |
|
W39496
Ref/PO#877532 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 877532 at Ross GPO |
06/21/2022 09:00 am |
Jayson Larot |
030671 | No Signature: Level 10 Service | |
|
W39494
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Mr. Miller's MS Office 365. Deliver old Saipan server back to Ambyth. |
06/20/2022 02:00 pm |
Kevin Hsueh |
030670 | With Customer Signature | |
|
W39492
|
Remote |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Nel reported emails down. Remote support to troubleshoot and resolve. |
06/20/2022 09:30 am |
Kevin Hsueh |
030669 | No Signature: Remote support | |
|
W39488
|
Onsite |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Setup QuickBooks on new workstation. Troubleshoot Adobe Acrobat issues. |
06/16/2022 09:00 am |
Kevin Hsueh |
030665 | With Customer Signature | |
|
W39487
|
Remote |
Ledge Light Technologies, Inc. Victor Pangelinan Work Requested: (by: Victor Pangelinan) Network Assessment Write Up |
06/15/2022 11:00 am |
Kevin Hsueh |
030668 | No Signature: Project | |
|
W39486
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Upgrade QuickBooks on server and workstations. |
06/15/2022 09:30 am |
Charles Rafanan |
030666 | With Customer Signature | |
|
W39475
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Troubleshoot network share drives. Troubleshoot workstation. |
06/09/2022 03:30 pm |
Kevin Hsueh |
030660 | With Customer Signature | |
|
W39465
|
Remote |
Ledge Light Technologies, Inc. Victor Pangelinan Work Requested: (by: Victor Pangelinan) PAG Project: VOIP System |
06/03/2022 09:00 am |
Kevin Hsueh |
030667 | No Signature: Project | |
|
W39457
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Check servers, workstations, and network. |
06/02/2022 10:00 am |
Kevin Hsueh |
030650 | With Customer Signature | |
|
W39455
|
Onsite |
Department of Land Management Darline Enaligo Work Requested: (by: Darline Enaligo) Refresher 3CX Phone System Admin Training |
06/01/2022 02:00 pm |
Kevin Hsueh |
030651 | With Customer Signature | |
|
W39446
|
Onsite |
Unitek Environmental Conchita Iglopas Work Requested: (by: Conchita Iglopas) Setup new workstation in accounting department. Troubleshoot various other issues. |
06/01/2022 09:30 am |
Kevin Hsueh |
030652 | With Customer Signature | |
|
W39433
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot Outlook/email issues on Mr. Miller's workstation. |
05/27/2022 01:30 pm |
Kevin Hsueh |
030644 | With Customer Signature | |
|
W39432
|
Onsite |
Pacific Retina Specialists Marie Paulin Work Requested: (by: Marie Paulin) Re-install HP printer to front desk/ new IP address. Install Brother printer to back off as an additional scanner. We may need an extra network cable to add to the network devices. |
05/27/2022 10:00 am |
Kevin Hsueh |
030643 | With Customer Signature | |
|
W39422
|
Remote |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) unable to login to user profile account. |
05/25/2022 03:00 pm |
Kevin Hsueh |
030641 | No Signature: Remote Support | |
|
W39415
|
Inhouse |
Unitek Environmental Frank Quinata Work Requested: (by: Frank Quinata) Please call Conchita |
05/25/2022 09:59 am |
Kevin Hsueh |
030648 | No Signature: Remote Support | |
|
W39413
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Deliver and setup workstations. |
05/25/2022 09:00 am |
Kevin Hsueh |
030640 | With Customer Signature | |
|
W39411
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Site visit walkthrough with GTA. Troubleshoot various issues. |
05/24/2022 02:00 pm |
Kevin Hsueh |
030639 | With Customer Signature | |
|
W39409
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Clone Workstation's Hard drive to new SSD |
05/24/2022 09:15 am |
Charles Rafanan |
030638 | No Signature: Remote Support | |
|
W39402
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Troubleshoot Piti office. Piti office down |
05/23/2022 11:38 am |
Kevin Hsueh |
030624 | With Customer Signature | |
|
W39400
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot Carestream. Unable to open software on all clients. |
05/23/2022 09:00 am |
Kevin Hsueh |
030622 | With Customer Signature | |
|
W39394
|
Onsite |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Setup user profile on workstation |
05/20/2022 10:00 am |
Charles Rafanan |
030621 | With Customer Signature | |
|
W39393
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Clone HDD to new 1tb SSD |
05/20/2022 09:15 am |
Charles Rafanan |
030620 | No Signature: Remote Support | |
|
W39389
|
Onsite |
ANZ Wines Sarah Morrison Work Requested: (by: Sarah Morrison ) Rackspace Exchange Services stop working. Rackspace had migrated to new server. |
05/18/2022 03:13 pm |
Chu Hsieh |
030614 | With Customer Signature | |
|
W39387
|
Onsite |
Department of Land Management Darline Enaligo Work Requested: (by: Darline Enaligo) Setup IP Phones. Troubleshoot various 3CX Issues. |
05/18/2022 09:30 am |
Kevin Hsueh |
030613 | With Customer Signature | |
|
W39384
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Setup new employee email account and profile on workstation. |
05/17/2022 09:30 am |
Kevin Hsueh |
030611 | With Customer Signature | |
|
W39382
|
Inhouse |
Leon Guerrero , Edward Edward Leon Guerrero Work Requested: (by: Edward Leon Guerrero ) Data recovery |
05/16/2022 04:00 pm |
Alyx Bradley |
030637 | With Customer Signature |
Payment Type: Others Check Number: Amount ($): 150.00 Payment Date: May 25, 2022 |
|
W39380
Ref/PO#873612 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 873612 at Ross Store #1902 (Micronesia Mall) to install VeriFone Pin Pad. |
05/17/2022 09:00 am |
Charles Rafanan |
030612 | No Signature: Off Island Vendor Service. | |
|
W39379
|
Service Contract Remote |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Unable to access EBS |
05/14/2022 07:00 pm |
Chu Hsieh |
030610 | No Signature: Remote | |
|
W39378
|
Service Contract Onsite |
Morrico Equipment Rene Molinos Work Requested: (by: Rene Molinos) IP address change |
05/14/2022 12:00 pm |
Chu Hsieh |
030609 | No Signature: No one present to sign | |
|
W39376
|
Service Contract Onsite |
Morrico Equipment Guz deGuzman Work Requested: (by: Guz deGuzman) Network IP Change |
05/14/2022 12:00 pm |
Kevin Hsueh |
030608 | No Signature: no one onsite | |
|
W39375
|
Inhouse |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Setup Lenovo Laptop |
05/13/2022 01:30 pm |
Charles Rafanan |
030607 | No Signature: Remote Support | |
|
W39373
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Troubleshoot various issues |
05/13/2022 09:00 am |
Kevin Hsueh |
030606 | With Customer Signature | |
|
W39371
|
Onsite |
Department of Land Management Virginia Flores Work Requested: (by: Virginia Flores) Deliver and setup new IP Phones. Troubleshoot various 3CX Issues. |
05/12/2022 09:30 am |
Charles Rafanan |
030600 | With Customer Signature | |
|
W39362
|
Inhouse |
Unitek Environmental Anna Clark Work Requested: (by: Anna Clark) Troubleshoot VPN issues |
05/10/2022 08:23 am |
Kevin Hsueh |
030602 | With Customer Signature | |
|
W39361
|
Inhouse |
Unitek Environmental Gary Hendrix Work Requested: (by: Gary Hendrix) Reset Windows 10 on a workstation. |
05/09/2022 10:00 am |
Alyx Bradley |
030605 | With Customer Signature | |
|
W39360
|
Remote |
Unitek Environmental Jeanette Meno Work Requested: (by: Jeanette Meno) Complete CMMC Checklist and provide CMMC Checklist score to be entered in SPRS portal. |
05/09/2022 09:00 am |
Kevin Hsueh |
030597 | No Signature: Remote Support | |
|
W39357
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot Dell Optiplex. Workstation running slow. Factory reset MacBook Pro. |
05/09/2022 09:00 am |
Kevin Hsueh |
030601 | No Signature: System to be delivered | |
|
W39354
|
Onsite |
Onward Mangilao Guam, Inc. Rose Aquino Work Requested: (by: Rose Aquino) Setup 4 new IP Phones. Create 3CX Extensions as needed. |
05/09/2022 02:00 pm |
Kevin Hsueh |
030598 | With Customer Signature | |
|
W39353
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Deliver and setup Bella's Laptop |
05/09/2022 09:30 am |
Charles Rafanan |
030596 | With Customer Signature | |
|
W39351
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Setup workstation. Pick up Bella's laptop for SSD upgrade. |
05/06/2022 02:30 pm |
Kevin Hsueh |
030595 | No Signature: Laptop to be delivered | |
|
W39350
|
Onsite |
Unitek Environmental Adee Sianoya Work Requested: (by: Adee Sianoya) Setup Xerox Printer on new workstation. Setup profile and network drive access as needed. |
05/06/2022 10:00 am |
Charles Rafanan |
030594 | With Customer Signature | |
|
W39348
|
Onsite |
University of Guam - SBDC Jane Ray, MS Work Requested: (by: Jane Ray, MS) Adjust Promethean Panel mobile mount height for Panel in UOG SBDC Training Room. |
05/05/2022 09:30 am |
Alyx Bradley |
030589 | No Signature: Project with multiple work orders. Customer signed invoice. | |
|
W39347
|
Onsite |
University of Guam - SBDC Jane Ray, MS Work Requested: (by: Jane Ray, MS) Adjust Promethean Panel mobile mount height for Panel in UOG SBDC Training Room. |
05/05/2022 09:30 am |
Charles Rafanan |
030589 | No Signature: Customer Signed Invoice. | |
|
W39340
Ref/PO#871677 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service Request 871677 |
05/03/2022 09:30 am |
Charles Rafanan |
030588 | No Signature: Off Island Vendor Service. | |
|
W39335
|
Onsite |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Troubleshoot Printing Issues. Troubleshoot VPN issues. |
05/02/2022 02:00 pm |
Kevin Hsueh |
030587 | With Customer Signature | |
|
W39328
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Setup Teddy's email account on his mobile phone. Troubleshoot QuickBooks Multi User Issue |
05/02/2022 09:30 am |
Kevin Hsueh |
030584 | With Customer Signature | |
|
W39327
|
Onsite |
Office of the Attorney General Vince Taitingfong Work Requested: (by: Vince Taitingfong) 3CX Upgrade |
04/29/2022 04:30 pm |
Kevin Hsueh |
030585 | With Customer Signature | |
|
W39326
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Setup Xerox Altalink Printer on Andrew Miller's MacBook |
04/29/2022 11:00 am |
Kevin Hsueh |
030581 | No Signature: Remote Support | |
|
W39320
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Subic WiFi Issues. Troubleshoot Conrad Divis MS Office License. |
04/27/2022 02:00 pm |
Kevin Hsueh |
030577 | No Signature: Remote Support | |
|
W39319
|
Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Setup user profiles. troubleshoot various issues |
04/26/2022 02:00 pm |
Kevin Hsueh |
030573 | With Customer Signature | |
|
W39317
|
Inhouse |
Best Wash & Dry Steve Dormer Work Requested: (by: Steve Dormer) There is a pop-up on the outlook that prevents anything to be seen in the GFS email |
04/26/2022 10:15 am |
Kevin Hsueh |
030572 | With Customer Signature | |
|
W39316
|
Onsite |
Cruz Benefits Aileen Cruz Work Requested: (by: Aileen Cruz) Upgrade 3CX to version 18 |
04/26/2022 08:30 am |
Charles Rafanan |
030575 | With Customer Signature | |
|
W39315
|
Remote |
Onward Mangilao Guam, Inc. Rose Aquino Work Requested: (by: Rose Aquino) Work with GTA to troubelshoot Fortinet Firewall. 3CX one way audio issues |
04/25/2022 02:00 pm |
Kevin Hsueh |
030569 | No Signature: Remote Support | |
|
W39314
|
Onsite |
Onward Talofofo Golf Club Rose Aquino Work Requested: (by: Rose Aquino) Troubleshoot IP Phone Issues. Issues after GTA MTSB install. |
04/25/2022 09:00 am |
Kevin Hsueh |
030542 | With Customer Signature | |
|
W39313
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Setup and configure SonicWALL for Ambyth Warehouse location. |
04/22/2022 02:00 pm |
Kevin Hsueh |
030554 | With Customer Signature | |
|
W39310
|
Onsite |
Cruz Benefits Aileen Cruz Work Requested: (by: Aileen Cruz) provide Digital signage training |
04/21/2022 03:04 pm |
Kylene Hsieh |
030541 | With Customer Signature | |
|
W39308
|
Onsite |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Change WAN Static IP as IT&E changed the IP on their equipment. Troubleshoot various issues. |
04/21/2022 01:30 pm |
Kevin Hsueh |
030540 | With Customer Signature | |
|
W39307
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Vanessa Cruz Work Requested: (by: Vanessa Cruz) Troubleshoot workstation issues. |
04/21/2022 08:30 am |
Kevin Hsueh |
030538 | With Customer Signature | |
|
W39306
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Create new user profile for Saipan office. |
04/20/2022 08:30 am |
Kevin Hsueh |
030537 | No Signature: Remote Support | |
|
W39303
|
Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Upgrade 3CX to version 18. Troubleshoot various other issues. |
04/19/2022 03:30 pm |
Charles Rafanan |
030536 | With Customer Signature | |
|
W39300
|
Onsite |
Department of Land Management Virginia Flores Work Requested: (by: Virginia Flores) Troubleshoot 3CX Phone System. Services down. |
04/18/2022 02:00 pm |
Kevin Hsueh |
030535 | With Customer Signature | |
|
W39299
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Saipan CYMA Server. Setup new employee profile on HR Workstation. |
04/18/2022 08:30 am |
Kevin Hsueh |
030534 | With Customer Signature | |
|
W39288
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Ambyth HQ Office network down. |
04/11/2022 08:30 am |
Kevin Hsueh |
030530 | With Customer Signature | |
|
W39286
|
Onsite |
Pacific Retina Specialists Marie Paulin Work Requested: (by: Marie Paulin) Deliver and install UPS for Server and Network Equipment. |
04/08/2022 10:30 am |
Charles Rafanan |
030528 | With Customer Signature | |
|
W39282
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Deliver and Setup Irene's workstation |
04/07/2022 02:25 pm |
Charles Rafanan |
030529 | With Customer Signature | |
|
W39279
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Factory Reset MacBook Pro |
04/06/2022 03:30 pm |
Kevin Hsueh |
030524 | With Customer Signature | |
|
W39277
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Transfer Irene's C: Drive Data to new 1TB SSD |
04/06/2022 04:15 pm |
Charles Rafanan |
030525 | With Customer Signature | |
|
W39274
|
Inhouse |
Unitek Environmental Conchita Iglopas Work Requested: (by: Conchita Iglopas) Setup laptop, install updates and install quickbooks software (standalone) |
04/06/2022 08:30 am |
Kevin Hsueh |
030523 | With Customer Signature | |
|
W39265
|
Inhouse |
Torgun Smith Torgun Smith Work Requested: (by: Torgun Smith) troubleshoot laptop |
04/04/2022 10:50 am |
|
030522 | With Customer Signature | |
|
W39262
|
Onsite |
Onward Mangilao Guam, Inc. Rose Aquino Work Requested: (by: Rose Aquino) Setup and provision 2 new IP Phones. Troubleshoot extension 136 issues. |
04/04/2022 09:30 am |
Kevin Hsueh |
030521 | With Customer Signature | |
|
W39258
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Vanessa Cruz Work Requested: (by: Vanessa Cruz) Setup Kaela's profile on workstation at Ambyth HQ location. |
03/31/2022 02:00 pm |
Charles Rafanan |
030517 | With Customer Signature | |
|
W39256
|
Emergency Onsite |
Department of Land Management Virginia Flores Work Requested: (by: Virginia Flores) Emergency Request: unable to make outbound calls. extension to extension calls fine. |
03/30/2022 03:00 pm |
Kevin Hsueh |
030516 | With Customer Signature | |
|
W39255
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Troubleshoot email forwarding issues. |
03/30/2022 01:30 pm |
Kevin Hsueh |
030515 | With Customer Signature | |
|
W39253
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup workstations at Piti and HQ office. Troubleshoot Jay's printing issue. Troubleshoot Irene's workstation. |
03/29/2022 02:00 pm |
Kevin Hsueh |
030511 | With Customer Signature | |
|
W39252
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Setup remote access for offsite CPA. |
03/29/2022 10:00 am |
Kevin Hsueh |
030508 | With Customer Signature | |
|
W39251
|
Remote |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Troubleshoot Exchange Email Issues. |
03/29/2022 08:30 am |
Kevin Hsueh |
030510 | No Signature: Remote Support: Mark Peredo | |
|
W39250
|
Inhouse |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Troubleshoot laptops. Linda's check virus protection and scan laptop. Princes' run hardware test on laptop. |
03/29/2022 09:30 am |
Charles Rafanan |
030514 | With Customer Signature | |
|
W39248
|
Onsite |
Unitek Environmental Jeanette Meno Work Requested: (by: Jeanette Meno) Work with Jean on CMMC upload to PIEE portal. |
03/28/2022 02:00 pm |
Kevin Hsueh |
030509 | With Customer Signature | |
|
W39246
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Saipan CYMA connection. Workstations unable to connect to server. |
03/27/2022 08:30 am |
Kevin Hsueh |
030507 | No Signature: Remote Support | |
|
W39245
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Saipan CYMA Issues |
03/25/2022 03:30 pm |
Kevin Hsueh |
030504 | No Signature: Remote Support | |
|
W39238
|
Inhouse |
Unitek Environmental Ben Suissa Work Requested: (by: Ben Suissa) Troubleshoot external hard drive. Drive is no longer accessible. |
03/23/2022 01:30 pm |
Alyx Bradley |
030492 | No Signature: Remote Support | |
|
W39236
|
Service Contract Onsite |
Micronesian Divers Association Wes Seleen Work Requested: (by: Wes Seleen) Troubleshoot Various Email and Profile Issues. |
03/23/2022 09:30 am |
Kevin Hsueh |
030490 | With Customer Signature | |
|
W39235
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Saipan to Guam printing issues. |
03/22/2022 02:30 pm |
Kevin Hsueh |
030489 | With Customer Signature | |
|
W39232
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Troubleshoot Service Advisor workstation. |
03/22/2022 08:30 am |
Kevin Hsueh |
030488 | With Customer Signature | |
|
W39230
|
Onsite |
Island Certs Corporation Brittany Duenas Work Requested: (by: Brittany Duenas) Troubleshoot network issues. |
03/21/2022 02:00 pm |
Kevin Hsueh |
030486 | With Customer Signature | |
|
W39229
|
Service Contract Remote |
Morrico Equipment Mary Rose Real Work Requested: (by: Mary Rose Real) Create new extension for Dawn Pilarca |
03/21/2022 09:00 am |
Kevin Hsueh |
030485 | No Signature: Remote Support | |
|
W39228
|
Onsite |
Pacific Retina Specialists Marie Paulin Work Requested: (by: Marie Paulin) Setup new HP Printer. |
03/21/2022 10:00 am |
Kevin Hsueh |
030483 | With Customer Signature | |
|
W39226
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot email distribution group issues. |
03/17/2022 02:30 pm |
Kevin Hsueh |
030479 | With Customer Signature | |
|
W39223
|
Service Contract Inhouse |
Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Troubleshoot Laptop Internet Connectivity Issues |
03/17/2022 01:30 pm |
Kevin Hsueh |
030481 | With Customer Signature | |
|
W39221
|
Service Contract Inhouse |
Guam Memorial Park Lynn Painter Work Requested: (by: Lynn Painter) Troubleshoot/Format 2TB External USB HDD |
03/17/2022 08:30 am |
Alyx Bradley |
030482 | No Signature: Work was done in-house and as part of work order previously performed. HDD will require delivery to location. | |
|
W39219
|
Inhouse |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Run windows update on Lenovo workstation and laptop |
03/14/2022 03:00 pm |
Charles Rafanan |
030478 | No Signature: | |
|
W39218
|
Service Contract Onsite |
Guam Memorial Park Lynn Painter Work Requested: (by: Lynn Painter) Check on GMP Back Up PC. PC freezing issues occur. |
03/16/2022 01:30 pm |
Kevin Hsueh |
030477 | With Customer Signature | |
|
W39217
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Troubleshoot Wes' outlook issues |
03/15/2022 01:30 pm |
Kevin Hsueh |
030475 | With Customer Signature | |
|
W39215
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) setup backup replication. one of external HDD failed causing system to freeze |
03/15/2022 10:30 am |
Chu Hsieh |
030471 | No Signature: remote support | |
|
W39214
|
Service Contract Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) CNH SOFTWARE UPDATE on laptop other equipment 3 |
03/15/2022 11:00 am |
Charles Rafanan |
030474 | With Customer Signature | |
|
W39213
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Deliver and setup workstation and laptop |
03/15/2022 09:30 am |
Kevin Hsueh |
030476 | With Customer Signature | |
|
W39211
|
Service Contract Onsite |
Micronesian Divers Association Wes Seleen Work Requested: (by: Wes Seleen) troubleshoot exchange server |
03/11/2022 04:00 pm |
Kevin Hsueh |
030470 | With Customer Signature | |
|
W39207
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Vanessa Cruz Work Requested: (by: Vanessa Cruz) Reset Ariel Dumapit's Email Password |
03/10/2022 05:30 pm |
Kevin Hsueh |
030469 | No Signature: Remote Support | |
|
W39201
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Deliver and setup Joleen's workstation. |
03/09/2022 10:00 am |
Kevin Hsueh |
030466 | With Customer Signature | |
|
W39200
|
Service Contract Remote |
Morrico Equipment Michelle Taisague Work Requested: (by: Michelle Taisague) Troubleshoot Low Disk Space Error |
03/09/2022 08:30 am |
Kevin Hsueh |
030465 | No Signature: Remote Support | |
|
W39196
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Back up data from hard drive and Reprep workstation. |
03/08/2022 08:38 am |
Charles Rafanan |
030464 | No Signature: Remote Support | |
|
W39195
|
Service Contract Onsite |
Morrico Equipment Michelle Bordallo Work Requested: (by: Guz deGuzman) Install 1TB SATA HDD on failed server (appsrv) |
03/07/2022 03:30 pm |
Chu Hsieh |
030461 | With Customer Signature | |
|
W39194
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) 1. Move Joleen’s workstation from Piti to Harmon corporate office. 2. Setup iPhone for JQuitaro. 3. Troubleshoot Jabra speak. 4. Troubleshoot Michael’s workstation. |
03/07/2022 02:00 pm |
Kevin Hsueh |
030462 | With Customer Signature | |
|
W39192
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Setup new Lenovo Laptops |
03/07/2022 09:30 am |
Kevin Hsueh |
030460 | With Customer Signature | |
|
W39189
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Vanessa Cruz) Deliver and setup HR workstation. |
03/04/2022 08:30 am |
Kevin Hsueh |
030456 | With Customer Signature | |
|
W39187
|
Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Meeting with GSY. |
03/03/2022 02:00 pm |
Kevin Hsueh |
030455 | With Customer Signature | |
|
W39185
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Pickup HR workstation to install SSD and Memory at DSI. |
03/03/2022 08:38 am |
Kevin Hsueh |
030454 | With Customer Signature | |
|
W39182
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) Upgrade 3CX to version 18. Move 3CX instance to new server running Windows Server 2016. |
03/04/2022 03:00 pm |
Kevin Hsueh |
030457 | With Customer Signature | |
|
W39181
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Transfer ownership of two SonicWall TZ370 to Pacific Star per Gus request |
03/02/2022 09:45 am |
Chu Hsieh |
030451 | No Signature: remote | |
|
W39174
|
Service Contract Remote |
Guam Shipyard Matthews Pothen Work Requested: (by: Matthews Pothen) Mathew Pothen called saying Dan at Agat office can't print |
02/28/2022 11:50 am |
Chu Hsieh |
030447 | No Signature: remote support | |
|
W39173
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Setup new employee profile on workstation. |
02/28/2022 10:00 am |
Kevin Hsueh |
030446 | With Customer Signature | |
|
W39169
|
Service Contract Remote |
Guam Shipyard Glenda Work Requested: (by: Glenda ) Install Agat Printers on Anthony's laptop |
02/24/2022 03:30 pm |
Kevin Hsueh |
030444 | No Signature: Remote Support | |
|
W39166
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Troubleshoot various issues. |
02/24/2022 08:30 am |
Kevin Hsueh |
030435 | With Customer Signature | |
|
W39164
|
Onsite |
Cruz Benefits Aileen Cruz Work Requested: (by: Aileen Cruz) Troubleshoot network issues. |
02/23/2022 02:00 pm |
Kevin Hsueh |
030433 | With Customer Signature | |
|
W39163
|
Service Contract Remote |
Guam Shipyard Glenda Work Requested: (by: Glenda ) Troubleshoot Gerlie's workstation |
02/23/2022 10:30 am |
Kevin Hsueh |
030431 | No Signature: Remote Support | |
|
W39162
|
Inhouse |
Unitek Environmental Conchita Iglopas Work Requested: (by: Conchita Iglopas) Attempt Data Recovery on External Hard Drive |
02/23/2022 11:00 am |
Charles Rafanan |
030450 | With Customer Signature | |
|
W39161
|
Onsite |
Unitek Environmental Conchita Iglopas Work Requested: (by: Conchita Iglopas) Troubleshoot Conchita's workstation. |
02/23/2022 09:00 am |
Kevin Hsueh |
030430 | With Customer Signature | |
|
W39160
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Vanessa Cruz Work Requested: (by: Vanessa Cruz) Configure email forwarding and remove email account. |
02/23/2022 08:30 am |
Kevin Hsueh |
030429 | No Signature: Remote Support | |
|
W39157
|
Service Contract Onsite |
Marianas Gas Corporation Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Jun and Aris unable to print after GTA switch over to new VPN connection over the weekend |
02/22/2022 09:45 am |
Chu Hsieh |
030427 | With Customer Signature | |
|
W39156
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Cynthia reported unable to call or receive outside calls. |
02/21/2022 11:45 am |
Chu Hsieh |
030426 | No Signature: remote | |
|
W39155
|
After Hours Remote |
Morrico Equipment Ross Morrison Work Requested: (by: Ross Morrison) Ross is in Saipan and could not connect to Morrico's VPN |
02/20/2022 01:00 pm |
Chu Hsieh |
030425 | No Signature: remote | |
|
W39154
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Assist with GTA MTSB Install. |
02/19/2022 09:00 am |
Kevin Hsueh |
030424 | No Signature: no one onsite to sign | |
|
W39153
|
After Hours Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) GTA installing Fortigate VPN |
02/19/2022 09:00 am |
Chu Hsieh |
030423 | With Customer Signature | |
|
W39152
|
Service Contract Remote |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Check server after the installation of 118 updates started at noon. |
02/18/2022 05:30 pm |
Chu Hsieh |
030422 | No Signature: Remote | |
|
W39151
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Michael Schniep Work Requested: (by: Michael Schniep) Create new email account for Christopher Perez |
02/18/2022 10:30 am |
Kevin Hsueh |
030421 | No Signature: Remote Support | |
|
W39143
|
Onsite |
Prestige Automobiles John Shen Work Requested: (by: John Shen) Troubleshoot laptop issues |
02/15/2022 02:00 pm |
Kevin Hsueh |
030419 | With Customer Signature | |
|
W39141
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Ambyth Email issue |
02/14/2022 01:30 pm |
Kevin Hsueh |
030418 | No Signature: Remote Support | |
|
W39140
|
Service Contract Inhouse |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) prep laptop USER ID: Adelgado Password: Password1 |
02/14/2022 02:22 pm |
Charles Rafanan |
030417 | With Customer Signature | |
|
W39132
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot various issues. |
02/11/2022 09:00 am |
Kevin Hsueh |
030414 | With Customer Signature | |
|
W39129
|
Onsite |
Onward Mangilao Guam, Inc. Rose Aquino Work Requested: (by: Rose Aquino) Site survey to install 3CX IP Phone in Spa area. |
02/10/2022 09:30 am |
Kevin Hsueh |
030412 | With Customer Signature | |
|
W39127
|
Inhouse |
Goody’s Jeff Bristol Work Requested: (by: Jeff Bristol) Workstation- since updated to windows 10 isn’t allowing the customer to type in information and it shows unsecured. Customer has also requested that as much as possible- if they can get the unit by today due to their customer information being included in the system. |
02/09/2022 10:26 am |
Kevin Hsueh |
030413 | With Customer Signature | |
|
W39126
|
Service Contract Onsite |
Guam Memorial Park Lynn Painter Work Requested: (by: Lynn Painter) Troubleshoot Jor-El's workstation. Troubleshoot HP Printer issue. |
02/09/2022 10:30 am |
Kevin Hsueh |
030411 | With Customer Signature | |
|
W39125
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Setup Bella's email account on her new mobile phone. |
02/09/2022 09:30 am |
Kevin Hsueh |
030409 | With Customer Signature | |
|
W39124
|
Onsite |
Department of Land Management Darline Enaligo Work Requested: (by: Darline Enaligo) Work with DLM to record new 3CX AA greetings. Configure call flow based on new 3CX AA greetings. |
02/08/2022 09:30 am |
Kevin Hsueh |
030410 | With Customer Signature | |
|
W39122
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Install CYMA update on server and workstations |
02/07/2022 09:30 am |
Kevin Hsueh |
030405 | With Customer Signature | |
|
W39121
|
After Hours Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Meet GTA at Hamon office to install MTSB |
02/05/2022 09:00 am |
Chu Hsieh |
030404 | No Signature: No one available | |
|
W39120
|
After Hours Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Assist with GTA MTSB Install |
02/05/2022 09:00 am |
Kevin Hsueh |
030402 | No Signature: No one onsite to sign | |
|
W39117
|
Onsite |
Cruz Benefits Joyce Aquiningoc Work Requested: (by: Joyce Aquiningoc) Troubleshoot and Check Promethean Interactive WhiteBoard. |
02/04/2022 09:30 am |
Kevin Hsueh |
030402 | With Customer Signature | |
|
W39112
|
Inhouse |
Equatorial Manufactory, Inc. Cynthia Moises Work Requested: (by: Cynthia Moises) Troubleshoot ACPACC Workstation. NOTE: Workstation CD Drive plastic casing was damaged when system was dropped off. |
01/31/2022 04:16 pm |
Kevin Hsueh |
030400 | With Customer Signature | |
|
W39111
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Troubleshoot GMP Server |
01/31/2022 08:00 am |
Kevin Hsueh |
030397 | With Customer Signature | |
|
W39110
|
Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Angel came by to drop-off the laptop from work order W391109 |
02/01/2022 08:30 am |
Kevin Hsueh |
030398 | With Customer Signature | |
|
W39109
|
Service Contract Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Troubleshoot Alma's Laptop |
01/28/2022 02:00 pm |
Kevin Hsueh |
030393 | With Customer Signature | |
|
W39107
|
Onsite |
HSE Pacific Mary P. Rhodes Work Requested: (by: Mary P. Rhodes) Troubleshoot various issues |
01/28/2022 10:30 am |
Kevin Hsueh |
030391 | With Customer Signature | |
|
W39106
|
Onsite |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Troubleshoot various issues. |
01/28/2022 09:30 am |
Kevin Hsueh |
030390 | With Customer Signature | |
|
W39105
|
Service Contract Remote |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Troubleshoot Alma's RDP issues. Create new email account. |
01/27/2022 01:30 pm |
Kevin Hsueh |
030392 | No Signature: Remote Support | |
|
W39104
|
Service Contract Remote |
Marianas Gas Corporation Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Video conference with GTA |
01/26/2022 03:00 pm |
Chu Hsieh |
030387 | No Signature: remote | |
|
W39103
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Microsoft Teams Meeting with GTA and Ajay |
01/26/2022 03:00 pm |
Kevin Hsueh |
030386 | No Signature: Remote Support | |
|
W39096
|
Inhouse |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Install SSD |
01/24/2022 01:37 pm |
Charles Rafanan |
030384 | With Customer Signature | |
|
W39095
|
Service Contract Remote |
JMC Equipment Rental Juls Manibusan Work Requested: (by: Juls Manibusan) Troubleshoot Juls' QuickBooks |
01/24/2022 11:15 am |
Kevin Hsueh |
030369 | No Signature: Remote Support | |
|
W39094
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Setup new user profile for Teddy Garcia |
01/27/2022 11:00 am |
Kevin Hsueh |
030388 | With Customer Signature | |
|
W39088
|
Inhouse |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Per Glenda, upgrade workstation to Windows 10. |
01/21/2022 11:00 am |
Charles Rafanan |
030385 | With Customer Signature | |
|
W39087
|
Inhouse |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Clone HDD to new SSD. Install SSD on HP Workstation. |
01/21/2022 10:01 am |
Charles Rafanan |
030367 | With Customer Signature | |
|
W39086
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jay Garrido) Troubleshoot Anthony Quinata MS Office 365 issues |
01/21/2022 08:30 am |
Kevin Hsueh |
030366 | No Signature: Remote Support | |
|
W39085
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Troubleshoot various issues |
01/20/2022 03:00 pm |
Kevin Hsueh |
030365 | With Customer Signature | |
|
W39084
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Setup new Lenovo Laptops |
01/20/2022 09:30 am |
Kevin Hsueh |
030364 | With Customer Signature | |
|
W39082
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Check QuickBooks. Dave reported Mark is unable to switch to multi user mode |
01/19/2022 12:30 pm |
Kevin Hsueh |
030362 | No Signature: Remote Support | |
|
W39081
|
Inhouse |
Cruz Benefits Aileen Cruz Work Requested: (by: Aileen Cruz) Recover Data from Hard drive of defective workstation |
01/19/2022 04:00 pm |
Charles Rafanan |
030363 | No Signature: Remote Support | |
|
W39080
|
Onsite |
Cruz Benefits Aileen Cruz Work Requested: (by: Aileen Cruz) Troubleshoot Various Issues |
01/19/2022 02:00 pm |
Kevin Hsueh |
030361 | With Customer Signature | |
|
W39079
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Check CYMA Server. Unable to access. |
01/19/2022 12:00 pm |
Kevin Hsueh |
030360 | With Customer Signature | |
|
W39077
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Setup new IP Phones. |
01/18/2022 02:30 pm |
Kevin Hsueh |
030357 | With Customer Signature | |
|
W39075
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Unable to access Exchange server |
01/17/2022 09:30 am |
Chu Hsieh |
030355 | No Signature: remote | |
|
W39074
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup profile and workstation for new employee |
01/17/2022 09:30 am |
Kevin Hsueh |
030354 | With Customer Signature | |
|
W39073
|
Inhouse |
Our Lady of Peace Rose Tobes Work Requested: (by: Rose Tobes) Thermal scanning inverted camera |
01/14/2022 04:34 pm |
Deo Angelo Lim |
030356 | With Customer Signature | |
|
W39071
|
Onsite |
Department of Land Management Virginia Flores Work Requested: (by: Virginia Flores) Troubleshoot various 3CX issues |
01/14/2022 09:30 am |
Kevin Hsueh |
030350 | With Customer Signature | |
|
W39070
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Upgrade workstation to Windows 10 |
01/13/2022 03:35 pm |
Charles Rafanan |
030353 | With Customer Signature | |
|
W39064
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Troubleshoot QuickBooks Issue. Update 3CX Phone System. |
01/12/2022 09:00 am |
Kevin Hsueh |
030347 | With Customer Signature | |
|
W39053
|
Onsite |
Onward Mangilao Guam, Inc. Rose Aquino Work Requested: (by: Rose Aquino) Upgrade 3CX to version 18 |
01/06/2022 09:00 am |
Kevin Hsueh |
030343 | With Customer Signature | |
|
W39046
|
Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Troubleshoot various issues |
01/05/2022 09:30 am |
Kevin Hsueh |
030342 | With Customer Signature | |
|
W39042
|
Onsite |
Domino's Pizza of Guam Alvin Nacu Work Requested: (by: Alvin Nacu) Troubleshoot Domino's NCS IP Phone issues. |
01/04/2022 10:30 am |
Kevin Hsueh |
030341 | With Customer Signature | |
|
W39038
|
Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Lisa reported no incoming or outgoing emails |
01/03/2022 09:00 am |
Chu Hsieh |
030337 | No Signature: remote | |
|
W39036
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Reset Gail's login credentials for CYMA. Take backup of CYMA4 folder for CYMA Guam and Saipan servers. |
12/30/2021 10:30 am |
Kevin Hsueh |
030336 | No Signature: Remote Support | |
|
W39035
|
Onsite |
J&B Modern Tech Gene Bangayan Work Requested: (by: Gene Bangayan ) Terminate and certify network line. |
12/30/2021 09:00 am |
Kevin Hsueh |
030335 | With Customer Signature | |
|
W39034
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot Piti office internet slowness |
12/29/2021 02:00 pm |
Kevin Hsueh |
030334 | With Customer Signature | |
|
W39033
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Take manual backup of CYMA Guam and CYMA Saipan databases. Check MyHosting (ambyth.guam.net) subscription. |
12/29/2021 08:30 am |
Kevin Hsueh |
030333 | No Signature: Remote Support | |
|
W39031
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Add Anthony Barcinas to ops@ambyth.com distribution group. Troubleshoot Jason Manahan's Outlook Client issues. |
12/28/2021 03:30 pm |
Kevin Hsueh |
030330 | No Signature: Remote Support | |
|
W39029
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Gather network info requested by GTA |
12/28/2021 11:00 am |
Chu Hsieh |
030328 | No Signature: remote | |
|
W39028
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Deliver and setup 2 Access Points |
12/28/2021 10:30 am |
Kevin Hsueh |
030329 | No Signature: Remote Support | |
|
W39026
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Troubleshoot Xerox Scanning Issues |
12/27/2021 01:30 pm |
Kevin Hsueh |
030327 | With Customer Signature | |
|
W39025
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Troubleshoot Jamis Server |
12/27/2021 10:30 am |
Kevin Hsueh |
030326 | With Customer Signature | |
|
W39022
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot Justin's Macbook |
12/27/2021 09:00 am |
Kevin Hsueh |
030325 | With Customer Signature | |
|
W39017
|
Service Contract Remote |
Guam Shipyard Glenda Work Requested: (by: Glenda ) Troubleshoot Glenda's workstation |
12/22/2021 08:15 am |
Kevin Hsueh |
030307 | No Signature: Remote Support | |
|
W39016
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Setup backup for HarmonFS server. Troubleshoot various email issues. |
12/21/2021 01:30 pm |
Kevin Hsueh |
030303 | With Customer Signature | |
|
W39012
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Setup Windows Server Backup for CYMA and HarmonFS servers. Troubleshoot Leiana's laptop. |
12/20/2021 01:30 pm |
Kevin Hsueh |
030302 | With Customer Signature | |
|
W39006
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Check Ambyth Server Network Share Drives. Check Chris Perez’s workstation. Check Liz’s MS Office. |
12/17/2021 09:30 am |
Kevin Hsueh |
030301 | With Customer Signature | |
|
W39005
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Troubleshoot Glenda's access. Discuss GTA PRI Phone Number Spreadsheet. |
12/16/2021 04:00 pm |
Kevin Hsueh |
030300 | No Signature: Remote Support | |
|
W39000
|
Service Contract Remote |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Guz from AK request to confirm draft drawing of server and network devices created by Inchscape. |
12/16/2021 10:30 am |
Chu Hsieh |
030298 | No Signature: remote | |
|
W38999
|
Onsite |
Onward Mangilao Guam, Inc. Rose Aquino Work Requested: (by: Rose Aquino) Configure new cordless IP Phone and Base. |
12/15/2021 01:30 pm |
Kevin Hsueh |
030297 | With Customer Signature | |
|
W38995
|
Service Contract Remote |
Morrico Equipment Rene Molinos Work Requested: (by: Rene Molinos) Provision IP Phone for Darren |
12/14/2021 10:00 am |
Kevin Hsueh |
030292 | No Signature: Remote Support | |
|
W38993
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot Email issue to black construction. Troubleshoot ambythjobs@ambyth.com emails. |
12/14/2021 11:00 am |
Kevin Hsueh |
030286 | No Signature: Remote Support | |
|
W38991
|
Service Contract Remote |
Guam Shipyard Glenda Work Requested: (by: Glenda ) Glenda reported she cannot access emails or share drives in Agat. |
12/14/2021 10:00 am |
Kevin Hsueh |
030287 | No Signature: Remote Support | |
|
W38990
|
Service Contract Onsite |
Morrico Equipment Rene Molinos Work Requested: (by: Rene Molinos) Install Office 365 on Darren PC. Check Label printer at parts. |
12/14/2021 09:00 am |
|
030285 | With Customer Signature | |
|
W38989
|
Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: (by: Guy Binoya) Troubleshoot Guy's HP Printer |
12/14/2021 09:00 am |
Kevin Hsueh |
030289 | With Customer Signature | |
|
W38987
|
Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Troubleshoot qty. 3 laptops |
12/14/2021 09:00 am |
Charles Rafanan |
030295 | With Customer Signature | |
|
W38986
|
Inhouse |
MidPac Far East Melissa Perez-Martinez Work Requested: (by: Melissa Perez-Martinez) Inhouse test as thermal scanner app is crashing. Requested by: Melissa (Midpac Far East) |
12/13/2021 02:23 pm |
Deo Angelo Lim |
030290 | With Customer Signature | |
|
W38985
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Setup Anthony's profile on workstation. |
12/13/2021 02:30 pm |
Kevin Hsueh |
030291 | With Customer Signature | |
|
W38984
|
Inhouse |
Edwin Supit Edwin Supit Work Requested: (by: Edwin Supit) Computer is frozen and hardware error customer dropped off Caraele Portable SSD |
12/14/2021 02:00 pm |
Charles Rafanan |
030296 | No Signature: Remote Support | |
|
W38983
|
Onsite |
MidPac Far East Melissa Perez-Martinez Work Requested: (by: Melissa Perez-Martinez) Check Thermal Scanner issues |
12/13/2021 01:30 pm |
Kevin Hsueh |
030290 | With Customer Signature | |
|
W38982
|
Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Setup new profile and email for new employee |
12/13/2021 09:30 am |
Kevin Hsueh |
030284 | With Customer Signature | |
|
W38980
|
Inhouse |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Replace hard drive on desktop computer |
12/10/2021 03:00 pm |
Charles Rafanan |
030283 | With Customer Signature | |
|
W38979
|
Service Contract Remote |
Morrico Equipment Allan Morrison Work Requested: (by: Allan Morrison) export Allan's Morricoequipment.com email and import to new mailbox allan@mataistreet.com. |
12/07/2021 04:00 pm |
Chu Hsieh |
030281 | No Signature: remote | |
|
W38972
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Troubleshoot Joephet's timeslips access |
12/09/2021 01:30 pm |
Kevin Hsueh |
030279 | With Customer Signature | |
|
W38971
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Pick up Bella's workstation. Bring back to DSI to install new SSD. |
12/09/2021 10:30 am |
Charles Rafanan |
030280 | With Customer Signature | |
|
W38958
|
Service Contract Remote |
Morrico Equipment Allan Morrison Work Requested: (by: Allan Morrison) Export Allan's Exchange Email and setup exchange to forward incoming emails to new email address |
12/04/2021 09:00 am |
Chu Hsieh |
030272 | No Signature: remote | |
|
W38957
|
Inhouse |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Install SSD to desktop |
12/03/2021 03:54 pm |
Kevin Hsueh |
030271 | With Customer Signature | |
|
W38955
|
Inhouse |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Run hardware test on Lenovo P410 |
12/03/2021 09:00 am |
Charles Rafanan |
030270 | No Signature: Remote Support | |
|
W38954
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Setup emails in outlook. Setup Zachary Ilek MS Office 365 and email account. |
12/02/2021 04:30 pm |
Kevin Hsueh |
030277 | No Signature: Remote Support | |
|
W38942
|
Service Contract Remote |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Project Morrico IT Kick Off with AK |
11/30/2021 03:00 pm |
Chu Hsieh |
030263 | No Signature: remote | |
|
W38941
|
Service Contract Remote |
Morrico Equipment Allan Morrison Work Requested: (by: Allan Morrison) Setup Allan new Exchange account and DNS services |
11/30/2021 01:00 pm |
Chu Hsieh |
030262 | No Signature: remote | |
|
W38938
|
Onsite |
KHLG Associates Vicente Ada Work Requested: (by: Vicente Ada) Troubleshoot Promethean Board. |
12/01/2021 10:00 am |
Jason Soliva |
030323 | With Customer Signature | |
|
W38937
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Troubleshoot various issues. |
11/30/2021 03:30 pm |
Kevin Hsueh |
030261 | No Signature: Remote Support | |
|
W38936
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Troubleshoot GSY Agat Canon Scan to Email issue. |
11/30/2021 02:00 pm |
Kevin Hsueh |
030260 | With Customer Signature | |
|
W38935
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Setup Hosted Exchange Email accounts on users Outlook clients |
11/30/2021 09:00 am |
Kevin Hsueh |
030259 | No Signature: Remote Support | |
|
W38934
|
Service Contract Onsite |
JMC Equipment Rental Dave Taitano Work Requested: (by: Dave Taitano) Troubleshoot Servers. Unable to access remotely. |
11/29/2021 03:30 pm |
Kevin Hsueh |
030256 | With Customer Signature | |
|
W38933
|
Service Contract Remote |
Morrico Equipment Allan Morrison Work Requested: (by: Allan Morrison) Work on creating new internet domain |
11/29/2021 10:00 am |
Chu Hsieh |
030254 | No Signature: remote | |
|
W38932
|
Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Setup 2 new workstations |
11/29/2021 09:00 am |
Kevin Hsueh |
030253 | With Customer Signature | |
|
W38931
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Check JMCAPPSRV Backup and QuickBooks |
11/24/2021 03:00 pm |
Kevin Hsueh |
030252 | No Signature: Remote Support | |
|
W38929
|
Service Contract Onsite |
Marianas Gas Corporation Ma. Rodelia Estampador Work Requested: (by: Ma. Rodelia Estampador ) Upgrade Denali on Server and workstations |
11/23/2021 02:00 pm |
Kevin Hsueh |
030235 | With Customer Signature | |
|
W38927
|
Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Setup 2 new workstations |
11/23/2021 09:00 am |
Charles Rafanan |
030255 | No Signature: Remote Support | |
|
W38926
|
Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Configure laptops Requesting for the following services to be done on tech laptops: T0489: take the keyboard from damaged laptop (Brandon) and install on this laptop. T0507: setup laptop for this tech number T0514: reinstall and setup EBS |
11/22/2021 01:30 pm |
Charles Rafanan |
030232 | With Customer Signature | |
|
W38925
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Setup QuickBooks 22 on APPSRV. |
11/22/2021 02:00 pm |
Kevin Hsueh |
030234 | With Customer Signature | |
|
W38924
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Work with Jacob on OMNIX invoicing system. |
11/22/2021 09:00 am |
Kevin Hsueh |
030233 | With Customer Signature | |
|
W38922
|
Onsite |
Domino's Pizza of Guam Vanessa Work Requested: (by: Vanessa ) Troubleshoot NCS location IP Phones. GTA replaced modem and all phones are down. |
11/19/2021 09:45 am |
Kevin Hsueh |
030230 | With Customer Signature | |
|
W38920
|
Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Upgrade Debtmaster on server and workstations |
11/19/2021 09:00 am |
Kevin Hsueh |
030229 | With Customer Signature | |
|
W38919
|
Service Contract Remote |
Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) Configure HyperV VM network settings. Troubleshoot GSCDC time settings. |
11/18/2021 03:00 pm |
Kevin Hsueh |
030227 | No Signature: Remote Support | |
|
W38917
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Check Jamis server as it shuts down randomly. One of PC does not have network connection. Scan to email from copier has issues. |
11/18/2021 02:00 pm |
|
030225 | With Customer Signature | |
|
W38914
|
Service Contract Remote |
JMC Equipment Rental Greg Graham Work Requested: (by: Greg Graham) Troubleshoot Exchange Email. Troubleshoot Greg's MS Office 365 |
11/17/2021 11:00 am |
Kevin Hsueh |
030224 | No Signature: Remote Support | |
|
W38913
|
Service Contract Onsite |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Replace batteries on a few UPS |
11/17/2021 05:00 pm |
Chu Hsieh |
030221 | With Customer Signature | |
|
W38912
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup new Hosted Exchange email accounts on users' mobile phones. |
11/17/2021 09:00 am |
Kevin Hsueh |
030223 | No Signature: Remote Support | |
|
W38911
|
Service Contract Remote |
JMC Equipment Rental Greg Graham Work Requested: (by: Greg Graham) Troubleshoot Email Issue |
11/16/2021 03:30 pm |
Kevin Hsueh |
030220 | No Signature: Remote Support | |
|
W38909
|
Onsite |
Nicdao Chiropractic & Wellness Eli Poasa Work Requested: (by: Eli Poasa) Some of PC unable to to connect to SQL database |
11/16/2021 02:30 pm |
Chu Hsieh |
030219 | With Customer Signature | |
|
W38906
|
Service Contract Onsite |
Guam Shipyard Matthews Pothen Work Requested: (by: Matthews Pothen) Troubleshoot Canon printer with IBSS tech |
11/16/2021 10:00 am |
Kevin Hsueh |
030218 | With Customer Signature | |
|
W38905
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Hosted Exchange Email Migration. |
11/16/2021 04:00 pm |
Kevin Hsueh |
030222 | No Signature: Remote Support | |
|
W38904
|
Service Contract Remote |
Guam Shipyard Matthews Pothen Work Requested: (by: Matthews Pothen) Check Agat office Canon printer scanning issues. |
11/15/2021 03:30 pm |
Kevin Hsueh |
030217 | No Signature: Remote Support | |
|
W38900
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Work with Ninth Design to configure MX and DNS record changes. Setup new Hosted Exchange Email Profile on users' outlook client. |
11/15/2021 01:30 pm |
Kevin Hsueh |
030216 | With Customer Signature | |
|
W38898
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Troubleshoot 3CX and Exchange |
11/12/2021 02:30 pm |
Kevin Hsueh |
030215 | No Signature: Remote Support | |
|
W38887
|
Onsite |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Troubleshoot profile issues. Update QuickBooks on Front Desk workstation. |
11/09/2021 01:30 pm |
Kevin Hsueh |
030208 | With Customer Signature | |
|
W38886
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Hosted Exchange Email migration preparation. |
11/09/2021 09:30 am |
Kevin Hsueh |
030209 | With Customer Signature | |
|
W38880
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Hosted Exchange Email Deployment: Begin archive of old emails on all user's outlook clients. |
11/08/2021 10:00 am |
Kevin Hsueh |
030204 | With Customer Signature | |
|
W38878
|
Onsite |
Harvest Christian Academy Bryce Collier Work Requested: (by: Bryce Collier) Troubleshoot 3CX. Choppy Calls. |
11/05/2021 09:00 am |
Kevin Hsueh |
030203 | With Customer Signature | |
|
W38876
|
Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Troubleshoot Terry's workstation |
11/04/2021 09:00 am |
Kevin Hsueh |
030202 | With Customer Signature | |
|
W38867
Ref/PO#851817 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 851817 |
11/02/2021 09:00 am |
Kevin Hsueh |
030200 | No Signature: Level 10 Service | |
|
W38866
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) Pick up Lenovo Server to prep at DSI. |
11/02/2021 11:04 am |
Kevin Hsueh |
030226 | With Customer Signature | |
|
W38861
|
Onsite |
Unitek Environmental Anna Clark Work Requested: (by: Anna Clark) Setup workstation for Sean |
10/29/2021 01:30 pm |
Kevin Hsueh |
030199 | With Customer Signature | |
|
W38860
|
Service Contract Onsite |
Marianas Gas Corporation Del Estampador Work Requested: (by: Del Estampador) Upgrade Denali on server and workstations. |
10/29/2021 09:30 am |
Kevin Hsueh |
030198 | With Customer Signature | |
|
W38857
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot Piti Office network |
10/26/2021 03:00 pm |
Kevin Hsueh |
030194 | With Customer Signature | |
|
W38855
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Setup Sage Security Shield. Troubleshoot Peachtree Fixed Assets. |
10/26/2021 09:00 am |
Kevin Hsueh |
030193 | With Customer Signature | |
|
W38854
|
Service Contract Inhouse |
Guam Memorial Park Lynn Painter Work Requested: (by: Lynn Painter) Install new SonicWALL TZ370 |
10/26/2021 03:30 pm |
Kevin Hsueh |
030192 | With Customer Signature | |
|
W38853
|
Service Contract Remote |
Morrico Equipment Torgun Smith Work Requested: (by: Torgun Smith) Renew and rekey SSL certrificate for remote.morricoequipment.com |
10/25/2021 12:00 pm |
Chu Hsieh |
030187 | No Signature: remote | |
|
W38852
|
Service Contract Remote |
Morrico Equipment Rene Molinos Work Requested: (by: Rene Molinos) Configure Exchange Email Forwarding |
10/25/2021 11:00 am |
Kevin Hsueh |
030186 | No Signature: Remote Support | |
|
W38851
|
Service Contract Inhouse |
Morrico Equipment Michelle Taisague Work Requested: (by: Michelle Taisague) Customer spoke with Kevin, before drop-off |
10/27/2021 09:30 am |
Kevin Hsueh |
030191 | With Customer Signature | |
|
W38850
|
Onsite |
Unitek Environmental LeRoy Moore Work Requested: (by: LeRoy Moore) Update WAN Static IP with new IP from IT&E. |
10/22/2021 11:00 am |
Kevin Hsueh |
030169 | With Customer Signature | |
|
W38848
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup several staffs' email accounts on their new mobile phones. |
10/21/2021 03:00 pm |
Kevin Hsueh |
030167 | With Customer Signature | |
|
W38845
|
Service Contract Remote |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Download and install Foresight Intelligence Update. |
10/21/2021 08:30 am |
Kevin Hsueh |
030166 | No Signature: Remote Support | |
|
W38843
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot Lenovo Desktop |
10/20/2021 02:00 pm |
Kevin Hsueh |
030288 | No Signature: Remote Support | |
|
W38842
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Troubleshoot Jay's workstation printing issues. |
10/20/2021 10:00 am |
Kevin Hsueh |
030160 | With Customer Signature | |
|
W38841
|
Onsite |
Guam Insurance Adjusters Bridget Bagiac Work Requested: (by: Bridget Bagiac) Reinstall Windows 10 Pro on Dell Latitude Laptop. |
10/22/2021 09:00 am |
Kevin Hsueh |
030165 | With Customer Signature | |
|
W38840
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup Duo Security and email account on Joy's new mobile phone. Troubleshoot scanning issues. |
10/19/2021 03:00 pm |
Kevin Hsueh |
030159 | With Customer Signature | |
|
W38839
Ref/PO#T20210914.0004 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market Service T20210914.0004 to decommission equipment at Guam National Guard. |
10/19/2021 09:00 am |
Kevin Hsueh |
030158 | No Signature: Work Market Service | |
|
W38837
|
Service Contract Onsite |
Morrico Equipment Mary Rose Real Work Requested: (by: Mary Rose Real) Setup new Xerox printer in Rental Office. Install Allison software on tech laptop. |
10/18/2021 09:00 am |
Kevin Hsueh |
030155 | With Customer Signature | |
|
W38836
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Troubleshoot Nel's Printing Issue |
10/15/2021 11:00 am |
Kevin Hsueh |
030152 | With Customer Signature | |
|
W38833
|
Onsite |
Title Guaranty of Guam Shin Taira Work Requested: (by: Shin Taira) Troubleshoot 3 IP Phone registration issues. |
10/15/2021 02:00 pm |
Kevin Hsueh |
030153 | With Customer Signature | |
|
W38824
|
Onsite |
Unitek Environmental Anna Clark Work Requested: (by: Anna Clark) Setup new workstation for Sean |
10/08/2021 09:00 am |
Kevin Hsueh |
030147 | With Customer Signature | |
|
W38823
|
Service Contract Remote |
KHLG Associates Kent Hsieh Work Requested: (by: Kent Hsieh) 3CX Configurations |
10/07/2021 04:00 pm |
Kevin Hsueh |
030168 | No Signature: Remote Support | |
|
W38816
|
Onsite |
Onward Mangilao Guam, Inc. Rose Aquino Work Requested: (by: Jetan Sahni) Troubleshoot W52 Base (IP: 10.0.0.103). Locate W52 Base that Extension 136 is registered to. |
10/06/2021 09:30 am |
Kevin Hsueh |
030144 | With Customer Signature | |
|
W38813
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Upgrade frontdesk pc with parts form Kaylen old pc. |
10/04/2021 04:00 pm |
Chu Hsieh |
030143 | With Customer Signature | |
|
W38810
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Replace kcruz system |
10/01/2021 11:00 am |
Chu Hsieh |
030136 | With Customer Signature | |
|
W38808
|
Inhouse |
Unitek Environmental Anna Clark Work Requested: (by: Anna Clark) Install SSD for Anna's workstation. Setup 2 new Lenovo Laptops. |
10/01/2021 02:00 pm |
Kevin Hsueh |
030142 | With Customer Signature | |
|
W38805
|
Service Contract Onsite |
Morrico Equipment Rene Molinos Work Requested: (by: Rene Molinos) Check network at front desk and Ross PDF issues. |
09/30/2021 10:30 am |
Chu Hsieh |
030140 | With Customer Signature | |
|
W38803
|
Onsite |
Department of Land Management Virginia Flores Work Requested: (by: Virginia Flores) Troubleshoot Various IP Phone Issues |
09/30/2021 03:30 pm |
Kevin Hsueh |
030126 | With Customer Signature | |
|
W38802
|
Remote |
Onward Mangilao Guam, Inc. Jetan Sahni Work Requested: (by: Jetan Sahni) Update 3CX Phone System Configuration |
09/29/2021 09:30 am |
Kevin Hsueh |
030138 | No Signature: Remote Support | |
|
W38799
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot various issues |
09/27/2021 01:30 pm |
Kevin Hsueh |
030120 | With Customer Signature | |
|
W38797
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot Alan Pasion's laptop |
09/24/2021 01:50 pm |
Kevin Hsueh |
030113 | No Signature: Remote Support | |
|
W38796
|
Service Contract Remote |
KHLG Associates Kent Hsieh Work Requested: (by: Kent Hsieh) 3CX Phone System configurations |
09/22/2021 04:00 pm |
Kevin Hsueh |
030112 | No Signature: Remote Support | |
|
W38795
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot Dell Optiplex 3020 |
09/24/2021 08:30 am |
Kevin Hsueh |
030112 | No Signature: Remote Support | |
|
W38794
|
Inhouse |
Unitek Environmental Anna Clark Work Requested: (by: Anna Clark) Setup 2 Lenovo Workstation |
09/23/2021 02:00 pm |
Kevin Hsueh |
030137 | With Customer Signature | |
|
W38792
|
Onsite |
Unitek Environmental Anna Clark Work Requested: (by: Anna Clark) setup 2 workstations. Troubleshoot various issues. |
09/23/2021 08:30 am |
Kevin Hsueh |
030095 | With Customer Signature | |
|
W38791
|
Service Contract Inhouse |
Marianas Gas Corporation Del Estampador Work Requested: (by: Del Estampador) Spoke with Kevin need asap |
09/23/2021 01:30 pm |
Kevin Hsueh |
030096 | With Customer Signature | |
|
W38789
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: (by: Melet Santos) Setup laptop for Cedric |
09/22/2021 09:30 am |
Kevin Hsueh |
030089 | With Customer Signature | |
|
W38788
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) 2 employee reporting issues with Outlook |
09/22/2021 09:30 am |
Chu Hsieh |
030093 | With Customer Signature | |
|
W38787
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot xray sensor issue in OP C |
09/22/2021 08:30 am |
Kevin Hsueh |
030092 | With Customer Signature | |
|
W38786
|
Inhouse |
Island Equipment Company Aris Capiral Work Requested: (by: Aris Aris Capiral) Spoke with Kevin beforehand |
09/21/2021 02:13 pm |
Kevin Hsueh |
030091 | With Customer Signature | |
|
W38785
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot JCabingas Duo Security |
09/21/2021 01:00 pm |
Kevin Hsueh |
030087 | No Signature: Remote Support | |
|
W38784
|
Service Contract Remote |
Marianas Gas Corporation Ma. Rodelia Estampador Work Requested: (by: Ma. Rodelia Estampador ) Grant IECOHarmon and Agat (store) access to T: drive. |
09/21/2021 10:30 am |
Kevin Hsueh |
030086 | No Signature: Remote Support | |
|
W38783
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Renew SSL Certificate. Install new SSL Certificate. |
09/21/2021 10:30 am |
Kevin Hsueh |
030085 | With Customer Signature | |
|
W38781
|
Service Contract Remote |
Marianas Gas Corporation Ma. Rodelia Estampador Work Requested: (by: Ma. Rodelia Estampador ) Create new account for Roberto Tamondong. |
09/20/2021 08:30 am |
Kevin Hsueh |
030084 | No Signature: Remote Support | |
|
W38778
|
Service Contract Remote |
Morrico Equipment Rene Molinos Work Requested: (by: Rene Molinos) Create new profile for Joshua Ungacta. |
09/20/2021 08:30 am |
Kevin Hsueh |
030083 | No Signature: Remote Support | |
|
W38777
|
Remote |
Unitek Environmental Jeanette Meno Work Requested: (by: Jeanette Meno) Create CUI-System Security Plan for Unitek |
09/17/2021 03:00 pm |
Kevin Hsueh |
030231 | No Signature: Remote Support | |
|
W38775
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Deliver and setup network switch. Troubleshoot Duo Security. |
09/17/2021 08:30 am |
Kevin Hsueh |
030080 | With Customer Signature | |
|
W38774
|
Onsite |
Pacific Retina Specialists Marie Paulin Work Requested: (by: Marie Paulin) Troubleshoot Workstation. |
09/16/2021 02:00 pm |
Kevin Hsueh |
030079 | With Customer Signature | |
|
W38773
|
Inhouse |
Guam Power Authority Richard Masnayon Work Requested: (by: Richard Masnayon) Reservoir is leaking |
09/16/2021 11:39 am |
Kevin Hsueh |
030081 | With Customer Signature | |
|
W38771
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Reterminate network line in Mr. Pothen's Agat Office. |
09/16/2021 10:30 am |
Kevin Hsueh |
030076 | No Signature: no data service while onsite | |
|
W38767
|
Onsite |
Robert J. Yang D.M.D., P.C. Tae Keun Lee Work Requested: (by: Tae Keun Lee) Install the cloned 8TB HDD on SiRONA server |
12/31/1899 12:00 am |
Chu Hsieh |
030072 | With Customer Signature | |
|
W38765
|
After Hours Onsite |
Robert J. Yang D.M.D., P.C. Tae Keun Lee Work Requested: (by: Tae Keun Lee) Per request by Christopher continuing with afterhour service |
09/13/2021 05:30 pm |
Chu Hsieh |
030072 | With Customer Signature | |
|
W38764
|
Inhouse |
Unitek Environmental Princes Ayuyu Work Requested: (by: Princes Ayuyu) Contact Princes Ayuyu at 565-3151 for details on troubleshooting computer |
09/13/2021 04:26 pm |
Kevin Hsueh |
030073 | With Customer Signature | |
|
W38762
|
Onsite |
Robert J. Yang D.M.D., P.C. Angelica Baldeo Work Requested: (by: Angelica Baldeo) Unable to access EZDental Program. |
09/13/2021 01:30 pm |
Chu Hsieh |
030072 | With Customer Signature | |
|
W38761
|
Inhouse |
Morrico Equipment Rene Molinos Work Requested: (by: Rene Molinos) Running slow, lagging |
09/13/2021 10:00 am |
Kevin Hsueh |
030071 | With Customer Signature | |
|
W38759
|
Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Update EST Software |
09/13/2021 08:52 am |
Kevin Hsueh |
030070 | With Customer Signature | |
|
W38757
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot various issues. |
09/15/2021 01:30 pm |
Kevin Hsueh |
030075 | With Customer Signature | |
|
W38756
Ref/PO#848000 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 848000 at Ross GPO to install Verifone Debit Pad. |
09/15/2021 09:00 am |
Kevin Hsueh |
030069 | No Signature: Level 10 Service | |
|
W38754
|
Service Contract Remote |
KHLG Associates Kent Hsieh Work Requested: (by: Kent Hsieh) 3CX Phone System Configuration |
09/09/2021 04:00 pm |
Kevin Hsueh |
030112 | No Signature: Remote Support | |
|
W38753
|
Inhouse |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Upgrade Panasonic Toughbook to Windows 10 |
09/09/2021 11:00 am |
Kevin Hsueh |
030064 | With Customer Signature | |
|
W38750
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: (by: Melet Santos) Setup Cedric's laptop and Rick's workstation |
09/09/2021 02:00 pm |
Kevin Hsueh |
029999 | With Customer Signature | |
|
W38749
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Troubleshoot Outlook and printer issues on Jay's laptop |
09/09/2021 08:30 am |
Kevin Hsueh |
030061 | With Customer Signature | |
|
W38748
|
Onsite |
Ace Auto Glass, Inc. (Guam) Becky Quintanilla Work Requested: (by: Becky Quintanilla) Setup new WiFi Router. |
09/08/2021 01:30 pm |
Kevin Hsueh |
030094 | With Customer Signature | |
|
W38744
|
Inhouse |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Install AutoCad into computer (software provided in USB) and microsoft project software. As per POC, computer will be installed at Agat location upon completion. |
09/07/2021 12:14 pm |
Kevin Hsueh |
030028 | No Signature: No data service while at GSY Agat | |
|
W38743
|
Inhouse |
Guam Power Authority Richard Masnayon Work Requested: (by: Richard Masnayon) Spray dispenser leaking when used |
09/07/2021 04:00 pm |
Kevin Hsueh |
030060 | With Customer Signature | |
|
W38735
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot Bella's workstation. No boot. |
08/31/2021 02:30 pm |
Kevin Hsueh |
030059 | With Customer Signature | |
|
W38734
|
Inhouse |
Marianas Gas Corporation Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Troubleshoot laptop. Laptop is not functioning after liquid was spilled on laptop. |
08/31/2021 01:52 pm |
Kevin Hsueh |
030058 | With Customer Signature | |
|
W38732
|
Service Contract Remote |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Create new user profile. |
08/31/2021 10:30 am |
Kevin Hsueh |
030057 | No Signature: Remote Support | |
|
W38730
|
Service Contract Onsite |
Guam Memorial Park Timothy Leon Guerrero Work Requested: (by: Timothy Leon Guerrero) Troubleshoot Outlook search issues. |
08/31/2021 02:00 pm |
Kevin Hsueh |
030056 | With Customer Signature | |
|
W38726
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Troubleshoot Cynthia's Peachtree access. |
08/30/2021 03:30 pm |
Kevin Hsueh |
030048 | With Customer Signature | |
|
W38725
|
Onsite |
Domino's Pizza of Guam Vanessa Work Requested: (by: Vanessa ) Domino's Dededo Location: Troubleshoot IP Phones. |
08/30/2021 01:30 pm |
Kevin Hsueh |
030047 | With Customer Signature | |
|
W38724
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Download and install CYMA update on server and workstations. |
08/30/2021 09:30 am |
Kevin Hsueh |
030050 | With Customer Signature | |
|
W38723
|
Inhouse |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Set up computers |
08/27/2021 03:00 pm |
Kevin Hsueh |
030055 | No Signature: Remote Support | |
|
W38722
|
Service Contract Remote |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Troubleshoot DPA5 driver on OE 3 Laptop |
08/27/2021 10:00 am |
Kevin Hsueh |
030041 | No Signature: Remote Support | |
|
W38721
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Configure Exchange mailbox full access. |
08/27/2021 08:30 am |
Kevin Hsueh |
030042 | With Customer Signature | |
|
W38720
|
Service Contract Remote |
Marianas Gas Corporation Selina Ashland Work Requested: (by: Selina Ashland) Unblock safetyvideos.com |
08/26/2021 11:00 am |
Kevin Hsueh |
030040 | No Signature: Remote Support | |
|
W38719
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Troubleshoot Tammy's HP Printer Issues |
08/26/2021 10:00 am |
Kevin Hsueh |
030038 | No Signature: Remote Support | |
|
W38716
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Setup sonicwall hosted email security |
08/25/2021 09:30 am |
Chu Hsieh |
030036 | No Signature: Remote | |
|
W38715
|
Onsite |
Tropical Pool Service Dawna Thompson Work Requested: (by: Dawna Thompson ) troubleshoot QuickBooks |
08/25/2021 10:00 am |
Kevin Hsueh |
030035 | With Customer Signature | |
|
W38714
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Troubleshoot AutoSoft. |
08/25/2021 08:30 am |
Kevin Hsueh |
030034 | With Customer Signature | |
|
W38709
|
Service Contract Remote |
Morrico Equipment Allan Morrison Work Requested: (by: Allan Morrison) issues connecting to Microsoft TEAMS |
08/23/2021 09:30 am |
Chu Hsieh |
030013 | No Signature: remote | |
|
W38707
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Troubleshoot Workstation. |
08/20/2021 02:00 pm |
Kevin Hsueh |
030014 | With Customer Signature | |
|
W38704
|
Service Contract Remote |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Michelle unable to delete or receive emails on Outlook |
08/19/2021 02:20 pm |
Chu Hsieh |
030006 | No Signature: remote support | |
|
W38702
|
Remote |
Unitek Environmental Savanna Frias Work Requested: (by: Savanna Frias) Setup Nicole Sablan's Profile |
08/19/2021 08:30 am |
Kevin Hsueh |
030005 | No Signature: Remote Support | |
|
W38699
|
Service Contract Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Set up computers |
08/24/2021 03:30 pm |
Kevin Hsueh |
030037 | With Customer Signature | |
|
W38696
Ref/PO#P216A00517 |
Onsite |
Department of Land Management Virginia Flores Work Requested: (by: Virginia Flores) Troubleshoot various 3CX Phone System issues. |
08/17/2021 10:00 am |
Kevin Hsueh |
030002 | With Customer Signature | |
|
W38695
|
Onsite |
Park Place Technologies Jonathan Tan Work Requested: (by: Jonathan Tan) Deliver SD Card to GHD (Mark Pachkoski) |
08/17/2021 09:00 am |
Kevin Hsueh |
030001 | With Customer Signature | |
|
W38693
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Troubleshoot Various Issues. |
08/16/2021 02:00 pm |
Kevin Hsueh |
030000 | With Customer Signature | |
|
W38689
|
Service Contract Inhouse |
KHLG Associates Kent Hsieh Work Requested: (by: Kent Hsieh) Setup 3CX Phone System |
08/12/2021 02:00 pm |
Kevin Hsueh |
030043 | No Signature: Remote Support | |
|
W38683
|
Inhouse |
Unitek Environmental Jeanette Meno Work Requested: (by: Jeanette Meno) Scan laptop and hard drive for viruses. |
08/11/2021 01:30 pm |
Kevin Hsueh |
029995 | With Customer Signature | |
|
W38680
|
Onsite |
St. Lucy's Eye Clinic Teressa Work Requested: (by: Teressa ) Troubleshoot various issues. |
08/10/2021 02:00 pm |
Kevin Hsueh |
029992 | With Customer Signature | |
|
W38677
|
Service Contract Onsite |
Marianas Gas Corporation Selina Ashland Work Requested: (by: Selina Ashland) Site Visit for MGC Agat Plant fiber run. |
08/06/2021 03:00 pm |
Kevin Hsueh |
029991 | No Signature: Unable to access WebApp while onsite. | |
|
W38666
Ref/PO#843090 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 843090 at Ross GPO |
08/03/2021 09:00 am |
Kevin Hsueh |
029887 | No Signature: Level 10 Service | |
|
W38665
Ref/PO#843189 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 843189 at Ross GPO |
08/03/2021 09:00 am |
Kevin Hsueh |
029986 | No Signature: Level 10 Service | |
|
W38659
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Troubleshoot Mark's VPN issues. |
07/29/2021 02:00 pm |
Kevin Hsueh |
029980 | With Customer Signature | |
|
W38657
|
Inhouse |
Guam Power Authority Kenneth Gutierrez Work Requested: (by: Kenneth Gutierrez) Updating thermal Scanner |
07/28/2021 01:46 pm |
Melissa Dimla |
029979 | With Customer Signature | |
|
W38648
|
Service Contract Remote |
Morrico Equipment Rene Molinos Work Requested: (by: Rene Molinos) Rene reported Mitch PC's Office365 subscription expired. |
07/27/2021 10:00 am |
Chu Hsieh |
029974 | No Signature: REMOTE SUPPORT | |
|
W38647
Ref/PO#842780 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service 842780 at Ross# 497 |
07/27/2021 09:30 am |
Kevin Hsueh |
029973 | No Signature: Level 10 Service | |
|
W38639
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: (by: Melet Santos) Pickup Elmer's workstation to install SSD. |
07/26/2021 09:00 am |
Kevin Hsueh |
029972 | With Customer Signature | |
|
W38638
|
Onsite |
Pacific Retina Specialists Marie Paulin Work Requested: (by: Marie Paulin) Troubleshoot Various Issues. |
07/23/2021 10:00 am |
Kevin Hsueh |
029970 | With Customer Signature | |
|
W38636
|
Onsite |
Domino's Pizza of Guam Mai Work Requested: (by: Mai ) Domino's Mangilao phones down after power outage. |
07/22/2021 03:00 pm |
Kevin Hsueh |
029969 | With Customer Signature | |
|
W38635
|
Service Contract Onsite |
KHLG Associates Melva Limo Work Requested: (by: Melva Limo) Troubleshoot Mel's IP Phone. |
07/22/2021 09:30 am |
Kevin Hsueh |
029964 | With Customer Signature | |
|
W38634
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Setup SonicWALL TZ370. |
07/20/2021 04:00 pm |
Kevin Hsueh |
029968 | With Customer Signature | |
|
W38633
|
Service Contract Onsite |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Troubleshoot Receptionist Workstation |
07/20/2021 03:30 pm |
Kevin Hsueh |
029967 | With Customer Signature | |
|
W38631
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: (by: Melet Santos) Pick up Workstation. Clone HDD to SSD. |
07/20/2021 11:00 am |
Kevin Hsueh |
029966 | No Signature: Remote Support | |
|
W38629
|
Onsite |
Kloppenburg Cil Cascasan Work Requested: (by: Cil Cascasan) Troubleshoot 3CX Issues. |
07/20/2021 10:00 am |
Kevin Hsueh |
029965 | With Customer Signature | |
|
W38627
|
Service Contract Onsite |
Morrico Equipment Rene Molinos Work Requested: (by: Rene Molinos) Configure SonicWALL TZ470. Deliver and setup onsite this afternoon. |
07/19/2021 11:00 am |
Kevin Hsueh |
029950 | With Customer Signature | |
|
W38626
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Troubleshoot GTA PRI with GTA. |
07/19/2021 08:30 am |
Kevin Hsueh |
029949 | With Customer Signature | |
|
W38624
|
Service Contract Onsite |
Marianas Gas Corporation Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Setup workstations in Agat |
07/16/2021 09:00 am |
Kevin Hsueh |
029947 | With Customer Signature | |
|
W38622
|
Onsite |
Guam Orthopedic Associates Esther Marquez Work Requested: (by: Esther ) Setup Olympus DS-9000. guamortho@gmail.com |
07/15/2021 09:00 am |
Kevin Hsueh |
029945 | With Customer Signature | |
|
W38621
|
Service Contract Remote |
Marianas Gas Corporation Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Activate MS Office 365 license. Install on 4 Lenovo Workstations. |
07/14/2021 02:30 pm |
Kevin Hsueh |
029943 | No Signature: Remote Support | |
|
W38619
Ref/PO#PO 16861-OS |
Onsite |
Port Authority of Guam Melissa Aguero Work Requested: (by: Melissa Aguero) Troubleshoot Konica Minolta 1690MF Printer |
07/14/2021 09:30 am |
Kevin Hsueh |
029939 | With Customer Signature | |
|
W38617
|
Service Contract Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Troubleshoot laptop |
07/13/2021 02:49 pm |
Kevin Hsueh |
029938 | With Customer Signature | |
|
W38615
|
Onsite |
Domino's Pizza of Guam Mai Work Requested: (by: Mai ) Troubleshoot Domino's Mangilao IP Phones. |
07/13/2021 10:00 am |
Kevin Hsueh |
029944 | With Customer Signature | |
|
W38608
|
Onsite |
Daniel Roland Daniel Roland Work Requested: (by: Daniel Roland) Setup Aqualink and check Daniel's laptop |
07/08/2021 01:15 pm |
Chu Hsieh |
029933 | With Customer Signature | |
|
W38603
|
Inhouse |
Unitek Environmental Conchita Iglopas Work Requested: (by: Conchita Iglopas) Setup laptop |
07/08/2021 02:30 pm |
Kevin Hsueh |
029936 | With Customer Signature | |
|
W38600
|
Service Contract Remote |
Morrico Equipment Rene Molinos Work Requested: (by: Rene Molinos) Troubleshoot Rene's MS Office. |
07/07/2021 11:00 am |
Kevin Hsueh |
029929 | No Signature: Remote Support | |
|
W38599
|
Service Contract Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Michelle Taisague) Set-up laptop for new tech |
07/08/2021 10:30 am |
Kevin Hsueh |
029935 | With Customer Signature | |
|
W38595
|
Onsite |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Troubleshoot Linda's email issue. |
07/06/2021 02:00 pm |
Kevin Hsueh |
029930 | No Signature: Remote Support | |
|
W38594
|
Remote |
KHLG Associates Melva Limo Work Requested: (by: Brenda Dayson) Fix Issue in Brenda and Mikee’s Timesheet for June 30 payroll. |
07/06/2021 10:28 am |
Valerie Catubay |
029964 | No Signature: Dev work, KHLG timesheet bug fix and work is communicated remotely and through email. | |
|
W38592
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Create new user account for Deo Lagman. |
07/02/2021 02:00 pm |
Kevin Hsueh |
029927 | With Customer Signature | |
|
W38585
|
Service Contract Remote |
JMC Equipment Rental Dave Taitano Work Requested: (by: Dave Taitano) Reset password for rbarcinashlg@mcpgroupgu.com |
06/30/2021 03:00 pm |
Kevin Hsueh |
029926 | No Signature: Remote Support | |
|
W38581
|
Service Contract Remote |
JMC Equipment Rental Corey Paulino Work Requested: (by: Corey Paulino) Create new user account |
06/29/2021 03:30 pm |
Kevin Hsueh |
029921 | No Signature: Remote Support | |
|
W38580
|
Service Contract Onsite |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) setup 3cxsrv |
06/29/2021 01:00 pm |
Kevin Hsueh |
029919 | No Signature: Remote Support | |
|
W38578
|
Service Contract Onsite |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) 3cx not working |
06/29/2021 09:00 am |
Chu Hsieh |
029917 | No Signature: | |
|
W38577
Ref/PO#T20210526.0003 |
Onsite |
iDeploy Geri Frank Work Requested: (by: Geri Frank) iDeploy Ticket T20210526.0003 - Network & Cable Management |
06/29/2021 08:30 am |
Kevin Hsueh |
029918 | No Signature: iDeploy Service | |
|
W38575
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Create new user account for Maria Taitano |
06/28/2021 08:30 am |
Kevin Hsueh |
029916 | No Signature: Remote Support | |
|
W38574
|
Service Contract Onsite |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Deliver and setup 2 new tech laptops. Update New Holland Software. Check Patrick's outlook issues. |
06/28/2021 09:30 am |
Kevin Hsueh |
029915 | With Customer Signature | |
|
W38572
|
Onsite |
Ace Auto Glass, Inc. (Guam) Becky Quintanilla Work Requested: (by: Becky Quintanilla) Setup lenovo workstation and printer. |
06/25/2021 02:00 pm |
Kevin Hsueh |
029914 | With Customer Signature | |
|
W38570
|
Service Contract Inhouse |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Install SSD |
06/24/2021 02:14 pm |
Meryll Cruz |
029831 | With Customer Signature | |
|
W38567
|
Onsite |
Domino's Pizza of Guam Vanessa Work Requested: (by: Vanessa ) Troubleshoot Domino's Mangilao Phones. All phones down. |
06/23/2021 03:00 pm |
Kevin Hsueh |
029897 | With Customer Signature | |
|
W38566
|
Inhouse |
Unitek Environmental Conchita Iglopas Work Requested: (by: Conchita Iglopas) Troubleshoot computer, desktop does not turn on. |
06/23/2021 10:12 am |
Meryll Cruz |
029896 | With Customer Signature | |
|
W38561
|
Service Contract Onsite |
Thompson, Thompson & Alcantara, P.C. Vanessa Santos-Pinkney Work Requested: (by: Vanessa Santos-Pinkney) Troubleshoot Network |
06/22/2021 03:00 pm |
Kevin Hsueh |
029892 | With Customer Signature | |
|
W38559
|
Inhouse |
Fargo Pacific, Inc. David Amador Work Requested: (by: David Amador) Troubleshoot Laptop |
06/23/2021 04:00 pm |
Kevin Hsueh |
029895 | With Customer Signature | |
|
W38558
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Troubleshoot Nel's Workstation |
06/21/2021 03:30 pm |
Meryll Cruz |
029889 | With Customer Signature | |
|
W38556
|
Onsite |
Cruz Benefits Joyce Aquiningoc Work Requested: (by: Joyce Aquiningoc) Troubleshoot 3CX. Troubleshoot Minix Player. |
06/21/2021 01:30 pm |
Kevin Hsueh |
029888 | No Signature: WebApp down when service was completed | |
|
W38555
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Troubleshoot MS Office issues. |
06/21/2021 09:30 am |
Kevin Hsueh |
029887 | With Customer Signature | |
|
W38553
|
Inhouse |
Public Defender Service Corporation Felicia M. Cruz Work Requested: (by: Felicia M. Cruz) Assessment |
06/18/2021 10:30 am |
Meryll Cruz |
029886 | No Signature: Remote Support | |
|
W38552
|
Onsite |
Denny's of Guam John Gajo Work Requested: (by: John Gajo) Setup cordless handset charging base. |
06/18/2021 09:30 am |
Kevin Hsueh |
029885 | With Customer Signature | |
|
W38550
|
Inhouse |
Prestige Automobiles Jennifer Shen Work Requested: (by: Jennifer Shen) Copy data, factory reset and upgrade to Windows 10 |
06/18/2021 03:00 pm |
Kevin Hsueh |
029884 | With Customer Signature | |
|
W38545
|
Service Contract Onsite |
Morrico Equipment Mary Rose Real Work Requested: (by: Mary Rose Real) Removr Office 2007 and install Office365 |
06/16/2021 09:45 am |
Chu Hsieh |
029876 | With Customer Signature | |
|
W38538
|
Service Contract Remote |
Morrico Equipment Mary Rose Real Work Requested: (by: Mary Rose Real) Michelle reported MaryRose not receiving emails from users on same network |
06/14/2021 04:30 pm |
Chu Hsieh |
029874 | No Signature: remote | |
|
W38534
|
Onsite |
Ace Auto Glass, Inc. (Guam) Becky Quintanilla Work Requested: (by: Becky Quintanilla) Deliver and setup Lenovo Workstation |
06/11/2021 02:00 pm |
Kevin Hsueh |
029873 | With Customer Signature | |
|
W38533
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Troubleshoot 3CX |
06/11/2021 11:42 am |
Kevin Hsueh |
029872 | With Customer Signature | |
|
W38531
Ref/PO#PO 16861-OS |
Onsite |
Port Authority of Guam Melissa Aguero Work Requested: (by: Melissa Aguero) Troubleshoot Xerox Phaser 6180 MFP |
06/11/2021 09:00 am |
Kevin Hsueh |
029871 | With Customer Signature | |
|
W38530
|
Inhouse |
Morrico Equipment Rene Molinos Work Requested: (by: Rene Molinos) Setup qty. 2 laptops |
06/18/2021 10:00 am |
Meryll Cruz |
029883 | No Signature: Remote Support | |
|
W38528
|
Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Setup email account for Dave Amador |
06/10/2021 09:00 am |
Kevin Hsueh |
029870 | With Customer Signature | |
|
W38524
|
Service Contract Onsite |
JMC Equipment Rental Greg Graham Work Requested: (by: Greg Graham) Install Acrobat on Greg's laptop |
06/09/2021 08:30 am |
Kevin Hsueh |
029859 | With Customer Signature | |
|
W38522
Ref/PO#9803952 |
Onsite |
Field Nation DataTrec Work Requested: (by: DataTrec ) Field Nation Service# 9803952 |
06/08/2021 10:30 am |
Kevin Hsueh |
029860 | No Signature: Field Nation | |
|
W38521
|
Onsite |
AXS Insurance Orlene Arriola Work Requested: (by: Orlene Arriola) Troubleshoot Email Issues. |
06/08/2021 02:00 pm |
Kevin Hsueh |
029858 | With Customer Signature | |
|
W38511
|
Inhouse |
Unitek Environmental Gary Hendrix Work Requested: (by: Gary Hendrix) To check login credentials on laptop |
06/02/2021 02:48 pm |
Kevin Hsueh |
029861 | With Customer Signature | |
|
W38506
|
Inhouse |
Unitek Environmental Tony Brinkley Work Requested: (by: Tony Brinkley) Reformat computer, erase all data |
06/01/2021 10:00 am |
Kevin Hsueh |
029855 | No Signature: Remote Support | |
|
W38505
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Install QuickBooks 21 upgrade on server and workstations. |
05/28/2021 08:30 am |
Kevin Hsueh |
029851 | With Customer Signature | |
|
W38504
|
Inhouse |
Unitek Environmental Savanna Frias Work Requested: (by: Savanna Frias) Install 1 TB SSD |
05/27/2021 01:30 pm |
Meryll Cruz |
029847 | No Signature: Remote Support | |
|
W38503
|
Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Setup VPN on laptop |
05/27/2021 01:30 pm |
Kevin Hsueh |
029850 | With Customer Signature | |
|
W38502
|
Service Contract Inhouse |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Install SSD and install windows 10 |
05/26/2021 02:00 pm |
Meryll Cruz |
029849 | No Signature: Remote Support | |
|
W38500
|
Inhouse |
Unitek Environmental Frank Quinata Work Requested: (by: Frank Quinata) Issues with Desktop. Customer Frank Quinata said to speak to Savanna for more information. |
05/26/2021 09:00 am |
Kevin Hsueh |
029848 | No Signature: Remote Support | |
|
W38495
|
Service Contract Remote |
Morrico Equipment Rene Molinos Work Requested: (by: Rene Molinos) Rene and Alma reported their customer's emails are getting rejected. |
05/25/2021 10:30 am |
Chu Hsieh |
029842 | No Signature: remote | |
|
W38493
|
Service Contract Remote |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot server. No network access and email access reported. |
05/24/2021 04:00 pm |
Kevin Hsueh |
029841 | No Signature: Remote Support | |
|
W38491
|
Onsite |
Domino's Pizza of Guam Vanessa Work Requested: (by: Vanessa ) Deploy IP Phone at Domino's NCS location |
05/24/2021 02:00 pm |
Kevin Hsueh |
029840 | With Customer Signature | |
|
W38490
|
Onsite |
AXS Insurance Orlene Arriola Work Requested: (by: Orlene Arriola) Troubleshoot Various Issues. |
05/24/2021 10:00 am |
Kevin Hsueh |
029825 | With Customer Signature | |
|
W38487
|
Service Contract Onsite |
JMC Equipment Rental Corey Paulino Work Requested: (by: Corey Paulino) Troubleshoot Abby's Workstation. |
05/19/2021 04:30 pm |
Kevin Hsueh |
029821 | With Customer Signature | |
|
W38485
|
Service Contract Remote |
JMC Equipment Rental Corey Paulino Work Requested: (by: Corey Paulino) Add Abby to H: drive access and info email distribution group. |
05/19/2021 11:00 am |
Kevin Hsueh |
029815 | No Signature: Remote Support | |
|
W38484
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Upgrade 11 OP Room Laptops to Windows 10 Pro. |
05/19/2021 11:00 am |
Kevin Hsueh |
029820 | With Customer Signature | |
|
W38481
|
Service Contract Onsite |
JMC Equipment Rental Nathan Welch Work Requested: (by: Nathan Welch) Setup remote desktop access for Nathan. |
05/18/2021 10:30 am |
Kevin Hsueh |
029814 | With Customer Signature | |
|
W38480
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot timeqplus |
05/18/2021 08:30 am |
Kevin Hsueh |
029813 | With Customer Signature | |
|
W38476
|
Service Contract Inhouse |
JMC Equipment Rental Nathan Welch Work Requested: (by: Nathan Welch) Install software |
05/14/2021 02:30 pm |
Kevin Hsueh |
029810 | With Customer Signature | |
|
W38473
Ref/PO#9598696 |
Onsite |
Field Nation Direct Source Work Requested: (by: Direct Source) Field Nation Service# 9598696 (for Direct Source) at Home Depot for Scan Gun Replacement. |
05/13/2021 02:00 pm |
Kevin Hsueh |
029804 | No Signature: Field Nation (Direct Source) Service | |
|
W38470
|
Service Contract Remote |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Remotely setup VPN access via mifi for Vivian |
05/12/2021 03:30 pm |
Chu Hsieh |
029802 | No Signature: remote support | |
|
W38468
|
Inhouse |
Fargo Pacific, Inc. Antonio Casupanan Work Requested: (by: Antonio Casupanan) Troubleshoot laptop, computer cannot open |
05/13/2021 10:00 am |
Kevin Hsueh |
029819 | With Customer Signature | |
|
W38464
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Troubleshoot Outlook issue on Dave's PC |
05/12/2021 09:40 am |
Chu Hsieh |
029801 | No Signature: remote session with Sophia | |
|
W38459
|
Onsite |
Kloppenburg Judy Aguigui Work Requested: (by: Judy Aguigui) Perform Web Application Firewall (WAF) survey for Kloppenburg. |
05/11/2021 02:00 pm |
Kevin Hsueh |
029800 | With Customer Signature | |
|
W38458
|
Inhouse |
Unitek Environmental Conchita Iglopas Work Requested: (by: Conchita Iglopas) See Kevin for details |
05/10/2021 11:00 am |
Kevin Hsueh |
029798 | With Customer Signature | |
|
W38456
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Deliver and setup workstation. |
05/10/2021 09:03 am |
Kevin Hsueh |
029824 | With Customer Signature | |
|
W38455
|
Service Contract Onsite |
Roberts, Fowler & Visosky Jon Visosky Work Requested: (by: Jon Visosky) Deliver and setup Jon's workstation. |
05/10/2021 08:37 am |
Kevin Hsueh |
029799 | With Customer Signature | |
|
W38453
|
Service Contract Onsite |
Roberts, Fowler & Visosky Jon Visosky Work Requested: (by: Jon Visosky) Install SSD for Jon's workstation. |
05/07/2021 03:00 pm |
Kevin Hsueh |
029797 | No Signature: Remote Support | |
|
W38449
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Troubleshoot various issues |
05/07/2021 09:00 am |
Kevin Hsueh |
029796 | With Customer Signature | |
|
W38443
|
Onsite |
AXS Insurance Orlene Arriola Work Requested: (by: Orlene Arriola) Troubleshoot Email Issues. |
05/05/2021 10:00 am |
Kevin Hsueh |
029791 | With Customer Signature | |
|
W38437
|
Onsite |
Lana Leffingwell Susan Hammer Work Requested: (by: Susan Hammer) Troubleshoot Various Issues. |
05/05/2021 02:00 pm |
Kevin Hsueh |
029794 | No Signature: Remote Support | |
|
W38434
|
Service Contract Onsite |
Morrico Equipment Patrick Chargualaf Work Requested: (by: Michelle Bordallo) Deliver and setup Patrick's Lenovo Laptop. |
04/30/2021 02:00 pm |
Kevin Hsueh |
029784 | With Customer Signature | |
|
W38432
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Troubleshoot PMX Server. Troubleshoot Sage 50 and Fixed Assets Issue. |
04/29/2021 02:30 pm |
Kevin Hsueh |
029782 | With Customer Signature | |
|
W38429
|
Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Torgun Smith) Prep new Laptop |
04/28/2021 12:34 pm |
DSI Tech |
029783 | No Signature: inhouse. laptop will be deliver to morrico office to continue setup by kevin | |
|
W38428
|
Service Contract Onsite |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Install PC Service Tool on OE1 Laptop. |
04/28/2021 11:00 am |
Kevin Hsueh |
029780 | With Customer Signature | |
|
W38424
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Unable to access server |
04/28/2021 07:30 am |
Kevin Hsueh |
029766 | With Customer Signature | |
|
W38423
|
Service Contract Remote |
Marianas Gas Corporation Del Estampador Work Requested: (by: Cynthia Pizarro) Update SonicWALL ESA Firmware |
04/27/2021 04:00 pm |
Kevin Hsueh |
029765 | No Signature: Remote Suport | |
|
W38422
|
Service Contract Remote |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Update SonicWALL ESA Firmware |
04/27/2021 04:00 pm |
Kevin Hsueh |
029764 | No Signature: Remote Support | |
|
W38414
|
Service Contract Onsite |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Install IFAK 5.3 Link on OE1 Laptop. |
04/26/2021 09:30 am |
Meryll Cruz |
029760 | With Customer Signature | |
|
W38411
|
Service Contract Onsite |
Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Deploy Sentinel One EDR. |
04/22/2021 09:00 am |
Kevin Hsueh |
029747 | With Customer Signature | |
|
W38407
|
Remote |
Unitek Environmental Jeanette Meno Work Requested: (by: Jeanette Meno) Install Adobe Acrobat on Jean's laptop. |
04/21/2021 09:00 am |
Kevin Hsueh |
029746 | No Signature: Remote Support | |
|
W38402
Ref/PO#834148 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 834148 at Ross GPO APC BK350 Battery Backup Replacement. |
04/20/2021 02:00 pm |
Meryll Cruz |
029745 | No Signature: Remote Support | |
|
W38401
|
Onsite |
Obayashi Corporation Alicia Castro Work Requested: (by: Alicia Castro) Document network equipment and settings. Create network diagram and send to Obayashi IT. |
04/20/2021 10:00 am |
Kevin Hsueh |
029744 | With Customer Signature | |
|
W38399
|
Onsite |
Moylan's Insurance Ronaldo De Lima Work Requested: (by: Ronaldo De Lima ) Troubleshoot 3CX outbound calls from Manila Office. |
04/19/2021 02:00 pm |
Kevin Hsueh |
029743 | With Customer Signature | |
|
W38398
|
Service Contract Onsite |
Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Troubleshoot Sage Software. |
04/19/2021 11:00 am |
Kevin Hsueh |
029742 | With Customer Signature | |
|
W38397
|
Onsite |
Unitek Environmental Anna Clark Work Requested: (by: Anna Clark) Setup workstation |
04/19/2021 10:00 am |
Kevin Hsueh |
029741 | With Customer Signature | |
|
W38395
|
Service Contract Inhouse |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Pickup server from RFV office and repair at DSI office |
04/15/2021 05:30 pm |
Chu Hsieh |
029737 | No Signature: after hour service. no one to sign. server to be delivered by Kevin in the morning. | |
|
W38394
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Check on server. No one able to login. |
04/15/2021 10:30 am |
Chu Hsieh |
029785 | No Signature: remote | |
|
W38392
|
Service Contract Remote |
Morrico Equipment Rene Molinos Work Requested: (by: Rene Molinos) Troubleshoot Emails |
04/06/2021 09:00 am |
Kevin Hsueh |
029735 | No Signature: Remote Support | |
|
W38390
|
Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Wifi dropping on laptop |
04/15/2021 02:00 pm |
Kevin Hsueh |
029734 | With Customer Signature | |
|
W38389
|
Service Contract Onsite |
Marianas Gas Corporation Del Estampador Work Requested: (by: Del Estampador) Install Denali update on server and workstations. |
04/14/2021 02:30 pm |
Kevin Hsueh |
029733 | With Customer Signature | |
|
W38388
Ref/PO#831751 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 831751 at Ross Mall Location to install new UPS |
04/14/2021 10:00 am |
Meryll Cruz |
029725 | No Signature: Signature on invoice | |
|
W38385
|
Service Contract Onsite |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Setup James to access Roland's emails. Transfer contacts to James from Roland's exchange profile. |
04/16/2021 10:00 am |
Kevin Hsueh |
029732 | With Customer Signature | |
|
W38382
|
Service Contract Inhouse |
Morrico Equipment Ross Morrison Work Requested: (by: Ross Morrison) recover data from 16GB SDCARD |
04/12/2021 01:00 pm |
Chu Hsieh |
029723 | With Customer Signature | |
|
W38381
|
Onsite |
Pediatric Dental Center Dr. Francisco Romero Work Requested: (by: Dr. Francisco Romero ) Troubleshoot 3CX |
04/10/2021 10:34 am |
Kevin Hsueh |
029720 | With Customer Signature | |
|
W38380
|
Inhouse |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Reprep Sony Laptop |
04/12/2021 02:00 pm |
Kevin Hsueh |
029722 | No Signature: Remote Support | |
|
W38376
|
Inhouse |
Unitek Environmental Mike Pangelinan Work Requested: (by: Mike Pangelinan) Reinstall Windows 10 Pro |
04/09/2021 02:00 pm |
Meryll Cruz |
029719 | No Signature: Remote Support | |
|
W38372
|
Remote |
KHLG Associates Kent Hsieh Work Requested: (by: Brenda Dayson) Timesheet access for Virgil Chen |
04/07/2021 01:00 pm |
Pam Castilla |
029761 | No Signature: Remote Support | |
|
W38371
|
Inhouse |
Commercial Tire Depot, LLC Christina Judicpa Work Requested: (by: Christina Judicpa) Install new Hand Sanitizer Dispenser |
04/08/2021 11:49 am |
Meryll Cruz |
029715 | With Customer Signature | |
|
W38369
|
Emergency Onsite |
Unitek Environmental Savanna Frias Work Requested: (by: Savanna Frias) Troubleshoot Server |
04/08/2021 09:04 am |
Kevin Hsueh |
029715 | With Customer Signature | |
|
W38368
|
Inhouse |
Harvest Christian Academy Bryce Collier Work Requested: (by: Bryce Collier) The app shows an error, unresponsive. Power cycled and cannot be used. |
04/08/2021 09:00 am |
Meryll Cruz |
029718 | With Customer Signature | |
|
W38366
|
Inhouse |
ERC Trading Chanel Work Requested: (by: Chanel ) Sanitizer dispenser making noise |
04/07/2021 09:49 am |
Meryll Cruz |
029724 | With Customer Signature | |
|
W38361
|
Service Contract Remote |
Morrico Equipment Rene Molinos Work Requested: (by: Rene Molinos) Create new account for Katrina Cruz |
04/06/2021 09:00 am |
Kevin Hsueh |
029709 | No Signature: Remote Support | |
|
W38356
|
Service Contract Remote |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Install Sonicwall Hosted Email Security services |
04/05/2021 03:00 am |
Chu Hsieh |
029708 | No Signature: Remote | |
|
W38354
|
Inhouse |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Computer turns on but no display to monitor, no signal to screen. |
04/05/2021 10:53 am |
Kevin Hsueh |
029714 | With Customer Signature | |
|
W38351
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Deliver and setup Dave Dooley's workstation. |
04/02/2021 02:00 pm |
Meryll Cruz |
029704 | With Customer Signature | |
|
W38350
|
Onsite |
Unitek Environmental Tony Brinkley Work Requested: (by: Tony Brinkley) Setup workstations |
04/02/2021 10:00 am |
Meryll Cruz |
029703 | With Customer Signature | |
|
W38349
|
Inhouse |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Setup new PC |
04/01/2021 02:00 pm |
Meryll Cruz |
029702 | No Signature: Remote Support | |
|
W38345
Ref/PO#6058574501 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market Service# 6058574501 at AAFB |
04/01/2021 09:30 am |
Meryll Cruz |
029699 | No Signature: Signature on hard copy work order | |
|
W38344
|
Inhouse |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Troubleshoot laptop |
03/31/2021 04:50 pm |
Kevin Hsueh |
029706 | With Customer Signature | |
|
W38341
|
Service Contract Inhouse |
Morrico Equipment James Agustin Work Requested: (by: James Agustin) Setup Surface Pro |
03/30/2021 03:53 pm |
Kevin Hsueh |
029713 | With Customer Signature | |
|
W38340
|
Inhouse |
Pacific Retina Specialists Marie Paulin Work Requested: (by: Marie Paulin) Troubleshoot workstation. Unable to power on. |
03/30/2021 03:48 pm |
Kevin Hsueh |
029705 | With Customer Signature | |
|
W38339
|
Remote |
Express Business Service Joyce Santos Work Requested: (by: Joyce Santos) Record new AA message and implement. |
03/30/2021 01:30 pm |
Kevin Hsueh |
029698 | No Signature: Remote Support: Approved via email from Joyce. | |
|
W38338
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Troubleshoot 3CX. Mark reported phones are down. |
03/30/2021 01:00 pm |
Kevin Hsueh |
029699 | No Signature: Remote Support | |
|
W38337
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Troubleshoot Exchange. Emails down. |
03/30/2021 09:30 am |
Kevin Hsueh |
029695 | No Signature: Remote Support | |
|
W38334
|
Inhouse |
Unitek Environmental Conchita Iglopas Work Requested: (by: Conchita Iglopas) Conchita spoke with kevin on issue |
03/29/2021 08:44 am |
Kevin Hsueh |
029694 | No Signature: Remote Support | |
|
W38332
|
Inhouse |
Unitek Environmental Savanna Frias Work Requested: (by: Savanna Frias) Check for any footage |
03/26/2021 01:41 pm |
Kevin Hsueh |
029693 | With Customer Signature | |
|
W38331
|
Onsite |
Kloppenburg Judy Aguigui Work Requested: (by: Judy Aguigui) Setup 1 IP Phone |
03/26/2021 10:00 am |
Meryll Cruz |
029692 | With Customer Signature | |
|
W38330
|
Service Contract Remote |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Timeqplus unable to be accessed. |
03/25/2021 03:30 pm |
Kevin Hsueh |
029691 | No Signature: Remote Support: Linda Santos | |
|
W38329
|
Onsite |
Unitek Environmental Conchita Iglopas Work Requested: (by: Conchita Iglopas) Tone and trace network lines. Troubleshoot Linda's email issue. |
03/25/2021 02:00 pm |
Kevin Hsueh |
029688 | With Customer Signature | |
|
W38326
|
Onsite |
KHLG Associates Brenda Dayson Work Requested: (by: Brenda Dayson) Troubleshoot Promethean laptop at ARFF |
03/24/2021 11:00 am |
Kevin Hsueh |
029667 | With Customer Signature | |
|
W38323
Ref/PO#3673387808 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market Service# 3673387808 at National Guard. |
03/23/2021 09:00 am |
Kevin Hsueh |
029670 | No Signature: Work Market | |
|
W38322
|
Inhouse |
Unitek Environmental Anna Clark Work Requested: (by: Anna Clark) Setup new laptop |
03/22/2021 04:00 pm |
Meryll Cruz |
029668 | No Signature: Remote Support |