DSI WebApp

W40614 Closed

Customer/Point of Contact:

Guam Memorial Park
Agnes Quitugua (671-734-9835)

Scheduled Date/Time:

09/12/2023, 08:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

GMP0.6013: Guam Memorial Park - Service Contract (03/01/23 - 02/28/24)

Rates:

Guam Memorial Park - Service Contract (03/01/23 - 02/28/24) [TOTAL MONTHLY HOURS: 4]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Agnes reported an ex-employee deleted several files from server share drives. Restore files from backup image.

Work Requested by: Agnes Quitugua

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Agnes reported an ex-employee deleted files from Z:\CARMENU drive. Restore files from backup image on July 31, 2023. Restored directories: FORMS WITH NO LOGO, SALES FORMS, and GMLP&GMP Price Lists. Reset jackie@guammemorialpark.com credentials. Provided new reset credentials to Agnes on a separate email with instructions on how to access via webmail.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Agnes reported an ex-employee deleted files from Z:\CARMENU drive. Restore files from backup image on July 31, 2023. Restored directories: FORMS WITH NO LOGO, SALES FORMS, and GMLP&GMP Price Lists. Reset jackie@guammemorialpark.com credentials. Provided new reset credentials to Agnes on a separate email with instructions on how to access via webmail.	Kevin Hsueh	09/12/2023 08:30 am	09/12/2023 09:30 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 16

Date/Time	Comment	Tech
09/13/2023 03:09 pm	Updated status to Closed	Jessica L.
09/13/2023 12:42 pm	Updated status to Submitted for Invoicing	Chu H.
09/13/2023 12:42 pm	Approved.	Chu H.
09/12/2023 09:45 am	No Signature: Remote Support: Agnes Quitugua email request	Kevin H.
09/12/2023 09:45 am	Updated status to Pending Approval	Kevin H.
09/12/2023 09:45 am	Service Completed	Kevin H.
09/12/2023 09:45 am	No Signature: Remote Support: Agnes Quitugua email request	Kevin H.
09/12/2023 09:45 am	Updated status to Pending Approval	Kevin H.
09/12/2023 09:45 am	Service Completed	Kevin H.
09/12/2023 09:41 am	Check-out 09/12/2023 09:30 am	Kevin H.
09/12/2023 09:41 am	Work Order Tasks Added	Kevin H.
09/12/2023 09:41 am	Updated status to Service Completed	Kevin H.
09/12/2023 09:37 am	Check-in 09/12/2023 08:30 am	Kevin H.
09/12/2023 09:31 am	Updated status to Scheduled	Kevin H.
09/12/2023 09:31 am	Assigned: Kevin Hsueh	Kevin H.
09/12/2023 09:31 am	Created workorder.	Kevin H.

Attachments 1

Filename
W40614

Work Orders