| # | Notes | Date/Time Added | Date/Time Modified |
|---|
| # | Customer Work Requested |
Scheduled Date/Time | Technician | Status | |
|---|---|---|---|---|---|
|
W41870
|
Service Contract Inhouse |
Jor-El Williams
Work Requested: Reprep Lenovo Workstation |
04/18/2025 02:00 pm |
Kevin Hsueh |
In Progress |
|
W41834
|
Service Contract Inhouse |
Roxanne Simpkin-Williams
Work Requested: Setup new Lenovo Workstation. |
04/03/2025 02:30 pm |
Kevin Hsueh |
Closed |
|
W41833
|
Service Contract Remote |
Agnes Quitugua
Work Requested: Troubleshoot Jeaneshia Salas email issue |
04/03/2025 10:00 am |
Kevin Hsueh |
Closed |
|
W41814
|
Service Contract Remote |
Rick Frank
Work Requested: Rick Frank reported he is unable to access CSI and CyberQuerry server (GMPSRV). |
03/26/2025 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 032666 |
|
W41808
|
Service Contract Remote |
Lynn Painter
Work Requested: Install Kyocera ECOSYS M3540idn Printer on Timeclock workstation. |
03/24/2025 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 032648 |
|
W41798
|
Service Contract Remote |
Agnes Quitugua
Work Requested: Remove Sisley, Bernadita, and Janel from CSI access. Add Alicia, Ashley, and Jeanesha to CSI |
03/19/2025 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 032639 |
|
W41788
|
Service Contract Onsite |
Agnes Quitugua
Work Requested: Troubleshoot Naomi workstation. Naomi workstation not connecting to GMP network. Workstation is connecting to a different network (192.168.0.x) |
03/12/2025 09:38 am |
Kevin Hsueh |
Invoiced Inv#: 032628 |
|
W41785
|
Service Contract Inhouse |
Lynn Painter
Work Requested: Setup new Lenovo workstation for Lynn. |
03/11/2025 02:30 pm |
Kevin Hsueh |
Invoiced Inv#: 032637 |
|
W41784
|
Service Contract Remote |
Agnes Quitugua
Work Requested: Agnes reported Exchange is down. |
03/11/2025 10:38 am |
Kevin Hsueh |
Invoiced Inv#: 032627 |
|
W41783
|
Service Contract Remote |
Agnes Quitugua
Work Requested: Create 2 new user profile and email accounts: Collector1 and Collector2 |
03/11/2025 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 032626 |
|
W41771
|
Service Contract Remote |
Agnes Quitugua
Work Requested: Reset FuneralDirectors@guammemorialpark.com password. |
03/05/2025 02:30 pm |
Kevin Hsueh |
Closed |
|
W41767
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Create new accounts for Ashley Santos and Jeanisha Salas |
03/05/2025 08:30 am |
Kevin Hsueh |
Closed |
|
W41765
|
Service Contract Onsite |
Lynn Painter
Work Requested: Deliver and install new Server HDDs |
03/04/2025 02:00 pm |
Kevin Hsueh |
Closed |
|
W41760
|
Service Contract Remote |
Agnes Quitugua
Work Requested: Troubleshoot CSI Access |
03/03/2025 09:00 am |
Kevin Hsueh |
Closed |
|
W41751
|
Service Contract Onsite |
Jor-El Williams
Work Requested: Troubleshoot Workstation |
02/27/2025 09:00 am |
Kevin Hsueh |
Closed |
|
W41750
|
Service Contract Onsite |
Lynn Painter
Work Requested: Troubleshoot Workstation |
02/27/2025 09:00 am |
Kevin Hsueh |
Void |
|
W41672
|
Service Contract Remote |
Agnes Quitugua
Work Requested: Agnes request deletion of Angelina Villagomez account/email and create a new account/email funeraldirectors. |
01/17/2025 10:45 am |
Chu Hsieh |
Closed |
|
W41654
|
Service Contract Remote |
Agnes Quitugua
Work Requested: Scan to email not working on 2 Kyocera printer |
01/08/2025 03:30 pm |
Chu Hsieh |
Closed |
|
W41649
|
Service Contract Remote |
Jor-El Williams
Work Requested: Jor-El Reported no inbound emails being received |
01/03/2025 04:00 pm |
Kevin Hsueh |
Closed |
|
W41641
|
Service Contract Remote |
Agnes Quitugua
Work Requested: Create new email accounts |
12/23/2024 11:00 am |
Kevin Hsueh |
Closed |
|
W41594
|
Service Contract Remote |
Agnes Quitugua
Work Requested: Agnes reported Sony Viao PC unable to open CCSI |
11/25/2024 10:15 am |
Chu Hsieh |
Closed |
|
W41593
|
Service Contract Remote |
Agnes Quitugua
Work Requested: Anges reported the Sony Viao PC is unable to to access CCSI. |
11/25/2024 10:15 am |
Chu Hsieh |
Void |
|
W41544
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Rekey ssl certificate |
10/29/2024 04:30 pm |
Chu Hsieh |
Closed |
|
W41504
|
Service Contract Remote |
Timothy Leon Guerrero
Work Requested: Reset Tim Leon Guerrero user profile password. |
10/07/2024 01:00 pm |
Kevin Hsueh |
Closed |
|
W41436
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: Setup new user on Maria's desk |
08/22/2024 03:30 pm |
Chu Hsieh |
Closed |
|
W41434
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Create new user and setup PC |
08/29/2024 10:00 am |
Chu Hsieh |
Closed |
|
W41407
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: reset password for Agnes |
08/15/2024 01:30 pm |
Chu Hsieh |
Closed |
|
W41354
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Complete PCI Compliance |
07/17/2024 11:00 am |
Chu Hsieh |
Closed |
|
W41301
|
Service Contract Onsite |
Jor-El Williams
Work Requested: Troubleshoot QuickBooks issue |
06/24/2024 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 032165 |
|
W41298
|
Service Contract Remote |
Agnes Quitugua
Work Requested: Create new user account for Tanya Susuico |
06/21/2024 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 032163 |
|
W41294
|
Service Contract Inhouse |
Timothy Leon Guerrero
Work Requested: Clone data from hard drive to solid state drive. |
06/20/2024 02:00 pm |
Chu Hsieh |
Invoiced Inv#: 032162 |
|
W41288
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: Various issues |
06/18/2024 01:30 pm |
Chu Hsieh |
Closed |
|
W41247
|
Service Contract Onsite |
Timothy Leon Guerrero
Work Requested: Issues scanning from copier, can't access guammemorialpark.com, web.whatsapp.com |
05/31/2024 10:00 am |
Chu Hsieh |
Closed |
|
W41187
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: Troubleshoot network issues. |
05/06/2024 08:30 am |
Kevin Hsueh |
Closed |
|
W41160
|
Service Contract Onsite |
Jor-El Williams
Work Requested: Troubleshoot various issues |
04/23/2024 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 032025 |
|
W41072
|
Service Contract Remote |
Lynn Painter
Work Requested: users reporting unable to access CSII |
03/14/2024 09:00 am |
Chu Hsieh |
Invoiced Inv#: 031945 |
|
W41063
|
Service Contract Remote |
Lynn Painter
Work Requested: Lynn reported unable to access CSI. |
03/11/2024 08:15 am |
Kevin Hsueh |
Invoiced Inv#: 031935 |
|
W41061
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Lynn reported unable to access CSI |
03/09/2024 09:45 am |
Chu Hsieh |
Closed |
|
W41048
|
Service Contract Inhouse |
Roxanne Simpkin-Williams
Work Requested: Create 2 25ft patch cables |
03/05/2024 10:54 am |
Bryant Bagiac |
Closed |
|
W41047
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: No internet |
03/05/2024 09:30 am |
Chu Hsieh |
Closed |
|
W40988
|
Service Contract Onsite |
Lynn Painter
Work Requested: Troubleshoot Lynn's workstation. No network access |
02/14/2024 09:16 am |
Kevin Hsueh |
Closed |
|
W40969
|
Service Contract Remote |
Lynn Painter
Work Requested: Per Rick Frank, restore C:\Newcems\dbfiles directory from 1/31/2024 backup image. |
02/02/2024 08:30 am |
Kevin Hsueh |
Closed |
|
W40955
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: ShadowProtect backup report failure |
01/30/2024 09:15 am |
Chu Hsieh |
Invoiced Inv#: 031837 |
|
W40948
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: troubleshoot network |
01/26/2024 10:28 am |
Kevin Hsueh |
Closed |
|
W40896
|
Service Contract Onsite |
Lynn Painter
Work Requested: Install new UPS |
01/04/2024 03:00 pm |
Bryant Bagiac |
Closed |
|
W40894
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: Setup Exchange Email on 2 mobile phones. Deliver and install new UPS. |
01/03/2024 02:00 pm |
Bryant Bagiac |
Closed |
|
W40890
|
Service Contract Remote |
Sheryl Blythe
Work Requested: Sheryl's network password had expired. |
01/02/2024 02:05 pm |
|
Closed |
|
W40859
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: GMPDC server is running out of disk space. 19GB free |
12/11/2023 04:30 pm |
Chu Hsieh |
Invoiced Inv#: 031744 |
|
W40850
|
Service Contract Onsite |
Lynn Painter
Work Requested: Troubleshoot server. Server down |
12/11/2023 08:00 am |
Kevin Hsueh |
Closed |
|
W40838
|
Service Contract Onsite |
Lynn Painter
Work Requested: Troubleshoot Server UPS |
12/04/2023 03:30 pm |
Kevin Hsueh |
Closed |
|
W40831
|
Service Contract Remote |
Anthony Marques
Work Requested: Install QuickBooks update for Anthony |
12/01/2023 08:30 am |
Bryant Bagiac |
Closed |
|
W40785
|
Service Contract Onsite |
Agnes Quitugua
Work Requested: Setup CSI and Cyberquery on Lenovo laptop for Audrey. |
11/13/2023 02:00 pm |
Bryant Bagiac |
Closed |
|
W40779
|
Service Contract Remote |
Lynn Painter
Work Requested: CSI Software running slow. Restart GMPSRV |
11/09/2023 08:00 am |
Kevin Hsueh |
Closed |
|
W40741
|
Service Contract Remote |
Timothy Leon Guerrero
Work Requested: Troubleshoot lifelong memories printing issues |
10/25/2023 01:00 pm |
Kevin Hsueh |
Invoiced Inv#: 031670 |
|
W40730
|
Service Contract Remote |
Lynn Painter
Work Requested: Rick Frank called regarding newcems database files needing to be restored. |
10/24/2023 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 031652 |
|
W40727
|
Service Contract Remote |
Lynn Painter
Work Requested: Restart GMP Servers. Per Lynn, access to CSI and network slow. |
10/23/2023 04:30 pm |
Kevin Hsueh |
Invoiced Inv#: 031650 |
|
W40720
|
Service Contract Inhouse |
Roxanne Simpkin-Williams
Work Requested: Set up laptop. Install VPN client, run Windows Updates, add to domain. |
10/20/2023 04:30 pm |
Bryant Bagiac |
Invoiced Inv#: 031642 |
|
W40701
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: remote.guammemorialpark.com SSL certificate expires 10/15/2023 and needs to be rekeyed. |
10/13/2023 05:00 pm |
Chu Hsieh |
Invoiced Inv#: 031629 |
|
W40681
|
Service Contract Inhouse |
Roxanne Simpkin-Williams
Work Requested: Install 500GB SSD, Windows 10 Pro and update to latest drivers. |
10/04/2023 10:00 am |
Chu Hsieh |
Invoiced Inv#: 031589 |
|
W40680
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: Deliver and setup Sony Vaio AIO (area in front of Roxanne's office) |
10/04/2023 03:00 pm |
Bryant Bagiac |
Invoiced Inv#: 031617 |
|
W40670
|
Service Contract Onsite |
Agnes Quitugua
Work Requested: -Set up system in the processing department area. To include CSI, Microsoft Word and Excel. -Setup Email for: Colleen Leon Guerrero and Merlina Saiman. Setup new Login for the two New Employees -Troubleshoot Jor-Els computer |
10/03/2023 10:00 am |
Chu Hsieh |
Closed |
|
W40650
|
Service Contract Remote |
Agnes Quitugua
Work Requested: Reset Jojo Tyquengco account Password |
09/21/2023 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 031581 |
|
W40645
|
Service Contract Remote |
Agnes Quitugua
Work Requested: Create new account/email for Patricia Tedtaotao (Collections@guammemorialpark.com) |
09/21/2023 08:00 am |
Kevin Hsueh |
Closed |
|
W40614
|
Service Contract Remote |
Agnes Quitugua
Work Requested: Agnes reported an ex-employee deleted several files from server share drives. Restore files from backup image. |
09/12/2023 08:30 am |
Kevin Hsueh |
Closed |
|
W40595
|
Service Contract Onsite |
Lynn Painter
Work Requested: Deliver and install new UPS batteries |
09/06/2023 09:30 am |
Bryant Bagiac |
Closed |
|
W40587
|
Service Contract Remote |
Timothy Leon Guerrero
Work Requested: Tim reported his workstation Lifelong Printing Software fails to print. |
08/31/2023 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 031545 |
|
W40538
|
Service Contract Remote |
Lynn Painter
Work Requested: Lynn reported network share drive and printer access is slow. |
08/14/2023 04:30 pm |
Kevin Hsueh |
Invoiced Inv#: 031503 |
|
W40522
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: Setup Lenovo Workstation for Crissy. |
08/07/2023 09:00 am |
Bryant Bagiac |
Closed |
|
W40516
|
Service Contract Onsite |
Lynn Painter
Work Requested: Troubleshoot CSI on workstation. Setup workstation at front desk. |
08/04/2023 11:00 am |
Kevin Hsueh |
Closed |
|
W40488
|
Service Contract Remote |
Timothy Leon Guerrero
Work Requested: Tim reported that Jackie is unable to print to downstairs Kyocera printer |
07/20/2023 09:00 am |
Kevin Hsueh |
Closed |
|
W40484
|
Service Contract Inhouse |
Roxanne Simpkin-Williams
Work Requested: Clear out data from two Sony AIO. |
07/18/2023 02:04 pm |
Bryant Bagiac |
Closed |
|
W40458
|
Service Contract Inhouse |
Roxanne Simpkin-Williams
Work Requested: Defective Hard Drive |
07/06/2023 09:57 am |
Bryant Bagiac |
Invoiced Inv#: 031405 |
|
W40456
|
Service Contract Onsite |
Timothy Leon Guerrero
Work Requested: Troubleshoot printing issues |
07/05/2023 02:59 pm |
Bryant Bagiac |
Closed |
|
W40440
|
Service Contract Remote |
Timothy Leon Guerrero
Work Requested: Troubleshoot Tim's printing issues using Life Long Memories Software |
06/29/2023 08:00 am |
Kevin Hsueh |
Invoiced Inv#: 031422 |
|
W40434
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Rick Frank reported he cannot login to Logmein or GMP Server. |
06/27/2023 11:00 am |
Kevin Hsueh |
Closed |
|
W40418
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Shirley unable to login |
06/19/2023 11:15 am |
Chu Hsieh |
Closed |
|
W40384
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Roxanne hasn't able to get Exchange email for past 2 days. |
06/05/2023 09:30 am |
Chu Hsieh |
Closed |
|
W40376
|
Service Contract Onsite |
Agnes Quitugua
Work Requested: anges reported downstair unable to print |
06/01/2023 11:00 am |
Chu Hsieh |
Closed |
|
W40365
|
Onsite |
Agnes Quitugua
Work Requested: Forgot password |
05/30/2023 11:00 am |
Chu Hsieh |
Invoiced Inv#: 031354 |
|
W40343
|
Service Contract Inhouse |
Roxanne Simpkin-Williams
Work Requested: Reprep workstation |
05/11/2023 03:14 pm |
Kevin Hsueh |
Void |
|
W40342
|
Service Contract Inhouse |
Roxanne Simpkin-Williams
Work Requested: Reprep workstation |
05/11/2023 03:14 pm |
Kevin Hsueh |
Void |
|
W40341
|
Service Contract Inhouse |
Roxanne Simpkin-Williams
Work Requested: Reprep workstation |
05/11/2023 03:14 pm |
Kevin Hsueh |
Void |
|
W40340
|
Service Contract Inhouse |
Roxanne Simpkin-Williams
Work Requested: Reprep workstation |
05/11/2023 03:14 pm |
Kevin Hsueh |
Void |
|
W40339
|
Service Contract Inhouse |
Roxanne Simpkin-Williams
Work Requested: Reprep workstation |
05/11/2023 03:14 pm |
Jayson Larot |
Invoiced Inv#: 031334 |
|
W40332
|
Service Contract Inhouse |
Roxanne Simpkin-Williams
Work Requested: Transfer data into new Lenovo AIO |
05/09/2023 09:16 am |
Jayson Larot |
Closed |
|
W40328
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: Troubleshoot Kyocera scan to email issues |
05/08/2023 09:46 am |
Kevin Hsueh |
Closed |
|
W40317
|
Service Contract Remote |
Timothy Leon Guerrero
Work Requested: Assist Tim uninstalling Windows updates causing printing issues with LifeLong software. |
05/03/2023 11:00 am |
Jayson Larot |
Closed |
|
W40285
|
Service Contract Inhouse |
Roxanne Simpkin-Williams
Work Requested: Data from workstation to be transferred to one of the new Lenovo AIOs. |
04/20/2023 11:06 am |
Jayson Larot |
Invoiced Inv#: 031294 |
|
W40272
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: Install N-able on all workstations. Check UPS for any LED error lights present. |
04/14/2023 09:30 am |
Jayson Larot |
Closed |
|
W40227
|
Service Contract Onsite |
Lynn Painter
Work Requested: Troubleshoot internet access |
03/29/2023 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 031218 |
|
W40221
|
Service Contract Remote |
Maria Peredo
Work Requested: Troubleshoot Rick Frank's login issues. |
03/27/2023 01:00 pm |
Kevin Hsueh |
Invoiced Inv#: 031213 |
|
W40216
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: Setup Roxanne's new workstation |
03/24/2023 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 031198 |
|
W40213
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: Setup no content filtering for Jor-El. Deliver and setup Roxanne's new workstation. |
03/23/2023 02:00 pm |
Kevin Hsueh |
Closed |
|
W40172
|
Service Contract Onsite |
Timothy Leon Guerrero
Work Requested: Assist Tim on uninstalling a Windows update that's causing printing issue. |
03/10/2023 01:30 pm |
Jayson Larot |
Closed |
|
W40050
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: Cable management for new Front Desk renovation. |
01/24/2023 02:00 pm |
Jayson Larot |
Invoiced Inv#: 031064 |
|
W40049
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Create new email account for JR Sablan (Sablan@guammemorialpark.com) |
01/23/2023 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 031058 |
|
W40042
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: Setup network for Front Desk. |
01/23/2023 09:00 am |
Jayson Larot |
Invoiced Inv#: 031055 |
|
W40032
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: Run temporary network lines for front desk workstation, IP Phone, and Credit Card Machine temporary relocation. GMP Front Desk will be renovated this week. |
01/17/2023 09:00 am |
Jayson Larot |
Invoiced Inv#: 031047 |
|
W40029
|
Service Contract Onsite |
Agnes Quitugua
Work Requested: Troubleshoot Printing Issues |
01/16/2023 01:30 pm |
Kevin Hsueh |
Closed |
|
W40021
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: Troubleshoot TJ's printing issue with Lifelong software. |
01/12/2023 09:30 am |
Jayson Larot |
Closed |
|
W40006
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: Network site assessment for front desk. Front desk will be renovated by GMP. |
01/09/2023 10:00 am |
Kevin Hsueh |
Closed |
|
W39923
|
Service Contract Remote |
Timothy Leon Guerrero
Work Requested: Tim reported he is unable to send or receive emails in Outlook |
12/01/2022 10:15 am |
Kevin Hsueh |
Closed |
|
W39913
|
Onsite |
Crissy
Work Requested: Assist Chrissy to add printer to another computer |
11/29/2022 09:20 am |
Jayson Larot |
Invoiced Inv#: 030957 |
|
W39908
|
Service Contract Onsite |
Anthony Marques
Work Requested: Troubleshoot QuickBooks |
11/23/2022 02:42 pm |
Kevin Hsueh |
Invoiced Inv#: 030954 |
|
W39900
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Roxanne unable to access outlook on her workstation and 2 iPads. |
11/21/2022 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 030936 |
|
W39898
|
Service Contract Onsite |
Anthony Marques
Work Requested: Network down. Troubleshoot network |
11/18/2022 01:30 pm |
Kevin Hsueh |
Closed |
|
W39887
|
Service Contract Onsite |
Agnes Quitugua
Work Requested: Check Time Clock workstation. Anthony unable to Remote Desktop to the time clock workstation. |
11/11/2022 08:30 am |
Jayson Larot |
Closed |
|
W39874
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: Deliver and install new batteries for APC SmartUPS 1500 |
11/02/2022 03:00 pm |
Jayson Larot |
Closed |
|
W39840
|
Service Contract Remote |
Lynn Painter
Work Requested: Restart CSI Server (GMPSRV) |
10/14/2022 02:00 pm |
Kevin Hsueh |
Closed |
|
W39763
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: Run 1 new network line in Tim's area (1st Floor). |
09/20/2022 09:30 am |
Jayson Larot |
Invoiced Inv#: 030822 |
|
W39759
|
Service Contract Onsite |
Agnes Quitugua
Work Requested: troubleshoot sheryls workstation |
09/19/2022 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 030820 |
|
W39749
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: Setup spare workstation for Sheryl |
09/15/2022 02:00 pm |
Jayson Larot |
Invoiced Inv#: 030817 |
|
W39740
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: SSL Certificate expiring Aug 13, 2022 and needs to be rekeyed on the Exchange Server |
09/12/2022 04:00 pm |
Chu Hsieh |
Closed |
|
W39665
|
Service Contract Remote |
Timothy Leon Guerrero
Work Requested: Troubleshoot printing issues when printing from Lifelong Memories Software |
08/23/2022 10:00 am |
Kevin Hsueh |
Closed |
|
W39635
|
Service Contract Remote |
Agnes Quitugua
Work Requested: Reset passwords for Len@guammemorialpark.com and Dave@guammemorialpark.com |
08/11/2022 03:00 pm |
Kevin Hsueh |
Closed |
|
W39567
|
Service Contract Remote |
Timothy Leon Guerrero
Work Requested: Check on SonicWALL. Wetransfer.com not accessible again. |
07/20/2022 01:30 pm |
Kevin Hsueh |
Closed |
|
W39556
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Unblock wetransfer.com |
07/15/2022 10:30 am |
Kevin Hsueh |
Closed |
|
W39525
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Reset Agnes and Dave profile passwords per Roxanne's request. |
07/05/2022 11:30 am |
Kevin Hsueh |
Closed |
|
W39512
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Update SecurityMetrics PCI Questionnaire. |
06/29/2022 09:00 am |
Kevin Hsueh |
Closed |
|
W39464
|
Service Contract Remote |
Agnes Quitugua
Work Requested: Agnes reported issues with her Outlook |
06/07/2022 02:30 pm |
Chu Hsieh |
Closed |
|
W39370
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Lynn could not print to HP P2035 that is attached to BackupPC. |
05/11/2022 01:45 pm |
Chu Hsieh |
Closed |
|
W39349
|
Service Contract Onsite |
Agnes Quitugua
Work Requested: Update QuickBooks on Agnes' workstation. Install server HDDs. Troubleshoot Jor-El's workstation. |
05/06/2022 09:00 am |
Kevin Hsueh |
Closed |
|
W39275
|
Service Contract Onsite |
Lynn Painter
Work Requested: Troubleshoot HP LaserJet P2035. Per Lynn, printer showing "Offline" |
04/06/2022 10:00 am |
Alyx Bradley |
Closed |
|
W39221
|
Service Contract Inhouse |
Lynn Painter
Work Requested: Troubleshoot/Format 2TB External USB HDD |
03/17/2022 08:30 am |
Alyx Bradley |
Invoiced Inv#: 030482 |
|
W39220
|
Service Contract Inhouse |
Lynn Painter
Work Requested: Troubleshoot/Format External HDD |
03/16/2022 04:00 pm |
Alyx Bradley |
Void |
|
W39218
|
Service Contract Onsite |
Lynn Painter
Work Requested: Check on GMP Back Up PC. PC freezing issues occur. |
03/16/2022 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 030477 |
|
W39215
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: setup backup replication. one of external HDD failed causing system to freeze |
03/15/2022 10:30 am |
Chu Hsieh |
Invoiced Inv#: 030471 |
|
W39212
|
Service Contract Remote |
Lynn Painter
Work Requested: Troubleshoot Server Backup External HDDs issue. |
03/14/2022 01:30 pm |
Kevin Hsueh |
Closed |
|
W39199
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: Troubleshoot Sheryl's scanner issue and Jor-El's QuickBooks issue. |
03/08/2022 02:00 pm |
Kevin Hsueh |
Closed |
|
W39176
|
Service Contract Remote |
Lynn Painter
Work Requested: Check CSI Acuthin Software |
03/01/2022 08:15 am |
Kevin Hsueh |
Closed |
|
W39126
|
Service Contract Onsite |
Lynn Painter
Work Requested: Troubleshoot Jor-El's workstation. Troubleshoot HP Printer issue. |
02/09/2022 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 030411 |
|
W39111
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: Troubleshoot GMP Server |
01/31/2022 08:00 am |
Kevin Hsueh |
Invoiced Inv#: 030397 |
|
W39040
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Apply fix to exchange 2016 Y2K22 bug. Affecting incoming and outgoing emails. |
01/03/2022 11:30 am |
|
Closed |
|
W38854
|
Service Contract Inhouse |
Lynn Painter
Work Requested: Install new SonicWALL TZ370 |
10/26/2021 03:30 pm |
Kevin Hsueh |
Invoiced Inv#: 030192 |
|
W38831
|
Service Contract Remote |
Agnes Quitugua
Work Requested: Rebuild index on Agnes' workstation. Outlook search issues. |
10/13/2021 10:45 am |
Kevin Hsueh |
Closed |
|
W38811
|
Service Contract Onsite |
Timothy Leon Guerrero
Work Requested: Troubleshoot Len's Outlook issues. |
10/05/2021 09:00 am |
Kevin Hsueh |
Closed |
|
W38782
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: Troubleshoot Len's outlook client. Troubleshoot JorEl's printing/scanning issues. |
09/21/2021 08:30 am |
Kevin Hsueh |
Closed |
|
W38770
|
Service Contract Onsite |
Timothy Leon Guerrero
Work Requested: Troubleshoot Adobe Creative Cloud and Outlook issues. |
09/16/2021 08:30 am |
Kevin Hsueh |
Closed |
|
W38739
|
Service Contract Onsite |
Timothy Leon Guerrero
Work Requested: Troubleshoot Len's outlook search issues. |
09/02/2021 10:00 am |
Kevin Hsueh |
Closed |
|
W38730
|
Service Contract Onsite |
Timothy Leon Guerrero
Work Requested: Troubleshoot Outlook search issues. |
08/31/2021 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 030056 |
|
W38719
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Troubleshoot Tammy's HP Printer Issues |
08/26/2021 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 030038 |
|
W38716
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Setup sonicwall hosted email security |
08/25/2021 09:30 am |
Chu Hsieh |
Invoiced Inv#: 030036 |
|
W38686
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: SSL Certrificate for domain guammemorialpark.com expires August 15th. |
08/12/2021 03:30 pm |
Chu Hsieh |
Closed |
|
W38679
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Reset Agnes Password. Troubleshoot Tim's MS Office Activation. |
08/09/2021 10:30 am |
Kevin Hsueh |
Closed |
|
W38663
|
Service Contract Onsite |
Lynn Painter
Work Requested: Troubleshoot workstation Adobe Cloud issue. |
08/02/2021 01:30 pm |
Kevin Hsueh |
Closed |
|
W38649
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: check backup and setup secondary backup replication on backup server |
07/27/2021 11:00 am |
Chu Hsieh |
Closed |
|
W38640
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: setup ShadowProtect to backup to 10TB NAS and replicate to external HDDs |
07/26/2021 01:00 pm |
Chu Hsieh |
Closed |
|
W38596
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Update Security Metrics PCI Questionnaire. |
07/06/2021 10:30 am |
Kevin Hsueh |
Closed |
|
W38576
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: Install new switch. Run new network line. |
06/28/2021 02:00 pm |
Kevin Hsueh |
Closed |
|
W38526
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: Deliver and setup lenovo workstation. |
06/09/2021 02:00 pm |
Meryll Cruz |
Closed |
|
W38496
|
Service Contract Onsite |
Lynn Painter
Work Requested: Setup new timeclock terminal. |
05/25/2021 10:00 am |
Kevin Hsueh |
Closed |
|
W38298
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Install Exchange 2016 Patch |
03/15/2021 10:30 am |
Chu Hsieh |
Closed |
|
W38257
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: restore backup on GMPSRV for NEWCEMS database |
02/25/2021 09:30 am |
Chu Hsieh |
Invoiced Inv#: 029624 |
|
W38254
|
Service Contract Remote |
Agnes Quitugua
Work Requested: Tim cannot access whatsapp on his pc. Justin returned from leave and unable to access PC. |
02/24/2021 09:15 am |
Chu Hsieh |
Closed |
|
W38253
|
Service Contract Remote |
Maria Peredo
Work Requested: Check CSI Software slowness. Restart GSCSRV. |
02/23/2021 04:45 pm |
Kevin Hsueh |
Closed |
|
W38171
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: guammemorialpark.com website not accessible. |
01/12/2021 03:30 pm |
Kevin Hsueh |
Closed |
|
W38153
|
Service Contract Remote |
Agnes Quitugua
Work Requested: Reset Tim's profile password |
01/06/2021 11:00 am |
Kevin Hsueh |
Closed |
|
W38137
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: create VPN access to GMP network for Rick Frank |
12/22/2020 04:00 pm |
Chu Hsieh |
Closed |
|
W38103
|
Service Contract Remote |
Lynn Painter
Work Requested: Not receiving emails |
12/08/2020 08:30 am |
Chu Hsieh |
Closed |
|
W37976
|
Service Contract Remote |
Lynn Painter
Work Requested: Unablr to access Exchange |
10/23/2020 08:00 am |
Chu Hsieh |
Invoiced Inv#: 029381 |
|
W37970
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Sheryl report some emails are not being receive by clients. |
10/22/2020 01:20 pm |
Chu Hsieh |
Closed |
|
W37949
|
Service Contract Remote |
Lynn Painter
Work Requested: Lynn reported Dave's Outlook shows offline. |
10/16/2020 11:10 am |
Chu Hsieh |
Closed |
|
W37935
|
Service Contract Remote |
Agnes Quitugua
Work Requested: Reset Agnes' user profile password |
10/13/2020 09:00 am |
Kevin Hsueh |
Closed |
|
W37877
|
Service Contract Remote |
Lynn Painter
Work Requested: Unable to access Outlook |
10/01/2020 10:00 am |
Chu Hsieh |
Closed |
|
W37803
|
Service Contract Remote |
Agnes Quitugua
Work Requested: Create 2 new user profiles |
09/16/2020 09:00 am |
Kevin Hsueh |
Closed |
|
W37755
|
Service Contract Remote |
Dominic Borja
Work Requested: Assist Dominic with his user profile. |
08/31/2020 08:30 am |
Kevin Hsueh |
Closed |
|
W37744
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Create new account for Melanie Rosario. |
08/25/2020 02:15 pm |
Kevin Hsueh |
Closed |
|
W37734
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: - trouble shoot thermal scanner |
08/20/2020 02:30 pm |
Elser Edward |
Closed |
|
W37729
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Rick Frank unable to access GMPSRV |
08/19/2020 12:30 pm |
Chu Hsieh |
Closed |
|
W37726
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: thermal scanner training |
08/18/2020 10:00 am |
Elser Edward |
Closed |
|
W37710
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: Deliver thermal scanner kiosk. |
08/13/2020 01:30 pm |
Elser Edward |
Closed |
|
W37629
|
Service Contract Onsite |
Dominic Borja
Work Requested: install Microsoft Office - Dominic's workstation |
07/16/2020 04:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029146 |
|
W37619
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Update Security Metrics Self-Assessment Questionnaire. |
07/10/2020 10:00 am |
Kevin Hsueh |
Closed |
|
W37597
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: install Sentinel Antivirus |
07/15/2020 09:00 am |
Elser Edward |
Closed |
|
W37527
|
Service Contract Remote |
Agnes Quitugua
Work Requested: Agnes tried to connect to Zoom and received error 5003 |
06/15/2020 11:00 am |
Chu Hsieh |
Invoiced Inv#: 029055 |
|
W37512
|
Service Contract Remote |
Agnes Quitugua
Work Requested: Create new profile for Dominic Borja |
06/10/2020 04:30 pm |
Kevin Hsueh |
Closed |
|
W37501
|
Service Contract Remote |
Agnes Quitugua
Work Requested: create email and log in for Dominic Borja- Warehouse Supervisor |
06/10/2020 12:00 am |
Chu Hsieh |
Void |
|
W37499
|
Service Contract Remote |
Maria Peredo
Work Requested: Restart GMPSRV to resolve AcuThin software issues (Per Rick Frank). |
06/09/2020 11:00 am |
Kevin Hsueh |
Closed |
|
W37497
|
Service Contract Onsite |
Maria Peredo
Work Requested: GMP’s software license allows a maximum of 10 sessions, work stations etc to be running the program at the same time. Depending on the operation system when a user of the program does not logout all the way and shuts their work station down the program task will remain in memory and counting as one of the 10 simultaneous sessions. You can have just one person who shuts down without getting totally out of the program and after while you have used up the 10. With everyone exited out of the program Kevin should do a ctrl alt del look at the tasks in memory and the kill any CSII (acuthin) program task remaining in memory. Rebooting the server may clear memory but I am not sure. |
06/12/2020 10:00 am |
Kevin Hsueh |
Void |
|
W37471
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: Unable to access network or server |
06/03/2020 10:00 am |
Chu Hsieh |
Closed |
|
W37404
|
Service Contract Onsite |
Agnes Quitugua
Work Requested: Troubleshoot email issue for Len and Justin. Troubleshoot front desk printer printing issue for Justin and Crissy. Install Time Clock AMG sofware on Ofelia's computer. |
05/13/2020 02:00 pm |
Elser Edward |
Closed |
|
W37402
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: David's PC show Office 2016 not activated after upgrading to Windows 10 Pro. |
05/12/2020 02:00 pm |
Chu Hsieh |
Closed |
|
W37395
|
Project Onsite |
Agnes Quitugua
Work Requested: Computer Upgrade |
05/11/2020 09:00 am |
Elser Edward |
Closed |
|
W37392
|
Project Onsite |
Agnes Quitugua
Work Requested: Computer Upgrade |
05/07/2020 08:00 am |
Elser Edward |
Closed |
|
W37391
|
Project Onsite |
Agnes Quitugua
Work Requested: Computer Upgrade Project |
05/06/2020 09:00 am |
Elser Edward |
Closed |
|
W37390
|
Project Onsite |
Agnes Quitugua
Work Requested: Computer Upgrade Project |
05/05/2020 08:00 am |
Elser Edward |
Closed |
|
W37389
|
Project Onsite |
Agnes Quitugua
Work Requested: Computer Upgrade Project |
05/04/2020 09:00 am |
Elser Edward |
Closed |
|
W37381
|
Project Onsite |
Roxanne Simpkin-Williams
Work Requested: Upgrade Computers. |
05/04/2020 09:00 am |
Elser Edward |
Void |
|
W37361
|
Service Contract Inhouse |
Roxanne Simpkin-Williams
Work Requested: Reprep Sony AIO VPCL213FX |
04/20/2020 09:30 am |
Kevin Hsueh |
Closed |
|
W37280
|
Service Contract Onsite |
Agnes Quitugua
Work Requested: Troubleshoot Workstations |
03/04/2020 10:30 am |
Elser Edward |
Closed |
|
W37260
|
Service Contract Remote |
Agnes Quitugua
Work Requested: Create new email accounts |
02/26/2020 08:30 am |
Kevin Hsueh |
Closed |
|
W37072
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: Troubleshoot emails on Roxanne's workstation. Roxanne is unable to access emails. |
11/22/2019 03:30 pm |
Kevin Hsueh |
Closed |
|
W37012
|
Service Contract Onsite |
Agnes Quitugua
Work Requested: Dave's PC lost trust relationship to domain. |
11/08/2019 09:42 am |
Chu Hsieh |
Closed |
|
W36898
|
Service Contract Onsite |
Agnes Quitugua
Work Requested: Users unable to print to printer at Processing Dept. |
10/02/2019 04:30 pm |
Chu Hsieh |
Invoiced Inv#: 028510 |
|
W36896
|
Service Contract Onsite |
Agnes Quitugua
Work Requested: Lynn PC report Office 2013 license expired. |
10/02/2019 10:30 pm |
Chu Hsieh |
Invoiced Inv#: 028508 |
|
W36892
|
Service Contract Onsite |
Agnes Quitugua
Work Requested: Printer issue |
10/02/2019 09:45 am |
Chu Hsieh |
Closed |
|
W36880
|
Service Contract Onsite |
Agnes Quitugua
Work Requested: Setup Agnes' email account on mobile phone. |
09/27/2019 03:00 pm |
Kevin Hsueh |
Closed |
|
W36820
|
Service Contract Inhouse |
Roxanne Simpkin-Williams
Work Requested: Reprep Lenovo ThinkCentre M73 |
09/09/2019 03:30 pm |
Kevin Hsueh |
Closed |
|
W36782
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Remotely transfer data from USB Thumbdrive to NEWCEMS dbfiles directory |
08/19/2019 03:00 pm |
Chu Hsieh |
Invoiced Inv#: 028391 |
|
W36772
|
Service Contract Inhouse |
Roxanne Simpkin-Williams
Work Requested: Troubleshoot: Lenovo tower |
08/19/2019 11:37 am |
Kevin Hsueh |
Invoiced Inv#: 028388/028422 |
|
W36764
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Restore backup files from newcems/dbfiles/*.001 |
08/14/2019 10:30 am |
Chu Hsieh |
Invoiced Inv#: 028373 |
|
W36752
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: Export data for Rick Frank. |
08/09/2019 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 028315 |
|
W36723
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Renew SSL certificate for remote.guammemorialpark.com for 2 years (due Aug. 2nd.) |
07/29/2019 04:00 pm |
Chu Hsieh |
Invoiced Inv#: 028241/028334 |
|
W36710
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Update PCI Compliance on Securitymetrics.com |
07/24/2019 03:00 pm |
Kevin Hsueh |
Closed |
|
W36680
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: Install RAM on workstation. Gather Lenovo XCC logs. |
07/09/2019 02:30 pm |
Kevin Hsueh |
Closed |
|
W36614
|
Onsite |
Roxanne Simpkin-Williams
Work Requested: Deliver and setup workstation for Roxanne. |
06/18/2019 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028223 |
|
W36612
|
Remote |
Agnes Quitugua
Work Requested: Create new user account for Janelle Lizama |
06/17/2019 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028220 |
|
W36605
|
Onsite |
Roxanne Simpkin-Williams
Work Requested: Create Lenovo RMA Request for 2 failed HDDs. |
06/14/2019 09:30 am |
Kevin Hsueh |
Closed |
|
W36595
|
Service Contract Remote |
Agnes Quitugua
Work Requested: Create new account for Crissy Benavente. |
06/11/2019 11:00 am |
Kevin Hsueh |
Closed |
|
W36567
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: 2x 600gb sas HDD marked failed on main server |
06/04/2019 01:00 pm |
Chu Hsieh |
Closed |
|
W36557
|
Service Contract Onsite |
Agnes Quitugua
Work Requested: Lifelong not working |
06/03/2019 09:30 am |
Chu Hsieh |
Closed |
|
W36534
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: Troubleshoot CSI program issue on workstation |
05/28/2019 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 028163 |
|
W36508
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Reset Lily Pereda's Profile Password. |
05/16/2019 11:45 am |
Kevin Hsueh |
Closed |
|
W36486
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Create 2 accounts for new staff. |
05/09/2019 04:30 pm |
Kevin Hsueh |
Closed |
|
W36282
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Restored database file from USB sent from Rick Frank |
03/11/2019 03:00 pm |
Chu Hsieh |
Invoiced Inv#: 027878 |
|
W36269
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Reset Frank Santos password (per Jojo's request) |
03/07/2019 03:00 pm |
Kevin Hsueh |
Closed |
|
W36252
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Maria request to copy newcems data files from server to USB thumb drive. |
03/04/2019 03:00 pm |
Chu Hsieh |
Closed |
|
W36249
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Rick Frank reported message on GMPDC server |
03/01/2019 10:00 am |
Chu Hsieh |
Closed |
|
W36218
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Conference Call with BOH (Amy) to discuss PCI Compliance Issue. |
02/20/2019 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 027831 |
|
W36210
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: Troubleshoot Len’s workstation. |
02/15/2019 09:30 am |
Kevin Hsueh |
Closed |
|
W36036
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: Troubleshoot AVG on Maria's workstation. |
12/14/2018 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027599 |
|
W36019
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Reset Password for Roxanne |
12/11/2018 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 027599 |
|
W35871
|
Project Inhouse |
Roxanne Simpkin-Williams
Work Requested: Documentation |
11/12/2018 03:30 pm |
Jordan Gimmen |
Invoiced Inv#: 027074 |
|
W35819
|
Service Contract Inhouse |
Roxanne Simpkin-Williams
Work Requested: Check Security Metrics Scan Results |
10/22/2018 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 027419 |
|
W35774
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: Troubleshoot email Set up Dean's PC |
10/04/2018 03:30 pm |
Jordan Gimmen |
Invoiced Inv#: 027419 |
|
W35717
|
Inhouse |
Roxanne Simpkin-Williams
Work Requested: Set up email for Roxanne's smartphone and iPad |
Jordan Gimmen |
Invoiced Inv#: 027331 |
|
|
W35697
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Remote Service: Add user account for Dean Cruz Troubleshoot Rick Frank's access |
09/17/2018 03:00 pm |
Jordan Gimmen |
Invoiced Inv#: 027331 |
|
W35674
|
Service Contract Onsite |
Agnes Quitugua
Work Requested: Troubleshoot server - network down |
09/12/2018 09:30 am |
Jordan Gimmen |
Invoiced Inv#: 027331 |
|
W35659
|
Service Contract Onsite |
Agnes Quitugua
Work Requested: Troubleshoot accounting printer |
09/05/2018 01:30 pm |
Jordan Gimmen |
Invoiced Inv#: 027331 |
|
W35633
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Unable to access BackupPC to access VM servers remotely. |
08/27/2018 06:00 pm |
Chu Hsieh |
Invoiced Inv#: 027344 |
|
W35632
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Lynn reporting users unable to connect to Exchange server |
08/27/2018 10:00 am |
Chu Hsieh |
Invoiced Inv#: 027239 |
|
W35619
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Remote Service: Assist Rick Frank in setting up remote access using LogMeIn |
08/23/2018 10:00 am |
Jordan Gimmen |
Invoiced Inv#: 027239 |
|
W35608
|
Service Contract Remote |
Roxanne Simpkin-Williams
Work Requested: Remote Service: Troubleshoot Rick Frank's remote access |
08/22/2018 09:00 am |
Jordan Gimmen |
Invoiced Inv#: 027239 |
|
W35597
|
Project Onsite |
Roxanne Simpkin-Williams
Work Requested: Set up junk store on Exchange server Configure firewall forward email to Exchange server |
08/16/2018 04:00 pm |
Jordan Gimmen |
Invoiced Inv#: 026747 |
|
W35596
|
Project Onsite |
Roxanne Simpkin-Williams
Work Requested: Set up email on all smartphones as required |
08/16/2018 02:30 pm |
Jordan Gimmen |
Invoiced Inv#: 027074 |
|
W35548
|
Project Inhouse |
Roxanne Simpkin-Williams
Work Requested: Assemble rack. |
08/06/2018 02:45 pm |
Christopher Unsiog |
Void |
|
W35539
|
Project Onsite |
Roxanne Simpkin-Williams
Work Requested: Troubleshoot Internet connection Install DSL power cycler if connection stable |
08/06/2018 09:00 am |
Jordan Gimmen |
Invoiced Inv#: 027074 |
|
W35532
|
Project Inhouse |
Roxanne Simpkin-Williams
Work Requested: Setup SSL Certificate on Exchange 2016. |
08/02/2018 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 027074 |
|
W35515
|
Project Onsite |
Roxanne Simpkin-Williams
Work Requested: Set up SonicWall |
07/30/2018 01:00 pm |
Jordan Gimmen |
Invoiced Inv#: 026747 |
|
W35512
|
Project Onsite |
Roxanne Simpkin-Williams
Work Requested: Onsite to assist Roxanne with any issues related to new server project. |
07/30/2018 10:00 am |
Jordan Gimmen |
Invoiced Inv#: 027074 |
|
W35501
|
Project Onsite |
Roxanne Simpkin-Williams
Work Requested: Install Office Import Outlook pst files Set up Len's PC |
07/21/2018 08:00 am |
Jordan Gimmen |
Invoiced Inv#: 027074 |
|
W35491
|
Project Onsite |
Roxanne Simpkin-Williams
Work Requested: Troubleshoot internal emails and Quickbooks |
07/24/2018 11:00 am |
Jordan Gimmen |
Invoiced Inv#: 027074 |
|
W35488
|
Project Onsite |
Roxanne Simpkin-Williams
Work Requested: Assist users in using/setting up new profiles on PCs Troubleshoot any new server/network issues |
07/23/2018 08:30 am |
Jordan Gimmen |
Invoiced Inv#: 027074 |
|
W35485
|
Project Onsite |
Roxanne Simpkin-Williams
Work Requested: GMP Server Project. |
07/20/2018 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 027074 |
|
W35483
|
Project Onsite |
Roxanne Simpkin-Williams
Work Requested: GMP Server Project |
07/20/2018 08:30 am |
Jordan Gimmen |
Invoiced Inv#: 027074 |
|
W35482
|
Project Remote |
Roxanne Simpkin-Williams
Work Requested: Remote Service: Back up data from server and shut down SmartPOP |
07/19/2018 05:30 pm |
Jordan Gimmen |
Invoiced Inv#: 027074 |
|
W35481
|
Project Onsite |
Roxanne Simpkin-Williams
Work Requested: GMP Server Project |
07/20/2018 08:30 am |
Kevin Hsueh |
Void |
|
W35480
|
Project Onsite |
Roxanne Simpkin-Williams
Work Requested: Deliver server equipment |
07/19/2018 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027074 |
|
W35479
|
Project Onsite |
Roxanne Simpkin-Williams
Work Requested: Deliver server equipment |
07/19/2018 02:00 pm |
Jordan Gimmen |
Invoiced Inv#: 027074 |
|
W35474
|
Project Onsite |
Roxanne Simpkin-Williams
Work Requested: GMP Server Project |
07/18/2018 01:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027074 |
|
W35463
|
Onsite |
Roxanne Simpkin-Williams
Work Requested: Troubleshoot monitor |
07/16/2018 03:00 pm |
Jordan Gimmen |
Invoiced Inv#: 027148 |
|
W35457
|
Project Onsite |
Roxanne Simpkin-Williams
Work Requested: Document user/desktop information |
07/16/2018 02:00 pm |
Jordan Gimmen |
Invoiced Inv#: 027074 |
|
W35454
|
Project Inhouse |
Roxanne Simpkin-Williams
Work Requested: Activate Exchange 2016. Install Shadowprotect backup on 3 servers. |
07/13/2018 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027074 |
|
W35453
|
Project Onsite |
Roxanne Simpkin-Williams
Work Requested: Activate Exchange 2016. Install Shadowprotect backup on 3 servers. |
Kevin Hsueh |
Void | |
|
W35451
|
Project Inhouse |
Roxanne Simpkin-Williams
Work Requested: Configure Exchange Server |
07/12/2018 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027074 |
|
W35445
|
Project Onsite |
Roxanne Simpkin-Williams
Work Requested: Retrieve Live Folder files from GMPSRV |
07/12/2018 10:30 am |
Jordan Gimmen |
Invoiced Inv#: 027074 |
|
W35441
|
Project Inhouse |
Roxanne Simpkin-Williams
Work Requested: GMP Server Project |
07/10/2018 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 027074 |
|
W35412
|
Service Contract Onsite |
Roxanne Simpkin-Williams
Work Requested: Locate AccuConnect server CD Bring back external HDD |
07/03/2018 01:30 pm |
Jordan Gimmen |
Invoiced Inv#: 027148 |
|
W35406
|
Project Inhouse |
Roxanne Simpkin-Williams
Work Requested: Continue working on VMware host server |
06/29/2018 09:00 am |
Chu Hsieh |
Invoiced Inv#: 027074 |
|
W35405
|
Project Inhouse |
Roxanne Simpkin-Williams
Work Requested: Assemble VMware Host server and create 3 VM |
06/28/2018 10:00 am |
Chu Hsieh |
Invoiced Inv#: 027074 |
|
W35402
|
Project Onsite |
Roxanne Simpkin-Williams
Work Requested: Set up external HDD for Rick Frank |
06/29/2018 02:30 pm |
Jordan Gimmen |
Invoiced Inv#: 027074 |
|
W35386
|
Project Inhouse |
Roxanne Simpkin-Williams
Work Requested: Setup Backup PC |
06/22/2018 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027074 |
|
W35318
|
Service Contract Inhouse |
Roxanne Simpkin-Williams
Work Requested: Work with securitymetrics regarding pci compliance scan |
05/31/2018 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 026961 |
|
W35172
|
Service Contract |
Roxanne Simpkin-Williams
Work Requested: Troubleshoot ICVERIFY connection issue with ICVERIFY support |
04/25/2018 10:00 am |
Jordan Gimmen |
Invoiced Inv#: 026999 |
|
W35171
|
Service Contract |
Roxanne Simpkin-Williams
Work Requested: Remote Service: Troubleshoot ICVERIFY connection issue |
04/23/2018 11:00 am |
Jordan Gimmen |
Invoiced Inv#: 026998 |
|
W35157
|
Service Contract |
Agnes Quitugua
Work Requested: Replace Drive #2 with a new 300GB 15Krpm SAS HDD. Troubleshoot Quickbook issue with Agnes. Create new user for Lynn |
04/19/2018 02:00 pm |
Chu Hsieh |
Invoiced Inv#: 026989 |
|
W35154
|
Service Contract |
Agnes Quitugua
Work Requested: Agnes request troubleshoot Quickbook issue. Lynn request creating new user. |
04/19/2018 09:00 am |
Chu Hsieh |
Invoiced Inv#: 026988 |
|
W35108
|
Service Contract |
Roxanne Simpkin-Williams
Work Requested: Remote Service: Assist Roxanne and JR in troubleshooting training program |
04/11/2018 04:30 pm |
Jordan Gimmen |
Void |
|
W35107
|
Service Contract |
Roxanne Simpkin-Williams
Work Requested: Remote Support: Unblock YouTube on SonicWall |
04/10/2018 09:30 am |
Jordan Gimmen |
Invoiced Inv#: 026886 |
| Description | Charge Code | Month/Year | Total Hours | Total Hours Used | Remaining Hours | |
|---|---|---|---|---|---|---|
|
Guam Memorial Park - Service Contract (03/01/25 - 02/28/26) |
GMP0.6015 | Month | 4 | 4 | 0 |
