DSI WebApp

W40408 Closed

Customer/Point of Contact:

Royal Orchid Guam
Justin Samonte (1-671-649-2000)

Scheduled Date/Time:

06/15/2023, 10:22 am

Service Type:

Onsite

Charge Type:

Urgent/Emergency

Charge Code:

DSIG.4068: Emergency Response 2023

Rates:

Emergency Response 2023 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Johnavin

Date Signed:

06/15/2023

Work Requested

Royal Orchid main server crashed

Work Requested by: Justin Samonte

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 2

Summary of Tasks

Restore corrupted NTDL files, Log files, and corrupt directories. Reboot the server and boots successfully. active directory corruption repaired. Deliver and setup server at Royal Orchid. Confirmed Rommmaster, network drives accessible.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Server crashed. Brought back to DSI to repair. NTDS corrupted	Kevin Hsueh	06/15/2023 10:26 am	06/15/2023 12:00 pm	01:34
	2	Restore corrupted NTDL files, Log files, and corrupt directories. Reboot the server and boots successfully. active directory corruption repaired. Deliver and setup server at Royal Orchid. Confirmed Rommmaster, network drives accessible.	Kevin Hsueh	06/15/2023 01:00 pm	06/15/2023 05:05 pm	04:05

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 17

Date/Time	Comment	Tech
06/16/2023 02:44 pm	Updated status to Closed	Jessica L.
06/16/2023 08:47 am	Updated status to Submitted for Invoicing	Chu H.
06/16/2023 08:47 am	Approved.	Chu H.
06/15/2023 05:08 pm	Updated status to Pending Approval	Kevin H.
06/15/2023 05:08 pm	Service Completed	Kevin H.
06/15/2023 05:06 pm	Check-out 06/15/2023 05:05 pm	Kevin H.
06/15/2023 05:06 pm	Work Order Tasks Added	Kevin H.
06/15/2023 05:06 pm	Updated status to Service Completed	Kevin H.
06/15/2023 04:54 pm	Check-in 06/15/2023 01:00 pm	Kevin H.
06/15/2023 04:53 pm	Customer Signature Posted	Kevin H.
06/15/2023 04:51 pm	Check-out 06/15/2023 12:00 pm	Kevin H.
06/15/2023 04:51 pm	Updated status to In Progress	Kevin H.
06/15/2023 10:41 am	Arrived 06/15/2023 10:40 am	Kevin H.
06/15/2023 10:26 am	Check-in 06/15/2023 10:26 am	Kevin H.
06/15/2023 10:23 am	Updated status to Scheduled	Kevin H.
06/15/2023 10:23 am	Assigned: Kevin Hsueh	Kevin H.
06/15/2023 10:23 am	Created workorder.	Kevin H.

Attachments 1

Filename
W40408

Work Orders