DSI WebApp

W41630 Closed

Customer/Point of Contact:

Fargo Pacific, Inc.
Jay Park ((671)646-1771/3620)

Scheduled Date/Time:

12/17/2024, 01:30 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

FARG.6004: Fargo Pacific - Service Contract (05/05/24 - 05/04/25)

Rates:

Fargo Pacific - Service Contract (05/05/24 - 05/04/25) [TOTAL MONTHLY HOURS: 4]

Remaining Hours:

4

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Martha

Date Signed:

12/17/2024

Work Requested

Troubleshoot Fargo Guest Wifi. Assist Arnel to install required software on his laptop.

Work Requested by: Jay Park

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Unable to connect to SSID: FargoPacificGuest. Login to SonicWALL and noted that FargoPacificGuest DHCP Scope ran out of addresses. Increased the number of addresses and test connect successfully. Arnel advised software install is no longer required on his laptop.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Unable to connect to SSID: FargoPacificGuest. Login to SonicWALL and noted that FargoPacificGuest DHCP Scope ran out of addresses. Increased the number of addresses and test connect successfully. Arnel advised software install is no longer required on his laptop.	Kevin Hsueh	12/17/2024 01:30 pm	12/17/2024 02:11 pm	00:41

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
12/17/2024 11:38 am	Created workorder.	Kevin H.
12/17/2024 11:38 am	Assigned: Kevin Hsueh	Kevin H.
12/17/2024 11:38 am	Updated status to Scheduled	Kevin H.
12/17/2024 01:47 pm	Check-in 12/17/2024 01:30 pm	Kevin H.
12/17/2024 01:47 pm	Arrived 12/17/2024 01:30 pm	Kevin H.
12/17/2024 01:49 pm	Customer Signature Posted	Kevin H.
12/17/2024 02:12 pm	Updated status to Service Completed	Kevin H.
12/17/2024 02:12 pm	Work Order Tasks Added	Kevin H.
12/17/2024 02:12 pm	Check-out 12/17/2024 02:11 pm	Kevin H.
12/17/2024 02:15 pm	Service Completed	Kevin H.
12/17/2024 02:15 pm	Updated status to Pending Approval	Kevin H.
12/18/2024 10:40 pm	Approved.	Chu H.
12/18/2024 10:40 pm	Updated status to Submitted for Invoicing	Chu H.
12/19/2024 09:25 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W41630

Work Orders