DSI WebApp

W39681 Closed

Customer/Point of Contact:

Micronesian Divers Association
Lee Webber (1-671-479-4646)

Scheduled Date/Time:

08/26/2022, 09:00 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

MDA0.6009: Micronesian Divers Association - Service Contract (08/02/22 - 08/01/23)

Rates:

Micronesian Divers Association - Service Contract (08/02/22 - 08/01/23_ [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Check new IT&E Fiber Internet Circuit

Work Requested by: Lee Webber

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Configure IT&E Fiber Circuit MDA SonicWALL (IP: 64.44.203.118; Subnet: 255.255.255.252; Gateway: 64.44.203.117; DNS1: 202.88.64.52; DNS2: 210.23.88.150). Configured Load Balancing on SonicWALL. No internet connection. Advised IT&E that same IP Settings were configured on a known good laptop and still no internet connection. IT&E advised to configure new IP settings (IP: 69.44.203.118; Subnet: 255.255.255.252; Gateway: 69.44.203.117; DNS1: 202.88.64.52; DNS2: 210.23.88.150) and confirmed internet is accessible. Run speed tests and confirmed speeds of 81Mbps Download and 81Mbps Upload.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Configure IT&E Fiber Circuit MDA SonicWALL (IP: 64.44.203.118; Subnet: 255.255.255.252; Gateway: 64.44.203.117; DNS1: 202.88.64.52; DNS2: 210.23.88.150). Configured Load Balancing on SonicWALL. No internet connection. Advised IT&E that same IP Settings were configured on a known good laptop and still no internet connection. IT&E advised to configure new IP settings (IP: 69.44.203.118; Subnet: 255.255.255.252; Gateway: 69.44.203.117; DNS1: 202.88.64.52; DNS2: 210.23.88.150) and confirmed internet is accessible. Run speed tests and confirmed speeds of 81Mbps Download and 81Mbps Upload.	Kevin Hsueh	08/26/2022 09:00 am	08/26/2022 10:00 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
08/29/2022 02:10 pm	Updated status to Closed	Jessica L.
08/29/2022 12:03 pm	Updated status to Submitted for Invoicing	Chu H.
08/29/2022 12:03 pm	Approved.	Chu H.
08/26/2022 10:41 am	No Signature: Remote Support	Kevin H.
08/26/2022 10:41 am	Updated status to Pending Approval	Kevin H.
08/26/2022 10:41 am	Service Completed	Kevin H.
08/26/2022 10:33 am	Check-out 08/26/2022 10:00 am	Kevin H.
08/26/2022 10:33 am	Work Order Tasks Added	Kevin H.
08/26/2022 10:33 am	Updated status to Service Completed	Kevin H.
08/26/2022 10:29 am	Check-in 08/26/2022 09:00 am	Kevin H.
08/26/2022 10:28 am	Updated status to Scheduled	Kevin H.
08/26/2022 10:28 am	Assigned: Kevin Hsueh	Kevin H.
08/26/2022 10:28 am	Created workorder.	Kevin H.

Attachments 1

Filename
W39681

Work Orders