DSI WebApp

W40839 Closed

Customer/Point of Contact:

Fargo Pacific, Inc.
Jay Park ((671)646-1771/3620)

Scheduled Date/Time:

12/05/2023, 09:00 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

FARG.4003: Fargo Pacific - Hosted Exchange Email Project

Rates:

Fargo Pacific - Hosted Exchange Email Project [TOTAL ANNUAL HOURS: 20]

Remaining Hours:

20

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Cancel Rackspace subscriptions with Jay.

Work Requested by: Jay Park

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Login to Rackspace to cancel subscription. Unable to cancel. error message states cancelling committed account is forbidden and to call support. called support and worked with Rishabh Gola. Support advised they are unable to cancel also. Stopped Autopayment done. created Ticket# 6493085 to escalate cancellation of Rackspace subscriptions.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Login to Rackspace to cancel subscription. Unable to cancel. error message states cancelling committed account is forbidden and to call support. called support and worked with Rishabh Gola. Support advised they are unable to cancel also. Stopped Autopayment done. created Ticket# 6493085 to escalate cancellation of Rackspace subscriptions.	Kevin Hsueh	12/05/2023 08:53 am	12/05/2023 09:43 am	00:50

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
12/05/2023 04:03 pm	Updated status to Closed	Jessica L.
12/05/2023 02:58 pm	Updated status to Submitted for Invoicing	Chu H.
12/05/2023 02:58 pm	Approved.	Chu H.
12/05/2023 09:47 am	Updated status to Pending Approval	Kevin H.
12/05/2023 09:47 am	Service Completed	Kevin H.
12/05/2023 09:45 am	Check-out 12/05/2023 09:43 am	Kevin H.
12/05/2023 09:45 am	Work Order Tasks Added	Kevin H.
12/05/2023 09:45 am	Updated status to Service Completed	Kevin H.
12/05/2023 08:54 am	Arrived 12/05/2023 08:54 am	Kevin H.
12/05/2023 08:54 am	Check-in 12/05/2023 08:53 am	Kevin H.
12/05/2023 08:31 am	Updated status to Scheduled	Kevin H.
12/05/2023 08:31 am	Assigned: Kevin Hsueh	Kevin H.
12/05/2023 08:31 am	Created workorder.	Kevin H.

Attachments 1

Filename
W40839

Work Orders