DSI WebApp

W41888 Closed

Customer/Point of Contact:

Guam Department of Education
Margaret Asuncion

Scheduled Date/Time:

05/01/2025, 01:00 pm

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

GDOE.5098: A&M PO 20222213-00 ActivPanel Nickel 86in Warranty

Rates:

A&M PO 20222213-00 ActivPanel Nickel 75in Warranty [TOTAL ANNUAL HOURS: 14]

Remaining Hours:

14

Est. Service Time (hrs):

1.5

Reference/PO #:

Taken By:

Alahas Pereda

Customer Signature:

Yes

Print Name:

Margaret Asuncion

Date Signed:

05/01/2025

Work Requested

Troubleshoot ActivPanel Nickel. Teacher cannot access any application or update the firmware.

Work Requested by: Margaret Asuncion

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 2

Summary of Tasks

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Had to reflash the ActivPanel as the previous teacher locked the Owner profile and current teacher was unable to use Promethean applications or update the panel firmware. Once reflash was completed, waited for GDOE FSAIS to reconnect the panel to their network and updated the panel's firmware.	Alahas Pereda	05/01/2025 01:03 pm	05/01/2025 03:05 pm	02:02
	2	Check-in	Alahas Pereda	05/01/2025 01:03 pm

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 15

Date/Time	Comment	Tech
05/01/2025 10:05 am	Created workorder.	Alahas P.
05/01/2025 10:05 am	Assigned: Alahas Pereda	Alahas P.
05/01/2025 10:05 am	Updated status to Scheduled	Alahas P.
05/01/2025 01:03 pm	Check-in 05/01/2025 01:03 pm	Alahas P.
05/01/2025 01:03 pm	Check-in 05/01/2025 01:03 pm	Alahas P.
05/01/2025 03:05 pm	Updated status to Service Completed	Alahas P.
05/01/2025 03:05 pm	Work Order Tasks Added	Alahas P.
05/01/2025 03:05 pm	Check-out 05/01/2025 03:05 pm	Alahas P.
05/01/2025 03:07 pm	Customer Signature Posted	Alahas P.
05/01/2025 03:07 pm	Customer Signature Posted	Alahas P.
05/01/2025 04:03 pm	Service Completed	Alahas P.
05/01/2025 04:03 pm	Updated status to Pending Approval	Alahas P.
05/05/2025 06:01 pm	Approved.	Chu H.
05/05/2025 06:01 pm	Updated status to Submitted for Invoicing	Chu H.
05/06/2025 10:07 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W41888

Work Orders