DSI WebApp

W39997 Closed

Customer/Point of Contact:

Fargo Pacific, Inc.
Bong Guzman

Scheduled Date/Time:

01/04/2023, 01:00 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

FARG.6002: Fargo Pacific - Service Contract (05/05/22 - 05/04/23)

Rates:

Fargo Pacific - Service Contract (05/05/22 - 05/04/23) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Per Bong Guzman, he is not receiving any inbound emails since this morning.

Work Requested by: Bong Guzman

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Remote Support with Bong Guzman to troubleshoot issue he reported. Confirmed Outlook shows exchange connection is active. Test send email to bguzman@fargogu.com from kevin@dimensionsystems.com and confirmed test email is received in Bong Guzman's Outlook inbox. No issue present. Advised Bong Guzman that the issue may have been intermittent as Rackspace website shows current issues with Hosted Exchange.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Remote Support with Bong Guzman to troubleshoot issue he reported. Confirmed Outlook shows exchange connection is active. Test send email to bguzman@fargogu.com from kevin@dimensionsystems.com and confirmed test email is received in Bong Guzman's Outlook inbox. No issue present. Advised Bong Guzman that the issue may have been intermittent as Rackspace website shows current issues with Hosted Exchange.	Kevin Hsueh	01/04/2023 01:00 pm	01/04/2023 01:25 pm	00:25

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
01/05/2023 02:13 pm	Updated status to Closed	Jessica L.
01/05/2023 02:02 pm	Updated status to Submitted for Invoicing	Chu H.
01/05/2023 02:02 pm	Approved.	Chu H.
01/04/2023 01:28 pm	No Signature: Remote Support	Kevin H.
01/04/2023 01:28 pm	Updated status to Pending Approval	Kevin H.
01/04/2023 01:28 pm	Service Completed	Kevin H.
01/04/2023 01:26 pm	Check-out 01/04/2023 01:25 pm	Kevin H.
01/04/2023 01:26 pm	Work Order Tasks Added	Kevin H.
01/04/2023 01:26 pm	Updated status to Service Completed	Kevin H.
01/04/2023 01:24 pm	Check-in 01/04/2023 01:00 pm	Kevin H.
01/04/2023 01:23 pm	Updated status to Scheduled	Kevin H.
01/04/2023 01:23 pm	Assigned: Kevin Hsueh	Kevin H.
01/04/2023 01:23 pm	Created workorder.	Kevin H.

Attachments 1

Filename
W39997

Work Orders