DSI WebApp

W39674 Closed

Customer/Point of Contact:

Guam Department of Education
Camille

Scheduled Date/Time:

08/25/2022, 12:15 pm

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

GDOE.5061: A&M PO 20200736 ActivPanel 75in Install

Rates:

A&M PO 20200736 ActivPanel 75in Install [TOTAL ANNUAL HOURS: 118]

Remaining Hours:

118

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kylene Hsieh

Customer Signature:

Yes

Print Name:

Camille Manzano

Date Signed:

08/25/2022

Work Requested

troubleshoot panel - not turning on at Upi Elementary School SN: 75W26-K9HLDN1070063 Location: Rm G101 GDOE Asset: 46692 Number: 929-4174

Work Requested by: Camille

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Followed the documentation provided by Promethean to troubleshoot ActivPanel. Also tried to reflash using flash drive. After reflashing, panel boots up but is stuck at the Promethean logo.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Followed the documentation provided by Promethean to troubleshoot ActivPanel. Also tried to reflash using flash drive. After reflashing, panel boots up but is stuck at the Promethean logo.	Jayson Larot	08/25/2022 11:47 am	08/25/2022 01:15 pm	01:28

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 18

Date/Time	Comment	Tech
08/29/2022 02:07 pm	Updated status to Closed	Jessica L.
08/29/2022 12:07 pm	Updated status to Submitted for Invoicing	Chu H.
08/29/2022 12:07 pm	Approved.	Chu H.
08/26/2022 11:24 am	Updated status to Pending Approval	Jayson L.
08/26/2022 11:24 am	Service Completed	Jayson L.
08/26/2022 11:23 am	Service Completed	Jayson L.
08/26/2022 11:23 am	Return service required.	Jayson L.
08/25/2022 01:41 pm	Service Completed	Jayson L.
08/25/2022 01:41 pm	Return service required.	Jayson L.
08/25/2022 01:38 pm	Check-out 08/25/2022 01:15 pm	Jayson L.
08/25/2022 01:38 pm	Work Order Tasks Added	Jayson L.
08/25/2022 01:38 pm	Updated status to Service Completed	Jayson L.
08/25/2022 01:31 pm	Customer Signature Posted	Jayson L.
08/25/2022 12:11 pm	Arrived 08/25/2022 12:11 pm	Jayson L.
08/25/2022 11:47 am	Check-in 08/25/2022 11:47 am	Jayson L.
08/24/2022 03:02 pm	Updated status to Scheduled	Kylene H.
08/24/2022 03:02 pm	Assigned: Jayson Larot	Kylene H.
08/24/2022 03:02 pm	Created workorder.	Kylene H.

Attachments 1

Filename
W39674

Work Orders