DSI WebApp

W41730 Closed

Customer/Point of Contact:

Isa Dental
Linda Santos (1-671-646-7982)

Scheduled Date/Time:

02/18/2025, 10:30 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

IDC0.6015: Isa Dental - Service Contract (04/01/24 - 03/31/25)

Rates:

Isa Dental - Service Contract (04/01/24 - 03/31/25) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Linda Santos

Date Signed:

02/18/2025

Work Requested

Troubleshoot workstation Dentrix issue. Troubleshoot check out counter printer issue

Work Requested by: Linda Santos

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Repair Dentrix on checkout counter workstation. HP printer at checkout counter print outputs have black lines. Noted toner installed was forced into the HP Printer. Remove incorrect toner and clean toner spillage inside the printer. Install new correct toner and perform test prints with no defects.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Repair Dentrix on checkout counter workstation. HP printer at checkout counter print outputs have black lines. Noted toner installed was forced into the HP Printer. Remove incorrect toner and clean toner spillage inside the printer. Install new correct toner and perform test prints with no defects.	Kevin Hsueh	02/18/2025 10:22 am	02/18/2025 10:48 am	00:26

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
02/19/2025 09:04 am	Updated status to Closed	Jessica L.
02/18/2025 06:28 pm	Updated status to Submitted for Invoicing	Chu H.
02/18/2025 06:28 pm	Approved.	Chu H.
02/18/2025 10:52 am	Updated status to Pending Approval	Kevin H.
02/18/2025 10:52 am	Service Completed	Kevin H.
02/18/2025 10:50 am	Check-out 02/18/2025 10:48 am	Kevin H.
02/18/2025 10:50 am	Work Order Tasks Added	Kevin H.
02/18/2025 10:50 am	Updated status to Service Completed	Kevin H.
02/18/2025 10:47 am	Customer Signature Posted	Kevin H.
02/18/2025 10:22 am	Arrived 02/18/2025 10:22 am	Kevin H.
02/18/2025 10:22 am	Check-in 02/18/2025 10:22 am	Kevin H.
02/18/2025 09:26 am	Updated status to Scheduled	Kevin H.
02/18/2025 09:26 am	Assigned: Kevin Hsueh	Kevin H.
02/18/2025 09:26 am	Created workorder.	Kevin H.

Attachments 1

Filename
W41730

Work Orders