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W41611 Closed

Customer/Point of Contact:

Micronesian Divers Association
Lee Webber (1-671-479-4646)

Scheduled Date/Time:

12/06/2024, 01:30 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

MDA0.6011: Micronesian Divers Association - Service Contract (08/02/24 - 08/01/25)

Rates:

Micronesian Divers Association - Service Contract (08/02/24 - 08/01/25) [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

6

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Lee Webber

Date Signed:

12/06/2024

Work Requested

Troubleshoot network issues

Work Requested by: Lee Webber

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Test network lines being used to connect IT&E modem and GTA modem to dual WAN router. Confirmed both network cables passed cable test. Proceed to disable WAN2 Port (GTA Originally connected here) and connect to WAN3. Configure fail over and bonding settings. Perform several speed tests and obtained average speeds of: 150Mbps download and 30Mbps upload. Mr. Webber to monitor if any network drops still occur.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Test network lines being used to connect IT&E modem and GTA modem to dual WAN router. Confirmed both network cables passed cable test. Proceed to disable WAN2 Port (GTA Originally connected here) and connect to WAN3. Configure fail over and bonding settings. Perform several speed tests and obtained average speeds of: 150Mbps download and 30Mbps upload. Mr. Webber to monitor if any network drops still occur.	Kevin Hsueh	12/06/2024 01:53 pm	12/06/2024 02:50 pm	00:57

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
12/06/2024 10:30 am	Created workorder.	Kevin H.
12/06/2024 10:30 am	Assigned: Kevin Hsueh	Kevin H.
12/06/2024 10:30 am	Updated status to Scheduled	Kevin H.
12/06/2024 01:53 pm	Check-in 12/06/2024 01:53 pm	Kevin H.
12/06/2024 01:57 pm	Arrived 12/06/2024 01:57 pm	Kevin H.
12/06/2024 02:35 pm	Customer Signature Posted	Kevin H.
12/06/2024 03:42 pm	Updated status to Service Completed	Kevin H.
12/06/2024 03:42 pm	Work Order Tasks Added	Kevin H.
12/06/2024 03:42 pm	Check-out 12/06/2024 02:50 pm	Kevin H.
12/06/2024 03:45 pm	Service Completed	Kevin H.
12/06/2024 03:45 pm	Updated status to Pending Approval	Kevin H.
12/06/2024 03:50 pm	Approved.	Chu H.
12/06/2024 03:50 pm	Updated status to Submitted for Invoicing	Chu H.
12/06/2024 03:54 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W41611

Work Orders