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W41439 Closed

Customer/Point of Contact:

Brooks Concepcion Law, P.C.
Lisa Brooks (1-671-472-6848)

Scheduled Date/Time:

09/03/2024, 08:30 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

BLAW.6003: Brooks Concepcion Law - Service Contract (03/01/24 - 02/28/25)

Rates:

Brooks Concepcion Law - Service Contract (03/01/24 - 02/28/25) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Clare

Date Signed:

09/03/2024

Work Requested

Troubleshoot network

Work Requested by: Lisa Brooks

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Check Sonicwall and network switches all fine. Unable to access internet. Check GTA modem and noted LED lights were on but showed no activity. Reboot GTA modem and Internet is now accessible. Issue was GTA modem. rebooting GTA modem resolved issue.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Check Sonicwall and network switches all fine. Unable to access internet. Check GTA modem and noted LED lights were on but showed no activity. Reboot GTA modem and Internet is now accessible. Issue was GTA modem. rebooting GTA modem resolved issue.	Kevin Hsueh	09/03/2024 08:31 am	09/03/2024 08:41 am	00:10

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
09/03/2024 11:01 am	Updated status to Closed	Jessica L.
09/03/2024 09:38 am	Updated status to Submitted for Invoicing	Chu H.
09/03/2024 09:38 am	Approved.	Chu H.
09/03/2024 08:45 am	Updated status to Pending Approval	Kevin H.
09/03/2024 08:45 am	Service Completed	Kevin H.
09/03/2024 08:42 am	Check-out 09/03/2024 08:41 am	Kevin H.
09/03/2024 08:42 am	Work Order Tasks Added	Kevin H.
09/03/2024 08:42 am	Updated status to Service Completed	Kevin H.
09/03/2024 08:40 am	Customer Signature Posted	Kevin H.
09/03/2024 08:32 am	Arrived 09/03/2024 08:31 am	Kevin H.
09/03/2024 08:31 am	Check-in 09/03/2024 08:31 am	Kevin H.
09/03/2024 08:27 am	Updated status to Scheduled	Kevin H.
09/03/2024 08:27 am	Assigned: Kevin Hsueh	Kevin H.
09/03/2024 08:27 am	Created workorder.	Kevin H.

Attachments 1

Filename
W41439

Work Orders