DSI WebApp

W41739 Closed

Customer/Point of Contact:

Brooks Concepcion Law, P.C.
Lisa Brooks (1-671-472-6848)

Scheduled Date/Time:

02/26/2025, 09:00 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

BLAW.6003: Brooks Concepcion Law - Service Contract (03/01/24 - 02/28/25)

Rates:

Brooks Concepcion Law - Service Contract (03/01/24 - 02/28/25) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

0

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Lisa Brooks

Date Signed:

02/26/2025

Work Requested

Update MS Office 365 subscription used on workstations.

Work Requested by: Lisa Brooks

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Install new 2TB HDD on Brooks Server. Confirmed drive is rebuilding. Remove rose@guamlaw.net from MS Office 365 sharing. Create new MS Office 365 shared subscription and assign to msoffice@guamlaw.net. Activate msoffice@guamlaw.net subscription on Velma and Reception workstations. Terry SonicWALL SSL VPN not starting. Service error. Update SonicWALL SSL VPN client to latest version and test connect to VPN with Terry successfully.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Install new 2TB HDD on Brooks Server. Confirmed drive is rebuilding. Remove rose@guamlaw.net from MS Office 365 sharing. Create new MS Office 365 shared subscription and assign to msoffice@guamlaw.net. Activate msoffice@guamlaw.net subscription on Velma and Reception workstations. Terry SonicWALL SSL VPN not starting. Service error. Update SonicWALL SSL VPN client to latest version and test connect to VPN with Terry successfully.	Kevin Hsueh	02/26/2025 08:53 am	02/26/2025 10:19 am	01:26

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 17

Date/Time	Comment	Tech
02/26/2025 02:15 pm	Updated status to Closed	Jessica L.
02/26/2025 02:08 pm	Updated status to Submitted for Invoicing	Chu H.
02/26/2025 02:08 pm	Approved.	Chu H.
02/26/2025 10:23 am	Updated status to Pending Approval	Kevin H.
02/26/2025 10:23 am	Service Completed	Kevin H.
02/26/2025 10:22 am	Check-out 02/26/2025 10:19 am	Kevin H.
02/26/2025 10:22 am	Work Order Tasks Added	Kevin H.
02/26/2025 10:22 am	Updated status to Service Completed	Kevin H.
02/26/2025 09:31 am	Customer Signature Posted	Kevin H.
02/26/2025 08:54 am	Arrived 02/26/2025 08:54 am	Kevin H.
02/26/2025 08:53 am	Check-in 02/26/2025 08:53 am	Kevin H.
02/20/2025 01:59 pm	Modified workorder.	Kevin H.
02/20/2025 01:59 pm	Updated scheduled date/time from 02/20/2025 09:00 am to: 02/26/2025 09:00 am	Kevin H.
02/20/2025 01:59 pm	Updated Estimated Service Time (hrs) to	Kevin H.
02/19/2025 04:26 pm	Updated status to Scheduled	Kevin H.
02/19/2025 04:26 pm	Assigned: Kevin Hsueh	Kevin H.
02/19/2025 04:26 pm	Created workorder.	Kevin H.

Attachments 1

Filename
W41739

Work Orders