#		Customer Work Requested	Date Voided	Reason	Technician	Date Created
W41593	Service Contract Remote	Guam Memorial Park Agnes Quitugua Work Requested: (by: Agnes Quitugua) Anges reported the Sony Viao PC is unable to to access CCSI.	11/25/2024 10:39 am	Void: could not check out.	Chu Hsieh	11/25/2024
W41586	Service Contract Remote	Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Lindy having Word crashing when trying to search for files	11/25/2024 10:04 am	Void: duplicate caused by webapp	Chu Hsieh	11/21/2024
W41577	Onsite	Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Check Camera system. Alma reported system showing offline	11/15/2024 10:52 am	Void: Duplicate	Chu Hsieh	11/14/2024
W41553	Onsite	No Ka Oi Elisa Loyola Work Requested: (by: Elisa Loyola) setup automatic backup of Lisa's PC to external HDD	11/05/2024 10:08 am	Void: Duplicate work order created. Work was done on WO 41554.	Chu Hsieh	11/01/2024
W41552	Onsite	No Ka Oi Elisa Loyola Work Requested: (by: Elisa Loyola) setup automatic backup of Lisa's PC to external HDD	11/05/2024 10:06 am	Void: Duplicate work order created. Work was done on WO 41554.		11/01/2024
W41485	Remote	Micronesia Benefits Administrators Rose Morales Work Requested: (by: Rose Morales) Troubleshoot Rose Morales' Outlook	09/26/2024 02:36 pm	Void: Void	Kevin Hsueh	09/26/2024
W41478 Ref/PO#PO 20241167	Onsite	Guam Department of Education Robert Kelley Work Requested: (by: Robert Kelley) Conduct Promethean LX End-User Training at St. John's School.	09/25/2024 11:25 am	Void: Duplicate for WO 41477.	Alahas Pereda	09/25/2024
W41447	Service Contract Remote	Ambyth Shipping & Trading, Inc. Alfred Lam Work Requested: (by: Alfred Lam ) Test Entry	09/04/2024 03:04 pm	Void: test entry	Pam Castilla	09/04/2024
W41420	Service Contract Onsite	Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Troubleshoot Network	08/28/2024 11:26 am	Void: Void	Kevin Hsueh	08/26/2024
W41406	Remote	Dimension Systems, Inc. Chu Hsieh Work Requested: (by: Chu Hsieh) Test work Order	08/15/2024 10:30 am	Void: TEST ONLY	Pam Castilla	08/15/2024
W41402	Remote	Dimension Systems, Inc. Chu Hsieh Work Requested: (by: Chu Hsieh) Test Work Order.	08/15/2024 10:34 am	Void: TEST ONLY	Pam Castilla	08/14/2024
W41383	Service Contract Onsite	Ambyth Shipping & Trading, Inc. Jay Garrido Work Requested: (by: Jay Garrido) Setup workstation for Colton San Nicolas (OPS Department)	08/08/2024 11:05 am	Void: Duplicate	Kevin Hsueh	08/02/2024
W41351	Inhouse	Dimension Systems, Inc. Chu Hsieh Work Requested: (by: Chu Hsieh) Test Work Order Flow	07/15/2024 10:27 am	Void: Test Work Order only.	Pam Castilla	07/15/2024
W41346	Onsite	Robert J. Yang D.M.D., P.C. Angelica Baldeo Work Requested: (by: Tae Keun Lee) continue with migration of existing PC to new network	07/12/2024 10:41 am	Void: incorrect information entered	Chu Hsieh	07/12/2024
W41345	Remote	Dimension Systems, Inc. Chu Hsieh Work Requested: (by: Chu Hsieh) Test Run 2. Test Work Order module using data, and safari browser	07/12/2024 10:09 am	Void: Test Entry only.	Pam Castilla	07/12/2024
W41343	Remote	Dimension Systems, Inc. Chu Hsieh Work Requested: (by: Chu Hsieh) Testing Work Order Module speed on mobile	07/12/2024 10:12 am	Void: Test Entry.	Pam Castilla	07/12/2024
W41323	Inhouse	Morrico Equipment Ross Morrison Work Requested: (by: Ross Morrison) No internet connection.	07/09/2024 08:36 am	Void: Per Chu, this service should be under Serengeti Guam not Morrico.	Chu Hsieh	07/08/2024
W41322	Onsite	Robert J. Yang D.M.D., P.C. Tae Keun Lee Work Requested: (by: Tae Keun Lee) Install new server equipment onto rack	07/09/2024 08:59 pm	Void: error with webapp	Chu Hsieh	07/08/2024
W41315	Remote	Micronesia Benefits Administrators Ed Arriola Work Requested: (by: Ed Arriola) Remote Support with Mike Kozemzak to setup new Hosted Exchange Email account	07/15/2024 01:58 pm	Void: Duplicate	Kevin Hsueh	07/02/2024
W41306	Service Contract Onsite	Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Update Server raid controller firmware per Lenovo Support action plan.	07/25/2024 04:35 pm	Void: Duplicate	Kevin Hsueh	06/27/2024
W41297	Inhouse	Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Perform initial setup of Lenovo P3 Ultra Workstation	09/30/2024 10:51 am	Void: Duplicate	Kevin Hsueh	06/21/2024
W41291	Remote	Cervania, Alexander Test Customer Alexander Cervania Test Data Work Requested: (by: Alexander Cervania Test Data) This is a test work order for analyzing the website	07/12/2024 09:26 am	Void: Test Work Order. PC	Pam Castilla	06/19/2024
W41257	Service Contract Onsite	Fargo Pacific, Inc. Guy Binoya Work Requested: (by: Guy Binoya) Troubleshoot Jay Park Laptop printing issues	06/11/2024 11:32 am	Void: VOID: No Service Performed.	Kevin Hsueh	06/05/2024
W41231	Inhouse	Morrico Equipment Johnray Tudela Work Requested: (by: John Ray Tudela) Two laptops were dropped off : OEM1 & OEM2. OEM2 has one flash drive in the computer case that needs to be installed. OEM1 has 2 flash drives in the box that needs to be installed.	05/23/2024 04:23 pm	Void: No work done. No administrator access. AK IT will setup.	Kevin Hsueh	05/21/2024
W41226	Onsite	Ignacio, Valene Valene Ignacio Work Requested: (by: Valene Ignacio) Pickup Promethean Loaner Panel	05/20/2024 09:00 am	Void: WebApp created duplicate.	Kevin Hsueh	05/17/2024
W41224	Onsite	Ignacio, Valene Valene Ignacio Work Requested: (by: Valene Ignacio) Pickup Promethean Loaner Panel	05/20/2024 08:57 am	Void: WebApp created duplicate.	Kevin Hsueh	05/17/2024
W41203	Inhouse	Best Wash & Dry Steve Dormer Work Requested: (by: Steve Dormer) Per Steve, the same issue with his emails started this morning. He is unable to view is recently sent emails on sdormer@speedqueen.com.	05/14/2024 12:08 pm	Void: Work order voided per Chu. Issue was that Outlook sidebar was closed.	Chu Hsieh	05/09/2024
W41201	Inhouse	Reidy, Danny Danny Reidy Work Requested: (by: Danny Reidy) Check if data can be extracted	05/08/2024 03:29 pm	Void: customer cancelled	Kevin Hsueh	05/08/2024
W41200	Inhouse	Reidy, Danny Danny Reidy Work Requested: (by: Danny Reidy) Check if data can be extracted	05/08/2024 03:25 pm	Void: customer cancelled.	Kevin Hsueh	05/08/2024
W41199	Inhouse	Reidy, Danny Danny Reidy Work Requested: (by: Danny Reidy) Check if data can be extracted	05/08/2024 03:35 pm	Void: customer cancelled	Kevin Hsueh	05/08/2024
W41198	Inhouse	Reidy, Danny Danny Reidy Work Requested: (by: Danny Reidy) Check if data can be extracted	05/08/2024 03:30 pm	Void: customer cancelled	Kevin Hsueh	05/08/2024
W41197	Inhouse	Reidy, Danny Danny Reidy Work Requested: (by: Danny Reidy) Check if data can be extracted	05/08/2024 03:29 pm	Void: customer cancelled	Kevin Hsueh	05/08/2024
W41196	Inhouse	Reidy, Danny Danny Reidy Work Requested: (by: Danny Reidy) Check if data can be extracted	05/08/2024 03:35 pm	Void: customer cancelled	Kevin Hsueh	05/08/2024
W41164	Onsite	Patisserie Parisco MIchael Louboutin Work Requested: (by: MIchael Louboutin) Test Entry	04/24/2024 09:20 am	Void: Test Entry	Pam Castilla	04/24/2024
W41149	Inhouse	Morrico Equipment Johnray Tudela Work Requested: (by: Johnray Tudela) Install Kohler Diagnostic Tool Monitor 3 System software. Software instructions/guides provided.	04/19/2024 03:32 pm	Void: No work performed. DSI no longer has admin access. Morrico will pickup the laptop and AK IT will install software.	Kevin Hsueh	04/18/2024
W41120	Onsite	Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Justin Samonte) Deliver and set up Acer Predator laptop	04/08/2024 11:22 am	Void: Duplicate work order was created.	Bryant Bagiac	04/08/2024
W41089	Onsite	Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Troubleshoot access to WD NAS	03/25/2024 10:31 am	Void: Presale meeting with GHRA to discuss remote access setup for their files.	Kevin Hsueh	03/22/2024
W41086	Service Contract Onsite	Micronesian Divers Association Joleen West Work Requested: (by: Joleen West) Meeting with MDA and CounterPoint.	03/22/2024 11:56 am	Void: Duplicate Work Order created by WebApp.	Kevin Hsueh	03/22/2024
W41042	Onsite	Unitek Environmental Linda Meno Work Requested: (by: Linda Meno) Setup new workstation for Linda Meno. Deliver and setup Predator Laptop for Jean Meno.	04/18/2024 11:36 am	Void: Job not done correctly.	Bryant Bagiac	03/04/2024
W40999	Inhouse	Guam National Tennis Federation Ryan Horn Work Requested: (by: Ryan Horn) Troubleshoot laptop. Per Mae, there might be an issue with the battery.	03/13/2024 04:11 pm	Void: VOID: Duplicate	Bryant Bagiac	02/20/2024
W40995	Service Contract Remote	Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Backup and terminate JManglicmot@ambyth.com, RReyes@ambyth.com, and RLopez@ambyth.com.	02/23/2024 03:31 pm	Void: Duplicate	Kevin Hsueh	02/16/2024
W40864	Remote	JMC Equipment Rental Marie "Cookie" Taitano Work Requested: (by: Marie "Cookie" Taitano) Cookie reported JMC Engineer deleted a file on F:\Data Drive	12/13/2023 05:02 pm	Void: Void: set wrong service type	Kevin Hsueh	12/13/2023
W40863	Remote	Dimension Systems, Inc. Chu Hsieh Work Requested: (by: Chu Hsieh) Test Email Notification	12/13/2023 04:28 pm	Void: Testing Email Notification for the Work Orders -PC	Pam Castilla	12/13/2023
W40857	Service Contract Remote	Isa Dental Linda Santos Work Requested: (by: Linda Santos) Setup user accounts on Intermedia Hosted Exchange	12/11/2023 05:24 pm	Void: Duplicate work order webapp created	Kevin Hsueh	12/11/2023
W40856	Service Contract Remote	Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Dave lost his phone on his trip last week	12/12/2023 04:06 pm	Void: duplicate entry-PC	Chu Hsieh	12/11/2023
W40855	Service Contract Remote	Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Dave lost his phone on his trip last week	12/12/2023 04:08 pm	Void: duplicate entry-PC	Chu Hsieh	12/11/2023
W40852	Onsite	Guam Hotel & Restaurant Association Mary Rhodes Work Requested: (by: Mary Rhodes) Troubleshoot WiFi Equipment	12/11/2023 04:22 pm	Void: Wrong customer. Created W40853 to show customer as HSE Pacific	Kevin Hsueh	12/11/2023
W40849	Service Contract Onsite	Island Cancer Center Colin O'Connell Work Requested: (by: Colin O'Connell) Tone and trace network lines in ICC. Run 1 new network cable.	12/08/2023 05:04 pm	Void: Duplicate	Kevin Hsueh	12/08/2023
W40818	Service Contract Onsite	Morrico Equipment Esther Cruz Work Requested: (by: Esther Cruz) Work with Esther to troubleshoot call forward to cell phone issues.	11/27/2023 02:48 pm	Void: Service Call Canceled	Kevin Hsueh	11/27/2023
W40801	Onsite	Juan M. Guerrero Elementary School Valene Ignacio Work Requested: (by: Valene Ignacio) Deliver Promethean 65" Nickel and mobile stand.	11/17/2023 11:28 am	Void: Wrong customer.	Kevin Hsueh	11/17/2023
W40762	Onsite	Guam Surveyor, LLC Mary Joy Sotic Work Requested: (by: Mary Joy Sotic) Install Trackimo GPS units in Guam Surveyor vehicles.	11/01/2023 08:46 am	Void: VOID WebApp created duplicate work order.	Kevin Hsueh	11/01/2023
W40732	Inhouse	JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Customer spoke with kevin	10/24/2023 01:07 pm	Void: Refer to work order #40733	Kevin Hsueh	10/24/2023
W40722	Service Contract Onsite	Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Troubleshoot Mr. Webber's iPhone Exchange Email syncing issue	10/24/2023 10:57 am	Void: void	Kevin Hsueh	10/23/2023
W40702	Service Contract Remote	Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Informed Lisa to whitelist the domain name on SonicWall Email security. Perform Windows updates on the servers. Schedule restart at 6:30PM. Lisa will login and restart SQL tomorrow morning.	10/16/2023 10:36 am	Void: duplicate	Chu Hsieh	10/16/2023
W40678	Onsite	Guam Community College Trisha Unten Work Requested: (by: Joleen Evangelista) Conduct end-user training for GCC staff	10/04/2023 04:42 pm	Void: I selected the wrong purchase order number	KaeAna Dee Camacho	10/04/2023
W40638	Onsite	Guam Department of Education Kimberly Torres Work Requested: (by: Kimberly Torres) Deliver Promethean ActivPanel 75" Nickel to Room 21, Ms. Kimberly Torres SN: 75W26-K7HBDN1970183, GDOE Asset Tag: 46687	09/20/2023 09:00 am	Void: Kevin created a work order for this service.	Kevin Hsueh	09/20/2023
W40637	Service Contract Inhouse	Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Upgrade to SSD	09/26/2023 10:38 am	Void: duplicate. replaced with w40643	Kevin Hsueh	09/20/2023
W40600	Onsite	Payless Markets, Inc. Rosae Calvo Work Requested: (by: Rosae Calvo ) conduct end user training Promethean panel 65in Standard SN: 9A65BN729KB0080034	09/07/2023 09:52 am	Void: customer's office is flooded, pending new date for install and training	KaeAna Dee Camacho	09/06/2023
W40599	Onsite	Payless Markets, Inc. Rosae Calvo Work Requested: (by: Rosae Calvo ) Install promethean panel 65" with mobile stand SN: 9A65BN729KB0080034	09/07/2023 09:57 am	Void: customer's office is flooded, pending new install and training date	Bryant Bagiac	09/06/2023
W40598	Onsite	Payless Markets, Inc. Rosae Calvo Work Requested: (by: Rosae Calvo ) install 65in Promethean Panel Standard with mobile stand SN: 9A65BN729KB0080034	09/07/2023 09:54 am	Void: customer's office is flooded, pending new install and training date	Kevin Hsueh	09/06/2023
W40569	Service Contract Inhouse	Micronesian Divers Association Wes Seleen Work Requested: (by: Wes Seleen) Setup HP Pavilion	09/01/2023 02:54 pm	Void: VOID: Duplicate Work Order	Kevin Hsueh	08/25/2023
W40552	Remote	Dimension Systems, Inc. Kevin Hsueh Work Requested: (by: Kevin Hsueh) This is a test work order	08/22/2023 10:22 am	Void: VOID: Testing WebApp after fixes were put in place.	Kevin Hsueh	08/22/2023
W40547	Service Contract Onsite	Morrico Equipment Johnray Tudela Work Requested: (by: John Ray Tudela) Test setting to disable Yealink IP Phone volume rocker	09/15/2023 10:42 am	Void: VOID	Kevin Hsueh	08/18/2023
W40545	Inhouse	Dimension Systems, Inc. Chu Hsieh Work Requested: (by: Kevin Hsueh) Test	09/15/2023 04:18 pm	Void: This was used for testing.		08/16/2023
W40542	Service Contract Onsite	Island Medical Staff and Billing Carolyn Mafnas Work Requested: (by: Carolyn Mafnas) Install 3 new UPS	08/16/2023 09:20 am	Void: VOID: Bryant checked in on wrong WO. will create a new one.	Bryant Bagiac	08/16/2023
W40539	Inhouse	Work Requested: (by: ) Laptop and cord	08/15/2023 03:09 pm	Void: VOID: Work order Incorrectly taken in/generated. Refer to new work order W40540.	Kevin Hsueh	08/15/2023
W40528	Service Contract Onsite	Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) Setup new Grandstream HT801 for ICC fax machine.	09/15/2023 10:39 am	Void: VOID	Kevin Hsueh	08/09/2023
W40499	Inhouse	ANZ Wines Sarah Morrison Work Requested: (by: Sarah Morrison ) Install Windows 11 Lenovo ThinkPad Laptop	08/01/2023 01:18 pm	Void: Charge to same customer under different company, The Serengeti Trust	Bryant Bagiac	07/27/2023
W40497	Onsite	Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) Troubleshoot Patton M-ATA Gateway for ICC Fax	09/15/2023 10:37 am	Void: VOID	Kevin Hsueh	07/26/2023
W40486	Service Contract Onsite	Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Troubleshoot Paul's Printing Issue	07/19/2023 10:30 am	Void: Void	Bryant Bagiac	07/19/2023
W40485	Service Contract Onsite	Fargo Pacific, Inc. Guy Binoya Work Requested: (by: Guy Binoya) Create new employee email account for Estelito Caliwara	09/14/2023 10:24 am	Void: Per email from Bryant 09/13/23, he tried to void this work order twice but it didnt work.	Bryant Bagiac	07/19/2023
W40461	Service Contract Onsite	Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Per Sophia. Monica said searching is taking really long. Lindy couldn’t open her email and then could not forward an email she was trying to send. Mine was freezing. Chloe put stuff in Dave’s drafts and it was stuck in her drafts. Dave is not able to email people that he’s been emailing for years.	07/10/2023 10:27 am	Void: no more issues reported by sophia. she will monitor		07/07/2023
W40453	Service Contract Inhouse	Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) 2 tech Panasonic Laptops for programming. One Panasonic laptop to mirror the contents.	07/10/2023 05:04 pm	Void: Service was done on WO 40457. Per Kevin, this work order can be voided.	Kevin Hsueh	07/05/2023
W40451	Inhouse	Roland cruz Roland Cruz Work Requested: (by: Roland Cruz ) Connect HP Laptop to internet.	07/10/2023 05:06 pm	Void: Service was done on WO 40459. Per Kevin, this work order can be voided.	Kevin Hsueh	07/03/2023
W40447	Service Contract Onsite	Fargo Pacific, Inc. Bong Guzman Work Requested: (by: Bong Guzman) Troubleshoot Bong's Laptop	07/03/2023 10:42 am	Void: duplicate	Kevin Hsueh	07/03/2023
W40439	Service Contract Onsite	Fargo Pacific, Inc. Bong Guzman Work Requested: (by: Bong Guzman) Troubleshoot Bong's Laptop	07/03/2023 10:24 am	Void: Duplicate	Kevin Hsueh	06/29/2023
W40426	Service Contract Onsite	Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Install replacement UPS batteries	06/22/2023 01:39 pm	Void: Chona requested to cancel service	Kevin Hsueh	06/22/2023
W40414	Service Contract Onsite	Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Check why server crash and failed to boot up properly this weekend	06/19/2023 03:09 pm	Void: Duplicate work order, service done on WO 40415	Chu Hsieh	06/19/2023
W40400	Service Contract Onsite	Roberts, Fowler & Visosky Tim Roberts Work Requested: (by: Tim Roberts) Reconnect Server and Network.	06/20/2023 08:27 am	Void: Duplicate Work Order	Kevin Hsueh	06/12/2023
W40377	Service Contract Onsite	Ambyth Shipping & Trading, Inc. Gregory David Work Requested: (by: Gregory David) Assist to transfer data from Mr. David's old Macbook Pro to new Macbook Pro.	06/05/2023 05:04 pm	Void: Duplicate	Kevin Hsueh	06/02/2023
W40345	Service Contract Inhouse	Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Monitor will say “no signal” and then turn off.	05/17/2023 04:55 pm	Void: Duplicate	Kevin Hsueh	05/12/2023
W40343	Service Contract Inhouse	Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Reprep workstation	05/11/2023 03:24 pm	Void: WebApp creating multiple duplicates.	Kevin Hsueh	05/11/2023
W40342	Service Contract Inhouse	Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Reprep workstation	05/11/2023 03:26 pm	Void: WebApp creating multiple duplicates.	Kevin Hsueh	05/11/2023
W40341	Service Contract Inhouse	Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Reprep workstation	05/11/2023 03:29 pm	Void: WebApp creating multiple duplicates.	Kevin Hsueh	05/11/2023
W40340	Service Contract Inhouse	Guam Memorial Park Roxanne Simpkin-Williams Work Requested: (by: Roxanne Simpkin-Williams) Reprep workstation	05/11/2023 03:37 pm	Void: WebApp creating multiple duplicates.	Kevin Hsueh	05/11/2023
W40314	Service Contract Onsite	Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Export Joleen's emails from Outlook inbox.	05/31/2023 01:35 pm	Void: Void	Jayson Larot	05/02/2023
W40301	Inhouse	Dimension Systems, Inc. Kevin Hsueh Work Requested: (by: Kevin Hsueh) Test	04/28/2023 11:14 am	Void: Testing WebApp	Kevin Hsueh	04/27/2023
W40300	Inhouse	Dimension Systems, Inc. Kevin Hsueh Work Requested: (by: Chu Hsieh) Test	04/27/2023 01:50 pm	Void: Testing	Kevin Hsueh	04/27/2023
W40293	Service Contract Onsite	Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot Laptop	04/25/2023 03:28 pm	Void: Duplicate	Kevin Hsueh	04/25/2023
W40231	Service Contract Onsite	Ambyth Shipping & Trading, Inc. Leiana Topasna Work Requested: (by: Leiana Topasna) Assist Ambyth Piti on office relocation from 2nd floor to 1st floor. Deliver UPS and setup in their network equipment.	03/29/2023 04:37 pm	Void: Service is assigned to W40230 (duplicate workorder).	Jayson Larot	03/29/2023
W40225	Onsite	Guam Department of Education Margaret Asuncion Work Requested: (by: Margaret Asuncion ) relocate 1 panel with mobile stand (first floor) GDOE Asset Tag 59504	04/19/2023 08:56 am	Void: Per Chu 04/19/23, this work order is to be voided.	Chu Hsieh	03/28/2023
W40223	Onsite	Guam Department of Education Work Requested: (by: Margaret Asuncion ) relocate 1 panel with mobile stand (first floor) GDOE Asset Tag 59504	04/14/2023 01:14 pm	Void: Service request was completed. Refer to W40263.	Jayson Larot	03/28/2023
W40217	Service Contract Onsite	Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Site visit at Piti location in preparation for Office relocation.	04/06/2023 11:32 am	Void: Taken care of on another work order. Duplicate.	Kevin Hsueh	03/24/2023
W40198	Service Contract Onsite	Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Troubleshoot DiagnosticLink Activation for truck 2 toughbook.	03/20/2023 04:50 pm	Void: Accidently made two work orders. Service completed on W40197.	Jayson Larot	03/20/2023
W40130	Service Contract Onsite	Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot Sherrie’s workstation connection.	02/22/2023 03:35 pm	Void: Connection issue was caused by my configuration error.	Jayson Larot	02/22/2023
W40116	Onsite	Equatorial Manufactory, Inc. Benny Ng Work Requested: (by: Benny Ng) Troubleshoot Accounting Office Issues	03/06/2023 08:20 am	Void: Void	Kevin Hsueh	02/15/2023
W40110	Remote	Dimension Systems, Inc. Chu Hsieh Work Requested: (by: Chu Hsieh) Test Work Order	02/14/2023 05:25 pm	Void: Void. Test Work Order.	Kevin Hsueh	02/14/2023
W40098	Onsite	Equatorial Manufactory, Inc. Benny Ng Work Requested: (by: Benny Ng) Troubleshoot Xerox printing issues	03/06/2023 08:19 am	Void: Void	Kevin Hsueh	02/09/2023
W40091 Ref/PO#K27027-26897	Onsite	Kinettix, Inc. Kurt Urdaneta Work Requested: (by: Kurt Urdaneta) Kinettix Service K27027-26897 at McDonald's Tamuning. •To check the connections of the Outdoor menu boards that we have onsite specific cables are (RS232 and HDMI) and identify if what is the problem of each Menu boards. •Upon arriving onsite, you will work with our support (COATES) their contact number is (1.800.960.8261)	02/09/2023 08:36 am	Void: Service cancelled by Kinettix. Kinettix did not accept DSI standard hourly rate of $150 per hour.	Jayson Larot	02/07/2023
W40067	Onsite	Guam Dry Cleaners Manny Murciano Work Requested: (by: Manny Murciano ) Manny reported issues with connecting to Fluke software and setup emails on his cell phone.	01/31/2023 08:57 am	Void: Duplicate	Chu Hsieh	01/30/2023
W40066	Onsite	Guam Dry Cleaners Manny Murciano Work Requested: (by: Manny Murciano ) Manny reported issues with connecting to Fluke software and setup emails on his cell phone.	01/31/2023 08:55 am	Void: Duplicate	Chu Hsieh	01/30/2023
W40061	Onsite	Equatorial Manufactory, Inc. Benny Ng Work Requested: (by: Benny Ng) Troubleshoot workstation and server.	01/27/2023 10:38 am	Void: Void. Service Request Cancelled.	Kevin Hsueh	01/27/2023
W40020	Inhouse	Dimension Systems, Inc. Kevin Hsueh Work Requested: (by: Kevin Hsueh) Test	01/11/2023 04:05 pm	Void: VOID: Testing Only	Kevin Hsueh	01/11/2023
W40016	Service Contract Onsite	Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) setup profile for new employee	01/11/2023 11:08 am	Void: VOID	Jayson Larot	01/11/2023
W40003	Inhouse	Dimension Systems, Inc. Chu Hsieh Work Requested: (by: Chu Hsieh) Testing tablet	01/05/2023 05:20 pm	Void: testing	KaeAna Dee Camacho	01/05/2023
W39985	Service Contract Onsite	Ambyth Shipping & Trading, Inc. Christi Taijeron Work Requested: (by: Christi Taijeron) Setup Wilma's workstation at Piti	12/29/2022 05:11 pm	Void: Service was completed on W39960.	Jayson Larot	12/28/2022
W39967	Service Contract Remote	Micronesian Divers Association Wes Seleen Work Requested: (by: Wes Seleen) Troubleshoot emails. Emails being delayed.	12/19/2022 11:43 am	Void: Work order time in/time out issue again.	Kevin Hsueh	12/19/2022
W39958	Service Contract Onsite	Micronesian Divers Association Raquel Brion Work Requested: (by: Raquel Brion) Timeclock configuration	12/13/2022 04:52 pm	Void: Work Order bug. Unable to time in our out	Kevin Hsueh	12/13/2022
W39948	Onsite	Office of Public Accountability Vincent Duenas Work Requested: (by: Vincent Duenas) install 1 promethean titanium panel to OPA (DNA bldg 4th floor) SN: 9A754M833K20650238	12/09/2022 03:51 pm	Void: Service was completed on WO 39942.	Jayson Larot	12/08/2022
W39946	Onsite	St. Lucy's Eye Clinic Marjorie DeBenedictis Work Requested: (by: Marjorie DeBenedictis) Troubleshoot UPS.	12/20/2022 08:45 am	Void: Kevin advised to void, we just went in to see UPS (needs battery replacement).	Jayson Larot	12/08/2022
W39938	Inhouse	Hemmersbach Hemmersbach Hemmersbach Work Requested: (by: Hemmersbach Hemmersbach) Install system board	12/07/2022 11:34 am	Void: Another work order was created	Kevin Hsueh	12/06/2022
W39931	Service Contract Onsite	Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Server Preventive Maintenance	12/08/2022 11:06 am	Void: Duplicate	Kevin Hsueh	12/05/2022
W39889 Ref/PO#891635	Onsite	Level 10 Level 10 Inc Work Requested: (by: Level 10 Inc) Level 10 Service 891635 at Ross #1902 Verifone PinPad Replacement	11/18/2022 09:03 am	Void: Service was canceled by Level 10.	Jayson Larot	11/14/2022
W39779	Inhouse	Bristol, Jeff Jeff Bristol Work Requested: (by: Jeff Bristol) issue with accessing various files	10/10/2022 04:12 pm	Void: work was done on WO 39789	Chu Hsieh	09/26/2022
W39716	Inhouse	Unitek Environmental Princes Ayuyu Work Requested: (by: Princes Ayuyu) Princes called Kevin about the issue.	09/02/2022 01:36 pm	Void: Duplicate WO	Kevin Hsueh	09/02/2022
W39715	Inhouse	Unitek Environmental Princes Ayuyu Work Requested: (by: Princes Ayuyu) Princes called Kevin about the issue.	09/02/2022 01:38 pm	Void: Duplicate WO	Kevin Hsueh	09/02/2022
W39682	Onsite	Guam Department of Education Ray Lujan Work Requested: (by: Ray Lujan ) install promethean mobile stand (qty: 1) to Curriculum & Instruction (Bldg C3) POC: Nelly Number: 300-1380 GDOE Asset tag: 90816	10/10/2022 04:45 pm	Void: Client required both mobile stand and ActivPanel to be installed in a day. Another Workorder was completed for this service.	Jayson Larot	08/29/2022
W39650	Onsite	Office of Public Accountability Vincent Duenas Work Requested: (by: Vincent Duenas) Cutover to 3CX Phone System.	08/18/2022 05:29 pm	Void: VOID. Duplicate	Kevin Hsueh	08/18/2022
W39640	Service Contract Onsite	Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Troubleshoot Mr. Webber's Laptop	08/15/2022 11:43 am	Void: Service not required.	Kevin Hsueh	08/15/2022
W39627	Onsite	Guam Department of Education Ray Lujan Work Requested: (by: Ray Lujan ) deliver and install mobile stands to GDOE (Special education & Curriculum &Instruction) dept (qty: 2)	08/08/2022 11:42 am	Void: wrong install information	Jayson Larot	08/08/2022
W39582	Inhouse	Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) clone laptop 130	07/27/2022 01:35 pm	Void: double entry	Kevin Hsueh	07/27/2022
W39578	Service Contract Inhouse	Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) PC not booting up	08/11/2022 03:06 pm	Void: Service taken care of on a different work order.	Kevin Hsueh	07/26/2022
W39576	Service Contract Inhouse	Work Requested: (by: ) troubleshoot PC	07/26/2022 09:29 am	Void: refer to W39577	Kevin Hsueh	07/26/2022
W39570	Inhouse	Isa Dental Linda Santos Work Requested: (by: Linda Santos) it took long to update. now it keeps restarting. POC: Joy Johnson 671-483-9730.	07/25/2022 03:35 pm	Void: VOID: Joy Johnson will be billed (not on ISA Dental contract). New work order created: W39574.	Kevin Hsueh	07/25/2022
W39536	Inhouse	Unitek Environmental Gary Hendrix Work Requested: (by: Linda Meno) Reprogram	07/07/2022 01:20 pm	Void: Made a mistake.	Kevin Hsueh	07/07/2022
W39535	Inhouse	Guam Behavioral Health and Wellness Center Charlene B. Cruz Work Requested: (by: Charlene B. Cruz) install 1 tablet with thermal scanner	07/07/2022 10:36 am	Void: double WO	Jayson Larot	07/07/2022
W39519	Onsite	University of Guam Pascual Olivares Work Requested: (by: Pascual Olivares ) troubleshoot promethean panel UOG school of education (Rm102) SN: 686P-I62Z3A0080108	07/06/2022 09:06 am	Void: VOID: Will create a new work order for this service.	Kevin Hsueh	06/30/2022
W39507	Inhouse	Best Wash & Dry Steve Dormer Work Requested: (by: Steve Dormer) Troubleshoot Steve Dormer's email issues on his laptop.	06/30/2022 08:38 am	Void: VOID	Kevin Hsueh	06/27/2022
W39505	Service Contract Onsite	Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Chona reported servers down	06/23/2022 10:56 am	Void: void	Kevin Hsueh	06/23/2022
W39503	Service Contract Remote	Micronesian Divers Association Wes Seleen Work Requested: (by: Wes Seleen) Restart MDA Server after hours	06/23/2022 09:03 am	Void: Will recreate. Issue with WebApp.	Kevin Hsueh	06/23/2022
W39472	Onsite	Department of Public Health & Social Services Gabrielle Villagomez Work Requested: (by: Gabrielle Villagomez) Deliver Promethean Panel	06/16/2022 10:54 am	Void: Duplicate	Kevin Hsueh	06/09/2022
W39466	Service Contract Onsite	Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Work with PC Law support to troubleshoot PC Law client on Lisa's workstation.	06/16/2022 10:53 am	Void: Duplicate	Kevin Hsueh	06/08/2022
W39445	Onsite	Guam Department of Education Mariann Lujan Work Requested: (by: Mariann Lujan ) troubleshoot 1 panel at Jose Rios SN: 75W26-K7HBDN1970183	06/07/2022 11:23 am	Void: technician unable to attend service	Alyx Bradley	05/31/2022
W39444	Onsite	Guam Department of Education Mariann Lujan Work Requested: (by: Mariann Lujan ) troubleshoot 1 panel at Jose Rios SN: 75W26-K7HBDN1970183	06/16/2022 11:18 am	Void: Service was cancelled.	Charles Rafanan	05/31/2022
W39405	Onsite	Department of Public Health & Social Services Joleen Almandres Work Requested: (by: Joleen Almandres ) install: - 2 75" Titanium -2 mobile stands - 2 laptops - 2 keyboard and mouse	06/08/2022 04:57 pm	Void: VOID - work taken care of by another technician.	Alyx Bradley	05/23/2022
W39399	Onsite	Guam Department of Education Maribeth Benavente Work Requested: (by: Maribeth Benavente) FBLG MS - 1 PROMETHEAN INSTALL 75" REPLACEMENT SN: 75W26-M4HBEN0100505	05/23/2022 05:13 pm	Void: Work order not used. Alyx was out of the office.	Alyx Bradley	05/20/2022
W39397	Onsite	Guam Department of Education Maribeth Benavente Work Requested: (by: Maribeth Benavente) DL PEREZ - PROMETHEAN INSTALL 75" REPLACEMENT SN: 75W26-M4HBEN0100503	05/23/2022 05:13 pm	Void: Work order not used. Alyx was out of the office.	Alyx Bradley	05/20/2022
W39358	Inhouse	Unitek Environmental Gary Hendrix Work Requested: (by: Gary Hendrix) Reinstall windows 10	05/09/2022 05:15 pm	Void: Duplicate: Alyx took care of this service.	Charles Rafanan	05/09/2022
W39346	Onsite	World of Wonder Mynette Dizon Work Requested: (by: Mynette Dizon ) Installation of 3 Promethean Panel Mobile Fixed Mount	05/05/2022 09:49 am	Void: Duplicate Work Order	Alyx Bradley	05/04/2022
W39345	Onsite	World of Wonder Mynette Dizon Work Requested: (by: Mynette Dizon ) Installation of 3 Promethean Panel Mobile Fixed Mount	05/05/2022 09:50 am	Void: Duplicate Work Order	Charles Rafanan	05/04/2022
W39330	Service Contract Inhouse	Ambyth Shipping & Trading, Inc. Vanessa Cruz Work Requested: (by: Vanessa Cruz) Troubleshoot Laptop and VPN issues.	05/17/2022 11:29 am	Void: Duplicate Work Order.	Kevin Hsueh	05/02/2022
W39311	Service Contract Onsite	Taniguchi, Ruth, Makio Architects Michael Makio Work Requested: (by: Michael Makio) Troubleshoot BlueBeam Software Issues	04/21/2022 04:49 pm	Void: Michael cancelled service.	Kevin Hsueh	04/21/2022
W39309	Remote	KHLG Associates Melva Limo Work Requested: (by: Melva Limo) Bug Fix on Timesheet: 1. Melva and Joanna's timesheet for April Period was somehow mixed up 2. Reset Melva's timesheet as per her request	04/28/2022 04:25 pm	Void: This is voided because it should be a non-billable task since the issue was caused by a bug in the program and not a user request/user caused issue.	Valerie Catubay	04/21/2022
W39305	Service Contract Remote	Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Create new user profile for Saipan office.	04/20/2022 09:14 am	Void: Void	Kevin Hsueh	04/20/2022
W39304	Onsite	JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Upgrade 3CX to version 18. Troubleshoot various other issues.	04/19/2022 02:07 pm	Void: Duplicate work order created by WebApp.	Charles Rafanan	04/19/2022
W39280	Service Contract Onsite	Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot Timeclock	04/07/2022 04:26 pm	Void: Void	Kevin Hsueh	04/07/2022
W39263	Service Contract Onsite	Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Troubleshoot various email issues.	04/04/2022 12:06 pm	Void: Duplicate Work Order	Kevin Hsueh	04/04/2022
W39231	Service Contract Onsite	Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Troubleshoot printing issues (Saipan to Guam)	03/23/2022 05:43 pm	Void: Duplicate	Kevin Hsueh	03/21/2022
W39224	Remote	Dimension Systems, Inc. Kevin Hsueh Work Requested: (by: Kevin Hsueh) Testing	03/17/2022 01:34 pm	Void: Testing Calendar Invite.	Alyx Bradley	03/17/2022
W39220	Service Contract Inhouse	Guam Memorial Park Lynn Painter Work Requested: (by: Lynn Painter) Troubleshoot/Format External HDD	03/17/2022 08:31 am	Void: WebApp Issues. Will create new work order.	Alyx Bradley	03/16/2022
W39206	Service Contract Remote	Ambyth Shipping & Trading, Inc. Vanessa Cruz Work Requested: (by: Vanessa Cruz) Reset Ariel Dumapit Email Password	03/10/2022 06:07 pm	Void: Unable to time out	Kevin Hsueh	03/10/2022
W39183	Service Contract Onsite	Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Troubleshoot email issues	03/04/2022 02:34 pm	Void: Duplicate work order.	Kevin Hsueh	03/02/2022
W39158	Service Contract Inhouse	Micronesian Divers Association Raquel Brion Work Requested: (by: Raquel Brion) Raquel spoke with Kevin on the issue with workstation.	02/22/2022 12:32 pm	Void: Duplicate work order. Please use 39159	Kevin Hsueh	02/22/2022
W39146	Inhouse	Guam Insurance Adjusters Bridget Bagiac Work Requested: (by: Bridget Bagiac) Screen flashing colors	04/08/2022 03:50 pm	Void: work was completed on work order 39227. per Chu on 04/08/22, this work order can be voided.	Chu Hsieh	02/17/2022
W39144	Remote	Dimension Systems, Inc. Chu Hsieh Work Requested: (by: Kevin Hsueh) Test	02/16/2022 09:48 am	Void: VOID: Test Work Order	Kevin Hsueh	02/16/2022
W39142	Onsite	Guam Department of Education Frank Leon Guerrero Work Requested: (by: Frank Leon Guerrero) Okkodo - take picture of the damaged board SN: 75W26-L7HB6N6720421 GDOE Asset tag: 78278	02/15/2022 11:10 am	Void: - Customer provided the information needed - Kylene advised not to go to the customer	Deo Angelo Lim	02/14/2022
W39136	Remote	Dimension Systems, Inc. Kevin Hsueh Work Requested: (by: Kevin Hsueh) Testing Work Order	02/11/2022 05:04 pm	Void: VOID: Testing Work Order.	Charles Rafanan	02/11/2022
W39100	Service Contract Inhouse	Isa Dental Linda Santos Work Requested: (by: Linda Santos) Run Hardware diagnostics for workstation and UPS	01/26/2022 11:09 am	Void: Accidentally Doubled the workorder	Charles Rafanan	01/26/2022
W39099	Onsite	University of Guam Christine Camacho Work Requested: (by: Christine Camacho) Promethean ActivPanel Training for UOG Marine Lab Faculty and Staff.	02/18/2022 04:53 pm	Void: VOID: Service not taken care of. Will reschedule and create another work order	Jason Soliva	01/26/2022
W39058	Service Contract Onsite	Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: (by: Chona Cabedo) Upgrade workstation to Windows 10 Pro.	01/10/2022 09:04 am	Void: VOID: Duplicate	Charles Rafanan	01/10/2022
W39024	Service Contract Onsite	Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Troubleshoot Jamis Server	12/27/2021 11:55 am	Void: Duplicate	Kevin Hsueh	12/27/2021
W39021	Service Contract Inhouse	Ambyth Shipping & Trading, Inc. Gail Manuel Work Requested: (by: Gail Manuel) Download and export gmanuel@ambyth.com mailbox.	03/31/2022 04:15 pm	Void: Duplicate. Taken care of on another work order.	Kevin Hsueh	12/22/2021
W39001	Service Contract Remote	Isa Dental Linda Santos Work Requested: (by: Linda Santos) Setup SonicWALL TZ370	12/16/2021 04:26 pm	Void: Check in/ Check out errors	Charles Rafanan	12/16/2021
W38965	Onsite	World Health Organization Burke A. Fishburn Work Requested: (by: Bertha Taijeron) Installation of Promethean Mobile Active Panel	12/09/2021 01:41 pm	Void: Wrong customer ID.	Deo Angelo Lim	12/07/2021
W38962	Onsite	World Health Organization Burke A. Fishburn Work Requested: (by: Bertha Taijeron) Install qty.1 Promethean Mobile ActivPanel System at DPHSS WHO Office.	12/09/2021 01:45 pm	Void: Incorrect Customer	Jason Soliva	12/06/2021
W38953	Onsite	Fargo Pacific, Inc. Guy Binoya Work Requested: (by: Guy Binoya) check phone system	12/02/2021 05:05 pm	Void: Void	Kevin Hsueh	12/02/2021
W38943	Service Contract Onsite	Ambyth Shipping & Trading, Inc. Jacob Tareyama Work Requested: (by: Jacob Tareyama) Deliver and setup workstation in warehouse office. Continue to setup exchange accounts in outlook clients.	12/01/2021 09:26 am	Void: void. will create new work order.	Kevin Hsueh	12/01/2021
W38928	Inhouse	Morrico Equipment Alma Dimla Work Requested: (by: Alma Dimla) Drop off the charger for the laptop	11/23/2021 10:10 am	Void: Incorrect Work Order	Kevin Hsueh	11/23/2021
W38918	Service Contract Remote	Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) Configure GSCVM Hyper V VM network adapters. Check GSCDC time settings.	11/18/2021 03:44 pm	Void: Will recreate WO	Kevin Hsueh	11/18/2021
W38915	Onsite	Oia'io Halo Mec Remediation Hui, LLC Royden Fernandez Work Requested: (by: Royden Fernandez) Troubleshoot Router. Site Visit to determine customer's IT Needs.	11/18/2021 05:07 pm	Void: Void	Kevin Hsueh	11/18/2021
W38902	Service Contract Onsite	Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Replace UPS batteries	11/16/2021 05:30 pm	Void: Rene replaced batteries	Chu Hsieh	11/15/2021
W38889	Service Contract Remote	Morrico Equipment Rene Molinos Work Requested: (by: Rene Molinos) Configure email forwarding.	11/09/2021 04:29 pm	Void: Wrong work order	Kevin Hsueh	11/09/2021
W38888	Inhouse	Guam Advance Enterprises, Inc. Mike Lee Work Requested: (by: Mike Lee) Troubleshoot Hard Drive	11/09/2021 04:00 pm	Void: physcial damage. no work performed.	Chu Hsieh	11/09/2021
W38859 Ref/PO#PO21238	Inhouse	Guam Housing and Urban Renewal Authority Greta Balmeo Work Requested: (by: Nicholas Baza) Reported that the thermal scanner application is crashing.	11/18/2021 11:57 am	Void: Another work order has been created.	Deo Angelo Lim	10/28/2021
W38830	Onsite	Goodyear Tire Center Guam Jonathan Shen Work Requested: (by: Jonathan Shen) Troubleshoot CCTV DVR	10/20/2021 11:52 am	Void: Void	Kevin Hsueh	10/13/2021
W38772	Inhouse	Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Customer dropped off the same item from WO38729 with the same problem; customer was in a rush and was unable to sign	03/31/2022 04:13 pm	Void: Service request cancelled.	Kevin Hsueh	09/16/2021
W38763	Inhouse	Fargo Pacific, Inc. Guy Binoya Work Requested: (by: Guy Binoya) Spoke with Kevin before drop off.	10/05/2021 04:17 pm	Void: Void	Kevin Hsueh	09/13/2021
W38731	Onsite	Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Meeting with Jay to discuss current backup settings.	09/02/2021 11:44 am	Void: Void	Kevin Hsueh	08/31/2021
W38703	Inhouse	Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) CPU Not working	10/11/2022 10:30 am	Void: VOID	Kevin Hsueh	08/19/2021
W38692	Onsite	St. Lucy's Eye Clinic Marjorie DeBenedictis Work Requested: (by: Marjorie DeBenedictis) Troubleshoot various issues.	08/25/2021 05:12 pm	Void: Void	Kevin Hsueh	08/16/2021
W38668	Service Contract Onsite	Marianas Gas Corporation Selina Ashland Work Requested: (by: Selina Ashland) CCTV Fiber walkthrough	08/04/2021 04:55 pm	Void: Selina Ashland called to cancel.	Kevin Hsueh	08/03/2021
W38605	Inhouse	Dimension Systems, Inc. Chu Hsieh Work Requested: (by: Chu Hsieh) Test	07/07/2021 04:45 pm	Void: Test wo	Kevin Hsueh	07/07/2021
W38604	Inhouse	Unitek Environmental Conchita Iglopas Work Requested: (by: Conchita Iglopas) Setup laptop	07/08/2021 09:14 am	Void: Duplicate	Kevin Hsueh	07/07/2021
W38569	Inhouse	Dimension Systems, Inc. Kevin Hsueh Work Requested: (by: Kevin Hsueh) testing front desk tablet	06/25/2021 01:24 pm	Void: Testing WebApp on Front Desk Tablet.	Kevin Hsueh	06/24/2021
W38501	Inhouse	Taniguchi, Ruth, Makio Architects Lindy Swavely Work Requested: (by: Lindy Swavely) Troubleshoot desktop for Lindy and format SSD for Seth	05/27/2021 08:59 am	Void: Wrong Customer.	DSI Tech	05/26/2021
W38492	Service Contract Remote	Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot server. No network access and email access reported.	05/24/2021 04:38 pm	Void: Wrong Service Type	Kevin Hsueh	05/24/2021
W38472	Inhouse	Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Troubleshoot laptop issues	05/20/2021 04:18 pm	Void: Duplicate	Kevin Hsueh	05/13/2021
W38471	Service Contract Remote	JMC Equipment Rental Corey Paulino Work Requested: (by: Corey Paulino) Troubleshoot SonicWALL Junk Store.	05/19/2021 10:17 am	Void: VOID	Kevin Hsueh	05/13/2021
W38420 Ref/PO#6798036765	Onsite	Work Market Work Market Work Requested: (by: Work Market) Work Market Service ID: 6798036765 at Guam National Guard to decommission devices.	08/05/2021 05:27 pm	Void: Ticket canceled	Kevin Hsueh	04/27/2021
W38419	Onsite	Fargo Pacific, Inc. Jay Park Work Requested: (by: Jay Park) Perform CMMC Level 1 checklist.	03/31/2022 04:12 pm	Void: Duplicate. Taken care of on another work order.	Kevin Hsueh	04/27/2021
W38416	Onsite	Department of Public Health & Social Services Ordilla Cruz Work Requested: (by: Ordilla Cruz) Deliver & setup 2 thermal scanners	04/26/2021 01:49 pm	Void: Duplicate work order	Meryll Cruz	04/26/2021
W38412	Service Contract Onsite	Roberts, Fowler & Visosky Sophia Sanchez Work Requested: (by: Sophia Sanchez) Deliver and setup Lindy's workstation.	04/30/2021 11:06 am	Void: Duplicate Work Order.	Kevin Hsueh	04/22/2021
W38410	Inhouse	Napa Auto Parts Debbie Quenga Work Requested: (by: Debbie Quenga ) Troubleshoot qty.2 dispensers	05/03/2021 03:41 pm	Void: Duplicate. Work Order W38436 taken care of 5/3/2021.	DSI Tech	04/21/2021
W38386	Service Contract Onsite	Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) Site visit for Agat location for Fiber/Network runs.	04/13/2021 05:05 pm	Void: Voiding workorder. Presale task.	Kevin Hsueh	04/13/2021
W38367	Inhouse	Dimension Systems, Inc. Jessica Limo Work Requested: (by: Jessica Limo) this is a test inhouse work order.	04/07/2021 10:53 am	Void: For testing purposes only.	Jessica Limo	04/07/2021
W38352	Onsite	Leed Electric & Plumbing Vivian Leed Work Requested: (by: Vivian Leed) Troubleshoot Thermal Scanner	04/13/2021 04:14 pm	Void: Duplicate Work Order	Meryll Cruz	04/05/2021
W38304 Ref/PO#9319447995	Onsite	Work Market Work Market Work Requested: (by: Work Market) Work Market Service 9319447995 at Army National Guard.	04/01/2021 12:02 pm	Void: VOID	Kevin Hsueh	03/16/2021
W38289	Inhouse	Commercial Tire Depot, LLC Christina Judicpa Work Requested: (by: Christina Judicpa) Sensor malfunctioning for dispenser. Not working.	05/03/2021 03:40 pm	Void: Duplicate work order. W38371 done on 4/9/2021.	DSI Tech	03/11/2021
W38264	Onsite	J&B Modern Tech Nel Bangayan Work Requested: (by: Nel Bangayan ) check network connection to server - especially for quickbooks access	03/01/2021 02:46 pm	Void: GTA was able to assist customer	Chu Hsieh	03/01/2021
W38256	Inhouse	Dimension Systems, Inc. Jessica Limo Work Requested: (by: Jessica Limo) testing	02/24/2021 04:33 pm	Void: for testing purposes only.	Melissa Dimla	02/24/2021
W38235	Remote	Unitek Environmental Jonathan Work Requested: (by: Jonathan ) He cannot open any Microsoft Office programs from his laptop. What he mentions below: - The system prompted that he must update his system because he has an older version of Adobe Software. - Customer ran the update and rebooted his system. - After rebooting, his office programs do not work. POC Linda or Jonathan: 687-0400 or 565-3151	02/11/2021 11:39 am	Void: Issue resolved by customer no service need	Chu Hsieh	02/11/2021
W38233	Remote	Unitek Environmental Conchita Iglopas Work Requested: (by: Conchita Iglopas) Conchita email bouncing back and having problems with her outgoing mail	02/11/2021 08:59 am	Void: issue resolved	Chu Hsieh	02/10/2021
W38232	Service Contract Onsite	University of Guam Jolene Pocaigue Work Requested: (by: Jolene Pocaigue) - deliver thermal scanner with tablet - 2nd floor of Calvo Fieldhouse Jolene - 735-2248	02/26/2021 01:14 pm	Void: Service was reassigned to Melissa.	Jason Soliva	02/10/2021
W38229	Onsite	Guam Department of Education Annette Work Requested: (by: Annette ) - replace thermal scanner dispenser Annette - 488-5475	02/10/2021 10:47 am	Void: Canceled replacement	Meryll Cruz	02/10/2021
W38175	Inhouse	Bank of Guam Matthew Chargualaf Work Requested: (by: Matthew Chargualaf) Matt said still having the issue remoting into the tablet. This unit is from their Saipan Office.	01/14/2021 10:28 am	Void: Elser has an open work order for this service. WO 38131.	Elser Edward	01/14/2021
W38146	Service Contract Onsite	Dimension Systems, Inc. Kevin Hsueh Work Requested: (by: Kevin Hsueh) Test Work Order	12/30/2020 01:07 pm	Void: Test work order.	Meryll Cruz	12/30/2020
W38144	Inhouse	AXS Insurance Dee Knapp Work Requested: (by: Dee Knapp) Reprep Surface Pro	01/14/2021 11:33 am	Void: Taken care of on another work order.	Kevin Hsueh	12/29/2020
W38086	Onsite	AXS Insurance Orlene Arriola Work Requested: (by: Orlene Arriola) Setup new laptop	12/30/2020 10:18 am	Void: Taken care of on another work order.	Kevin Hsueh	12/02/2020
W38081	Service Contract Remote	Morrico Equipment Mary Rose Real Work Requested: (by: Mary Rose Real) Setup Mercel to connect to VPN	12/22/2020 10:25 pm	Void: duplicate	Chu Hsieh	12/01/2020
W38075	Onsite	Obayashi Corporation Alicia Castro Work Requested: (by: Alicia Castro) Site Visit to document current network hardware and settings in preparation for Migration.	12/30/2020 10:17 am	Void: Taken care of on another work order.	Kevin Hsueh	11/25/2020
W38040	Service Contract Inhouse	UOG - Office of Administration & Finance James Hollyer Work Requested: (by: James Hollyer ) - set up new thermal scanner	11/17/2020 03:01 pm	Void: For voiding as thermal Scanner was setup by Kylene.	Jason Soliva	11/11/2020
W37971	Service Contract Onsite	Napa Auto Parts Debbie Quenga Work Requested: (by: Debbie Quenga ) deliver 3 thermal scanners: 1. NAPA Anigua 2. NAPA Paint & Safety 3. NAPA Hydraulics	10/22/2020 03:58 pm	Void: wrong information	Elser Edward	10/22/2020
W37960	Onsite	Guam Department of Education Michelle Camacho Work Requested: (by: Michelle Camacho) For PO# 20200736, Install Qty. 2 Mobile Promethean ActivPanels for Upi Elementary School.	10/26/2020 08:09 am	Void: Installation Service was canceled on this day (10/22) due to missing shipment items.	Jason Soliva	10/21/2020
W37959	Onsite	Guam Department of Education Michelle Camacho Work Requested: (by: Michelle Camacho) For PO# 20200736, Install Qty. 2 Mobile Promethean ActivPanels for Upi Elementary School.	10/26/2020 04:05 pm	Void: Duplicate work order	Elser Edward	10/21/2020
W37912	Service Contract Onsite	UOG - Office of Administration & Finance James Hollyer Work Requested: (by: James Hollyer ) 1. Field House - The external camera on the unit at the Field House does not work/turn on 2. School of Health - advising me to "re-test."	10/27/2020 03:17 pm	Void: not showing up on the calendar	Kylene Hsieh	10/07/2020
W37889	Service Contract Onsite	Department of Parks & Recreation Michelle Yamasta Work Requested: (by: Michelle Yamasta ) deliver thermal scanner and 1 bottle of hand sanitizer refill	10/16/2020 09:54 am	Void: Duplicate of WO 37897	Elser Edward	10/02/2020
W37885	Service Contract Onsite	AM Insurance Briana Muna Work Requested: (by: Briana Muna ) refresher training on Promethean board	10/02/2020 11:37 am	Void: reschedule	Jason Soliva	10/01/2020
W37862	Onsite	Prestige Automobiles Jennifer Shen Work Requested: (by: Jennifer Shen) Check Workshop Network	10/02/2020 01:22 pm	Void: Service canceled.	Kevin Hsueh	09/29/2020
W37836	Onsite	Prestige Automobiles Jennifer Shen Work Requested: (by: Jennifer Shen) Check workshop network. Verify stability.	09/24/2020 12:10 pm	Void: VOID	Kevin Hsueh	09/23/2020
W37825	Onsite	GTA TeleGuam Tommy Blas Work Requested: (by: Andrew Gayle) Calibrate LG Videowall	12/31/2020 09:45 am	Void: Void	Kevin Hsueh	09/21/2020
W37822	Service Contract Onsite	Guam Memorial Hospital Authority Vivian Tedtaotao Work Requested: (by: Vivian Tedtaotao) deliver thermal scanner qyt:5	09/18/2020 11:57 am	Void: Duplicate work order created for this service.	Elser Edward	09/18/2020
W37807	Onsite	Guam Behavioral Health and Wellness Center Charlene B. Cruz Work Requested: (by: Charlene B. Cruz) Relocate Promethean.	09/16/2020 02:15 pm	Void: POC cancelled upon arrival.	Elser Edward	09/16/2020
W37806	Onsite	Guam Behavioral Health and Wellness Center Charlene B. Cruz Work Requested: (by: Charlene B. Cruz) Relocate Promethean Board from 3rd Floor to 2nd Floor	09/16/2020 02:13 pm	Void: Reschedule needed. GBHWC is closed due to positive case reported in building.	Jason Soliva	09/16/2020
W37746	Service Contract Onsite	UOG - Office of Administration & Finance James Hollyer Work Requested: (by: James Hollyer ) - deliver to Office of Information & Technology	08/26/2020 12:37 pm	Void: wrong hours	Elser Edward	08/26/2020
W37735	Onsite	Prestige Automobiles Jennifer Shen Work Requested: (by: Jennifer Shen) - trouble shoot access point	08/21/2020 09:06 am	Void: Will reschedule after lockdown.	Kevin Hsueh	08/20/2020
W37733	Service Contract Onsite	Isa Dental Linda Santos Work Requested: (by: Linda Santos) Task: Check OP 7 Laptop and Workstation issues.	08/21/2020 09:07 am	Void: will reschedule after lockdown	Kevin Hsueh	08/20/2020
W37732	Service Contract Onsite	JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) 2. Install Sage 100 and eTakeoff on conference room workstation if not already installed. 3. Setup my laptop to access server from home (just in case). Please get Corey’s approval for this.	08/21/2020 09:06 am	Void: will reschedule after lockdown	Kevin Hsueh	08/20/2020
W37716	Onsite	AM Insurance Ann Marie Muna Work Requested: (by: Ann Marie Muna ) trouble shoot panel - zoom	08/14/2020 09:28 am	Void: customer cancelled	Jason Soliva	08/14/2020
W37712	Onsite	Prestige Automobiles Jennifer Shen Work Requested: (by: Jennifer Shen) work with GTA to resolve internet dropping issues	08/19/2020 09:14 am	Void: Duplicate	Kevin Hsueh	08/13/2020
W37706	Service Contract Onsite	Marianas Gas Corporation Arianne Tala Work Requested: (by: Arianne Tala) Agat location - unable to open their files at the store.	08/10/2020 03:21 pm	Void: cancel service	Kevin Hsueh	08/10/2020
W37704	Service Contract Onsite	Isa Dental Linda Santos Work Requested: (by: Linda Santos) Register staff finger print on biometric timeclock	08/10/2020 08:44 am	Void: Cancelled.	Kevin Hsueh	08/10/2020
W37696	Onsite	Our Lady of Peace Work Requested: (by: ) Deliver and Install Thermal Scanner Kiosk	08/05/2020 05:21 pm	Void: Voided due to work order programming errors appearing regarding contact, charge code. Unable to change or correct information.	Jason Soliva	08/05/2020
W37685	Onsite	Prestige Automobiles Jennifer Shen Work Requested: (by: Jennifer Shen) Troubleshoot internet access	08/05/2020 04:18 pm	Void: Duplicate	Kevin Hsueh	08/03/2020
W37684	Service Contract Onsite	Isa Dental Linda Santos Work Requested: (by: Linda Santos) Troubleshoot Dentrix access	08/24/2020 11:42 am	Void: Void	Kevin Hsueh	08/03/2020
W37673	Service Contract Onsite	Royal Orchid Guam Jiao Jiao Zhu Work Requested: (by: Jiao Jiao Zhu) Troubleshoot various issues.	07/28/2020 10:49 am	Void: not showing up on calendar	Kevin Hsueh	07/28/2020
W37668	Service Contract Onsite	Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) troubleshoot FAS data help desk	08/24/2020 11:50 am	Void: not showing up on outlook	Kevin Hsueh	07/27/2020
W37661	Onsite	Dooley, Roberts, Fowler & Visosky, LLP Sophia Sanchez Work Requested: (by: Sophia Sanchez ) install antivirus	07/23/2020 04:35 pm	Void: wrong name	Elser Edward	07/23/2020
W37657	Service Contract Onsite	KHLG Associates Odilia Bautista Work Requested: (by: Odilia Bautista) Deliver and install switch at ARFF and Terminal.	07/24/2020 11:56 am	Void: Void. Taken care of on another work order.	Elser Edward	07/22/2020
W37655	Onsite	Unitek Environmental Gary Hendrix Work Requested: (by: Gary Hendrix) - troubleshoot outlook - it frequently freezes and gives me �Not Responding�	07/24/2020 03:07 pm	Void: Took care of on W37659 by Elser	Kevin Hsueh	07/22/2020
W37652	Service Contract Onsite	Guam Shipyard Glenda Work Requested: (by: Cynthia Pizarro) Tasks: Troubleshoot Guam marine file. Deliver and setup workstation for Glenda.	07/23/2020 01:46 pm	Void: Void. Taken care of on another work order.	Kevin Hsueh	07/22/2020
W37649	Project Onsite	Alpha Insurers Joseph Hsiao Work Requested: (by: Joseph Hsiao ) 3cx	07/20/2020 02:52 pm	Void: Void. Taken care of on another work order.	Kevin Hsueh	07/20/2020
W37647	Service Contract Remote	Roberts, Fowler & Visosky Jon Visosky Work Requested: (by: Jon Visosky) Seth and Tim reporting issues accessing Outlook Web Access from external.	07/20/2020 01:38 pm	Void: Replaced with W37648	Chu Hsieh	07/20/2020
W37641	Service Contract Onsite	Guam Shipyard Vanese Sanchez Work Requested: (by: Vanese Sanchez ) GSY AGAT � no internet, phone, e-mail connectivity	07/20/2020 09:35 am	Void: Void. service canceled by GSY.	Kevin Hsueh	07/20/2020
W37636	Onsite	Prestige Automobiles Jennifer Shen Work Requested: (by: Jennifer Shen) Troubleshoot network connection	07/17/2020 12:58 pm	Void: Service canceled.	Kevin Hsueh	07/17/2020
W37631	Onsite	AXS Insurance Orlene Arriola Work Requested: (by: Orlene Arriola) Troubleshoot Orlenes email issues	07/16/2020 09:26 am	Void: Void. Taken care of on another work order.	Kevin Hsueh	07/16/2020
W37627	Service Contract Onsite	Guam Surgicenter Colin O'Connell Work Requested: (by: Colin O'Connell) check the cable path for moving the base station for the Guam Urology Phones From the server Rome to within their clinic	07/13/2020 05:05 pm	Void: Void.	Kevin Hsueh	07/13/2020
W37622	Service Contract Onsite	Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) GSY Agat location-Replace Dan Mata’s CPU. MGC Agat location-Install new CPU at the Store Counter	07/10/2020 11:44 am	Void: double entry	Kevin Hsueh	07/10/2020
W37621	Onsite	McDonald Law Office LLC Cristie Graniel Work Requested: (by: Cristie Graniel) issues we are having with our Mircosoft account - user cannot access microsoft 365 with email account given	07/10/2020 11:29 am	Void: not required	Chu Hsieh	07/10/2020
W37620	Service Contract Onsite	Micronesian Divers Association Lee Webber Work Requested: (by: Lee Webber) Task: Setup Allie’s laptop.	07/10/2020 11:25 am	Void: Void. Taken care of on another work order.	Kevin Hsueh	07/10/2020
W37602	Service Contract Onsite	Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) install antivirus (Agat office)	07/08/2020 10:08 am	Void: Void	Elser Edward	07/06/2020
W37595	Service Contract Onsite	Morrico Equipment Michelle Bordallo Work Requested: (by: Michelle Bordallo) Record: Holiday *Thank you for calling Morrico Equipment & Trashco Guam, our office is closed today in observance of the holiday, if you know your party's extension u may dial it at anytime. ● For Sales press- 1 ● For Svc press- 2 ● For Parts press- 3 ● For Trashco & Diesel press- 4 ● For Finance press- 5 Or remain on the line to leave us a message. Daily operation * Thank you for calling Morrico Equipment & Trashco Guam, If you know your party's extension you may dial it at anytime or press 0 for the operator. ● For Sales press- 1 ● For Svc press- 2 ● For Parts press- 3 ● For Trashco & Diesel press- 4 ● For Finance press- 5 Or remain on the line to leave us a message. Service line * Welcome to the Morrico equipment service line, to leave a message press 1, to speak to someone press 2. ● For Genette press- 1 ● For Jean press- 2 ● For Francis press- 3 ● For Abi press- 4 ● For Alma press- 5 ● For Parts press- 6 For the operator press 0 or press 9 to go back to the main menu. Daily after 5, Saturdays after 12 p.m., Sundays * Thank you for calling Morrico Equipment & Trashco Guam, our office is now closed. If you know your party's extension u may dial it at anytime. ● For Sales press- 1 ● For Svc press- 2 ● For Parts press- 3 ● For Trashco & Diesel press- 4 ● For Finance press- 5 Or remain on the line to leave us a message.	07/02/2020 11:32 am	Void: Void. Taken care of on another work order.	Kevin Hsueh	07/02/2020
W37591	Service Contract Onsite	Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) preparation of 4 new desk top to replace 4 existing old ones. (2) for GSY and (2) for MGC	07/22/2020 04:10 pm	Void: Duplicate work order	Kevin Hsueh	07/01/2020
W37580	Onsite	Prestige Automobiles Jennifer Shen Work Requested: (by: Jennifer Shen) Task: troubleshoot workshop tech laptop	06/29/2020 05:18 pm	Void: not entered into calendar	Kylene Hsieh	06/26/2020
W37574	Onsite	LSG Service Guam, Inc. Jesse Rivo Work Requested: (by: Jesse Rivo) - site visit	06/25/2020 12:38 pm	Void: double entry	Kevin Hsueh Chu Hsieh	06/25/2020
W37573	Onsite	LSG Service Guam, Inc. Jesse Rivo Work Requested: (by: Jesse Rivo) - site visit	06/26/2020 12:09 pm	Void: Void. Taken care of on another work order.	Kevin Hsueh Chu Hsieh	06/25/2020
W37572	Service Contract Onsite	Marianas Gas Corporation Ma. Rodelia Estampador Work Requested: (by: Ma. Rodelia Estampador ) - download and perform the install - Download the update from our website: http://www.prosystems.com/support-updates/fixed-assets-updates/ . Make sure everyone is out of the program . Click on the downloaded file to start the install. Enter the password CMI2020 . On the next screen the install location will be at the bottom screen. The default install location is c:\cmitswin . Our records show you have the single user version but the program could be loaded on multiple computers. Repeat the install on all computers that need the program. If you have any problems or questions call me at the office or send an email to either my email or support@prosystems.com.	06/25/2020 09:03 am	Void: Void. Taken care of on another work order.	Kevin Hsueh	06/25/2020
W37567	Onsite	Unitek Environmental Savanna Frias Work Requested: (by: Savanna Frias) - Remote Access for Anna Clark, Princes Ayuyu & Jasmine Rosales. - Gary Hendrix his emails from yesterday, 6/22/2020 don’t show up unless he searches for the subject.	06/24/2020 09:39 am	Void: Need SonicWALL SSL VPN Licenses to setup VPN.	Kevin Hsueh	06/23/2020
W37564	Service Contract Onsite	Guam Surgicenter Carolyn Mafnas Work Requested: (by: Carolyn Mafnas) deliver and install BackUPS (qty 3)	06/23/2020 09:44 am	Void: - carolyn wants WO to be addressed to IMSB	Elser Edward	06/22/2020
W37557	Project Onsite	Alpha Insurers Jeffrey Hsiao Work Requested: (by: Jeffrey Hsiao) Record 3CX AA Greetings	06/22/2020 09:28 am	Void: Void. Taken care of on another work order.	Kevin Hsueh	06/22/2020
W37552	Project Onsite	Alpha Insurers Joseph Hsiao Work Requested: (by: Joseph Hsiao ) - Record 3CX AA messages	06/18/2020 04:57 pm	Void: Void. Taken care of on another work order.	Kevin Hsueh	06/18/2020
W37547	Onsite	GTA TeleGuam Tommy Blas Work Requested: (by: Andrew Gayle) - troubleshoot existing video wall see Tommy Blas	06/18/2020 10:54 am	Void: No work performed. Customer does not want to remove the lcd screen from the mount as to reduce risk of damaging the screens. They had to replaced 4 lcd screen on last attempt maintain system. Will discuss with Andrew on possible alternative.	Chu Hsieh	06/17/2020
W37543	Inhouse	Dimension Systems, Inc. Jessica Limo Work Requested: (by: Jessica Limo) to take a look at the computer for the front IWB, it was showing issue with the fan. They also need to check the UPS	06/17/2020 08:47 am	Void: Void. System replaced with new Dell workstation.	Kevin Hsueh Elser Edward	06/17/2020
W37539	Onsite	GTA TeleGuam Tommy Blas Work Requested: (by: Andrew Gayle) - Landmark location video wall	06/17/2020 01:49 pm	Void: not showing on calendar	Chu Hsieh	06/16/2020
W37537	Onsite	Prestige Automobiles Jennifer Shen Work Requested: (by: Jennifer Shen) - upgrade John Shen's laptop to Windows 10	06/25/2020 12:16 pm	Void: - not showing up on calendar	Kylene Hsieh	06/16/2020
W37534	Service Contract Onsite	Morrico Equipment Paul Kirkland Work Requested: (by: Paul Kirkland ) delete the Tech database on the laptop and have the system recreate an empty one POC: Pamela McGaffin - Attached are the instructions to delete the database. If you have any issues, please email or text me at 713-805-3944.	06/18/2020 04:04 pm	Void: Paul Kirkland canceled service request.	Kevin Hsueh	06/15/2020
W37532	Service Contract Onsite	Taniguchi, Ruth, Makio Architects Mark Ruth Work Requested: (by: Chona Cabedo) setup Mark’s new printer to scan to email - Francisco from IBSS need the IP address.	06/15/2020 04:57 pm	Void: not showing up on service request calendar	Kevin Hsueh	06/15/2020
W37525	Onsite	Dimension Systems, Inc. Chu Hsieh Work Requested: (by: Chu Hsieh) test	06/12/2020 05:16 pm	Void: test	Kevin Hsueh	06/12/2020
W37524	Onsite	Dimension Systems, Inc. Chu Hsieh Work Requested: (by: Chu Hsieh) Test Work Order	06/12/2020 05:17 pm	Void: Test WOrk order	Kevin Hsueh	06/12/2020
W37515	Service Contract Onsite	Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) - troubleshoot Peachtree on server	06/12/2020 10:20 am	Void: Peachtree support is closed. moving service to Tuesday at 730am	Kevin Hsueh	06/11/2020
W37506	Service Contract Onsite	KHLG Associates Odilia Bautista Work Requested: (by: Odilia Bautista) - move promethean panel from KHLG office to airport board room - Chu assist with network, securing computer network - Jason provide basic training/demo to airport IT please see Kent further information	06/12/2020 01:56 pm	Void: - meeting rescheduled	Jason Soliva Chu Hsieh	06/10/2020
W37505	Remote	Cruz Benefits Aileen Cruz Work Requested: (by: Aileen Cruz) issue with our phones only ringing once and going straight to voicemail	06/10/2020 03:18 pm	Void: Void. Taken care of on another work order.	Kevin Hsueh	06/10/2020
W37502	Onsite	Domino's Pizza of Guam Steve Huhne Work Requested: (by: Steve Huhne) setup new IP phones	06/16/2020 09:42 am	Void: Void. Taken care of on another work order.	Kevin Hsueh	06/10/2020
W37501	Service Contract Remote	Guam Memorial Park Agnes Quitugua Work Requested: (by: Agnes Quitugua) create email and log in for Dominic Borja- Warehouse Supervisor	06/15/2020 11:25 am	Void: duplicate wo	Chu Hsieh	06/10/2020
W37500	Service Contract Onsite	Guam Shipyard Cynthia Pizarro Work Requested: (by: Cynthia Pizarro) installation of the update on software Peachtree	06/10/2020 03:18 pm	Void: Void. Taken care of on another work order.	Kevin Hsueh	06/09/2020
W37497	Service Contract Onsite	Guam Memorial Park Maria Peredo Work Requested: (by: Maria Peredo ) GMP’s software license allows a maximum of 10 sessions, work stations etc to be running the program at the same time. Depending on the operation system when a user of the program does not logout all the way and shuts their work station down the program task will remain in memory and counting as one of the 10 simultaneous sessions. You can have just one person who shuts down without getting totally out of the program and after while you have used up the 10. With everyone exited out of the program Kevin should do a ctrl alt del look at the tasks in memory and the kill any CSII (acuthin) program task remaining in memory. Rebooting the server may clear memory but I am not sure.	06/09/2020 09:27 am	Void: - customer would like to hold off on services	Kevin Hsueh	06/08/2020
W37494	Service Contract Onsite	Morrico Equipment Rene Molinos Work Requested: (by: Rene Molinos) troubleshoot tech laptops	06/10/2020 08:37 am	Void: EBS Tech (Pamela) is still troubleshooting tech laptop syncing issues. DSI to assist once EBS has figured out the issue.	Kevin Hsueh	06/08/2020
W37492	Service Contract Onsite	JMC Equipment Rental Mark Peredo Work Requested: (by: Mark Peredo) Troubleshoot TakeOff Program Issues.	06/10/2020 08:47 am	Void: No confirmation of schedule received from JMC. Will schedule a separate service once they confirm the date and time.	Kevin Hsueh	06/08/2020
W37478	Remote	Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: (by: Lisa Brooks) Carbonite last backup was on May 30	06/05/2020 06:32 pm		Chu Hsieh	06/04/2020
W37476	Onsite	Prestige Automobiles Jennifer Shen Work Requested: (by: Jennifer Shen) setup wireless router for Workshop	06/04/2020 10:42 am	Void: router not procurred yet by Prestige Auto	Kevin Hsueh	06/04/2020
W37469	Remote	Dimension Systems, Inc. Chu Hsieh Work Requested: (by: Chu Hsieh) Test	06/03/2020 12:40 am	Void: Testing only	Pam Castilla	06/03/2020
W37468	Remote	Dimension Systems, Inc. Chu Hsieh Work Requested: (by: Chu Hsieh) Test Entry. WebApp update to live server	06/03/2020 12:36 am	Void: Test	Unassigned	06/02/2020
W37467	Remote	Dimension Systems, Inc. Chu Hsieh Work Requested: (by: Chu Hsieh) Test Entry. WebApp update to live server	06/02/2020 11:17 pm	Void: Test Entry	Unassigned	06/02/2020
W37453	Service Contract Inhouse	Morrico Equipment Rene Molinos Work Requested: Install update	05/27/2020 05:17 pm	Void: Void. Taken care of on another work order.	Kevin Hsueh	05/27/2020
W37448	Service Contract Onsite	Morrico Equipment Rene Molinos Work Requested: Troubleshoot various workstations and laptops.	05/26/2020 05:30 pm	Void: Duplicate. Elser took care of service on W37449	Kevin Hsueh	05/26/2020
W37435	Service Contract Onsite	Marianas Gas Corporation Cynthia Pizarro Work Requested: Test Work Order	05/20/2020 03:16 pm	Void: VOID: TEST WORK ORDER.	Kevin Hsueh	05/20/2020
W37430	Onsite	Trinity Pacific Loss Adjusters Keith Yoo Work Requested: Meeting with Trinity Pacific and Guam Auto Spot	05/20/2020 11:01 am	Void: Guam Auto Spot canceled. Keith Yoo to provide a new meeting date.	Kevin Hsueh	05/20/2020
W37413	Service Contract Onsite	Morrico Equipment Rene Molinos Work Requested: Genette unable to open excel and word files	05/14/2020 12:23 pm	Void: Duplicate	Chu Hsieh	05/14/2020
W37381	Project Onsite	Guam Memorial Park Roxanne Simpkin-Williams Work Requested: Upgrade Computers.	05/08/2020 02:21 pm	Void: Incorrect use of work order. Create 3 separate work orders for each day.	Elser Edward	05/04/2020
W37369	Inhouse	KHLG Associates Odilia Bautista Work Requested: Install and configure Peplink load balancer, SonicWall firewall, and 10Gb switch on to DSI server rack	04/23/2020 04:27 pm	Void: error	DSI Tech	04/23/2020
W37315	Project Onsite	Governor's Office Lucia Perez Work Requested: Deliver Promethean Panel and Mobile Stand.	03/23/2020 10:42 am		Kevin Hsueh	03/20/2020
W37314	Project Onsite	Governor's Office Lucia Perez Work Requested: Setup Promethean Mobile ActivPanel and equipment. Provide basic training	03/23/2020 10:41 am		Jason Soliva	03/20/2020
W37297	Onsite	McDonald Law Office LLC Cristie Graniel Work Requested: Setup new email account	03/16/2020 09:09 am	Void: McDonald Law Office is Closed today.	Kevin Hsueh	03/16/2020
W37293	Inhouse	Unitek Environmental Gary Hendrix Work Requested: Troubleshoot C DRIVE SSD. Only one running, blue screen issue.	03/11/2020 09:12 am	Void: Void. Taken care of on another work order.	Kevin Hsueh	03/11/2020
W37289	Service Contract Onsite	Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: Check Server	04/02/2020 09:06 am	Void: wow, awesome article post.Really looking forward to read more. Awesome.	Kevin Hsueh	03/09/2020
W37287	Service Contract Onsite	Marianas Gas Corporation Cynthia Pizarro Work Requested: MGC: Troubleshoot MS Office issue. GSY: Setup laptop on GSY domain.	04/10/2020 03:48 pm	Void: Im obliged for the post.Really thank you! Awesome.	Elser Edward	03/09/2020
W37275	Service Contract Remote	Office of Public Accountability Clariza Mae Roque Work Requested: Generate and send February Monthly Report	03/04/2020 09:26 am		Kevin Hsueh	03/03/2020
W37273	Service Contract Onsite	Royal Orchid Guam Ronald Su Work Requested: Troubleshoot Mr. Su's Outlook Issue.	04/10/2020 03:44 pm	Void: Thanks a lot for the post.Much thanks again. Cool.	Kevin Hsueh	03/02/2020
W37270	Project Onsite	Chanel (Guam), Inc. Patricia Duenas Work Requested: Chanel DC Decommission	04/10/2020 03:47 pm	Void: Duplicate Work Order.	Kevin Hsueh	02/28/2020
W37265	Onsite	Domino's Pizza of Guam Steve Huhne Work Requested: check IP Phone issues	04/10/2020 03:43 pm	Void: Duplicate Work Order.	Kevin Hsueh	02/27/2020
W37261	Service Contract Onsite	Morrico Equipment Rene Molinos Work Requested: 3CX Refresher Training.	02/26/2020 04:14 pm	Void: Training Cancelled.	Kevin Hsueh	02/26/2020
W37259	Service Contract Remote	JMC Equipment Rental Mark Peredo Work Requested: Configure email mail flow settings	04/07/2020 10:31 am	Void: I value the article post.Really thank you! Keep writing.	Kevin Hsueh	02/26/2020
W37256	Remote	ASC Trust LLC Ron Cruz Work Requested: Add additional accepted list 209.87.119.40 and 41. And add new keys to 192.249.125.30	02/24/2020 05:06 pm	Void: duplicate	Chu Hsieh	02/24/2020
W37200	Service Contract Onsite	Thompson, Thompson & Alcantara, LLC Vanessa Santos-Pinkney Work Requested: Troubleshoot Timeslips on Todds workstation	01/29/2020 10:37 am	Void: Void. Issue was resolved by restarting Pc	Kevin Hsueh	01/29/2020
W37190	Onsite	Cruz Benefits Aileen Cruz Work Requested: troubleshoot 3cx client	04/10/2020 03:45 pm	Void: Duplicate Work Order.	Kevin Hsueh	01/27/2020
W37179 Ref/PO#9293540014	Onsite	Work Market Work Market Work Requested: Work Market Service# 9293540014 at Guam Army National Guard.	04/10/2020 03:43 pm	Void: Duplicate Work Order.	Kevin Hsueh	01/21/2020
W37178	Service Contract Onsite	Royal Orchid Guam Justin Samonte Work Requested: Setup AP	04/10/2020 03:42 pm	Void: Duplicate Work Order.	Kevin Hsueh	01/21/2020
W37156	Onsite	Office of Public Accountability Christian Rivera Work Requested: Troubleshoot workstation issues	01/13/2020 11:06 am	Void: Duplicate WO	Kevin Hsueh	01/10/2020
W37145	Onsite	Hilton Grand Vacations Company Sho Hammond Work Requested: Install second maglock.	04/10/2020 03:46 pm	Void: Taken care of on a separate work order.	Kevin Hsueh	01/07/2020
W37111	Service Contract Onsite	Morrico Equipment Alma Dimla Work Requested: Deliver and setup tech laptop.	01/17/2020 03:11 pm	Void: Void	Kevin Hsueh	12/11/2019
W37079	Onsite	Brooks Concepcion Law, P.C. Lisa Brooks Work Requested: Troubleshoot various issues	11/27/2019 09:08 am	Void: Brooks Concepcion Law Office closed due to COR 2	Kevin Hsueh	11/27/2019
W37075	Service Contract Onsite	Isa Dental Linda Santos Work Requested: Troubleshoot OP 7 Workstation.	11/26/2019 10:03 am	Void: VOID. Will be done as inhouse service . linda to drop off workstation	Kevin Hsueh	11/25/2019
W37071	Remote	Dimension Systems, Inc. Chu Hsieh Work Requested: Test Only. Testing Work Order Email Function	11/22/2019 03:34 pm	Void: Testing only.	Pam Castilla	11/22/2019
W37066	Inhouse	Sanchez, Simon Simon Sanchez Work Requested: Laptop part to be installed and tested	11/21/2019 10:15 am	Void: Work performed on W37067	Kevin Hsueh	11/21/2019
W37061	Remote	Dimension Systems, Inc. Chu Hsieh Work Requested: This is a tet	11/21/2019 04:46 pm	Void: Test Entry	Pam Castilla	11/20/2019
W37058	Service Contract Onsite	Cinnabon Chuck Williams Work Requested: Troubleshoot network printer at Cinnabon Office.	11/20/2019 01:06 pm	Void: Roxanne advised issue resolved	Kevin Hsueh	11/20/2019
W36973	Inhouse	Office of Public Accountability Edlyn Dalisay Work Requested: Backup data on BJ's laptop. Reprep with Windows 10 Pro.	04/10/2020 03:41 pm	Void: Duplicate Work Order.	Kevin Hsueh	10/28/2019
W36928	Service Contract Onsite	Isa Dental Linda Santos Work Requested: Issue with TimeQPlus	10/15/2019 06:29 pm	Void: service taken cared by kevin	Chu Hsieh	10/15/2019
W36878	Inhouse	Limo, Melva Melva Limo Work Requested: Laptop does not power up.	01/22/2020 05:37 pm	Void: void per chu	Chu Hsieh	09/26/2019
W36847	Service Contract Onsite	Marianas Gas Corporation Cynthia Pizarro Work Requested: Setup new IP phone replacement for Rose and setup a new for John.	09/16/2019 05:34 pm	Void: Kevin will be taking care of it Tuesday afternoon	Chu Hsieh	09/16/2019
W36837	Service Contract Inhouse	Marianas Gas Corporation Selina Ashland Work Requested: Installation of Cable Connector Drive for Asus Laptop	09/12/2019 02:13 pm	Void: duplicate work order	Chu Hsieh	09/12/2019
W36794	Onsite	Office of the Attorney General Peter Leon Guerrero Work Requested: Troubleshoot various 3CX issues	08/26/2019 09:10 am	Void: POC (William Zayas) not available today. will reschedule service.	Kevin Hsueh	08/26/2019
W36731	Onsite	Pacific Retina Specialists Marie Paulin Work Requested: Troubleshoot Printer.	07/31/2019 01:52 pm	Void: Void. Work order needs to be billed to st lucys. new work order will be taken	Kevin Hsueh	07/31/2019
W36717	Service Contract Onsite	Marianas Gas Corporation Selina Ashland Work Requested: Selina unable to open Outlook365	07/29/2019 12:17 pm	Void: Duplicate	Chu Hsieh	07/29/2019
W36714	Project Inhouse	KHLG Associates Odilia Bautista Work Requested: End user training for Promethean Activ Board	08/05/2019 09:48 am	Void: Duplicate entry	Melissa Dimla	07/25/2019
W36696	Service Contract Remote	Micronesian Divers Association Lee Webber Work Requested: Add Naiyomi Perez to Charters Email Group.	07/18/2019 10:22 am	Void: Duplicate Work Order.	Kevin Hsueh	07/18/2019
W36683	Onsite	Future Smiles Orthodontics Audrey Crisosotomo Work Requested: Run new network line.	08/30/2019 03:47 pm	Void: Void. Service to be scheduled in end of September.	Kevin Hsueh	07/11/2019
W36665	Service Contract Remote	Morrico Equipment Michelle Bordallo Work Requested: Michelle reported EBS-SQL server backup failed.	07/02/2019 11:47 am	Void: multipe check in unable to check out	Chu Hsieh	07/02/2019
W36648 Ref/PO#4255385	Onsite	Barrister Barrister Barrister Work Requested: Barrister Service# 4255385 at FHB Maite.	06/27/2019 11:06 am	Void: POC, Chit, called prior to starting service to advise she does not have the front cover part for this service. emailed barrister to set new ETA	Kevin Hsueh	06/27/2019
W36644	Service Contract Onsite	Morrico Equipment Rene Molinos Work Requested: Various issues request by Rene	06/26/2019 04:05 pm	Void: Incorrect arrived time	Chu Hsieh	06/26/2019
W36638	Onsite	Barrister Barrister Barrister Work Requested: Barrister Service# 4252801 at United Airlines.	06/25/2019 04:34 pm	Void: Duplicate	Kevin Hsueh	06/25/2019
W36628	Onsite	Cruz Benefits Aileen Cruz Work Requested: Perform cable management at all cubicle desks.	06/21/2019 09:08 am	Void: service to be rescheduled to next week	Kevin Hsueh	06/21/2019
W36625	Service Contract Onsite	Guam Insurance Adjusters Bridget Bagiac Work Requested: Troubleshoot IP Phones	06/20/2019 11:30 am	Void: duplicate	Kevin Hsueh	06/20/2019
W36622	Inhouse	IP&E Holdings, LLC. (dba: IP&E Guam) Work Requested: To wipe down and clean debris from UPS System	07/08/2019 05:45 pm	Void: Customer took back UPS. No work performed	Chu Hsieh	06/19/2019
W36619	Inhouse	Dimension Systems, Inc. Chu Hsieh Work Requested: This is just a test. Testing Email Notification when WO is TBS	06/19/2019 11:22 am	Void: Testing email notification for TBS. Email test success.	Pam Castilla	06/19/2019
W36610	Onsite	KHLG Associates Odilia Bautista Work Requested: Setup dropbox on ipad and laptop	06/17/2019 11:04 am	Void: Incorrect arrival time unable to change	Chu Hsieh	06/17/2019
W36603	Service Contract Onsite	Morrico Equipment Rene Molinos Work Requested: Online conference call with EBS	06/20/2019 05:49 pm	Void: cancelled conference call	Chu Hsieh	06/13/2019
W36560	Service Contract Onsite	Marianas Gas Corporation Selina Ashland Work Requested: Exchange not working	06/03/2019 02:50 pm	Void: Error	Chu Hsieh	06/03/2019
W36542	Service Contract Onsite	Morrico Equipment Michelle Bordallo Work Requested: Replace Rolands PC	05/29/2019 01:11 pm	Void: Duplicate	Chu Hsieh	05/29/2019
W36514	Service Contract Inhouse	Royal Orchid Guam Jiao Jiao Zhu Work Requested: In-house service requested for these items.	08/08/2019 10:17 am	Void: Void	Kevin Hsueh	05/17/2019
W36441 Ref/PO#4229709	Onsite	Barrister Barrister Barrister Work Requested: Barrister Service# 4229709 at GRMC Tata to install SPS-Node Module 7400 No HBA on HP 3PAR StoreServ 7400 4-node Storage Base.	05/03/2019 05:24 pm	Void: Duplicate work order.	Kevin Hsueh	04/24/2019
W36434	Service Contract Inhouse	Guam Shipyard Dan Mata Work Requested: Desktop does not power on	04/10/2020 03:45 pm	Void: Duplicate Work Order.	Kevin Hsueh	04/22/2019
W36422	Service Contract Onsite	Roberts, Fowler & Visosky Tim Roberts Work Requested: Troubleshoot WiFi Issues at Tim Roberts' Residence.	04/16/2019 03:44 pm	Void: Tim Roberts called to reschedule service to later this week. he is not available today.	Kevin Hsueh	04/16/2019
W36415	Project Onsite	MQC System Tech Corporation Precel Duquesa Work Requested: Initial kick off meeting	05/15/2019 11:14 am	Void: Per Jessica void and just create a new one.	Melissa Dimla	04/15/2019
W36397	Service Contract Inhouse	Taniguchi, Ruth, Makio Architects Chona Cabedo Work Requested: Reprep Dell Precision Workstation	05/10/2019 05:10 pm	Void: Duplicate work order	Kevin Hsueh	04/10/2019
W36383	Onsite	KHLG Associates Stephen Testa Work Requested: No internet after GTA upgrade	04/04/2019 05:07 pm	Void: duplicate	Chu Hsieh	04/04/2019
W36371 Ref/PO#4215677	Onsite	Barrister Barrister Barrister Work Requested: Barrister WO 4215677. Customer USPS. Replace 450gb HDD with 600GB HDD. On HP Proliant ML350 (s/n: USE542YJSK)	04/02/2019 11:54 am	Void: duplicate	Chu Hsieh	04/02/2019
W36366	Service Contract Onsite	Micronesian Divers Association Lee Webber Work Requested: Test WO	04/01/2019 05:00 pm	Void: VOID TEST WORK ORDER.	Kevin Hsueh	04/01/2019
W36339	Service Contract Onsite	Guam Surgicenter Colin O'Connell Work Requested: Weekly meeting on new server room	03/25/2019 03:13 pm	Void: duplicate	Chu Hsieh	03/25/2019
W36330	Service Contract Inhouse	Morrico Equipment Rene Molinos Work Requested: Setup email on tablet	03/21/2019 04:36 pm	Void: Void. Work Order completed. Reference WO# 36328	Kevin Hsueh	03/21/2019
W36323	Inhouse	Dimension Systems, Inc. Chu Hsieh Work Requested: Testing.	03/20/2019 01:26 pm	Void: testing	Pam Castilla	03/20/2019
W36301	Service Contract Onsite	Pretzelmaker Roxanne Simpkin-Williams Work Requested: Troubleshoot treatware app	03/15/2019 12:05 pm	Void: Issue resolved by treatware support	Kevin Hsueh	03/15/2019
W36265 Ref/PO#4201747	Onsite	Barrister Barrister Barrister Work Requested: Barrister Service# 4201747 at USPS to install SPS-Batt	04/11/2019 04:55 pm	Void: Duplicate WO	Kevin Hsueh	03/06/2019
W36250 Ref/PO#4196415	Onsite	Barrister Barrister Barrister Work Requested: Barrister Service# 4196415 at GRMC to install HDD on HP server.	03/01/2019 02:21 pm	Void: Barrister Service ETA moved to Tuesday (3/5)	Kevin Hsueh	03/01/2019
W36235 Ref/PO#6019897	Onsite	Field Nation Onsite Technology Work Requested: Field Nation Service# 6019897 POS Upgrade Site Survey at Tommy Hilfiger #0217	02/25/2019 02:56 pm	Void: Duplicate Work Order	Earl James Flores	02/25/2019
W36227