DSI WebApp

W41148 Closed

Customer/Point of Contact:

Guam Department of Education

Scheduled Date/Time:

04/18/2024, 10:00 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4072: Warranty Service 2024

Rates:

Warranty Support 2024 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Jhenina

Date Signed:

04/18/2024

Work Requested

Troubleshoot Panel SN: 75W26-K7HBDN1290059 Panel warranty expires 9/28/2025 GDOE PO# : 20200736-00

Work Requested by:

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Troubleshoot Promethean Panel Double Image issue. Update panel to correct PQ File and reboot Promethean Panel. Confirmed image now displays properly after setting the correct PQ File.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Troubleshoot Promethean Panel Double Image issue. Update panel to correct PQ File and reboot Promethean Panel. Confirmed image now displays properly after setting the correct PQ File.	Kevin Hsueh	04/18/2024 09:23 am	04/18/2024 10:42 am	01:19

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
04/19/2024 09:00 am	Updated status to Closed	Jessica L.
04/18/2024 05:09 pm	Updated status to Submitted for Invoicing	Chu H.
04/18/2024 05:09 pm	Approved.	Chu H.
04/18/2024 10:45 am	Updated status to Pending Approval	Kevin H.
04/18/2024 10:45 am	Service Completed	Kevin H.
04/18/2024 10:42 am	Check-out 04/18/2024 10:42 am	Kevin H.
04/18/2024 10:42 am	Work Order Tasks Added	Kevin H.
04/18/2024 10:42 am	Updated status to Service Completed	Kevin H.
04/18/2024 10:18 am	Customer Signature Posted	Kevin H.
04/18/2024 09:51 am	Arrived 04/18/2024 09:51 am	Kevin H.
04/18/2024 09:24 am	Check-in 04/18/2024 09:23 am	Kevin H.
04/18/2024 09:20 am	Updated status to Scheduled	Kevin H.
04/18/2024 09:20 am	Assigned: Kevin Hsueh	Kevin H.
04/18/2024 09:20 am	Created workorder.	Kevin H.

Attachments 1

Filename
W41148

Work Orders