S
| # | Customer Work Requested |
Scheduled Date/Time | Technician | Invoice # | Customer Signature | Payment Received | |
|---|---|---|---|---|---|---|---|
|
W42521
|
Onsite |
Law Office of Daniel J. Berman Christine Pangelinan Work Requested: (by: Christine Pangelinan) Troubleshoot various issues |
03/06/2026 10:30 am |
Kevin Hsueh |
033350 | With Customer Signature | |
|
W42507
|
Onsite |
St. Lucy's Eye Clinic Teressa Leon Guerrero Work Requested: (by: Teressa Leon Guerrero) Deliver and setup laptop |
03/02/2026 09:00 am |
Kevin Hsueh |
033347 | With Customer Signature | |
|
W42504
Ref/PO#1016955 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) - Service Call #: 1016955, Ross Store #1902. Replace PIN Pad at Register 10. |
02/27/2026 10:00 am |
Sean Bacani |
033336 | No Signature: - Customer Signed Work Order and Chain of Custody Form | |
|
W42502
|
Onsite |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Troubleshoot various issues |
02/26/2026 09:00 am |
Kevin Hsueh |
033333 | With Customer Signature | |
|
W42498
|
Onsite |
J&B Modern Tech Hannah Bangayan Work Requested: (by: Hannah Bangayan) Troubleshoot network |
02/25/2026 09:30 am |
Kevin Hsueh |
033331 | With Customer Signature | |
|
W42481
|
Onsite |
Law Office of Daniel J. Berman Christine Pangelinan Work Requested: (by: Christine Pangelinan) Troubleshoot Various Issues |
02/18/2026 10:00 am |
Kevin Hsueh |
033317 | With Customer Signature | |
|
W42478
|
Onsite |
St. Lucy's Eye Clinic Marjorie DeBenedictis Work Requested: (by: Marjorie DeBenedictis) Deliver and setup Dr. D workstation. Deliver and setup WD Cloud. |
02/17/2026 09:00 am |
Kevin Hsueh |
033316 | With Customer Signature | |
|
W42473
|
Inhouse |
St. Lucy's Eye Clinic Marjorie DeBenedictis Work Requested: (by: Marjorie DeBenedictis) Reprep Lenovo Server |
02/09/2026 08:30 am |
Kevin Hsueh |
033311 | No Signature: Remote Support | |
|
W42469
|
Onsite |
St. Lucy's Eye Clinic Marjorie DeBenedictis Work Requested: (by: Marjorie DeBenedictis) Deliver and setup Server. |
02/11/2026 09:00 am |
Kevin Hsueh |
033309 | With Customer Signature | |
|
W42467
|
Inhouse |
Money Resources, Inc. Carl Peterson Work Requested: (by: Carl Peterson) Troubleshoot computer. Screen turned black and message popped up. |
02/10/2026 04:33 pm |
Kevin Hsueh |
033315 | With Customer Signature | |
|
W42460
Ref/PO#1015050 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) - Service Call: 1015050 - Ross Store #1902 - Replace PIN Pad at Register 4. |
02/06/2026 09:00 am |
Sean Bacani |
033307 | No Signature: - Customer signed Level 10 Work Order and Chain of Custody Form. | |
|
W42458
|
Inhouse |
JMC Equipment Rental Francine Paulino Work Requested: (by: Francine Paulino) Per Francine, Ethen Meno needs to be able to sign into the Dell Laptop. You can call her if any questions 898-1022. |
02/06/2026 01:18 pm |
Kevin Hsueh |
033310 | With Customer Signature | |
|
W42457
|
Onsite |
J&B Modern Tech Hannah Bangayan Work Requested: (by: Hannah Bangayan) Troubleshoot QuickBooks |
02/06/2026 09:00 am |
Kevin Hsueh |
033306 | With Customer Signature | |
|
W42437
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Rikka De Leon Work Requested: (by: Rikka De Leon) Backup TSawyer@ambyth.com. Terminate after backup of mailbox |
01/30/2026 02:00 pm |
Kevin Hsueh |
033296 | No Signature: Remote Support | |
|
W42428
|
Onsite |
St. Lucy's Eye Clinic Marjorie DeBenedictis Work Requested: (by: Marjorie DeBenedictis) Troubleshoot Server and network |
01/26/2026 01:30 pm |
Kevin Hsueh |
033295 | No Signature: Remote Support | |
|
W42425
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Troubleshoot Executive Office Network |
01/29/2026 02:00 pm |
Kevin Hsueh |
033294 | With Customer Signature | |
|
W42424
|
Onsite |
HSE Pacific Mary P. Rhodes Work Requested: (by: Mary P. Rhodes) Troubleshoot various laptop issues |
01/26/2026 09:30 am |
Kevin Hsueh |
033290 | With Customer Signature | |
|
W42420
Ref/PO#18277428 |
Onsite |
Field Nation Pivital Solutions Work Requested: (by: Pivital Solutions) Scope Of Work: Was able to get the Sim active with T-Mobile but the CP isn't coming online. Will need to Configure the CP |
01/16/2026 09:00 am |
Kevin Hsueh |
033279 | No Signature: Field Nation | |
|
W42414
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Simon and Mar having Outlook issues with their pc |
01/21/2026 10:15 am |
Chu Hsieh |
033293 | With Customer Signature | |
|
W42412
|
Inhouse |
Torgun Smith Torgun Smith Work Requested: (by: Torgun Smith) Troubleshoot laptop. It does not hold a charge and it does not work when it is plugged in. |
01/20/2026 01:00 pm |
Kevin Hsueh |
033278 | No Signature: Remote Support | |
|
W42409
|
Remote |
Robert J. Yang D.M.D., P.C. Audrey Kate Pontillas Work Requested: (by: Audrey Kate Pontillas) Check Server Backup NAS |
01/16/2026 02:00 pm |
Kevin Hsueh |
033275 | No Signature: Remote Support | |
|
W42408
Ref/PO#18277428 |
Onsite |
Field Nation Pivital Solutions Work Requested: (by: Pivital Solutions) Scope Of Work: Was able to get the Sim active with T-Mobile but the CP isn't coming online. Will need to Configure the CP before it will work. SN of the new CP is MM251600003484 |
01/16/2026 09:00 am |
Kevin Hsueh |
033332 | No Signature: Field Nation | |
|
W42407
Ref/PO#1012179 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) - Ross Store #2336 - Service Call: 1012179 - Replace PIN Pad at Register 4. |
01/16/2026 10:00 am |
Sean Bacani |
033274 | No Signature: - Customer signed Level 10 Work Order and Chain of Custody form. | |
|
W42397
|
Inhouse |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) 1. If possible to extract the data from laptop hard drive and put it on an external hard drive. 2. Windows needs to be reinstalled. |
01/07/2026 08:07 am |
Kevin Hsueh |
033267 | With Customer Signature | |
|
W42396
|
Onsite |
JMC Equipment Rental Francine Paulino Work Requested: (by: Francine Paulino) Onsite to assist with new firewall install |
12/31/2025 09:00 am |
Kevin Hsueh |
033255 | With Customer Signature | |
|
W42393
|
Onsite |
J&B Modern Tech Hannah Bangayan Work Requested: (by: Hannah Bangayan) Quickbooks Update |
12/30/2025 09:30 am |
Kevin Hsueh |
033254 | With Customer Signature | |
|
W42386
|
Onsite |
Department of Land Management Kyle Meno Work Requested: (by: Kyle Meno) Troubleshoot IP Phone issue at DPW One Stop Center |
12/16/2025 02:00 pm |
Kevin Hsueh |
033238 | With Customer Signature | |
|
W42385
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Work with Dentrix support to troubleshoot various issues related to new Dentrix Version |
12/16/2025 09:00 am |
Kevin Hsueh |
033242 | With Customer Signature | |
|
W42384
|
Service Contract Remote |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot Front Desk Workstation (Ext. 308) MS Office Issues |
12/15/2025 09:30 am |
Kevin Hsueh |
033237 | No Signature: Remote Support | |
|
W42375
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot Front Office workstation MS Office issue |
12/11/2025 10:00 am |
Kevin Hsueh |
033231 | With Customer Signature | |
|
W42372
|
Emergency Remote |
Title Guaranty of Guam Jonathan Bondoc Work Requested: (by: Jonathan Bondoc) 3CX crashed. Troubleshoot/resolve |
12/09/2025 10:30 am |
Kevin Hsueh |
033229 | No Signature: Remote Support | |
|
W42368
|
Remote |
JMC Equipment Rental Francine Paulino Work Requested: (by: Francine Paulino) Export Mailboxes for JMartinezJMC, JValadezJMC, RCruzJMC, and ZBarcinasJMC. |
12/08/2025 09:30 am |
Kevin Hsueh |
033228 | With Customer Signature | |
|
W42367
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Onsite to assist with issues related to Dentrix migration/upgrade |
12/08/2025 08:30 am |
Kevin Hsueh |
033230 | No Signature: Remote Support | |
|
W42365
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Dentrix Migration and Upgrade |
12/05/2025 09:00 am |
Kevin Hsueh |
033206/033227 | No Signature: Linda not onsite | |
|
W42360
|
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market ID 9194610072 at Navy Federal |
12/01/2025 02:00 pm |
Kevin Hsueh |
033225 | No Signature: Work Market | |
|
W42350
|
Onsite |
Field Nation Pivital Solutions Work Requested: (by: Pivital Solutions) Field Nation Ticket #18192702 at Navy Federal |
11/25/2025 09:00 am |
Kevin Hsueh |
033211 | No Signature: Field Nation Service | |
|
W42348
|
Remote |
Morrison, Allan Allan Morrison Work Requested: (by: Allan Morrison) Allan unable to connect to internet since yesterday. |
11/24/2025 10:15 am |
Chu Hsieh |
033200 | No Signature: remote service | |
|
W42347
|
After Hours Onsite |
Morrico Equipment Emmanuel Dano Work Requested: (by: Emmanuel Dano) Onsite to assist with 3CX LAN change/update |
11/24/2025 07:00 am |
Kevin Hsueh |
033197 | With Customer Signature | |
|
W42346
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) - Troubleshoot Receptionist workstation. - Setup 4 external HDD for backup. |
11/21/2025 02:00 pm |
Sean Bacani |
033196 | With Customer Signature | |
|
W42344
Ref/PO#1006336 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) - Verifone Debit Pad Replacement at Register 4. - Ross Store #2336, Hagatna. |
11/21/2025 10:00 am |
Sean Bacani |
033195 | No Signature: - Customer signed Level 10 Work Order and Custody Form. | |
|
W42340
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: (by: Michael Makio) Setup Michael's new laptop |
11/24/2025 10:00 am |
Kevin Hsueh |
033199 | With Customer Signature | |
|
W42339
|
Onsite |
JMC Equipment Rental Francine Paulino Work Requested: (by: Francine Paulino) - Create accounts for Samantha Muna - Setup laptop for Samantha Muna to access. |
11/20/2025 09:00 am |
Sean Bacani |
033194 | With Customer Signature | |
|
W42338
|
Inhouse |
Taniguchi, Ruth, Makio Architects Mark Ruth Work Requested: (by: Chona Cabedo) Troubleshoot emails. See Mark’s note. |
11/19/2025 02:39 pm |
Kevin Hsueh |
033210 | With Customer Signature | |
|
W42334
|
Remote |
Morrison, Allan Allan Morrison Work Requested: (by: Allan Morrison) All outgoing emails are being marked as spam by hosted Exchange server |
11/17/2025 10:00 am |
Chu Hsieh |
033189 | No Signature: remote | |
|
W42325
|
Onsite |
Field Nation Pivital Solutions Work Requested: (by: Pivital Solutions) Field Nation Ticket# 18095570 at Navy Federal |
11/12/2025 09:00 am |
Kevin Hsueh |
033182 | No Signature: Field Nation | |
|
W42322
|
Inhouse |
Frances Mantanona Frances Mantanona Work Requested: (by: Frances Mantanona ) - Upgrade laptop to Windows 11. |
11/11/2025 10:30 am |
Sean Bacani |
033179 | With Customer Signature | |
|
W42314
|
Onsite |
Morrico Equipment Emmanuel Dano Work Requested: (by: Emmanuel Dano) • IT Admin 3CX Refresher Training • Voice Over Update / Check Location of files • Active Phones Review (Extension) • Check Ghost Numbers if configured: o 671 647 4017 (Multiline / Directory Non-Publishing) o 671 649 1947 (Multiline) o 671 649 5921 (Single Line / IW Simple IW Maintenance per Line) o 671 649 7924 (Multiline / Directory Non-Publishing |
11/05/2025 02:00 pm |
Kevin Hsueh |
033174 | With Customer Signature | |
|
W42310
|
Service Contract Onsite |
Roberts, Fowler & Visosky Jon Visosky Work Requested: (by: Jon Visosky) - IT Counseling and Witness for Jon Visosky. |
11/04/2025 01:30 pm |
Sean Bacani |
033147/033177 | With Customer Signature | |
|
W42309
|
Onsite |
Guam Dry Cleaners Manny Murciano Work Requested: (by: Manny Murciano ) - Troubleshoot printer issues. |
11/03/2025 01:30 pm |
Sean Bacani |
033173 | With Customer Signature | |
|
W42304
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Lindy deleted files from server that needs to be restore from backup |
10/30/2025 02:45 pm |
Chu Hsieh |
033161 | No Signature: remote | |
|
W42299
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Vanessa Cruz Work Requested: (by: Vanessa Cruz) emails from partnerfederation@aflac.com are not being received. |
10/29/2025 10:00 am |
Kevin Hsueh |
033157 | No Signature: Remote Support | |
|
W42294
|
Onsite |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Troubleshoot various issues at GHRA |
10/27/2025 01:29 pm |
Kevin Hsueh |
033152 | With Customer Signature | |
|
W42291
|
Service Contract Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: (by: Guy Binoya) Troubleshoot Laptop |
10/27/2025 09:30 am |
Kevin Hsueh |
033151 | With Customer Signature | |
|
W42290
|
Remote |
Morrison, Allan Allan Morrison Work Requested: (by: Allan Morrison) Remote service request. Outlook not opening on laptop |
10/24/2025 01:30 pm |
Chu Hsieh |
033139 | No Signature: remote support | |
|
W42289
Ref/PO#17625350 |
Service Contract Onsite |
Field Nation Pivital Solutions Work Requested: (by: Pivital Solutions) Field Nation Service# 17625350 at Navy Federal to replace Cradlepoint and SIM Card |
10/24/2025 08:30 am |
Kevin Hsueh |
033138 | No Signature: Field Nation | |
|
W42279
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) Terminate newly ran line for ICC Fax. |
10/21/2025 09:30 am |
Sean Bacani |
033133 | With Customer Signature | |
|
W42277
|
Inhouse |
Marks, Robert Robert Marks Work Requested: (by: Robert Marks) Troubleshoot laptop. Keyboard is not working. Customer said wife might have spilt liquid on it. |
10/20/2025 02:06 pm |
Sean Bacani |
033132 | With Customer Signature | |
|
W42276
|
Remote |
Title Guaranty of Guam Jonathan Bondoc Work Requested: (by: Jonathan Bondoc) 3CX crashed. Calls down. |
10/20/2025 12:00 pm |
Kevin Hsueh |
033131 | No Signature: Remote Support | |
|
W42269
|
Onsite |
Pacific Accounting Service Ginger Yu Work Requested: (by: Ginger Yu) - Deliver and setup new SonicWALL TZ380. |
10/15/2025 09:30 am |
Sean Bacani |
033124 | With Customer Signature | |
|
W42265
|
Remote |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Digital Signage Content - Create a homepage to display the events/programs or what is the purpose of the kiosk - Transfer all existing files into a 2024 subfolder - Create a 2025 subfolder replicating the 2024 Awards layout but update content with the links Katee provided for : - Golden Latte Award - HERO Award - Transfer all existing files under “Housekeeping Awards” into a 2024 subfolder - Create a 2025 subfolder replicating the layout but update content with the links Katee provided for : Housekeeping Awards - Create the files using the template of their digital signage - Upload created contents for 2025 to their virtubox account and push it on their digital signage |
10/06/2025 08:00 am |
Rico Littawa |
033126 | No Signature: Remote Support | |
|
W42264
|
Service Contract Remote |
Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) troubleshoot incoming emails from sisfirst.com being marked as spam |
10/10/2025 02:30 pm |
Chu Hsieh |
033118 | No Signature: remote | |
|
W42260
|
Remote |
G4S Security Services (Guam) Inc Dwight Martin Work Requested: (by: Dwight Martin) Configure - Distinctive Ringtones for Inbound Calls to Ring Group 8000 or Call Queue 8009: o Set up Inbound Rules to assign unique ringtones based on Caller ID: Management Calls: E.g., 6714884484, 6714868230 , use a triple ring Elevator Emergency Call Center: E.g., 6716462072, 6716462073 use a double ring Labeling these caller ID numbers such as Manager, BOG, BOH, FHP, etc. The following number will need to be added to the ring type for elevators is P&B elevator number 671-735-7830. |
10/14/2025 11:00 am |
Kevin Hsueh |
033120 | No Signature: Remote Support | |
|
W42258
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) - Toned and Traced Cable from ICC to Electrical Room, and to Server room. - Cable from server room to Electrical room, trace OK. - Electrical Room to ICC untraceable, possible cut or short in the Cable. - Need 180FT of new cable to replace the old one. |
10/07/2025 02:00 pm |
Sean Bacani |
033076/033117 | No Signature: - As per Chu, he will override. | |
|
W42252
|
Onsite |
JMC Equipment Rental Francine Paulino Work Requested: (by: Francine Paulino) - Setup workstation/laptop for new employee Bao Starr. |
10/06/2025 09:00 am |
Sean Bacani |
033111 | With Customer Signature | |
|
W42250
Ref/PO#1001723 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) - Replace PIN Pad at Register 23, tap function not working. - Service Call: 1001723 - Ross Store #497 |
10/03/2025 10:00 am |
Sean Bacani |
033107 | No Signature: - Customer signed Level 10 Work Order and Chain of Custody Form. | |
|
W42242
|
Onsite |
J&B Modern Tech Gene Bangayan Work Requested: (by: Gene Bangayan ) - Reinitialize SSL Certificate key. |
09/30/2025 02:30 pm |
Sean Bacani |
033103 | With Customer Signature | |
|
W42236
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) Tone and trace fax lines. |
09/29/2025 10:30 am |
Kevin Hsueh |
033001/033088 | With Customer Signature | |
|
W42235
|
Onsite |
Domino's Pizza of Guam Dane Taitano Work Requested: (by: Dane Taitano) Troubleshoot Patton Gateway |
09/29/2025 09:00 am |
Kevin Hsueh |
033087 | With Customer Signature | |
|
W42234
|
Onsite |
J&B Modern Tech Gene Bangayan Work Requested: (by: Gene Bangayan ) - Troubleshoot Gene Banagayan email issues. |
09/26/2025 01:30 pm |
Sean Bacani |
033086 | With Customer Signature | |
|
W42228
|
Onsite |
JMC Equipment Rental Francine Paulino Work Requested: (by: Francine Paulino) - Continue the setup of the 3 new dell workstation laptops. |
09/25/2025 01:30 pm |
Sean Bacani |
033085 | With Customer Signature | |
|
W42227
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Rikka De Leon Work Requested: (by: Rikka De Leon) Per Rikka: Backup Lou Garcia (LGarcia@ambyth.com) mailbox. Teminate LGarcia@ambyth.com on October 1, 2025. |
09/25/2025 09:00 am |
Kevin Hsueh |
033084 | No Signature: Remote Support | |
|
W42225
|
Onsite |
Royal Orchid Guam Michelle Marcelino Work Requested: (by: Michelle Marcelino) - Continue Setup of the housekeeping office new mini workstation pc. |
09/25/2025 09:00 am |
Sean Bacani |
033083 | With Customer Signature | |
|
W42224
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Check VPN Tunnel advanced settings per SonicWALL Tier 2 support update. |
09/25/2025 08:00 am |
Kevin Hsueh |
033082 | No Signature: Remote Support | |
|
W42223
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) check sonicwall vpn. docomo saipan advised no blocking in place |
09/24/2025 03:30 pm |
Kevin Hsueh |
033081 | No Signature: Remote Support | |
|
W42222
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Per Gail, Docomo Saipan requested to reboot Saipan Firewall |
09/24/2025 03:00 pm |
Kevin Hsueh |
033071 | No Signature: Remote Support | |
|
W42219
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Gail reported Subic unable to access Saipan network |
09/24/2025 10:30 am |
Kevin Hsueh |
033070 | No Signature: Remote Support | |
|
W42217
|
Onsite |
Royal Orchid Guam Michelle Marcelino Work Requested: (by: Michelle Marcelino) - Setup workstation at Royal Orchid House Keeping office. - POC is Michelle Marcelino. |
09/23/2025 01:30 pm |
Sean Bacani |
033064 | With Customer Signature | |
|
W42216
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Continue with file transfer from old to new laptop |
09/23/2025 10:00 am |
Chu Hsieh |
033063 | With Customer Signature | |
|
W42214
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Deliver and setup Dell workstation for Accounting (ACCPAC) |
09/23/2025 03:30 pm |
Sean Bacani |
033066 | With Customer Signature | |
|
W42213
|
Onsite |
JMC Equipment Rental Francine Paulino Work Requested: (by: Francine Paulino) - Deliver and setup 3 new Dell Laptops. |
09/23/2025 09:00 am |
Sean Bacani |
033062 | With Customer Signature | |
|
W42212
|
Inhouse |
Guam Memorial Park Jor-El Williams Work Requested: (by: Jor-El Williams) Quickbooks information is missing. Troubleshoot AVG as it may be causing issues with his internet connection. |
09/22/2025 10:35 am |
Kevin Hsueh |
033068 | With Customer Signature | |
|
W42205
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Update email distribution groups using updated listing from Gail. Unassign MS Office 365 licenses for Jefferson Garcia, Natasha Vitug, and Katherine David. |
09/19/2025 01:00 pm |
Kevin Hsueh |
033065 | No Signature: Remote Support | |
|
W42203
|
Remote |
Morrico Equipment Esther Cruz Work Requested: (by: Esther Cruz) Set half day holiday hours for 9/19/2025. Rename Extension 270 to Michael Anthony Leon Guerrero. Create new extension 530 for Esther Cruz and provision IP Phone (MAC: 44:DB:D2:73:55:AA) |
09/19/2025 10:30 am |
Kevin Hsueh |
033059 | No Signature: Remote Support | |
|
W42199
|
Inhouse |
Best Wash & Dry Steve Dormer Work Requested: (by: Steve Dormer) Emails are not coming in - speedqueenguam.com |
09/18/2025 12:53 pm |
Kevin Hsueh |
033061 | With Customer Signature | |
|
W42195
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) 1. Troubleshoot Benny’s workstation. -MS Office Issue -Setup Microsoft Chinese Language Pack 2. Troubleshoot Accounting Workstation -Workstation does not turn on. |
09/17/2025 09:30 am |
Sean Bacani |
033056 | With Customer Signature | |
|
W42194
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) setup new laptop for simon |
09/16/2025 01:30 pm |
Chu Hsieh |
033054 | With Customer Signature | |
|
W42187
|
Onsite |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Transferring files to Dropbox for cloud services from the public drive. Change out email profile for Dropbox. Troubleshoot Issues with settings on GHRA phone - icloud. Review adobe services because I signed up for five devices and would like to combine plans before renewing the expensive iCloud all apps service |
09/17/2025 09:00 am |
Kevin Hsueh |
033055 | With Customer Signature | |
|
W42186
|
Inhouse |
Royal Orchid Guam Michelle Marcelino Work Requested: (by: Michelle Marcelino) Instructions provided via email |
09/15/2025 04:15 pm |
Sean Bacani |
033053 | No Signature: - Inhouse service, customer will sign a new work order upon delivery and continued setup of the new mini workstation PC. | |
|
W42179
Ref/PO#4019258502 |
Onsite |
Hemmersbach Hemmersbach Hemmersbach Work Requested: (by: Hemmersbach Hemmersbach) Hemmersbach Ticket# 4019258502 at Triple M Consulting to install new Systemboard on Lenovo M70q (S/N: MZ013TQ4). |
09/12/2025 09:30 am |
Kevin Hsueh |
033046 | With Customer Signature | |
|
W42178
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Check Ricky’s workstation Date & Time issues. |
09/11/2025 11:00 am |
Sean Bacani |
033043 | With Customer Signature | |
|
W42177
|
Onsite |
Opottunidat Brian Mafnas Work Requested: (by: Brian Mafnas) Troubleshoot Promethean ActivPanel Nickel 75” – SN: 65W26-J7HL1N0120263. Customer advised that the panel does not turn on. |
09/11/2025 09:30 am |
Kevin Hsueh |
033044 | With Customer Signature | |
|
W42175
|
Onsite |
Morrison, Ross Ross Morrison Work Requested: (by: Ross Morrison) Printing and other issues |
09/09/2025 05:00 pm |
Chu Hsieh |
033041 | With Customer Signature | |
|
W42170
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Roxanne/Agnes reported backups failing |
09/08/2025 04:00 pm |
Chu Hsieh |
033000/033042 | No Signature: remote | |
|
W42167
|
Remote |
Mair, June June Mair Work Requested: (by: June Mair) Export JMair@mmstlaw.com and DMair@mmstlaw.com mailbox from Intermedia then terminate service and forward future emails to a gmail account. |
09/09/2025 10:00 am |
Chu Hsieh |
033045 | No Signature: remote | |
|
W42160
|
Inhouse |
JMC Equipment Rental Francine Paulino Work Requested: (by: Francine Paulino) Perform initial setup of 3 new Dell Inspiron 15 3520 |
09/05/2025 04:33 pm |
Sean Bacani |
033040 | No Signature: Remote Support | |
|
W42148
|
Onsite |
Sono Felice Country Club Guam Valerie Camacho Work Requested: (by: Valerie Camacho) Troubleshoot 3CX IP Phone Registration issues |
09/03/2025 09:30 am |
Kevin Hsueh |
033031 | With Customer Signature | |
|
W42146
Ref/PO#999535 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) - Service ID: 999535, Ross Store #497. REVISIT, Verifone Debit Pad Replacement Reg 5. |
09/02/2025 02:00 pm |
Sean Bacani |
033030 | No Signature: - Customer signed Level 10 Word Order. | |
|
W42143
|
Onsite |
Patisserie Parisco MIchael Louboutin Work Requested: (by: MIchael Louboutin) Troubleshoot signage screens. No image |
08/29/2025 10:30 am |
Kevin Hsueh |
033020 | With Customer Signature | |
|
W42142
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) - Troubleshooted Jacob's Mac PC. Reverted outlook to legacy version. Advised him that he should upgrade his Mac due to limited storage space. - Troubleshooted Marlon's Mac PC. Reverted outlook to legacy version. Installed printer driver and assigned his accounting code. Test print OK. |
08/29/2025 09:30 am |
Sean Bacani |
033019 | With Customer Signature | |
|
W42140
|
Service Contract Onsite |
Micronesian Divers Association Raquel Brion Work Requested: (by: Raquel Brion) - Deliver and continue the setup of Rose's mini workstation PC. - Verify functionality of all connected devices and programs. |
08/28/2025 02:00 pm |
Sean Bacani |
033018 | With Customer Signature | |
|
W42139
Ref/PO#998086 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) - Verifone Debit Pad Replacement Reg 5 - Ross Store #497, Tamuning, GU |
08/28/2025 09:00 am |
Sean Bacani |
033017 | No Signature: - Level10 rescheduled work order to 02SEP2025 due to PIN pad misplaced. | |
|
W42136
|
Service Contract Inhouse |
Micronesian Divers Association Raquel Brion Work Requested: (by: Raquel Brion) - Bring in Rose's workstation PC to prepare for in-house service. Clone the drive, install a new NVME SSD to replace the defective one, then upgrade the OS to Windows 11 Pro. |
08/27/2025 02:00 pm |
Sean Bacani |
033016 | With Customer Signature | |
|
W42134
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Xerox installed new printer. New printer needs to be installed on workstations |
08/26/2025 01:30 pm |
Sean Bacani |
033015 | With Customer Signature | |
|
W42133
|
Inhouse |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: (by: Michael Makio) Troubleshoot laptop.. |
08/26/2025 10:50 am |
Kevin Hsueh |
033014 | With Customer Signature | |
|
W42130
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Rikka De Leon Work Requested: (by: Rikka De Leon) Troubleshoot Dong’s workstation Nitro PDF/Adobe Acrobat issue. |
08/25/2025 02:30 pm |
Sean Bacani |
032932/033011 | With Customer Signature | |
|
W42129
Ref/PO#9038648433 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market ID# 9038648433 at Navy Federal Credit Union |
08/25/2025 08:00 am |
Kevin Hsueh |
033008 | No Signature: Work Market Service | |
|
W42126
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Troubleshoot Lucy workstation |
08/22/2025 09:00 am |
Kevin Hsueh |
032994 | With Customer Signature | |
|
W42118
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Mar's PC has issues |
08/19/2025 01:30 pm |
Chu Hsieh |
032991 | With Customer Signature | |
|
W42117
|
Onsite |
Harvest Christian Academy Titus Baugus Work Requested: (by: Titus Baugus) Troubleshoot 3CX Version 20 System Owner Extension lost access issue |
08/19/2025 03:00 pm |
Kevin Hsueh |
032993 | With Customer Signature | |
|
W42111
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Terrence Brooks Work Requested: (by: Terrence Brooks) Reconfigure Terry's email (TMB@guamlaw.net) on Terry's mobile phone |
08/14/2025 02:00 pm |
Sean Bacani |
032988 | With Customer Signature | |
|
W42107
|
Remote |
JMC Equipment Rental Corey Paulino Work Requested: (by: Corey Paulino) Prepare requested documents from MP Solutions Group for JMC CMMC |
08/13/2025 10:00 am |
Kevin Hsueh |
033036 | With Customer Signature | |
|
W42105
|
Onsite |
J&B Modern Tech Hannah Bangayan Work Requested: (by: Hannah Bangayan) - Deliver and set up the 3 workstation PCs and add them to their company domain. - Restore backed up files. |
08/13/2025 09:30 am |
Sean Bacani |
032983 | With Customer Signature | |
|
W42104
|
Inhouse |
J&B Modern Tech Hannah Bangayan Work Requested: (by: Hannah Bangayan) - Backup User Profile Data and OneDrive Files of 3 workstation PCs. - Add them to their company domain. |
08/12/2025 01:30 pm |
Sean Bacani |
032982 | With Customer Signature | |
|
W42102
|
Onsite |
J&B Modern Tech Hannah Bangayan Work Requested: (by: Hannah Bangayan) Setup new workstations |
08/12/2025 09:00 am |
Sean Bacani |
032981 | With Customer Signature | |
|
W42097
|
Onsite |
St. Lucy's Eye Clinic Teressa Leon Guerrero Work Requested: (by: Teressa Leon Guerrero) - Deliver and set up Dell AIO workstation PC. |
08/08/2025 02:00 pm |
Sean Bacani |
032978 | With Customer Signature | |
|
W42096
|
Onsite |
Guam Orthopaedic Clinic Ruben P. Arafiles, M.D. Work Requested: (by: Ruben P. Arafiles, M.D.) - Deliver Acer AIO Workstation PC and set up for Wi-Fi access. - POC: Esther 671-788-7239 |
08/08/2025 09:30 am |
Sean Bacani |
032977 | With Customer Signature | |
|
W42095
|
Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Setup Canon MFP to scan to network share drive. Take Inventory of all equipment for CMMC. |
08/07/2025 02:00 pm |
Sean Bacani |
032975 | With Customer Signature | |
|
W42090
|
Onsite |
J&B Modern Tech Hannah Bangayan Work Requested: (by: Hannah Bangayan) Setup new email account for new employee |
08/06/2025 10:00 am |
Kevin Hsueh |
032971 | With Customer Signature | |
|
W42088
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) - Backup current user profile data to prepare system for Windows 11 upgrade. - Upgrade workstation from Windows 10 to 11, 24H2. |
08/06/2025 09:00 am |
Sean Bacani |
032933/032972 | With Customer Signature | |
|
W42084
|
Service Contract Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: (by: Agnes Quitugua) Pull RAM from old workstations (recently replaced with new workstations) and install components on Janeisha's workstation |
08/05/2025 01:30 pm |
Kevin Hsueh |
032969 | With Customer Signature | |
|
W42082
|
Service Contract Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: (by: Agnes Quitugua) Setup new workstation for Agnes |
08/04/2025 01:30 pm |
Kevin Hsueh |
032968 | With Customer Signature | |
|
W42079
|
Inhouse |
Royal Orchid Guam Ronald Su Work Requested: (by: Ronald Su) Setup Mini PC. Deliver and setup onsite for Mitch |
08/01/2025 03:00 pm |
Kevin Hsueh |
032967 | With Customer Signature | |
|
W42075
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Setup new employee profile |
07/31/2025 02:00 pm |
Kevin Hsueh |
032953 | With Customer Signature | |
|
W42071
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Troubleshoot CloudCFO VPN and RDP access. Check Michael's workstation. |
07/31/2025 10:00 am |
Kevin Hsueh |
032952 | With Customer Signature | |
|
W42070
|
Inhouse |
Guam Orthopaedic Clinic Ruben P. Arafiles, M.D. Work Requested: (by: Ruben P. Arafiles, M.D.) - Disassemble AIO PC to pull out the HDD in preparation for data recovery. - Recover HDD data. |
07/30/2025 03:00 pm |
Sean Bacani |
032954 | No Signature: - Tech Kevin will be taking over for additional setups required. Advised to close out WO. | |
|
W42069
|
Onsite |
Guam Orthopaedic Clinic Ruben P. Arafiles, M.D. Work Requested: (by: Ruben P. Arafiles, M.D.) - Check Guam Orthopaedic Clinic workstation. |
07/30/2025 02:00 pm |
Sean Bacani |
032949 | With Customer Signature | |
|
W42068
Ref/PO#995804 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) - Level 10 Service #995804 at Ross Store #2336. For replacing Register 7 UPS with a new APC BK350/BE600M1. |
07/30/2025 10:00 am |
Sean Bacani |
032947 | No Signature: - Customer signed Level 10 Work Order | |
|
W42067
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Setup 5 new Lenovo Workstation |
07/30/2025 10:00 am |
Kevin Hsueh |
032948 | With Customer Signature | |
|
W42064
Ref/PO#995573 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) - Level 10 Service at Ross Store #1902, for replacing PIN Pad on Register 7. |
07/29/2025 10:00 am |
Sean Bacani |
032945 | No Signature: - Customer signed Level 10 Work Order and Custody Form. | |
|
W42059
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Chona report Execution Exception error on TRMASRV backup. |
07/25/2025 10:45 am |
Chu Hsieh |
032943 | No Signature: remote | |
|
W42056
|
Onsite |
JMC Equipment Rental Francine Paulino Work Requested: (by: Francine Paulino) - Setup 2 new employee profile and email. Setup profile and email on workstations. - Diana Leon Guerrero will need to be added to the AR email distro and Soledad Tudela will need to be added to the AP email distro. As for network share drive access, please provide the two the same network access as Stacey Nanpei. - In addition, may I request a listing of who has access to each shared drive folders. - Please also include an updated listing of all email distro groups and advise if the email below is still active. jmcdispatch@mcpgroupgu.com |
07/24/2025 09:30 am |
Sean Bacani |
032942 | With Customer Signature | |
|
W42049
|
Remote |
Kloppenburg Judy Aguigui Work Requested: (by: Judy Aguigui) Check IP Phone for Extension 208. Per Judy, IP Phone was moved to another desk and now shows no service |
07/23/2025 02:30 pm |
Kevin Hsueh |
032927 | No Signature: Remote Support | |
|
W42048
|
Service Contract Onsite |
JMC Equipment Rental Corey Paulino Work Requested: (by: Corey Paulino) Troubleshoot Email Issue |
07/23/2025 01:00 pm |
Kevin Hsueh |
032924 | With Customer Signature | |
|
W42046
|
Service Contract Inhouse |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Reprep Terry's Workstation |
07/23/2025 09:30 am |
Kevin Hsueh |
032930 | With Customer Signature | |
|
W42044
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Terry's pc crashing |
07/22/2025 01:15 pm |
Chu Hsieh |
032923 | With Customer Signature | |
|
W42039
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Troubleshoot Terry's workstation. Per Lisa, workstation is freezing. |
07/17/2025 02:00 pm |
Sean Bacani |
032920 | With Customer Signature | |
|
W42035
|
Onsite |
Guam Insurance Adjusters Wendy Bagiac Work Requested: (by: Wendy Bagiac) Printing issues |
07/16/2025 01:30 pm |
|
032919 | With Customer Signature | |
|
W42031
Ref/PO#993052 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 993052 at Ross#2336 (Hagatna) |
07/15/2025 10:00 am |
Sean Bacani |
032914 | No Signature: - Customer signed Level 10 Work Order. | |
|
W42030
|
Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Setup QuickBooks MS Outlook Integration. |
07/14/2025 02:00 pm |
Kevin Hsueh |
032613 | With Customer Signature | |
|
W42018
|
Inhouse |
Royal Orchid Guam Ronald Su Work Requested: (by: Ronald Su) Setup ASUS Zen-WiFi XD5 Mesh Routers |
07/08/2025 09:00 am |
Kevin Hsueh |
032910 | With Customer Signature | |
|
W42010
Ref/PO#992329 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service 992329 at Ross# 1902 to replace pin pad on register 7 |
07/08/2025 09:30 am |
Sean Bacani |
032903 | No Signature: Predefined Work Order from Level 10. | |
|
W42001
|
Onsite |
Wise Owl Animal Care Alexander Ulloa Work Requested: (by: Alexander Ulloa) Relocate Internet Portal to 2nd floor. |
07/01/2025 02:00 pm |
Sean Bacani |
032893 | With Customer Signature | |
|
W42000
|
Remote |
Morrico Equipment Danilo Guzarem Work Requested: (by: Danilo Guzarem) Update 3CX Extension 190 to show Lydia Reyes. |
07/01/2025 10:30 am |
Kevin Hsueh |
032892 | No Signature: Remote Support: Danilo Guzarem | |
|
W41999
|
Remote |
Title Guaranty of Guam Jonathan Bondoc Work Requested: (by: Jonathan Bondoc) 3CX Services not starting. 3CX able to make outbound calls but unable to receive inbound calls |
07/01/2025 08:00 am |
Kevin Hsueh |
032891 | No Signature: Remote Support: Jonathan Bondoc | |
|
W41997
|
Remote |
JMC Equipment Rental Francine Paulino Work Requested: (by: Francine Paulino) Export mailbox LArmamentoJMC@mcpgroupgu.com |
06/30/2025 02:30 pm |
Kevin Hsueh |
032912 | No Signature: Remote Support | |
|
W41996
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Ambyth Shipping Micronesia: Basic NIST SP 800-171 DoD Assessment |
06/30/2025 08:00 am |
Kevin Hsueh |
032882 | No Signature: Remote Support | |
|
W41994
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: (by: Leiana Topasna) Setup new employee, Cheryleah Rengulbai Rome, user profile on workstation in Logistics Office. |
06/30/2025 09:30 am |
Sean Bacani |
032881 | With Customer Signature | |
|
W41991
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: (by: Melet Santos) Deploy new Lenovo Workstation to TRMA Staff |
06/27/2025 09:30 am |
Sean Bacani |
032879 | With Customer Signature | |
|
W41989
|
Remote |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Work with Joana from CloudCFO to troubleshoot VPN access and RDP access. |
06/26/2025 10:30 am |
Kevin Hsueh |
032876 | No Signature: Remote Support | |
|
W41988
|
Onsite |
KHLG Associates Kent Hsieh Work Requested: (by: Kent Hsieh) Deliver and setup Reolink Cameras at KHLG Field Office |
06/25/2025 01:30 pm |
Sean Bacani |
032874 | No Signature: Remote Support | |
|
W41987
|
Onsite |
Pacific Accounting Service Ginger Yu Work Requested: (by: Ginger Yu) Work with Docomo Techs to troubleshoot slow internet speed. Possible MTU value issue. |
06/24/2025 02:00 pm |
Kevin Hsueh |
032858 | With Customer Signature | |
|
W41986
|
Onsite |
KHLG Associates Kent Hsieh Work Requested: (by: Kent Hsieh) Install PTZ Camera at KHLG Field Office |
06/18/2025 09:00 am |
Kevin Hsueh |
032872 | No Signature: Remote Support | |
|
W41985
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Work with PC Law support on various PC Law issues. Setup 1 new workstation for Terry. |
06/24/2025 09:00 am |
Sean Bacani |
032857 | With Customer Signature | |
|
W41982
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup Jennifer Fernandez (Subic) workstation and Saipan RDP access. |
06/23/2025 10:30 am |
Kevin Hsueh |
032871 | No Signature: Remote Support | |
|
W41980
|
Remote |
JMC Equipment Rental Francine Paulino Work Requested: (by: Francine Paulino) Backup JDyJMC@mcpgroupgu.com email mailbox. Terminate JDyJMC@mcpgroupgu.com at the end of the month per Francene Paulino request. |
06/23/2025 10:00 am |
Kevin Hsueh |
032878 | With Customer Signature | |
|
W41979
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) - Deliver 3 Lenovo Workstations (previously setup at DSI) to TRMA. Work with Melet to download and install AutoCAD and Revit software. - Run 2 new network lines per Chona's request. |
06/23/2025 02:00 pm |
Sean Bacani |
032856 | With Customer Signature | |
|
W41977
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) - Setup new employee Maria Regina Ganacias in accounting office. 4th cubicle from the front door. - Troubleshoot Jay Garrido Macbook printing issues |
06/23/2025 09:00 am |
Sean Bacani |
032855 | With Customer Signature | |
|
W41976
|
Emergency Onsite |
JMC Equipment Rental Francine Paulino Work Requested: (by: Francine Paulino) - Setup user profile, email account, and MS Office 365 account for Stacey Nanpei. - Setup Stacey Nanpei on workstation. |
06/20/2025 02:00 pm |
Sean Bacani |
032849 | With Customer Signature | |
|
W41975
Ref/PO#87783-G |
Remote |
Morrico Equipment Jin Hee Choe Work Requested: (by: Jin Hee Choe) Change Extension 650 to Rebecca Quidachay. Change Extension 510 to Saylee Bonopard |
06/20/2025 09:00 am |
Kevin Hsueh |
032848 | No Signature: Remote Support | |
|
W41972
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) - Troubleshoot 2 CloudCFO workstations. |
06/17/2025 02:00 pm |
Sean Bacani |
032843 | With Customer Signature | |
|
W41967
|
Inhouse |
Unitek Environmental Chris Watson Work Requested: (by: Chris Watson) Set up two laptops. |
06/13/2025 04:17 pm |
Kevin Hsueh |
032873 | With Customer Signature | |
|
W41966
|
Remote |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Troubleshoot Email access. Linda advised she receives a message that email access is blocked. |
06/12/2025 03:30 pm |
Kevin Hsueh |
032836 | No Signature: Remote Support: Linda Kasio | |
|
W41965
|
Onsite |
Pacific Accounting Service Ginger Yu Work Requested: (by: Ginger Yu) Troubleshoot network slowness. |
06/12/2025 09:00 am |
Kevin Hsueh |
032835 | With Customer Signature | |
|
W41963
|
Remote |
Unitek Environmental Chris Watson Work Requested: (by: Chris Watson) Terminate Anna Clark's VPN Access. Anna no longer with Unitek |
06/11/2025 02:00 pm |
Kevin Hsueh |
032831 | No Signature: Remote Support | |
|
W41961
|
Onsite |
Guam Dry Cleaners Manny Murciano Work Requested: (by: Manny Murciano ) Manny request Fluke software to be reinstall |
06/11/2025 10:00 am |
Chu Hsieh |
032829 | With Customer Signature | |
|
W41957
|
Service Contract Remote |
Micronesian Divers Association Wes Seleen Work Requested: (by: Wes Seleen) Wes reported MDA internet is down. |
06/09/2025 05:30 pm |
Kevin Hsueh |
032825 | No Signature: Remote Support | |
|
W41955
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Setup 2 new workstations. |
06/09/2025 09:00 am |
Kevin Hsueh |
032847 | With Customer Signature | |
|
W41954
|
Remote |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: (by: Marie "Cookie" Taitano) forward emails for JDyJMC@mcpgroupgu.com to AR@mcpgroupgu.com |
06/06/2025 03:30 pm |
Kevin Hsueh |
032822 | No Signature: Remote Support: Cookie Taitano | |
|
W41948
|
Service Contract Inhouse |
Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) Pick up Lenovo ThinkServer SR570. Bring back to DSI to repair, reprep, and reconfigure. |
06/03/2025 10:30 am |
Kevin Hsueh |
032821 | With Customer Signature | |
|
W41941
|
Remote |
JMC Equipment Rental Francine Paulino Work Requested: (by: Francine Paulino) Francene reported emails from tommyjay.taitano@us.af.mil and christiana.tuck@us.af.mil not being received. |
06/03/2025 08:30 am |
Kevin Hsueh |
032817 | No Signature: Remote Support | |
|
W41938
|
Emergency Onsite |
Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) Troubleshoot 3CX Server |
06/02/2025 08:30 am |
Kevin Hsueh |
032814 | No Signature: Remote Support | |
|
W41937
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Meet Xerox to deploy new Xerox printers at Accounting and Piti office |
05/30/2025 08:30 am |
Kevin Hsueh |
032805 | With Customer Signature | |
|
W41934
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: (by: Leiana Topasna) Setup LOnuki@ambyth.com email account in MS Outlook client |
05/29/2025 08:30 am |
Kevin Hsueh |
032801 | No Signature: Remote Support: Leiana Topasna | |
|
W41933
|
Inhouse |
Royal Orchid Guam Ronald Su Work Requested: (by: Ronald Su) Set up Quickbooks on two Mini PC. |
05/28/2025 04:08 pm |
Kevin Hsueh |
032827 | With Customer Signature | |
|
W41931
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Work with Xerox to setup new Xerox printers at Ambyth Logistics Office |
05/28/2025 09:00 am |
Kevin Hsueh |
032798 | With Customer Signature | |
|
W41930
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot ID Printer duplex printing. Update Share Drive listing. Work with Xerox to setup 4 new printers |
05/27/2025 02:00 pm |
Kevin Hsueh |
032796 | With Customer Signature | |
|
W41929
|
Service Contract Remote |
Micronesian Divers Association Joleen West Work Requested: (by: Joleen West) Joleen reported IT&E Internet out and GTA Internet did not automatically kick in. Troubleshoot no internet issue. |
05/22/2025 06:00 pm |
Kevin Hsueh |
032786 | No Signature: Remote Support: Joleen West | |
|
W41928
Ref/PO#9939521872 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market Ticket# 9939521872 - Vesi RPG Camera Project Video system refresh from RPG to Poly Studio X52 |
05/23/2025 09:00 am |
Kevin Hsueh |
032785 | No Signature: Work Market Service | |
|
W41926
|
Emergency Onsite |
JMC Equipment Rental Francine Paulino Work Requested: (by: Francine Paulino) Troubleshoot Server/Network issues |
05/22/2025 08:30 am |
Kevin Hsueh |
032782 | With Customer Signature | |
|
W41921
|
Onsite |
Robert J. Yang D.M.D., P.C. Audrey Kate Pontillas Work Requested: (by: Audrey Kate Pontillas) Troubleshoot Server Shadowprotect (Backup Software) |
05/20/2025 09:00 am |
Kevin Hsueh |
032781 | With Customer Signature | |
|
W41913
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Deliver and setup 3 new Monitors |
05/13/2025 10:00 am |
Kevin Hsueh |
032771 | With Customer Signature | |
|
W41910
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) APPSRV reported backup failed due to insufficient disk space on NAS |
05/12/2025 03:00 pm |
Chu Hsieh |
032770 | No Signature: remote | |
|
W41909
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Troubleshoot CloudCFO RDP workstation |
05/09/2025 02:00 pm |
Kevin Hsueh |
032768 | With Customer Signature | |
|
W41908
|
Onsite |
Unitek Environmental Michael Brettelle Work Requested: (by: Michael Brettelle) Setup VPN Client on Justin Laptop. |
05/09/2025 09:00 am |
Kevin Hsueh |
032767 | With Customer Signature | |
|
W41903
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Deliver and setup new Lenovo workstations |
05/07/2025 09:30 am |
Kevin Hsueh |
032763 | With Customer Signature | |
|
W41895
|
Inhouse |
Island Girl Coffee N' Quenchers Torgun Smith Work Requested: (by: Torgun Smith) Recover data. |
05/05/2025 09:56 am |
Chu Hsieh |
032761 | With Customer Signature | |
|
W41892
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Troubleshoot Recie's workstation |
05/02/2025 09:00 am |
Kevin Hsueh |
032759 | With Customer Signature | |
|
W41886
|
Service Contract Remote |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: (by: Marie "Cookie" Taitano) Troubleshoot Dispatch Share Drive Access issues |
04/30/2025 03:00 pm |
Kevin Hsueh |
032758 | No Signature: Remote Support | |
|
W41885
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Lisa's PC had blue screen of death |
04/29/2025 10:30 am |
Chu Hsieh |
032749 | No Signature: remote | |
|
W41882
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Mar request to setup new printer |
04/29/2025 01:30 pm |
Chu Hsieh |
032746 | With Customer Signature | |
|
W41881
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: (by: Leiana Topasna) Grant access for Adrianne Dayson (ADayson) to Logistics Share drive. |
04/29/2025 09:30 am |
Kevin Hsueh |
032745 | No Signature: Remote Support | |
|
W41880
|
Service Contract Onsite |
JMC Equipment Rental Francine Paulino Work Requested: (by: Francine Paulino) Train Francene Paulino on restarting QuickBooks Database Server Manager. Troubleshoot Jesse’s email issues. |
04/29/2025 08:30 am |
Kevin Hsueh |
032744 | With Customer Signature | |
|
W41877
|
Service Contract Inhouse |
JMC Equipment Rental JR Paulino Work Requested: (by: JR Paulino) Setup MPaulinoJMC@mcpgroupgu.com on JR's mobile phone |
04/24/2025 11:00 am |
Kevin Hsueh |
032715 | With Customer Signature | |
|
W41876
|
Onsite |
St. Lucy's Eye Clinic Teressa Leon Guerrero Work Requested: (by: Teressa Leon Guerrero) Setup MS Office 365 on Front Desk workstations |
04/24/2025 09:00 am |
Kevin Hsueh |
032714 | With Customer Signature | |
|
W41871
|
Onsite |
Ace Auto Glass, Inc. (Guam) Becky Quintanilla Work Requested: (by: Becky Quintanilla) Deliver and setup new Asus Router |
04/21/2025 01:30 pm |
Kevin Hsueh |
032712 | With Customer Signature | |
|
W41870
|
Service Contract Inhouse |
Guam Memorial Park Jor-El Williams Work Requested: (by: Jor-El Williams) Reprep Lenovo Workstation |
04/18/2025 02:00 pm |
Kevin Hsueh |
032713 | With Customer Signature | |
|
W41867
|
Onsite |
Equatorial Manufactory, Inc. Lucy Work Requested: (by: Lucy ) Troubleshoot printing issues |
04/17/2025 02:00 pm |
Kevin Hsueh |
032707 | With Customer Signature | |
|
W41865
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Rikka De Leon Work Requested: (by: Rikka De Leon) Setup SonicWALL VPN on Rikka macbook. Setup lenovo workstation at Logistics |
04/17/2025 08:30 am |
Kevin Hsueh |
032706 | With Customer Signature | |
|
W41862
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Joy's CYMA Saipan Printing Issues. Setup Fanny's CYMA Saipan Access. Create 2 new share drives for Ambyth and Seafix Saipan. |
04/15/2025 02:00 pm |
Kevin Hsueh |
032702 | With Customer Signature | |
|
W41861
|
Onsite |
GTA TeleGuam Tommy Blas Work Requested: (by: Tommy Blas) Show GTA how to remove the Video wall |
04/15/2025 10:10 am |
Chu Hsieh |
032701 | With Customer Signature | |
|
W41853
|
Onsite |
Unitek Environmental Chris Watson Work Requested: (by: Chris Watson) Install SonicWALL VPN Client on 6 laptops. |
04/11/2025 09:30 am |
Kevin Hsueh |
032694 | With Customer Signature | |
|
W41848
|
Onsite |
St. Lucy's Eye Clinic Marjorie DeBenedictis Work Requested: (by: Marjorie DeBenedictis) Deliver and setup 2 New Dell AIO and 1 New Dell Laptop. |
04/09/2025 02:00 pm |
Kevin Hsueh |
032691 | With Customer Signature | |
|
W41843
|
Onsite |
Guam Orthopaedic Clinic Ruben P. Arafiles, M.D. Work Requested: (by: Ruben P. Arafiles, M.D.) Per Esther's request: Setup Printer and Scanner at Guam Orthopedic new clinic. |
04/07/2025 02:00 pm |
Kevin Hsueh |
032689 | With Customer Signature | |
|
W41838
|
Onsite |
Morrico Equipment Esther Cruz Work Requested: (by: Esther Cruz) Update several 3CX IP Phone and Extension assignments. |
04/04/2025 02:00 pm |
Kevin Hsueh |
032687 | With Customer Signature | |
|
W41832
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Troubleshoot Lucy's workstation. |
04/03/2025 09:00 am |
Kevin Hsueh |
032962 | With Customer Signature | |
|
W41829
|
Onsite |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Check Mary Laptop |
04/15/2025 09:00 am |
Kevin Hsueh |
032700 | With Customer Signature | |
|
W41826
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) all three server failed backup |
03/29/2025 11:00 am |
Chu Hsieh |
032680 | No Signature: remote | |
|
W41824
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: (by: Leiana Topasna) Backup WKho@ambyth.com mailbox |
03/31/2025 04:00 pm |
Kevin Hsueh |
032670 | No Signature: Remote Support | |
|
W41821
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Zenie and Malou (Subic) network share drive access |
03/28/2025 01:30 pm |
Kevin Hsueh |
032669 | No Signature: Remote Support | |
|
W41819
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: (by: Leiana Topasna) Leiana reported her Macbook cannot connec to WiFi. |
03/28/2025 09:33 am |
Kevin Hsueh |
032668 | With Customer Signature | |
|
W41815
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Create SonicWALL NetExtender access for Zenie Remorosa and Malou Palma. Setup SonicWALL NetExtender client on their workstations. |
03/26/2025 02:30 pm |
Kevin Hsueh |
032665 | No Signature: Remote Support | |
|
W41814
|
Service Contract Remote |
Guam Memorial Park Rick Frank Work Requested: (by: Rick Frank) Rick Frank reported he is unable to access CSI and CyberQuerry server (GMPSRV). |
03/26/2025 01:30 pm |
Kevin Hsueh |
032666 | No Signature: Remote Support | |
|
W41813
|
Onsite |
Royal Orchid Guam Ronald Su Work Requested: (by: Ronald Su) Setup SonicWALL VPN Client and QuickBooks on Mr. Su's laptop. Setup WiFi AP/Extenders at Mr. Su's residence |
03/26/2025 09:30 am |
Kevin Hsueh |
032662 | With Customer Signature | |
|
W41812
|
Onsite |
Guam Dry Cleaners Manny Murciano Work Requested: (by: Manny Murciano ) Icon on desktop and task bar blank |
03/25/2025 01:15 pm |
Chu Hsieh |
032661 | With Customer Signature | |
|
W41809
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: (by: Leiana Topasna) Troubleshoot Outlook on Leiana's Macbook Pro |
03/24/2025 10:30 am |
Kevin Hsueh |
032649 | No Signature: Remote Support | |
|
W41808
|
Service Contract Remote |
Guam Memorial Park Lynn Painter Work Requested: (by: Lynn Painter) Install Kyocera ECOSYS M3540idn Printer on Timeclock workstation. |
03/24/2025 09:00 am |
Kevin Hsueh |
032648 | No Signature: Remote Support: Lynn Painter | |
|
W41805
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Jacob reported Subic cannot access servers. Multiple staff at Ambyth reported cannot access email on Outlook |
03/21/2025 02:30 pm |
Kevin Hsueh |
032645 | No Signature: Remote Support | |
|
W41798
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: (by: Agnes Quitugua) Remove Sisley, Bernadita, and Janel from CSI access. Add Alicia, Ashley, and Jeanesha to CSI |
03/19/2025 10:30 am |
Kevin Hsueh |
032639 | No Signature: Remote Support: Agnes Quitugua | |
|
W41794
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Troubleshoot Recie's workstation |
03/17/2025 09:00 am |
Kevin Hsueh |
032634 | With Customer Signature | |
|
W41793
|
Onsite |
St. Lucy's Eye Clinic Marjorie DeBenedictis Work Requested: (by: Marjorie DeBenedictis) Install new batteries on APC UPS. |
03/14/2025 01:30 pm |
Kevin Hsueh |
032630 | With Customer Signature | |
|
W41791
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Sophia reported Lindy's Outlook is corrupted again. |
03/12/2025 09:15 pm |
Chu Hsieh |
032629 | No Signature: remote | |
|
W41788
|
Service Contract Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: (by: Agnes Quitugua) Troubleshoot Naomi workstation. Naomi workstation not connecting to GMP network. Workstation is connecting to a different network (192.168.0.x) |
03/12/2025 09:38 am |
Kevin Hsueh |
032628 | With Customer Signature | |
|
W41785
|
Service Contract Inhouse |
Guam Memorial Park Lynn Painter Work Requested: (by: Lynn Painter) Setup new Lenovo workstation for Lynn. |
03/11/2025 02:30 pm |
Kevin Hsueh |
032637 | With Customer Signature | |
|
W41784
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: (by: Agnes Quitugua) Agnes reported Exchange is down. |
03/11/2025 10:38 am |
Kevin Hsueh |
032627 | No Signature: Remote Support | |
|
W41783
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: (by: Agnes Quitugua) Create 2 new user profile and email accounts: Collector1 and Collector2 |
03/11/2025 09:00 am |
Kevin Hsueh |
032626 | No Signature: Remote Support | |
|
W41780
Ref/PO#9793223 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 9793223 at Ross #1902: Install new pin pad on Register 7 |
03/10/2025 09:30 am |
Kevin Hsueh |
032623 | No Signature: Level 10 Service | |
|
W41773
|
Onsite |
Unitek Environmental Gary Hendrix Work Requested: (by: Gary Hendrix) Setup new workstation |
03/06/2025 09:30 am |
Kevin Hsueh |
032621 | No Signature: Remote Support | |
|
W41759
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Troubleshoot ePOS and workstation issues. |
03/03/2025 09:00 am |
Kevin Hsueh |
032612 | With Customer Signature | |
|
W41757
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Backup Gladys Abina (GAbina@ambyth.com) mailbox and terminate end of Februrary. |
02/28/2025 02:00 pm |
Kevin Hsueh |
032604 | No Signature: Remote Support | |
|
W41755
|
Onsite |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Setup 2 new HP Laptops. Setup 1 new iPhone. |
02/28/2025 09:30 am |
Kevin Hsueh |
032602 | With Customer Signature | |
|
W41752
|
Service Contract Inhouse |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Work on Melinda’s computer hard drive. |
02/27/2025 09:25 am |
Chu Hsieh |
032611 | With Customer Signature | |
|
W41749
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup SonicWALL VPN Access for Leiana and Eric. |
02/26/2025 02:00 pm |
Kevin Hsueh |
032600 | With Customer Signature | |
|
W41748
|
Onsite |
Ace Auto Glass, Inc. (Guam) Becky Quintanilla Work Requested: (by: Becky Quintanilla) Emergency Service: Troubleshoot network. No internet. |
02/26/2025 10:42 am |
Kevin Hsueh |
032599 | With Customer Signature | |
|
W41746
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: (by: Leiana Topasna) Backup GAbina@ambyth.com mailbox. Terminate GAbina@ambyth.com mailbox at the end of February 2025 |
02/25/2025 09:00 am |
Kevin Hsueh |
032596 | No Signature: Remote Support | |
|
W41743
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Per Gail's request: Restore file from backup to Logistics share folder |
02/24/2025 09:30 am |
Kevin Hsueh |
032584 | No Signature: Remote Support | |
|
W41742
|
Inhouse |
Supit, Collette Collette Supit Work Requested: (by: Collette Supit) Troubleshoot Dell laptop. It was left on the charger overnight and now it will not turn on. |
02/21/2025 01:36 pm |
Kevin Hsueh |
032583 | With Customer Signature | |
|
W41740
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Check Piti office Xerox VersaLink B405DN Automatic Meter Read |
02/20/2025 01:30 pm |
Kevin Hsueh |
032581 | No Signature: Remote Support | |
|
W41736
|
Service Contract Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: (by: Guy Binoya) Deliver and setup 3 HP Laptops. 1 for Feli and 2 as a spare. |
02/19/2025 01:30 pm |
Kevin Hsueh |
032580 | With Customer Signature | |
|
W41735
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Josh Dandan Work Requested: (by: Josh Dandan) Per Josh's request: Create new share drives: HR Saipan & Subic, Ambyth & Seafix QMS. |
02/19/2025 09:30 am |
Kevin Hsueh |
032579 | No Signature: Remote Support: Josh Dandan | |
|
W41731
|
Onsite |
Morrico Equipment Esther Cruz Work Requested: (by: Esther Cruz) Update 3CX Office Hours and Holidays. Troubleshoot IP Phone's where display name shows different then configured extension name. Re-assign extension 760 for Cassandra Blas. |
02/18/2025 01:30 pm |
Kevin Hsueh |
032576 | With Customer Signature | |
|
W41729
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: (by: Leiana Topasna) Troubleshoot Workstation |
02/18/2025 08:30 am |
Kevin Hsueh |
032575 | With Customer Signature | |
|
W41728
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Monica and Kalene are unable to print to Xerox-2. |
02/17/2025 11:20 am |
Chu Hsieh |
032574 | No Signature: remote | |
|
W41726
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Zenie Remorosa Work Requested: (by: Zenie Remorosa) Remote Support: Ireish Misola network share drives disconnected. Re-map Subic and YRBM share drive. |
02/14/2025 10:00 am |
Kevin Hsueh |
032568 | No Signature: Remote Support | |
|
W41725
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Simon laptop has email flow issue |
02/13/2025 02:00 pm |
Chu Hsieh |
032567 | With Customer Signature | |
|
W41723
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: (by: Leiana Topasna) Setup barcode printer at Logistics. Setup ID Badge printer at HR. |
02/12/2025 02:00 pm |
Kevin Hsueh |
032566 | With Customer Signature | |
|
W41720
|
Inhouse |
Fargo Pacific, Inc. Guy Binoya Work Requested: (by: Guy Binoya) Set up three HP laptops. One for Feli and two for reserved. Guy advised please contact her before set up. |
02/11/2025 08:38 am |
Kevin Hsueh |
032569 | No Signature: Remote Support | |
|
W41715
|
Onsite |
Guam Surveyor, LLC Mary Joy Sotic Work Requested: (by: Mary Joy Sotic) Troubleshoot 4 trackimo units. Per Joy, units' battery showing no charger connected |
02/07/2025 02:30 pm |
Kevin Hsueh |
032562 | With Customer Signature | |
|
W41703
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Troubleshoot laptop |
02/05/2025 10:00 am |
Kevin Hsueh |
032560 | With Customer Signature | |
|
W41701
|
Remote |
MedPharm Jeremy Castillo Work Requested: (by: Jeremy Castillo) Troubleshoot 3CX. Per Jeremey, Calls from Docomo SIP Trunk not routing through. |
02/04/2025 04:00 pm |
Kevin Hsueh |
032559 | No Signature: Remote Support: Jeremey Castillo | |
|
W41699
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Troubleshoot workstation |
02/04/2025 09:30 am |
Kevin Hsueh |
032558 | With Customer Signature | |
|
W41698
|
Onsite |
Guam Insurance Adjusters Wendy Bagiac Work Requested: (by: Wendy Bagiac) Confirm printing works and scan to USB drive works properly |
02/03/2025 02:00 pm |
Chu Hsieh |
032557 | With Customer Signature | |
|
W41694
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Troubleshoot Exchange |
02/03/2025 09:00 am |
Kevin Hsueh |
032556 | With Customer Signature | |
|
W41685
|
Onsite |
Guam Insurance Adjusters Wendy Bagiac Work Requested: (by: Wendy Bagiac) Meeting with Eli, Ian, and GTA to relocate Metro-e and router/network equipment to new office location. |
01/28/2025 10:00 am |
Chu Hsieh |
032540 | With Customer Signature | |
|
W41683
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Troubleshoot Accounting Workstation |
01/27/2025 10:40 am |
Kevin Hsueh |
032539 | With Customer Signature | |
|
W41679
|
Onsite |
Robert J. Yang D.M.D., P.C. Tae Keun Lee Work Requested: (by: Tae Keun Lee) Troubleshoot Server Backup/Replication. |
01/24/2025 11:00 am |
Kevin Hsueh |
032527 | With Customer Signature | |
|
W41675
Ref/PO#972619 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 972619 at Ross# 1902 to install pin pad on Register 7 |
01/22/2025 09:30 am |
Kevin Hsueh |
032524 | No Signature: Level 10 | |
|
W41674
|
Onsite |
Guam Insurance Adjusters Wendy Bagiac Work Requested: (by: Wendy Bagiac) Eli from AIG request to setup 3 Xerox printers for local direct print and create shares on all three laptops. Naming convention User-Printer_Number Wendy-VersaLink_1 Wendy-VersaLink_2 Wendy-MultifunctionPrinter Lou-VersaLink_1 Lou-VersaLink_2 Lou-MultifunctionPrinter Anne-VersaLink_1 Anne-VersaLink_2 Anne-MultifunctionPrinter |
01/21/2025 02:00 pm |
Chu Hsieh |
032522 | With Customer Signature | |
|
W41665
|
Remote |
Morrico Equipment Esther Cruz Work Requested: (by: Esther Cruz) Configure 3CX Extension 510 to forward to 671-683-9088 after 3 rings per Esther's request. |
01/14/2025 02:30 pm |
Kevin Hsueh |
032510 | No Signature: Remote Support: Esther Cruz | |
|
W41653
|
Remote |
Morrico Equipment Esther Cruz Work Requested: (by: Esther Cruz) Create new 3CX Extension 510 for Devan Reyes. Update Extension 640 name to display Christina Leon Guerrero |
01/07/2025 04:00 pm |
Kevin Hsueh |
032505 | No Signature: Remote Support | |
|
W41652
Ref/PO#SV1529731 |
Onsite |
Park Place Technologies Jonathan Tan Work Requested: (by: Jonathan Tan) Park Place Tech Ticket SV1529731 at Dusit Thani to troubleshoot HP Server |
01/07/2025 01:30 pm |
Kevin Hsueh |
032502 | No Signature: Park Place Tech Service | |
|
W41648
|
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 972157 at Ross# 2336 to replace pin pad on Register 6 |
01/03/2025 11:30 am |
Kevin Hsueh |
032500 | No Signature: Level 10 Service | |
|
W41646
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Setup remote access to Jiao Jiao workstation |
01/02/2025 02:00 pm |
Kevin Hsueh |
032497 | With Customer Signature | |
|
W41644
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Troubleshoot Server |
12/30/2024 09:00 am |
Kevin Hsueh |
032488 | With Customer Signature | |
|
W41642
|
Remote |
Morrico Equipment Esther Cruz Work Requested: (by: Esther Cruz) Configure 3CX Extension 790 to forward calls to mobile number 671-480-6085 after 4 rings. |
12/27/2024 08:30 am |
Kevin Hsueh |
032487 | No Signature: Remote Support: Esther Cruz | |
|
W41639
|
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 969322 at Ross# 497 - Pin Pad Replacement |
12/20/2024 08:30 am |
Kevin Hsueh |
032474 | No Signature: Level 10 Service | |
|
W41636
|
Onsite |
Unitek Environmental Jeanette Meno Work Requested: (by: Jeanette Meno) Troubleshoot Jean Meno's laptop |
12/19/2024 01:30 pm |
Kevin Hsueh |
032473 | With Customer Signature | |
|
W41635
Ref/PO#968965 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 968965 at Ross# 1902 - Replace Pin Pad |
12/19/2024 08:30 am |
Kevin Hsueh |
032472 | No Signature: Level 10 Service | |
|
W41632
|
Onsite |
Title Guaranty of Guam Jonathan Bondoc Work Requested: (by: Jonathan Bondoc) 3CX Phone System Version 20 Upgrade |
12/18/2024 08:30 am |
Kevin Hsueh |
032471 | With Customer Signature | |
|
W41629
|
Onsite |
Morrico Equipment Emmanuel Dano Work Requested: (by: Emmanuel Dano) 3CX Phone System Version 20 Upgrade |
12/17/2024 10:00 am |
Kevin Hsueh |
032470 | With Customer Signature | |
|
W41625
|
Remote |
MedPharm Jeremy Castillo Work Requested: (by: Jeremy Castillo) 3CX Phone System Version 20 Upgrade |
12/13/2024 09:30 am |
Kevin Hsueh |
032460 | No Signature: Remote Support: Jeremy Castillo | |
|
W41622
|
Onsite |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Troubleshoot laptop and email issues. |
12/12/2024 09:30 am |
Kevin Hsueh |
032459 | With Customer Signature |
Payment Type: Check Check Number: 14658 Amount ($): 150.00 Payment Date: December 12, 2024 |
|
W41619
|
Inhouse |
Pacific Retina Specialists Marie Paulin Work Requested: (by: Marie Paulin) Configure new computer. See Marie’s email for information. |
12/11/2024 11:01 am |
Kevin Hsueh |
032468 | With Customer Signature | |
|
W41617
|
Onsite |
Guam Surveyor, LLC Mary Joy Sotic Work Requested: (by: Mary Joy Sotic) 3CX Phone System Version 20 Upgrade |
12/10/2024 02:00 pm |
Kevin Hsueh |
032456 | With Customer Signature | |
|
W41614
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: (by: Michael Makio) Michael reported no email flow |
12/09/2024 03:30 pm |
Chu Hsieh |
032418/032457 | No Signature: Remote | |
|
W41610
|
Remote |
Kloppenburg Judy Aguigui Work Requested: (by: Judy Aguigui) Upgrade 3CX Phone System to Version 20 |
12/06/2024 09:30 am |
Kevin Hsueh |
032454 | No Signature: Remote Support: Judy Aguigui | |
|
W41608
|
Remote |
Alpha Insurers Austin Cajigal Work Requested: (by: Austin Cajigal) Upgrade 3CX to Version 20 |
12/05/2024 03:00 pm |
Kevin Hsueh |
032453 | No Signature: Remote Support Service | |
|
W41607
|
Remote |
Onward Mangilao Guam, Inc. Valerie Camacho Work Requested: (by: Valerie Camacho) Upgrade 3CX to Version 20 |
12/05/2024 09:30 am |
Kevin Hsueh |
032452 | No Signature: Remote Support: Valerie Camacho | |
|
W41599
|
Onsite |
Park Place Technologies Jonathan Tan Work Requested: (by: Jonathan Tan) Park Place Tech SV1505302: Deliver unused HP Part to CTSI (Choice Logistics) under Z Ticket ZAA6PRV0 |
12/02/2024 04:00 pm |
Kevin Hsueh |
032449 | No Signature: Park Place Tech Service SV1505302 | |
|
W41597
|
Remote |
Morrico Equipment Rene Molinos Work Requested: (by: Rene Molinos) Update 3CX Extension 140 and 190 display names |
11/26/2024 12:30 pm |
Kevin Hsueh |
032439 | No Signature: Remote Support | |
|
W41591
|
Remote |
Morrico Equipment Esther Cruz Work Requested: (by: Esther Cruz) Various 3CX Extension settings update requested |
11/22/2024 03:00 pm |
Kevin Hsueh |
032427 | No Signature: Remote Support: Esther Cruz | |
|
W41590
|
Onsite |
Equatorial Manufactory, Inc. Lucy Work Requested: (by: Lucy ) Troubleshoot Lucy's network connection |
11/22/2024 09:30 am |
Kevin Hsueh |
032426 | With Customer Signature | |
|
W41589
|
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 966191 at Ross #1902: Install new APC 750 UPS |
11/22/2024 06:00 am |
Kevin Hsueh |
032425 | No Signature: Level 10 Service | |
|
W41579
|
Onsite |
Morrico Equipment Johnray Tudela Work Requested: (by: Johnray Tudela) Camera system remote monitoring not working |
11/15/2024 09:30 am |
Chu Hsieh |
032420 | With Customer Signature | |
|
W41572
|
Remote |
No Ka Oi Elisa Loyola Work Requested: (by: Elisa Loyola) Arcserve Shadowprotect backup fail |
11/13/2024 03:00 pm |
Chu Hsieh |
032413 | No Signature: remote support | |
|
W41571
Ref/PO#966099 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 966099 at Ross# 497 to install new Pin Pad on Register 3. |
11/13/2024 02:00 pm |
Kevin Hsueh |
032412 | No Signature: Level 10 Service | |
|
W41568
|
Onsite |
ANZ Wines Sarah Morrison Work Requested: (by: Sarah Morrison ) setup wifi router for 2nd floor |
11/11/2024 04:00 pm |
Chu Hsieh |
032411 | With Customer Signature | |
|
W41567
|
Service Contract Inhouse |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Clone HDD to new SSD. Install new SSD |
11/11/2024 03:00 pm |
Kevin Hsueh |
032385 | No Signature: System to be picked up or delivered | |
|
W41557
|
Inhouse |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Please contact Jiao Jiao as person was just asked to drop off computer |
11/05/2024 02:40 pm |
Kevin Hsueh |
032422 | With Customer Signature | |
|
W41551
|
Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Diagnose cursor/mouse issue and update Skype. |
11/01/2024 09:49 am |
Kevin Hsueh |
032407 | With Customer Signature | |
|
W41550
|
Onsite |
Prestige Automobiles Jonathan Shen Work Requested: (by: Jonathan Shen) Troubleshoot QuickBooks |
11/01/2024 09:00 am |
Kevin Hsueh |
032406 | With Customer Signature | |
|
W41547
|
Remote |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Remote Support: Configure 2 new External HDD for RO-APPSRV Daily Backup |
10/30/2024 02:30 pm |
Kevin Hsueh |
032395 | No Signature: Remote Support: Jiao Jiao Zhu | |
|
W41546
|
Inhouse |
Micronesia Benefits Administrators Ed Arriola Work Requested: (by: Ed Arriola) Troubleshoot Laptop |
10/30/2024 02:00 pm |
Kevin Hsueh |
032396 | With Customer Signature | |
|
W41545
|
Remote |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Troubleshoot Exchange. Email not flowing per Nel. |
10/30/2024 01:00 pm |
Kevin Hsueh |
032394 | No Signature: Remote Support | |
|
W41543
Ref/PO#9340145057 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market Ticket# 9340145057 at Home Depot - Server Install (CTS Ticket Number: S-386736) |
10/29/2024 09:30 pm |
Kevin Hsueh |
032393 | No Signature: Work Market Service | |
|
W41540
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Setup workstation in accounting for Deearah Torre. |
10/28/2024 09:00 am |
Kevin Hsueh |
032391 | With Customer Signature | |
|
W41536
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Troubleshoot Tony Sawyer print from Outlook issues |
10/25/2024 10:30 am |
Kevin Hsueh |
032390 | With Customer Signature | |
|
W41534
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Setup computer/laptop for new engineer. Setup email account on new engineer's mobile phone. |
10/23/2024 01:30 pm |
Kevin Hsueh |
032377 | With Customer Signature | |
|
W41533
|
Onsite |
Office of the Attorney General Frankie Palomo Work Requested: (by: Frankie Palomo) Troubleshoot 3CX Patton Gateway |
10/23/2024 09:30 am |
Kevin Hsueh |
032376 | With Customer Signature | |
|
W41531
Ref/PO#9448182037 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market Service# 9448182037 at JIB# 8255 to setup and cutover to new networking equipment. |
10/22/2024 09:30 am |
Kevin Hsueh |
032372 | No Signature: Work Market Service | |
|
W41526
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Troubleshoot Ticket Printing Workstation |
10/17/2024 09:30 am |
Kevin Hsueh |
032370 | With Customer Signature | |
|
W41519
|
Inhouse |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Reprep HP Compaq 6200. Setup as terminal workstation with QuickBooks 2024 |
10/15/2024 01:30 pm |
Kevin Hsueh |
032369 | With Customer Signature | |
|
W41514
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Setup VPN access for Royal Orchid PI Office Accounting support. |
10/14/2024 09:30 am |
Kevin Hsueh |
032363 | With Customer Signature | |
|
W41513
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Troubleshoot internet/network issues |
10/11/2024 02:00 pm |
Kevin Hsueh |
032361 | With Customer Signature | |
|
W41510
|
Onsite |
Robert J. Yang D.M.D., P.C. Tae Keun Lee Work Requested: (by: Tae Keun Lee) Troubleshoot Backup Replication. Check APPSRV - Slowness reported. |
10/09/2024 02:00 pm |
Kevin Hsueh |
032360 | With Customer Signature | |
|
W41509
|
Onsite |
Guam Surveyor, LLC Mary Joy Sotic Work Requested: (by: Mary Joy Sotic) Install Trackimo Unit in 1 new vehicle |
10/09/2024 10:00 am |
Kevin Hsueh |
032359 | With Customer Signature | |
|
W41506
|
Remote |
Micronesia Benefits Administrators Mary Rhodes Work Requested: (by: Mary Rhodes) Troubleshoot Mary@micronesia-benefits.com configuration on laptop and mobile phone |
10/07/2024 02:00 pm |
Kevin Hsueh |
032356 | With Customer Signature | |
|
W41500
|
Remote |
Micronesia Benefits Administrators Jen Taylor Work Requested: (by: Jen Taylor) Troubleshoot Jen Taylor Outlook IMAP message view issue. Troubleshoot Rose Morales Outlook client on her mobile phone. |
10/03/2024 08:30 am |
Kevin Hsueh |
032355 | No Signature: Remote Support | |
|
W41494
|
Onsite |
Guam Surveyor, LLC Mary Joy Sotic Work Requested: (by: Mary Joy Sotic) Remove trackimo unit from vehicle that is being sold |
10/01/2024 10:00 am |
Kevin Hsueh |
032347 | With Customer Signature | |
|
W41492
|
Remote |
Unitek Environmental Hannah Takano Work Requested: (by: Hannah Takano) Hannah Takano reported she is locked out of her workstation |
09/30/2024 01:00 pm |
Kevin Hsueh |
032346 | No Signature: Remote Support: Hannah Takano | |
|
W41486
|
Onsite |
Guam Hotel & Restaurant Association Joanne Reyes Work Requested: (by: Joanne Reyes) Relocate network equipment to new shelf. Install Joanne dual monitor mount. |
09/27/2024 02:00 pm |
Kevin Hsueh |
032336 | With Customer Signature | |
|
W41480
|
Inhouse |
Finona, Stephanie Stephanie Finona Work Requested: (by: Stephanie Finona) Data recovery |
09/25/2024 03:00 pm |
Chu Hsieh |
032335 | No Signature: Remote Support | |
|
W41476
Ref/PO#SV1464001 |
Onsite |
Park Place Technologies Ganapathy Jaya Raman Work Requested: (by: Ganapathy Jaya Raman) SV1464001 || || Guam || apac || sev2 || Guam Seventh-day Adventist Clinic || 1613890 || HP 3PAR || CP Dimension. -Deliver Part Number: 697390-001 Specifications: 2.0TB 7.2K SAS NL 6Gb/s 64MB 3.5in HDD 3PAR to SDA Clinic (Andrew Porter) |
09/24/2024 03:30 pm |
Kevin Hsueh |
032322 | With Customer Signature | |
|
W41467
|
Onsite |
GTA TeleGuam Tommy Blas Work Requested: (by: Tommy Blas) Troubleshoot video wall at Micronesian Mall store |
09/19/2024 01:30 pm |
Chu Hsieh |
032321 | With Customer Signature | |
|
W41464
|
Remote |
Office of the Attorney General Vince Taitingfong Work Requested: (by: Vince Taitingfong) Upgrade OAG-CSED 3CX to Version 20. |
09/17/2024 03:00 pm |
Kevin Hsueh |
032319 | No Signature: Remote Support: Vince Taitingfong | |
|
W41461
Ref/PO#7117966182 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) JIB-FRAN#8260 Tamuning GU - Comcast firewall, switch, AP, and Wattbox install. |
09/17/2024 09:00 am |
Kevin Hsueh |
032318 | No Signature: Work Market | |
|
W41455
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Install QuickBooks 24 on server and all workstations. |
09/11/2024 02:00 pm |
Kevin Hsueh |
032310 | With Customer Signature | |
|
W41452
|
Remote |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Content for the Housekeeping Gala |
09/06/2024 08:30 am |
Pam Castilla |
032304 | No Signature: Remote | |
|
W41451
|
Onsite |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Go over Housekeeping Gala content. Requested another training |
09/06/2024 03:00 pm |
Pam Castilla |
032303 | With Customer Signature | |
|
W41441
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) No internet |
09/01/2024 08:30 am |
Chu Hsieh |
032299 | No Signature: Remote | |
|
W41437
|
Service Contract Onsite |
JMC Equipment Rental Corey Paulino Work Requested: (by: Corey Paulino) Work with Docomo to setup new Docomo services |
08/30/2024 09:00 am |
Kevin Hsueh |
032298 | With Customer Signature | |
|
W41435
|
Onsite |
Unitek Environmental Katrina Suissa Work Requested: (by: Katrina Suissa) Troubleshoot MFP |
08/29/2024 02:00 pm |
Kevin Hsueh |
032288 | No Signature: WebApp was not loading while onsite at customer's location | |
|
W41432
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Renew, Rekey, and Install SSL Certificate. Setup user accounts for Robert Jordan and Jacinto Paguigan. |
08/28/2024 03:00 pm |
Kevin Hsueh |
032287 | With Customer Signature | |
|
W41430
|
Service Contract Onsite |
JMC Equipment Rental Corey Paulino Work Requested: (by: Corey Paulino) Troubleshoot Server and network |
08/28/2024 08:37 am |
Kevin Hsueh |
032286 | With Customer Signature | |
|
W41429
|
Remote |
Office of the Attorney General William Zayas Work Requested: (by: William Zayas) 3CX Version 20 Admin Training |
08/27/2024 03:00 pm |
Kevin Hsueh |
032285 | No Signature: Remote Support - Training - Will Zayas | |
|
W41426
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Various issues |
08/27/2024 10:10 am |
Chu Hsieh |
032283 | With Customer Signature | |
|
W41422
|
Onsite |
GTA TeleGuam Tommy Blas Work Requested: (by: Tommy Blas) No display content on Mall and Landmark video wall |
08/26/2024 10:00 am |
Chu Hsieh |
032280 | With Customer Signature | |
|
W41419
|
Onsite |
Office of the Attorney General William Zayas Work Requested: (by: William Zayas) OAG 3CX Phone System preparation for upgrade from Version 18 to Version 20. |
08/23/2024 02:30 pm |
Kevin Hsueh |
032270 | With Customer Signature | |
|
W41417
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Setup new laptop |
08/23/2024 09:30 am |
Kevin Hsueh |
032269 | With Customer Signature | |
|
W41416
|
Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Meeting with Ambyth and FBI Representative. Troubleshoot Sales drive access on Leiana's macbook |
08/22/2024 02:30 pm |
Kevin Hsueh |
032268 | With Customer Signature | |
|
W41411
|
Remote |
Ambyth Shipping & Trading, Inc. Zenie Remorosa Work Requested: (by: Zenie Remorosa) Remote Support: Setup Frank Aldea PC in Subic Office |
08/20/2024 03:00 pm |
Kevin Hsueh |
032264 | No Signature: Remote Support | |
|
W41410
|
Onsite |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Troubleshoot Joanne's laptop |
08/20/2024 09:04 am |
Kevin Hsueh |
032345 | No Signature: Remote Support | |
|
W41409
|
Remote |
Office of the Attorney General William Zayas Work Requested: (by: William Zayas) Troubleshoot 3CX. Per Will Zayas: No inbound or outbound calls. |
08/16/2024 08:30 am |
Kevin Hsueh |
032260 | No Signature: Remote Support: Will Zayas | |
|
W41404
|
Remote |
Morrico Equipment Esther Cruz Work Requested: (by: Esther Cruz) Provision IP Phone (IP: 10.68.0.126; MAC: 80:5E:C0:54:E8:39) for Extension 102 Joel Lesh |
08/14/2024 10:00 am |
Kevin Hsueh |
032253 | No Signature: Work Market Service | |
|
W41403
Ref/PO#8028789790 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market 8028789790 (YorkTel YOR0168) at SSA Office to install new 55" TV. |
08/14/2024 09:00 am |
Kevin Hsueh |
032252 | No Signature: Work Market Service | |
|
W41398
|
Onsite |
Bishop Baumgartner Memorial School David Duenas Work Requested: (by: David Duenas ) Site assessment for Equipment move. |
08/12/2024 09:00 am |
Kevin Hsueh |
032249 | No Signature: Unable to access WebApp | |
|
W41395
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Deliver and setup Dell Workstation for Colton (OPs Department) |
08/09/2024 09:00 am |
Kevin Hsueh |
032248 | With Customer Signature | |
|
W41394
|
Onsite |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Run new network lines at GHRA new office location |
08/08/2024 02:00 pm |
Kevin Hsueh |
032251 | No Signature: Unable to load WebApp while onsite | |
|
W41391
|
Remote |
Morrico Equipment Esther Cruz Work Requested: (by: Esther Cruz) Provision Yealink IP Phone for Extension 290 Chris Galsim |
08/08/2024 08:30 am |
Kevin Hsueh |
032247 | No Signature: Remote Support: Esther Cruz | |
|
W41390
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Eric James Work Requested: (by: Eric James) Configure port forwarding on Ambyth Warehouse Router for CCTV System. |
08/07/2024 09:30 am |
Kevin Hsueh |
032245 | With Customer Signature | |
|
W41388
|
Remote |
Onward Mangilao Guam, Inc. Valerie Camacho Work Requested: (by: Valerie Camacho) Troubleshoot 3CX Phone System. Per Valerie, no inbound or outbound calls. |
08/06/2024 02:30 pm |
Kevin Hsueh |
032244 | No Signature: Remote Support: Valerie Camacho | |
|
W41384
|
Remote |
Morrico Equipment Esther Cruz Work Requested: (by: Esther Cruz) Per Esther Cruz: Change extension 150 display name to Shannelly Marquez (originally Kristin Manlangit) |
08/02/2024 11:00 am |
Kevin Hsueh |
032242 | No Signature: Remote Support: Esther Cruz | |
|
W41379
|
Service Contract Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Update firmware on SonicWall TZ370W |
07/30/2024 05:00 pm |
Chu Hsieh |
032232 | No Signature: remote | |
|
W41376
|
Onsite |
Office of the Attorney General William Zayas Work Requested: (by: William Zayas) Troubleshoot 3CX IP Phone Provisioning Issue |
07/31/2024 09:00 am |
Kevin Hsueh |
032233 | With Customer Signature | |
|
W41375
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Install TP Link access point |
07/29/2024 02:00 pm |
Chu Hsieh |
032231 | With Customer Signature | |
|
W41374
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Update QuickBooks to version 24 on server and workstations. |
07/30/2024 02:00 pm |
Kevin Hsueh |
032230 | With Customer Signature | |
|
W41370
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Setup new workstation for Peter Pocaigue. Troubleshoot Piti OPS Workstation |
07/26/2024 02:00 pm |
Kevin Hsueh |
032228 | With Customer Signature | |
|
W41369
|
Remote |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Delete "District of Columbia (inactive)" from Seth Forman's page |
07/25/2024 10:00 am |
Pam Castilla |
032223 | No Signature: Remote Support [per Sophia Sanchez email request] | |
|
W41367
|
Service Contract Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) QuickBooks 2024 update on server and workstations |
07/24/2024 02:30 pm |
Kevin Hsueh |
032214 | With Customer Signature | |
|
W41366
Ref/PO#956570 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 956570 at Ross #2336 to install new Pin Pad on Reg 3 |
07/24/2024 09:00 am |
Kevin Hsueh |
032212 | No Signature: Level 10 Service | |
|
W41365
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Eric James Work Requested: (by: Eric James) Troubleshoot Eric email on mobile phone |
07/24/2024 10:30 am |
Kevin Hsueh |
032211 | With Customer Signature | |
|
W41363
|
Service Contract Remote |
Roberts, Fowler & Visosky Tim Roberts Work Requested: (by: Tim Roberts) Tim getting phishing emails. |
07/23/2024 11:00 am |
Chu Hsieh |
032208 | No Signature: remote support | |
|
W41357
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Troubleshoot port office workstation |
07/18/2024 09:00 am |
Kevin Hsueh |
032207 | With Customer Signature | |
|
W41355
|
Remote |
Morrico Equipment Esther Cruz Work Requested: (by: Esther Cruz) Setup IP Phone (IP: 10.68.0.85; MAC: 24:9A:D8:0A:4E:E8) for Extension 770 JohnRay Tudela. |
07/17/2024 01:00 pm |
Kevin Hsueh |
032206 | No Signature: Remote Support | |
|
W41348
|
Inhouse |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Software does not allow to save files onto MAC. Also cannot print. |
07/12/2024 11:09 am |
Kevin Hsueh |
032225 | With Customer Signature | |
|
W41342
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot various issues |
07/12/2024 08:30 am |
Kevin Hsueh |
032199 | With Customer Signature | |
|
W41336
|
Inhouse |
Unitek Environmental Katrina Suissa Work Requested: (by: Katrina Suissa) VPN and troubleshoot email issues. Also check battery as it does not hold a charge. |
07/11/2024 08:28 am |
Kevin Hsueh |
032200 | With Customer Signature | |
|
W41328
|
Inhouse |
The Serengeti Trust Sarah Morrison Work Requested: (by: Ross Morrison) No internet connection. |
07/09/2024 11:00 am |
Chu Hsieh |
032196 | No Signature: Remote Support | |
|
W41326
|
Remote |
Unitek Environmental Gary Hendrix Work Requested: (by: Gary Hendrix) Restore delete files on MEC share drive per Gary |
07/08/2024 05:00 pm |
Kevin Hsueh |
032193 | No Signature: Remote Support | |
|
W41324
|
Inhouse |
Equatorial Manufactory, Inc. Cynthia Moises Work Requested: (by: Cynthia Moises) Troubleshoot hard drive. Nothing is shown on the monitor when it is on. |
07/08/2024 04:17 pm |
Kevin Hsueh |
032195 | With Customer Signature | |
|
W41321
|
Inhouse |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) laptop not opening to windows |
07/08/2024 12:33 pm |
Kevin Hsueh |
032204 | With Customer Signature | |
|
W41314
|
Remote |
Morrico Equipment Esther Cruz Work Requested: (by: Esther Cruz) Updated 3CX Extension 340 to show Myver Hecita |
07/01/2024 04:00 pm |
Kevin Hsueh |
032189 | No Signature: Remote Support: Esther Cruz | |
|
W41310
Ref/PO#SV1402869 |
Onsite |
Park Place Technologies Jonathan Tan Work Requested: (by: Jonathan Tan) Park Place Tech Service# SV1402869 at SDA: Deliver HP 3PAR HDD to SDA (Jim Dunn 671-489-7766) |
06/28/2024 02:00 pm |
Kevin Hsueh |
032180 | With Customer Signature | |
|
W41309
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Work with Pete from CYMA to troubleshoot CYMA AMB2 Company File |
06/28/2024 09:00 am |
Kevin Hsueh |
032179 | No Signature: Remote Support: Gail Manuel | |
|
W41308
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: (by: Leiana Topasna) Relocate Jacob and Jung workstation and IP Phones. |
06/27/2024 10:00 am |
Kevin Hsueh |
032178 | With Customer Signature | |
|
W41304
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Reconnect all network equipment at Warehouse location |
06/25/2024 10:00 am |
Kevin Hsueh |
032176 | With Customer Signature | |
|
W41301
|
Service Contract Onsite |
Guam Memorial Park Jor-El Williams Work Requested: (by: Jor-El Williams) Troubleshoot QuickBooks issue |
06/24/2024 09:00 am |
Kevin Hsueh |
032165 | With Customer Signature | |
|
W41298
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: (by: Agnes Quitugua) Create new user account for Tanya Susuico |
06/21/2024 10:30 am |
Kevin Hsueh |
032163 | No Signature: Remote Support: Agnes Quitugua | |
|
W41294
|
Service Contract Inhouse |
Guam Memorial Park Timothy Leon Guerrero Work Requested: (by: Roxanne Simpkin-Williams) Clone data from hard drive to solid state drive. |
06/20/2024 02:00 pm |
Chu Hsieh |
032162 | With Customer Signature | |
|
W41293
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Upload CYMA AMB2 directory to CYMA Support. |
06/19/2024 03:30 pm |
Kevin Hsueh |
032160 | No Signature: Remote Support: Gail Manuel | |
|
W41289
|
Service Contract Onsite |
Cinnabon Chuck Williams Work Requested: (by: Chuck Williams) Troubleshoot network issues at Mall location. |
06/19/2024 09:00 am |
Kevin Hsueh |
032159 | With Customer Signature | |
|
W41287
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Restart AMBYTHHQSRV. |
06/17/2024 07:00 pm |
Kevin Hsueh |
032155 | No Signature: Remote Support | |
|
W41286
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Setup Jobe Guzman on new Lenovo workstation. Troubleshoot network share drive slowness. |
06/18/2024 02:00 pm |
Kevin Hsueh |
032156 | With Customer Signature | |
|
W41284
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Troubleshoot Email Issues (GoDaddy Hosted) |
06/18/2024 09:00 am |
Kevin Hsueh |
032154 | With Customer Signature | |
|
W41283
|
Service Contract Remote |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Check email that is held by Email Security. Check QuickBooks Multi-User issue |
06/17/2024 02:30 pm |
Kevin Hsueh |
032153 | No Signature: Remote Support: Mark Peredo | |
|
W41278
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Deliver and setup new SonicWALL TZ270 |
06/14/2024 02:30 pm |
Kevin Hsueh |
032148 | With Customer Signature | |
|
W41277
|
Remote |
Morrico Equipment Cornelio Madrid Work Requested: (by: Cornelio Madrid) Update 3CX Extension 750 display name to Nancy Enriquez |
06/13/2024 03:15 pm |
Kevin Hsueh |
032147 | No Signature: Remote Support: Cornelio Madrid | |
|
W41275
|
Service Contract Onsite |
JMC Equipment Rental Corey Paulino Work Requested: (by: Corey Paulino) Setup new Lenovo laptop for Corey |
06/13/2024 09:30 am |
Kevin Hsueh |
032145 | With Customer Signature | |
|
W41271
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Setup new workstation and SonicWall TZ270 |
06/12/2024 01:30 pm |
Chu Hsieh |
032146 | With Customer Signature | |
|
W41270
|
Onsite |
No Ka Oi Duce Romias Work Requested: (by: Duce Romias) Duce request to check Elisa's PC. Screen blanks out on boot up |
06/12/2024 09:30 am |
Chu Hsieh |
032144 | With Customer Signature | |
|
W41268
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Setup Xerox printer on Marlon's Macbook |
06/11/2024 10:30 am |
Kevin Hsueh |
032140 | With Customer Signature | |
|
W41267
|
Onsite |
Kloppenburg Judy Aguigui Work Requested: (by: Judy Aguigui) Troubleshoot 3CX Extensions 220 and 221 |
06/11/2024 09:30 am |
Kevin Hsueh |
032139 | With Customer Signature | |
|
W41260
|
Onsite |
Guam Hotel & Restaurant Association Mariah Natuel Work Requested: (by: Mariah Natuel) Troubleshoot access to ghra.org |
06/07/2024 10:30 am |
Kevin Hsueh |
032137 | With Customer Signature | |
|
W41259
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Troubleshoot GoDaddy Email Issues |
06/07/2024 09:00 am |
Kevin Hsueh |
032138 | No Signature: Customer not available | |
|
W41258
|
Onsite |
Harvest Christian Academy Bryce Collier Work Requested: (by: Bryce Collier) Troubleshoot Grandstream ATA |
06/06/2024 10:00 am |
Kevin Hsueh |
032135 | With Customer Signature | |
|
W41255
Ref/PO#951692 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service 951692 at Ross Store #497 (GPO): Install new pin pad on register 5. |
06/04/2024 12:00 pm |
Kevin Hsueh |
032134 | No Signature: Level 10 Service | |
|
W41254
Ref/PO#951619 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service 951619 at Ross Store #497 (GPO): Install new pin pad on register 2. |
06/04/2024 11:00 am |
Kevin Hsueh |
032133 | No Signature: Level 10 Service | |
|
W41253
Ref/PO#951613 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service 951613 at Ross Store #497 (GPO): Install new pin pad on register 4. |
06/04/2024 10:00 am |
Kevin Hsueh |
032132 | No Signature: Level 10 Service | |
|
W41251
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Install and setup new SSD. |
05/31/2024 02:00 pm |
Kevin Hsueh |
032131 | No Signature: Remote Support | |
|
W41248
|
Inhouse |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Please contact Christi Taijeron for requested service as the dropper (Anthony Cruz) was just advised to drop of the workstation. |
05/30/2024 02:03 pm |
Kevin Hsueh |
032121 | With Customer Signature | |
|
W41246
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Check server issues with Lenovo Support |
05/30/2024 09:00 am |
Kevin Hsueh |
032119 | With Customer Signature | |
|
W41242
Ref/PO#951556 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 951556 at Ross Hagatna. Pin pad replacement on Register 1. |
05/29/2024 10:30 am |
Kevin Hsueh |
032118 | No Signature: Level 10 Service | |
|
W41241
Ref/PO#951555 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 951555 at Ross Hagatna. Pin pad replacement on Register 3. |
05/29/2024 10:00 am |
Kevin Hsueh |
032117 | No Signature: Level 10 Service | |
|
W41240
Ref/PO#951554 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 951554 at Ross Hagatna. Pin pad replacement on Register 6. |
05/29/2024 09:30 am |
Kevin Hsueh |
032116 | No Signature: Level 10 Service | |
|
W41239
|
Onsite |
Guam Surveyor, LLC Mary Joy Sotic Work Requested: (by: Mary Joy Sotic) Troubleshoot 3CX Phone System |
05/28/2024 09:30 am |
Kevin Hsueh |
032113 | With Customer Signature | |
|
W41237
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Setup Logistics printer for Eric and Jason. Troubleshoot Sherrie's Nitro PDF issue. |
05/23/2024 02:00 pm |
Kevin Hsueh |
032102 | With Customer Signature | |
|
W41235
Ref/PO#3275049116 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market ID 3275049116: Home Depot Starlink install. |
05/22/2024 09:30 am |
Kevin Hsueh |
032100 | No Signature: Work Market Service | |
|
W41230
|
Service Contract Inhouse |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: (by: Marie "Cookie" Taitano) Upgrade 2 Lenovo Legion Pro 5 to Windows 11 Pro |
05/21/2024 10:37 am |
Kevin Hsueh |
032122 | No Signature: Remote Support | |
|
W41229
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Mar having issues receiving emails |
05/20/2024 01:30 pm |
Chu Hsieh |
032098 | With Customer Signature | |
|
W41222
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Benjie Vivero Work Requested: (by: Benjie Vivero) Per Benjie's request: Check Saipan Internet Slowness. Check what devices are using most bandwidth. |
05/16/2024 04:00 pm |
Kevin Hsueh |
032095 | No Signature: Remote Support: Benjie Vivero | |
|
W41218
|
Inhouse |
Guam Surveyor, LLC Dennis Balagtas Work Requested: (by: Dennis Balagtas) Reinstall Windows OS and 3CX phone system. |
05/17/2024 02:00 pm |
Kevin Hsueh |
032097 | With Customer Signature | |
|
W41215
|
Remote |
Morrison, Allan Allan Morrison Work Requested: (by: Allan Morrison) Slow Outlook |
05/15/2024 11:30 am |
Chu Hsieh |
032092 | No Signature: remote | |
|
W41212
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Setup 1 new workstation for Anthony Barcinas (OPS HQ). Setup 1 new Laptop for Arnel Paguio. (SUBIC). Troubleshoot Tanya’s workstation (Logistics). |
05/14/2024 02:00 pm |
Kevin Hsueh |
032089 | No Signature: WebApp was not loading while at customer's site. | |
|
W41211
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) Terminate last network line and label all network ports. Cable management. |
05/14/2024 09:30 am |
Kevin Hsueh |
032085 | With Customer Signature | |
|
W41210
|
Remote |
Morrico Equipment Cornelio Madrid Work Requested: (by: Cornelio Madrid) Change 3CX extension 310 name to display Abigail Cabanting |
05/13/2024 10:30 am |
Kevin Hsueh |
032081 | No Signature: Remote Support: Cornelio Madrid | |
|
W41208
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Warehouse Network |
05/13/2024 08:30 am |
Kevin Hsueh |
032084 | No Signature: Remote Support | |
|
W41207
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) Terminated network cables |
05/10/2024 01:30 pm |
Chu Hsieh |
032083 | With Customer Signature | |
|
W41205
|
Service Contract Onsite |
Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) Terminate new network lines in new office. |
05/10/2024 09:00 am |
Kevin Hsueh |
032082 | No Signature: Project | |
|
W41204
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Unable to send and receive emails |
05/09/2024 02:00 pm |
Chu Hsieh |
032078 | With Customer Signature | |
|
W41193
|
Onsite |
Dr. Yang Dental Clinic Anette Toves Work Requested: (by: Anette Toves) Troubleshoot UPS Issue |
05/07/2024 02:00 pm |
Kevin Hsueh |
032075 | With Customer Signature | |
|
W41186
|
Inhouse |
Best Wash & Dry Steve Dormer Work Requested: (by: Steve Dormer) Troubleshoot emails as Steve advised it does not look the same. |
05/03/2024 09:44 am |
Kevin Hsueh |
032074 | With Customer Signature | |
|
W41181
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Troubleshoot Xerox Scan to Email |
05/01/2024 11:00 am |
Kevin Hsueh |
032066 | With Customer Signature | |
|
W41177
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Per Jay Garrido Request: Set OMarcos@ambyth.com to forward emails to JGarrido@ambyth.com. Terminate JStuebing@ambyth.com email effective immediately. |
04/29/2024 04:00 pm |
Kevin Hsueh |
032059 | No Signature: Remote Support: Jay Garrido | |
|
W41176
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup Subic network share drive on Subic staff workstations. |
04/29/2024 03:00 pm |
Kevin Hsueh |
032058 | No Signature: Remote Support: Gail Manuel | |
|
W41174
|
Remote |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Add vendor.setup@kiewit.com to SonicWALL Email Security allowed list. |
04/29/2024 11:00 am |
Kevin Hsueh |
032055 | No Signature: Remote Support: Mark Peredo | |
|
W41169
|
Inhouse |
Unitek Environmental John Gomez Work Requested: (by: John Gomez) Computer is not charging. |
04/25/2024 02:02 pm |
Kevin Hsueh |
032054 | With Customer Signature | |
|
W41168
|
Emergency Onsite |
JMC Equipment Rental Corey Paulino Work Requested: (by: Corey Paulino) Troubleshoot Server |
04/25/2024 10:29 am |
Kevin Hsueh |
032051 | With Customer Signature | |
|
W41166
|
Onsite |
Morrico Equipment Esther Cruz Work Requested: (by: Esther Cruz) Reconfigure multiple 3CX extensions |
04/24/2024 10:26 am |
Kevin Hsueh |
032027 | With Customer Signature | |
|
W41163
|
Onsite |
Guam Hotel & Restaurant Association Mariah Natuel Work Requested: (by: Mariah Natuel) Troubleshoot Printing Issues |
04/24/2024 09:00 am |
Kevin Hsueh |
032026 | With Customer Signature | |
|
W41160
|
Service Contract Onsite |
Guam Memorial Park Jor-El Williams Work Requested: (by: Jor-El Williams) Troubleshoot various issues |
04/23/2024 09:30 am |
Kevin Hsueh |
032025 | With Customer Signature | |
|
W41158
|
Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Check mouse as it is working intermittently. |
04/22/2024 08:24 am |
Kevin Hsueh |
032022 | With Customer Signature | |
|
W41157
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot CCTV System |
04/22/2024 08:30 am |
Kevin Hsueh |
032024 | With Customer Signature | |
|
W41156
|
Onsite |
LSG Service Guam, Inc. Deo-Angelo Lim Work Requested: (by: Deo-Angelo Lim) Troubleshoot APC Smart UPS RT3000 |
04/19/2024 10:00 am |
Kevin Hsueh |
032019 | With Customer Signature | |
|
W41155
|
Emergency Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Troubleshoot server. server down |
04/19/2024 08:26 am |
Kevin Hsueh |
032016 | With Customer Signature | |
|
W41154
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Work with Pete from CYMA to troubleshoot Saipan CYMA company SFX-21 |
04/19/2024 08:00 am |
Kevin Hsueh |
032018 | No Signature: Remote Support | |
|
W41150
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Setup user profile and workstation for new employee: Jessa Stuebing |
04/18/2024 02:00 pm |
Kevin Hsueh |
032017 | With Customer Signature | |
|
W41147
|
Onsite |
J&B Modern Tech Gene Bangayan Work Requested: (by: Gene Bangayan ) Troubleshoot Gene's Email Issue. |
04/17/2024 02:00 pm |
Kevin Hsueh |
032014 | With Customer Signature | |
|
W41146
|
Remote |
Office of the Attorney General Vince Taitingfong Work Requested: (by: Vince Taitingfong) Setup 3CX Phone System for OAG - Child Support Enforcement Division |
04/17/2024 10:30 am |
Kevin Hsueh |
032012 | No Signature: Remote Support: Vince Taitingfong | |
|
W41143
Ref/PO#947648 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 947648 |
04/17/2024 07:00 am |
Kevin Hsueh |
032013 | No Signature: Level 10 Service | |
|
W41139
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Troubleshoot Tanya's Workstation |
04/16/2024 08:30 am |
Kevin Hsueh |
032010 | With Customer Signature | |
|
W41134
|
Service Contract Onsite |
Isa Dental Lori Wong Work Requested: (by: Lori Wong) Setup Carestream on Lori and Elsie's workstations |
04/12/2024 02:00 pm |
Kevin Hsueh |
032008 | With Customer Signature | |
|
W41132
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Zenie Remorosa Work Requested: (by: Zenie Remorosa) Reset Benjie DeGuzman user profile password |
04/12/2024 11:00 am |
Kevin Hsueh |
032002 | No Signature: Remote Support | |
|
W41131
|
Onsite |
Unitek Environmental Jeanette Meno Work Requested: (by: Jeanette Meno) Deliver and setup Jean's laptop |
04/12/2024 09:00 am |
Kevin Hsueh |
032000 | With Customer Signature | |
|
W41130
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Terminate Leonie Toves Email Account per Jay Garrido |
04/11/2024 04:00 pm |
Kevin Hsueh |
031956 | No Signature: Remote Support | |
|
W41127
|
Service Contract Inhouse |
Micronesian Divers Association Joleen West Work Requested: (by: Joleen West) Setup Dell laptop. Transfer data from HP Laptop to Dell Laptop |
04/11/2024 08:30 am |
Kevin Hsueh |
031998 | With Customer Signature | |
|
W41124
|
Service Contract Onsite |
Micronesian Divers Association Joleen West Work Requested: (by: Joleen West) New CouterPoint system deployment at Piti and NEX locations. Work with CounterPoint Support Team (Hawaii) |
04/10/2024 07:30 am |
Kevin Hsueh |
031996 | With Customer Signature | |
|
W41122
|
Inhouse |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Reprep ASUS Vivobook. Per Justin, no data needed. |
04/19/2024 02:30 pm |
Kevin Hsueh |
032020 | No Signature: Remote Support | |
|
W41121
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Deliver and set up Acer Predator laptop |
04/08/2024 02:00 pm |
Bryant Bagiac |
031991 | With Customer Signature | |
|
W41119
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Deliver and set up Tisha's workstation |
04/08/2024 09:00 am |
Bryant Bagiac |
031989 | With Customer Signature | |
|
W41118
|
Onsite |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: (by: Marie "Cookie" Taitano) Troubleshoot Mae’s computer QuickBooks issue. Install Xerox printer (Cookie’s) on Mae’s workstation. Troubleshoot Xerox printer (Cookie’s) scanning issue. Create email for Darren Cruz and add email to Dispatch. Check Levi’s laptop for remote access to JMC Office. |
04/08/2024 09:30 am |
Kevin Hsueh |
031990 | With Customer Signature | |
|
W41115
|
Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Setup Dr. Kim’s workstation for Linda Santos. |
04/05/2024 09:30 am |
Bryant Bagiac |
031988 | With Customer Signature | |
|
W41114
Ref/PO#SV1338470 |
Onsite |
Park Place Technologies Jonathan Tan Work Requested: (by: Jonathan Tan) Park Place Tech SV1338470 (Trip 2) at GHD to deliver and install new PSU |
04/04/2024 02:00 pm |
Kevin Hsueh |
031987 | With Customer Signature | |
|
W41111
Ref/PO#14812348 |
Onsite |
Field Nation Retail Tech Work Requested: (by: Retail Tech) Field Nation Service# 14812348 at Michael Kors Tumon location. POS network cable remediation. |
04/09/2024 09:00 am |
Kevin Hsueh |
031995 | No Signature: Field Nation Service | |
|
W41110
|
Onsite |
Isa Dental Lori Wong Work Requested: (by: Lori Wong) Deliver and setup Lori Wong’s workstation. |
04/03/2024 01:30 pm |
Bryant Bagiac |
031986 | With Customer Signature | |
|
W41109
|
Service Contract Inhouse |
Isa Dental Lori Wong Work Requested: (by: Lori Wong) Troubleshoot Lori's Workstation. Running slow and several program errors. |
04/02/2024 10:00 am |
Kevin Hsueh |
031985 | No Signature: Workstation to be delivered and setup onsite. | |
|
W41105
|
Remote |
Morrico Equipment Esther Cruz Work Requested: (by: Esther Cruz) Update extension 280 and 270 names |
04/02/2024 08:30 am |
Kevin Hsueh |
031982 | No Signature: Remote Support | |
|
W41103
Ref/PO#7041618190 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market Ticket 7041618190: Home Depot Site Survey for Starlink Install. |
04/02/2024 09:00 am |
Kevin Hsueh |
031983 | No Signature: Work Market Service | |
|
W41100
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Setup Simon's new travel router |
03/29/2024 09:30 am |
Chu Hsieh |
031973 | With Customer Signature | |
|
W41094
|
Onsite |
Cruz Benefits Aileen Cruz Work Requested: (by: Aileen Cruz) Terminate 1 Network Line at Joyce's desk. Line is currently not terminated. |
03/27/2024 02:00 pm |
Bryant Bagiac |
031971 | With Customer Signature | |
|
W41088
Ref/PO#SV1338470 |
Onsite |
Park Place Technologies Jonathan Tan Work Requested: (by: Jonathan Tan) CMOS Battery Replacement for Cisco UCS C220 M4 Server. Client: GHD POC: Mark Pachkoski Tel: 671-727-6803 Email: Mark.Pachkoski@ghd.com |
03/25/2024 02:00 pm |
Kevin Hsueh |
031965 | With Customer Signature | |
|
W41087
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Zenie Remorosa Work Requested: (by: Zenie Remorosa) Setup Olivia Ramos (Subic) to access Guam CYMA Remotely |
03/22/2024 01:00 pm |
Kevin Hsueh |
031955 | No Signature: Remote Support: Zenie Remorosa email request. | |
|
W41083
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Meeting with Jacob to discuss internet service proposals from Docomo, GTA, and IT&E. |
03/21/2024 03:00 pm |
Kevin Hsueh |
031954 | With Customer Signature | |
|
W41081
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Troubleshoot Mark Ruth's iPad. Reported email issue. |
03/21/2024 08:30 am |
Bryant Bagiac |
031952 | With Customer Signature | |
|
W41080
|
Emergency Inhouse |
Edwin Supit Edwin Supit Work Requested: (by: Edwin Supit) Reboot Laptop. |
03/20/2024 11:58 am |
Kevin Hsueh |
031949 | With Customer Signature | |
|
W41078
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Zenie Remorosa Work Requested: (by: Zenie Remorosa) Reset Subic Staff Ireish Misola (IMisola) and Olivia Ramos (ORamos) user profile passwords. |
03/20/2024 10:00 am |
Kevin Hsueh |
031951 | No Signature: Remote Support | |
|
W41076
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Pick up old APPSRV. Bring back to DSI to reprep and repurpose for ShadowProtect Backup Image Manager. |
03/19/2024 02:00 pm |
Kevin Hsueh |
031950 | With Customer Signature | |
|
W41075
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Work with Ajera support on restoring Ajera server |
03/19/2024 09:30 am |
Chu Hsieh |
031948 | No Signature: remote support | |
|
W41073
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Jacob reported Joneisha (JPangelinan) unable to login. |
03/18/2024 10:00 am |
Kevin Hsueh |
031947 | No Signature: Remote Support | |
|
W41072
|
Service Contract Remote |
Guam Memorial Park Lynn Painter Work Requested: (by: Lynn Painter) users reporting unable to access CSII |
03/14/2024 09:00 am |
Chu Hsieh |
031945 | No Signature: remote support | |
|
W41071
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Deliver and setup RB's workstation. |
03/12/2024 02:00 pm |
Bryant Bagiac |
031940 | With Customer Signature | |
|
W41069
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Download and install Malwarebytes on 4 PC that Simon purchased. |
03/12/2024 01:30 pm |
Chu Hsieh |
031939 | With Customer Signature | |
|
W41068
|
Onsite |
No Ka Oi Duce Romias Work Requested: (by: Duce Romias) Site assessment and possible repair. Duce reported their email was hacked and sending out spam. |
03/12/2024 09:30 am |
Chu Hsieh |
031938 | With Customer Signature | |
|
W41067
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Backup FAldea@ambyth.com mailbox. Proceed to terminate FAldea@ambyth.com account after mailbox backup. |
03/11/2024 03:00 pm |
Kevin Hsueh |
031937 | No Signature: Remote Support | |
|
W41064
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Site visit/Meeting at Ambyth Logistics with CCTV vendor. |
03/11/2024 10:00 am |
Kevin Hsueh |
031936 | With Customer Signature | |
|
W41063
|
Service Contract Remote |
Guam Memorial Park Lynn Painter Work Requested: (by: Lynn Painter) Lynn reported unable to access CSI. |
03/11/2024 08:15 am |
Kevin Hsueh |
031935 | No Signature: Remote Support: Lynn Painter | |
|
W41062
|
Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Check if JMC is in compliance with FAR 52.204-21 Basic Safeguarding of Covered Contractor Information Systems. Complete survey that is required. |
03/08/2024 01:30 pm |
Kevin Hsueh |
031930 | With Customer Signature | |
|
W41059
|
Inhouse |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Re-prep Acer Laptop |
03/07/2024 04:45 pm |
Bryant Bagiac |
031929 | No Signature: Remote Support | |
|
W41058
|
Onsite |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Check what type of USB to RS232 adapter Morrico uses to connect the laptop to their equipment to download the correct driver on laptop. |
03/07/2024 02:00 pm |
Bryant Bagiac |
031928 | With Customer Signature | |
|
W41057
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Troubleshoot Workstation |
03/07/2024 02:00 pm |
Kevin Hsueh |
031927 | With Customer Signature | |
|
W41056
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Check Neisha’s workstation (front desk at Ambyth HQ). Outlook is running slow and crashing. |
03/07/2024 09:00 am |
Bryant Bagiac |
031926 | With Customer Signature | |
|
W41054
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Subic Office Remote Support: Troubleshoot Benjie DeGuzman and Ireish Misola outlook clients |
03/06/2024 09:30 am |
Kevin Hsueh |
031925 | No Signature: Remote Support | |
|
W41051
|
Inhouse |
Frances Mantanona Frances Mantanona Work Requested: (by: Frances Mantanona ) Troubleshoot Laptop |
03/05/2024 03:00 pm |
Kevin Hsueh |
031922 | With Customer Signature | |
|
W41046
|
Inhouse |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Lenovo Workstation: install new SSD Laptop: troubleshoot laptop |
03/05/2024 08:39 am |
Bryant Bagiac |
031924 | With Customer Signature | |
|
W41044
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Deliver and setup RB's workstation |
03/05/2024 09:00 am |
Kevin Hsueh |
031941 | No Signature: Remote Support | |
|
W41043
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Setup Nel’s new workstation. |
03/04/2024 02:00 pm |
Bryant Bagiac |
031920 | With Customer Signature | |
|
W41041
|
Onsite |
Robert J. Yang D.M.D., P.C. Tae Keun Lee Work Requested: (by: Tae Keun Lee) Buffalo NAS TS5200 report degrade RAID state. Need to replace HDD and perform rebuild |
03/04/2024 09:30 am |
Chu Hsieh |
031918 | With Customer Signature | |
|
W41040
|
Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Install CNH EST software and JLG software. JLG software on disk provided by Morrico. |
03/01/2024 04:30 pm |
Bryant Bagiac |
031923 | With Customer Signature | |
|
W41039
|
Service Contract Onsite |
Morrico Equipment Esther Cruz Work Requested: (by: Esther Cruz) Relocate camera |
03/01/2024 02:00 pm |
Bryant Bagiac |
031918 | With Customer Signature | |
|
W41037
|
Onsite |
HSE Pacific Mary P. Rhodes Work Requested: (by: Mary P. Rhodes) Troubleshoot HSE Pacific Laptop. |
03/01/2024 02:00 pm |
Kevin Hsueh |
031917 | With Customer Signature | |
|
W41035
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: (by: Michael Makio) Re-export Michael Makio's historical email from old server. |
02/29/2024 02:00 pm |
Kevin Hsueh |
031911 | No Signature: Remote Support | |
|
W41033
|
Emergency Remote |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Nel reported JBMT is unable to receive emails. Emergency service requested. |
02/29/2024 09:30 am |
Kevin Hsueh |
031909 | No Signature: Emergency Remote Support: Nel Bangayan Request | |
|
W41028
|
Service Contract Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: (by: Guy Binoya) Troubleshoot scan to email for Carl, Wilfred, Willson, and Ruwi |
02/28/2024 02:28 pm |
Kevin Hsueh |
031908 | With Customer Signature | |
|
W41025
|
Service Contract Onsite |
Fargo Pacific, Inc. Guy Binoya Work Requested: (by: Guy Binoya) Troubleshoot Kyocera MFP scan to email issue. |
02/28/2024 08:30 am |
Kevin Hsueh |
031906 | With Customer Signature | |
|
W41024
|
Emergency Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Deliver and set up Nel's church accounting computer and old hard drive. |
02/27/2024 03:30 pm |
Bryant Bagiac |
031902 | With Customer Signature | |
|
W41021
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Install RMA Lenovo HDD sent to Brooks under warranty. |
02/26/2024 04:00 pm |
Kevin Hsueh |
031898 | With Customer Signature | |
|
W41020
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Setup Tisha Makio's laptop |
02/26/2024 02:00 pm |
Kevin Hsueh |
031899 | No Signature: Remote Support: Tisha Makio | |
|
W41019
|
Inhouse |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Set up email on laptop. |
02/26/2024 01:29 pm |
Chu Hsieh |
031900 | With Customer Signature | |
|
W41018
|
Emergency Inhouse |
J&B Modern Tech Gene Bangayan Work Requested: (by: Nel Bangayan ) Install new SSD in workstation for Nel. Install Windows 10 Pro. Perform initial setup. |
02/26/2024 01:30 pm |
Bryant Bagiac |
031901 | No Signature: Customer signed work order W41024 | |
|
W41017
|
Inhouse |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Install new SSD on Dell Optiplex 380. Install Windows 7 Pro. |
02/26/2024 01:00 pm |
Kevin Hsueh |
031910 | No Signature: Remote Support | |
|
W41016
|
Remote |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: (by: Marie "Cookie" Taitano) Update email distribution groups based on listing provided by Cookie via email. |
02/26/2024 09:30 am |
Kevin Hsueh |
031896 | No Signature: Remote Support: Cookie's Email Request | |
|
W41015
Ref/PO#SV1310517 |
Onsite |
Park Place Technologies William Soo Work Requested: (by: William Soo) Park Place Tech SV1310517 for SDA Clinic. |
02/26/2024 09:00 am |
Kevin Hsueh |
031895 | With Customer Signature | |
|
W41014
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Deliver and set up Lenovo tiny workstation. |
02/26/2024 10:30 am |
Bryant Bagiac |
031897 | With Customer Signature | |
|
W41013
|
Inhouse |
Unitek Environmental Jeanette Meno Work Requested: (by: Jeanette Meno) Set up laptop. Per Chris, Jean spoke with Kevin regarding instructions for laptop. |
02/23/2024 03:56 pm |
Kevin Hsueh |
031945 | No Signature: Remote Support | |
|
W41012
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Backup and terminate JManglicmot@ambyth.com, RReyes@ambyth.com, and RLopez@ambyth.com |
02/23/2024 03:00 pm |
Kevin Hsueh |
031886 | No Signature: Remote Support: Gail Manuel Email Request | |
|
W41011
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Troubleshoot Kristine and Jaelani workstations |
02/23/2024 09:30 am |
Bryant Bagiac |
031884 | With Customer Signature | |
|
W41009
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: (by: Michael Makio) Michael unable to access server via SonicWall VPN from home. |
02/21/2024 05:00 pm |
Chu Hsieh |
031882 | No Signature: remote support | |
|
W41008
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Troubleshoot RBs workstation. |
02/22/2024 01:54 pm |
Kevin Hsueh |
031883 | With Customer Signature | |
|
W41005
|
Inhouse |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Perform Initial setup of Lenovo workstation. Deliver and setup onsite for Nel |
02/22/2024 09:00 am |
Bryant Bagiac |
031893 | No Signature: Remote Support | |
|
W41004
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Setup Nel's new workstation. Add to domain, install QuickBooks, Install MS Office, Install network printers. Setup 2 Lenovo Tiny workstations (previously reprepped at DSI). Add to domain. |
02/21/2024 02:00 pm |
Bryant Bagiac |
031878 | With Customer Signature | |
|
W41001
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Task: assist Nida to setup a workstation with 2 monitors in the conference room. The workstation with 2 monitors is needed for the deposition dry run today. Site Contacts: Chona or Nida. |
02/21/2024 09:30 am |
Bryant Bagiac |
031876 | With Customer Signature | |
|
W41000
|
Remote |
HSE Pacific Mary P. Rhodes Work Requested: (by: Mary P. Rhodes) Work with Chris Rhodes to check his outlook. Chris advised he is unable to see emails unless he searches for them. |
02/20/2024 04:00 pm |
Kevin Hsueh |
031875 | No Signature: Remote Support: Chris Rhodes | |
|
W40998
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup CYMA on Saipan workstation |
02/20/2024 09:00 am |
Kevin Hsueh |
031874 | No Signature: Remote Support | |
|
W40997
|
Service Contract Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Download and install Xentry |
02/20/2024 09:19 am |
Bryant Bagiac |
031944 | With Customer Signature | |
|
W40996
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Install Debtmaster version 11.42 Update on Server and all Workstations. |
02/20/2024 09:30 am |
Bryant Bagiac |
031873 | With Customer Signature | |
|
W40990
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Janet Lukangaw access to Accounting scan documents. |
02/15/2024 09:00 am |
Kevin Hsueh |
031870 | No Signature: Remote Support: Gail Manuel Email Request | |
|
W40989
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Troubleshoot Leonie's access to Ops and Workflow sharedrive |
02/14/2024 10:00 am |
Bryant Bagiac |
031869 | With Customer Signature | |
|
W40986
Ref/PO#940644 |
After Hours Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Install new APC 750 UPS for Agana Shopping Center Ross Server |
02/13/2024 06:30 am |
Bryant Bagiac |
031865 | No Signature: Level 10 Service | |
|
W40985
|
Inhouse |
The Serengeti Trust Ross Morrison Work Requested: (by: Ross Morrison) Unable to connect to internet |
02/12/2024 04:30 pm |
Chu Hsieh |
031864 | No Signature: Remote Support | |
|
W40983
|
Emergency Remote |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: (by: Marie "Cookie" Taitano) Forward jsantosjmc@mcpgroupgu.com emails to AR@mcpgroupgu.com |
02/09/2024 01:00 pm |
Kevin Hsueh |
031862 | No Signature: Remote Support: Cookie Email Request | |
|
W40982
Ref/PO#940572 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Replace Verifone Pin Pad at Register 9 at Micronesia Mall Ross #1902. Ross Support Hotline: (800)807-1733 |
02/09/2024 10:30 am |
Bryant Bagiac |
031860 | No Signature: Level 10 Service | |
|
W40981
Ref/PO#940440 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Replace Verifone Pin Pad at Register 6 at GPO Ross #497. Ross Support Hotline: (800)807-1733 |
02/09/2024 09:00 am |
Bryant Bagiac |
031859 | No Signature: Level 10 Service | |
|
W40978
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup Ireish Misola and Olivia Ramos (Subic Staff) for remote access to Saipan CYMA. |
02/06/2024 02:00 pm |
Kevin Hsueh |
031855 | No Signature: Remote Support: Gail Manuel | |
|
W40977
Ref/PO#SV1285592 |
Onsite |
Park Place Technologies William Soo Work Requested: (by: William Soo) Park Place Tech SV1285592 at Dusit Thani to install new systemboard on HP ProLiant DL360 G10 (S/N: MXQ81202XZ). Site Contact: Erin Duenas Telephone: 671-787-5251 |
02/07/2024 10:00 am |
Kevin Hsueh |
031943 | With Customer Signature | |
|
W40972
|
Onsite |
Pacific Retina Specialists Marie Paulin Work Requested: (by: Marie Paulin) Troubleshoot printer issue. Site visit for new network line run. |
02/05/2024 09:00 am |
Bryant Bagiac |
031853 | With Customer Signature | |
|
W40970
|
Remote |
Money Resources, Inc. Carl Peterson Work Requested: (by: Carl Peterson) Post embed code to website video page- https://moneyresourcesinc.com/video-resources/ |
02/02/2024 08:30 am |
Pam Castilla |
031852 | No Signature: Remote Support [Carl Peterson] | |
|
W40967
|
Remote |
JMC Equipment Rental Corey Paulino Work Requested: (by: Corey Paulino) Troubleshoot Exchnage EMails |
02/01/2024 03:30 pm |
Kevin Hsueh |
031851 | No Signature: Remote Support: Corey Paulino | |
|
W40966
|
Inhouse |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Troubleshoot 2 Lenovo M73 Tiny. No OS detected. |
02/01/2024 04:27 pm |
Bryant Bagiac |
031850 | No Signature: Remote Support | |
|
W40960
|
Onsite |
Pacific Accounting Service Ginger Yu Work Requested: (by: Ginger Yu) Update SonicWALL TZ Firewall |
01/31/2024 02:00 pm |
Kevin Hsueh |
031846 | With Customer Signature | |
|
W40958
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Troubleshoot workstation |
01/31/2024 09:30 am |
Kevin Hsueh |
031840 | With Customer Signature | |
|
W40957
|
Service Contract Inhouse |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: (by: Melet Santos) Install Windows 10 on new SSD for Dave's workstation. Perform initial set up and run Windows updates. Copy Dave's user profile from old drive to new SSD. |
01/31/2024 09:00 am |
Bryant Bagiac |
031757 | No Signature: Remote Support | |
|
W40955
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) ShadowProtect backup report failure |
01/30/2024 09:15 am |
Chu Hsieh |
031837 | With Customer Signature | |
|
W40953
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Work with Pete from CYMA support to migrate CYMA to VM Server |
01/30/2024 09:00 am |
Kevin Hsueh |
031838 | With Customer Signature | |
|
W40941
|
Onsite |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: (by: Marie "Cookie" Taitano) Setup workstation for new employee Jeremae Dy. Troubleshoot Microsoft Office access for Rose. |
01/24/2024 09:30 am |
Bryant Bagiac |
031835 | With Customer Signature | |
|
W40939
|
Remote |
Unitek Environmental Tony Brinkley Work Requested: (by: Tony Brinkley) Tony Brinkley reported staff has intermittent issues when connecting to UEG-WLAN. |
01/23/2024 08:30 am |
Kevin Hsueh |
031821 | No Signature: Remote Support: Tony Brinkley Email Request | |
|
W40938
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Terminate Ernest Jones email account. No backup needed per Jay. Create Peter Pocaigue email account and network profile. |
01/22/2024 11:00 am |
Kevin Hsueh |
031822 | No Signature: Remote Support: Jay Garrido Email Request | |
|
W40937
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Troubleshoot Ambyth Port Office Network. Setup new employee profile on workstation at Ambyth HQ. |
01/22/2024 09:00 am |
Bryant Bagiac |
031818 | With Customer Signature | |
|
W40930
|
Onsite |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Troubleshoot Mary's access to WD MyCloud Share Drives |
01/18/2024 09:30 am |
Kevin Hsueh |
031814 | With Customer Signature | |
|
W40929
|
Inhouse |
Unitek Environmental Tiffany Moore Work Requested: (by: Tiffany Moore) Factory reset laptop. |
01/18/2024 08:30 am |
Bryant Bagiac |
031817 | With Customer Signature | |
|
W40928
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Arnel did not bring his laptop Tuesday 01/16. He advised that he will drop his laptop off Wednesday 01/17 morning with username and password. Transfer user data from old laptop to new laptop with external hard drive. Set up Dave Amador’s new laptop. |
01/17/2024 09:00 am |
Bryant Bagiac |
031813 | With Customer Signature | |
|
W40927
|
Onsite |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: (by: Marie "Cookie" Taitano) Troubleshoot Carmen's Quickbooks. Troubleshoot Victorina's user profile. |
01/17/2024 09:30 am |
Kevin Hsueh |
031812 | With Customer Signature | |
|
W40925
|
Service Contract Remote |
Fargo Pacific, Inc. Guy Binoya Work Requested: (by: Guy Binoya) Setup QuickBooks 2023 and SonicWALL NetExtender VPN on Guy's new Acer laptop |
01/16/2024 02:30 pm |
Kevin Hsueh |
031811 | No Signature: Remote Support: Guy Binoya | |
|
W40924
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Finish setting up 3 new laptops for Guy, Jocelyn, and Arnel |
01/16/2024 02:00 pm |
Bryant Bagiac |
031810 | With Customer Signature | |
|
W40922
|
Onsite |
Unitek Environmental Tony Brinkley Work Requested: (by: Tony Brinkley) Troubleshoot Tony's laptop |
01/16/2024 09:30 am |
Kevin Hsueh |
031809 | With Customer Signature | |
|
W40921
Ref/PO#2511861619 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market ID: 2511861619. Install new UPS for CCTV at Panda Express 2320 (Dededo) |
01/16/2024 12:00 pm |
Kevin Hsueh |
031808 | No Signature: Work Market Service | |
|
W40919
|
Remote |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: (by: Marie "Cookie" Taitano) Cookie requested to disable DJuloyajmc@mcpgroupgu.com effective 1/13/2024. |
01/13/2024 02:30 pm |
Kevin Hsueh |
031807 | No Signature: Remote Support: Per Cookie's email request on 1/13/2024. | |
|
W40917
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Setup Primavera P6 on 2 new acer laptops. |
01/12/2024 09:30 am |
Kevin Hsueh |
031802 | With Customer Signature | |
|
W40916
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Continue deploying 20 new laptops. User profile data needs to be transferred to new laptop. Programs on old laptop need to be reinstalled on the new laptop. |
01/12/2024 09:00 am |
Bryant Bagiac |
031803 | With Customer Signature | |
|
W40914
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Continue deploying 20 new laptops. User profile data needs to be transferred to new laptop. Programs on old laptop need to be reinstalled on the new laptop. |
01/11/2024 09:00 am |
Bryant Bagiac |
031801 | With Customer Signature | |
|
W40912
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Setup SonicWALL Mobile Connect on Mr. David's Macbook |
01/10/2024 11:00 am |
Kevin Hsueh |
031799 | With Customer Signature | |
|
W40911
|
Onsite |
Finance Integrated Solutions John Santos Work Requested: (by: John Santos) Check CCTV System |
01/10/2024 09:30 am |
Kevin Hsueh |
031798 | With Customer Signature | |
|
W40909
|
Service Contract Inhouse |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Nicole's PC running slow and restarts randomly. |
01/09/2024 11:00 am |
Chu Hsieh |
031774 | With Customer Signature | |
|
W40908
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Continue deploying 20 new laptops. User profile data needs to be transferred to new laptop. Programs on old laptop need to be reinstalled on the new laptop. |
01/09/2024 02:00 pm |
Bryant Bagiac |
031800 | With Customer Signature | |
|
W40906
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Setup new employee (Jacqueline Gutierrez) profile, email, and MS Office on workstation. |
01/09/2024 11:00 am |
Bryant Bagiac |
031793 | With Customer Signature | |
|
W40905
|
Onsite |
JMC Equipment Rental Cookie Work Requested: (by: Cookie ) Rose workstation (main office) – Check Adobe. JMC Purchased Adobe Acrobat License and is not working. Dispatch workstation – Check password reset issue (could be password does not meet complexity). Check printing issue (workstation cannot print to the printer at dispatch office). |
01/09/2024 09:30 am |
Bryant Bagiac |
031792 | With Customer Signature | |
|
W40903
|
After Hours Onsite |
Guam Insurance Adjusters Bridget Bagiac Work Requested: (by: Bridget Bagiac) Troubleshoot slow internet speed on VPN with AIG support. |
01/09/2024 05:00 pm |
Chu Hsieh |
031797 | With Customer Signature | |
|
W40899
Ref/PO#4838237999 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market ID# 4838237999 at Panda Express Dededo to troubleshoot CCTV. |
01/08/2024 09:30 am |
Kevin Hsueh |
031791 | No Signature: Work Market Service. Customer signed Work Market work order | |
|
W40898
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Workstation lost trust relationship. Remove and add back to Royal Orchid domain. |
01/05/2024 02:00 pm |
Bryant Bagiac |
031790 | With Customer Signature | |
|
W40892
|
Onsite |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: (by: Marie "Cookie" Taitano) Troubleshoot workstation at Dispatch Office (MS Office 365 activation). |
01/03/2024 09:00 am |
Bryant Bagiac |
031789 | With Customer Signature | |
|
W40886
|
Inhouse |
Unitek Environmental Gary Hendrix Work Requested: (by: Gary Hendrix) Initial set up for Acer Predator laptop & troubleshoot Dell Laptop. |
12/29/2023 09:15 am |
Bryant Bagiac |
031787 | With Customer Signature | |
|
W40885
|
Onsite |
Unitek Environmental Gary Hendrix Work Requested: (by: Gary Hendrix) Install and configure new HDDs on Unitek Server |
12/28/2023 03:00 pm |
Kevin Hsueh |
031782 | With Customer Signature | |
|
W40883
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Troubleshoot Lou's Laptop |
12/28/2023 08:30 am |
Kevin Hsueh |
031781 | With Customer Signature | |
|
W40880
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Conference Call with Ambyth and Docomo to discuss Ambyth Warehouse internet service upgrade. |
12/27/2023 02:00 pm |
Kevin Hsueh |
031780 | No Signature: Remote Support | |
|
W40878
|
Onsite |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: (by: Marie "Cookie" Taitano) Troubleshoot Workstation |
12/27/2023 09:00 am |
Kevin Hsueh |
031779 | With Customer Signature | |
|
W40877
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Assist Fanny to locate SOP.xlsx and DAR.xlsx files |
12/21/2023 02:00 pm |
Kevin Hsueh |
031777 | No Signature: Remote Support | |
|
W40876
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Troubleshoot Leiana and Tony's Macbook Sales drive access |
12/21/2023 02:30 pm |
Bryant Bagiac |
031776 | With Customer Signature | |
|
W40875
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Art Irons Work Requested: (by: Art Irons) Art Irons reported he is unable to login to his workstation. |
12/21/2023 08:30 am |
Kevin Hsueh |
031763 | No Signature: Remote Support | |
|
W40871
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Juliana's workstation lost server trust relationship. |
12/19/2023 03:30 pm |
Bryant Bagiac |
031760 | With Customer Signature | |
|
W40870
|
Service Contract Onsite |
JMC Equipment Rental Dino Juloya Work Requested: (by: Dino Juloya) Setup new employee profile |
12/19/2023 02:00 pm |
Bryant Bagiac |
031761 | With Customer Signature | |
|
W40868
|
Onsite |
Domino's Pizza of Guam Dane Taitano Work Requested: (by: Dane Taitano) Setup New Patton Gateway |
12/18/2023 10:00 am |
Kevin Hsueh |
031759 | With Customer Signature | |
|
W40865
|
Remote |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: (by: Marie "Cookie" Taitano) Cookie reported JMC Engineer deleted a file from F: Data share drive |
12/13/2023 04:30 pm |
Kevin Hsueh |
031754 | No Signature: Remote Support | |
|
W40861
|
Remote |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Mark reported QuickBooks server not accessible. |
12/13/2023 09:00 am |
Kevin Hsueh |
031753 | No Signature: Remote Support | |
|
W40860
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Pick up new laptops from Fargo and perform initial setup |
12/12/2023 08:35 am |
Bryant Bagiac |
031778 | No Signature: Remote Support | |
|
W40859
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) GMPDC server is running out of disk space. 19GB free |
12/11/2023 04:30 pm |
Chu Hsieh |
031744 | No Signature: remote support | |
|
W40853
|
Onsite |
HSE Pacific Mary P. Rhodes Work Requested: (by: Mary P. Rhodes) Troubleshoot Network |
12/11/2023 02:00 pm |
Kevin Hsueh |
031746 | With Customer Signature |
Payment Type: Check Check Number: 1198 Amount ($): 300.00 Payment Date: December 11, 2023 |
|
W40846
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Deliver and setup new HotSpot Server |
12/07/2023 03:00 pm |
Kevin Hsueh |
031740 | With Customer Signature | |
|
W40841
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Troubleshoot Enrique's computer |
12/05/2023 11:10 am |
Bryant Bagiac |
031733 | With Customer Signature | |
|
W40834
|
Onsite |
Unitek Environmental Anna Clark Work Requested: (by: Anna Clark) Setup new employee account and workstation |
12/04/2023 09:00 am |
Bryant Bagiac |
031730 | With Customer Signature | |
|
W40833
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) troubleshoot Front Desk workstations |
12/01/2023 02:54 pm |
Bryant Bagiac |
031729 | With Customer Signature | |
|
W40829
|
Inhouse |
Nixon, Allison Allison Nixon Work Requested: (by: Allison Nixon) Per customer: There seems to be something wrong with the laptop battery or something connected with the charging system. When I plug it in to charge, sometimes it will not charge. Other times I get an error message saying that I have the wrong type of charger connected. It is the same charger that came with the laptop. I tried a different charger and that did not resolve the problem. The technicians here tested the charger, and said it seemed to be working fine. Also would like him to check the USB ports as sometimes my computer will indicate that a USB drive has disconnected and reconnected, repeatedly, even though I haven't touched it. |
11/30/2023 02:00 pm |
Chu Hsieh |
031731 | No Signature: Remote Support | |
|
W40828
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Troubleshoot workstations |
11/30/2023 10:34 am |
Kevin Hsueh |
031722 | With Customer Signature | |
|
W40824
Ref/PO#14391312 |
Onsite |
Field Nation Pure Technology, Inc. Victoria Commons Work Requested: (by: Pure Technology, Inc. Victoria Commons) Field Nation Service# 14391312: Island Beauty Supply Network and Server install. |
11/29/2023 09:00 am |
Kevin Hsueh |
031720 | No Signature: Field Nation Service | |
|
W40823
|
Inhouse |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Server Crashed. Repair/restore server |
11/28/2023 12:47 pm |
Kevin Hsueh |
031721 | With Customer Signature | |
|
W40822
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot various issues |
11/28/2023 10:00 am |
Kevin Hsueh |
031717 | No Signature: Remote Support | |
|
W40821
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Work with Debtmaster support to troubleshoot Debtmaster slowness |
11/28/2023 08:30 am |
Kevin Hsueh |
031713 | No Signature: Remote Support | |
|
W40819
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Troubleshoot workstation at Warehouse Location. Check Docomo IP Phones at Warehouse: calls are choppy again. |
11/27/2023 03:30 pm |
Kevin Hsueh |
031714 | With Customer Signature | |
|
W40817
|
Onsite |
Ace Auto Glass, Inc. (Guam) Becky Quintanilla Work Requested: (by: Becky Quintanilla) Troubleshoot Router. Internet down/not accessible. |
11/27/2023 10:30 am |
Kevin Hsueh |
031716 | With Customer Signature | |
|
W40816
Ref/PO#933456 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) APC BK350/BE600M1 Battery Backup Replacement at Register 16. Ross Store #497 199 Chalan San Antonio Tamuning, GU 96913 |
11/27/2023 09:30 am |
Bryant Bagiac |
031711 | No Signature: Level 10 Service | |
|
W40815
|
Onsite |
Equatorial Manufactory, Inc. RB Work Requested: (by: RB ) Troubleshoot RB's workstation |
11/27/2023 10:30 am |
Kevin Hsueh |
031712 | With Customer Signature | |
|
W40814
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Troubleshoot Main Server. Main Server down. |
11/27/2023 08:30 am |
Kevin Hsueh |
031710 | With Customer Signature | |
|
W40812
|
Service Contract Remote |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) rekey SSL certificate for remote.guamlaw.net that is expiring a a few days. |
11/21/2023 12:15 pm |
Chu Hsieh |
031699 | No Signature: remote support | |
|
W40811
|
Inhouse |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Configure data from old server to new server. |
11/21/2023 10:35 am |
Kevin Hsueh |
031718 | No Signature: Remote Support | |
|
W40808
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot various issues. Work with Docomo techs for them to setup their router for IP Phones. |
11/20/2023 08:30 am |
Kevin Hsueh |
031698 | With Customer Signature | |
|
W40806
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Network share drives not accessible. |
11/18/2023 12:00 pm |
Kevin Hsueh |
031697 | No Signature: Remote Support | |
|
W40796
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Troubleshoot WiFi System |
11/16/2023 09:00 am |
Kevin Hsueh |
031696 | With Customer Signature | |
|
W40792
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Troubleshoot laptop |
11/14/2023 09:00 am |
Kevin Hsueh |
031691 | With Customer Signature | |
|
W40791
Ref/PO#932086 |
Service Contract Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Replace UPS on Register 09 Ross Store #2336 302 South Route 4 Suite 100 Hagatna, GU 96910 |
11/15/2023 10:30 am |
Bryant Bagiac |
031693 | No Signature: Level 10 Service | |
|
W40790
Ref/PO#931950 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Verifone Debit Pad Replacement on Register 3 Ross Store #2336 302 South Route 4 Suite 100 Hagatna, GU 96910 |
11/15/2023 09:30 am |
Bryant Bagiac |
031692 | No Signature: Level 10 Service | |
|
W40777
Ref/PO#14288097 |
Onsite |
Field Nation Pure Technology, Inc. Victoria Commons Work Requested: (by: Pure Technology, Inc. Victoria Commons) Field Nation Service 14288097: Site Survey for Network and POS Install at Island Beauty Supply - Guam |
11/09/2023 09:00 am |
Kevin Hsueh |
031683 | No Signature: Field Nation Service | |
|
W40771
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Troubleshoot WiFi Server |
11/07/2023 09:00 am |
Kevin Hsueh |
031686 | With Customer Signature | |
|
W40754
Ref/PO#931254 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 931254 at Ross Store# 497. Install 2 HP T530 Thin Client PCs. |
10/31/2023 09:00 am |
Bryant Bagiac |
031679 | No Signature: Level 10 | |
|
W40753
Ref/PO#14014309 |
Onsite |
Field Nation Retail Tech Work Requested: (by: Retail Tech) Field Nation Service# 14014309 at Michael Kors. Network Cabling Survey. |
10/31/2023 10:30 pm |
Kevin Hsueh |
031685 | No Signature: Field Nation Ticket | |
|
W40751
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Troubleshoot CC Machine. Network cabling clean up at network switch. |
10/30/2023 02:00 pm |
Kevin Hsueh |
031678 | With Customer Signature | |
|
W40750
|
Inhouse |
The Serengeti Trust Ross Morrison Work Requested: (by: Ross Morrison) Setup new email address on Outlook on new laptop. Export Morrico email from old laptop. Import old email to new laptop. Install and setup ExpressVPN. |
10/20/2023 04:00 pm |
Chu Hsieh |
031678 | With Customer Signature | |
|
W40748
|
Remote |
Onward Mangilao Guam, Inc. Valerie Camacho Work Requested: (by: Valerie Camacho) Troubleshoot various 3CX Phone System issues. |
10/27/2023 03:35 pm |
Kevin Hsueh |
031674 | No Signature: Remote Support | |
|
W40746
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot Jung Ho Lee’s Sales network drive access. Return Elizabeth Quenga's workstation to Accounting department and transfer her data. |
10/27/2023 09:00 am |
Bryant Bagiac |
031673 | With Customer Signature | |
|
W40741
|
Service Contract Remote |
Guam Memorial Park Timothy Leon Guerrero Work Requested: (by: Timothy Leon Guerrero) Troubleshoot lifelong memories printing issues |
10/25/2023 01:00 pm |
Kevin Hsueh |
031670 | No Signature: Remote Support | |
|
W40736
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Extract user profile data for Elizabeth Quenga (EQuenga). |
10/25/2023 09:30 am |
Bryant Bagiac |
031669 | No Signature: Remote Support | |
|
W40735
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Troubleshoot ID Badge workstation. Troubleshoot Michael's workstation |
10/24/2023 03:00 pm |
Kevin Hsueh |
031668 | With Customer Signature | |
|
W40733
|
Inhouse |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Setup lapto for new employee - Levi Abayon |
10/24/2023 12:56 pm |
Kevin Hsueh |
031672 | With Customer Signature | |
|
W40731
|
Service Contract Onsite |
Morrico Equipment Rene Molinos Work Requested: (by: Rene Molinos) Terminate 2 network cable and configure 2 AP |
10/24/2023 11:57 am |
Chu Hsieh |
031654 | With Customer Signature | |
|
W40730
|
Service Contract Remote |
Guam Memorial Park Lynn Painter Work Requested: (by: Lynn Painter) Rick Frank called regarding newcems database files needing to be restored. |
10/24/2023 09:30 am |
Kevin Hsueh |
031652 | No Signature: Remote Support | |
|
W40729
|
Inhouse |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Install VPN on laptop |
10/24/2023 09:06 am |
Kevin Hsueh |
031676 | No Signature: Remote Support | |
|
W40728
Ref/PO#9370991855 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market Ticket # 9370991855 for Park Place Technologies. Lexmark printer install at Micronesia Mall Macy's. POC: Madeleine Crisostomo - 635-7902 |
10/24/2023 10:00 am |
Bryant Bagiac |
031667 | No Signature: Work Market service | |
|
W40727
|
Service Contract Remote |
Guam Memorial Park Lynn Painter Work Requested: (by: Lynn Painter) Restart GMP Servers. Per Lynn, access to CSI and network slow. |
10/23/2023 04:30 pm |
Kevin Hsueh |
031650 | No Signature: Remote Support | |
|
W40724
|
Service Contract Onsite |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Update Foresight HTML5 to version 5.23.915 |
10/23/2023 02:00 pm |
Kevin Hsueh |
031649 | With Customer Signature | |
|
W40723
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Wilma Kho Work Requested: (by: Wilma Kho) Work with Wilma on downloading/installing label printer driver she requires. |
10/23/2023 09:00 am |
Bryant Bagiac |
031648 | With Customer Signature | |
|
W40720
|
Service Contract Inhouse |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Set up laptop. Install VPN client, run Windows Updates, add to domain. |
10/20/2023 04:30 pm |
Bryant Bagiac |
031642 | No Signature: Remote Support | |
|
W40717
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Upgrade PC Law on Server and Workstation |
10/20/2023 09:30 am |
Kevin Hsueh |
031640 | With Customer Signature | |
|
W40711
Ref/PO#1588862103 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market Ticket# 1588862103 for Park Place Tech. Lexmark printer install at FMC 100987 - USG - TUMON 1406 N MARINE CORPS DR STE A TAMUNING GU 96913. Jeanie Salas (671) 646-3773 POC |
10/19/2023 10:00 am |
Kevin Hsueh |
031637 | No Signature: Work Market Service | |
|
W40710
Ref/PO#5556225337 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market Ticket 5556225337 for Park Place Tech. Lexmark printer install at FMC 100986 - USG - DEDEDO 600 HARMON LOOP RD STE 104 DEDEDO GU 96929. Raizier Pangan (671) 637-3068 POC |
10/18/2023 10:00 am |
Bryant Bagiac |
031636 | No Signature: Work Market | |
|
W40709
|
Remote |
JMC Equipment Rental Jenny Santos Work Requested: (by: Jenny Santos) Jenny Santos reported her MS Office 365 is showing "Subscription Expired" |
10/17/2023 01:00 pm |
Kevin Hsueh |
031634 | No Signature: Remote Support: Jenny Santos Email Request | |
|
W40708
|
Service Contract Inhouse |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Set up remote VPN access on two new laptops for Terry and Georgette |
10/17/2023 11:00 am |
Bryant Bagiac |
031639 | No Signature: Remote Support | |
|
W40707
Ref/PO#PO# 2024-00000111 |
Onsite |
Judiciary of Guam Joleen Cepeda Work Requested: (by: Joleen Cepeda) Troubleshoot Promethean ActivBoard Ultra Short Throw DLP Projector. Per the user: Projector is not focusing. |
10/18/2023 02:00 pm |
Kevin Hsueh |
031635 | No Signature: Customer Signed Invoice# 031635 | |
|
W40701
|
Service Contract Remote |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) remote.guammemorialpark.com SSL certificate expires 10/15/2023 and needs to be rekeyed. |
10/13/2023 05:00 pm |
Chu Hsieh |
031629 | No Signature: remote support | |
|
W40696
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Setup 2 new workstations for Accounting office. Add to Domain, Install QuickBooks, Install MS Office, Install network printer. |
10/13/2023 09:30 am |
Bryant Bagiac |
031625 | With Customer Signature | |
|
W40693
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Wilma Kho Work Requested: (by: Wilma Kho) Troubleshoot Wilma's scanning issues |
10/12/2023 09:00 am |
Bryant Bagiac |
031624 | With Customer Signature | |
|
W40692
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Troubleshoot Server/Network |
10/11/2023 12:30 pm |
Kevin Hsueh |
031623 | With Customer Signature | |
|
W40687
|
Remote |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Nel advised she renewed the SSL Certificate on GoDaddy. Login and install new SSL Certificate on JBSRV |
10/06/2023 08:30 am |
Kevin Hsueh |
031620 | No Signature: Remote Support | |
|
W40685
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) deliver and setup switches at Logistics office. |
10/05/2023 02:00 pm |
Kevin Hsueh |
031619 | With Customer Signature | |
|
W40681
|
Service Contract Inhouse |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Install 500GB SSD, Windows 10 Pro and update to latest drivers. |
10/04/2023 10:00 am |
Chu Hsieh |
031589 | No Signature: System being drop off by Bryant with another work order for setting up the PC to domain | |
|
W40680
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Deliver and setup Sony Vaio AIO (area in front of Roxanne's office) |
10/04/2023 03:00 pm |
Bryant Bagiac |
031617 | With Customer Signature | |
|
W40672
|
Remote |
Morrison, Allan Allan Morrison Work Requested: (by: Allan Morrison) Takes time to access Outlook and send emails. Unable to access United.com website |
10/02/2023 01:55 pm |
Chu Hsieh |
031614 | No Signature: remote support | |
|
W40667
|
Onsite |
St. Lucy's Eye Clinic Teressa Work Requested: (by: Teressa Leon Guerrero) Deliver and set up laptop |
09/29/2023 09:41 am |
Bryant Bagiac |
031606 | With Customer Signature | |
|
W40666
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Troubleshoot Leonie's workstation - no network access. |
09/28/2023 11:09 am |
Bryant Bagiac |
031602 | With Customer Signature | |
|
W40661
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Troubleshoot Kaela's workstation. Workstation boots up but no image is displayed on the monitor |
09/26/2023 02:00 pm |
Bryant Bagiac |
031599 | With Customer Signature | |
|
W40660
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Perform initial set up on 3 Lenovo workstations |
09/25/2023 09:40 am |
Bryant Bagiac |
031615 | No Signature: Remote Support | |
|
W40659
|
Inhouse |
St. Lucy's Eye Clinic Teressa Leon Guerrero Work Requested: (by: Teressa Leon Guerrero) Reprep Laptop |
09/25/2023 09:12 am |
Kevin Hsueh |
031598 | No Signature: Remote Support | |
|
W40658
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Pick up 3 Lenovo workstations (stored in network room/back office). See Christi if workstations cannot be located. Bring back to DSI to perform initial setup. |
09/25/2023 09:00 am |
Bryant Bagiac |
031597 | With Customer Signature | |
|
W40655
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Troubleshoot Logistics Office Internet/Network issues |
09/22/2023 09:37 am |
Kevin Hsueh |
031583 | With Customer Signature | |
|
W40650
|
Service Contract Remote |
Guam Memorial Park Agnes Quitugua Work Requested: (by: Agnes Quitugua) Reset Jojo Tyquengco account Password |
09/21/2023 03:00 pm |
Kevin Hsueh |
031581 | No Signature: remote support | |
|
W40646
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Pick up old equipment for disposal (located outside server room): 7 UPS, 1 PBX, 3 LCD Monitor, 1 Laser Printer |
09/21/2023 09:30 am |
Bryant Bagiac |
031582 | With Customer Signature | |
|
W40643
|
Service Contract Inhouse |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Upgrade to SSD |
09/20/2023 10:00 am |
Chu Hsieh |
031517 | With Customer Signature | |
|
W40636
|
Onsite |
Guam Department of Education Ansley Jackson Work Requested: (by: Ansley Jackson) Relocate the following ActivPanels: Room 13 to Room 206 PROMETHEAN WHITEBOARD TOUCHSCREEN 78334 75W26-L8HC7N5550163 PROMETHEAN MOBILE STAND W/SPEAKER 78444 12200747-088 Room 106 to Room 203: PROMETHEAN WHITEBOARD TOUCHSCREEN 78336 75W26-L8HC7N5550342 PROMETHEAN MOBILE STAND W/SPEAKER 78446 12200747-089 |
09/20/2023 10:30 am |
Bryant Bagiac |
030156 | No Signature: Customer signed acknowledgement forms | |
|
W40629
|
Onsite |
St. Lucy's Eye Clinic Teressa Leon Guerrero Work Requested: (by: Teressa Leon Guerrero) Check St. Lucy Server. |
09/19/2023 02:00 pm |
Kevin Hsueh |
031579 | With Customer Signature | |
|
W40628
Ref/PO#P236A04284 |
Onsite |
Office of the Attorney General Vince Taitingfong Work Requested: (by: Vince Taitingfong) Work with Vince on 3CX Phone System |
09/19/2023 09:30 am |
Kevin Hsueh |
031579 | With Customer Signature | |
|
W40627
|
Inhouse |
JMC Equipment Rental Corey Paulino Work Requested: (by: Corey Paulino) Reprep Lenovo ThinkCentre P330. Setup as a Terminal Workstation for JMC Equipment. |
09/18/2023 01:25 pm |
Bryant Bagiac |
031613 | With Customer Signature | |
|
W40622
|
Onsite |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: (by: Marie "Cookie" Taitano) Troubleshoot Cookie's email issue. Cookie advised she is unable to send or receive emails |
09/14/2023 04:00 pm |
Kevin Hsueh |
031567 | With Customer Signature | |
|
W40620
|
Remote |
JMC Equipment Rental Dave Taitano Work Requested: (by: Dave Taitano) Work with Dave to troubleshoot email and remote access issues |
09/13/2023 02:00 pm |
Kevin Hsueh |
031566 | No Signature: Remote Support: Dave Taitano | |
|
W40616
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Gain access to EMI GoDaddy account. Create new email account for Benny. |
09/12/2023 02:00 pm |
Kevin Hsueh |
031560 | With Customer Signature | |
|
W40615
Ref/PO#SV1147249 |
Onsite |
Park Place Technologies Jonathan Tan Work Requested: (by: Jonathan Tan) Park Place Tech Service SV1147249. Deliver HP 3PAR storeserv and cable management to SDA (Andrew Porter) |
09/12/2023 11:00 am |
Kevin Hsueh |
031558 | With Customer Signature | |
|
W40612
|
Emergency Onsite |
St. Lucy's Eye Clinic Teressa Leon Guerrero Work Requested: (by: Teressa Leon Guerrero) Terassa reported she got hacked. Possible ransomware |
09/11/2023 04:06 pm |
Kevin Hsueh |
031565 | With Customer Signature | |
|
W40606
|
Onsite |
JMC Equipment Rental Carmen Martinez Work Requested: (by: Carmen Martinez) troubleshoot Cookie's IP Phone |
09/15/2023 11:30 am |
Kevin Hsueh |
031555 | With Customer Signature | |
|
W40605
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Server down again. Nel requested service to check issue. |
09/08/2023 10:53 am |
Kevin Hsueh |
031554 | With Customer Signature | |
|
W40604
|
Onsite |
American Cancer Society Chuck Young Work Requested: (by: Chuck Young) Service Address: 250 Route 4, Suite 204 Guam United States 96910 Tech will need a laptop and an ethernet cable. Tech will call Chuck @ 816-912-4434 upon checking in with Elena onsite. We will work together to connect new Meraki router to the tech's laptop and program in the Static IP information for WAN1. We will then replace the existing Meraki router with the new router onsite. We will test to ensure the router is connecting to the internet and our VPN tunnels, and all local hardware. If time allows, tech will move the Meraki Wireless access point where the old Cisco AP is on the ceiling, and ensure it is online. |
09/13/2023 09:00 am |
Kevin Hsueh |
031563 | With Customer Signature | |
|
W40602
|
Service Contract Inhouse |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Install new SSD on Dell Optiplex 3010. |
09/07/2023 10:00 am |
Bryant Bagiac |
031521 | No Signature: Signed in W40613 | |
|
W40601
|
Emergency Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Server down. Troubleshoot server |
09/07/2023 08:30 am |
Kevin Hsueh |
031553 | With Customer Signature | |
|
W40593
|
Remote |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Per Nel, emails down since Saturday. Check Server. |
09/05/2023 10:00 am |
Kevin Hsueh |
031549 | No Signature: Remote Support: Nel Bangayan request | |
|
W40591
|
Onsite |
JMC Equipment Rental Dave Taitano Work Requested: (by: Dave Taitano) Set up Rodney's email on his work phone. |
09/05/2023 11:00 am |
Bryant Bagiac |
031548 | With Customer Signature | |
|
W40590
|
After Hours Remote |
Domino's Pizza of Guam Dane Taitano Work Requested: (by: Dane Taitano) Troubleshoot 3CX Phone System |
09/04/2023 01:00 pm |
Kevin Hsueh |
031547 | No Signature: Remote Support | |
|
W40587
|
Service Contract Remote |
Guam Memorial Park Timothy Leon Guerrero Work Requested: (by: Timothy Leon Guerrero) Tim reported his workstation Lifelong Printing Software fails to print. |
08/31/2023 10:30 am |
Kevin Hsueh |
031545 | No Signature: remote support: Email request from Tim Leon Guerrero | |
|
W40586
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Deliver and set up Acer laptop for Jazmine Sablan |
08/31/2023 11:00 am |
Bryant Bagiac |
031544 | With Customer Signature | |
|
W40585
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Ambyth Corporate Office: check front desk for a network port to connect IP Phone. Work with Jacob to determine what software on Bella's old laptop that needs to be reinstalled |
08/30/2023 04:00 pm |
Kevin Hsueh |
031540 | With Customer Signature | |
|
W40582
|
Onsite |
JMC Equipment Rental Dave Taitano Work Requested: (by: Dave Taitano) Troubleshoot QuickBooks on Dave/Rodney's workstation. |
08/30/2023 02:30 pm |
Bryant Bagiac |
031539 | With Customer Signature | |
|
W40577
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot SonicWALL Site to Site VPN (Guam to Saipan). |
08/29/2023 11:00 am |
Kevin Hsueh |
031537 | No Signature: Remote Suppoort | |
|
W40576
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Setup workstation for Jazmine at Corporate Office |
08/29/2023 10:00 am |
Bryant Bagiac |
031536 | With Customer Signature | |
|
W40575
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Check Mar's PC. Unable to access Outlook |
08/29/2023 09:45 am |
Chu Hsieh |
031535 | With Customer Signature | |
|
W40574
|
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market Ticket 5488583265. Park Place Tech Lexmark printer install in Saipan. |
08/28/2023 10:00 am |
Kevin Hsueh |
031533 | No Signature: Work Market Service | |
|
W40571
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Deliver reprepped MANAGEPC. Setup to network domain, install Solarwinds MSP and SentinelOne. Configure ArcServe ImageManager for replication |
08/28/2023 10:00 am |
Chu Hsieh |
031531 | With Customer Signature | |
|
W40570
|
Service Contract Inhouse |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Lenovo M90n-1 (MANAGEPC) would loose network connection whenever restart of OS is initiated. Shutdown and then power on would restore network connection. Reload fresh copy of Windows 11 Pro. |
08/25/2023 03:30 pm |
Chu Hsieh |
031530 | With Customer Signature | |
|
W40568
|
Inhouse |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) See Kevin for instructions. |
08/25/2023 12:02 pm |
Kevin Hsueh |
031546 | With Customer Signature | |
|
W40564
|
Inhouse |
Euh, Jeanu Jeanu Euh Work Requested: (by: Jeanu Euh) power went out while doing Windows update. PC drop off by Rhys Mantanona |
08/23/2023 04:00 pm |
Chu Hsieh |
031515 | No Signature: Remote Support | |
|
W40563
|
Onsite |
JMC Equipment Rental Corey Paulino Work Requested: (by: Corey Paulino) Extract Greg Graham email from old backup drive. Provided extracted mailbox to Corey. |
08/24/2023 10:34 am |
Kevin Hsueh |
031526 | With Customer Signature | |
|
W40561
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Configure Ambyth Logistics SonicWALL with new Docomo assigned WAN Static IP settings. |
08/24/2023 09:30 am |
Kevin Hsueh |
031528 | With Customer Signature | |
|
W40560
|
Inhouse |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Unable to open Outlook. Simon's wife moved document to OneDrive and Outlook stop working. |
08/23/2023 11:00 am |
Chu Hsieh |
031513 | With Customer Signature | |
|
W40559
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Deliver and setup workstation for Marine Coordinator. See Jay for details. Pick up and bring back 2 laptops to DSI. See Lou Garcia for details. |
08/23/2023 02:00 pm |
Bryant Bagiac |
031514 | With Customer Signature | |
|
W40557
|
Inhouse |
Island Girl Coffee N' Quenchers Torgun Smith Work Requested: (by: Torgun Smith) Transfer data from old Morrico Surface Laptop to new personal laptop |
08/22/2023 10:00 am |
Chu Hsieh |
031512 | No Signature: Remote support | |
|
W40548
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Elizabeth Andon Work Requested: (by: Elizabeth Andon) Troubleshoot Elizabeth Andon's Outlook access issues |
08/18/2023 02:00 pm |
Kevin Hsueh |
031509 | No Signature: Remote Support: Elizabeth Andon Email Request | |
|
W40546
Ref/PO#9565110944 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market Service 9565110944 at Pizza Hut Sumay to install new MX and Switch. |
08/17/2023 09:30 am |
Kevin Hsueh |
031508 | No Signature: Work Market Service | |
|
W40544
|
Onsite |
JMC Equipment Rental Ethan Meno Work Requested: (by: Ethan Meno) Setup Zane Barcinas (ZBarcinasJMC@mcpgroupgu.com) email on Zane's mobile phone. Troubleshoot Software install on Ethan's laptop. |
08/16/2023 02:00 pm |
Bryant Bagiac |
031506 | With Customer Signature | |
|
W40541
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Eric James Work Requested: (by: Eric James) Troubleshoot Eric James' printing issues |
08/16/2023 09:00 am |
Bryant Bagiac |
031504 | With Customer Signature | |
|
W40538
|
Service Contract Remote |
Guam Memorial Park Lynn Painter Work Requested: (by: Lynn Painter) Lynn reported network share drive and printer access is slow. |
08/14/2023 04:30 pm |
Kevin Hsueh |
031503 | No Signature: Remote Support: Lynn Painter Email Request | |
|
W40536
|
Remote |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Create new account/email for Rodney Teria |
08/15/2023 09:30 am |
Kevin Hsueh |
031502 | No Signature: Remote Support: Mark Peredo Email Request | |
|
W40532
|
Remote |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Per Mark Perdeo's email request, Create new user account and email for Zane Barcinas |
08/14/2023 08:30 am |
Kevin Hsueh |
031497 | No Signature: Remote Support: Email Request from Mark Perdeo | |
|
W40530
|
Remote |
JMC Equipment Rental Carmen Martinez Work Requested: (by: Carmen Martinez) Carmen reported QuickBooks unable to be set in Multi-User Mode |
08/10/2023 10:00 am |
Kevin Hsueh |
031495 | No Signature: Remote Support: Carmen Martinez Email Request | |
|
W40529
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Troubleshoot Docomo internet |
08/09/2023 03:00 pm |
Kevin Hsueh |
034193 | With Customer Signature | |
|
W40525
|
Onsite |
Onward Mangilao Guam, Inc. Rose Aquino Work Requested: (by: Rose Aquino) Troubleshoot 3CX Phone System |
08/08/2023 09:30 am |
Kevin Hsueh |
031490 | With Customer Signature | |
|
W40524
|
Onsite |
Guam Insurance Adjusters Bridget Bagiac Work Requested: (by: Bridget Bagiac) Troubleshoot Wendy's network connection. |
08/07/2023 03:00 pm |
Bryant Bagiac |
031492 | With Customer Signature | |
|
W40523
|
Onsite |
JMC Equipment Rental Corey Paulino Work Requested: (by: Corey Paulino) Setup Xerox Printer at Dispatch Office. Troubleshoot Dispatch Office workstation |
08/07/2023 02:00 pm |
Bryant Bagiac |
031488 | With Customer Signature | |
|
W40521
|
Onsite |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Troubleshoot various issues |
08/04/2023 01:17 pm |
Kevin Hsueh |
031485 | With Customer Signature | |
|
W40520
Ref/PO#SV1174906 |
Onsite |
Park Place Technologies Jonathan Tan Work Requested: (by: Jonathan Tan) Park Place Tech Ticket# SV1174906 at Judicary of Guam to work with Thales to replace SFP connector. |
08/04/2023 09:00 am |
Kevin Hsueh |
031484 | No Signature: Park Place Tech Service | |
|
W40517
|
Onsite |
JMC Equipment Rental Dave Taitano Work Requested: (by: Dave Taitano) Troubleshoot Daves QuickBooks Access |
08/03/2023 11:00 am |
Kevin Hsueh |
031487 | With Customer Signature | |
|
W40515
|
Onsite |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Troubleshoot GHRA Router/Network |
08/03/2023 09:00 am |
Kevin Hsueh |
031482 | With Customer Signature | |
|
W40513
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Restore Docomo internet at Logistics Office. Troubleshoot Wilma's workstation. Setup Nitro PDF on accounting workstation. |
08/02/2023 02:00 pm |
Kevin Hsueh |
031486 | With Customer Signature | |
|
W40505
|
Inhouse |
The Serengeti Trust Sarah Morrison Work Requested: (by: Sarah Morrison) Install Windows 11 on Lenovo ThinkPad Laptop |
08/01/2023 09:00 am |
Bryant Bagiac |
031481 | With Customer Signature | |
|
W40504
|
Inhouse |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) See Chu for information. |
07/31/2023 04:28 pm |
Chu Hsieh |
031489 | With Customer Signature | |
|
W40500
|
Inhouse |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Transfer software FLEET MANAGEMENT PRO from HP to OMEN laptop. |
08/08/2023 01:00 pm |
Bryant Bagiac |
031489 | With Customer Signature | |
|
W40498
|
Onsite |
ANZ Wines Sarah Morrison Work Requested: (by: Sarah Morrison ) Fix network lines between access point |
07/27/2023 01:45 pm |
Chu Hsieh |
031474 | With Customer Signature | |
|
W40495
Ref/PO#919549 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Replace Verifone Debit Pad on Register #9 |
07/26/2023 09:30 am |
Bryant Bagiac |
031472 | No Signature: Level 10 Service | |
|
W40493
Ref/PO#918990 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Replace HP T530 Thin Client PC in Break Room |
07/25/2023 09:00 am |
Bryant Bagiac |
031472 | No Signature: Level 10 Service | |
|
W40491
|
Onsite |
JMC Equipment Rental Dave Taitano Work Requested: (by: Dave Taitano) Troubleshoot QuickBooks on Dave's workstation. Meeting with Corey to discuss service contract. |
07/24/2023 02:00 pm |
Kevin Hsueh |
031470 | With Customer Signature | |
|
W40490
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Troubleshoot Lou's CYMA Access |
07/24/2023 11:00 am |
Kevin Hsueh |
031457 | No Signature: Remote Support | |
|
W40489
|
Onsite |
Unitek Environmental Anna Clark Work Requested: (by: Anna Clark) Troubleshoot Jean's Laptop Issues |
07/24/2023 09:30 am |
Bryant Bagiac |
031456 | With Customer Signature | |
|
W40487
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Vanessa Cruz Work Requested: (by: Vanessa Cruz) Restart CYMA Server. Per Vanessa, some users are stuck in CYMA |
07/19/2023 07:30 am |
Kevin Hsueh |
031454 | No Signature: Remote Support | |
|
W40482
|
Remote |
Unitek Environmental Mylene Topacio Work Requested: (by: Mylene Topacio) Mylene Topacio advised she is locked out of her user profile. |
07/18/2023 11:00 am |
Kevin Hsueh |
031452 | No Signature: Remote Support | |
|
W40481
|
Onsite |
Royal Orchid Guam Ronald Su Work Requested: (by: Ronald Su) Troubleshoot Mr. Su's workstation |
07/18/2023 09:30 am |
Kevin Hsueh |
031451 | No Signature: Unable to load webapp | |
|
W40480
|
Remote |
JMC Equipment Rental Corey Paulino Work Requested: (by: Corey Paulino) Corey reported mcpgroupgu.com domain showing not valid. Emails not accessible. |
07/17/2023 03:00 pm |
Kevin Hsueh |
031448 | No Signature: Remote Support | |
|
W40479
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Jacob reported that Joy cannot login to her workstation. Error: Bad request timestamp 0 [40105] |
07/17/2023 09:30 am |
Kevin Hsueh |
031447 | No Signature: Remote Support | |
|
W40477
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Gail reported she cannot login to her workstation. Error: Bad request timestamp 0 [40105] |
07/14/2023 05:00 pm |
Kevin Hsueh |
031446 | No Signature: Remote Support | |
|
W40476
|
Onsite |
Roland cruz Roland Cruz Work Requested: (by: Roland Cruz ) Onsite service request to setup new touchscreen laptop. |
07/18/2023 10:00 am |
Chu Hsieh |
031449 | With Customer Signature | |
|
W40475
|
Remote |
Unitek Environmental Conchita Iglopas Work Requested: (by: Conchita Iglopas) Troubleshoot QuickBooks |
07/13/2023 11:00 am |
Kevin Hsueh |
031440 | No Signature: Remote Support | |
|
W40474
|
Inhouse |
Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Install batteries into two laptops. |
07/13/2023 11:31 am |
Kevin Hsueh |
031312 | No Signature: Customer will pick up laptops | |
|
W40469
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Troubleshoot Ricky's workstation |
07/12/2023 10:00 am |
Kevin Hsueh |
031438 | With Customer Signature | |
|
W40468
Ref/PO#SV1166874 & SV116828 |
Onsite |
Park Place Technologies Jonathan Tan Work Requested: (by: Jonathan Tan) Park Place Tech Services SV1166874 & SV116828 at Judiciary of Guam. |
07/11/2023 09:30 am |
Kevin Hsueh |
031435 | No Signature: Park Place Tech Service | |
|
W40466
|
Onsite |
J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) Install QuickBooks 2023 on server and workstations |
07/10/2023 02:00 pm |
Kevin Hsueh |
031433 | With Customer Signature | |
|
W40464
|
Inhouse |
Taitingfong, Vince Vince Taitingfong Work Requested: (by: Vince Taitingfong) Troubleshoot Trackimo GPS Units |
07/10/2023 09:00 am |
Kevin Hsueh |
No Signature: Remote Support | ||
|
W40462
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Melet Santos Work Requested: (by: Melet Santos) Restart MS Exchange services. Per Melet, TRMA had a power outage. |
07/09/2023 04:00 pm |
Kevin Hsueh |
031432 | No Signature: Remote Support | |
|
W40458
|
Service Contract Inhouse |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Defective Hard Drive |
07/06/2023 09:57 am |
Bryant Bagiac |
031405 | With Customer Signature | |
|
W40454
|
Inhouse |
Equatorial Manufactory, Inc. Benny Ng Work Requested: (by: Benny Ng) Extract EMIEST software from Benny's old Dell workstation |
07/05/2023 10:42 am |
Bryant Bagiac |
031430 | No Signature: Remote Support | |
|
W40452
|
Onsite |
Equatorial Manufactory, Inc. Benny Ng Work Requested: (by: Benny Ng) Troubleshoot Benny's workstation and network connection |
07/05/2023 09:00 am |
Bryant Bagiac |
031428 | With Customer Signature | |
|
W40450
|
Onsite |
Title Guaranty of Guam Jonathan Bondoc Work Requested: (by: Jonathan Bondoc) Troubleshoot 3CX Issues |
07/03/2023 02:00 pm |
Kevin Hsueh |
031427 | No Signature: | |
|
W40449
|
Inhouse |
Roland cruz Roland Cruz Work Requested: (by: Roland Cruz ) Connect HP Laptop to internet. |
07/05/2023 02:00 pm |
Chu Hsieh |
031429 | With Customer Signature | |
|
W40440
|
Service Contract Remote |
Guam Memorial Park Timothy Leon Guerrero Work Requested: (by: Timothy Leon Guerrero) Troubleshoot Tim's printing issues using Life Long Memories Software |
06/29/2023 08:00 am |
Kevin Hsueh |
031422 | No Signature: Remote Support | |
|
W40438
Ref/PO#914044 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 914044 at Ross GPO to replace all 23 registers' UPS |
06/29/2023 09:30 am |
Bryant Bagiac |
031421 | No Signature: Level 10 Service | |
|
W40436
|
Service Contract Onsite |
Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) check Dave's and Tim's PC on freezing and crashing issues |
06/29/2023 10:00 am |
Chu Hsieh |
031424 | With Customer Signature | |
|
W40435
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Copy Bella's extracted data to her working laptop. |
06/28/2023 09:00 am |
Bryant Bagiac |
031419 | With Customer Signature | |
|
W40433
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot Lenovo Laptop. Extract Bella's user data. |
06/27/2023 03:00 pm |
Bryant Bagiac |
031418 | No Signature: Remote Support | |
|
W40432
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Troubleshoot RB's workstation |
06/27/2023 02:00 pm |
Bryant Bagiac |
031417 | With Customer Signature | |
|
W40431
|
Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Troubleshoot App Server |
06/27/2023 11:00 am |
Kevin Hsueh |
031416 | With Customer Signature | |
|
W40427
|
Service Contract Onsite |
Morrico Equipment Torgun Smith Work Requested: (by: Torgun Smith) Locate Torgun's email older than 2021 |
06/22/2023 01:30 pm |
Chu Hsieh |
031400 | With Customer Signature | |
|
W40425
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) SSL certificate needs to be rekey as current SSL expires June 22, 2023 |
06/22/2023 10:00 am |
Chu Hsieh |
031399 | No Signature: remote | |
|
W40423
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Gail reported Subic Office unable to connect to RDS Server to access CYMA. |
06/21/2023 10:00 am |
Kevin Hsueh |
031398 | No Signature: Remote Support | |
|
W40422
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Mar unable to access her pc |
06/21/2023 01:45 pm |
Chu Hsieh |
031397 | With Customer Signature | |
|
W40421
|
Onsite |
JMC Equipment Rental Marie "Cookie" Taitano Work Requested: (by: Marie "Cookie" Taitano) Troubleshoot Network Issue |
06/21/2023 02:00 pm |
Bryant Bagiac |
031396 | With Customer Signature | |
|
W40420
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Troubleshoot Network |
06/21/2023 09:30 am |
Kevin Hsueh |
031395 | With Customer Signature | |
|
W40419
|
Onsite |
Unitek Environmental LeRoy Moore Work Requested: (by: LeRoy Moore) Restore IT&E internet circuit on Unitek SonicWALL. Install new UPS. Troubleshoot various other issues. |
06/20/2023 09:30 am |
Kevin Hsueh |
031394 | With Customer Signature | |
|
W40416
|
Service Contract Onsite |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Install replacement batteries for main server and 12tb usb hdd |
06/19/2023 01:00 pm |
Chu Hsieh |
031391 | With Customer Signature | |
|
W40413
|
Onsite |
JSE Engineers, LLC Gabe Jugo Work Requested: (by: Gabe Jugo) Check/Troubleshoot Google Workspace/Email issue. |
06/19/2023 02:00 pm |
Kevin Hsueh |
031393 | With Customer Signature | |
|
W40411
|
Service Contract Remote |
Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Restart Exchange Email Service |
06/18/2023 09:10 am |
Kevin Hsueh |
031390 | No Signature: Remote Support | |
|
W40410
|
Service Contract Onsite |
Morrico Equipment Torgun Smith Work Requested: (by: Torgun Smith) Troubleshoot Torgun's Email. |
06/16/2023 09:00 am |
Kevin Hsueh |
031389 | With Customer Signature | |
|
W40404
Ref/PO#911984 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service 911984 at Ross# 1902 to install new pin pad |
06/14/2023 08:42 am |
Bryant Bagiac |
031383 | No Signature: Level 10 Service | |
|
W40403
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Troubleshoot various issues |
06/13/2023 02:00 pm |
Kevin Hsueh |
031381 | With Customer Signature | |
|
W40401
|
Service Contract Remote |
Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Restore original Operator Group Inbound Call Flow |
06/12/2023 01:30 pm |
Kevin Hsueh |
031379 | No Signature: Remote Support | |
|
W40399
|
Onsite |
Cabot Mantanona LLP. Rawlen Mantanona Work Requested: (by: Rawlen Mantanona ) Setup Extensions, Call Flow, and IP Phones. |
06/01/2023 02:00 pm |
Kevin Hsueh |
031377 | No Signature: | |
|
W40396
Ref/PO#911927 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service 911627 at Ross 2336 to replace pin pad on register 6 |
06/09/2023 11:30 am |
Bryant Bagiac |
031376 | No Signature: Level 10 Service | |
|
W40395
Ref/PO#911626 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service 911626 at Ross 2336 to replace pin pad on register 5 |
06/09/2023 10:30 am |
Bryant Bagiac |
031375 | No Signature: Level 10 service | |
|
W40394
Ref/PO#911628 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service 911628 at Ross 2336 to replace pin pad on register 4 |
06/09/2023 09:30 am |
Kevin Hsueh |
031374 | No Signature: Level 10 | |
|
W40393
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Gail advised Docomo internet is back up. Request to reconnect Docomo internet to SonicWALL |
06/09/2023 08:00 am |
Kevin Hsueh |
031378 | With Customer Signature | |
|
W40390
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup workstation for temporary remote access to Guam CYMA for Zenie. Setup backup IT&E Internet BEC Modems at Ambyth locations. |
06/08/2023 09:00 am |
Kevin Hsueh |
031372 | With Customer Signature | |
|
W40388
Ref/PO#1360545285 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Installation of Lexmark CX725 at 404 W SOLEDAD AVE STE A-2 HAGATNA GU 96910 |
06/07/2023 09:00 am |
Kevin Hsueh |
031369 | No Signature: Work Market Service. Customer signed Work Market close out form. | |
|
W40387
|
Inhouse |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Computer not turning on. Got wet. |
06/06/2023 11:06 am |
Chu Hsieh |
031370 | No Signature: Remote Support | |
|
W40383
|
Onsite |
Unitek Environmental Conchita Iglopas Work Requested: (by: Conchita Iglopas) Troubleshoot QuickBooks issue |
06/05/2023 10:30 am |
Kevin Hsueh |
031366 | With Customer Signature | |
|
W40380
|
Service Contract Onsite |
Roberts, Fowler & Visosky Jon Visosky Work Requested: (by: Jon Visosky) Change server backup to earlier time as generator shuts off at end of day |
06/03/2023 09:00 am |
Chu Hsieh |
031363 | With Customer Signature | |
|
W40379
|
Emergency Onsite |
J&B Modern Tech Gene Bangayan Work Requested: (by: Gene Bangayan ) Troubleshoot Server. Server down again |
06/02/2023 11:18 am |
Kevin Hsueh |
031364 | With Customer Signature | |
|
W40375
|
Emergency Onsite |
J&B Modern Tech Gene Bangayan Work Requested: (by: Gene Bangayan ) Troubleshoot Server |
06/01/2023 10:58 am |
Kevin Hsueh |
031361 | With Customer Signature | |
|
W40370
|
Remote |
Morrison, Allan Allan Morrison Work Requested: (by: Allan Morrison) various task |
05/31/2023 02:00 pm |
Chu Hsieh |
031360 | No Signature: remote | |
|
W40368
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Setup workstation and laptop from Logistics office at the HQ office. |
05/31/2023 09:00 am |
Kevin Hsueh |
031356 | With Customer Signature | |
|
W40367
|
After Hours Remote |
Unitek Environmental LeRoy Moore Work Requested: (by: LeRoy Moore) Disable IT&E Main Internet. Swap to GTA internet circuit used for public wifi access. |
05/30/2023 01:30 pm |
Kevin Hsueh |
031355 | No Signature: Remote Support | |
|
W40365
|
Onsite |
Guam Memorial Park Agnes Quitugua Work Requested: (by: Agnes Quitugua) Forgot password |
05/30/2023 11:00 am |
Chu Hsieh |
031354 | No Signature: No cell service at location | |
|
W40364
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot network. Setup laptop for Bella |
05/30/2023 10:30 am |
Kevin Hsueh |
031353 | With Customer Signature | |
|
W40363
|
Emergency Onsite |
JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Troubleshoot Marks laptop access issues |
05/30/2023 10:00 am |
Kevin Hsueh |
031352 | No Signature: Remote Support | |
|
W40362
|
Service Contract Remote |
Micronesian Divers Association Joleen West Work Requested: (by: Joleen West) Reconfigure SonicWALL to use GTA circuit for all WAN. |
05/27/2023 09:00 am |
Kevin Hsueh |
031351 | No Signature: Remote Support | |
|
W40361
|
After Hours Onsite |
Roberts, Fowler & Visosky Jon Visosky Work Requested: (by: Jon Visosky) Server not booting up |
05/26/2023 05:00 pm |
Chu Hsieh |
031350 | No Signature: Poor internet connection | |
|
W40359
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot Ambyth Network |
05/26/2023 10:30 am |
Kevin Hsueh |
031357 | With Customer Signature | |
|
W40358
|
After Hours Onsite |
Morrico Equipment Torgun Smith Work Requested: (by: Torgun Smith) 3CX server down |
05/25/2023 10:00 am |
Chu Hsieh |
031349 | No Signature: did not have internet access | |
|
W40357
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Install and activate MS Office 365 on Remote Desktop Server |
05/19/2023 04:00 pm |
Kevin Hsueh |
031348 | No Signature: Remote Support | |
|
W40353
|
Onsite |
St. Lucy's Eye Clinic Teressa Leon Guerrero Work Requested: (by: Teressa Leon Guerrero) Troubleshoot workstation login issues. |
05/18/2023 09:00 am |
Kevin Hsueh |
031335 | With Customer Signature | |
|
W40352
|
Onsite |
Unitek Environmental Katrina Suissa Work Requested: (by: Katrina Suissa) Troubleshoot Printer issue at MEC office (1st floor). |
05/17/2023 09:30 am |
Jayson Larot |
031333 | With Customer Signature | |
|
W40351
|
Onsite |
Domino's Pizza of Guam Dane Taitano Work Requested: (by: Dane Taitano) Troubleshoot Patton Gateway. |
05/16/2023 02:00 pm |
Kevin Hsueh |
031329 | With Customer Signature | |
|
W40349
|
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Replace Verifone Pin Pad on a register at Ross Dededo. |
05/16/2023 09:30 am |
Jayson Larot |
031331 | No Signature: No Signature. Level 10 Service. | |
|
W40348
|
Inhouse |
Clinard, Mimi Mimi Clinard Work Requested: (by: Mimi Clinard) Blocked 3rd party cookies and now unable to see some of online course materials. |
05/15/2023 11:44 am |
Kevin Hsueh |
031328 | With Customer Signature | |
|
W40347
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup workstation for Tyler Salas at Accounting Dept. |
05/15/2023 09:00 am |
Jayson Larot |
031327 | With Customer Signature | |
|
W40346
|
Inhouse |
Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Install SSD |
05/12/2023 11:16 am |
Kevin Hsueh |
031336 | With Customer Signature | |
|
W40344
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Setup new WiFi Router at 2nd floor executive office. |
05/12/2023 10:00 am |
Kevin Hsueh |
031324 | With Customer Signature | |
|
W40339
|
Service Contract Inhouse |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Reprep workstation |
05/11/2023 03:14 pm |
Jayson Larot |
031334 | No Signature: No signature, inhouse service. | |
|
W40338
|
Inhouse |
Unitek Environmental Princes Ayuyu Work Requested: (by: Princes Ayuyu) See Kevin |
05/11/2023 12:07 pm |
Kevin Hsueh |
031320 | With Customer Signature | |
|
W40336
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Deliver and install new APC UPS |
05/10/2023 02:00 pm |
Kevin Hsueh |
031319 | With Customer Signature | |
|
W40335
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Guy Binoya) Setup Feli’s email on his new phone. Pick up Bong laptop to be brought back to DSI for service. |
05/10/2023 01:30 pm |
Jayson Larot |
031330 | With Customer Signature | |
|
W40334
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Troubleshoot Charlene Falrad Outlook. Emails not syncing. |
05/10/2023 10:30 am |
Kevin Hsueh |
031318 | No Signature: Remote Support: Requested by Christi Taijeron | |
|
W40330
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup workstation and user profile for Drennan Hattig. |
05/09/2023 09:00 am |
Jayson Larot |
031316 | With Customer Signature | |
|
W40325
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Gail reported no email or ring access |
05/08/2023 08:00 am |
Kevin Hsueh |
031311 | With Customer Signature | |
|
W40322
|
Inhouse |
Unitek Environmental Anna Clark Work Requested: (by: Anna Clark) Annaspoke with Kevin on the issue with desktop |
05/05/2023 08:33 am |
Kevin Hsueh |
031309 | With Customer Signature | |
|
W40321
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Run two new network lines for a new employee at the Accounting department. |
05/05/2023 09:30 am |
Jayson Larot |
031310 | With Customer Signature | |
|
W40319
|
Onsite |
Guam Dry Cleaners Simon Sanchez Work Requested: (by: Simon Sanchez) Update mail client settings for all their desktop and mobile phones |
05/04/2023 10:30 am |
Jayson Larot |
031307 | With Customer Signature | |
|
W40318
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Setup 2nd floor office network for Executive Office. Setup VPN connection for Mr. Su’s laptop. |
05/04/2023 09:30 am |
Kevin Hsueh |
031306 | With Customer Signature | |
|
W40316
Ref/PO#908380 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 908380 Verifone Debit Pad Replacement at Ross GPO. |
05/04/2023 09:00 am |
Jayson Larot |
031304 | No Signature: Level 10 service. | |
|
W40315
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Pick up 2 - 3 old workstations from Ambyth and bring back to DSI. Determine which can be reprep for new employee use. |
05/02/2023 02:00 pm |
Jayson Larot |
031317 | No Signature: Inhouse Service | |
|
W40304
|
Onsite |
Equatorial Manufactory, Inc. Linda Kasio Work Requested: (by: Linda Kasio) Troubleshoot Network and Server. Per Linda Kasio, network and server drops randomly. |
04/28/2023 02:00 pm |
Kevin Hsueh |
031299 | With Customer Signature | |
|
W40302
Ref/PO#2646410113 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Installation of Lexmark CX725de with 550-Sheet Trays, Memory, Badge Reader and Adjustable Printer Stand Location: 141 MACHECHE RD STE 201 YIGO GU 96929 |
04/28/2023 10:00 am |
Jayson Larot |
031298 | No Signature: Remote Support | |
|
W40299
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Troubleshoot Various Issues |
04/27/2023 09:30 am |
Kevin Hsueh |
031297 | With Customer Signature | |
|
W40298
Ref/PO#9403669319 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Installation of Lexmark CX860 with 550-sheet tray, memory, badge reader |
04/27/2023 09:30 am |
Jayson Larot |
031296 | No Signature: Work Market Service. | |
|
W40296
Ref/PO#9319159597 |
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market Ticket# 9319159597 at Anderson AFB Pizza Hut to replace Cradlepoint hardware. |
04/26/2023 09:30 am |
Kevin Hsueh |
031294 | No Signature: Work Market Service | |
|
W40295
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Bi-weekly server maintenance service. |
04/26/2023 09:00 am |
Jayson Larot |
031293 | No Signature: Couldn't access webapp, mobile data on my phone was not working at that time. I did inform Lisa about it. | |
|
W40292
|
Onsite |
Unitek Environmental Conchita Iglopas Work Requested: (by: Conchita Iglopas) Troubleshoot Server |
04/25/2023 09:00 am |
Kevin Hsueh |
031291 | With Customer Signature | |
|
W40285
|
Service Contract Inhouse |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Data from workstation to be transferred to one of the new Lenovo AIOs. |
04/20/2023 11:06 am |
Jayson Larot |
031294 | No Signature: Inhouse service | |
|
W40283
Ref/PO#SV1048568 |
Onsite |
Park Place Technologies Jonathan Tan Work Requested: (by: Jonathan Tan) Check network connections and FC port. |
04/20/2023 09:00 am |
Kevin Hsueh |
031261 | No Signature: Park Place Tech Service | |
|
W40282
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Export Outlook mailbox of Teresita Cruz. |
04/18/2023 04:00 pm |
Jayson Larot |
031260 | No Signature: Inhouse service. | |
|
W40281
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Fanny's access to Swire website. Access is slow. |
04/19/2023 01:00 pm |
Kevin Hsueh |
031258 | No Signature: Remote Support | |
|
W40279
|
Onsite |
Unitek Environmental Anna Clark Work Requested: (by: Anna Clark) Setup workstation for a new employee. |
04/19/2023 09:30 am |
Jayson Larot |
031257 | With Customer Signature | |
|
W40278
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Feli Dela Cruz) Setup Feli’s new laptop. |
04/18/2023 02:00 pm |
Jayson Larot |
031255 | With Customer Signature | |
|
W40275
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Troubleshoot WiFI issue. Christi said Docomo changed their modem and now their WiFI is down. |
04/18/2023 09:00 am |
Jayson Larot |
031254 | With Customer Signature | |
|
W40274
|
Service Contract Onsite |
Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Check spare workstation if usable to replace receptionist old workstation. |
04/17/2023 01:30 pm |
Jayson Larot |
031252 | With Customer Signature | |
|
W40271
|
Onsite |
Alpha Insurers Alvin Nacu Work Requested: (by: Alvin Nacu) Troubleshoot 3CX Licensing Issue |
04/14/2023 10:30 am |
Kevin Hsueh |
031247 | With Customer Signature | |
|
W40262
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Tone and trace the network port to verify connection to setup Jung's IP phone. |
04/12/2023 02:00 pm |
Jayson Larot |
031243 | With Customer Signature | |
|
W40259
|
Service Contract Onsite |
Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Deliver and setup HP Laptop for Jay Park. |
04/11/2023 02:00 pm |
Kevin Hsueh |
031242 | With Customer Signature | |
|
W40258
|
Service Contract Onsite |
Fargo Pacific, Inc. Feli Dela Cruz Work Requested: (by: Feli Dela Cruz) Extracted Feli's Outlook Archive folders from his current laptop and to copy them into his old laptop as a temporary setup. |
04/11/2023 09:20 am |
Jayson Larot |
031239 | No Signature: Couldn't access the webapp to make the customer sign. | |
|
W40256
|
Service Contract Onsite |
Fargo Pacific, Inc. Feli Dela Cruz Work Requested: (by: Feli Dela Cruz) Troubleshoot Feli’s laptop (can’t access). |
04/10/2023 09:00 am |
Jayson Larot |
031238 | With Customer Signature | |
|
W40253
|
Onsite |
Unitek Environmental Katrina Suissa Work Requested: (by: Katrina Suissa) Setup network printer on first floor office. |
04/07/2023 09:00 am |
Jayson Larot |
031236 | With Customer Signature | |
|
W40251
|
Service Contract Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Truck 1 - file extraction. Other Equipment 4 - install the WANCO software based on instruction. |
04/06/2023 09:08 am |
Kevin Hsueh |
031208 | With Customer Signature | |
|
W40250
|
Inhouse |
Guam Insurance Adjusters Bridget Bagiac Work Requested: (by: Bridget Bagiac) Wipe out data from computers. Return to factory setting. |
04/05/2023 04:21 pm |
Kevin Hsueh |
031234 | No Signature: Remote Support | |
|
W40249
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Setup Macbook Pro 13-inch for Michael |
04/05/2023 01:30 pm |
Jayson Larot |
031241 | With Customer Signature | |
|
W40247
|
Onsite |
Equatorial Manufactory, Inc. RB Work Requested: (by: RB ) Troubleshoot RB's workstation. |
04/05/2023 01:30 pm |
Kevin Hsueh |
031233 | With Customer Signature | |
|
W40243
|
Inhouse |
Unitek Environmental Anna Clark Work Requested: (by: Anna Clark) AntiVirus to be Updated. |
04/04/2023 03:38 pm |
Kevin Hsueh |
031235 | No Signature: Remote Support | |
|
W40238
|
Onsite |
Title Guaranty of Guam Shin Taira Work Requested: (by: Shin Taira) Troubleshoot/Setup IT&E SIP Trunk on 3CX Phone System |
04/03/2023 11:00 am |
Kevin Hsueh |
031230 | With Customer Signature | |
|
W40235
|
Inhouse |
Unitek Environmental Anna Clark Work Requested: (by: Anna Clark) Give remote access to Unitek share drive to include MEC folder and install adobe. |
03/31/2023 02:30 pm |
Jayson Larot |
031231 | With Customer Signature | |
|
W40233
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Troubleshoot AJ's OPS network drive access. |
03/30/2023 02:30 pm |
Jayson Larot |
031224 | With Customer Signature | |
|
W40230
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: (by: Leiana Topasna) Assist Ambyth Piti on office relocation from 2nd floor to 1st floor. Deliver UPS and setup in their network equipment. |
03/30/2023 09:30 am |
Jayson Larot |
031223 | No Signature: Client was not onsite. | |
|
W40228
Ref/PO#9812722192 |
After Hours Onsite |
Work Market Work Market Work Requested: (by: Work Market) Work Market Ticket# 9812722192 for Ammacore at Home Depot. |
03/29/2023 08:00 pm |
Kevin Hsueh |
031222 | No Signature: Work Market Service | |
|
W40227
|
Service Contract Onsite |
Guam Memorial Park Lynn Painter Work Requested: (by: Lynn Painter) Troubleshoot internet access |
03/29/2023 08:30 am |
Kevin Hsueh |
031218 | With Customer Signature | |
|
W40226
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Install 2 network port and terminate 4 cables for Christi's office. |
03/29/2023 10:00 am |
Jayson Larot |
031219 | With Customer Signature | |
|
W40222
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: (by: Leiana Topasna) Run network lines at new Piti office location |
03/28/2023 09:00 am |
Jayson Larot |
031217 | With Customer Signature | |
|
W40221
|
Service Contract Remote |
Guam Memorial Park Maria Peredo Work Requested: (by: Maria Peredo ) Troubleshoot Rick Frank's login issues. |
03/27/2023 01:00 pm |
Kevin Hsueh |
031213 | No Signature: Remote Support | |
|
W40220
|
Onsite |
Royal Orchid Guam Justin Samonte Work Requested: (by: Justin Samonte) Check servers and various issues |
03/27/2023 10:00 am |
Kevin Hsueh |
031212 | With Customer Signature | |
|
W40219
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Jolene’s CYMA issue. |
03/27/2023 09:20 am |
Jayson Larot |
031210 | With Customer Signature | |
|
W40216
|
Service Contract Onsite |
Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Setup Roxanne's new workstation |
03/24/2023 09:00 am |
Kevin Hsueh |
031198 | With Customer Signature | |
|
W40215
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Setup workstation for new employee ArtRay Irons at Ambyth HR. |
03/24/2023 09:30 am |
Jayson Larot |
031196 | With Customer Signature | |
|
W40214
|
Remote |
Morrison, Allan Allan Morrison Work Requested: (by: Allan Morrison) Issues with laptop and Outlook |
03/17/2023 02:15 pm |
Chu Hsieh |
031197 | No Signature: remote support | |
|
W40207
|
Remote |
Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Linda forgot her workstation login password. Linda requested to reset to a new password. |
03/22/2023 08:30 am |
Kevin Hsueh |
031191 | No Signature: Remote Support | |
|
W40206
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Setup workstation(from PITI) for D'Shay Mendiola. |
03/22/2023 09:30 am |
Jayson Larot |
031193 | With Customer Signature | |
|
W40205
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Assist on installing Nitro for Accounting Department. |
03/21/2023 03:30 pm |
Jayson Larot |
031192 | With Customer Signature | |
|
W40204
|
Onsite |
Work Market Work Market Work Requested: (by: Work Market) Install 3 printers (MX826ade, CS521dn, MS826de) at Guam Medical Plaza. |
03/21/2023 02:00 pm |
Jayson Larot |
031195 | No Signature: Work Market service. | |
|
W40201
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Deliver and setup reprepped workstation for new employee Tim at Logistics |
03/21/2023 10:30 am |
Jayson Larot |
031190 | With Customer Signature | |
|
W40200
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Reprep workstation from Accounting for new employee Tim at Logistics. |
03/20/2023 11:00 am |
Jayson Larot |
031188 | No Signature: Inhouse Service. | |
|
W40199
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot scan to email error for Sherrie and Fanny. |
03/20/2023 03:15 pm |
Jayson Larot |
031186 | With Customer Signature | |
|
W40195
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Assist Kaela on setting up MS Office 365. |
03/20/2023 09:45 am |
Jayson Larot |
031183 | With Customer Signature | |
|
W40191
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Troubleshoot Kaela’s MS office activation issue. |
03/17/2023 11:00 am |
Jayson Larot |
031182 | With Customer Signature | |
|
W40185
|
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 901780 AP8533 Replacement AP6 at Ross GPO. |
03/17/2023 09:00 am |
Jayson Larot |
031181 | No Signature: Level 10 service | |
|
W40184
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Troubleshoot Christi's laptop connection issue(wifi and shared drives). |
03/14/2023 01:35 pm |
Jayson Larot |
031177 | With Customer Signature | |
|
W40179
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Gail's Outlook issue. |
03/14/2023 09:30 am |
Jayson Larot |
031176 | With Customer Signature | |
|
W40176
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Assist Jung on the email mobile setup. |
03/13/2023 04:00 pm |
Jayson Larot |
031175 | With Customer Signature | |
|
W40173
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Ambyth Warehouse - Finish configuring printer setup and see computer (per Eric). Ambyth HQ - map shared drive "sales" on Jung Ho Lee's MacBook. |
03/13/2023 09:20 am |
Jayson Larot |
031173 | With Customer Signature | |
|
W40171
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Deliver and setup workstation for Jason Manahan. |
03/10/2023 10:30 am |
Jayson Larot |
031171 | With Customer Signature | |
|
W40170
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Reprep old accounting workstation for Jason Manahan. |
03/09/2023 03:00 pm |
Jayson Larot |
031170 | No Signature: No customer signature. Inhouse Service. | |
|
W40168
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Gail and Joy Outlook issue. Bring back old accounting workstation to repurpose for Jason Manahan. |
03/09/2023 01:40 pm |
Jayson Larot |
031169 | With Customer Signature | |
|
W40166
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Install and activate MS office 365 and setup email account with Outlook. |
03/07/2023 02:00 pm |
Jayson Larot |
031168 | No Signature: No Signature. Inhouse service. | |
|
W40165
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Lou Garcia Work Requested: (by: Lou Garcia) Deliver and setup MacBook Pro. Troubleshoot Mikey's workstation issue. |
03/09/2023 09:30 am |
Jayson Larot |
031166 | With Customer Signature | |
|
W40164
|
Inhouse |
Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Install Eaton into Truck 3 computer |
03/08/2023 02:24 pm |
Jayson Larot |
031165 | No Signature: No customer signature. Inhouse Service. | |
|
W40162
|
Service Contract Remote |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Christi requested domain name jas.com to be added to the safe sender list. |
03/07/2023 09:30 am |
Chu Hsieh |
031161 | No Signature: remote support | |
|
W40161
|
Service Contract Remote |
Morrico Equipment Torgun Smith Work Requested: (by: Torgun Smith) Help Torgun add printer to home wireless network and laptop |
03/06/2023 09:30 am |
Chu Hsieh |
031160 | No Signature: remote support | |
|
W40160
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Deliver and setup Kaela's workstation at Ambyth HQ. |
03/07/2023 01:30 pm |
Jayson Larot |
031163 | With Customer Signature | |
|
W40159
|
Service Contract Inhouse |
Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Replace HDD on Kaela's workstation. Copy HDD data into the new SSD. |
03/06/2023 02:00 pm |
Jayson Larot |
031158 | No Signature: Inhouse service. | |
|
W40157
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Setup workstation for new employee D'Shay Mendiola. |
03/06/2023 09:30 am |
Jayson Larot |
031157 | With Customer Signature | |
|
W40156
|
Service Contract Remote |
Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Troubleshoot Server. No emails being received. |
03/05/2023 06:30 am |
Kevin Hsueh |
031156 | No Signature: Remote Support | |
|
W40155
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Run temporary network cable for Christi’s IP phone. |
03/03/2023 09:00 am |
Jayson Larot |
031154 | With Customer Signature | |
|
W40146
|
Onsite |
Title Guaranty of Guam Shin Taira Work Requested: (by: Shin Taira) Setup new IT&E Trunks on 3CX Phone System. |
02/28/2023 10:00 am |
Kevin Hsueh |
031187 | With Customer Signature | |
|
W40143
|
Service Contract Onsite |
Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Setup Joy's new Lenovo Workstation. |
02/27/2023 02:00 pm |
Jayson Larot |
031149 | With Customer Signature | |
|
W40138
|
Service Contract Onsite |
Isa Dental Linda Santos Work Requested: (by: Linda Santos) Delivered and setup workstation. (Add to domain, install network printer and Dentrix software). |
02/24/2023 09:00 am |
Jayson Larot |
031132 | With Customer Signature | |
|
W40136
Ref/PO#901039 |
Onsite |
Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service# 901039 AP8533 Replacement AP6WR |