W40408   Closed

06/15/2023, 10:22 am   
Onsite
Urgent/Emergency
DSIG.4068: Emergency Response 2023
Emergency Response 2023 [TOTAL ANNUAL HOURS: 2]
2
2
Kevin Hsueh
Yes
Johnavin
06/15/2023

Work Requested

Royal Orchid main server crashed
Work Requested by: Justin Samonte

Items Dropped Off 0

Item Serial Number Notes

Work Completed 2

Summary of Tasks

Restore corrupted NTDL files, Log files, and corrupt directories. Reboot the server and boots successfully. active directory corruption repaired. Deliver and setup server at Royal Orchid. Confirmed Rommmaster, network drives accessible.
Work Completed Technician Check-in Check-out Actual Hrs
1 Server crashed. Brought back to DSI to repair. NTDS corrupted Kevin Hsueh
06/15/2023 10:26 am 06/15/2023 12:00 pm 01:34
2 Restore corrupted NTDL files, Log files, and corrupt directories. Reboot the server and boots successfully. active directory corruption repaired. Deliver and setup server at Royal Orchid. Confirmed Rommmaster, network drives accessible. Kevin Hsueh
06/15/2023 01:00 pm 06/15/2023 05:05 pm 04:05

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 17

Date/Time Comment Tech
06/16/2023 02:44 pm Updated status to Closed Jessica L.
06/16/2023 08:47 am Updated status to Submitted for Invoicing Chu H.
06/16/2023 08:47 am Approved. Chu H.
06/15/2023 05:08 pm Updated status to Pending Approval Kevin H.
06/15/2023 05:08 pm Service Completed Kevin H.
06/15/2023 05:06 pm Check-out 06/15/2023 05:05 pm Kevin H.
06/15/2023 05:06 pm Work Order Tasks Added Kevin H.
06/15/2023 05:06 pm Updated status to Service Completed Kevin H.
06/15/2023 04:54 pm Check-in 06/15/2023 01:00 pm Kevin H.
06/15/2023 04:53 pm Customer Signature Posted Kevin H.
06/15/2023 04:51 pm Check-out 06/15/2023 12:00 pm Kevin H.
06/15/2023 04:51 pm Updated status to In Progress Kevin H.
06/15/2023 10:41 am Arrived 06/15/2023 10:40 am Kevin H.
06/15/2023 10:26 am Check-in 06/15/2023 10:26 am Kevin H.
06/15/2023 10:23 am Updated status to Scheduled Kevin H.
06/15/2023 10:23 am Assigned: Kevin Hsueh Kevin H.
06/15/2023 10:23 am Created workorder. Kevin H.

Attachments 1

Filename
W40408