DSI WebApp

W41489 Closed

Customer/Point of Contact:

Taniguchi, Ruth, Makio Architects
Chona Cabedo (1-671-475-8772)

Scheduled Date/Time:

09/30/2024, 07:45 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

TRMA.6014: TRMA - Service Contract (04/01/24 - 03/31/25)

Rates:

TRMA - Service Contract (04/01/24 - 03/31/25) [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

No email and internet access

Work Requested by: Chona Cabedo

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Via WhatsApp video session with Chona to troubleshoot email issue. Access to main server okay, webmail to exchange okay, no email flow or internet access. Had Chona power cycle modem and sonicwall. Internet and email flow restored.Via WhatsApp video session with Chona to troubleshoot email issue. Access to main server okay, webmail to exchange okay, no email flow or internet access. Had Chona power cycle modem and sonicwall. Internet and email flow restored.Via WhatsApp video session with Chona to troubleshoot email issue. Access to main server okay, webmail to exchange okay, no email flow or internet access. Had Chona power cycle modem and sonicwall. Internet and email flow restored.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Via WhatsApp video session with Chona to troubleshoot email issue. Access to main server okay, webmail to exchange okay, no email flow or internet access. Had Chona power cycle modem and sonicwall. Internet and email flow restored.	Chu Hsieh	09/30/2024 07:45 am	09/30/2024 08:15 am	00:30

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 19

Date/Time	Comment	Tech
09/30/2024 08:38 am	Created workorder.	Chu H.
09/30/2024 08:38 am	Assigned: Chu Hsieh	Chu H.
09/30/2024 08:38 am	Updated status to Scheduled	Chu H.
09/30/2024 08:40 am	Check-in 09/30/2024 07:45 am	Chu H.
09/30/2024 08:42 am	Updated status to Service Completed	Chu H.
09/30/2024 08:42 am	Work Order Tasks Added	Chu H.
09/30/2024 08:42 am	Check-out 09/30/2024 08:15 am	Chu H.
09/30/2024 08:42 am	Updated status to Service Completed	Chu H.
09/30/2024 08:42 am	Work Order Tasks Added	Chu H.
09/30/2024 08:42 am	Check-out 09/30/2024 08:15 am	Chu H.
09/30/2024 08:43 am	Updated status to Service Completed	Chu H.
09/30/2024 08:43 am	Work Order Tasks Added	Chu H.
09/30/2024 08:43 am	Check-out 09/30/2024 08:15 am	Chu H.
09/30/2024 08:46 am	Service Completed	Chu H.
09/30/2024 08:46 am	Updated status to Pending Approval	Chu H.
09/30/2024 08:46 am	No Signature: Remote support	Chu H.
09/30/2024 08:47 am	Approved.	Chu H.
09/30/2024 08:47 am	Updated status to Submitted for Invoicing	Chu H.
09/30/2024 09:59 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W41489

Work Orders