DSI WebApp

W41290 Closed

Customer/Point of Contact:

Isa Dental
Linda Santos (1-671-646-7982)

Scheduled Date/Time:

06/19/2024, 01:30 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

IDC0.6015: Isa Dental - Service Contract (04/01/24 - 03/31/25)

Rates:

Isa Dental - Service Contract (04/01/24 - 03/31/25) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Linda Santos

Date Signed:

06/19/2024

Work Requested

Troubleshoot various issues

Work Requested by: Linda Santos

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Check NVR and confirmed it is storing recordings properly. Troubleshoot Dentrix Chart issue on workstation in admin office. Reinstall Dentrix and chart still crashes. Event log points to net framework and application crash. Create a ticket with Dentrix support. Pending their resolutiom steps. Install DMD software on Tori and Linda's workstations.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Check NVR and confirmed it is storing recordings properly. Troubleshoot Dentrix Chart issue on workstation in admin office. Reinstall Dentrix and chart still crashes. Event log points to net framework and application crash. Create a ticket with Dentrix support. Pending their resolutiom steps. Install DMD software on Tori and Linda's workstations.	Kevin Hsueh	06/19/2024 01:30 pm	06/19/2024 02:30 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
06/19/2024 01:41 pm	Created workorder.	Kevin H.
06/19/2024 01:41 pm	Assigned: Kevin Hsueh	Kevin H.
06/19/2024 01:41 pm	Updated status to Scheduled	Kevin H.
06/19/2024 01:43 pm	Check-in 06/19/2024 01:30 pm	Kevin H.
06/19/2024 01:44 pm	Arrived 06/19/2024 01:30 pm	Kevin H.
06/19/2024 02:40 pm	Customer Signature Posted	Kevin H.
06/19/2024 02:46 pm	Updated status to Service Completed	Kevin H.
06/19/2024 02:46 pm	Work Order Tasks Added	Kevin H.
06/19/2024 02:46 pm	Check-out 06/19/2024 02:30 pm	Kevin H.
06/19/2024 02:48 pm	Service Completed	Kevin H.
06/19/2024 02:48 pm	Updated status to Pending Approval	Kevin H.
06/20/2024 08:47 am	Approved.	Chu H.
06/20/2024 08:47 am	Updated status to Submitted for Invoicing	Chu H.
06/20/2024 09:21 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W41290

Work Orders