DSI WebApp

W38877 Closed

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Jacob Tareyama

Scheduled Date/Time:

11/04/2021, 02:30 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

AMBY.6001: Ambyth - Service Contract (08/09/21 - 08/08/22)

Rates:

Ambyth - Service Contract (08/09/21 - 08/08/22) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Christi Taijeron

Date Signed:

11/04/2021

Work Requested

Troubleshoot issues at Warehouse office

Work Requested by: Jacob Tareyama

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Check warehouse location Xerox workflow scanning. workflow scanning always fails. test path to destination for workflow scanning on xerox web interface and confirmed the test passed. Contact Xerox. Per Ursula, the Xerox software may need to be flashed or updated. Xerox will create a trouble ticket. Noted internet speed at Warehouse extremely slow. Contact Docomo and Sean Ly advised a ticket will be created and a tech will be dispatched to site.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Check warehouse location Xerox workflow scanning. workflow scanning always fails. test path to destination for workflow scanning on xerox web interface and confirmed the test passed. Contact Xerox. Per Ursula, the Xerox software may need to be flashed or updated. Xerox will create a trouble ticket. Noted internet speed at Warehouse extremely slow. Contact Docomo and Sean Ly advised a ticket will be created and a tech will be dispatched to site.	Kevin Hsueh	11/04/2021 02:30 pm	11/04/2021 04:10 pm	01:40

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
11/08/2021 04:05 pm	Updated status to Closed	Jessica L.
11/08/2021 12:03 pm	Updated status to Submitted for Invoicing	Chu H.
11/08/2021 12:03 pm	Approved.	Chu H.
11/04/2021 04:13 pm	Updated status to Pending Approval	Kevin H.
11/04/2021 04:13 pm	Service Completed	Kevin H.
11/04/2021 04:12 pm	Check-out 11/04/2021 04:10 pm	Kevin H.
11/04/2021 04:12 pm	Work Order Tasks Added	Kevin H.
11/04/2021 04:12 pm	Updated status to Service Completed	Kevin H.
11/04/2021 04:09 pm	Arrived 11/04/2021 02:30 pm	Kevin H.
11/04/2021 04:08 pm	Customer Signature Posted	Kevin H.
11/04/2021 04:07 pm	Check-in 11/04/2021 02:30 pm	Kevin H.
11/04/2021 03:10 pm	Updated status to Scheduled	Kevin H.
11/04/2021 03:10 pm	Assigned: Kevin Hsueh	Kevin H.
11/04/2021 03:10 pm	Created workorder.	Kevin H.

Attachments 1

Filename
W38877

Work Orders