DSI WebApp

W41889 Closed

Customer/Point of Contact:

Guam Memorial Park
Agnes Quitugua (671-734-9835)

Scheduled Date/Time:

05/01/2025, 10:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

GMP0.6015: Guam Memorial Park - Service Contract (03/01/25 - 02/28/26)

Rates:

Guam Memorial Park - Service Contract (03/01/25 - 02/28/26) [TOTAL MONTHLY HOURS: 4]

Remaining Hours:

4

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot Agnes' QuickBooks Issue

Work Requested by: Agnes Quitugua

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Agnes advised she cannot log in to QuickBooks. Check Agnes' workstation and QuickBooks message states update is required. Login as dsiadmin to download and install the required update. Test login to QuickBooks with Agnes successfully after installing the required update.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Agnes advised she cannot log in to QuickBooks. Check Agnes' workstation and QuickBooks message states update is required. Login as dsiadmin to download and install the required update. Test login to QuickBooks with Agnes successfully after installing the required update.	Kevin Hsueh	05/01/2025 10:30 am	05/01/2025 10:50 am	00:20

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
05/01/2025 10:40 am	Created workorder.	Kevin H.
05/01/2025 10:40 am	Assigned: Kevin Hsueh	Kevin H.
05/01/2025 10:40 am	Updated status to Scheduled	Kevin H.
05/01/2025 10:42 am	Check-in 05/01/2025 10:30 am	Kevin H.
05/01/2025 10:51 am	Updated status to Service Completed	Kevin H.
05/01/2025 10:51 am	Work Order Tasks Added	Kevin H.
05/01/2025 10:51 am	Check-out 05/01/2025 10:50 am	Kevin H.
05/01/2025 10:54 am	Service Completed	Kevin H.
05/01/2025 10:54 am	Updated status to Pending Approval	Kevin H.
05/01/2025 10:54 am	No Signature: Remote Support: Agnes Quitugua	Kevin H.
05/01/2025 02:23 pm	Approved.	Chu H.
05/01/2025 02:23 pm	Updated status to Submitted for Invoicing	Chu H.
05/01/2025 02:58 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W41889

Work Orders