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W39891 Closed

Customer/Point of Contact:

Isa Dental
Linda Santos (1-671-646-7982)

Scheduled Date/Time:

11/14/2022, 09:30 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

IDC0.6013: Isa Dental - Service Contract (03/01/22 - 02/28/23)

Rates:

Isa Dental - Service Contract (03/01/22 - 02/28/23) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Linda Santos

Date Signed:

11/14/2022

Work Requested

Troubleshoot Lori's workstation. Workstation unable to boot up properly.

Work Requested by: Linda Santos

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Lori's workstation unable to boot up. HDD not detected. Reseat HDD SATA cable and reboot workstation. HDD detected. Ran hardware test and HDD failed SMART test and is showing signs of failure. Workstation boots to windows but is running slow. DSI to provide a quote for a new 500GB SSD.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Lori's workstation unable to boot up. HDD not detected. Reseat HDD SATA cable and reboot workstation. HDD detected. Ran hardware test and HDD failed SMART test and is showing signs of failure. Workstation boots to windows but is running slow. DSI to provide a quote for a new 500GB SSD.	Kevin Hsueh	11/14/2022 09:21 am	11/14/2022 09:55 am	00:34

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
11/15/2022 09:05 am	Updated status to Closed	Jessica L.
11/15/2022 08:57 am	Updated status to Submitted for Invoicing	Chu H.
11/15/2022 08:57 am	Approved.	Chu H.
11/14/2022 09:58 am	Updated status to Pending Approval	Kevin H.
11/14/2022 09:58 am	Service Completed	Kevin H.
11/14/2022 09:57 am	Check-out 11/14/2022 09:55 am	Kevin H.
11/14/2022 09:57 am	Work Order Tasks Added	Kevin H.
11/14/2022 09:57 am	Updated status to Service Completed	Kevin H.
11/14/2022 09:49 am	Customer Signature Posted	Kevin H.
11/14/2022 09:33 am	Arrived 11/14/2022 09:33 am	Kevin H.
11/14/2022 09:21 am	Check-in 11/14/2022 09:21 am	Kevin H.
11/14/2022 09:15 am	Updated status to Scheduled	Kevin H.
11/14/2022 09:15 am	Assigned: Kevin Hsueh	Kevin H.
11/14/2022 09:15 am	Created workorder.	Kevin H.

Attachments 1

Filename
W39891

Work Orders