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W41221 Closed

Customer/Point of Contact:

Harry S. Truman Elementary School
Josella Diaz

Scheduled Date/Time:

05/16/2024, 02:00 pm

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4072: Warranty Service 2024

Rates:

Warranty Support 2024 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

3

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Warranty work: install new AP7U-02 Mainboard. Promethean Warranty Case# 01340396

Work Requested by: Josella Diaz

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Install new AP7U-02 Mainboard on Promethean Panel (S/N: 75W26-L9HC8N0260239). Double image issue after mainboard install. Go through service menu and set correct "Supported PQ". Double image issue resolved. Burn Promethean Panel serial number on to the newly installed Mainboard.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Install new AP7U-02 Mainboard on Promethean Panel (S/N: 75W26-L9HC8N0260239). Double image issue after mainboard install. Go through service menu and set correct "Supported PQ". Double image issue resolved. Burn Promethean Panel serial number on to the newly installed Mainboard.	Kevin Hsueh	05/16/2024 02:09 pm	05/16/2024 04:00 pm	01:51

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
05/16/2024 01:33 pm	Created workorder.	Kevin H.
05/16/2024 01:33 pm	Assigned: Kevin Hsueh	Kevin H.
05/16/2024 01:33 pm	Updated status to Scheduled	Kevin H.
05/16/2024 02:09 pm	Check-in 05/16/2024 02:09 pm	Kevin H.
05/16/2024 04:48 pm	Arrived 05/16/2024 02:30 pm	Kevin H.
05/16/2024 04:51 pm	Updated status to Service Completed	Kevin H.
05/16/2024 04:51 pm	Work Order Tasks Added	Kevin H.
05/16/2024 04:51 pm	Check-out 05/16/2024 04:00 pm	Kevin H.
05/16/2024 04:58 pm	Service Completed	Kevin H.
05/16/2024 04:58 pm	Updated status to Pending Approval	Kevin H.
05/16/2024 04:58 pm	No Signature: No on onsite to sign: Teacher left the school	Kevin H.
05/17/2024 08:53 am	Approved.	Chu H.
05/17/2024 08:53 am	Updated status to Submitted for Invoicing	Chu H.
05/17/2024 11:19 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W41221

Work Orders