W38801   Closed

09/27/2021, 03:00 pm   
Onsite
Service Contract
RFVL.6005: Roberts Fowler & Visosky - Service Contract 2021
Roberts Fowler & Visosky - Service Contract 2021 [TOTAL ANNUAL HOURS: 2]
2
4
Chu Hsieh
Yes
Kalene Cruz
09/29/2021

Work Requested

Kcruz system constantly reboots
Work Requested by: Sophia Sanchez

Items Dropped Off 0

Item Serial Number Notes

Work Completed 3

Summary of Tasks

Deliver PC to RFV. Add to domain, install Office 2016, immigrant pro, PDF Nuance, adobe reader, sentinelone and setup printer
Work Completed Technician Check-in Check-out Actual Hrs
1 Unable to access SSD even when removed attached to another PC. PC boots fine on old HDD. Sophia will purchase a new ssd. Chu Hsieh
09/26/2021 03:00 pm 09/27/2021 04:00 pm 01:00
2 Replace with new 500GB SSD provided by Sophia. Still systems constantly reboots when trying to install fresh copy of Windows 10 Pro OS. Set BIOS to disable multicore and system installed OS properly. Chu Hsieh
09/28/2021 02:00 pm 09/28/2021 04:00 pm 02:00
3 Deliver PC to RFV. Add to domain, install Office 2016, immigrant pro, PDF Nuance, adobe reader, sentinelone and setup printer Chu Hsieh
09/29/2021 09:30 am 09/29/2021 10:23 am 00:53

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 20

Date/Time Comment Tech
09/29/2021 01:57 pm Updated status to Closed Jessica L.
09/29/2021 10:26 am Updated status to Submitted for Invoicing Chu H.
09/29/2021 10:26 am Approved. Chu H.
09/29/2021 10:26 am Updated status to Pending Approval Chu H.
09/29/2021 10:26 am Service Completed Chu H.
09/29/2021 10:25 am Customer Signature Posted Chu H.
09/29/2021 10:24 am Check-out 09/29/2021 10:23 am Chu H.
09/29/2021 10:24 am Work Order Tasks Added Chu H.
09/29/2021 10:24 am Updated status to Service Completed Chu H.
09/29/2021 10:23 am Check-in 09/29/2021 09:30 am Chu H.
09/29/2021 10:22 am Check-out 09/28/2021 04:00 pm Chu H.
09/29/2021 10:22 am Updated status to In Progress Chu H.
09/29/2021 10:19 am Check-in 09/28/2021 02:00 pm Chu H.
09/29/2021 10:19 am Check-out 09/27/2021 04:00 pm Chu H.
09/29/2021 10:19 am Updated status to In Progress Chu H.
09/29/2021 10:16 am Arrived 09/27/2021 03:00 pm Chu H.
09/29/2021 10:16 am Check-in 09/26/2021 03:00 pm Chu H.
09/29/2021 10:15 am Updated status to Scheduled Chu H.
09/29/2021 10:15 am Assigned: Chu Hsieh Chu H.
09/29/2021 10:15 am Created workorder. Chu H.

Attachments 1

Filename
W38801