DSI WebApp

W41490 Closed

Customer/Point of Contact:

Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (671-472-2089)

Scheduled Date/Time:

09/30/2024, 08:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

TTA0.6010: TTA, LLC - Service Contract (05/01/24 - 04/30/25)

Rates:

TTA, LLC - Service Contract (05/01/24 - 04/30/25) [TOTAL MONTHLY HOURS: 4]

Remaining Hours:

3

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Check access to https://abaretirement.com/plan-admin-resources/form-5500-filing-information/. Vanessa reported blocked message.

Work Requested by: Vanessa Santos-Pinkney

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Vanessa reported https://abaretirement.com/plan-admin-resources/form-5500-filing-information/ not accessible. Attempt to access https://abaretirement.com/plan-admin-resources/form-5500-filing-information/ and noted error message stating cloudfare block. Add exception to SonicWALL CFS but site is still blocked. Test by using a VPN client connected to Los Angeles and confirmed site is accessible. Block is due to the website not allowing access from Guam IP Addresses. Advised Vanessa that the website IT Support will need to allow access from Guam IP Addresses.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Vanessa reported https://abaretirement.com/plan-admin-resources/form-5500-filing-information/ not accessible. Attempt to access https://abaretirement.com/plan-admin-resources/form-5500-filing-information/ and noted error message stating cloudfare block. Add exception to SonicWALL CFS but site is still blocked. Test by using a VPN client connected to Los Angeles and confirmed site is accessible. Block is due to the website not allowing access from Guam IP Addresses. Advised Vanessa that the website IT Support will need to allow access from Guam IP Addresses.	Kevin Hsueh	09/30/2024 08:30 am	09/30/2024 09:15 am	00:45

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
09/30/2024 10:00 am	Created workorder.	Kevin H.
09/30/2024 10:00 am	Assigned: Kevin Hsueh	Kevin H.
09/30/2024 10:00 am	Updated status to Scheduled	Kevin H.
09/30/2024 10:03 am	Check-in 09/30/2024 08:30 am	Kevin H.
09/30/2024 10:06 am	Updated status to Service Completed	Kevin H.
09/30/2024 10:06 am	Work Order Tasks Added	Kevin H.
09/30/2024 10:06 am	Check-out 09/30/2024 09:15 am	Kevin H.
09/30/2024 10:09 am	Service Completed	Kevin H.
09/30/2024 10:09 am	Updated status to Pending Approval	Kevin H.
09/30/2024 10:09 am	No Signature: Remote Support	Kevin H.
09/30/2024 10:12 am	Approved.	Chu H.
09/30/2024 10:12 am	Updated status to Submitted for Invoicing	Chu H.
09/30/2024 10:32 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W41490

Work Orders