DSI WebApp

W39819 Closed

Customer/Point of Contact:

Roberts, Fowler & Visosky
Monique Sanchez

Scheduled Date/Time:

10/07/2022, 10:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

RFVL.6006: Roberts Fowler & Visosky - Service Contract 2022

Rates:

Roberts Fowler & Visosky - Service Contract 2022 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot Monique's Outlook issue.

Work Requested by: Monique Sanchez

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Remote support with Monique. Monique's outlook contact entry was staying open and not able to close. Repair outlook and issue still persists. Change view settings for Contacts in outlook and all contacts can be viewed properly now. Suggest to Monique to perform a full uninstall and reinstall of MS Office. Monique to advise when the best time for this service will be.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Remote support with Monique. Monique's outlook contact entry was staying open and not able to close. Repair outlook and issue still persists. Change view settings for Contacts in outlook and all contacts can be viewed properly now. Suggest to Monique to perform a full uninstall and reinstall of MS Office. Monique to advise when the best time for this service will be.	Kevin Hsueh	10/07/2022 10:30 am	10/07/2022 11:12 am	00:42

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
10/10/2022 10:20 am	Updated status to Closed	Jessica L.
10/10/2022 09:19 am	Updated status to Submitted for Invoicing	Chu H.
10/10/2022 09:19 am	Approved.	Chu H.
10/07/2022 11:14 am	No Signature: Remote Support	Kevin H.
10/07/2022 11:14 am	Updated status to Pending Approval	Kevin H.
10/07/2022 11:14 am	Service Completed	Kevin H.
10/07/2022 11:13 am	Check-out 10/07/2022 11:12 am	Kevin H.
10/07/2022 11:13 am	Work Order Tasks Added	Kevin H.
10/07/2022 11:13 am	Updated status to Service Completed	Kevin H.
10/07/2022 11:12 am	Check-in 10/07/2022 10:30 am	Kevin H.
10/07/2022 11:11 am	Updated status to Scheduled	Kevin H.
10/07/2022 11:11 am	Assigned: Kevin Hsueh	Kevin H.
10/07/2022 11:11 am	Created workorder.	Kevin H.

Attachments 1

Filename
W39819

Work Orders