DSI WebApp

W41592 Closed

Customer/Point of Contact:

Brooks Concepcion Law, P.C.
Lisa Brooks (1-671-472-6848)

Scheduled Date/Time:

11/22/2024, 04:00 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

BLAW.6003: Brooks Concepcion Law - Service Contract (03/01/24 - 02/28/25)

Rates:

Brooks Concepcion Law - Service Contract (03/01/24 - 02/28/25) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot Shadowprotect backup

Work Requested by: Lisa Brooks

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Shadowprotect service failed causing the backup to fail. Login to all 3 servers and restart the service. Confirmed all 3 servers backed up successfully. Create a schedule task on all 3 servers to auto start the required Shadowprotect service.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Shadowprotect service failed causing the backup to fail. Login to all 3 servers and restart the service. Confirmed all 3 servers backed up successfully. Create a schedule task on all 3 servers to auto start the required Shadowprotect service.	Kevin Hsueh	11/22/2024 04:00 pm	11/22/2024 04:56 pm	00:56

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
11/25/2024 09:07 am	Updated status to Closed	Jessica L.
11/24/2024 07:37 pm	Updated status to Submitted for Invoicing	Chu H.
11/24/2024 07:37 pm	Approved.	Chu H.
11/22/2024 04:59 pm	No Signature: Remote Support	Kevin H.
11/22/2024 04:59 pm	Updated status to Pending Approval	Kevin H.
11/22/2024 04:59 pm	Service Completed	Kevin H.
11/22/2024 04:56 pm	Check-out 11/22/2024 04:56 pm	Kevin H.
11/22/2024 04:56 pm	Work Order Tasks Added	Kevin H.
11/22/2024 04:56 pm	Updated status to Service Completed	Kevin H.
11/22/2024 04:55 pm	Check-in 11/22/2024 04:00 pm	Kevin H.
11/22/2024 04:53 pm	Updated status to Scheduled	Kevin H.
11/22/2024 04:53 pm	Assigned: Kevin Hsueh	Kevin H.
11/22/2024 04:53 pm	Created workorder.	Kevin H.

Attachments 1

Filename
W41592

Work Orders