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W41918 Closed

Customer/Point of Contact:

Isa Dental
Linda Santos (1-671-646-7982)

Scheduled Date/Time:

05/15/2025, 01:30 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

IDC0.6015: Isa Dental - Service Contract (04/01/24 - 03/31/25)

Rates:

Isa Dental - Service Contract (04/01/24 - 03/31/25) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Linda Santos

Date Signed:

05/15/2025

Work Requested

Troubleshoot Dentrix error message

Work Requested by: Linda Santos

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Dentrix Database export warning pops up. Troubleshoot following KB Article on Dentrix to correct Database export settings. Test open Dentrix and no pop up messages present. Reinstall Carestream on Lori workstation.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Dentrix Database export warning pops up. Troubleshoot following KB Article on Dentrix to correct Database export settings. Test open Dentrix and no pop up messages present. Reinstall Carestream on Lori workstation.	Kevin Hsueh	05/15/2025 01:30 pm	05/15/2025 02:48 pm	01:18

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
05/15/2025 01:23 pm	Created workorder.	Kevin H.
05/15/2025 01:23 pm	Assigned: Kevin Hsueh	Kevin H.
05/15/2025 01:23 pm	Updated status to Scheduled	Kevin H.
05/15/2025 01:30 pm	Check-in 05/15/2025 01:30 pm	Kevin H.
05/15/2025 01:30 pm	Arrived 05/15/2025 01:30 pm	Kevin H.
05/15/2025 02:40 pm	Customer Signature Posted	Kevin H.
05/15/2025 02:50 pm	Updated status to Service Completed	Kevin H.
05/15/2025 02:50 pm	Work Order Tasks Added	Kevin H.
05/15/2025 02:50 pm	Check-out 05/15/2025 02:48 pm	Kevin H.
05/15/2025 02:58 pm	Service Completed	Kevin H.
05/15/2025 02:58 pm	Updated status to Pending Approval	Kevin H.
05/15/2025 04:51 pm	Approved.	Chu H.
05/15/2025 04:51 pm	Updated status to Submitted for Invoicing	Chu H.
05/15/2025 05:14 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W41918

Work Orders