DSI WebApp

W41372 Closed

Customer/Point of Contact:

Fargo Pacific, Inc.
Jay Park ((671)646-1771/3620)

Scheduled Date/Time:

07/26/2024, 11:00 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

FARG.6004: Fargo Pacific - Service Contract (05/05/24 - 05/04/25)

Rates:

Fargo Pacific - Service Contract (05/05/24 - 05/04/25) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot Email Issues

Work Requested by: Jay Park

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Jay reported email issues. Noted DNS records not showing correct propagation. Check Host Gator DNS hosting and noted auto renewal did not go through. Work with Jay to update credit card information on Host Gator and process renewal. Check on DNS propagation after renewal ok. Emails are flowing properly.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Jay reported email issues. Noted DNS records not showing correct propagation. Check Host Gator DNS hosting and noted auto renewal did not go through. Work with Jay to update credit card information on Host Gator and process renewal. Check on DNS propagation after renewal ok. Emails are flowing properly.	Kevin Hsueh	07/26/2024 11:00 am	07/26/2024 12:00 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
07/30/2024 10:03 am	Updated status to Closed	Jessica L.
07/29/2024 05:13 pm	Updated status to Submitted for Invoicing	Chu H.
07/29/2024 05:13 pm	Approved.	Chu H.
07/29/2024 09:45 am	No Signature: Remote Support	Kevin H.
07/29/2024 09:45 am	Updated status to Pending Approval	Kevin H.
07/29/2024 09:45 am	Service Completed	Kevin H.
07/29/2024 09:39 am	Check-out 07/26/2024 12:00 pm	Kevin H.
07/29/2024 09:39 am	Work Order Tasks Added	Kevin H.
07/29/2024 09:39 am	Updated status to Service Completed	Kevin H.
07/29/2024 09:38 am	Check-in 07/26/2024 11:00 am	Kevin H.
07/29/2024 09:36 am	Updated status to Scheduled	Kevin H.
07/29/2024 09:36 am	Assigned: Kevin Hsueh	Kevin H.
07/29/2024 09:36 am	Created workorder.	Kevin H.

Attachments 1

Filename
W41372

Work Orders