DSI WebApp

W39391 Closed

Customer/Point of Contact:

Roberts, Fowler & Visosky
Sophia Sanchez (671-646-1222)

Scheduled Date/Time:

05/19/2022, 09:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

RFVL.6006: Roberts Fowler & Visosky - Service Contract 2022

Rates:

Roberts Fowler & Visosky - Service Contract 2022 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Sophia reported some recipients not receiving emails and later found emails sent from Guamlawoffice.com are marked as spam and in their junk folder

Work Requested by: Sophia Sanchez

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Work with Sonicwall tech support and found that outgoing emails sent from SonicWall's SMTP server are being mark as spam due to their IP address 162.215.249.25 is listed on a blacklist database server. SonicWall is working on getting the IP address whitelisted.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Work with Sonicwall tech support and found that outgoing emails sent from SonicWall's SMTP server are being mark as spam due to their IP address 162.215.249.25 is listed on a blacklist database server. SonicWall is working on getting the IP address whitelisted.	Chu Hsieh	05/19/2022 09:30 am	05/19/2022 10:21 am	00:51

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
05/19/2022 11:02 am	Updated status to Closed	Jessica L.
05/19/2022 10:26 am	Updated status to Submitted for Invoicing	Chu H.
05/19/2022 10:26 am	Approved.	Chu H.
05/19/2022 10:25 am	No Signature: remote	Chu H.
05/19/2022 10:25 am	Updated status to Pending Approval	Chu H.
05/19/2022 10:25 am	Service Completed	Chu H.
05/19/2022 10:23 am	Check-out 05/19/2022 10:21 am	Chu H.
05/19/2022 10:23 am	Work Order Tasks Added	Chu H.
05/19/2022 10:23 am	Updated status to Service Completed	Chu H.
05/19/2022 10:21 am	Check-in 05/19/2022 09:30 am	Chu H.
05/19/2022 10:20 am	Updated status to Pending Schedule	Chu H.
05/19/2022 10:20 am	Assigned: Chu Hsieh	Chu H.
05/19/2022 10:20 am	Created workorder.	Chu H.

Attachments 1

Filename
W39391

Work Orders