DSI WebApp

W37544 Invoiced

Customer/Point of Contact:

Marianas Gas Corporation
Cynthia Pizarro (1-671-648-1160)

Scheduled Date/Time:

06/17/2020, 07:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

MGC0.6011: Marianas Gas Corporation - Service Contract 2020

Rates:

Marianas Gas Corporation - Service Contract 2020 [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

029057

Work Requested

Rose request to troubleshoot email server as no new emails are being received.

Work Requested by: Cynthia Pizarro

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 2

Summary of Tasks

Found out drive is was out of disk space. Enable circular logging on Exchange. Deleted Crash Dump files. Freed up disk space. Incoming emails flowing properly. Deleted some old ex-employee mailboxes and server files per Cynthia approval. Clean up disk spaces of temp files

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Tested outgoing email and it was fine. No incoming emails flowing in. Restarted SonicWall ES5000 and issue remains. Will continue to troubleshoot once at office.	Chu Hsieh	06/17/2020 07:30 am	06/17/2020 08:30 am	01:00
2	Found out drive is was out of disk space. Enable circular logging on Exchange. Deleted Crash Dump files. Freed up disk space. Incoming emails flowing properly. Deleted some old ex-employee mailboxes and server files per Cynthia approval. Clean up disk spaces of temp files	Chu Hsieh	06/17/2020 09:30 am	06/17/2020 11:00 am	01:30

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 17

Date/Time	Comment	Tech
06/17/2020 05:59 pm	Updated status to Invoiced	Jessica L.
06/17/2020 05:59 pm	Updated status to Invoiced	Jessica L.
06/17/2020 05:08 pm	Updated status to Submitted for Invoicing	Chu H.
06/17/2020 05:08 pm	Approved.	Chu H.
06/17/2020 11:48 am	No Signature: remote support	Chu H.
06/17/2020 11:48 am	Updated status to Pending Approval	Chu H.
06/17/2020 11:48 am	Service Completed	Chu H.
06/17/2020 11:46 am	Check-out 06/17/2020 10:00 am	Chu H.
06/17/2020 11:46 am	Work Order Tasks Added	Chu H.
06/17/2020 11:46 am	Updated status to Service Completed	Chu H.
06/17/2020 11:43 am	Check-in 06/17/2020 09:30 am	Chu H.
06/17/2020 11:42 am	Check-out 06/17/2020 08:30 am	Chu H.
06/17/2020 11:42 am	Updated status to In Progress	Chu H.
06/17/2020 11:39 am	Check-in 06/17/2020 07:30 am	Chu H.
06/17/2020 11:39 am	Updated status to Scheduled	Chu H.
06/17/2020 11:39 am	Assigned: Chu Hsieh	Chu H.
06/17/2020 11:39 am	Created workorder.	Chu H.

Attachments 1

Filename
W37544

Work Orders