DSI WebApp

W38801 Closed

Customer/Point of Contact:

Roberts, Fowler & Visosky
Sophia Sanchez (671-646-1222)

Scheduled Date/Time:

09/27/2021, 03:00 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

RFVL.6005: Roberts Fowler & Visosky - Service Contract 2021

Rates:

Roberts Fowler & Visosky - Service Contract 2021 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

4

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

Yes

Print Name:

Kalene Cruz

Date Signed:

09/29/2021

Work Requested

Kcruz system constantly reboots

Work Requested by: Sophia Sanchez

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 3

Summary of Tasks

Deliver PC to RFV. Add to domain, install Office 2016, immigrant pro, PDF Nuance, adobe reader, sentinelone and setup printer

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Unable to access SSD even when removed attached to another PC. PC boots fine on old HDD. Sophia will purchase a new ssd.	Chu Hsieh	09/26/2021 03:00 pm	09/27/2021 04:00 pm	01:00
2	Replace with new 500GB SSD provided by Sophia. Still systems constantly reboots when trying to install fresh copy of Windows 10 Pro OS. Set BIOS to disable multicore and system installed OS properly.	Chu Hsieh	09/28/2021 02:00 pm	09/28/2021 04:00 pm	02:00
3	Deliver PC to RFV. Add to domain, install Office 2016, immigrant pro, PDF Nuance, adobe reader, sentinelone and setup printer	Chu Hsieh	09/29/2021 09:30 am	09/29/2021 10:23 am	00:53

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 20

Date/Time	Comment	Tech
09/29/2021 01:57 pm	Updated status to Closed	Jessica L.
09/29/2021 10:26 am	Updated status to Submitted for Invoicing	Chu H.
09/29/2021 10:26 am	Approved.	Chu H.
09/29/2021 10:26 am	Updated status to Pending Approval	Chu H.
09/29/2021 10:26 am	Service Completed	Chu H.
09/29/2021 10:25 am	Customer Signature Posted	Chu H.
09/29/2021 10:24 am	Check-out 09/29/2021 10:23 am	Chu H.
09/29/2021 10:24 am	Work Order Tasks Added	Chu H.
09/29/2021 10:24 am	Updated status to Service Completed	Chu H.
09/29/2021 10:23 am	Check-in 09/29/2021 09:30 am	Chu H.
09/29/2021 10:22 am	Check-out 09/28/2021 04:00 pm	Chu H.
09/29/2021 10:22 am	Updated status to In Progress	Chu H.
09/29/2021 10:19 am	Check-in 09/28/2021 02:00 pm	Chu H.
09/29/2021 10:19 am	Check-out 09/27/2021 04:00 pm	Chu H.
09/29/2021 10:19 am	Updated status to In Progress	Chu H.
09/29/2021 10:16 am	Arrived 09/27/2021 03:00 pm	Chu H.
09/29/2021 10:16 am	Check-in 09/26/2021 03:00 pm	Chu H.
09/29/2021 10:15 am	Updated status to Scheduled	Chu H.
09/29/2021 10:15 am	Assigned: Chu Hsieh	Chu H.
09/29/2021 10:15 am	Created workorder.	Chu H.

Attachments 1

Filename
W38801

Work Orders