DSI WebApp

W41175 Closed

Customer/Point of Contact:

Taniguchi, Ruth, Makio Architects
Chona Cabedo (1-671-475-8772)

Scheduled Date/Time:

04/29/2024, 01:30 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

TRMA.6013: TRMA - Service Contract (04/01/23 - 03/31/24)

Rates:

TRMA - Service Contract (04/01/23 - 03/31/24) [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot Jamie Pangelinan's SonicWALL VPN connection issue.

Work Requested by: Chona Cabedo

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Jamie Pangelinan's SonicWALL VPN client unable to connect. Error message thrown to check server or internet. Server is up and internet is accessible. Proceed to reinstall SonicWALL Global VPN client. Test connect to SonicWALL VPN successfully. Test access to network resources via VPN successfully. Sent a separate email to Chona to inform of completion.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Jamie Pangelinan's SonicWALL VPN client unable to connect. Error message thrown to check server or internet. Server is up and internet is accessible. Proceed to reinstall SonicWALL Global VPN client. Test connect to SonicWALL VPN successfully. Test access to network resources via VPN successfully. Sent a separate email to Chona to inform of completion.	Kevin Hsueh	04/29/2024 01:30 pm	04/29/2024 02:26 pm	00:56

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
04/30/2024 11:02 am	Updated status to Closed	Jessica L.
04/30/2024 10:24 am	Updated status to Submitted for Invoicing	Chu H.
04/30/2024 10:24 am	Approved.	Chu H.
04/29/2024 02:31 pm	No Signature: Remote Support: Jamie Pangelinan	Kevin H.
04/29/2024 02:31 pm	Updated status to Pending Approval	Kevin H.
04/29/2024 02:31 pm	Service Completed	Kevin H.
04/29/2024 02:28 pm	Check-out 04/29/2024 02:26 pm	Kevin H.
04/29/2024 02:28 pm	Work Order Tasks Added	Kevin H.
04/29/2024 02:28 pm	Updated status to Service Completed	Kevin H.
04/29/2024 02:22 pm	Check-in 04/29/2024 01:30 pm	Kevin H.
04/29/2024 02:19 pm	Updated status to Scheduled	Kevin H.
04/29/2024 02:19 pm	Assigned: Kevin Hsueh	Kevin H.
04/29/2024 02:19 pm	Created workorder.	Kevin H.

Attachments 1

Filename
W41175

Work Orders