DSI WebApp

W39176 Closed

Customer/Point of Contact:

Guam Memorial Park
Lynn Painter

Scheduled Date/Time:

03/01/2022, 08:15 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

GMP0.6011: Guam Memorial Park - Service Contract 2022

Rates:

Guam Memorial Park - Service Contract 2022 [TOTAL MONTHLY HOURS: 4]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Check CSI Acuthin Software

Work Requested by: Lynn Painter

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Lynn reported CSI AcuThin Software does not open properly. Check GMPSRV and test open. Confirmed software splash screen displays briefly then closes automatically. Software does not open. Proceed to restart GMPSRV. Test open CSI AcuThin Software and same issue persists. Advise Lynn to contact Rick Frank (software support) to advise of issue and to obtain a resolution. DSI to assist if needed.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Lynn reported CSI AcuThin Software does not open properly. Check GMPSRV and test open. Confirmed software splash screen displays briefly then closes automatically. Software does not open. Proceed to restart GMPSRV. Test open CSI AcuThin Software and same issue persists. Advise Lynn to contact Rick Frank (software support) to advise of issue and to obtain a resolution. DSI to assist if needed.	Kevin Hsueh	03/01/2022 08:15 am	03/01/2022 09:04 am	00:49

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
03/01/2022 03:23 pm	Updated status to Closed	Jessica L.
03/01/2022 10:19 am	Updated status to Submitted for Invoicing	Chu H.
03/01/2022 10:19 am	Approved.	Chu H.
03/01/2022 09:06 am	No Signature: Remote Support	Kevin H.
03/01/2022 09:06 am	Updated status to Pending Approval	Kevin H.
03/01/2022 09:06 am	Service Completed	Kevin H.
03/01/2022 09:05 am	Check-out 03/01/2022 09:04 am	Kevin H.
03/01/2022 09:05 am	Work Order Tasks Added	Kevin H.
03/01/2022 09:05 am	Updated status to Service Completed	Kevin H.
03/01/2022 09:04 am	Check-in 03/01/2022 08:15 am	Kevin H.
03/01/2022 09:03 am	Updated status to Scheduled	Kevin H.
03/01/2022 09:03 am	Assigned: Kevin Hsueh	Kevin H.
03/01/2022 09:03 am	Created workorder.	Kevin H.

Attachments 1

Filename
W39176

Work Orders