DSI WebApp

W39247 Closed

Customer/Point of Contact:

Isa Dental
Linda Santos (1-671-646-7982)

Scheduled Date/Time:

03/28/2022, 09:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

IDC0.6013: Isa Dental - Service Contract (03/01/22 - 02/28/23)

Rates:

Isa Dental - Service Contract (03/01/22 - 02/28/23) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot TimeQPlus Access.

Work Requested by: Linda Santos

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Unable to access TimeQPlus on server and workstation. TimeQPlus service not starting. Port issue. Update TimeQPlus config file using steps provided by Acroprint previously to update TimeQPlus server broadcast port on config file. Confirmed TimeQPlus service starts and runs properly. Attempt to open TimeQPlus but new error present: "The index '0' is outside the list of entities in this view". Submit trouble ticket with Acroprint for this issue. Trouble Ticket 675775 created with Acroprint.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Unable to access TimeQPlus on server and workstation. TimeQPlus service not starting. Port issue. Update TimeQPlus config file using steps provided by Acroprint previously to update TimeQPlus server broadcast port on config file. Confirmed TimeQPlus service starts and runs properly. Attempt to open TimeQPlus but new error present: "The index '0' is outside the list of entities in this view". Submit trouble ticket with Acroprint for this issue. Trouble Ticket 675775 created with Acroprint.	Kevin Hsueh	03/28/2022 09:30 am	03/28/2022 10:16 am	00:46

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
03/28/2022 12:04 pm	Updated status to Closed	Jessica L.
03/28/2022 11:33 am	Updated status to Submitted for Invoicing	Chu H.
03/28/2022 11:33 am	Approved.	Chu H.
03/28/2022 10:55 am	No Signature: Remote Support	Kevin H.
03/28/2022 10:55 am	Updated status to Pending Approval	Kevin H.
03/28/2022 10:55 am	Service Completed	Kevin H.
03/28/2022 10:18 am	Check-out 03/28/2022 10:16 am	Kevin H.
03/28/2022 10:18 am	Work Order Tasks Added	Kevin H.
03/28/2022 10:18 am	Updated status to Service Completed	Kevin H.
03/28/2022 10:15 am	Check-in 03/28/2022 09:30 am	Kevin H.
03/28/2022 10:14 am	Updated status to Scheduled	Kevin H.
03/28/2022 10:14 am	Assigned: Kevin Hsueh	Kevin H.
03/28/2022 10:14 am	Created workorder.	Kevin H.

Attachments 1

Filename
W39247

Work Orders