DSI WebApp

W41574 Closed

Customer/Point of Contact:

Taniguchi, Ruth, Makio Architects
Chona Cabedo (1-671-475-8772)

Scheduled Date/Time:

11/13/2024, 03:30 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

TRMA.6014: TRMA - Service Contract (04/01/24 - 03/31/25)

Rates:

TRMA - Service Contract (04/01/24 - 03/31/25) [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Reset Nida's user profile password. Perform maintenance on Arcserve Shadowprotect.

Work Requested by: Chona Cabedo

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Reset Nida's password to: NQ_2024$. DSI received word from Arcserve of a known Shadowprotect failure issue. Follow KB Article and perform required remediation actions.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Reset Nida's password to: NQ_2024$. DSI received word from Arcserve of a known Shadowprotect failure issue. Follow KB Article and perform required remediation actions.	Kevin Hsueh	11/13/2024 03:30 pm	11/13/2024 04:30 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
11/13/2024 04:40 pm	Created workorder.	Kevin H.
11/13/2024 04:40 pm	Assigned: Kevin Hsueh	Kevin H.
11/13/2024 04:40 pm	Updated status to Scheduled	Kevin H.
11/13/2024 04:42 pm	Check-in 11/13/2024 03:30 pm	Kevin H.
11/13/2024 04:47 pm	Updated status to Service Completed	Kevin H.
11/13/2024 04:47 pm	Work Order Tasks Added	Kevin H.
11/13/2024 04:47 pm	Check-out 11/13/2024 04:30 pm	Kevin H.
11/13/2024 04:48 pm	Service Completed	Kevin H.
11/13/2024 04:48 pm	Updated status to Pending Approval	Kevin H.
11/13/2024 04:48 pm	No Signature: Remote Support	Kevin H.
11/14/2024 03:17 pm	Approved.	Chu H.
11/14/2024 03:17 pm	Updated status to Submitted for Invoicing	Chu H.
11/14/2024 04:11 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W41574

Work Orders