DSI WebApp

W41920 Closed

Customer/Point of Contact:

Fargo Pacific, Inc.
Bong Guzman

Scheduled Date/Time:

05/19/2025, 02:00 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

FARG.6004: Fargo Pacific - Service Contract (05/05/24 - 05/04/25)

Rates:

Fargo Pacific - Service Contract (05/05/24 - 05/04/25) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Bong

Date Signed:

05/19/2025

Work Requested

Troubleshoot Bong email issues

Work Requested by: Bong Guzman

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Check Bong and Joseph receiving delayed email issues. Check mail filter and noted all messages received, although delayed. Noted via mail tracking that emails in question had "SPF check: Soft fail" errors. Took note of the errors and email messages. DSI to work with Email Hosting support to troubleshoot/investigate further.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Check Bong and Joseph receiving delayed email issues. Check mail filter and noted all messages received, although delayed. Noted via mail tracking that emails in question had "SPF check: Soft fail" errors. Took note of the errors and email messages. DSI to work with Email Hosting support to troubleshoot/investigate further.	Kevin Hsueh	05/19/2025 02:00 pm	05/19/2025 03:00 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
05/19/2025 01:34 pm	Created workorder.	Kevin H.
05/19/2025 01:34 pm	Assigned: Kevin Hsueh	Kevin H.
05/19/2025 01:34 pm	Updated status to Scheduled	Kevin H.
05/19/2025 02:00 pm	Check-in 05/19/2025 02:00 pm	Kevin H.
05/19/2025 02:01 pm	Arrived 05/19/2025 02:01 pm	Kevin H.
05/19/2025 02:27 pm	Customer Signature Posted	Kevin H.
05/19/2025 03:36 pm	Updated status to Service Completed	Kevin H.
05/19/2025 03:36 pm	Work Order Tasks Added	Kevin H.
05/19/2025 03:36 pm	Check-out 05/19/2025 03:00 pm	Kevin H.
05/19/2025 03:42 pm	Service Completed	Kevin H.
05/19/2025 03:42 pm	Updated status to Pending Approval	Kevin H.
05/19/2025 04:12 pm	Approved.	Chu H.
05/19/2025 04:12 pm	Updated status to Submitted for Invoicing	Chu H.
05/19/2025 04:55 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W41920

Work Orders