DSI WebApp

W41462 Closed

Customer/Point of Contact:

Micronesian Divers Association
Wes Seleen (671-472-6321 ext 642)

Scheduled Date/Time:

09/17/2024, 09:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

MDA0.6011: Micronesian Divers Association - Service Contract (08/02/24 - 08/01/25)

Rates:

Micronesian Divers Association - Service Contract (08/02/24 - 08/01/25) [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot Steph@mdaguam.com. Unable to receive emails

Work Requested by: Wes Seleen

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Steph@mdaguam.com exchange mailbox showing errors and not receiving emails. Delete and recreate. Exchange not loading properly, server was out of resources. Proceed to restart server. Log back in and recreate Steph@mdaguam.com. Test send and receive emails after recreation successfully.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Steph@mdaguam.com exchange mailbox showing errors and not receiving emails. Delete and recreate. Exchange not loading properly, server was out of resources. Proceed to restart server. Log back in and recreate Steph@mdaguam.com. Test send and receive emails after recreation successfully.	Kevin Hsueh	09/17/2024 09:30 am	09/17/2024 10:30 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
09/17/2024 05:01 pm	Updated status to Closed	Jessica L.
09/17/2024 04:46 pm	Updated status to Submitted for Invoicing	Chu H.
09/17/2024 04:46 pm	Approved.	Chu H.
09/17/2024 11:06 am	No Signature: Remote Support	Kevin H.
09/17/2024 11:06 am	Updated status to Pending Approval	Kevin H.
09/17/2024 11:06 am	Service Completed	Kevin H.
09/17/2024 10:53 am	Check-out 09/17/2024 10:30 am	Kevin H.
09/17/2024 10:53 am	Work Order Tasks Added	Kevin H.
09/17/2024 10:53 am	Updated status to Service Completed	Kevin H.
09/17/2024 10:52 am	Check-in 09/17/2024 09:30 am	Kevin H.
09/17/2024 10:50 am	Updated status to Scheduled	Kevin H.
09/17/2024 10:50 am	Assigned: Kevin Hsueh	Kevin H.
09/17/2024 10:50 am	Created workorder.	Kevin H.

Attachments 1

Filename
W41462

Work Orders