DSI WebApp

W39216 Closed

Customer/Point of Contact:

Roberts, Fowler & Visosky
Tim Roberts (16716461222)

Scheduled Date/Time:

03/15/2022, 04:30 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

RFVL.6006: Roberts Fowler & Visosky - Service Contract 2022

Rates:

Roberts Fowler & Visosky - Service Contract 2022 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

Yes

Print Name:

Andrea

Date Signed:

03/17/2022

Work Requested

Remote session with Tim Roberts. Various issues with his home PC

Work Requested by: Tim Roberts

Items Dropped Off 1

	Item	Serial Number	Notes
1	Lenovo Thinkcentre	MJ0AAY9S	No cord included

Work Completed 2

Summary of Tasks

Clone existing 1TB HDD to 2TB SSD (customer provided). Uninstall MS Office 2007 and reinstall Office365. Did work around to get Outlook 365 to work with Exchange 2010.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Remotely connect to Tim's PC. System running slow and also running two versions of Office 2007 and Office 365. Suggest upgrading the HDD to SSD. Tim will have his PC drop off at DSI office along with 2TB SSD that they will purchase	Chu Hsieh	03/15/2022 04:40 pm	03/15/2022 05:05 pm	00:25
	2	Clone existing 1TB HDD to 2TB SSD (customer provided). Uninstall MS Office 2007 and reinstall Office365. Did work around to get Outlook 365 to work with Exchange 2010.	Chu Hsieh	03/16/2022 01:00 pm	03/16/2022 02:30 pm	01:30

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 18

Date/Time	Comment	Tech
03/17/2022 12:58 pm	Updated status to Closed	Jessica L.
03/17/2022 12:34 pm	Customer Signature Posted	Jessica L.
03/17/2022 11:41 am	Updated status to Submitted for Invoicing	Chu H.
03/17/2022 11:41 am	Approved.	Chu H.
03/17/2022 11:41 am	Signature for Later: Waiting customer pickup	Chu H.
03/17/2022 11:41 am	Updated status to Pending Approval	Chu H.
03/17/2022 11:41 am	Service Completed	Chu H.
03/17/2022 11:39 am	Check-out 03/16/2022 02:30 pm	Chu H.
03/17/2022 11:39 am	Work Order Tasks Added	Chu H.
03/17/2022 11:39 am	Updated status to Service Completed	Chu H.
03/17/2022 11:37 am	Check-in 03/16/2022 01:00 pm	Chu H.
03/16/2022 09:46 am	Added customer equipment.	Crystal M.
03/15/2022 05:42 pm	Check-out 03/15/2022 05:05 pm	Chu H.
03/15/2022 05:42 pm	Updated status to In Progress	Chu H.
03/15/2022 05:40 pm	Check-in 03/15/2022 04:40 pm	Chu H.
03/15/2022 11:23 am	Updated status to Scheduled	Chu H.
03/15/2022 11:23 am	Assigned: Chu Hsieh	Chu H.
03/15/2022 11:23 am	Created workorder.	Chu H.

Attachments 2

Filename
Items Received Chloe Sanchez 03/16/2022 09:46 am
W39216

Work Orders