DSI WebApp

Customer/Point of Contact:

Marianas Gas Corporation
Selina Ashland (671-646-5268)

Scheduled Date/Time:

08/01/2019, 02:00 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

MGC0.6010: Marianas Gas Corporation - Service Contract 2019

Rates:

Marianas Gas Corporation - Service Contract 2019 [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

3

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Cynthia Pizarro

Date Signed:

08/01/2019

Troubleshoot Selina's Laptop. Troubleshoot various issues.

Work Requested by:

	Item	Serial Number	Notes

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Add GSY Network shared drives and install MGC Agat Canon network printer on Selinas workstation. setup Cynthias new desktop. add to GSY Domain and install PMX, Acrobat and Peachtree. Multiple Peachtree errors occur during installation. noted down error messages and will need to schedule to work with Peachtree support to resolve. Cynthia to provide Peachtree support information and GSY account information to DSI for DSI to start remote assistance request.	Kevin Hsueh	08/01/2019 01:28 pm	08/01/2019 05:13 pm	03:45

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
08/02/2019 12:30 pm	Updated status to Closed	Jessica L.
08/01/2019 06:59 pm	Updated status to Submitted for Invoicing	Chu H.
08/01/2019 06:59 pm	Approved.	Chu H.
08/01/2019 05:28 pm	Closed for Kevin, as he was having issues. Issue being checked/replicated.	Pam C.
08/01/2019 05:26 pm	Updated status to Pending Approval	Pam C.
08/01/2019 05:26 pm	Service Completed	Pam C.
08/01/2019 05:20 pm	Service Completed	Kevin H.
08/01/2019 05:20 pm	Return service required.	Kevin H.
08/01/2019 09:19 am	Updated billable hours to: 04.00	Kevin H.
08/01/2019 05:18 pm	Check-out 08/01/2019 05:13 pm	Kevin H.
08/01/2019 05:18 pm	Updated status to Service Completed	Kevin H.
08/01/2019 05:12 pm	Customer Signature Posted	Kevin H.
08/01/2019 01:51 pm	Arrived 08/01/2019 01:51 pm	Kevin H.
08/01/2019 01:28 pm	Check-in 08/01/2019 01:28 pm	Kevin H.
08/01/2019 12:07 pm	Updated status to Scheduled	Kevin H.
08/01/2019 12:07 pm	Assigned: Kevin Hsueh	Kevin H.
08/01/2019 12:07 pm	Created workorder.	Kevin H.

Filename
W36735