DSI WebApp

W39460 Closed

Customer/Point of Contact:

Guam Department of Education
Mariann Lujan (671-475-2426)

Scheduled Date/Time:

06/07/2022, 10:00 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

GDOE.5055: A&M PO 20200908 ActivPanel 75in Install

Rates:

A&M PO 20200908 ActivPanel 75in Install [TOTAL ANNUAL HOURS: 46]

Remaining Hours:

46

Est. Service Time (hrs):

0

Reference/PO #:

Taken By:

Kylene Hsieh

Customer Signature:

Yes

Print Name:

John Castro

Date Signed:

06/07/2022

Work Requested

troubleshoot panel Asset: 47364 Serial number: 75W26-K7HBDN1290036 Model: AP7-U75-EU1 Rm: 28 please see attached for instructions

Work Requested by: Mariann Lujan

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Attempted to reflash firmware on Promethean Panel with new software provided by promethean but was unsuccessful. Confirmed Promethean panel is having a motherboard issue. DSI to contact Promethean support on the occurring issue with the panel.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Attempted to reflash firmware on Promethean Panel with new software provided by promethean but was unsuccessful. Confirmed Promethean panel is having a motherboard issue. DSI to contact Promethean support on the occurring issue with the panel.	Charles Rafanan	06/07/2022 09:25 am	06/07/2022 10:27 am	01:02

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 21

Date/Time	Comment	Tech
06/08/2022 05:13 pm	Updated status to Closed	Jessica L.
06/08/2022 05:00 pm	Modified workorder.	Kevin H.
06/08/2022 05:00 pm	Rates modified to A&M PO 20200908 ActivPanel 75in Install: $0.00	Kevin H.
06/08/2022 05:00 pm	Updated Estimated Service Time (hrs) to	Kevin H.
06/07/2022 04:59 pm	Updated status to Submitted for Invoicing	Chu H.
06/07/2022 04:59 pm	Approved.	Chu H.
06/07/2022 10:32 am	Updated status to Pending Approval	Charles R.
06/07/2022 10:32 am	Service Completed	Charles R.
06/07/2022 10:31 am	Check-out 06/07/2022 10:27 am	Charles R.
06/07/2022 10:31 am	Work Order Tasks Added	Charles R.
06/07/2022 10:31 am	Updated status to Service Completed	Charles R.
06/07/2022 10:24 am	Customer Signature Posted	Charles R.
06/07/2022 09:37 am	Arrived 06/07/2022 09:36 am	Charles R.
06/07/2022 09:25 am	Check-in 06/07/2022 09:25 am	Charles R.
06/07/2022 08:55 am	Modified workorder.	Kevin H.
06/07/2022 08:55 am	Unassigned: Kevin Hsueh	Kevin H.
06/07/2022 08:55 am	Assigned: Charles Rafanan	Kevin H.
06/07/2022 08:55 am	Updated Estimated Service Time (hrs) to	Kevin H.
06/02/2022 04:01 pm	Updated status to Scheduled	Kylene H.
06/02/2022 04:01 pm	Assigned: Kevin Hsueh	Kylene H.
06/02/2022 04:01 pm	Created workorder.	Kylene H.

Attachments 1

Filename
W39460

Work Orders