DSI WebApp

W40202 Closed

Customer/Point of Contact:

JMC Equipment Rental
Mark Peredo (1-671-632-4596)

Scheduled Date/Time:

03/21/2023, 10:00 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

JMCE.6012: JMC Equipment - Service Contract (05/01/22 - 04/30/23)

Rates:

JMC Equipment - Service Contract (05/01/22 - 04/30/23) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Mark Peredo

Date Signed:

03/21/2023

Work Requested

Troubleshoot various issues

Work Requested by: Mark Peredo

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Check 3CX phone system and confirmed Gateway is up. Check gateway and confirmed PRI status shows active. Reboot Gateway and still no inbound or outbound calls. Contact Gta support and support created ticket# 784132 to troubleshoot GTA PRI circuit. Retsart QuickBooks database server manager and test multi user successfully. Check APC 750 UPS and noted battery voltage is reading properly. UPS error states no battery detected. Check connectors and noted no damage. DSI to provide a quote for a new UPS. repair MS Teams on Corey's laptop.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Check 3CX phone system and confirmed Gateway is up. Check gateway and confirmed PRI status shows active. Reboot Gateway and still no inbound or outbound calls. Contact Gta support and support created ticket# 784132 to troubleshoot GTA PRI circuit. Retsart QuickBooks database server manager and test multi user successfully. Check APC 750 UPS and noted battery voltage is reading properly. UPS error states no battery detected. Check connectors and noted no damage. DSI to provide a quote for a new UPS. repair MS Teams on Corey's laptop.	Kevin Hsueh	03/21/2023 10:09 am	03/21/2023 10:55 am	00:46

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
03/22/2023 08:53 am	Updated status to Closed	Jessica L.
03/22/2023 08:41 am	Updated status to Submitted for Invoicing	Chu H.
03/22/2023 08:41 am	Approved.	Chu H.
03/21/2023 11:00 am	Updated status to Pending Approval	Kevin H.
03/21/2023 11:00 am	Service Completed	Kevin H.
03/21/2023 10:58 am	Check-out 03/21/2023 10:55 am	Kevin H.
03/21/2023 10:58 am	Work Order Tasks Added	Kevin H.
03/21/2023 10:58 am	Updated status to Service Completed	Kevin H.
03/21/2023 10:50 am	Customer Signature Posted	Kevin H.
03/21/2023 10:09 am	Arrived 03/21/2023 10:09 am	Kevin H.
03/21/2023 10:09 am	Check-in 03/21/2023 10:09 am	Kevin H.
03/21/2023 10:00 am	Updated status to Scheduled	Kevin H.
03/21/2023 10:00 am	Assigned: Kevin Hsueh	Kevin H.
03/21/2023 10:00 am	Created workorder.	Kevin H.

Attachments 1

Filename
W40202

Work Orders