DSI WebApp

W41570 Closed

Customer/Point of Contact:

Roberts, Fowler & Visosky
Sophia Sanchez (671-646-1222)

Scheduled Date/Time:

11/13/2024, 02:00 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

RFVL.6008: Roberts Fowler and Visosky - Service Contract 2024

Rates:

Roberts Fowler & Visosky - Service Contract 2024 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

ShadowProtect reported backup failure

Work Requested by: Sophia Sanchez

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

There is a conflict with SentinelOne and Arcserve Shadowprotect. SentinelOne is blocking loading of mini-fliter driver. As a work around created a batch file to reattache the driver at startup per Arcserve support until SentinelOne provide fix.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	There is a conflict with SentinelOne and Arcserve Shadowprotect. SentinelOne is blocking loading of mini-fliter driver. As a work around created a batch file to reattache the driver at startup per Arcserve support until SentinelOne provide fix.	Chu Hsieh	11/13/2024 02:00 pm	11/13/2024 02:55 pm	00:55

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
11/13/2024 03:13 pm	Updated status to Closed	Jessica L.
11/13/2024 03:06 pm	Updated status to Submitted for Invoicing	Chu H.
11/13/2024 03:06 pm	Approved.	Chu H.
11/13/2024 02:59 pm	No Signature: remote support	Chu H.
11/13/2024 02:59 pm	Updated status to Pending Approval	Chu H.
11/13/2024 02:59 pm	Service Completed	Chu H.
11/13/2024 02:57 pm	Check-out 11/13/2024 02:55 pm	Chu H.
11/13/2024 02:57 pm	Work Order Tasks Added	Chu H.
11/13/2024 02:57 pm	Updated status to Service Completed	Chu H.
11/13/2024 02:54 pm	Check-in 11/13/2024 02:00 pm	Chu H.
11/13/2024 02:53 pm	Updated status to Scheduled	Chu H.
11/13/2024 02:53 pm	Assigned: Chu Hsieh	Chu H.
11/13/2024 02:53 pm	Created workorder.	Chu H.

Attachments 1

Filename
W41570

Work Orders