DSI WebApp

W40770 Closed

Customer/Point of Contact:

Taniguchi, Ruth, Makio Architects
Melet Santos (671-475-8772)

Scheduled Date/Time:

11/06/2023, 02:00 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

TRMA.6013: TRMA - Service Contract (04/01/23 - 03/31/24)

Rates:

TRMA - Service Contract (04/01/23 - 03/31/24) [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Chona Cabedo

Date Signed:

11/06/2023

Work Requested

Troubleshoot Ajera. Check old analog wall jack – see if can convert to RJ45

Work Requested by: Melet Santos

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

troubleshoot Ajera. Confirmed NET 4.5.2 and ClickOnce plug in installed. Error still occurs. Check Ajera on server and noted new update 9.90.04 was availble (current version 9.90.02). Download and install update on server. Check workstation Ajera access and not more issues present. Check old telephone wall port om second floor. Unable to convert to IP. cable in the wall has 2 pairs. TRMA will purchase a gigabit switch for the 2nd floor.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	troubleshoot Ajera. Confirmed NET 4.5.2 and ClickOnce plug in installed. Error still occurs. Check Ajera on server and noted new update 9.90.04 was availble (current version 9.90.02). Download and install update on server. Check workstation Ajera access and not more issues present. Check old telephone wall port om second floor. Unable to convert to IP. cable in the wall has 2 pairs. TRMA will purchase a gigabit switch for the 2nd floor.	Kevin Hsueh	11/06/2023 01:41 pm	11/06/2023 02:40 pm	00:59

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
11/07/2023 01:48 pm	Updated status to Closed	Jessica L.
11/06/2023 05:27 pm	Updated status to Submitted for Invoicing	Chu H.
11/06/2023 05:27 pm	Approved.	Chu H.
11/06/2023 02:50 pm	Updated status to Pending Approval	Kevin H.
11/06/2023 02:50 pm	Service Completed	Kevin H.
11/06/2023 02:47 pm	Check-out 11/06/2023 02:44 pm	Kevin H.
11/06/2023 02:47 pm	Work Order Tasks Added	Kevin H.
11/06/2023 02:47 pm	Updated status to Service Completed	Kevin H.
11/06/2023 02:41 pm	Customer Signature Posted	Kevin H.
11/06/2023 01:54 pm	Arrived 11/06/2023 01:54 pm	Kevin H.
11/06/2023 01:41 pm	Check-in 11/06/2023 01:41 pm	Kevin H.
11/06/2023 11:43 am	Updated status to Scheduled	Kevin H.
11/06/2023 11:43 am	Assigned: Kevin Hsueh	Kevin H.
11/06/2023 11:43 am	Created workorder.	Kevin H.

Attachments 1

Filename
W40770

Work Orders