W38873   Closed

11/03/2021, 12:30 pm   
Remote
Normal
BLAW.2001: Brooks - Lenovo Server Project
Brooks - Lenovo Server Project [TOTAL ANNUAL HOURS: 2]
2
1
Kevin Hsueh
No

Work Requested

Troubleshoot email issues. No emails being received on clxns@guamlaw.net
Work Requested by: Lisa Brooks

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Lisa reported the court advised her emails being sent to clxns@guamlaw.net were bouncing back. Send test email and receive bounce back message stating email not able to be delivered. Check Exchange Management Console and noted that clxns@guamlaw.net email distribution group was set to only receive emails from within the organization. Configure clxns@guamlaw.net to receive emails from inside and outside the organization. Test send email to clxns@guamlaw.net after configuration change and confirmed email is received.
Work Completed Technician Check-in Check-out Actual Hrs
1 Lisa reported the court advised her emails being sent to clxns@guamlaw.net were bouncing back. Send test email and receive bounce back message stating email not able to be delivered. Check Exchange Management Console and noted that clxns@guamlaw.net email distribution group was set to only receive emails from within the organization. Configure clxns@guamlaw.net to receive emails from inside and outside the organization. Test send email to clxns@guamlaw.net after configuration change and confirmed email is received. Kevin Hsueh
11/03/2021 12:30 pm 11/03/2021 01:16 pm 00:46

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 13

Date/Time Comment Tech
11/04/2021 04:09 pm Updated status to Closed Jessica L.
11/03/2021 06:11 pm Updated status to Submitted for Invoicing Chu H.
11/03/2021 06:11 pm Approved. Chu H.
11/03/2021 01:19 pm No Signature: Project Kevin H.
11/03/2021 01:19 pm Updated status to Pending Approval Kevin H.
11/03/2021 01:19 pm Service Completed Kevin H.
11/03/2021 01:18 pm Check-out 11/03/2021 01:16 pm Kevin H.
11/03/2021 01:18 pm Work Order Tasks Added Kevin H.
11/03/2021 01:18 pm Updated status to Service Completed Kevin H.
11/03/2021 01:16 pm Check-in 11/03/2021 12:30 pm Kevin H.
11/03/2021 01:14 pm Updated status to Scheduled Kevin H.
11/03/2021 01:14 pm Assigned: Kevin Hsueh Kevin H.
11/03/2021 01:14 pm Created workorder. Kevin H.

Attachments 1

Filename
W38873