DSI WebApp

Customer/Point of Contact:

Marianas Gas Corporation
Cynthia Pizarro (1-671-648-1160)

Scheduled Date/Time:

05/12/2020, 10:00 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

MGC0.6011: Marianas Gas Corporation - Service Contract 2020

Rates:

Marianas Gas Corporation - Service Contract 2020 [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

No

Print Name:

Date Signed:

Users unable to access server

Work Requested by:

	Item	Serial Number	Notes

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	GsYSRV stuck. Notice considerable IP attacks. Force hard reset. checked server. Backup OK. Had Cynthia purchase Malwarebytes to temporarily protect server until new SonicWall equipment and license is received.	Chu Hsieh	05/12/2020 10:00 am	05/12/2020 11:30 am	01:30

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
05/12/2020 03:55 pm	Updated status to Closed	Jessica L.
05/12/2020 11:33 am	Updated status to Submitted for Invoicing	Chu H.
05/12/2020 11:33 am	Approved.	Chu H.
05/12/2020 11:33 am	No Signature: remote support	Chu H.
05/12/2020 11:33 am	Updated status to Pending Approval	Chu H.
05/12/2020 11:33 am	Service Completed	Chu H.
05/12/2020 01:32 am	Updated billable hours to: 02.00	Chu H.
05/12/2020 11:32 am	Check-out 05/12/2020 11:30 am	Chu H.
05/12/2020 11:32 am	Updated status to Service Completed	Chu H.
05/12/2020 11:30 am	Check-in 05/12/2020 10:00 am	Chu H.
05/12/2020 11:29 am	Updated status to Scheduled	Chu H.
05/12/2020 11:29 am	Assigned: Chu Hsieh	Chu H.
05/12/2020 11:29 am	Created workorder.	Chu H.

Filename
W37400