| # | Notes | Date/Time Added | Date/Time Modified |
|---|
| # | Customer Work Requested |
Scheduled Date/Time | Technician | Status | |
|---|---|---|---|---|---|
|
W42381
|
Onsite |
Chu Hsieh
Work Requested: - Run network cables for new KHLG field office. - Terminate network cables. |
12/11/2025 01:30 pm |
Sean Bacani |
Submitted for Invoicing |
|
W42378
|
Onsite |
Chu Hsieh
Work Requested: - Run network cables for new KHLG field office. |
12/10/2025 01:30 pm |
Sean Bacani |
Submitted for Invoicing |
|
W42377
|
Service Contract Onsite |
Chu Hsieh
Work Requested: Finish remaining cabling |
12/11/2025 01:30 pm |
Kevin Hsueh |
Submitted for Invoicing |
|
W42376
|
Service Contract Onsite |
Chu Hsieh
Work Requested: Run new network cables at KHLG new office |
12/10/2025 01:30 pm |
Kevin Hsueh |
Submitted for Invoicing |
|
W41988
|
Onsite |
Kent Hsieh
Work Requested: Deliver and setup Reolink Cameras at KHLG Field Office |
06/25/2025 01:30 pm |
Sean Bacani |
Invoiced Inv#: 032874 |
|
W41986
|
Onsite |
Kent Hsieh
Work Requested: Install PTZ Camera at KHLG Field Office |
06/18/2025 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 032872 |
|
W39783
|
Onsite |
Kent Hsieh
Work Requested: Conduct End-User / ActivInspire Promethean training |
09/29/2022 09:30 am |
KaeAna Dee Camacho |
Invoiced Inv#: 030842 |
|
W39782
|
Onsite |
Kent Hsieh
Work Requested: Conduct End-User / ActivInspire Promethean training |
09/28/2022 10:00 am |
KaeAna Dee Camacho |
Invoiced Inv#: 030842 |
|
W39780
|
Onsite |
Kent Hsieh
Work Requested: Conduct End-User / ActivInspire Promethean training |
09/26/2022 10:00 am |
KaeAna Dee Camacho |
Invoiced Inv#: 030842 |
|
W39634
|
Service Contract Onsite |
Kent Hsieh
Work Requested: Assist GIAA (Danny Cepeda) with ARFF elevator phone integration to PBX system. |
08/11/2022 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 030790 |
|
W39309
|
Remote |
Melva Limo
Work Requested: Bug Fix on Timesheet: 1. Melva and Joanna's timesheet for April Period was somehow mixed up 2. Reset Melva's timesheet as per her request |
04/07/2022 09:30 am |
Valerie Catubay |
Void |
|
W39092
|
Onsite |
Warranty
Work Requested: Retrieve Promethean ActivPanel from Airport Terminal Office to troubleshoot off-backlit screen. |
01/24/2022 11:00 am |
Deo Angelo Lim |
Closed |
|
W39091
|
Onsite |
Warranty
Work Requested: Retrieve Promethean ActivPanel from Airport Terminal Office to troubleshoot off-backlit screen. |
01/24/2022 11:00 am |
Jason Soliva |
Closed |
|
W38938
|
Onsite |
Vicente Ada
Work Requested: Troubleshoot Promethean Board. |
12/01/2021 10:00 am |
Jason Soliva |
Invoiced Inv#: 030323 |
|
W38823
|
Service Contract Remote |
Kent Hsieh
Work Requested: 3CX Configurations |
10/07/2021 04:00 pm |
Kevin Hsueh |
Invoiced Inv#: 030168 |
|
W38796
|
Service Contract Remote |
Kent Hsieh
Work Requested: 3CX Phone System configurations |
09/22/2021 04:00 pm |
Kevin Hsueh |
Invoiced Inv#: 030112 |
|
W38754
|
Service Contract Remote |
Kent Hsieh
Work Requested: 3CX Phone System Configuration |
09/09/2021 04:00 pm |
Kevin Hsueh |
Invoiced Inv#: 030112 |
|
W38689
|
Service Contract Inhouse |
Kent Hsieh
Work Requested: Setup 3CX Phone System |
08/12/2021 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 030043 |
|
W38650
|
Onsite |
Warranty
Work Requested: Update Thermal Scanners Software at AARF and Hagatna Office. |
07/27/2021 01:15 pm |
Kevin Hsueh |
Closed |
|
W38645
|
Onsite |
Millie Leon Guerero
Work Requested: Troubleshoot Thermal Scanner |
07/26/2021 04:30 pm |
Kevin Hsueh |
Closed |
|
W38635
|
Service Contract Onsite |
Melva Limo
Work Requested: Troubleshoot Mel's IP Phone. |
07/22/2021 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 029964 |
|
W38594
|
Remote |
Melva Limo
Work Requested: Fix Issue in Brenda and Mikee’s Timesheet for June 30 payroll. |
07/06/2021 10:28 am |
Valerie Catubay |
Invoiced Inv#: 029964 |
|
W38372
|
Remote |
Kent Hsieh
Work Requested: Timesheet access for Virgil Chen |
04/07/2021 01:00 pm |
Pam Castilla |
Invoiced Inv#: 029761 |
|
W38326
|
Onsite |
Brenda Dayson
Work Requested: Troubleshoot Promethean laptop at ARFF |
03/24/2021 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 029667 |
|
W38287
|
Remote |
Joanna Sablan
Work Requested: Record new Auto Attendant message with Joanna Sablan. |
03/11/2021 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 029667 |
|
W38220
|
Service Contract Onsite |
Chu Hsieh
Work Requested: Troubleshoot IP Phone at ARFF. IP Phone not registering |
02/05/2021 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 029602 |
|
W38194
|
Service Contract Onsite |
Chu Hsieh
Work Requested: Troubleshoot AARF Promethean workstation. |
01/22/2021 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 029567 |
|
W38192
|
Onsite |
Chu Hsieh
Work Requested: Replace battery for promethean UPS at Terminal. |
01/22/2021 10:00 am |
Elser Edward |
Invoiced Inv#: 029567 |
|
W38190
|
Onsite |
Alfred Leon Guerrero
Work Requested: Replace UPS battery. |
01/22/2021 09:00 am |
Elser Edward |
Invoiced Inv#: 029567 |
|
W38116
|
Service Contract Remote |
Brenda Dayson
Work Requested: Create extension and provision IP Phone for Melva Limo |
12/11/2020 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 029513 |
|
W38110
|
Onsite |
Brenda Dayson
Work Requested: Install computer at ARFF for ActivPanel system, disasseble and relocate Promethean Mobile ActivPanel & accessories from ARFF to Agana Office |
12/10/2020 09:00 am |
Elser Edward |
Closed |
|
W38109
|
Onsite |
Brenda Dayson
Work Requested: Install computer at ARFF for ActivPanel system, disasseble and relocate Promethean Mobile ActivPanel & accessories from ARFF to Agana Office |
12/10/2020 09:00 am |
Jason Soliva |
Closed |
|
W38078
|
Service Contract Remote |
Work Requested: server migration |
11/20/2020 03:00 pm |
DSI Tech |
Invoiced Inv#: 029513 |
|
W38065
|
Service Contract Onsite |
Odilia Bautista
Work Requested: Add laptops to new Domain. Transfer user profile to new domain user profile. |
11/22/2020 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 029443 |
|
W37943
|
Service Contract Onsite |
Odilia Bautista
Work Requested: Document and tag KHLG equipment. Check IP Phones. |
10/14/2020 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029382 |
|
W37895
|
Service Contract Onsite |
Odilia Bautista
Work Requested: Agana - tag all equipment |
10/05/2020 03:00 pm |
Elser Edward |
Invoiced Inv#: 029382 |
|
W37894
|
Service Contract Onsite |
Odilia Bautista
Work Requested: AARF - tag all DSI equipment |
10/05/2020 01:30 pm |
Elser Edward |
Invoiced Inv#: 029382 |
|
W37893
|
Service Contract Onsite |
Odilia Bautista
Work Requested: Tag and document all KHLG equipment |
10/05/2020 10:15 am |
Elser Edward |
Invoiced Inv#: 029382 |
|
W37890
|
Service Contract Onsite |
Odilia Bautista
Work Requested: terminal: set up workstation and tag all equipment |
10/02/2020 02:00 pm |
Elser Edward |
Invoiced Inv#: 029382 |
|
W37839
|
Service Contract Onsite |
Odilia Bautista
Work Requested: deliver 1 case of hand sanitizer refill |
09/25/2020 10:00 am |
Elser Edward |
Closed |
|
W37770
|
Service Contract Onsite |
Odilia Bautista
Work Requested: Deliver thermal scanner with tablet. |
09/04/2020 11:00 am |
Elser Edward |
Closed |
|
W37758
|
Onsite |
Odilia Bautista
Work Requested: Deliver 1 case of hand sanitizer refill. |
08/31/2020 02:30 pm |
Elser Edward |
Closed |
|
W37724
|
Onsite |
Odilia Bautista
Work Requested: Deliver USB headsets with microphones to all KHLG offices. |
08/17/2020 02:00 pm |
Elser Edward |
Invoiced Inv#: 029234 |
|
W37721
|
Onsite |
Odilia Bautista
Work Requested: Deliver and install thermal scanner at ARFF |
08/17/2020 11:00 am |
Elser Edward |
Closed |
|
W37720
|
Onsite |
Odilia Bautista
Work Requested: Deliver thermal scanner to ARFF. |
08/17/2020 10:00 am |
Elser Edward |
Closed |
|
W37715
|
Service Contract Onsite |
Odilia Bautista
Work Requested: deliver and mount the wall bracket for the network switch and hateras device |
08/14/2020 01:30 pm |
Elser Edward |
Invoiced Inv#: 029234 |
|
W37697
|
Remote |
Odilia Bautista
Work Requested: Setup Extension, IP Phone for Genevieve Roland |
08/05/2020 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029234 |
|
W37679
|
Service Contract Onsite |
Odilia Bautista
Work Requested: agana location - set up phones |
07/30/2020 02:00 pm |
Elser Edward |
Invoiced Inv#: 029234 |
|
W37666
|
Service Contract Onsite |
Odilia Bautista
Work Requested: - replace switch at terminal |
07/28/2020 12:00 pm |
Elser Edward |
Invoiced Inv#: 029234 |
|
W37665
|
Remote |
Kent Hsieh
Work Requested: Provide Odi read only access (or view only access) to KHLG Timesheet for all KHLG employees |
07/24/2020 05:00 pm |
Pam Castilla |
Invoiced Inv#: 029234 |
|
W37664
|
Service Contract Onsite |
Odilia Bautista
Work Requested: agana location - rearrange arlo cable behind tv |
07/24/2020 10:30 am |
Elser Edward |
Invoiced Inv#: 029234 |
|
W37657
|
Service Contract Onsite |
Odilia Bautista
Work Requested: Deliver and install switch at ARFF and Terminal. |
07/27/2020 09:30 am |
Elser Edward |
Void |
|
W37653
|
Service Contract Onsite |
Odilia Bautista
Work Requested: Task: Install new switch, run new network lines for new offices. |
07/23/2020 09:30 am |
Elser Edward |
Invoiced Inv#: 029234 |
|
W37550
|
Service Contract Onsite |
Odilia Bautista
Work Requested: troubleshoot Jabra speaker |
06/17/2020 04:00 pm |
Jason Soliva |
Invoiced Inv#: 029078 |
|
W37536
|
Service Contract Remote |
Bryan Urgelles
Work Requested: - logout my yealink phone on Hagatna office since I always on site office - configure the phone in the Hagatna office to be able to logout like you do at ARFF and Terminal. |
06/17/2020 03:30 pm |
Kevin Hsueh |
Invoiced Inv#: 029078 |
|
W37506
|
Service Contract Onsite |
Odilia Bautista
Work Requested: - move promethean panel from KHLG office to airport board room - Chu assist with network, securing computer network - Jason provide basic training/demo to airport IT please see Kent further information |
06/15/2020 09:30 am |
Jason Soliva Chu Hsieh |
Void |
|
W37504
|
Service Contract Onsite |
Odilia Bautista
Work Requested: AARF - install monitor and IP phone |
06/10/2020 01:02 pm |
Elser Edward |
Closed |
|
W37503
|
Remote |
Odilia Bautista
Work Requested: Configure 2 Yealink T58 IP Phone for Hot Desking |
06/10/2020 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 029078 |
|
W37488
|
Service Contract Onsite |
Odilia Bautista
Work Requested: Terminal Office - Replace following T46S with T58 phones x 293 Tyrone (ip: 10.90.90.42) x 294 Ed (ip: 10.90.90.43) x 295 Mike (ip: 10.90.90.44) - Bring all the T46S back to DSI office |
06/10/2020 10:30 am |
Elser Edward |
Invoiced Inv#: 029078 |
|
W37487
|
Service Contract Onsite |
Odilia Bautista
Work Requested: AARF Office - Replace Mikee's monitor with 28" new monitor - Replace following T46S with T58 phones x 284 Mikee (IP: 10.90.90.33) - Troubleshoot and possibly re terminate the previously installed line to Mikee’s. Network switch showing it is not running at Gigabit. - Bring all the T46S back to DSI office |
06/10/2020 09:00 am |
Elser Edward |
Invoiced Inv#: 029078 |
|
W37465
|
Onsite |
Odilia Bautista
Work Requested: Troubleshoot 3CX Windows App (Terminal Promethean). No Audio on Jabra Speaker. |
06/02/2020 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 029078 |
|
W37459
|
Service Contract Onsite |
Odilia Bautista
Work Requested: Setup Jabra Wireless Speakerphone at KHLG Terminal Office and provide instructions on how to use the system for video conferencing. |
05/29/2020 03:00 pm |
Jason Soliva |
Invoiced Inv#: 029078 |
|
W37431
|
Service Contract Onsite |
Odilia Bautista
Work Requested: Deliver and Install Arlo Camera. |
05/20/2020 11:00 am |
Elser Edward |
Invoiced Inv#: 029008 |
|
W37415
|
Onsite |
Odilia Bautista
Work Requested: Deliver and Install 2 Arlo Camera and 1 workstation. |
05/15/2020 10:30 am |
Elser Edward |
Invoiced Inv#: 028973 |
|
W37373
|
Remote |
Odilia Bautista
Work Requested: Switch over Metro-e circuit at all three offices. |
03/11/2020 01:00 pm |
DSI Tech |
Invoiced Inv#: 028934 |
|
W37372
|
Remote |
Odilia Bautista
Work Requested: Move KHLG server equipment from KHLG Hagatna to DSI Office. |
03/01/2020 01:00 pm |
DSI Tech |
Invoiced Inv#: 028934 |
|
W37371
|
Remote |
Odilia Bautista
Work Requested: Install inside wiring in preparation for GTA metro-e connection (x3) and VDSL (x2). Install and terminate new cable from DSI office to Building wiring closet. |
02/28/2020 09:00 am |
DSI Tech |
Invoiced Inv#: 028934 |
|
W37370
|
Remote |
Odilia Bautista
Work Requested: Install, configure and mount to DSI server rack the Peplink load balancer, SonicWall firewall, and 10Gb switch. |
02/27/2020 01:00 pm |
DSI Tech |
Invoiced Inv#: 028934 |
|
W37369
|
Inhouse |
Odilia Bautista
Work Requested: Install and configure Peplink load balancer, SonicWall firewall, and 10Gb switch on to DSI server rack |
02/27/2020 08:30 am |
DSI Tech |
Void |
|
W37355
|
Remote |
Odilia Bautista
Work Requested: Issue with Labor Code ENG2 on Timesheet. |
03/31/2020 05:00 pm |
Pam Castilla |
Invoiced Inv#: 028918 |
|
W37341
|
Remote |
Odilia Bautista
Work Requested: End User Training for Brenda (Web Meeting) |
03/31/2020 01:30 pm |
Melissa Dimla |
Invoiced Inv#: 028917 |
|
W37338
|
Onsite |
Chu Hsieh
Work Requested: Deploy 5 Video IP Phones |
03/30/2020 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 028899 |
|
W37329
|
Service Contract Remote |
Kent Hsieh
Work Requested: End User Training |
03/25/2020 02:00 pm |
Melissa Dimla |
Invoiced Inv#: 028891 |
|
W37328
|
Remote |
Kent Hsieh
Work Requested: Web Meeting to train Carlo on Web Meeting setup and features. |
03/25/2020 01:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028891 |
|
W37323
|
Service Contract Remote |
Chu Hsieh
Work Requested: Create 3CX extension for Scott Jeun. |
03/24/2020 04:30 pm |
Kevin Hsueh |
Invoiced Inv#: 028891 |
|
W37251
|
Remote |
Odilia Bautista
Work Requested: Calling Card for John Paul Dierking |
02/21/2020 01:30 pm |
Pam Castilla |
Invoiced Inv#: 028802 |
|
W37209
|
Onsite |
Kent Hsieh
Work Requested: Deploy Video IP Phones to KHLG Offices (Main, ARFF, Terminal). |
02/04/2020 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 028773 |
|
W37203
|
Remote |
Kent Hsieh
Work Requested: KHLG Polo Shirt Logo request |
01/30/2020 03:00 pm |
Pam Castilla |
Invoiced Inv#: 028773 |
|
W37182
|
Onsite |
Alfred Leon Guerrero
Work Requested: Run new cable at room |
01/14/2020 01:30 pm |
Chu Hsieh |
Invoiced Inv#: 028733 |
|
W37154
|
Remote |
Kent Hsieh
Work Requested: modify and resize KHLG logo to meet required lettering size for Auto Decal. |
01/09/2020 03:00 pm |
Pam Castilla |
Invoiced Inv#: 028712 |
|
W37109
|
Remote |
Kent Hsieh
Work Requested: Reformatted Business Card, per Odi's request. |
12/11/2019 10:00 am |
Pam Castilla |
Invoiced Inv#: 028661 |
|
W37073
|
Onsite |
Odilia Bautista
Work Requested: Deploy new IP Phone for Alfred. |
11/25/2019 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028641 |
|
W37068
|
Onsite |
Odilia Bautista
Work Requested: Mount LED TV at KHLG office |
11/21/2019 09:30 am |
Chu Hsieh |
Closed |
|
W37064
|
Onsite |
Odilia Bautista
Work Requested: visit KHLG to see what is needed to mount the TV to wall at waiting area. |
11/20/2019 01:30 pm |
Chu Hsieh |
Closed |
|
W37063
|
Remote |
Odilia Bautista
Work Requested: Change permission for Daily Log to none except for CM-Internal Group. Move document for As-Built for Dante at Black Construction. Standard user permission does not have rights to move or rename files. |
11/19/2019 03:00 pm |
Chu Hsieh |
Closed |
|
W37053
|
Remote |
Odilia Bautista
Work Requested: Re-invite the 5 existing users from GIAA to Procore per request by Millie/Jong. Change one user who was previously added to HDR and move to newly created GHD company on Procore. |
11/19/2019 10:00 am |
Chu Hsieh |
Closed |
|
W37042
|
Remote |
Odilia Bautista
Work Requested: Work with Millie and Christine on some issues with Procore |
11/15/2019 09:00 am |
Chu Hsieh |
Closed |
|
W37041
|
Remote |
Odilia Bautista
Work Requested: visit Terminal office to trace metal studs to mount Promethean board |
11/14/2019 10:00 am |
Chu Hsieh |
Closed |
|
W37040
|
Remote |
Odilia Bautista
Work Requested: Carlo request to add additional GIAA to Procore |
11/15/2019 09:00 am |
Chu Hsieh |
Closed |
|
W37039
|
Remote |
Odilia Bautista
Work Requested: Per Carlo add TRMA and HDR users to ARFF project |
11/12/2019 03:00 pm |
Chu Hsieh |
Closed |
|
W37038
|
Remote |
Odilia Bautista
Work Requested: Procore configuration changes |
11/11/2019 06:00 pm |
Chu Hsieh |
Closed |
|
W37037
|
Remote |
Odilia Bautista
Work Requested: Kent request to add Jun and Butch to CME@khlgassociates.com distribution list |
11/09/2019 09:00 am |
Chu Hsieh |
Closed |
|
W37036
|
Remote |
Odilia Bautista
Work Requested: Import BME users to AARF project on Procore |
11/08/2019 05:00 pm |
Chu Hsieh |
Closed |
|
W37035
|
Remote |
Odilia Bautista
Work Requested: JohnP request to have Adobe Acrobat Reader and AutoCad Viewer installed on his SurfacePro. Was unable to install on his remotely due to his off island trip a couple of weeks previously. |
11/07/2019 11:00 am |
Chu Hsieh |
Closed |
|
W37034
|
Remote |
Odilia Bautista
Work Requested: continue work on ipad setup |
11/06/2019 09:30 am |
Chu Hsieh |
Closed |
|
W37033
|
Remote |
Odilia Bautista
Work Requested: Setup 2 ipads |
11/05/2019 01:00 pm |
Chu Hsieh |
Closed |
|
W37017
|
Onsite |
Odilia Bautista
Work Requested: Deploy 3CX SBC and IP Phones to KHLG Terminal Office. |
11/11/2019 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 028589 |
|
W37004
|
Onsite |
Odilia Bautista
Work Requested: Deploy IP Phones to KHLG and ARFF |
11/07/2019 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 028579 |
|
W36993
|
Remote |
Odilia Bautista
Work Requested: Contact Procore support on Permission Template questions and how to modify bulk permission for existing users |
11/04/2019 09:00 am |
Chu Hsieh |
Invoiced Inv#: |
|
W36988
|
Remote |
Odilia Bautista
Work Requested: Work on issues of importing 68 users to ProCore |
11/01/2019 11:00 am |
Chu Hsieh |
Closed |
|
W36982
|
Remote |
Odilia Bautista
Work Requested: Create new email distribution list CME - CM Engineers to contain Kent, Gerry, Jong, Tyrone, JohnU, MillieLG |
10/29/2019 01:00 pm |
Chu Hsieh |
Closed |
|
W36981
|
Remote |
Odilia Bautista
Work Requested: Create Exchange accounts for Butch and Jun |
10/26/2019 09:00 pm |
Chu Hsieh |
Closed |
|
W36980
|
Remote |
Odilia Bautista
Work Requested: Setup VPN client access on MillieLG laptop. Install AutoDesk DWG TrueView, Google Earth, and Adobe Reader on GIAATERM-5. Consolidate companies and users templates for Procore and send copy to Adam to check. |
10/29/2019 02:30 pm |
Chu Hsieh |
Closed |
|
W36962
|
Remote |
Odilia Bautista
Work Requested: Install AutoDesk DWG TrueView and Google Earth Pro on ARFF PCs. |
10/25/2019 09:30 am |
Chu Hsieh |
Closed |
|
W36960
|
Remote |
Odilia Bautista
Work Requested: Configure access point devices (KHLG, ARFF and GIAATERM). Organize asset documentations. Create new users on Procore. |
10/24/2019 01:30 pm |
Chu Hsieh |
Closed |
|
W36956
|
Onsite |
Odilia Bautista
Work Requested: Check odi's laptop. check setup at KHLG AARF Promethean board |
10/23/2019 01:30 pm |
Chu Hsieh |
Closed |
|
W36953
|
Remote |
Odilia Bautista
Work Requested: Gerry requested to install Adobe Acrobat Readers on a few laptops. |
10/22/2019 09:30 am |
Chu Hsieh |
Closed |
|
W36947
|
Remote |
Odilia Bautista
Work Requested: Millie was organizing her Outlook and emails went missing. Create new users on ProCore |
10/21/2019 02:00 pm |
Chu Hsieh |
Closed |
|
W36941
|
Service Contract Onsite |
Alfred Leon Guerrero
Work Requested: Assist Alfred with 3CX Phone System. |
10/21/2019 02:30 pm |
Kevin Hsueh |
Closed |
|
W36937
|
Remote |
Odilia Bautista
Work Requested: Check fix done by Xerox tech on new copier. Fix printer issue on Alfred's laptop to print to new Xerox printer. Check server backups. |
10/17/2019 10:30 am |
Chu Hsieh |
Closed |
|
W36931
|
Onsite |
Odilia Bautista
Work Requested: Deliver and setup 5 24" monitor. Apply for badge and decal. |
10/16/2019 09:30 am |
Chu Hsieh |
Closed |
|
W36925
|
Onsite |
Odilia Bautista
Work Requested: Setup MillieG and deploy 5 remaining laptops. |
10/14/2019 09:30 am |
Chu Hsieh |
Closed |
|
W36923
|
Inhouse |
Odilia Bautista
Work Requested: Continue prepping 5 new laptops |
10/12/2019 01:00 pm |
Chu Hsieh |
Closed |
|
W36921
|
Onsite |
Odilia Bautista
Work Requested: Setup 2 laptops at GIAA Terminal Office and configure Xerox printer |
10/11/2019 09:00 am |
Chu Hsieh |
Closed |
|
W36920
|
Onsite |
Odilia Bautista
Work Requested: Setup 3CX Client at ARFF Office. |
10/11/2019 01:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028520 |
|
W36919
|
Inhouse |
Odilia Bautista
Work Requested: Prep up 2 laptops Gerry and Jong |
10/10/2019 10:00 am |
Chu Hsieh |
Closed |
|
W36916
|
Onsite |
Odilia Bautista
Work Requested: Pull and terminal 7 network cables at GIAA Terminal Office. Install UPS, VPN router and 8-port PoE switch. |
10/09/2019 10:30 am |
Chu Hsieh |
Closed |
|
W36915
|
Inhouse |
Odilia Bautista
Work Requested: Configure VPN router for GIAATerminal to KHLG office. Setup NOIP.com DDNS. Webconference with ProCore. |
10/08/2019 10:00 am |
Chu Hsieh |
Closed |
|
W36914
|
Remote |
Odilia Bautista
Work Requested: Change CM email distribution. Modify VPN setup for ARFF and KHLG to use NOIP.com DDNS |
10/03/2019 10:00 am |
Chu Hsieh |
Closed |
|
W36913
|
Onsite |
Odilia Bautista
Work Requested: Create new email accounts, distribution group, and wire ARFF office. |
10/02/2019 10:00 am |
Chu Hsieh |
Closed |
|
W36912
|
Onsite |
Odilia Bautista
Work Requested: Setup new Xerox printer at KHLG office. Visit Terminal office to let GTA tech install VDSL circuit. |
10/01/2019 02:00 pm |
Chu Hsieh |
Closed |
|
W36901
|
Onsite |
Odilia Bautista
Work Requested: Disassemble Promethean Board at KHLG, Load Promethean Board and deliver to new location. Unload and reassemble Promethean Board. Connect and Test System. |
10/03/2019 08:55 am |
Jennifer Borja |
Invoiced Inv#: 028513 |
|
W36900
|
Onsite |
Odilia Bautista
Work Requested: Disassemble Promethean Board at KHLG, load Promethean Board and deliver to new designated site, unload and reassemble Promethean Board. Connect and test system. |
10/03/2019 09:00 am |
Jason Soliva |
Invoiced Inv#: 028513 |
|
W36899
|
Onsite |
Odilia Bautista
Work Requested: Move IP Phones, Security System, and Promethean Board to field office. |
10/03/2019 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 025813 |
|
W36866
|
Remote |
Odilia Bautista
Work Requested: John Paul reported unable to access MS Project and it kept asking to enter license. |
09/23/2019 04:30 pm |
Chu Hsieh |
Invoiced Inv#: 028493 |
|
W36857
|
Inhouse |
Odilia Bautista
Work Requested: Configure two new VPN Router for KHLG to ARFF office interconnection |
09/19/2019 02:00 pm |
Chu Hsieh |
Invoiced Inv#: 028469 |
|
W36818
|
Remote |
Joanna Sablan
Work Requested: Troubleshoot Joanna Sablan (extension 281) 3CX Webclient Access |
09/06/2019 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028440 |
|
W36817
|
Remote |
Odilia Bautista
Work Requested: setup Jason's laptop for MSP and remote Canon printer. Check Carlos' Office issues. |
09/06/2019 02:15 pm |
Chu Hsieh |
Invoiced Inv#: 028440 |
|
W36814
|
Remote |
Odilia Bautista
Work Requested: Joanna request installing Dropbox on her's, Jason, RC, Carlos and JP. And install remote office printer (Canon C3325). |
09/05/2019 02:30 pm |
Chu Hsieh |
Invoiced Inv#: 028440 |
|
W36806
|
Onsite |
Odilia Bautista
Work Requested: Setup VPN access for Odi, Joanna, and JP |
08/29/2019 08:30 am |
Chu Hsieh |
Invoiced Inv#: 028430 |
|
W36791
|
Remote |
Joanna Sablan
Work Requested: Unable to access server |
08/23/2019 08:30 am |
Chu Hsieh |
Invoiced Inv#: 028399 |
|
W36788
|
Remote |
Kent Hsieh
Work Requested: Setup WordPress for Website Design. Create access for Joanna. |
08/21/2019 05:00 pm |
Pam Castilla |
Invoiced Inv#: 028368 |
|
W36762
|
Remote |
Joanna Sablan
Work Requested: Joanna requested to install Filezilla on her's and Carlos' laptops |
08/13/2019 11:45 am |
Chu Hsieh |
Invoiced Inv#: 028368 |
|
W36738
|
Onsite |
Odilia Bautista
Work Requested: Promethean IWB Training |
08/05/2019 10:00 am |
Jason Soliva |
Closed |
|
W36715
|
Inhouse |
Alfred Leon Guerrero
Work Requested: Upgrade Alfred's new laptop from Windows 10 Home to Pro and setup for KHLG standard. |
07/26/2019 02:00 pm |
Chu Hsieh |
Invoiced Inv#: 028419 |
|
W36714
|
Project Inhouse |
Odilia Bautista
Work Requested: End user training for Promethean Activ Board |
08/05/2019 10:00 am |
Melissa Dimla |
Void |
|
W36712
|
Onsite |
Odilia Bautista
Work Requested: 3CX End User Training |
07/25/2019 10:00 am |
Melissa Dimla |
Invoiced Inv#: 028330 |
|
W36672
|
Remote |
Kent Hsieh
Work Requested: Submittal and RFI Tracking: Phase 2- Complete the following modules: RFI and Submittal Tracking (Add New Entry, List View) |
07/08/2019 09:00 am |
Pam Castilla |
Invoiced Inv#: 028282 |
|
W36663
|
Remote |
Kent Hsieh
Work Requested: Submittal and RFI Tracking: Phase 1- Establish the following: Database, GUI, Login and Project. |
07/02/2019 08:30 am |
Pam Castilla |
Invoiced Inv#: 028278 |
|
W36654
|
Onsite |
Odilia Bautista
Work Requested: Troubleshoot Security System. |
06/28/2019 02:00 pm |
Kevin Hsueh |
Closed |
|
W36630
|
Inhouse |
Odilia Bautista
Work Requested: Service: Copying files Copy Contract documents plus logs and minutes of meetings onto Surface Pro |
Chu Hsieh |
Invoiced Inv#: 028265 |
|
|
W36629
|
Onsite |
Odilia Bautista
Work Requested: Troubleshoot security system |
06/21/2019 09:00 am |
Kevin Hsueh |
Closed |
|
W36617
|
Remote |
Odilia Bautista
Work Requested: Odi advised Bill Payne having issues accessing his' Timesheet. |
06/18/2019 03:00 pm |
Pam Castilla |
Invoiced Inv#: 028225 |
|
W36611
|
Onsite |
Odilia Bautista
Work Requested: Setup dropbox on ipad and laptops |
06/17/2019 10:00 am |
Chu Hsieh |
Invoiced Inv#: 028233 |
|
W36610
|
Onsite |
Odilia Bautista
Work Requested: Setup dropbox on ipad and laptop |
06/17/2019 10:00 am |
Chu Hsieh |
Void |
|
W36602
|
Onsite |
Odilia Bautista
Work Requested: Install MS Project 2019 on John Pauls Surface Pro |
06/13/2019 03:00 pm |
Chu Hsieh |
Invoiced Inv#: 028201 |
|
W36565
|
Inhouse |
Odilia Bautista
Work Requested: Troubleshoot: HP Laptop Hardware Able to log into laptop but black screen appears and flashing cursor appears |
Kevin Hsueh |
Invoiced Inv#: 028185 |
|
|
W36554
|
Onsite |
Odilia Bautista
Work Requested: Deliver and Install Promethean ActivBoard Mobile system. |
05/31/2019 01:00 pm |
Jason Soliva |
Invoiced Inv#: 028187 |
|
W36552
|
Onsite |
Odilia Bautista
Work Requested: Deliver and setup Promethean Mobile Board. Setup Laptop for Jason Remoket. Check issue with HP-MX4130BR8. |
05/31/2019 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 028187 |
|
W36550
|
Remote |
Odilia Bautista
Work Requested: create domain and exchange account for JasonR |
05/30/2019 09:00 pm |
Chu Hsieh |
Invoiced Inv#: 028232 |
|
W36545
|
Onsite |
Odilia Bautista
Work Requested: Change account from JohnD to JohnPaulD |
05/29/2019 03:00 pm |
Chu Hsieh |
Invoiced Inv#: 028161 |
|
W36536
|
Onsite |
Odilia Bautista
Work Requested: Troubleshoot Security System issues. (sensor error & main panel remote access) |
05/28/2019 10:30 am |
Joy Baza |
Invoiced Inv#: 028166 |
|
W36532
|
Onsite |
Odilia Bautista
Work Requested: Install Security System |
05/24/2019 02:00 pm |
Joy Baza |
Invoiced Inv#: 028155 |
|
W36531
|
Onsite |
Odilia Bautista
Work Requested: Deploy 3CX SBC and 4 IP Phones. |
05/24/2019 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028154 |
|
W36529
|
Inhouse |
Odilia Bautista
Work Requested: Setup 3CX SBC on Raspberry Pi. |
05/23/2019 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028134 |
|
W36512
|
Onsite |
Odilia Bautista
Work Requested: Setup network and Exchange account for John Dierking |
05/17/2019 10:00 am |
Chu Hsieh |
Invoiced Inv#: 028120 |
|
W36509
|
Onsite |
Odilia Bautista
Work Requested: Unable to see network drive |
05/16/2019 03:30 pm |
Chu Hsieh |
Invoiced Inv#: 028109 |
|
W36489
|
Onsite |
Odilia Bautista
Work Requested: Setup Production Dropbox and shares. |
05/10/2019 10:00 am |
Chu Hsieh |
Invoiced Inv#: 028091 |
|
W36487
|
Remote |
Odilia Bautista
Work Requested: Setup Dropbox to sync with KHLG server network shares. |
05/09/2019 10:00 am |
Chu Hsieh |
Invoiced Inv#: 028090 |
|
W36485
|
Onsite |
Odilia Bautista
Work Requested: Troubleshoot 3CX for Odi. |
05/09/2019 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 028084 |
|
W36467
|
Remote |
Odilia Bautista
Work Requested: Change password on domain and Exchange account for SteveT |
05/01/2019 10:00 am |
Chu Hsieh |
Invoiced Inv#: 028077 |
|
W36458
|
Onsite |
Odilia Bautista
Work Requested: Set up Joanna profile on Bill Whitmans laptop. |
04/30/2019 10:15 am |
Chu Hsieh |
Invoiced Inv#: 028118/028119 |
|
W36453
|
Onsite |
Odilia Bautista
Work Requested: Go through the box of old laptop and setup for Joanna Sablan to use |
04/29/2019 01:00 pm |
Chu Hsieh |
Invoiced Inv#: 028066 |
|
W36452
|
Onsite |
Odilia Bautista
Work Requested: Replace HDD and upgrade to OS to Windows 10 Pro for the HP EliteDesk. |
04/24/2019 03:00 pm |
Chu Hsieh |
Invoiced Inv#: 028064 |
|
W36451
|
Inhouse |
Odilia Bautista
Work Requested: Create new extension for new employee Joanna Sablan |
04/29/2019 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 028063 |
|
W36433
|
Onsite |
Odilia Bautista
Work Requested: Deploy Solarwinds |
04/22/2019 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 028032 |
|
W36420
|
Remote |
Odilia Bautista
Work Requested: Add "Project and Construction Management" on their logo. |
04/16/2019 09:00 am |
Pam Castilla |
Invoiced Inv#: 028018 |
|
W36419
|
Onsite |
Odilia Bautista
Work Requested: Steve reporting slow opening of file on Bluebeam |
04/16/2019 10:25 am |
Chu Hsieh |
Invoiced Inv#: 028017 |
|
W36416
|
Remote |
Odilia Bautista
Work Requested: Requested .EPS file format of KHLG and Associates, Inc. logo |
04/15/2019 03:30 pm |
Pam Castilla |
Invoiced Inv#: 028015 |
|
W36402
|
Onsite |
Odilia Bautista
Work Requested: Setup CarloT laptop and ipad for KHLG wifi connection. Change USB HDD for backup of server |
04/11/2019 09:30 am |
Chu Hsieh |
Invoiced Inv#: 027998 |
|
W36399
|
Remote |
Odilia Bautista
Work Requested: Create 3CX Extension 287 for Carlo Tambora |
04/11/2019 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 027996 |
|
W36398
|
Inhouse |
Odilia Bautista
Work Requested: Setup laptop and ipad for use by Carlo Tambora |
04/10/2019 01:00 pm |
Chu Hsieh |
Invoiced Inv#: 027994 |
|
W36390
|
Onsite |
Stephen Testa
Work Requested: Shutdown and move the server equipment so Steve can paint the walls over the weekend. |
04/05/2019 04:30 pm |
Chu Hsieh |
Invoiced Inv#: 027990 |
|
W36389
|
Onsite |
Odilia Bautista
Work Requested: Steve reconnected the equipments but still no wifi |
04/08/2019 10:00 am |
Chu Hsieh |
Invoiced Inv#: 027987 |
|
W36384
|
Onsite |
Stephen Testa
Work Requested: No internet after GTA upgrade |
04/04/2019 03:15 pm |
Chu Hsieh |
Invoiced Inv#: 027981 |
|
W36383
|
Onsite |
Stephen Testa
Work Requested: No internet after GTA upgrade |
04/04/2019 03:15 pm |
Chu Hsieh |
Void |
|
W36373
|
Remote |
Odilia Bautista
Work Requested: Timesheet training with Odi. |
04/02/2019 09:00 am |
Pam Castilla |
Invoiced Inv#: 027973 |
|
W36369
|
Onsite |
Odilia Bautista
Work Requested: Work with GTA to convert Lyon ADSL account to KHLG. |
04/02/2019 09:30 am |
Chu Hsieh |
Invoiced Inv#: 027971 |
|
W36367
|
Onsite |
Odilia Bautista
Work Requested: Move server to new area. |
04/01/2019 03:00 pm |
Chu Hsieh |
Invoiced Inv#: 027969 |
|
W36365
|
Remote |
Odilia Bautista
Work Requested: Calling Card Update |
04/01/2019 08:30 am |
Queenie Villa Villa |
Invoiced Inv#: 027968 |
|
W36356
|
Onsite |
Odilia Bautista
Work Requested: Show Odi how to use 3CX Phone System. Site visit for deployment of IP Phones and security system. |
04/03/2019 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027979 |
|
W36355
|
Remote |
Odilia Bautista
Work Requested: Implement Digital Receptionist for KHLG. |
03/28/2019 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027956 |
|
W36349
|
Remote |
Odilia Bautista
Work Requested: Configure 3 new extensions for KHLG |
03/27/2019 03:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027951 |
|
W36332
|
Remote |
Odilia Bautista
Work Requested: Letterhead Modification |
03/22/2019 08:00 am |
Queenie Villa Villa |
Invoiced Inv#: 027924 |
|
W36309
|
Onsite |
Alfred Leon Guerrero
Work Requested: No internet services |
02/28/2019 09:30 am |
Chu Hsieh |
Invoiced Inv#: 027906 |
|
W36308
|
Onsite |
Alfred Leon Guerrero
Work Requested: Move Alfred's laptop from Lyon's domain to KHLG |
02/27/2019 02:00 pm |
Chu Hsieh |
Invoiced Inv#: 027905 |
|
W36307
|
Onsite |
Odilia Bautista
Work Requested: Odilia texted stating unable to access internet |
02/22/2019 09:30 am |
Chu Hsieh |
Invoiced Inv#: 027904 |
|
W36306
|
Onsite |
Odilia Bautista
Work Requested: Demote server and create new domain for KHLG |
02/21/2019 10:00 am |
Chu Hsieh |
Invoiced Inv#: 027903 |
|
W36305
|
Onsite |
Odilia Bautista
Work Requested: Site assessment of Lyno's hardware assets being transfer to KHLG. |
02/13/2019 01:00 pm |
Chu Hsieh |
Invoiced Inv#: 027902 |
|
W36304
|
Remote |
Odilia Bautista
Work Requested: Setup hosted Exchange services |
02/04/2019 03:00 pm |
Chu Hsieh |
Invoiced Inv#: 027901 |
|
W36303
|
Remote |
Odilia Bautista
Work Requested: Register domain name and setup web hosting site. |
01/22/2019 02:00 pm |
Chu Hsieh |
Invoiced Inv#: 027900 |
|
W36287
|
Inhouse |
Odilia Bautista
Work Requested: Setup laptop - software, email address. |
03/14/2019 02:00 pm |
Chu Hsieh |
Invoiced Inv#: 027909 |
|
W36285
|
Inhouse |
Odilia Bautista
Work Requested: Setup 3CX Client on Alfred's Mobile Phone. |
03/12/2019 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 027880 |
|
W36277
|
Remote |
Odilia Bautista
Work Requested: KHLG Letterhead |
02/08/2019 11:00 am |
Queenie Villa Villa |
Invoiced Inv#: 027876 |
|
W36276
|
Remote |
Odilia Bautista
Work Requested: Logo design (5 options) |
02/04/2019 08:00 am |
Queenie Villa Villa |
Invoiced Inv#: 027875 |
|
W36275
|
Remote |
Odilia Bautista
Work Requested: KHLG Business Card |
02/08/2019 08:00 am |
Queenie Villa Villa |
Invoiced Inv#: 027917 |
|
W36274
|
Inhouse |
Odilia Bautista
Work Requested: Setup Odi's 3CX Softphone. |
03/07/2019 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 027874 |
|
W36272
|
Inhouse |
Odilia Bautista
Work Requested: Set temporary access for Bill, GIAA ARFF Phase One Documents |
03/11/2019 08:40 am |
Chu Hsieh |
Invoiced Inv#: 027877 |
| Name | Email Address | Work Phone | Mobile Phone | Position | ||
|---|---|---|---|---|---|---|
| Alfred Leon Guerrero | alfredlg@khlgassociates.com | 671-478-5454 | 671-482-3330 | |||
| Brenda Dayson | brendad@khlgassociates.com | 671-478-5454 ext. 297 | 671-488-7337 | Administrative Assistant | ||
| Bryan Urgelles | BryanU@khlgassociates.com | |||||
| Chu Hsieh | chu@dimensionsystems.com | 671-646-2007 | IT Manager | |||
| Joanna Sablan | joannas@khlgassociates.com | +1 (671) 478-5454 | +1 (671) 687-3542 | Document Control Specialist | ||
| Kent Hsieh | kenth@khlgassociates.com | +1 671-478-5454 | ||||
| Melva Limo | melva@khlgassociates.com | |||||
| Millie Leon Guerero | ||||||
| Millie Leon Guererro | ||||||
| Odilia Bautista | odiliab@khlgassociates.com | 671-478-5454 ext. 283 | 671-747-1621 | Admin Manager | ||
| Robert C. Gallinari | rcg@khlgassociates.com | 671-478-5454 | Chief QA Specialist | |||
| Vicente Ada | vicentea@khlgassociates.com | |||||
| Vicente Ada | vicenteA@khlgassociates.com | |||||
| Warranty | ||||||
| Warranty | ||||||
| William Payne, Jr. | billp@khlgassociates.com | 671-478-5454 | Chief Inspector |
