| # | Notes | Date/Time Added | Date/Time Modified |
|---|
| # | Customer Work Requested |
Scheduled Date/Time | Technician | Status | |
|---|---|---|---|---|---|
|
W39157
|
Service Contract Onsite |
Cynthia Pizarro
Work Requested: Jun and Aris unable to print after GTA switch over to new VPN connection over the weekend |
02/22/2022 09:45 am |
Chu Hsieh |
Invoiced Inv#: 030427 |
|
W39104
|
Service Contract Remote |
Cynthia Pizarro
Work Requested: Video conference with GTA |
01/26/2022 03:00 pm |
Chu Hsieh |
Invoiced Inv#: 030387 |
|
W39043
|
Service Contract Remote |
Violy Saludo
Work Requested: Restore file from backup. Violy deleted file. |
01/04/2022 09:30 am |
Kevin Hsueh |
Closed |
|
W38969
|
Service Contract Remote |
Aris Capiral
Work Requested: Setup Aris' email account on new mobile phone. Update Denali on Aris' laptop. |
12/08/2021 02:30 pm |
Kevin Hsueh |
Closed |
|
W38929
|
Service Contract Onsite |
Ma. Rodelia Estampador
Work Requested: Upgrade Denali on Server and workstations |
11/23/2021 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 030235 |
|
W38860
|
Service Contract Onsite |
Del Estampador
Work Requested: Upgrade Denali on server and workstations. |
10/29/2021 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 030198 |
|
W38846
|
Service Contract Remote |
Selina Ashland
Work Requested: Troubleshoot Exchange Issues. |
10/21/2021 09:30 am |
Kevin Hsueh |
Closed |
|
W38835
|
Service Contract Onsite |
Ma. Rodelia Estampador
Work Requested: Troubleshoot IP Phone issues in Agat office |
10/15/2021 10:30 am |
Kevin Hsueh |
Closed |
|
W38791
|
Service Contract Inhouse |
Del Estampador
Work Requested: Spoke with Kevin need asap |
09/23/2021 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 030096 |
|
W38784
|
Service Contract Remote |
Ma. Rodelia Estampador
Work Requested: Grant IECOHarmon and Agat (store) access to T: drive. |
09/21/2021 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 030086 |
|
W38781
|
Service Contract Remote |
Ma. Rodelia Estampador
Work Requested: Create new account for Roberto Tamondong. |
09/20/2021 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 030084 |
|
W38734
|
Inhouse |
Cynthia Pizarro
Work Requested: Troubleshoot laptop. Laptop is not functioning after liquid was spilled on laptop. |
08/31/2021 01:52 pm |
Kevin Hsueh |
Invoiced Inv#: 030058 |
|
W38720
|
Service Contract Remote |
Selina Ashland
Work Requested: Unblock safetyvideos.com |
08/26/2021 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 030040 |
|
W38677
|
Service Contract Onsite |
Selina Ashland
Work Requested: Site Visit for MGC Agat Plant fiber run. |
08/06/2021 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029991 |
|
W38668
|
Service Contract Onsite |
Selina Ashland
Work Requested: CCTV Fiber walkthrough |
08/03/2021 03:00 pm |
Kevin Hsueh |
Void |
|
W38662
|
Service Contract Onsite |
Jun Pamintuan
Work Requested: Troubleshoot Agat Denali Access. |
08/02/2021 09:00 am |
Kevin Hsueh |
Closed |
|
W38654
|
Service Contract Onsite |
Del Estampador
Work Requested: Setup SonicWALL TZ370 |
07/28/2021 11:00 am |
Kevin Hsueh |
Closed |
|
W38624
|
Service Contract Onsite |
Cynthia Pizarro
Work Requested: Setup workstations in Agat |
07/16/2021 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 029947 |
|
W38621
|
Service Contract Remote |
Cynthia Pizarro
Work Requested: Activate MS Office 365 license. Install on 4 Lenovo Workstations. |
07/14/2021 02:30 pm |
Kevin Hsueh |
Invoiced Inv#: 029943 |
|
W38610
|
Service Contract Remote |
Cynthia Pizarro
Work Requested: Install renewed SSL Certificate. |
07/09/2021 02:00 pm |
Kevin Hsueh |
Closed |
|
W38579
|
Service Contract Inhouse |
Cynthia Pizarro
Work Requested: Setup laptops |
07/01/2021 09:30 am |
Meryll Cruz |
Closed |
|
W38565
|
Service Contract Onsite |
Del Estampador
Work Requested: MGC: Troubleshoot Agat workstation. GSY: Troubleshoot Agat workstations. |
06/23/2021 10:00 am |
Kevin Hsueh |
Closed |
|
W38525
|
Service Contract Onsite |
Del Estampador
Work Requested: Troubleshoot scan to email issues. |
06/09/2021 10:00 am |
Kevin Hsueh |
Closed |
|
W38479
|
Service Contract Onsite |
Del Estampador
Work Requested: Troubleshoot Printing Issues |
05/17/2021 09:30 am |
Kevin Hsueh |
Closed |
|
W38445
|
Service Contract Remote |
Cynthia Pizarro
Work Requested: Create new network share drive. |
05/06/2021 08:30 am |
Kevin Hsueh |
Closed |
|
W38423
|
Service Contract Remote |
Del Estampador
Work Requested: Update SonicWALL ESA Firmware |
04/27/2021 04:00 pm |
Kevin Hsueh |
Invoiced Inv#: 029765 |
|
W38389
|
Service Contract Onsite |
Del Estampador
Work Requested: Install Denali update on server and workstations. |
04/14/2021 02:30 pm |
Kevin Hsueh |
Invoiced Inv#: 029733 |
|
W38274
|
Service Contract Onsite |
Del Estampador
Work Requested: Troubleshoot Printer at Harmon front desk |
03/08/2021 10:00 am |
Meryll Cruz |
Closed |
|
W38241
|
Service Contract Remote |
Jun Pamintuan
Work Requested: Troubleshoot Jun's email access |
02/22/2021 11:00 am |
Kevin Hsueh |
Closed |
|
W38228
|
Inhouse |
Cynthia Pizarro
Work Requested: The laptop does not turn on. Customer needs files from laptop retrieved if system cannot turn back on. |
02/09/2021 03:52 pm |
Chu Hsieh |
Closed |
|
W38212
|
Service Contract Remote |
Selina Ashland
Work Requested: Allow access to Guam EPA website. |
02/02/2021 12:30 pm |
Kevin Hsueh |
Closed |
|
W38185
|
Service Contract Onsite |
Del Estampador
Work Requested: Troubleshoot Agat workstation. Per Del, workstation is freezing. |
01/20/2021 09:30 am |
Kevin Hsueh |
Invoiced Inv#: 029550 |
|
W38155
|
Service Contract Remote |
Selina Ashland
Work Requested: Generate list of all IECO accounts/emails and provide to Selina. |
01/06/2021 01:30 pm |
Kevin Hsueh |
Closed |
|
W38148
|
Service Contract Onsite |
Del Estampador
Work Requested: Deliver and setup lenovo laptop |
12/30/2020 02:00 pm |
Meryll Cruz |
Invoiced Inv#: 029518 |
|
W38132
|
Service Contract Remote |
Del Estampador
Work Requested: issue opening up cougar mountain |
12/22/2020 11:08 am |
Chu Hsieh |
Invoiced Inv#: 029496 |
|
W38128
|
Service Contract Remote |
Arianne Tala
Work Requested: Reconfigure extension 308 for Ross Redota |
12/21/2020 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 029494 |
|
W38097
|
Service Contract Inhouse |
Selina Ashland
Work Requested: Selina said that this laptop was still not setup as previously requested (WO 38035). She said the login screen does not pop up. it just goes straight to the windows screen. She will email Kevin the Login information. |
12/07/2020 01:07 pm |
Kevin Hsueh |
Invoiced Inv#: 029515 |
|
W38096
|
Service Contract Onsite |
Del Estampador
Work Requested: Troubleshoot/upload CMS database. |
12/07/2020 08:30 am |
Kevin Hsueh |
Closed |
|
W38060
|
Service Contract Onsite |
Arianne Tala
Work Requested: Setup remote workstation for Agat office. |
11/19/2020 02:00 pm |
Kevin Hsueh |
Closed |
|
W38052
|
Service Contract Onsite |
Arianne Tala
Work Requested: troubleshoot denali on agat workstation |
11/18/2020 08:30 am |
Kevin Hsueh |
Closed |
|
W38038
|
Service Contract Inhouse |
Cynthia Pizarro
Work Requested: set up new laptop |
11/10/2020 12:40 pm |
Kevin Hsueh |
Closed |
|
W37993
|
Service Contract Onsite |
Ma. Rodelia Estampador
Work Requested: Install Denali Update on Aris' Laptop |
10/26/2020 04:45 pm |
Kevin Hsueh |
Invoiced Inv#: 029405 |
|
W37985
|
Service Contract Remote |
Del Estampador
Work Requested: Del emailed that drive D: on server is out of disk space |
10/26/2020 10:00 am |
Chu Hsieh |
Invoiced Inv#: 029398 |
|
W37969
|
Service Contract Onsite |
Del Estampador
Work Requested: Install Denali 2020 v3 on Server and workstations |
10/22/2020 02:30 pm |
Kevin Hsueh |
Invoiced Inv#: 029380 |
|
W37947
|
Service Contract Onsite |
Arianne Tala
Work Requested: Troubleshoot Credit Card Machine network connection |
10/16/2020 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 029369 |
|
W37876
|
Service Contract Onsite |
Cynthia Pizarro
Work Requested: setup 2 IP Phones in Agat location. Deploy Sentinel One. |
10/01/2020 09:00 am |
Kevin Hsueh |
Closed |
|
W37765
|
Service Contract Onsite |
Del Estampador
Work Requested: Install Denali 2020 v2 upgrade on server and workstations. |
09/02/2020 01:00 pm |
Kevin Hsueh |
Closed |
|
W37706
|
Service Contract Onsite |
Arianne Tala
Work Requested: Agat location - unable to open their files at the store. |
08/11/2020 11:30 am |
Kevin Hsueh |
Void |
|
W37692
|
Service Contract Onsite |
Arianne Tala
Work Requested: - keep getting the pop-ups “no default client” and also the same 3CX voicemail message in my outlook and the configuration process whenever I open Microsoft office |
08/05/2020 11:00 am |
Kevin Hsueh |
Closed |
|
W37603
|
Service Contract Inhouse |
Cynthia Pizarro
Work Requested: Prepare 3 new workstations and install MS Office 2007. |
07/07/2020 09:00 am |
Elser Edward |
Invoiced Inv#: 029122 |
|
W37594
|
Service Contract Inhouse |
Cynthia Pizarro
Work Requested: Initial setup for 4 workstations. 2 for GSY and 2 for MGC. |
07/02/2020 11:00 am |
Elser Edward |
Closed |
|
W37581
|
Service Contract Onsite |
Cynthia Pizarro
Work Requested: Task: contact FAS Support to resolve FAS database issue for MGC. |
07/01/2020 06:00 am |
Kevin Hsueh |
Invoiced Inv#: 029116 |
|
W37572
|
Service Contract Onsite |
Ma. Rodelia Estampador
Work Requested: - download and perform the install - Download the update from our website: http://www.prosystems.com/support-updates/fixed-assets-updates/ . Make sure everyone is out of the program . Click on the downloaded file to start the install. Enter the password CMI2020 . On the next screen the install location will be at the bottom screen. The default install location is c:\cmitswin . Our records show you have the single user version but the program could be loaded on multiple computers. Repeat the install on all computers that need the program. If you have any problems or questions call me at the office or send an email to either my email or support@prosystems.com. |
06/26/2020 11:15 am |
Kevin Hsueh |
Void |
|
W37563
|
Service Contract Onsite |
Cynthia Pizarro
Work Requested: Terminate 1 new network line run. Network line to be ran by MGC Staff. |
06/24/2020 09:30 am |
Elser Edward |
Invoiced Inv#: 029084 |
|
W37560
|
Service Contract Remote |
Cynthia Pizarro
Work Requested: Jun unable to sent to iecostore1@iecoguam.com address |
06/22/2020 11:50 am |
Chu Hsieh |
Invoiced Inv#: 029075 |
|
W37544
|
Service Contract Remote |
Cynthia Pizarro
Work Requested: Rose request to troubleshoot email server as no new emails are being received. |
06/17/2020 07:30 am |
Chu Hsieh |
Invoiced Inv#: 029057 |
|
W37461
|
Service Contract Onsite |
Cynthia Pizarro
Work Requested: Rose unable to access PMX |
05/29/2020 01:20 pm |
Chu Hsieh |
Invoiced Inv#: 029014 |
|
W37446
|
Service Contract Remote |
Cynthia Pizarro
Work Requested: install exchange service pack 3 and Rollup 30. |
05/22/2020 05:00 pm |
Chu Hsieh |
Invoiced Inv#: 028994 |
|
W37445
|
Service Contract Onsite |
Cynthia Pizarro
Work Requested: User lost connection to server |
05/22/2020 10:30 am |
Chu Hsieh |
Invoiced Inv#: 028993 |
|
W37441
|
Service Contract Remote |
Cynthia Pizarro
Work Requested: troubleshoot GSYSRV access issue |
05/21/2020 11:30 am |
Chu Hsieh |
Invoiced Inv#: 028990 |
|
W37440
|
Service Contract Onsite |
Del Estampador
Work Requested: Install Malwarebytes on workstations at Agat location, scan, and document workstation information. |
05/22/2020 10:30 am |
Elser Edward |
Invoiced Inv#: 028989 |
|
W37437
|
Service Contract Remote |
Cynthia Pizarro
Work Requested: Continue with troubleshooting server access problems |
05/20/2020 10:00 am |
Chu Hsieh |
Invoiced Inv#: 028985 |
|
W37435
|
Service Contract Onsite |
Cynthia Pizarro
Work Requested: Test Work Order |
05/20/2020 03:13 pm |
Kevin Hsueh |
Void |
|
W37433
|
Service Contract Onsite |
Del Estampador
Work Requested: Install Denali on Aris' laptop. |
05/20/2020 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028985 |
|
W37427
|
Service Contract Onsite |
Cynthia Pizarro
Work Requested: no email flowing |
05/19/2020 11:00 am |
Chu Hsieh |
Invoiced Inv#: 028979 |
|
W37426
|
Service Contract Onsite |
Del Estampador
Work Requested: Install Malwarebytes on remaining workstations, set up workstation, assist with Denali upgrade |
05/19/2020 01:30 pm |
Elser Edward |
Invoiced Inv#: 028985 |
|
W37425
|
Service Contract Onsite |
Del Estampador
Work Requested: Install Denali Upgrade. Setup Cynthia's workstation. |
05/19/2020 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 028983 |
|
W37414
|
Service Contract Remote |
Cynthia Pizarro
Work Requested: network connection to server constantly drops. |
05/14/2020 02:35 pm |
Chu Hsieh |
Invoiced Inv#: 028972 |
|
W37408
|
Service Contract Remote |
Cynthia Pizarro
Work Requested: Install and activate Sonicwall ESA5000 license for MGC and GSY devices |
05/13/2020 02:25 pm |
Chu Hsieh |
Closed |
|
W37405
|
Service Contract Remote |
Cynthia Pizarro
Work Requested: Unable to access GSYSRV server |
05/13/2020 10:30 am |
Chu Hsieh |
Closed |
|
W37400
|
Service Contract Remote |
Cynthia Pizarro
Work Requested: Users unable to access server |
05/12/2020 10:00 am |
Chu Hsieh |
Closed |
|
W37397
|
Service Contract Onsite |
Cynthia Pizarro
Work Requested: Unable access Jamis. |
05/11/2020 03:00 pm |
Chu Hsieh |
Closed |
|
W37388
|
Service Contract Inhouse |
Cynthia Pizarro
Work Requested: Possible virus or malware |
05/06/2020 01:00 pm |
Chu Hsieh |
Closed |
|
W37379
|
Service Contract Remote |
Cynthia Pizarro
Work Requested: Metro-e issue at Agat office. Wall mount rack fell off wall. |
04/28/2020 02:15 pm |
Chu Hsieh |
Closed |
|
W37291
|
Service Contract Onsite |
Cynthia Pizarro
Work Requested: Setup new user email on standalone laptop without adding to domain |
03/10/2020 02:30 pm |
Chu Hsieh |
Closed |
|
W37287
|
Service Contract Onsite |
Cynthia Pizarro
Work Requested: MGC: Troubleshoot MS Office issue. GSY: Setup laptop on GSY domain. |
03/09/2020 09:30 am |
Elser Edward |
Void |
|
W37262
|
Service Contract Remote |
Del Estampador
Work Requested: Check Del's Outlook OST Error Message. |
02/26/2020 09:30 am |
Kevin Hsueh |
Closed |
|
W37241
|
Service Contract Onsite |
Del Estampador
Work Requested: Upgrade Denali on Server and Workstations |
02/19/2020 02:30 pm |
Kevin Hsueh |
Closed |
|
W37231
|
Service Contract Onsite |
Del Estampador
Work Requested: Check Internet. |
02/13/2020 10:30 am |
Kevin Hsueh |
Closed |
|
W37193
|
Service Contract Inhouse |
Cynthia Pizarro
Work Requested: Email issue and need to restore Google apps |
01/29/2020 01:46 pm |
Kevin Hsueh |
Invoiced Inv#: 028761 |
|
W37189
|
Service Contract Remote |
Selina Ashland
Work Requested: external incoming email are being delayed receipt |
01/24/2020 11:30 am |
Chu Hsieh |
Invoiced Inv#: 028751 |
|
W37173
|
Service Contract Onsite |
Del Estampador
Work Requested: Install Denali on Aris' Laptop. |
01/17/2020 04:00 pm |
Kevin Hsueh |
Closed |
|
W37165
|
Service Contract Onsite |
Del Estampador
Work Requested: Install Denali Update. |
01/15/2020 02:30 pm |
Kevin Hsueh |
Closed |
|
W37118
|
Service Contract Onsite |
Selina Ashland
Work Requested: Troubleshoot Selinas laptop |
12/16/2019 11:30 am |
Kevin Hsueh |
Closed |
|
W37112
|
Service Contract Onsite |
Del Estampador
Work Requested: Troubleshoot Agat Email Issue. |
12/12/2019 09:44 am |
Kevin Hsueh |
Closed |
|
W37110
|
Service Contract Onsite |
Del Estampador
Work Requested: Record and implement new 3CX Auto Attendant. |
12/11/2019 03:30 pm |
Kevin Hsueh |
Closed |
|
W37019
|
Service Contract Onsite |
Bing Mejia
Work Requested: Bing system lost trust relationship |
11/12/2019 01:00 pm |
Chu Hsieh |
Closed |
|
W37008
|
Service Contract Onsite |
Del Estampador
Work Requested: When power returned some services still not working. |
11/07/2019 01:45 pm |
Chu Hsieh |
Closed |
|
W36997
|
Service Contract Onsite |
Cynthia Pizarro
Work Requested: Metro E circuit not connecting |
11/05/2019 02:00 pm |
Chu Hsieh |
Closed |
|
W36967
|
Service Contract Onsite |
Del Estampador
Work Requested: Troubleshoot printer issue |
10/28/2019 08:30 am |
Kevin Hsueh |
Closed |
|
W36949
|
Service Contract Onsite |
Del Estampador
Work Requested: Troubleshoot phone line and credit card machine |
10/22/2019 01:30 pm |
Kevin Hsueh |
Closed |
|
W36879
|
Service Contract Onsite |
Del Estampador
Work Requested: No internet and 3CX phone |
09/27/2019 09:45 am |
Chu Hsieh |
Invoiced Inv#: 028494 |
|
W36875
|
Service Contract Inhouse |
Cynthia Pizarro
Work Requested: Setup VPN on Lenovo X1 Carbon laptop |
09/25/2019 03:30 pm |
Chu Hsieh |
Invoiced Inv#: 028497 |
|
W36872
|
Service Contract Onsite |
Cynthia Pizarro
Work Requested: Setup ViJay laptop to domain |
09/25/2019 10:00 am |
Chu Hsieh |
Invoiced Inv#: 028492 |
|
W36871
|
Service Contract Inhouse |
Cynthia Pizarro
Work Requested: Clone VJay's failing HDD to a new SSD (provided by Cynthia) |
09/24/2019 02:00 pm |
Chu Hsieh |
Invoiced Inv#: 028502 |
|
W36863
|
Service Contract Onsite |
Cynthia Pizarro
Work Requested: Setup VJay's laptop to network |
09/24/2019 10:00 am |
Chu Hsieh |
Invoiced Inv#: 028472 |
|
W36847
|
Service Contract Onsite |
Cynthia Pizarro
Work Requested: Setup new IP phone replacement for Rose and setup a new for John. |
09/16/2019 02:50 pm |
Chu Hsieh |
Void |
|
W36838
|
Service Contract Remote |
Cynthia Pizarro
Work Requested: unable to attach files on outlook web access |
09/12/2019 02:15 pm |
Chu Hsieh |
Invoiced Inv#: 028451 |
|
W36837
|
Service Contract Inhouse |
Selina Ashland
Work Requested: Installation of Cable Connector Drive for Asus Laptop |
09/12/2019 12:00 am |
Chu Hsieh |
Void |
|
W36836
|
Service Contract Inhouse |
Cynthia Pizarro
Work Requested: Installation USB to serial converter |
09/12/2019 01:45 pm |
Chu Hsieh |
Invoiced Inv#: 028451 |
|
W36835
|
Service Contract Inhouse |
Selina Ashland
Work Requested: Installation: installation of software on Asus laptop and removal of administrative restrictions. |
09/12/2019 10:30 am |
Chu Hsieh |
Invoiced Inv#: 028451 |
|
W36824
|
Service Contract Onsite |
Cynthia Pizarro
Work Requested: Rose unable to access network. Yealink phone keeps rebooting. |
09/10/2019 10:15 am |
Chu Hsieh |
Closed |
|
W36819
|
Service Contract Onsite |
Cynthia Pizarro
Work Requested: Rose is unable to see network drives |
09/09/2019 11:17 am |
Chu Hsieh |
Closed |
|
W36815
|
Service Contract Remote |
Cynthia Pizarro
Work Requested: Glenda has issues with Outlook |
09/05/2019 03:45 pm |
Chu Hsieh |
Closed |
|
W36785
|
Service Contract Remote |
Del Estampador
Work Requested: Work with Denali support to correct database issues |
08/21/2019 06:30 am |
Kevin Hsueh |
Invoiced Inv#: 028394 |
|
W36770
|
Service Contract Onsite |
Cynthia Pizarro
Work Requested: Upgrade a new pc from Windows 10 Home to Pro. Add to domain and setup profile for new user |
08/16/2019 10:00 am |
Chu Hsieh |
Invoiced Inv#: 028383 |
|
W36749
|
Service Contract Onsite |
Del Estampador
Work Requested: Troubleshoot Denali with Denali support |
08/08/2019 08:00 am |
Kevin Hsueh |
Closed |
|
W36735
|
Service Contract Onsite |
Selina Ashland
Work Requested: Troubleshoot Selina's Laptop. Troubleshoot various issues. |
08/01/2019 02:00 pm |
Kevin Hsueh |
Closed |
|
W36717
|
Service Contract Onsite |
Selina Ashland
Work Requested: Selina unable to open Outlook365 |
07/29/2019 10:00 am |
Chu Hsieh |
Void |
|
W36716
|
Service Contract Onsite |
Selina Ashland
Work Requested: Selina unable to connect Outlook 365 to Exchange 2008 |
07/29/2019 10:00 am |
Chu Hsieh |
Invoiced Inv#: 028331 |
|
W36681
|
Service Contract Onsite |
Del Estampador
Work Requested: Troubleshoot MGC Harmon Fax Line. Copy Selina Ashland's data (From old laptop) to user drive on MGC Server. |
07/10/2019 03:30 pm |
Kevin Hsueh |
Closed |
|
W36656
|
Service Contract Inhouse |
Selina Ashland
Work Requested: Copy data on Lenovo ThinkPad Laptop from SAshland profile. |
07/01/2019 10:00 am |
Kevin Hsueh |
Closed |
|
W36652
|
Service Contract Onsite |
Selina Ashland
Work Requested: Deliver and setup laptop for Selina. |
06/28/2019 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 028267 |
|
W36634
|
Service Contract Onsite |
Cynthia Pizarro
Work Requested: 3CX and internet down for GSY |
06/24/2019 09:45 am |
Chu Hsieh |
Invoiced Inv#: 028236 |
|
W36616
|
Service Contract Inhouse |
Selina Ashland
Work Requested: Setup Laptop |
06/19/2019 04:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028224 |
|
W36594
|
Service Contract Onsite |
Del Estampador
Work Requested: Install Denali 10 Update 2 |
06/11/2019 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 028206 |
|
W36561
|
Service Contract Onsite |
Selina Ashland
Work Requested: Unable to access Exchange server |
06/03/2019 02:00 pm |
Chu Hsieh |
Closed |
|
W36560
|
Service Contract Onsite |
Selina Ashland
Work Requested: Exchange not working |
06/03/2019 02:00 pm |
Chu Hsieh |
Void |
|
W36558
|
Service Contract Onsite |
Cynthia Pizarro
Work Requested: Phone down and some users unable to print |
06/03/2019 12:00 pm |
Chu Hsieh |
Closed |
|
W36482
|
Service Contract Onsite |
Cynthia Pizarro
Work Requested: Deliver and setup SonicWALL ESA 5000 |
05/08/2019 11:00 am |
Kevin Hsueh |
Closed |
|
W36470
|
Service Contract Inhouse |
Del Estampador
Work Requested: Setup and Configure SonicWALL ESA 5000 |
05/03/2019 02:00 pm |
Kevin Hsueh |
Closed |
|
W36425
|
Service Contract Onsite |
Del Estampador
Work Requested: Install Denali Update on Server and Workstation. |
04/17/2019 02:30 pm |
Kevin Hsueh |
Invoiced Inv#: 028024 |
|
W36418
|
Service Contract Onsite |
Del Estampador
Work Requested: troubleshoot printer issue |
04/16/2019 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 028016 |
|
W36406
|
Inhouse |
Del Estampador
Work Requested: Reprep workstation and install Denali. |
04/12/2019 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 028021 |
|
W36401
|
Service Contract Onsite |
Del Estampador
Work Requested: Setup front desk workstation. Troubleshoot network connection issue. |
04/11/2019 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 028000 |
|
W36395
|
Service Contract Onsite |
Del Estampador
Work Requested: setup agat location printer for Jun |
04/09/2019 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027993 |
|
W36393
|
Service Contract Inhouse |
Del Estampador
Work Requested: Reprep Lenovo M72e |
04/09/2019 08:30 am |
Kevin Hsueh |
Closed |
|
W36387
|
Service Contract Onsite |
Selina Ashland
Work Requested: Troubleshoot various laptop issues |
04/05/2019 02:00 pm |
Kevin Hsueh |
Closed |
|
W36256
|
Service Contract Onsite |
Selina Ashland
Work Requested: Troubleshoot workstation |
03/05/2019 01:00 pm |
Kevin Hsueh |
Closed |
|
W36229
|
Service Contract Onsite |
Christina Espiritu
Work Requested: Deliver and setup workstation. |
02/25/2019 10:00 am |
Kevin Hsueh |
Invoiced Inv#: 027852 |
|
W36206
|
Service Contract Onsite |
Del Estampador
Work Requested: Troubleshoot Denali on Cristina's workstation |
02/14/2019 08:30 am |
Kevin Hsueh |
Invoiced Inv#: 027823 |
|
W36190
|
Service Contract Inhouse |
Cynthia Pizarro
Work Requested: Setup HP Pavilion Computer for Marianas Gas Corporation |
02/11/2019 11:30 am |
Earl James Flores |
Void |
|
W36188
|
Service Contract Onsite |
Cynthia Pizarro
Work Requested: Update Denali |
02/08/2019 02:00 pm |
Earl James Flores |
Invoiced Inv#: 027812 |
|
W36187
|
Service Contract Onsite |
Del Estampador
Work Requested: Update Denali. |
02/08/2019 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027811 |
|
W36177
|
Service Contract Remote |
Cynthia Pizarro
Work Requested: Renew iecoguam.com domain name registration |
02/06/2019 10:30 am |
Kevin Hsueh |
Invoiced Inv#: 027781 |
|
W36176
|
Service Contract Onsite |
Del Estampador
Work Requested: Troubleshoot scanning issues |
02/06/2019 09:00 am |
Kevin Hsueh |
Invoiced Inv#: 027781 |
|
W36173
|
Service Contract Remote |
Del Estampador
Work Requested: Check MGC Agat location internet. Unable to browse. |
02/01/2019 03:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027781 |
|
W36120
|
Service Contract Onsite |
Del Estampador
Work Requested: Install Denali 9.2 Update. |
01/15/2019 02:30 pm |
Kevin Hsueh |
Closed |
|
W36095
|
Service Contract Inhouse |
Selina Ashland
Work Requested: Grant Full Access to Bong's Exchange Mailbox for Selina and Jun. |
01/08/2019 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027726 |
|
W36082
|
Service Contract Onsite |
Cynthia Pizarro
Work Requested: Swap out defective Fast Ethernet switch with gigabit switches |
01/04/2019 03:00 pm |
Chu Hsieh |
Invoiced Inv#: 027715 |
|
W36081
|
Service Contract Onsite |
Cynthia Pizarro
Work Requested: Users reported printing issues |
01/04/2019 09:45 am |
Chu Hsieh |
Invoiced Inv#: 027697 |
|
W36070
|
Service Contract Onsite |
Del Estampador
Work Requested: Troubleshoot printing issues on HP LaserJet printer. |
01/03/2019 11:00 am |
Kevin Hsueh |
Invoiced Inv#: 027697 |
|
W36057
|
Service Contract Remote |
Cynthia Pizarro
Work Requested: not receiving emails from user marie.javier@asctrust.com but receive emails from marie.unsiog@asctrust.com |
12/20/2018 03:00 pm |
Chu Hsieh |
Invoiced Inv#: 027686 |
|
W36047
|
Service Contract Onsite |
Cynthia Pizarro
Work Requested: Troubleshoot various outlook issues |
12/18/2018 02:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027606 |
|
W36030
|
Service Contract Remote |
Cynthia Pizarro
Work Requested: SSL Certificate expired issue for remote.guamshipyard.net |
12/12/2018 10:30 am |
Chu Hsieh |
Invoiced Inv#: 027606 |
|
W35980
|
Service Contract Inhouse |
Selina Ashland
Work Requested: Selena spoke with Kevin. Setup the laptops and install MS Office Professional |
12/06/2018 04:00 pm |
Earl James Flores |
Invoiced Inv#: 027974 |
|
W35974
|
Service Contract Onsite |
Selina Ashland
Work Requested: Site visit/meeting with Selina Ashland at MGC Agat Plant. |
11/27/2018 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027616 |
|
W35960
|
Service Contract Onsite |
Christina Espiritu
Work Requested: Troubleshoot MGC Agat Internet. Internet down. |
11/20/2018 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027593 |
|
W35952
|
Service Contract Remote |
Selina Ashland
Work Requested: Create new distribution group emails. Reset 1 user account password. |
11/19/2018 03:00 pm |
Kevin Hsueh |
Invoiced Inv#: 027516 |
|
W35935
|
Service Contract Onsite |
Del Estampador
Work Requested: Troubleshoot Cristina’s network connection. |
11/16/2018 01:30 pm |
Kevin Hsueh |
Invoiced Inv#: 027516 |
|
W35880
|
Service Contract Onsite |
Cynthia Pizarro
Work Requested: Troubleshoot remote desktop PC Relocate as needed |
11/02/2018 04:00 pm |
Jordan Gimmen |
Invoiced Inv#: 027516 |
|
W35876
|
Service Contract Remote |
Selina Ashland
Work Requested: Website update: Add content under Jobs Page. |
11/01/2018 04:30 pm |
Pam Castilla |
Invoiced Inv#: 027516 |
|
W35732
|
Service Contract Onsite |
Del Estampador
Work Requested: Troubleshoot Denali with support |
09/25/2018 08:30 am |
Jordan Gimmen |
Invoiced Inv#: 027336 |
|
W35658
|
Service Contract Onsite |
Del Estampador
Work Requested: Troubleshoot MGC fax to email, scan to email |
09/05/2018 10:30 am |
Jordan Gimmen |
Invoiced Inv#: 027336 |
|
W35553
|
Project Onsite |
Del Estampador
Work Requested: Deliver and set up new Denali server |
08/07/2018 02:30 pm |
Jordan Gimmen |
Invoiced Inv#: 027183 |
|
W35529
|
Project Inhouse |
Cynthia Pizarro
Work Requested: Assemble, configure and install server OS and hardware |
08/01/2018 06:55 pm |
Chu Hsieh |
Invoiced Inv#: 027183 |
|
W35517
|
Service Contract Onsite |
Cynthia Pizarro
Work Requested: Troubleshoot CCTV DVR PC |
07/31/2018 09:00 am |
Jordan Gimmen |
Invoiced Inv#: 027267 |
|
W35450
|
Service Contract Remote |
Del Estampador
Work Requested: Remote Service: Troubleshoot email for MGC |
07/13/2018 01:30 pm |
Jordan Gimmen |
Invoiced Inv#: 027156 |
|
W35268
|
Service Contract |
Del Estampador
Work Requested: Remote Service: Troubleshoot Denali - unable to pull prices or invoices in Denali Order Entry |
05/15/2018 12:30 pm |
Jordan Gimmen |
Invoiced Inv#: 026969 |
|
W35230
|
Service Contract |
Del Estampador
Work Requested: Remote Service: Troubleshoot MGC printer |
05/07/2018 02:00 pm |
Jordan Gimmen |
Invoiced Inv#: 026969 |
|
W35198
|
Service Contract |
Cynthia Pizarro
Work Requested: Troubleshoot MGC Harmon printer - possible issue with print queue on 1 PC Align plotter ink cartridges Troubleshoot Acrobat on Verny's PC |
04/30/2018 01:30 pm |
Jordan Gimmen |
Invoiced Inv#: 027019 |
|
W35197
|
Service Contract |
Del Estampador
Work Requested: Remote Support: Troubleshoot MGC accounting printer |
04/27/2018 04:30 pm |
Jordan Gimmen |
Invoiced Inv#: 027018 |
|
W35195
|
Service Contract |
Del Estampador
Work Requested: Upgrade Denali to version 8.2 |
04/26/2018 05:30 pm |
Jordan Gimmen |
Invoiced Inv#: 027006 |
|
W35163
|
Service Contract |
Del Estampador
Work Requested: Upgrade Denali to version 8.2 |
04/26/2018 03:00 pm |
Jordan Gimmen |
Invoiced Inv#: 026994 |
|
W35162
|
Service Contract |
Del Estampador
Work Requested: Remote Service: Troubleshoot outbound email |
04/20/2018 09:30 am |
Jordan Gimmen |
Invoiced Inv#: 026993 |
|
W35113
|
Service Contract |
Del Estampador
Work Requested: Remote Service: Troubleshoot incoming fax |
04/11/2018 10:00 am |
Jordan Gimmen |
Invoiced Inv#: 026894 |
|
W35068
|
Service Contract Inhouse |
Cynthia Pizarro
Work Requested: Install ES3300 ATP License |
03/29/2018 04:19 pm |
Kevin Hsueh |
Invoiced Inv#: 026857 |
|
W35060
|
Service Contract |
Del Estampador
Work Requested: Troubleshoot printer |
03/28/2018 02:00 pm |
Kevin Hsueh |
Invoiced Inv#: 026914 |
|
W35053
|
Service Contract |
Cynthia Pizarro
Work Requested: Test Work Order |
03/27/2018 04:42 pm |
Jordan Gimmen |
Closed |
|
W35040
|
Service Contract |
Del Estampador
Work Requested: Remote Support: Troubleshoot Denali - license server not running |
03/26/2018 09:30 am |
Jordan Gimmen |
Invoiced Inv#: 026908 |
|
W35034
|
Service Contract |
Cynthia Pizarro
Work Requested: Terminate network lines for new office |
03/22/2018 09:30 am |
Jordan Gimmen |
Invoiced Inv#: 026904 |
| Name | Email Address | Work Phone | Mobile Phone | Position | ||
|---|---|---|---|---|---|---|
| Arianne Tala | atala@iecoguam.com | 671-646-5261 x308 | Accounting Administrator | |||
| Aris Capiral | ACapiral@iecoguam.com | |||||
| Aris Capiral | ACapiral@iecoguam.com | |||||
| Bing Mejia | Bmejia@iecoguam.com | 671-646-5261 | 671-688-7900 | Sales & Marketing Manager | ||
| Christina Espiritu | CEspiritu@iecoguam.com | 671-646-5268 | Accounts Payable | |||
| Cynthia Pizarro | cpizarro@guamshipyard.net | 1-671-648-1160 | 1-671-888-0102 | |||
| Del Estampador | mestampador@iecoguam.com | 1-671-646-5261 | ||||
| Jun Pamintuan | JPamintuan@iecoguam.com | |||||
| Jun Pamintuan | JPamintuan@iecoguam.com | |||||
| Ma. Rodelia Estampador | MEstampador@iecoguam.com | |||||
| Ma. Rodelia Estampador | MEstampador@iecoguam.com | |||||
| Robert Tamondong | rtamondong@iecoguam.com | 671-646-5261 | Accounts Payable | |||
| Ross Redota | rredota!iecoguam.com | 671-646-5261 | AP - No longer employed | |||
| Selina Ashland | SAshland@iecoguam.com | 671-646-5268 | 671-686-2100 | |||
| Violy Saludo | vsaludo@iecoguam.com | |||||
| Violy Saludo | vsaludo@iecoguam.com |
| Description | Charge Code | Month/Year | Total Hours | Total Hours Used | Remaining Hours |
|---|
