DSI WebApp

W40551 Closed

Customer/Point of Contact:

JMC Equipment Rental
Corey Paulino

Scheduled Date/Time:

08/21/2023, 01:45 pm

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.0159: Warranty Service 2023

Rates:

Warranty Support [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot Rodney's Email Issue

Work Requested by: Corey Paulino

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Corey reported that Rodney is not receiving emails on his new email account. Work with Rodney and confirmed previous DSI tech onsite did not setup his email account on the Outlook client on the workstation Rodney was using. Proceed to configure Rodney's email account on his Outlook Client on his workstation. Access Outlook and confirmed emails are present in his inbox from the date the email account was created on (8/15).

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Corey reported that Rodney is not receiving emails on his new email account. Work with Rodney and confirmed previous DSI tech onsite did not setup his email account on the Outlook client on the workstation Rodney was using. Proceed to configure Rodney's email account on his Outlook Client on his workstation. Access Outlook and confirmed emails are present in his inbox from the date the email account was created on (8/15).	Kevin Hsueh	08/21/2023 01:45 pm	08/21/2023 02:45 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
08/22/2023 11:02 am	Updated status to Closed	Jessica L.
08/21/2023 05:52 pm	Updated status to Submitted for Invoicing	Chu H.
08/21/2023 05:52 pm	Approved.	Chu H.
08/21/2023 04:23 pm	No Signature: WARRANTY SERVICE	Kevin H.
08/21/2023 04:23 pm	Updated status to Pending Approval	Kevin H.
08/21/2023 04:23 pm	Service Completed	Kevin H.
08/21/2023 04:20 pm	Check-out 08/21/2023 02:45 pm	Kevin H.
08/21/2023 04:20 pm	Work Order Tasks Added	Kevin H.
08/21/2023 04:20 pm	Updated status to Service Completed	Kevin H.
08/21/2023 04:18 pm	Arrived 08/21/2023 01:45 pm	Kevin H.
08/21/2023 04:17 pm	Check-in 08/21/2023 01:45 pm	Kevin H.
08/21/2023 04:14 pm	Updated status to Scheduled	Kevin H.
08/21/2023 04:14 pm	Assigned: Kevin Hsueh	Kevin H.
08/21/2023 04:14 pm	Created workorder.	Kevin H.

Attachments 1

Filename
W40551

Work Orders