DSI WebApp

W40350 Closed

Customer/Point of Contact:

Brooks Concepcion Law, P.C.
Lisa Brooks (1-671-472-6848)

Scheduled Date/Time:

05/16/2023, 09:00 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

BLAW.6002: Brooks - Service Contract (03/01/23 - 02/28/24)

Rates:

Brooks - Service Contract (03/01/23 - 02/28/24) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Lisa Brooks

Date Signed:

05/16/2023

Work Requested

1. Perform DM upgrade ( see attached) 2. Trouble shoot some issues on Lisa’s computer. Check if ADMIN RIGHTS 3. Add Tisha to receive emails from mail @guamlaw.net currently Clare is setup. 4. Remove QB’s 2020 from Lisa’s desktop. 5. Misc. more later.

Work Requested by: Lisa Brooks

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Troubleshoot Lisa's monitor display issues. Lisa made some changes that made display settings being not correct. Revert all changes and adjust font size properly. Update Debtmaster to 11.33 on server and all workstations. Add tisha to mail@guamlaw.net group. Added Lisa to her workstation local admin group. Uninstall QuickBooks 2020 on Lisa's workstation.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Troubleshoot Lisa's monitor display issues. Lisa made some changes that made display settings being not correct. Revert all changes and adjust font size properly. Update Debtmaster to 11.33 on server and all workstations. Add tisha to mail@guamlaw.net group. Added Lisa to her workstation local admin group. Uninstall QuickBooks 2020 on Lisa's workstation.	Kevin Hsueh	05/16/2023 09:00 am	05/16/2023 10:40 am	01:40

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
05/16/2023 01:20 pm	Updated status to Closed	Jessica L.
05/16/2023 01:05 pm	Updated status to Submitted for Invoicing	Chu H.
05/16/2023 01:05 pm	Approved.	Chu H.
05/16/2023 10:44 am	Updated status to Pending Approval	Kevin H.
05/16/2023 10:44 am	Service Completed	Kevin H.
05/16/2023 10:42 am	Check-out 05/16/2023 10:40 am	Kevin H.
05/16/2023 10:42 am	Work Order Tasks Added	Kevin H.
05/16/2023 10:42 am	Updated status to Service Completed	Kevin H.
05/16/2023 10:35 am	Customer Signature Posted	Kevin H.
05/16/2023 09:40 am	Arrived 05/23/2023 09:00 am	Kevin H.
05/16/2023 09:39 am	Check-in 05/16/2023 09:00 am	Kevin H.
05/16/2023 08:54 am	Updated status to Scheduled	Kevin H.
05/16/2023 08:54 am	Assigned: Kevin Hsueh	Kevin H.
05/16/2023 08:54 am	Created workorder.	Kevin H.

Attachments 1

Filename
W40350

Work Orders